Ancestry.com

Family Tree Maintenance Saturday Morning (June 4th at 12:00 AM MT)

Posted by jhodnett on June 4, 2010 in Ancestry.com Site

The Ancestry.com Family Tree Service will undergo scheduled maintenance Saturday morning for about 1 hour beginning at about 12:00 AM Mountain Time.

During this time Ancestry Member Trees, OneWorldTree, some portions of My Canvas, the sections of the Home Page that are related to Member Trees, and the sections of MyFamily.com that are related to Member Trees will be unavailable.

112 comments

Comments
1 worshacfJune 4, 2010 at 2:40 pm

Hello Jen, love the outdoors too!
If you are not a IT, then please see that an IT does see this.

I hope part of the maintenance includes fixing whatever knocks me off while I’m in the search mode, requiring me to sign on again. It’s been happening for weeks, and oddly enough not more than once or twice per day.

I first thought it might be because I’d been on ancestry for long time periods, perhaps there being “fair time” thing going, i.e., let everyone have a fair chance of using ancestry. But not due to that reason, because sometimes it happens when I’m searching for records after signing on only 30 minutes prior.

I haven’t talked to any other members to inquire if it’s happening to them; maybe someone out there might have the same problem and blog too….

Thank you,
worshacf

2 MarlaJune 4, 2010 at 4:24 pm

Well while you are int there tweeking it. Can you fix it so I can click on ancestry hits and not go to subscribe page. I was told I can access the tree, for free. WELLLLLLLLLLLLLLLLLLLLLLLLLLLLLLL

3 MarlaJune 4, 2010 at 4:26 pm

At this point, I don’t know if I want to subscribe or not, Yes there are alot of records that I am interested in. But what good does it do, when you can’t access them. Do I sound a little upset, it is because I am.

4 LynnJune 4, 2010 at 4:41 pm

#2&3 Marta

Ancestry.com provided you with free access to build and view your own tree, not the trees that others have created. If you want access to view records and other’s trees you need to have a paid subscription. You can always take advantange of the 14-day free subscription, which will give your the ability to see those records that you state you have an interest and then you can decide to either cancel the subscription or continue with a paid subscription.

5 CamilleJune 4, 2010 at 5:59 pm

I signed up for the free access-then realized what was free wasn’t anything I wanted and tried to cancel but the line for ‘cancel’ was not under my ‘subscription options’ as it was supposed to be. Have spent the better part of the afternoon trying cancel this and will now have to wait until Monday to make a phone call- because you can’t cancel by email in the USA?????? How lame!. I don’t need this kind of irritation. I want a user friendly site thank you very much!

6 Anne HuffmanJune 4, 2010 at 8:01 pm

Few Wish list items:
1. Sync 2010 FTM with Ancestry online so it moves faster

2. Decrease the process to add amember already in a family tree

3. Media – when you attach to “Another Person” please have it showing under the Timeline

4. Improve SEARCH so you can always click the Name of indivual you are searching for to go back to their Profile…now it is going backwards several pages .

5. While Searching for Census Records, allow a hyperlink to the “Children” so you can move faster in case their names show up on the Census list before the parents

6. Allow choice of “marital status” to save having to change it later in 2010 FTM

7. Add more Alabama, Georgia and Florida Obituaries

8. Improve the “Relationship” page where you fix relational mistakes…. too many steps just to move a child from one spouse to another when they had 10-14 kids

Thanks

Anne

7 MarlaJune 4, 2010 at 8:10 pm

Lynn #4
No you are not correct. when I called a week or so ago and ancestry was having issues with the site, I was told, I can build a tree, grow a tree, share my tree. The ability to upload photo’s documents and stories,and share acess to my tree with family members. This information is CLEARLY stated on you subscription page, if this is not true then maybe I should file a complaint with the FBI for “bait and switch”
If anything disappears from my “free” tree, I will do just that, I save and copy everything

8 MarlaJune 4, 2010 at 8:13 pm

Lynn, #4
Do you work for Ancestry.com??????

9 MarlaJune 4, 2010 at 8:16 pm

Lynn, #4
My name is M A R L A, not Marta
Also, I can get SHARED info stories, pictures from other members with the free service.

If you do work for Ancestry.com, I strongly suggest you study a little bit more so you know the ‘rules”
:) :)

10 Andy HatchettJune 4, 2010 at 8:48 pm

Marla,

I don’t know what you were told or what you think you were told but the facts are these…

Members who do not have a paid subscription or are not using the 14 day free trial are limited to seeing the following trees and databases-

1). They can see any tree they themselves build.

2). They can invite people to view their tree(s).

3). They can add photos and sources (provided those sources are from the free databases available to non-paying members.

4). They can view the trees of other members that have issued them an invitation to view their trees.

5). They can *not* view the trees of other members unless they are specifically invited to do so.

If a non paying member clicks on a hint that leads to a tree they have not been invited to see or to a database that is not free to non-paying members (the 1880 US census being one) then they will be taken to the subscription page.

That is the reality.

Both Lynn and I have been here long enough to know how things operate. You would do well to listen to those more knowledgeable about Ancestry’s workings than you seem to be.

11 LynnJune 4, 2010 at 8:54 pm

Andy, Thank you. I was at a lose of words, after trying to assist Marla.

12 Sandra BentchJune 4, 2010 at 9:01 pm

Why do you always work on changing things during evening & early night hours. This is the ONLY times I have to work on my trees. How about 4-6AM CST ? Also when I use SEARCH RECORDS why do they have maybe 27,000 other names even different types of name not pertaining to the name I asked for. I do not have 2-3 days for each person, to go thru maybe 27,000 records! I waste alot of time on searching records.

13 Dale FrankJune 4, 2010 at 10:08 pm

Why is it there seems not to be a need to test software updates before “ramming” them online. Having spent my entire professional life developing client software, I can only imagine their reaction when it became apparent that I expected THEM to test it for me. What I’m getting at is attempting to update tree records from census data since your new “bells and whistles” changes. One never gets the same retrieved search results twice! If one clicks on “See others on the same page” the results are some totally random census records having nothing to do with that page. It has taken me almost 6 months to clear my tree of the problems (mostly duplicate records and broken chains) from your last “software update”. I am actually now afraid the update my Ancestry.com tree in fear of more catastrophe. Perhaps you have bit off more than you can chew???

