Posted by on May 19, 2010 in Site Status

As an update to our previous post, we want to let you know that we are currently working on unplanned maintenance on the Ancestry Member Trees system. We expect family trees on Ancestry.com and its related international sites to be down for an extended period today.

Be assured that the information in your family tree is safe and will be available when the maintenance is completed. We apologize for any inconvenience this may have caused and will keep you posted.

Thank you for your patience.

UPDATE AS OF MAY 19, 2010 AT 12:30 pm MT

I wanted to again let everyone know that we are still actively working behind the scenes to get the Ancestry Member Trees system up and running again. Though the trees are not currently available on the site, I wanted to make sure it was clear that searching our historical records collections hasn’t been impacted – so you can search all you want.

I’ll keep you posted as we have more details and appreciate your continued patience.

UPDATE AS OF MAY 19, 2010 AT 2:30 pm MT

A number of members have asked for more details about the problems we’ve been experiencing today with Ancestry Member Trees.  Unfortunately, as we were doing some big tree system upgrades overnight last night we found some unexpected bugs. We’ve had to take down the trees system to fix the problem.

We do routine maintenance on off-hours to minimize the impact on the time our customers carve out to do family history research. This type of maintenance is generally done behind the scenes to make the site better and usually happens without glitches. This was unfortunately not one of those times.

Based on current estimates, trees will likely continue to be down for the next several hours, at least until sometime later tonight (MT time). Please know that our development and web operations teams are working hard on the problem and we will have it resolved as quickly as we can.

UPDATE AS OF MAY 19, 2010 AT 9:15 pm MT

We’re still working on the issue with Ancestry Member Trees. We will continue working on it into the night and will let you know when we have more news to share.

1,576 Comments

Joan Hamby 

Seems like this happens more and more!

May 19, 2010 at 9:52 am
Kornabakk7 

Thanks, I’ll try again tomorrow.

May 19, 2010 at 9:53 am
Herdnerfer 

Obviously this site is not ready for primetime. I can’t believe they are actually charging people for this. It needs to be a free beta until they get these issues worked out permanently…

May 19, 2010 at 9:56 am
Jacky Chong 

Do we get an extra day free on our month sunscription?

May 19, 2010 at 9:57 am
Jim McKinney 

FOR AN EXTENDED PERIOD TODAY?…2, 4, 6, 8 HOURS?
MAYBE A JUST CHECK WITH US TOMORROW?…COULD YOU EXPLAIN WHAT REQUIRES THE UNSCHEDULED MAINTENANCE TO OCCUR AND WHAT ACTIONS ARE GOING TO BE TAKEN TO PREVENT THIS IN THE FUTURE?

May 19, 2010 at 9:57 am
Craig 

I hope that all the information that is on the site is safei’m not the only one who has worked long and hard to find out who i am and where i came from.

May 19, 2010 at 9:57 am
Gail 

Thank you for letting me know that I did not have a problem with logging on. Does this mean I have to do housework! Hope you are back up soon…

May 19, 2010 at 9:57 am
Linda 

Thanks for posting this……. it will allow me to get on with my day while I wait for an opportunity to manage my information. It relieved my frustration. Hope it all goes ok.

May 19, 2010 at 9:58 am
Glenn Tucker Smith 

Thanks so much for keeping our reseach safe. You provide a great service and tremendous resources. I am constantly finding new information regarding our family!

May 19, 2010 at 10:00 am
Brian 

Do we get one extra free day of subscription?

May 19, 2010 at 10:00 am
Jeff Meyer 

I feel ripped off, I got no warning that my “trial” accound was expiring. You SLAM my debit account with charges and when I finally want to go check out your site, it’s broken. I will be cancelling and expecting a refund! Maintenance during the day when paying customers need the system. Very unprofessional.

May 19, 2010 at 10:00 am
Jim 

I think that the C.I.A.are involved in this somehow !

May 19, 2010 at 10:00 am
sam de Mattos Jr 

Eric:
Is it true that some of the data of the LDS goes to CIA and FBI? Well, I am alright with them, America and the World and actually I’ve been even Kosher; the standard answer expected from you is a solid NO, but it bugs me somehow on the account of separation of STATE-CHURCH and privacy rights. Please give me a convincing NO, NO and NO, Cordially, Sam.

May 19, 2010 at 10:01 am
Joann Sovelenko 

I would like to know OneWorldTree when you go to famous people, some of these famous people will open up and some will not. Does this mean that all the people that I have already linked to that particular famous person I whould unlink them.

This is very upsetting.

May 19, 2010 at 10:02 am
Lynne Black 

maybe you should run some more TV ads and get another bizillion people to sign up without upgrading your database servers…

May 19, 2010 at 10:03 am
Jessica 

I have only limited time to work on my tree and it seems that some pert of the site is often not functioning. I think you need to hire someone new to run your site there are many other people who are capable of doing fast website maintenance. I pay way too much money per month to use this site to have such crappy service.

May 19, 2010 at 10:03 am
Joann Sovelenko 

So you are saying an extended period TODAY.

Yet people can commit up to June 2, 2010. What does this mean?

May 19, 2010 at 10:04 am
Sam 

Hmmm, ‘unplanned maintenance’? Nothing like being politically correct these days!

Back in the good ol’ days it was either scheduled maintenance or ‘it ain’t workin’ and it needs to be fixed’.

Well hurry up and off with whoever’s head is responsible for preventing this. Unplanned maintenance gives us a little insight that maintenance should have been planned at ‘off peak’ hours or someone has withheld budget money and the manhours to do the work until the system failed OR inadequate system capacity and …all of which could have been prevented. OUCH!

I won’t complain except to point out the obvious. This is not good!

I’ll do other things!

Obviously from the near 200 comments on the previous blog gives

May 19, 2010 at 10:04 am
Jamy Rogers 

Since this has been down since last night, I am guessing this is much more than maintenance as well as much more than a glitch.
Will our information be lost?

May 19, 2010 at 10:05 am
LLN 

There have been numerous posts (89 posts 45 minutes ago) to previous notices that have been removed. The message needs to be a large banner on the login page to save time for everyone.

May 19, 2010 at 10:05 am
Daniel Filtness 

If its ‘unplanned’ we should be compensated. So there!

