Comments on: Ancestry Member Trees Up and Running

By: Luann

Luann — Thu, 27 May 2010 15:13:25 +0000

It seems that many of the records I had attached to various family members have disappeared. These were not records attached recently but several years ago. They were there before the “unplanned site maintenance” and now they are not. Has anyone else encountered this problem?

By: Marva Brazelton

Marva Brazelton — Thu, 27 May 2010 14:59:12 +0000

Thanks, you know what’s best for Ancestry tree conviences, thanks again

By: Emmlee

Emmlee — Sun, 23 May 2010 08:31:55 +0000

I’m on Ancestry.com.au and had no major problems at all today barring the site telling me i had family tree connections and them disappearing when i went to look at them.
Which ancestry site(s) are people having problems with? Are all the people will missing/corrupted trees on the same Ancestry site? All this kind of information could help sort out the problems…
Are you still having problems now?
And thanks for the extra day’s sub – it is appreciated )

By: Sherry

Sherry — Sat, 22 May 2010 23:56:39 +0000

Judy (140) How much you care is exactly the issue. It was not important to you and I was merely pointing out that not everyone shares your view.

This is important to some folks and to belittle them for being passionate about their family research is wrong.

By: Anna

Anna — Sat, 22 May 2010 13:37:42 +0000

Well I’m glad that I downloaded my tree when it became available and haven’t done any research on Ancestry since. Instead I’ve used the labs of family search where I can view records to the region of the world I researching for FREE. If it were not for distant cousins who were on here, I would have deleted my tree and closed my account. However if you close your account, you loose the capability to communicate with people who want to speak to you via private messages. I found this out when I sent a note to someone who wasn’t a paying subscriber, so please don’t think they are ignoring you but simply don’t want to pay a monthly fee for a note.

By: Rina

Rina — Sat, 22 May 2010 06:34:55 +0000

Many thanks for the extra day’s subscription – much appreciated as a gesture of goodwill.

By: Nita Stolns

Nita Stolns — Sat, 22 May 2010 02:20:42 +0000

I had all kinds of problem’s yesterday and last night. everytime I would try to post or look up I would see this screen from Ancestry saying ‘Having tech. difficulties’, then I would loose what I had and have to try to remember that part. person I was on, date etc and try again. Was still trying at midnight with no success. So then today it was soooo slow and some of the same things I encountered yesterday were still a problem. I love Ancestry, but it has been a bit frustating for what you are paying for. Do you reimburse your member’s for time lost??

By: 2padogs

2padogs — Sat, 22 May 2010 01:34:05 +0000

Eric:

No trees to clime and no searches to do. And I have effectivly been denied services I paid for ahead of time. This is an Equity suit just waiting to be filed. So I would expect to get 2 days refund at this point. I was on the site the day the trees were down, and I did not receive any email from Ancestory. I am thinking of writing a letter to the editor at some major newspaper venues…..

By: Patricia Post

Patricia Post — Sat, 22 May 2010 00:59:10 +0000

Thanks for everything you’re doing to repair things…I have no reason to think you’re not doing your darndest, and are as concerned for your members as we are for ourselves. I trust that my family tree will emerge unscathed.

By: Paula Watson

Paula Watson — Fri, 21 May 2010 23:27:03 +0000

I respectfully suggest members pick up their hand-held devices and push one eight hundred, two six two, three seven eight seven.

Saturday would be good, between ten and three.

I have noted that not all posts to this moderated site get through – which makes sense in that ancestry.com manages this blog.