14 jjjJune 4, 2010 at 10:36 pm

marla is right the leaf has been for me for over 2 month. I would click on the leaf and I would see others tree . now when i click on it I get the subscribe page.

15 jjjJune 4, 2010 at 10:45 pm

marla is right the leaf has been working for me for over 2 month.

16 Sandra PorterJune 4, 2010 at 11:10 pm

I agree with #6 and they also need to get some Louisiana Obituaries in there like the Times Picayune for the New Orleans area and the St. Tammany Parish!!!!!!!!!!!!!!!!!!

17 Andy HatchettJune 4, 2010 at 11:19 pm

Sandra,

Ancestry can’t just go out and “get” databases.

Are the Times Picayune archives available?

Have they perhaps been given, sold, or licensed to another organization under an exclusive agreement?

Has Ancestry tried to obtain them and been rebuffed?

Is the Times Picayune even willing to make its archives available?

It isn’t a question of Ancestry not wanting them, it is a question of what is available from others and at what terms.

18 Andy HatchettJune 5, 2010 at 12:06 am

Interesting- it mentions only that the Trees and certain things connected with them will be down…

Then why the hell are the message boards also down ?? !!!

19 KatieJune 5, 2010 at 12:20 am

You guys said that this maitenance at 12:00am…

I was right in the middle of using/updating my tree when all the sudden I wasn’t allowed access due to the maitenance (at 11:00pm)!!!!

I don’t mind the updates and stuff, but be accurate with the timing… frustrating.

20 SamJune 5, 2010 at 12:51 am

I’ve been a paying member for several years and this is yet another time when I feel my pocket being picked.

Other times I see my money stolen are when I find my self continually correcting transcription errors made by your employees.

Time for YOU to pay ME.

21 Andy HatchettJune 5, 2010 at 1:27 am

Katie,

It was 12am Mountain Daylight Time- where are you located? West of Utah perhaps?

22 BillJune 5, 2010 at 4:11 am

Goodness me – why does everyone want something for nothing ! Go back several years when one had to travel to record offices and repositories and spend lots of money travelling, getting copy documnets etc. Yes there are a few problems that occur on Ancestry but given the grand scale of things they are merely small irritations that the people behind the scenes work hard to fix.

All I would add is “well done” ancestry – keep up the good work – your site is better than a lot I could mention !

23 MelindaJune 5, 2010 at 5:00 am

It is 7am. None of the family tree and tree searches are available yet. Any word on when the trees will be back?

24 LoisJune 5, 2010 at 5:22 am

I am enjoying my work on ancestry.com. I had a problem the other day and received a well given answer when I called for help. There are bound to be glitches in any program, but so far I’m not encountering very many. I do wish that ancestry and FTM worked a little more smoothly together, but I just need to say something nice here…if you can’t say anything nice…don’t say anything…well you know the rest!

25 MarlaJune 5, 2010 at 5:47 am

Andy H. #10

Yes, that is what I was quoting from your subscription page. I could do exactly that, but now I can’t why????

If the time is limited fot the “free” then YOU need to let people know that before they get 6657 people on their ancestry tree, other wise they feel forced to sign up. Hence: Bait and switch.
All I want is this to be fixed.

26 MarlaJune 5, 2010 at 5:48 am

Andy H. #10

Yes, that is what I was quoting from your subscription page. I could do exactly that, but now I can’t why????

If the time is limited fot the “free” then YOU need to let people know that before they get 6657 people on their ancestry tree, other wise they feel forced to sign up. Hence: Bait and switch.
All I want is this to be fixed.
Now I get a code and cant contact the blog. This is crap

27 AnnetteJune 5, 2010 at 6:10 am

#16 – The New Orleans newspapers you are looking for are at http://www.genealogybank.com I have a paid subscription to the site, but it has a free trial offer going. I found several announcements in the society pages from the the 1890s that showed me the exact city in Texas where my grandfather and his first wife moved after their New Orleans marriage (which was also found on that site).

28 MarlaJune 5, 2010 at 6:30 am

So when can I start working on building me tree?????

29 K StewartJune 5, 2010 at 6:40 am

I’m a subscriber but when I click on view I get an offer for a free trial. I want to see the record. What’s going on? I’m signed in.

30 BettyJune 5, 2010 at 7:42 am

Is anyone else having trouble logging in this morning? I keep getting a message that someone is already logged in and I know it is not me.

31 DonJune 5, 2010 at 7:57 am

To Andy… please stop trying to be a spokesperson for Ancestry. (Unless you are a quasi-employee !) Your comments are just as apt to be as incorrect as anyone else’s. It is just plain exhausting to see you to continually come to Ancestry’s defense when clearly, to the knowledgeable, the criticism is justified. Turn the blog back to the subscribers, please. Maybe you need a second hobby.

32 Linda KonenlJune 5, 2010 at 9:28 am

Since you updated a few weeks ago , I am finding dead ends in mu searches .
I know these people should be listed, because I found them in census reports before and they are on the census on website pilot.familysearch.org. What
is going on. Is it just me?

33 MarlaJune 5, 2010 at 9:31 am

When Can I do my ancestory hints?

34 Andy HatchettJune 5, 2010 at 10:18 am

Don,

A review of my posting history will show that I am far more often critical of Ancestry than supportive of them.

I’m not an employee- or even a quasi-employee, just a subscriber like most others on here.

In closing, to paraphrase and old County & Western song…
“Just scroll on by…”

35 Andrew OlejarzJune 5, 2010 at 1:51 pm

This genealogical data’s of my ancestors has not for sale and not for marketing in portal Ancestry.com