May 19, 2010 at 10:05 am
Mary L flynn 

I am totally fluster. Ancestry down AGAIN!!! Seems it is OOS half of the year. Should we report you to our states attorney for ripping us off?

May 19, 2010 at 10:05 am
Holly 

I hope I do not lose my information. I just spend many many hours adding information to 2 family trees. I am currently on the 14 day trial with plans to keep it on a monthly basis, but if I lose info or can’t access this on a frequent basis I will not be a paying customer.

May 19, 2010 at 10:05 am
Don Swafford 

‘Extended’, please give us a tentative time frame for this maintenance.

May 19, 2010 at 10:06 am
K. Miller 

Shame that Ancestry.com doesn’t have a little competition. I’d be willing to bet THAT would cut down on the need for “unscheduled maintenance”. It’s bad enough for those of us who pay for this service, but I would imagine that those who have signed up for a free trial period aren’t very happy – and won’t be signing up for Ancestry!

May 19, 2010 at 10:08 am
Mark 

I just started this. I like it a lot. A lot of work but it sure wyles the hours away. Does the site go down often?

May 19, 2010 at 10:08 am
Diane Taylor 

Hey Jeff,
nobody gives you a warning any more when a trial is ending…you have to keep track of that yourself. And it states that when you sign up.

I’m just happy that the site will be back and most likely better than ever later on. Folks need to QYB…..

May 19, 2010 at 10:08 am
K. Miller 

“When Eric is not at work he can be found researching his family’s history on the site.”

LOL – not today, he isn’t!!!!

May 19, 2010 at 10:09 am
Daniel Filtness 

LOL at post 28

May 19, 2010 at 10:10 am
Regina 

This should of been done in the middle of the night. I am on vacation so I can find new infomation and need to get in this site for a probate. Very flusted and on a time frame. Not cool.

May 19, 2010 at 10:10 am
Jim 

You people act as if this is a problem. The oil spill in the Gulf is a problem. Get a grip!

May 19, 2010 at 10:10 am
Chris Hesse 

As a part of the World Subscription we should also get a free copy of family tree maker so that we can periodically back-up our Genom file. I have no back-up of my ancestry.com family tree which is about 1,000 hrs of work and 3,000 ancestors dead and living, dating back to 1400.

May 19, 2010 at 10:11 am
Kevin H 

Eric Shoup if you’re reading this – for those of us who have worked in technology – in particular software and web development – “unplanned maintenance” is a euphemism. “Unplanned” means I didn’t do the planning that was required for maintenance to be planned in the first place. Unplanned means I didn’t have redundancy built in. Unplanned means my vendors are failing to meet capacity. Unplanned means that since I’m a publicly traded organization my level of responsibility increases. Unplanned means that you offer folks who have experienced the inconvenience some sort of carrot – instead of a stick. That, Mr. Shoup, is what “unplanned” means. Let’s end the cop out and tell people what’s really going on here and put an end to euphemistic language. I’d love to be a fly on the wall of the conference call between you and your Board of Directors because I’ll bet they want to know what “unplanned” means – because I sure do – and for many I’m quite certain “we” sure do!

May 19, 2010 at 10:11 am
Lorie McCachren 

I am getting very frustrated with Ancestry. If you want to go on TV and advertise in order to get more people to join then, first, you need to make sure that those of us who are already members can get on the site. Lately it seems like the site is either undergoing maintenance or it’s so darn slow it takes forever for things to load.

May 19, 2010 at 10:11 am
Lee Stout 

thank you for the post …we’ll be thinking good thoughts for a speedy recovery…as i said before the sun will come up tomorrow..it’s not the end of the world…

May 19, 2010 at 10:12 am
Sharyn 

I started with Ancestry.com in 2003 and used it for awhile, got busy with other things and then stopped. So when I signed up again a few weeks ago, I was astounded about how much better and easier it was to get info. I know why everyone’s so upset…SEARCHING ALL THESE LITTLE GREEN LEAVES IS SO ADDICTING!!!

May 19, 2010 at 10:12 am
Susan Edwards 

Oh people get a life!

These things happen

May 19, 2010 at 10:12 am
JEvans 

I agree with everyone who’s said we should get an extra day on our membership. I paid for a month of membership, not 1 day short of a month.

This is not too cool folks and the least you can do is make it up to your paying customers.

May 19, 2010 at 10:12 am
Kathleen 

I agree…”updates” are very often flawed. I signed up for a certain rate, then had it raised by $5 a month with no notice, and now I can’t even use the site. The search engine is often sluggish. This is very poor customer service.

May 19, 2010 at 10:12 am
Sharon 

Do I get an extra day added on my subscription?

May 19, 2010 at 10:13 am
Camil 

I, too would like to know how long this “unscheduled maintenance” will last and what type of “maintenance” it is.

If I were on my free trial, I’d be highly upset, too?

May 19, 2010 at 10:13 am
Walter O'Neill 

1712h BST. Family tree service from Ancestry UK has been unavailable now for at least 9 hours. This is unacceptable, and you are remiss.

May 19, 2010 at 10:13 am
Frank Phillips 

I was on your side of providing IT service before I became electively unemployed. I’m sure you are not in a position to make a commitment about when the system will be up again but are working the problem and will have service restored as soon as possible.

God Speed! A former IT professional.

May 19, 2010 at 10:14 am
T peacock 

People must have very small lives when theY get so heated up about small inconveniences CHILL!

May 19, 2010 at 10:14 am
Ed Finnegan 

Hey,things happen. Just don’t lose the the info already in there. PLEASE. Still think this is the best.

May 19, 2010 at 10:14 am
Don Swafford 

Instead of spending all of your money on advertising, please remember the best marketing tool is always a good product. Maybe Ancestry should concentrate more on adequate equipment and quality personnel.

Oh yeah, my debit card might be experiencing unscheduled maintenance next month, is that OK ???

May 19, 2010 at 10:14 am
R Harding 

Perhaps you should enhance the site in small stages instead of tacking on a large amonut of new features and then hope they work.
If it’s not Broken! Don’t Fix It. seems to apply here

May 19, 2010 at 10:15 am
Linda Smith 

This does seem to happen rather a lot and is very annoying for those of us who spend a lot of money on our subscription – I think a reduced sub would be in order when it comes up for renewal. Any idea when you are likely to be back to normal?

