Comments on: Family Tree Maintenance Wednesday August 25th 12:01AM MT

By: Denice Richeson

Denice Richeson — Mon, 06 Sep 2010 02:24:07 +0000

Same problem as #51. I have tried to “edit” profiles without success – will not proceed past the “save” screen. Also tried to start a “new” family tree and it didn’t show up/save. Tried to add census info to an individual and although it said the addition was successful – not there when you check the person’s profile.

By: Phyllis Figarelle

Phyllis Figarelle — Mon, 06 Sep 2010 00:35:16 +0000

I have been trying to add people to my son’s fathers side of the family as I came across quite a few of them, but nothing happens when I add them. It says the addition has been successful, but it isn’t. I hope this is just a temporary glitch.

By: Roxy

Roxy — Tue, 31 Aug 2010 19:27:45 +0000

So many strange things happening since your last”maintenance”. For the last couple days I have not been able to get the photos and stories hints for my tree. It says they are there but they do not show up on my hints list hope this “bug gets worked out soon things disappearing and such really makes me feel like I’m wasting my time and this is too important to me.

By: BEE

BEE — Tue, 31 Aug 2010 18:00:01 +0000

Baker #44 – thanks for the advice. Hopefully, that “bug” has been exterminated?
Too bad it didn’t cure the issues with other Pennsylvania documents that have had a problem for years!
Yes, sometimes the only way to find someone is with just a first name, but at the moment, I’m searching a whole Ward in Pittsburgh, PA, because even searching for each name in the family hasn’t turned up a thing.
Unfortunately, the districts in that Ward jump from 584 to 586, so they were probably living in District 585? Of course!

By: Andy Hatchett

Andy Hatchett — Tue, 31 Aug 2010 00:30:48 +0000

Barb Re: # 45

Although it won’t help you much in the present circumstances, I’d suggest to anyone that anytime they find a record or image that they are going to attach to their tree they also download and save that record or image to their hard drive.

Yes, it takes a bit more time.
Yes, it takes up room on your hard drive- unless transferred to a Cd/DVR or external hard drive.

The advantage is that you always have a copy- no matter what happens to Ancestry or any of the databases.

Do not depend on saving anything to your shoebox as that does *not* save the record or image- it only saves a link to it and is worthless if Ancestry removes the database because then the link goes nowhere.

By: Deanna

Deanna — Tue, 31 Aug 2010 00:10:37 +0000

It is now Aug. 30th and I am still unable to connect to Ancestry.com through my Family Tree Maker 2010. Whenever I click on a leaf in Family Tree Maker, all I get is ‘check back soon’ scheduled maintenance go on. I thought it was only suppose to be on Aug. 25th for 3 hours. Please fix, as this is very frustrating. Thanks.

By: Jen Hodnett

Jen Hodnett — Mon, 30 Aug 2010 20:04:50 +0000

We’ve been able to identify the bug that caused the flows to change and we’re fixing the issue as quickly as possible. The correct flow is to return you to your hints list page after reviewing a hint not to land on the person’s profile page.

By: Barb

Barb — Mon, 30 Aug 2010 17:25:30 +0000

I just found out you’ve completed maintenance on the site. There are so many things wrong, I probably won’t remember all of them! I previous saved several relations WWII draft cards…you know the “ACTUAL” card. Now, my father’s card is gone. It is no longer attached to his record and does not come up when I search. I have done several searches in that portion of the database and it looks like most of them are gone. I see that what you now have posted regarding this database is “This database is an indexed collection of the draft cards from the Fourth Registration, the only registration currently available to the public (the other registrations are not available due to privacy laws). The Fourth Registration, often referred to as the “old man’s registration”, was conducted on 27 April 1942. The records include name of registrant, age, birth date, birthplace, residence, employer information, and physical description.” Why didn’t you inform your customers of this change?

I also noticed that the “Alabama Marriage Records” have a problem. It says they are “Marriage” records and the little thumbnail looks like a marriage book scan…then you click on it and death records come up…

Also, I went into my profile to update it. I tried several times to update it….I tried a couple of different ways to update it….IT WILL NOT UPDATE.

I am sure that the more time your customer’s have to check out the changes after this latest “MAINTENANCE” you will have more complaints and more things to fix than those I just mentioned.

By: Baker

Baker — Mon, 30 Aug 2010 01:55:50 +0000

40 thank you Andy! i use Firefox on a Mac
before i posted last i double-checked ev’thing couldn’t locate the dropdown arrow to expand.
so i powered off last night, and today i was able to view the segment “People who saved this record” now i’m clicking the drop-down and watching it expand and collapse yaaay
so sorry for false alarm i’m usually on top of things but that got past me somehow.
yaaay i’m a happy camper again

42 & 43 Bee, the difficulties you are explaining–
we’ve all had those situations. just keep plowing thru research and decipher data as it is uncovered.
Some ppl i have located by searching without using a last name at all. Most records have a link it doesn’t hurt to click on ReportProblem. best wishes~~

By: BEE

BEE — Sun, 29 Aug 2010 21:59:42 +0000

World War I Draft Registration Cards, 1917-1918 Record for Pittsburgh, Allegheny County – names and documents are not matching!