Folta, Cecylia 21 Mar 1891 – Pruchnik, Podkarpackie, Poland – 1 Hints
Fuss, Izrael Aron 31 Dec 1919 – 20 Jan 1978 – Pruchnik, Podkarpackie, Poland 1 Hints
Fuss, Stanisław - Bystrowice, Podkarpackie, Poland - Honolulu, Hawaii Territory, USA 1 Hints
Jarosz, Agata 23 Jan 1864 – Pruchnik, Podkarpackie, Poland - 1 Hints
Jarosz, Andrzej - - 1 Hints
Jarosz, Andrzej - - 1 Hints
Jarosz, Aniela Salomea 10Aug 1867 – Pruchnik, Podkarpackie, Poland 16 Dec 1933 – 1 Hints
Jarosz, Anna ab.1854 – Pruchnik, Podkarpackie, Poland - 1 Hints
Jarosz, Antoni 12 May 1860 – Pruchnik, Podkarpackie, Poland - 1 Hints
Jarosz, Jan ab.1850 – Pruchnik, Podkarpackie, Poland - 1 Hints
Jarosz, Józef 17 Aug 1901 – - 2 Hints
Jarosz, Józef 31 Jul 1899 – - 3 Hints
Jarosz, Kazimierz 9 Mar 1908 – Pruchnik, Podkarpackie, Poland 28 Jul 1961 – 1 Hints
Jarosz, Zofia 20 Dec 1897 – Pruchnik, Podkarpackie, Poland - 1 Hints
Kiper, Janusz - - 2 Hints
Kos, Wiktoria - - 4 Hints
Kot, Rozalia - 1987 – Richmond County, New York, USA 4 Hints
Kroczek, Franciszka - - 1 Hints
Kubas, Jan (Jakub) 11 Dec 1894 – Pruchnik, Podkarpackie, Poland - 2 Hints
Kubicka, Jadwiga 1904 – Pruchnik, Podkarpackie, Poland May1969 – Pruchnik, Podkarpackie, Poland 1 Hints
Moskwa, Aniela 21 Jul 1890 – Pruchnik, Podkarpackie, Poland - 3 Hints
Olejarz, Anna 21 Jun 1882 – Pruchnik, Podkarpackie, Poland - 1 Hints
Olejarz, Anna ~1835 – Pruchnik, Podkarpackie, Poland - Pruchnik, Podkarpackie, Poland 1 Hints
Olejarz, Antonina 23 Jan 1863 – Pruchnik, Podkarpackie, Poland - 1 Hints
Olejarz, Cecylia 1904 – Pruchnik, Podkarpackie, Poland 21 Jan 1965 – Pruchnik, Podkarpackie, Poland 1 Hints
Olejarz, Czeslaw 20 Jun 1858 – Pruchnik, Podkarpackie, Poland 4 Nov 1948 – 1 Hints
Olejarz, Franciszek - Pruchnik, Podkarpackie, Poland - Rzeszów, Podkarpackie, Poland 1 Hints
Olejarz, Jan 20 Nov 1886 – Pruchnik, Podkarpackie, Poland 29 Nov 1886 – Pruchnik, Podkarpackie, Poland 1 Hints
Olejarz, Jan 24-Jun-1924 – Pruchnik, Podkarpackie, Poland 25-Apr-1960 – Wroclaw, Dolnoslaskie, Poland 1 Hints
Olejarz, Jan 1 Sep 1901 – Pruchnik, Podkarpackie, Poland 20 Dec 1985 – Pruchnik, Podkarpackie, Poland 1 Hints
Olejarz, Jan 27 May 1886 – Pruchnik, Podkarpackie, Poland - 1 Hints
Olejarz, Jan 24-Jun-1924 – 25 Apr 1960 – Wrocław, Poland 1 Hints
Olejarz, Janusz 1975 – Pruchnik, Podkarpackie, Poland - 1 Hints
Olejarz, Józef 29 Dec 1887 – Pruchnik, Podkarpackie, Poland 5 Jul 1935 – Pruchnik, Podkarpackie, Poland 1 Hints
Olejarz, Józef - Pruchnik, Podkarpackie, Poland - 2 Hints
Olejarz, Józef 8 Jul 1892 – Pruchnik, Podkarpackie, Poland 25 Jul 1969 – Pruchnik, Podkarpackie, Poland 2 Hints
Olejarz, Józef ~1830 – Pruchnik, Podkarpackie, Poland - Pruchnik, Podkarpackie, Poland 1 Hints
Olejarz, Kazimierz 4 Mar 1866 – Pruchnik, Podkarpackie, Poland - 1 Hints
Olejarz, Maria 5 Apr 1877 – Pruchnik, Podkarpackie, Poland - 2 Hints
Olejarz, Michał 25 Sep 1869 – Pruchnik, Podkarpackie, Poland 1 Jul 1954 – Pruchnik, Podkarpackie, Poland 3 Hints
Olejarz, Michał 21 Sep 1884 – Pruchnik, Podkarpackie, Poland - 1 Hints
Olejarz, Stanislaw - - Pruchnik, Podkarpackie, Poland 1 Hints
Olejarz, Tomasz ~1833 – Pruchnik, Podkarpackie, Poland - Pruchnik, Podkarpackie, Poland 1 Hints
Olejarz, Walenty 10 Nov 1861 – Pruchnik, Podkarpackie, Poland - 1 Hints
Olejarz, Wiktoria - - 1 Hints
Piech, Wiktoria - - 1 Hints
Szkoła, Anna ~1805 – Pruchnik, Podkarpackie, Poland - Pruchnik, Podkarpackie, Poland 1 Hints

Andrew Olejarz, Poland

36 Andy HatchettJune 5, 2010 at 3:06 pm

Mr. Olejarz,

I’ve found three possible records concerning Cecylia Flota.

1) Hamburg Passenger lists, 1850-1934
Departure: 12 Dec 1911- departed aboard the Americka from Hamburg to New York

2) New York Passenger lists, 1820-1957
Arrival: 22 Dec 1911- arrived aboard the Amerika in New York from Hamburg

3) Cook County, Illinois Death Index, 1908-1988
Died 26 Apr 1970 in Cook County,Illinois File Number 612805

37 Cindy NCJune 5, 2010 at 4:23 pm

WHY CAN’T I POST PICTURES I AM FINDING IN THE RECORDS SEARCH?
VERY FRUSTRATED!!!!!!!! THIS IS GETTING OLD!

38 Connie OHJune 5, 2010 at 6:18 pm

I cleaned up my cookies and now am unable to get on my ancestry trees. Does this mean I will have to start over? Also it is not recognizing my membership and I just pd for the full year.

39 kathleenJune 5, 2010 at 7:13 pm

Has anyone ever run into this. i had as much of my family tree ,that I coud do, on the Ancestry family tree and all of a sudden someone has been into it and most of it is missing. The person looking into and attaching files is not on the tree.They are remotly related,only on the maternal side, and have trees that are not related to me. How do you make your self an “OWNER”? I am stumped. I have worked on this tree for many years and have belonged to Ancestry for many years. Help some one if you can.

40 peter bobolisJune 5, 2010 at 7:30 pm

My login isnt working.requested login data and getting nothing. This is very distressing considering that the site is great AND i paid. Disgusted that no service is available on the weekends and that i cannot access my account.