May 19, 2010 at 10:15 am
Carrie 

It would be nice if we could get a free upgrade to World for about a week in exchange for our patience with the many, many recent downtimes where we cannot access our trees. It’s not the end of the world, I know, but it is annoying when you’re paying for a site and it’s main feature is not accessible.

May 19, 2010 at 10:15 am
alice schow bowman 

I’ve been a member for two months now and this is the first time the site has gone down as far as my awareness goes. However, the “for an extended period of time” language has me a bit worried.

May 19, 2010 at 10:15 am
Ger Jennings 

Ok the site is broken. This is annoying. I have just finished other stuff and settle down to work on my tree. But the message that ‘can not log on because you are loged on on anorther computer or someone else is using your log in information…” is a bit alarming. I nearlt had a heart attack! Please play nice and explain what is going on. I’m a big girl and can take it.

May 19, 2010 at 10:16 am
Christopher Richardson 

Should I leave any further work on my Tree until after the summer – e.g. September October time

May 19, 2010 at 10:16 am
Daniel Filtness 

Are all those people that are saying ‘get a life’ newbies on the FREE trial ?? Because when you spend on Annual subs, BMD certs and other things on ancestry it mounts up to alot of money.. And for your money you EXPECT TO GET A SERVICE.

May 19, 2010 at 10:16 am
felicia 

Does this problem also include the loss of info stored in “My Shoebox?” I have a lot of relevant material located there, but it is not available for access either. Anybody else’s Shoebox info gone missing???

May 19, 2010 at 10:16 am
Bill Cassidy 

Thank you for the update. It’s unfortunate that databases and servers can be so tempermental. Hope you’re able to get things back up and running without too much trouble.

May 19, 2010 at 10:16 am
Cindy Bell 

Wow This is not Good. I planned a Diversity meeting today to introduce others to this website.
I hope it is up before my meeting at 11:30 pacific standard time. I know things like this happen sometimes just wish it wasn’t today. Oh Well What can I do.

May 19, 2010 at 10:16 am
Linda 

One of the comments above suggested you need to hire someone new — maybe several someones if you’re having growing pains? — to manage the website. I know someone really good whom I’d like to recommend.

May 19, 2010 at 10:17 am
Paula Myers-McDevitt 

Dear Eric-
I love using Ancestry.com and joined after taking a genealogy class. In just 10 weeks I took my family tree from 74 members to almost 2000. HOWEVER, when a customer pays for a service as expensive as your, we do not expect the “unexplained maintenance” problems you are experiencing. I do hope you are able to correct them as quickly as possible and keep the site glitch free from now on. Your customer deserve better!

May 19, 2010 at 10:17 am
James 

This has been happening very frequently lately. What is going on? I pay your price for international access for all records and when I log on here lately, the site is usually under some kind of unforeseen maintenance with no notification. I think Ancestry.com should reimburse their customers for situations like this. I may have to reconsider my account when it comes up for renewal. Very disappointed.

May 19, 2010 at 10:17 am
sarah francis 

What a lot a moans, Ancestry is a great site and well worth the money, why do people always look at the negatives, this site works wonders and brings together hundreds of people who are looking for answers, every site has un planned problems thats life, well done ansestry

May 19, 2010 at 10:17 am
Victoria 

Have used Ancestry UK for over 4 years now and pay for a Worldwide access – this is just not good enough. Two updates throughout the day is appalling – nearly dinner time here in the UK and after that I do not have the time to do some more work on Ancestry until the weekend – sort yourselves out guys – does this mean we will get a days credit on our accounts??? – I think not!!

May 19, 2010 at 10:17 am
Andrew P 

Wow i like peacock’s comment. No one really has any patients these days. Just go to youtube and spend your time laughing off the delay of your Ancestry trees or clean the bathroom. Computers arent perfect and never will be. They need to be maintained and its not Ancestry’s fault for when they need it. Computers have minds of their own…

May 19, 2010 at 10:18 am
Susan Edwards 

No I am not a newbie I have been an ancestry member since 2005 and I am satisfied with the service – even my computer goes down in work and needs fixing sometimes

May 19, 2010 at 10:18 am
Jennifer 

I have been a member since 2007, and log on daily to add info to my tree. Frankly I am disgusted with the complaints being lodged here. With the number of servers and the level of technology used to maintain this website, you cannot expect there to never be a systems issue. Come on people – have a little patience and understanding. This really doesn’t happen that frequently at all.

May 19, 2010 at 10:19 am
Linda 

I’m okay with scheduled maintenance, but perhaps, there should be someway of not charging for those times. When I pay for a product, I expect it to be available when I want to use it.

I also suspect, since Ancestry started advertising on television and a great show was created out of it, that thousands of more people have decided to hunt for their ancestors; thus creating havoc for this site. That should have been predetermined and worked out BEFORE advertising and the television show.

Other than that, I am delighted with Ancestry.com!

May 19, 2010 at 10:19 am
Eric Damer 

Nice..finally have a day off, no kids or wife, and I can’t get on here. Figures!

May 19, 2010 at 10:20 am
Amy 

Nothing works for me and it sucks i am totally addicted to this site.. Yes I have no life.. I just enjoy researching my family’s history

May 19, 2010 at 10:20 am
Ralene 

I agree with 31, just because you can’t get onto your family tree shouldn’t put you in a panic. Find something else to do, like take a walk, plant flowers, just have a good day.

May 19, 2010 at 10:21 am
Barbara Ford 

Not again!!!!!

May 19, 2010 at 10:22 am
Veronica Milsted 

I agree with a number of posts. I have only so much time to work on the site. I have tried to do this today and have not been able to. There is a lot of new things added. New features. We are told this will make it better. I spend most of my time trying to build my tree yet even with the amount of new features I often find I am looking at a leaf flashing which takes me to info I have already found! Can we have less flash for our cash and more time on line please.

May 19, 2010 at 10:22 am
Scott 

I’m off for the day and figured a lot of time on Ancestry.com, but I guess I’ll do the other tasks that need to be done…tasks often not taken care of due to me being on the computer doing Ancestry.
I love this site…come back soon!

