It’s been a long day, but I am happy to report the Ancestry Member Trees are now functioning again.
As I mentioned earlier, we were making some upgrades in the tree system last night and encountered bugs that took us many hours to work through. Our only solution was to take down the trees to fix the problem. The solution took much longer than we and many of you would have liked, but we believe the problems have been resolved.
If you have problems accessing your family tree on the site, try restarting your browser or clearing your cache. To clear your cache, please see the instructions in the Ancestry.com Help page at http://bit.ly/76G7CA.
We truly value your patience as we worked through these issues. Now – happy tree climbing!
Here you will find informational, and sometimes fun, posts from the folks behind the scenes here at Ancestry.com. We hope you’ll notice just how passionate we are about family history and about the products we’re building to help connect families over distance and time.Visit Ancestry.com