PLEASE CANCEL

41 VirginiaJune 5, 2010 at 8:11 pm

#30 Kathleen
Is this person you are referring to an invited guest to your tree?

I asked this because I am a guest to a tree and when I went to save a census record instead of going to the option of “save to my computer”, I accidently hit continue…and the tree I am invited to look at came up giving me an option to save the record to that tree…I did not go any further, but backed out.

Is this normal??? Or is there something wrong with the programming?

42 worshacfJune 5, 2010 at 8:14 pm

Kathleen #30

Public Trees are viewable by other members, but they cannot do anything to alter your tree; nor can they view anyone living, or anyone without a death date less than 100 years old.

Have you sent a “Invitation” to visit your tree to anyone? At the time of being selected, it defaults to “Contributor”. When you first fill out the place that says “invite people to visit my tree”, it has a place you can choose “Contributor” (meaning the visitor can add things), “Editor” (they can change things) or “Guest” (they can only look at your tree and see living people)

It sounds to me that you have sent a “Invitation” to someone as “Editor”. That is the ONLY way somebody can change your tree.

If you haven’t ever invited anybody then call Tech Support on Monday morning.
Good luck.

43 worshacfJune 5, 2010 at 8:19 pm

Virginia #30

See my explanation to Kathleen #30.

You are a “Guest” to that tree, but the person who invited you didn’t notice that the “default” is set to “Contributor”.

That is why you could have added the census to the tree that you are a guest of.

44 VirginiaJune 5, 2010 at 8:38 pm

#34 Worshacf
If what you are saying is the way it is suppose to work, than something is wrong: I am a “guest” to the tree which came up as a choice to add information to…and the tree to which I am listed as a “contributor” did NOT come up as a choice to add the record to. (I just re-checked the listings under “My Trees” to see how I was invited.)

And, yes I clicked on the “show trees” option…only the “guest” invited tree came up as the one to add a record to.

45 worshacfJune 5, 2010 at 9:37 pm

Virginia # 35
Oh oh, that doesn’t sound good. Might be a glitch in the system again.

46 worshacfJune 5, 2010 at 9:48 pm

Vieginia #35
I am a “Guest” on a member tree; just to that tree to test what could happen, I selected somebody I knew was in my tree, clicked on a source, it came up “you have saved this to your tree”. True, I had.

I went to someone I knew wasn’t in my tree, selected a source, it came up “select a person to save to in your tree”. I didn’t want the person or the source, so I backed out.

Bottom line, apparently as a “Guest” there is the ability to add people, sources, pictures, stories, etc. to you own tree, but cannot edit, change, delete.

47 VirginiaJune 5, 2010 at 10:02 pm

#37 Worshacf
FYI: Following was copied from the current help page pertaining to inviting people to see your tree:

■Editor: File editing and viewing rights
■Contributor: Viewing rights only; can add comments, photos and stories
■Guest: Viewing rights only; can add comments

If Ancestry changed the “rules”, seems they ought to inform the current tree owners.

48 VirginiaJune 5, 2010 at 10:10 pm

And it appears as if Ancestry has “fixed” the error…no longer coming up as an option to add a record…but it does make you wonder when some people complain about the “mysterious” happenings with their trees!!!

49 worshacfJune 5, 2010 at 10:20 pm

My explanation was lacking, your “cut and paste” much better…

Yes, it does make one wonder. Wasn’t a problem for me, but now it’s fixed… Somebody works on weekends and reads our blogs. Thanks ancestry.

50 kathleenJune 6, 2010 at 12:20 am

Thanks everybody…I appreciate all of your info. I still want to know how you become an”Owner” that I see on this persons other family trees?
Thanks again.

51 BakerJune 6, 2010 at 5:40 am

@41 Kathleen
The person who creates a tree is assigned the Role of OWNER.
An OWNER can invite other members and allow them access to a Private or Public tree by assigning rights (Editor, Contributor, Guest).
Go into one of your trees and click on TreeSettings, then click Sharing, and see +InvitePeople or SendInvites.

Best wishes in your research efforts.

52 BakerJune 6, 2010 at 5:50 am

@30 Kathleen
presuming you are the same Kathleen as @41

i reread your @30 comment and two possible scenarios come to mind–
if you were working as Editor in someone else’s tree and the Owner decided to delete records.
if you were working as Owner in your own tree and you had previously granted someone else Editor access and that person deleted records.
i believe it’s an access issue, not a glitch.

53 BakerJune 6, 2010 at 6:02 am

@35 Virginia
maybe the Owner rescinded your access to the tree.

for example, trees i have access to show up under my FamilyTrees tab, from there when i click into someone else’s tree, i can see my Role identified at the top of the page.

i’m so happy i haven’t had any of the problems other ppl are complaining about. but then again i’ve been using Ancestry for nearly 8 years and researching genealogy for over 20 yrs.
y’know, practice makes perfect. good luck ppl.

54 SamJune 6, 2010 at 7:42 am

I am a paying member but this morning Ancestry is telling me that I need to subscribe. My subscription is current and paid for. Every time I click a record I am directed to the subscription page and asked to choose an option.

Is this a bug associated with the maintenance or something else?

55 KarisJune 6, 2010 at 8:40 am

It sounds like they have made changes. In Feb the default for the invitations was “editor”, which meant that in a couple of clicks someone could have deleted my entire tree. I had to contact the person and ask them not to do anything until I could undo this which meant I had to wait until they accepted my invitation and then I could change their status. Of course, I didn’t know the exact moment they would they would accept the invitation so I had to hope they wouldn’t accidently change anything until I could change their status. Then I had to wait. It was very stressful. If they have changed the default to from editor to contributer this is a step in the right direction, but really the default should be guest. Now it is very rare that I invite someone to my tree. I try to give them directions to find it.
It would really just help sooooo much if we could search trees by the name of the tree or the owner. I also hate it that the family trees are about five clicks in when they are sourced. This contributes to the errors because people are slower to double check items or go back to a tree they got information from.

There is one tree that the person recorded all the cemetery information from a county. Obviously her tree is very useful but to find it each time I have to remember someone that was it, go that person, etc.