May 19, 2010 at 10:23 am
Jeff Crawford 

Perfectly understandable, these things happen. Thanks for reassuring me that my work is secure. Good luck on your maintenance. I hope to continue my ancestory research tomorrow.

May 19, 2010 at 10:23 am
teresa 

This sort of thing happens occasionally. I have experienced it before and the next day I am satisfied to be back up and running again in my researches. I urge you to trust these maintence checks and they are neccessary to keep all our data in tacked.
When I was new to the site I was scarred to lose my data but found that there was more records afforded to me and I have been very satisfied with all my ancestry usage.

May 19, 2010 at 10:24 am
Jan 

You really should give a highly visible notification that there is a problem and an estimated time for when it will be fixed. That might help relieve some of the frustration and lost time of users.

May 19, 2010 at 10:24 am
Kathy P 

No, it’s not the end of the world and yes – there are more serious and pressing problems we all face daily… BUT when you pay for a service, you expect it to be available to you. Further, as for me (and I suspect many others) ancestry.com is used as a temporary respite from the troubles of the ‘real’ world – problems like this just throw us all back into it with a bucket of cold water. If we don’t have access for any period of time, the same period of time lost (or a touch more if the ancestry CEO were smart!) should be added back to all members (paid or trial). I’m sure people are working hard to fix the problem – but is ancestry doing what it needs to for members to be satisfied? Stay tuned…..

May 19, 2010 at 10:24 am
Lynda 

Calm down folks. I’ve been a member of Ancestry for 10 years and use the site almost every day. This is the first time I’ve encountered “unplanned maintenance.” Ancestry is normally very good at advising of planned maintenance, which generally occurs while I’m sleeping. Some unforeseen problem must have occurred. Like everyone, I hope it won’t be down too long.

May 19, 2010 at 10:24 am
Jackie Clevenger 

This is much better – your initial message way too vague – thanks for keeping us informed. I agree with 31 and 68 – let’s get outside and enjoy the present day!

May 19, 2010 at 10:24 am
Andrew P 

All Products go need some help sometimes. Can you drive your car without maintenance? NO! Does your washer and dryer always work…no! Ancestry provides a great product that makes all those people looking to do their personal ancestry a million times faster..one day down once in a while is sure better then me looking through old newspapers and census records on my own.!

May 19, 2010 at 10:24 am
L. Sellers 

I have only limited time to work on my tree and it seems that some pert of the site is often not functioning. I think you need to hire someone new to run your site there are many other people who are capable of doing fast website maintenance. I pay way too much money per month to use this site to have such crappy service.

May 19, 2010 at 10:27 am
Jeff Meyer 

@Diane Taylor – Drop Dead.

May 19, 2010 at 10:27 am
Dani 

After reading the above 49 comments, I think enough has been stressed by both pro & con! Whatever!

May 19, 2010 at 10:27 am
J Pickersgill 

Termporary to me means minutes not hours. Your customer service is appalling.

May 19, 2010 at 10:27 am
Janet 

Are we going to get a refund or an extra day or two or three even as compensation ???

May 19, 2010 at 10:27 am
Lois 

All system’s now and then run into difficulty just like your car. It is less then 65 cents a day for you member ship. Were the mass of information avalable to us is priceless,way beyond the cost, You cant pay for this kind of information avalable here.
Are family spent over 10,000.oo in the past for the information avalable here. and it was only to the 1700s Were I have bin able to trace my family back to 500s So 65 cents a day to receive the information that is needed. I am not one to complain if I cant use the sight for a day. Hugs familys

May 19, 2010 at 10:27 am
Carolyn Rudolph 

I think some of you need to take a deep breath and chill out, I buy a yearly subscription every year and have worked on my family history for over 30 years. Things break down, cars, bodies, appliances and even websites. We all need repaired from time to time. I love ancestry.

May 19, 2010 at 10:28 am
Veronica Milsted 

Well we expect that Eric is working today cos if he is off work he will not be on-line building his tree – he will not be able to find it – until he works out what to do to bring the info back.

May 19, 2010 at 10:28 am
Jeanie 

Gail (No. 7 above) is delightful.
The note about checking the blog was very helpful. I think I’ll check this site more often.

May 19, 2010 at 10:28 am
Donna 

seems like you’re down a lot & very SLOW since you’ve had the prime time shows; those of us that have been doing this for years are frustrated!

May 19, 2010 at 10:28 am
Eric Damer 

To the[FEW] people that are all “happy” about this I wonder if they have tons of free time. Most of have to work too much, can’t get online at work-too busy or “not allowed”. When we get the RARE time off at home we look forward to getting finally getting more of this done, besides other things, so it IS a big bummer. We all can’t have cushy, happy-go-lucky lives, sorry.

May 19, 2010 at 10:29 am
Chad 

I haven’t bought Family Tree Maker yet because I didn’t really see a need for it. However, this makes me wonder if maybe I should purchase it. If the unthinkable happened and Ancestry.com lost my data, I presume that I would have it all locally with FTM, is that correct?

May 19, 2010 at 10:30 am
John H 

Thought you would be interested in what the financial community is being told about how ACOM is doing Note the subscriber based is up 26% and decreased churn — which means less of us are not renewing.

Ancestry.com Inc. Reports Strong 2010 First Quarter

— Ancestry.com Subscriber Growth of 26% Year-Over-Year — — Total Revenue Up 21% Year-Over-Year — — Raises FY 2010 Outlook —

PROVO, Utah, April 29, 2010 (GLOBE NEWSWIRE) — Ancestry.com Inc. (Nasdaq:ACOM), the world’s largest online family history resource, today reported financial results for the quarter ended March 31, 2010.

“We are off to an excellent start to 2010, giving us visibility to growth rates that should exceed our prior expectations for the year,” said Tim Sullivan, Chief Executive Officer of Ancestry.com. “The core Ancestry.com business displayed good momentum, with strong subscriber addition trends throughout the quarter, which were further lifted at quarter’s end by the successful NBC family history series Who Do You Think You Are?. Importantly, the quality of our subscriber base appears to be solid, evidenced by our second sequential quarter of decreased monthly churn and encouraging trends in engagement. As we continue to build the business in 2010, we are focusing on activities designed to enhance the subscriber’s experience, including enhancement of our content collection, site functionality and user tools.”

