Comments on: Ancestry Member Trees Up and Running http://blogs.ancestry.com/ancestry/2010/05/20/ancestry-member-trees-up-and-running/?utm_source=rss&utm_medium=rss&utm_campaign=ancestry-member-trees-up-and-running The official blog of Ancestry.com Tue, 23 Sep 2014 03:13:41 +0000 hourly 1 http://wordpress.org/?v=3.5.2 By: Luannhttp://blogs.ancestry.com/ancestry/2010/05/20/ancestry-member-trees-up-and-running/#comment-48559 Luann Thu, 27 May 2010 15:13:25 +0000 http://blogs.ancestry.com/ancestry/?p=3937#comment-48559 It seems that many of the records I had attached to various family members have disappeared. These were not records attached recently but several years ago. They were there before the “unplanned site maintenance” and now they are not. Has anyone else encountered this problem?

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By: Marva Brazeltonhttp://blogs.ancestry.com/ancestry/2010/05/20/ancestry-member-trees-up-and-running/#comment-48558 Marva Brazelton Thu, 27 May 2010 14:59:12 +0000 http://blogs.ancestry.com/ancestry/?p=3937#comment-48558 Thanks, you know what’s best for Ancestry tree conviences, thanks again

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By: Emmleehttp://blogs.ancestry.com/ancestry/2010/05/20/ancestry-member-trees-up-and-running/#comment-48488 Emmlee Sun, 23 May 2010 08:31:55 +0000 http://blogs.ancestry.com/ancestry/?p=3937#comment-48488 I’m on Ancestry.com.au and had no major problems at all today barring the site telling me i had family tree connections and them disappearing when i went to look at them.
Which ancestry site(s) are people having problems with? Are all the people will missing/corrupted trees on the same Ancestry site? All this kind of information could help sort out the problems…
Are you still having problems now?
And thanks for the extra day’s sub – it is appreciated :o )

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By: Sherryhttp://blogs.ancestry.com/ancestry/2010/05/20/ancestry-member-trees-up-and-running/#comment-48471 Sherry Sat, 22 May 2010 23:56:39 +0000 http://blogs.ancestry.com/ancestry/?p=3937#comment-48471 Judy (140) How much you care is exactly the issue. It was not important to you and I was merely pointing out that not everyone shares your view.

This is important to some folks and to belittle them for being passionate about their family research is wrong.

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By: Annahttp://blogs.ancestry.com/ancestry/2010/05/20/ancestry-member-trees-up-and-running/#comment-48446 Anna Sat, 22 May 2010 13:37:42 +0000 http://blogs.ancestry.com/ancestry/?p=3937#comment-48446 Well I’m glad that I downloaded my tree when it became available and haven’t done any research on Ancestry since. Instead I’ve used the labs of family search where I can view records to the region of the world I researching for FREE. If it were not for distant cousins who were on here, I would have deleted my tree and closed my account. However if you close your account, you loose the capability to communicate with people who want to speak to you via private messages. I found this out when I sent a note to someone who wasn’t a paying subscriber, so please don’t think they are ignoring you but simply don’t want to pay a monthly fee for a note.

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By: Rinahttp://blogs.ancestry.com/ancestry/2010/05/20/ancestry-member-trees-up-and-running/#comment-48441 Rina Sat, 22 May 2010 06:34:55 +0000 http://blogs.ancestry.com/ancestry/?p=3937#comment-48441 Many thanks for the extra day’s subscription – much appreciated as a gesture of goodwill.

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By: Nita Stolnshttp://blogs.ancestry.com/ancestry/2010/05/20/ancestry-member-trees-up-and-running/#comment-48423 Nita Stolns Sat, 22 May 2010 02:20:42 +0000 http://blogs.ancestry.com/ancestry/?p=3937#comment-48423 I had all kinds of problem’s yesterday and last night. everytime I would try to post or look up I would see this screen from Ancestry saying ‘Having tech. difficulties’, then I would loose what I had and have to try to remember that part. person I was on, date etc and try again. Was still trying at midnight with no success. So then today it was soooo slow and some of the same things I encountered yesterday were still a problem. I love Ancestry, but it has been a bit frustating for what you are paying for. Do you reimburse your member’s for time lost??

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By: 2padogshttp://blogs.ancestry.com/ancestry/2010/05/20/ancestry-member-trees-up-and-running/#comment-48390 2padogs Sat, 22 May 2010 01:34:05 +0000 http://blogs.ancestry.com/ancestry/?p=3937#comment-48390 Eric:

No trees to clime and no searches to do. And I have effectivly been denied services I paid for ahead of time. This is an Equity suit just waiting to be filed. So I would expect to get 2 days refund at this point. I was on the site the day the trees were down, and I did not receive any email from Ancestory. I am thinking of writing a letter to the editor at some major newspaper venues…..

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By: Patricia Posthttp://blogs.ancestry.com/ancestry/2010/05/20/ancestry-member-trees-up-and-running/#comment-48339 Patricia Post Sat, 22 May 2010 00:59:10 +0000 http://blogs.ancestry.com/ancestry/?p=3937#comment-48339 Thanks for everything you’re doing to repair things…I have no reason to think you’re not doing your darndest, and are as concerned for your members as we are for ourselves. I trust that my family tree will emerge unscathed.

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By: Paula Watsonhttp://blogs.ancestry.com/ancestry/2010/05/20/ancestry-member-trees-up-and-running/#comment-48196 Paula Watson Fri, 21 May 2010 23:27:03 +0000 http://blogs.ancestry.com/ancestry/?p=3937#comment-48196 I respectfully suggest members pick up their hand-held devices and push one eight hundred, two six two, three seven eight seven.

Saturday would be good, between ten and three.

I have noted that not all posts to this moderated site get through – which makes sense in that ancestry.com manages this blog.

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