56 dianeJune 6, 2010 at 8:56 am

like a couple of the others have mentioned, my issue is that of the message that tells me i am logged in on another computer. no, i am not.
this message has come up with increased frequency in the last couple of months, mostly on the weekends. the last time i wrote customer service about it, the rep changed my password. i do not need my password changed; the password should not have anything to do with it.
furthermore, the verbage is annoying. although it is apparently a system issue, it is worded so as to sound threatening, … as if i have exceeded my “single user license”.
additionally, to solve the problem, i can log out of the other computer, or wait 30 minutes. i cannot log out of the other computer, because there is not one. although i have other computers, i only use one for my ancestry work. and the 30 minutes is incorrect as well. it is usually 1-2 hours at least before i am able to log in again. of note, this usually occurs when i have not even been on ancestry for a day or so.
i do not know what issue prompts this message, but the issue itself needs to be addressed, as well as the message to the user.
thanks!
d

57 Iris SaariJune 6, 2010 at 8:57 am

The Maintence should be over by now.

58 VirginiaJune 6, 2010 at 9:33 am

#44 Baker
If you read all of my posts and that of worshacf you will note we both experienced the same glitch…and yes, I did check my status it was before, during and after the status of “guest”.
After ten years of dealing with Ancestry, I have developed a habit of double-checking problems before reporting them.

#45 and #47
My one experience of being “locked-out” due to “being logged onto another computer” fortunately for me occurred during “business hours”. The tech at that time said it was probably because I had been accessing Ancestry from two different browers…which was true…and that I needed to log-off each browser when using them. Since this is something I do frequently, I do not know why a “lock-out” happened just once. Maybe someone more knowledgeable about computers can explain that.

59 dianeJune 6, 2010 at 10:14 am

Virginia,
thank you for your comment. I understand what you are saying about the two browsers, and I am with you in that I have used multiple browsers on one computer from time to time. I do this fairly frequently as well, dependent on the type of work I am doing. Like you, if that were truly the issue, I should get the “lock out” often, but I do not, it has only been fairly recently, in the last 2-3 months. Also, almost always on weekends.
The work I had done this week was all on one browser, as I had been working from printed files, not going back and forth between ancestry pages. The last time I had been on the site was Wednesday. When i tried to log in yesterday, I got the “message”.
Perhaps one of their tech people will have a good explanation.
thanks again!
d

60 MarlaJune 6, 2010 at 12:44 pm

TO Andy Re: #
Some people catch on faster than other, some people are a little more technical than other, and some are just plain smarter. Just because you have been “doing this” for a long time, doesn’t mean your smarter or more “knowledgeble than other, it just means you ‘THINK’ you are. I have an extremely high IQ. so don’t patranize me.

61 BakerJune 6, 2010 at 1:05 pm

@49 Virginia
thanks for info

@41 Kathleen
i hope by now, maybe you’ve discovered reason why those records disappeared, where you said “most of it is missing.”

g’day ev’one~~~

62 denisew41June 6, 2010 at 2:23 pm

It is now almost 1:30pm PST, and the Shoebox items are unavailable. When will the glitches end? Sure wish Ancestry would lower their subscription rate, as my expectations of them are getting lower….

63 SamJune 6, 2010 at 3:45 pm

On top of the issue I’m having that I posted about earlier, it seems that I cannot view my Expert Connect posts. I went through the initial sign-up to also be an Expert with Ancestry and I am consistently redirected to the payment verification page. Even clicking on the link for my queries in my email takes me to payment verification.

I’ve emailed customer service but they say it takes a few days for them to respond so it looks like I will be locked out until the middle of the week. So much for doing research in my free time this weekend :( . When it’s all said and done, I might see if I can’t get by without Ancestry for my research, considering I currently can’t use a service I’ve paid for…

64 PaulaJune 6, 2010 at 4:06 pm

i sure hope that when you do one of you “scheduled maintenance” that you return some of the old formats to the family trees. I am refering to when you go to add a person to your tree now it is such small font and light color that it is difficult to see. Especially for us “Senior” citizens. I liked the way it was, Click on it to add, click on the “SHOW” to make modifications and WOW the space was bigger and you had room to work and you could see what you were doing. Now it is all a guess, just like reading these blogs and coments with the colors used it is very difficult to read. Maybe I need to adjust my contrast, I’ll give it a try, but that won’t enlarge the font size. OH WELL.

65 MarlaJune 6, 2010 at 4:21 pm

When will the tree be up.

66 SharonJune 6, 2010 at 4:42 pm

This is a different question then anyone is talking about on here.
Here it is… When marriages are listed for an ancestor taken from Provo, UT, USA family group sheets does this mean that anyone could have put those dates in Provo because I found one ancestor with two different marriage dates 20 years apart.
That throws every thing way off. I don’t think they should be put in ancestry.com unless they come from an actual fact sheet for that state. I may not be saying it right but I think you all know what I mean.

67 Richard WellsJune 6, 2010 at 6:17 pm

I post there here merely because, lacking another relevant forum, this is the newest blog. I realize you are aware of the problem with your (or is it our?) enhanced image viewer when a member has Firefox (I am unable to scroll the image) but I implore you to fix it quickly as I now have time after years of research and am frustrated at not continuing it and adding about a 4,000 person tree. I just can’t sit here beyond the forever this task already requires picking around the viewer to find what I need. I don’t want to go back to internet explorer though it did, however slow, work.

Pretty please?

As it is I had a corrupted Family Tree Maker program that cost me dearly in time and attitude.

68 Richard WellsJune 6, 2010 at 6:20 pm

That would be “I post this here..”

69 BakerJune 6, 2010 at 8:02 pm

@56 Richard
i use Firefox on a Mac.
am using Original Scans instead of Enhanced Images, i can see ev’thing on records and i’ve been able to avoid the compatibility problems & slow-down issues you are citing.

@52 denisew41
i’ve been in and out of my shoebox all day without problems. hoping, maybe you’ve been able to get in by now.

70 BakerJune 6, 2010 at 8:07 pm

@55 Sharon
wondering maybe a second marriage?
i too have found errors in LDS Ordinance data after trying to prove, and found contradictions with actual source documents.
seems there isn’t always adequate proficiency nor rigor of research that one would expect from LDS.

71 IshfakJune 6, 2010 at 9:52 pm

Though MyFamily.com has come up with the new idea, it has still having some lacking.

72 MarlaJune 7, 2010 at 7:24 am

How do you know which wife is correct when different trees list different spouses and you can’t research them. Is there a trick to this?