May 19, 2010 at 10:30 am
Brad 

I trust that a refund, or at least a hold will be placed on charges to our accounts for the day(s) we cannot access it?

May 19, 2010 at 10:31 am
Dorothy Laker 

it is now 17.30pm UK time…..Still no access….

Um…………….

May 19, 2010 at 10:31 am
Don Heflin 

One thing, for sure, Eric won’t be doing any research, today. I have been doing Heflin Hunting for 34+ years and depend, almost entirely, on Ancestry.com and now what do I do?
There are way too many things that need correcting, it can’t be done in one day, Eric.

May 19, 2010 at 10:31 am
Walter 

I amamazed at the intolerance of some people. Most aspects of Ancestry are working fine – the only aspect not operating for me was to update my Family Tree. This is a first class site and should be appreciated. Nitpickers do something else.

May 19, 2010 at 10:32 am
Ruth Smith 

does anyone know how to look up ancestors in Russia

May 19, 2010 at 10:32 am
June 

Hey guys I just want the site to get up and running so I can carry on with my research into the family, Ive found a couple of black sheep and want to know if there are any more out there.

May 19, 2010 at 10:32 am
Rita 

Excuse me but what is your definition of soon!! I’m afraid it isn’t the same as the Oxford Dictionary, shortly,in the near future(it’s been all day or before long.
Are we all going to have a refund????

May 19, 2010 at 10:33 am
David C Snell 

While you’re in there fixin things, could you please synchronize the interface and compatability of FTM 2010 and Ancestry?

May 19, 2010 at 10:33 am
Sandie Frick 

Not again!! First I am hopelessly addicted to this. It is a big worry when suddenly my info is not available. I have paid approx $200 to be on this site plus extra for the Family Tree Maker & Reference Library. So I think it only fair that I am credited for the time this is “down”. Fat chance!!! Unplanned maintance,,,I don’t think so. For you guys to get all this info together, seems like the “maintance” of this sight would be more professional.

May 19, 2010 at 10:33 am
Carolyn Getting 

Dear folks,

These things happen, especially with people entering all the time and all the linking.

I do my church website as a paid employee. Last week the server updated or changed something and suddenly forms that have worked for years didn’t. I spent the good part of three days it getting it resolved.

My husband worked in computers for the good part of 60 years before his death and I have three at my house I maintain and setup with new software and from time to time, I have some grueling time spent getting things back on track. Life is not perfect because we are not perfect. I think ancestry.com does a great job. I joined in the beginning before they had much on here at all and I’ve seen it grow. Keep up the good work.

Carolyn

May 19, 2010 at 10:33 am
Melinda 

Although I’m disappointed, because I do have something new to add to my tree, it’s not like the world will end if I don’t get it in today. I worked several years for a Fortune 500 company and servers go down…there are several things that could require unplanned maintenance. I LOVE THIS WEBSITE. I’ll check back in a few hours.

May 19, 2010 at 10:33 am
Jerry 

I think for the inconvienience those of us who responded should get the lastest 2010 FTM. Hey, sounds good to me. I was on a roll last night when it finally slowed to a crawl and stopped. I am trying to meet a deadline for a reunion set for Memorial weekend and only have 3 days left to work on it.

May 19, 2010 at 10:34 am
Judy 

I too understand that things sometimes go haywire unexpectedly, but, I also agree that when a person pays for a site and only has limited time to work on their family trees . . .Get it fixed, get’er done!

May 19, 2010 at 10:34 am
Galeborough 

Has anybody died because of this? No. Prioritise people.

May 19, 2010 at 10:34 am
Cynthia Jenkins 

I agree with so many of you. Stuff happens and we just have to go with the flow. I have other things to do, so I’m not complaining.

May 19, 2010 at 10:34 am
June 

Ruth,

If you ever find out how to look up the Russian ancestry let me know, my grandparents were russian and got out during the revolution, you have to look up The Pales. But not everyone had birth certificates

regards

June

May 19, 2010 at 10:35 am
Diana Mellor 

Not happy – “unscheduled maintenance” – ha! And all of these “superior” people who say “get a life” etc – well, perhaps this IS my life! For which I have paid quite a substantial subscription.

May 19, 2010 at 10:35 am
Cyndi Hartman 

After seeing the nasty comments from people, I just wanted to say thank you. I spent years before this site searching through records by hand and snail mail. Sure it is inconvenient, but I would rather it be down for maintenance one day, than take me three times longer for each search I do.

May 19, 2010 at 10:35 am
Donna 

WOW guys, I sure hope your serving cheese with all that wine……lol.

May 19, 2010 at 10:35 am
Melinda 

I am on a schedule to complete research for a book. This has really taken a toll on me. I do hope we are compensated for our loss of research time. We DO PAY for 24 hour a day service. We can plan in advance for scheduled maintenance. Even that should be compensated for.

May 19, 2010 at 10:35 am
Carolyn Bozeman 

For what you charge it should be working better than it does. A lot of problems with ancestry 2010 can’t even use it.

May 19, 2010 at 10:35 am
DONNA 

HELP THE ECONOMY!!! HIRE NEW PEOPLE! BUY NEW EQUIPMENT! I AM 600 DOLLARS INTO THIS.

May 19, 2010 at 10:35 am
herdnerfer 

Guess i will goto Myheritage.com instead, never seem to have site down in the middle of the day, and it is basic service free, and only 5 bucks a month for premium…

May 19, 2010 at 10:35 am
Jo 

Guess I’ll go take photos for Find-A-Grave while you do your maintenance. :)

May 19, 2010 at 10:36 am
Debbie Hill Miller 

I think you are doing a great job everything has its ups and downs…….I get on every day and add at least one thing new, so Thank you very much for Ancestry….wouldnt know what to do without it!
Debbie

May 19, 2010 at 10:36 am
carolgetty@ymail.com 

I agree that down time has begun to be a regular problem. However, ancestry is a wonderful source and has brought me in contact with ancestors I didn’t know existed. I think we should give them a break and trust that this will be fixed and we all can continue on SOON without further delays. Yes, all maintenance SHOULD BE DONE AT LATE NIGHT.

May 19, 2010 at 10:37 am
krissay 

so you take a crack head’s crack from him.. of course he’s gona get crazy & have withdraws.. so what do you think you do to me when you take ancestry away from me.. so what now i actually HAVE to find something else to do!? ahhh.. so frusterated with all these errors, check back soon, we apologize crap.. i’m a yearly paying customer for years.. not happy!! :(

May 19, 2010 at 10:37 am
Lorraine Silva 

It’s very dicouraging when the annual fees increase and you get less service and more junk on the site. Last year at this time if a family member or a new subscriber called me for help, I could close my eyes and walk them thru the site without a problem. Now even with my eyes wide open I can’t figure out what is going on. What I do see a lot of is a bunch of junk pop-up advertisement. I’m still realing from the “vagianl cream” advertisement and having to explain that one to a 7 year old. Come on guys! Customer service hours should be extended, we should be able to turn off the adversitizing and get reliable service. Last I checked you only needed 5 people for a class actions suit. And please don’t tell me it’s safe, because I’m able to see the contents of other trees that I know are marked private and I do not normally have access to those trees. When your service goes down, that’s when we start get duplicate entries too! And then if we delete one, they both go.
I’m not happy at all. I have been with you guys several years have over 5 trees with any where from 2,000 to 9,800 people with up to 90% sourced, or with media attached.
It would be nice to compensate us an upgrade for month. Then we wouldn’t complain and who knows, you may get a lot of upgrade paid subscriptions out of it.

May 19, 2010 at 10:37 am
Cristine Buntin 

Considering that Ancestry.com has a monopoly on research sites, we have no other choice but to wait for them to fix the problem. However, this has happened to me twice in the last two weeks, as it obviously has with others. I believe we should get a credit on our accounts for every time we cannot view our trees. It’s only fair. Ancestry provides a product that we pay for, it’s not exactly cheap. For each time that we are unable to access our trees, it’s wasted money on our part. The least that they can do is extend our subscriptions for how ever long they are down.

May 19, 2010 at 10:38 am
Kevin H 

So for those who want me to “chill” and those who refer to things needing repair – just one question – are you highly motivated to pay that car note if your car is completely inoperable? If the city stopped supplying your water or the electric company has an outage do you say to yourselves – “everything breaks down”? Do you expect the electric company to do something for you when they say the outage was “unplanned” but not emergency in nature? What about if your car started having “unplanned outages”, I’m not talking about a vehicle that breaks down because of your inattention to the maintenance schedule – I’m talking about the car companies publishing “unplanned outages” – telling you that the car would routinely stop working – but they wouldn’t be able to tell you when, why or how it would stop? Mass hysteria set in when Toyota’s brakes started suddenly “not working” and in some cases there wasn’t even a brake issue. I think when I pay for a service – I have a right to reasonable expectations – and I’ve been a member for a little over 10 years – and this isn’t the first outage – and isn’t the second – and this isn’t the first unplanned outage either. I’ve been doing genealogy as a hobby for about 25 years and since this is the only game in town with the sheer volume of records – this is about it for me – I don’t have other choices. Vendors would have to have investors with very, very deep pockets to be able to compete with Ancestry.com – that’s not to say that I’m willing to give them a “pass” by any stretch. I’m sorry folks – I’m held accountable for my job as a consultant – I expect to be able to hold them accountable too. Planned outages are one thing – “unplanned” that’s irresponsible.

May 19, 2010 at 10:38 am
Sassy 

Chat room or chat box for your customers as they wait for repairs might would give the customers something to do when they cannot add to or search for data on their family or themselves, Your customers could chat and maybe while doing so actually chat with a family member they have in their tree or found on a search, You could work and customers may feel a little more comfortable with their subscriptions.

May 19, 2010 at 10:38 am
Jim 

This site has been around for years. I noticed the free part has been very limited, you can’t get any information at all now. So I’m trying the two weeks free. I noticed that the paid membership part is also more limited then it was about 3 years ago. If you are looking for information on other member trees, good luck, ancestry has made it very hard to transfer new people into your tree. I have also noticed when looking over documents and what has been offered for you to add, there are many mistakes, so be careful and check them. I agree this site should be made more free or the membership price lowered. I know as of today that I will not continue after the two weeks. Oh, one more thing. After joining I noticed that my hints was cut in half, this might be one of the bugs they are working on. LOL. Happy Hunting !

May 19, 2010 at 10:38 am
Karen Lambert 

Ancestry.com is one of the best tools to use when searching for genealogy information and history. This temporary problem is nothing. A little patience will bring you peace. Find other things to do (or is tech your only use in life?) No wonder most of society has become big brains with obese bodies that will die before they’re 60. These people with negative responses have probably never worked a government job where this occurs more frequently. Our ancestors would be disappointed in our progress with humanity. Thank you Ancestry.com for your services.

May 19, 2010 at 10:38 am
hilary wood 

perhaps i could have a refund on the time-limited pay-per vies vredits i had bought just before the trees went down ?

May 19, 2010 at 10:38 am
Brenda 

Bush is to blame! No, maybe it’s Obama! Wait a minute, I know… it’s the oil gusher in the Gulf of Mexico. Dang, it’s killed my Ancestry!

May 19, 2010 at 10:38 am
Tony Freeman 

9.09 am
Just as well as the sun is shining here in Italy … time for another bottle of Prosecco …. salute to all my friends on Ancestry )

I think I will have another bottle … seems to be taking its time to get sorted out ! !

May 19, 2010 at 10:38 am
Paul Cerisano 

This is the second day that I cannot use the public family trees. This is actually the only part of Ancestory.com that is of any value. All the other stuff is available for free on the internet.

So, it seems appropriate that we be given credit for the down time,

And the reasons should be stated for the downtime.

It’s like me saying, I’m having an unplanned cancellation of your services.

Paul

May 19, 2010 at 10:39 am
Peggy 

This is not the end of the world but when you are paying for something and it is continually going down (over the last two weeks) it is frustrating you feel like you are paying for nothing.

May 19, 2010 at 10:39 am
Ava Flacke 

Curious if you’re related to Shoupe’s in my tree? I know they spell the last name various ways, and without the “e’ on the end is one of the ways. Grandpa was Everett Shoupe of KY, @ 1900. Thx.

May 19, 2010 at 10:39 am
Kim 

people should just be happy to have a site like this to do their research on in one convenient place. Like someone said earlier – the oil spill in the Gulf is a problem – not being able to use your tree is not!