73 JoJune 7, 2010 at 10:48 am

Richard (#56)
Here is the reply I received on 2 June from Ancestry Support regarding the issue of being unable to scroll images:

>>Unfortunately, the Enhanced Image Viewer is not completely compatible with Firefox 3.6.x. We are currently addressing the issues you are experiencing. The inconvenience is a temporary situation and hopefully will be corrected shortly. We recommend using the Internet Explorer web browser as a temporary workaround.<>When you are on a census page (or any other image), click on “Options” in the green toolbar (image of a gear wheel) and select “show image thumbnail” then exit out.

You will then see a small yellow box in the top right. You can drag the yellow area with your mouse, to move more quickly through the page.

It’s not quite as precise as using the vertical scroll bar, but it is MUCH better than having to drag the entire page.

If the thumbnail gets in your way on some images, you can remove it the same way.<<

74 denisew41June 7, 2010 at 10:52 am

I can get into my Shoebox now, yay!

75 JoJune 7, 2010 at 11:05 am

Part of my post above didn’t go through. The missing part was:

Apparently, Ancestry has done something because now, not only can I not scroll images, but the page the image is on hangs for quite some time and I can’t even leave the page until it “unhangs” itself. :(

In case you’re not aware of this, someone on the boards suggested the following, which helps a lot –

>>When you are on a census page (or any other image), click on “Options” in the green toolbar (image of a gear wheel) and select “show image thumbnail” then exit out.

You will then see a small yellow box in the top right. You can drag the yellow area with your mouse, to move more quickly through the page.

It’s not quite as precise as using the vertical scroll bar, but it is MUCH better than having to drag the entire page.

If the thumbnail gets in your way on some images, you can remove it the same way.

76 TimJune 7, 2010 at 4:36 pm

To so-called “knowledgable” people who posted a beatdown earlier, claiming that only paid subscribers could access other trees’ information:

That may be the “rule”, but I had been able to access other trees with a free subscription since March. Perhaps this was due to a bug that the site has now fixed. I have not paid one dime of fees, and my tree has dozens of family tree sources atached to it. Why not just take others at their word rather than insist that you must know better?

My comment has nothing to do with whether anything on the site should be free or not. Obviously the owners are entitled to run their site however they please. For me, it’s simply a decision of whether I am serious enough about this stuff to lay down $156 per year to have this resource at my fingertips or not. It was nice while the site was allowing me to access other tree info for free, but if that’s not the way it’s supposed to be, so be it. I have other things to do in life besides research distant relatives.

77 DottyJune 7, 2010 at 4:52 pm

I am totally frustrated with the census records. I used to be able to search through a county or township looking for a particular name that doesn’t show up in the index. Usually, I could find it – badly misspelled or inocorectly transcribed by the indexer. Why can’t I do that any more?
And now if I put a name in the search criteria and a state and a county, I STILL get thousands of results from ALL OVER THE COUNTRY! What good is that?
Not only that, but when I find a record and choose to see the image, I get sent back to my home page!
Boo!

I have been a subscriber of Ancestry.com for many years – having access to all the US data, so I have spent a bundle. Not complaining as long as I can get to the data. But it is getting more and more difficult to use this site. What happened to user friendly?

I am about to call it quits.

78 FHC LibrarianJune 7, 2010 at 8:50 pm

For all who think the trees on Ancestry or the pedigrees on the LDS (mormon) sites are checked or researched for accuracy, I post this paragraph, again:

“Information on the Mormon (LDS) site, familysearch.org is NOT and NEVER has been checked individually for accuracy in the Ancestral File, Pedigree Resource File and the IGI. Also, trees on Ancestry are NOT checked for accuracy. Each and every detail must be researched for every possible document.”

79 June ParksJune 7, 2010 at 9:03 pm

most of the hints seem to be coming from my trees,very time consuming,and finding six or seven
different places for the same person, we need to be able to merge and Fix relationship errors.
I have spent hours & days making entries and later
find it or parts are missing.Family Tree has all that worked out and it works very well.

80 BakerJune 7, 2010 at 9:45 pm

@65 Dotty what you’re describing about seeing a particular image would be frustrating to me too, but i’m not experiencing what you described.
when searching i type in a name and state, and drill down each time i see search results.
yes misspelling is a huge hurdle to overcome. s’times i just search for the child & father first names or husband & wife first names, without a surname at an exact location typed in Keyword field, and plow thru the search results. seems to work for me. it’s all about wrangling the data.
but your navigation problems are making it very difficult, maybe some maintenance on your computer if cached pages are interfering with calling new pages?
best wishes!

81 John HJune 8, 2010 at 4:55 am

Ancestry.com staff continues to be challenged by dates and times of day. Midnight comes at the end of one day and the beginning of the next. However, there is NO WAY is was both “Saturday Morning (June 4th…” since it had to be either Friday Evening, June 4th or Saturday Morning, June 5th.

This maintenance period has passed, but
I keep getting concerned this lack of attention to detail keeps spilling over to the precision with the programming is being done.

82 BakerJune 8, 2010 at 8:04 am

@69 John H, fer’sure!
m’be the author’s head was stuck in a snow drift…

83 Richard WellsJune 8, 2010 at 2:57 pm

Thank you, Jo in particular, for attempting to assist this Luddite who uses only two fingers to type.

Now I have a question for those more experienced here or of Ancestry.com administration;

Our American experience started in about 1635 but in about 1638-40 the first verifiable ancestor settled on the north end of Long Island. My branch left just at or after the Revolution but there are family members who still farm that land to this day.

Somewhat isolated for about 150 or more years there apparently were many instances of cousins (even first) intermarrying (I was relieved to see my branch narrowly escaped this). One branch in particular might even be described as narcissistic as I now attempt to enter the information and see, not only a father marrying one of his same name neighbors but his daughter doing the same.

The question?

Do I have to keep on climbing up and down the tree entering the same information on the same people or at some point is the data merged?

84 Andy HatchettJune 8, 2010 at 3:49 pm

You should only be entering each person only once. Any time after that first time you should be using the “Choose someone from your tree” link that is in tiny letters at the top of the input box where you type the new person’s name.

There is no merge function available in the online trees.

85 Diana MoaJune 8, 2010 at 4:07 pm

I am fairly new on Ancestry…just the past couple of days if I want to go to a census and print or go back to the tree I made I have to log on again and again and again. What happened? I didn’t do that at the begining. I already paid for the annual subscription. I have a lot of time on my hands after surgery now and I wanted to finish this as quickly as I can. HELP!