May 19, 2010 at 10:40 am
Barbara T 

Having had experience as a programmer, and a comuter operator; I can understand that things do happen. However by being so vague in your explanation of the down time, it worries everyone into thinking; there is more to it, than what you are telling us. I just deleted the file on my computer and was ready to download my on line file, when you went down. Now I get to twiddle my thumbs. Ha! Ha! just kidding. Will be waiting for the return on your system.

May 19, 2010 at 10:40 am
hilary wood 

thank you tony freeman for the best suggestion so far !

your very good health !

May 19, 2010 at 10:40 am
Bob K. 

Life happens sometimes. Unplanned maintenance is part of life. I didn’t plan for bronchitis this week, but I got it. It wasn’t like I wasn’t taking care of myself. That said, however, as a LONG TIME customer with an annual subscription, I would agree with others that some sort of compensation needs to be made to your subscribers for this unplanned inconvenience, despite what the TOS says. You have a potential PR nightmare here due to the angry culture we find ourselves in these days and opening up the flood gates for new subscribers was something that should have indeed been planned for in a much more proactive manner.

May 19, 2010 at 10:40 am
Jack and Susan 

We really were looking forward to working on our trees today. We have an upcoming family reunion and wanted to have some complete and organized information to present to others in the family. Last time that you were completely down for several hours, we had made a special trip to a genealogy library in another town. Once we got there, we couldn’t access any of our Ancestry.com information to see what we did and didn’t have or to compare with the information at the library–a wasted trip! This does not include the frustration we experience with the partial inabilities to access specific information that occurs on a much more frequent basis.
For the customers you presently have (if you wish to keep them), it would be nice to have some compensation (subscription extension, etc.) for the down time. We also really do get irritated when we see the commercials aimed at bringing in more customers when you are having difficulty serving the ones you have.
While it is good to know that our information is safe, we would like to be able to view and work with it. Hope that the necessary maintenance is completed soon!

May 19, 2010 at 10:40 am
Jeff Ford 

@79 Jeff Meyer, you need to get a grip. Do you really expect Ancestry to hold your hand and warn you when YOUR trial membership is over?

May 19, 2010 at 10:40 am
Roberta 

I’m sorry that you had some sort of a problem with your site, and I appreciate that you need some time to fix it. However, All of us have paid a fee for the use of this site today, and we are not getting what we paid for. I hope to hear that everything is up and running very soon. I am also hoping that your company will respect us, your customers, enough to acknowledge our loss and announce a credit to all of us, for our loss of today’s use of the site. After all, if we were one day short in paying our fees to you, we couldn’t claim technical difficulties and continue to have access would we?

May 19, 2010 at 10:40 am
Gene 

Having worked in IT for the last 15 years, I’ve been on both sides of this fence.

I find most of the comments from ‘low-tech’ users to be typical blather.

I have no comments about the security of the files…I just hope you’re not using a 3rd party company for your backups.

Last comments:

1. It’s obvious you don’t have fail-safe backups of your servers – SHAME ON YOU!

2. It’s also obvious that your response to customers is very poor. Be definitive and give people real reasons for your failure and give them a better sense of when you will be back up!

Thanks!

Gene

May 19, 2010 at 10:41 am
Karen 

I only have today on this site then my subscription will run out. I am very frustrated that I can’t finish what I started. Ancestry has been a good site but this is not making me want to renew my subription in a few months when I am settled.

May 19, 2010 at 10:41 am
jane berrisford 

I am on my last day of a 14 day free trial – do I get an extra day as compensation?

May 19, 2010 at 10:41 am
Bob 

Let’s see … Deluxe plan – $30.00 per month. Avg daily cost $1.00. Avg hourly cost $.04. Site down for 6 hours +/- … we should all demand our quarter back. Much more time and cost efficient to drive to public archives repository at state capital and pay quarter for every copy we need made.

What’s worse – your tree being offline for half a day or a tech clitch in the stock market which causes the Dow to drop 1000 points in ten minutes with billlions of dollars in limbo.

Crashes happen – giv’em a break … they’re working on it.

May 19, 2010 at 10:41 am
Karis 

Proof that the family trees are a vital part of ancestry.com. The family tree portion of this site has been belittled too much lately. There has been a lot of focus on the use of professionals, however, professionals didn’t find my family for 175 years. The old professional structures operate at a snail’s pace whereas;

ancestry.com operates in real time…except…for today…of course!

The family trees are vital to the success of both the service and the show.

The general family tree search was in need of some serious updating. I am very OPTIMISTIC that this is what is taking place. My most important family member with my tree has not been added to the general family tree search for over two months. Many of the family trees listed are shown with only one or two sources where I know they currently have many more. I am really hoping that at the end of the day this down time will have been worth it!

May 19, 2010 at 10:41 am
Cathy Palmer 

I understand things happen that are unplanned. However I have limited time because I have to use computers in the library, before work or in some cases, after. It would be a nice gesture if all of us
got a free day, since this was unplanned.

May 19, 2010 at 10:41 am
zsparks 

Fellow Ancestry addicts: If you find yourself complaining about a few hours down and the quality of what you are paying for, I have to note that you are showing your greenhorn. What the site offers us has exploded in the last two years. It is a bargain. If you had done ancestry research back in the pre-digital days, you’d be giving yourself a giggle.

I think we also have to examine our behavior, and take the day to wonder, did other members of the tree exhibit addictive behaviors? How many times have you seen “Insane” check-marked on the census?

Visit RootsWeb, which is a whole different eye-opener.

Your favorite 15th cousin twice removed,
Z

May 19, 2010 at 10:41 am
jennifer johnson 

What a bunch of complainers you are. Ancestry.co.uk is used by English and Australians alike, so there is no quiet time to do maintenance work. Computer software breaks down now and then, so just suck it up. It’s not as though it happens often people. I have been a member for several years and this is the first time I have had no access to my tree. I would like to thank Ancestry for bringing my ancestors into my front room and my fingertips. Also, whenever I have had a question my email has been answered within a couple of hours if not before with the answer I was seeking. Well done Ancestry, and for the people who used your application, they will not find anything even close to what you offer for the price you charge. I am very happy with you.