86 Joy NardoneJune 8, 2010 at 4:33 pm

Is anyone else having problems with the site slowing down starting about 4 to 5 pm EDT each night to the point that you get just so frustrated that you leave the site, even though you paid for a year of Deluxe where you thought you could use the site 24 hours a day?

87 Richard WellsJune 8, 2010 at 5:14 pm

Thank you Andy Hatchett, I’ll give it a try.

88 worshacfJune 8, 2010 at 7:35 pm

To Diana Moa #73

I began this blog hoping for resolution; with the same problem while doing a search, finding something, clicking on the original image, and instead of the image it goes to the log on page. I have to log on again, when it loads the record that I wanted to view comes up. All is fine for a few days, then it happens again.

Just for your info, it probably has nothing to do with trying to print. I never print anything to paper. I take pdf’s instead.

It also has nothing to do with your membership status. My subscription is on the monthly plan (though I kick myself for not buying a yearly).

This annoyance we are discussing is a strictly a programming problem. They are now finished with their maintenance and the problem still occurs.

89 KarisJune 9, 2010 at 12:51 pm

Since we seem to have a quiet moment on the blogs, I will go off topic and ask a couple questions.

I can’t seem to bring up all of the people I have attached a photo to. I was using this to identify people from a large group movement, that I have located. To my knowledge there is no list of this and so I have been putting together a list of families involved. I was using the photos to identify who was in the group but now I can’t seem to bring up the people listed under “more” from within my own tree. The photos gave me a lateral search and helped let others know. Any ideas how to bring up the rest of the people from the photo “more” location?

90 VirginiaJune 9, 2010 at 3:20 pm

#76 worshacf

Since no one has yet to address your problems, perhaps you might consider posting about it on the message boards: Ancestry.com>Ancestry Site Comments. There are some knowledgeable “techies” who are active on that board.

You may also want to include in your post what operating system you are using and which browser.

Hope someone there can help you.

91 BakerJune 9, 2010 at 5:24 pm

@71 Richard Wells
yes what Andy said, only enter a person once.
if you have same person more than once you’ll need to reenter ev’thing onto one persons record, delete the others.
Then go into EditThisPerson, click on tab Relationships and select people & relationships as you want them to appear.
Eventually you’ll remember to do it the way Andy recommended the first time you identify a family member who is in your tree then all the relationships are correctly aligned.
best wishes with your research.

92 BakerJune 9, 2010 at 5:30 pm

@74 Joy Nardone
@76 worshacf
the logon function is probably a security feature on your computer, check your security options. if you have applied operating system updates, those features may have been reset to a default autologoff. if you start with that you might be able to resolve it locally at your computer.

i can log on from my computer, leaving my screens up and work for days never signing off nor needing to signon. i highly doubt the autologoff is occurring from ancestry.

best wishes.

93 James WelchJune 9, 2010 at 6:04 pm

What have they done now? All of the content on individual profiles is bunched up on the left side of the screen and some of it is overlapping. It’s extremely messy and I hope they plan on fixing it.

94 worshacfJune 9, 2010 at 6:14 pm

Baker #80

You could be “right on” with your advice. I have frequent OS updates, as well as sofware updates. Thanks, I’ll check my security options.

95 1furfloorsJune 9, 2010 at 6:44 pm

Andy Hatchett,

Take a deeep breath. Nothing in life is perfect.

96 KarisJune 9, 2010 at 10:26 pm

Virginia,
That looks like good advice for my question also. I tend to forget about the message boards for these types of questions because I don’t like their format. Thanks

97 BakerJune 9, 2010 at 11:30 pm

@73 Diana Moa
please see mine @80 regarding security features, maybe something like that will help you.

@82 worshacf
sure do hope you are able to resolve it there

98 BEEJune 10, 2010 at 7:27 am

Please excuse the length of this, but as a “senior”, I’m not as understanding of all the “computer talk” on the blog, or the use of message boards etc, so I’m going to ask for help again here of Andy, or anyone else who knows about this stuff.
What becomes of the information already in FTM 2009 and 2010 when you “import” the GEDCOM to them? Does it override the information that is there, add to it, or duplicate it?
When I started with FTM 2009, I typed in names from my two largest trees, but didn’t include every single sibling, spouse of sibling, child of sibling, etc. from my ancestry trees that I added there to aid in my “search” for documents pertaining to direct ancestors.I also bought the book for FTM 2009, but remain “confused”!
I later purchased FTM 2010 hoping that the “upgrade” would be an improvement and easier to figure out – but all the negative comments made me very nervous, so I experimented with it by “importing” two very small trees directly from ancestry that had all the documents downloaded – something Andy explained how to do {thank you} – I left the two larger trees in FTM 2009, with many more documents to be downloaded to my computer {on my to do list! but doesn’t that mean that I would have the document both attached to FTM as well as sitting in a folder in “My Documents”?}.
I’ve finally started doing this GEDCOM thing, but I’m still not sure I’m doing what I’m supposed to. If I “imported” the GEDCOM to FTM that I downloaded to my computer, I assume that each and every name would be added whether I want them or not, which is the reason I’m leaving the 2009 as it stands.
Also, as far as I can see, when I did a “backup” of the information on FTM it didn’t override a previous backup – so do you delete the previous backup, or just keep adding backup, after backup to your computer??
I also have small trees that I created for others that I would want to preserve {keep “safe”?} but it’s not information I would add to my FTM – is it enough to just create the GEDCOM to be stored on my computer and backed up with a flash drive as I do with “My Documents”? Thank you to anyone who can help me!
I hope these questions don’t sound too dumb! I’m very conscientious of my work, limited as it is to the ancestry site – I just can’t get the hang of using other sites, including FamilySearch, and I never find all the information on it that others do! I do find “hints” helpful, especially if they give a married name, or the correct name of a child {although I often do a better job then the dozens of people who copy something from just one source or each other as “fact”, regardless of how ridiculous the spelling}. I then search out all previous and later census to confirm the information.
I find it amazing that there are so many careless entries on some “trees” – dozens of children, because they didn’t look at a previous census to see that “Mary J” on one census is the same person as “Jane” on the other, or one parent died, and it’s a different name and age for a stepparent, or someone with a “married” name is not the same person as a child with that name, and certainly, a white child on a 1900 census is not the same person as a black child on an earlier census, just because the names match!

99 MarlaJune 10, 2010 at 5:45 pm

Thank you to all of the people who helped me be able to blog again. I really appreciate this. In time when I am ready to look into the documents in my family tree of 6700+ people, I will then sign up,hopefully.
I am sorry that I was so upset with alot of you, I do appologise for this. Thank you for your patients, especially to Dustin.
:) :)

100 Linda YorkJune 10, 2010 at 6:00 pm

????????? confused
when is this scheduled maintenance
June 4 2010 is past and was on a Fri ( not Sat)
July 4 is on a Sun ( not Sat)
not that I will be online at midnight — but this struck me as odd — the 4th does not fall on a Sat

101 Carol A. H.June 10, 2010 at 10:28 pm

Linda York, #98:

The maintenance for June 4 (Saturday) is past and was done. It was posted as a blog and then the blog stays “open” for comments for about 2 weeks. The closing date for posting to a blog is posted in a TINY font to the right of “Comment on this article.” This blog is open until 18 June 2010.

I have suggested they use a different time, say 12:15 am rather than 12:00 am (midnight) because people still get confused about which day they mean. Every day begins at midnight or 12:00 am.

102 John HJune 11, 2010 at 4:37 am

Re: #98 and #99
See my Comment #80 above — don’t understand how/why it got renumbered from #69 — new mystery on how ancestry.com does things.

103 Andy HatchettJune 11, 2010 at 5:49 am

Bee Re #97

E-mail me at agh3rd@aol.com and we’ll go over your problems in detail.

104 worshacfJune 11, 2010 at 7:24 am

John H #80 and #100

Each time you blog, you will have a different number; the number indicates the order of how they were received.

Regarding your question about how midnight was shown for the maintenance, they simply made a error. That being said, Carol A. H. #99 brought up a good suggestion. Would that help you to be less confused?

105 Jan BakerJune 11, 2010 at 8:27 am

I have not been able to use any of the search engines since the 4th. The page comes up with a “trial” opportunity and when I login, it returns to the same page! Any help would be greatly appreciated.

106 Barb AndersonJune 11, 2010 at 1:05 pm

After the maintenance, I now can’t access the name I am searching for when I click on to Ancestry Hints and then “Family Trees”. I only get the subscription page. Is this information now taken away from those who do not subscribe?

107 Joan CristiniJune 12, 2010 at 7:02 am

Ancestry needs to address the very sudden turn of events!
Many of your paying customers can no longer access name records–we just get bounced to a subscription page.
Hey, hello, we ARE subscribers…………! whatever you did reclassified me as a non paying guest or something.
What do you plan on doing/:
1. Fix the problem.
2. Offer a free month or otherwise credit for the lack of access.
3. Address your customers with an announcement as to what happened and what you plan on doing to fix it. Please.
Disappointed with lack of information or response.
Joan

108 Linda YorkJune 12, 2010 at 11:24 am

Carol H in response to #98
does not change the fact that June 4 was not SAT
+ june 4 was on a FRI
confusing when you post incorrect dates/times!
no one else seemed to notice this and only wanted to complain about some issue of connectivity/ searchability —- Just a comment that the date was in error!

109 BakerJune 12, 2010 at 11:20 pm

yeah ancestry, what the heck happened to the original numbers. what a mess you make.

you could at least tell us, but noooooooo!!

or omit the text & leave # of redacted comment

***big sigh***

110 BakerJune 12, 2010 at 11:22 pm

yes Linda York the date/time was wrong

whaddaya mean “no one else seemed to notice” it’s so obvious why state the obvious

111 Andy HatchettJune 13, 2010 at 9:06 am

BEE Re #97

Please excuse the length of this, but as a senior, I’m not as understanding of all the computer talk on the blog, or the use of message boards etc, so I’m going to ask for help again here of Andy, or anyone else who knows about this stuff.

What becomes of the information already in FTM 2009 and 2010 when you import the GEDCOM to them? Does it override the information that is there, add to it, or duplicate it?

When you import a GEDCOM you should always import it into a new file. That way nothing else gets disturbed.Once you have the information in a new file then you can merge files, etc.

When I started with FTM 2009, I typed in names from my two largest trees, but didn’t include every single sibling, spouse of sibling, child of sibling, etc. from my ancestry trees that I added there to aid in my search for documents pertaining to direct ancestors.I also bought the book for FTM 2009, but remain confused! I later purchased FTM 2010 hoping that the upgrade would be an improvement and easier to figure out but all the negative comments made me very nervous, so I experimented with it by importing two very small trees directly from ancestry that had all the documents downloaded something Andy explained how to do {thank you}

I left the two larger trees in FTM 2009, with many more documents to be downloaded to my computer {on my to do list! but doesn’t that mean that I would have the document both attached to FTM as well as sitting in a folder in My Documents?}.

I don’t really use FTM that much except for relationship reports so am not sure how they do the attaching, etc. but unless yuo are running short of disk space does it really matter attached to FTM and in your documents folder?

I’ve finally started doing this GEDCOM thing, but I’m still not sure I’m doing what I’m supposed to. If I “imported” the GEDCOM to FTM that I downloaded to my computer, I assume that each and every name would be added whether I want them or not, which is the reason I’m leaving the 2009 as it stands.

Also, as far as I can see, when I did a backup of the information on FTM it didn’t override a previous backup so do you delete the previous backup, or just keep adding backup, after backup to your computer??

I keep about six months of backups and then delete any older ones as they age out. Some people keep a lot more than that. It really depends on exactly how vital those backups are – for financial stuff my sister keep backsup for each year and then archives previous yeqard.

I also have small trees that I created for others that I would want to preserve {keep safe?} but it’s not information I would add to my FTM is it enough to just create the GEDCOM to be stored on my computer and backed up with a flash drive as I do with My Documents?

Yes, but I wouldn’t use a flash drive to store backups. While they are great storage devices for transferrng files, etc. they do eventually wear out and can be too easily lost or stolen. Much better in my opinion to have backups on an external Hard Drive or CD?DVD

Thank you to anyone who can help me!

Hope this helps you- any questions just yell

112 nieruchomości rzeszówMarch 2, 2013 at 6:21 am

I’m not sure why but this web site is loading extremely slow for me. Is anyone else having this issue or is it a issue on my end? I’ll check back later on and see if the problem still
exists.

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