May 19, 2010 at 10:42 am
Jesica 

This seems to be a weekly event. It is extremely frustrating. We pay for a service, but it does not work. I am to the point I do not think I will be renewing my subscription.

May 19, 2010 at 10:42 am
Alan 

After a couple of hours not being able to connect I phoned Ancestry (UK). I was told this was routine maintenance which was carried out every Wednesday and the site would be back within a couple of hours. Why lie to your customers. Tell us the truth or admit you haven’t got a clue what’s happening.

May 19, 2010 at 10:43 am
Tony Freeman 

Comment 117:
“I agree that down time has begun to be a regular problem. However, ancestry is a wonderful source and has brought me in contact with ancestors I didn’t know existed. I think we should give them a break and trust that this will be fixed and we all can continue on SOON without further delays. Yes, all maintenance SHOULD BE DONE AT LATE NIGHT”.

As the site is used all over the world it is impossible to do it “late night” … I am in Italy, some 6 hours ahead of East Coast USA

May 19, 2010 at 10:43 am
catherine 

you can’t even work on your “Family Tree Maker” while this is going on, so this is a double loss. Not only that, there is no way to transfer from Ancestry BACk onto “Family Tree Maker” – you have to do the work twice to save info into both- a rip-off of time.

May 19, 2010 at 10:43 am
zulutsotsi 

Even the best cars break down and need maintenance.

I am sure they are doing their best to resolve the problems. Your ancestor won’t disappear if you are unable to do research today – relax.

The fact that it is unplanned means exactly that so stop whining.

May 19, 2010 at 10:44 am
Jo Carol 

Hope it’s back soon, but at least today my eyes won’t get all buggy from staring at the screen.
For those who say maintence should be done in the middle of the night, some of us are on different time zones then you are, your middle of the night is prime time for us.
Hope it’s up and running soon

May 19, 2010 at 10:45 am
Kenyon 

I totally agree. Subscribers need to be compensated every time the werbsite is unavailable for “unscheduled maintenace” or whatever.

May 19, 2010 at 10:46 am
Scarlett 

Folks, we are ALL frustrated. I am spending 90.00 today on a hotel room while in Salt Lake to do research that I can’t do today…but at the end of the day #31 is right- the oil spill in the US is a distaster, Ancestry.com being fixed is JUST a bummer!!!!!! Technology has it’s flaws, deal with it, take a deep breath, your tree is safe, kill a few hrs today doing something for your research that does not involve finding a census record- call a relative, make a to-do list for tomorrow and keep checking the site for when it’s up and running! Peace all!!!!

May 19, 2010 at 10:46 am
June 

I agree it should nt happen, I am off work sick, have been for 7 months now, and this has become my life line and I miss not being able to get onto the tree site.

May 19, 2010 at 10:47 am
Jeff Meyer 

@137 Jeff No, but it would be nice to not perform system maintenance during Prime Time while agressively pursuing new accounts and users.

May 19, 2010 at 10:47 am
hazel marshall 

I have been on this site for some time and I ran my own business for over 30 years. I accept that all systems require up-keeping and maintainance. This is usually done at a prearranged time and day. Recently so much has been added to the site.. too much I fear. These additions need to be allowed to settle down and the inevitable glitches ironed out before more is added again. I certainly just about get the hang of a system and bang something new is introduced. Yes it is probable better but it puts a strain on the site and us members. Try doing things a little slower and getting it right. We will have to wait and see if this maintenance does the trick. I do think the site is very good and worth the money paid to use it.Just one unannounced down time is not that bad but please try to leave the site as is for a time after this. I think everyone can manage without the site for a day even an addict like me who uses it for more than 4 hours daily.

May 19, 2010 at 10:48 am
Olivia Bryant 

Hey everyone. Why not take this time to check out familysearch.org and their new records? It is free and they have so many new record collections. I have obtained copies of marriage certificates from family in Arkansas. I now am in possession of copies of the certificates for two sets of great grandparents and also grand parents. Really cool stuff and again it is free!It is a pilot program and it covers all the U.S. as well as other countries. I have also found the births of German ancestors.Check it out!

May 19, 2010 at 10:49 am
Ann Flinspach Lewis 

I have to admit to being very frustrated by the service of ancestry.com. I have been paying for the “ultimate” or Worldwide access. I try not to expect too much from ancestry.com, but it does seem that there are increasing problems which appear “unexpectedly” with things sold as completed projects. The annual updates to Family Treemaker always have problems and never merge with the ancestry info as promised. I will continue using your site, simply because of having spent so much time entering my family history on it. But I keep thinking about the old adage – “a fish starts to stink from the head down.” We are just the tail.

May 19, 2010 at 10:49 am
William A. Staggs 

I have used Ancestry from the beginning, but is now almost unusable. They need to stop advertising & get More servers!!!!

May 19, 2010 at 10:50 am
John Ricci 

Now the employees of Ancestry.com know how very important their site is to us. Before this site I had to drive 20 miles to various libraries and wait in line for a micro machine and film to spend endless hours searching for ancestors. Now I do it at a push of a button from my own home. The difference is amazing and I am willing to put up with some delays while they are working on their problem. Maybe some people don’t realize what it was like before Ancestry.com.

May 19, 2010 at 10:50 am
Carol 

Disappointing to say the least. Compensation would show your dedication to the site. The upside is that your quality Customer Service is there after 10am.

May 19, 2010 at 10:50 am
Claudia 

I always hate it when the site is down, but I clearly do understand.
The disappointment is for everyone but at the same time Ancestry does a great job.

The more we need to search the more they will have to adjust to make room, correct links, etc etc etc.

It all takes time.

but can you hurry it up ..hahhahha..

May 19, 2010 at 10:50 am
Carol 

The website down again is disappointing to say the least. Compensation would show your dedication to the site. The upside is that your quality Customer Service is there after 10am.

May 19, 2010 at 10:50 am
Robert Jones 

Just stopped by to check out the problem with Ancestry. I have been a member for many years. Seems like a lot of angry people venting because they cannot have immediate access to their work. Give it a rest. Ancestry does a great job. Do something else and come back tomorrow for Pete’s sake.

May 19, 2010 at 10:51 am
akathymcl 

Thanks for the prominent post that YOU are having promlems (aka unscheduled maintenance). So many sites simply leave me wondering if I am the one with the computer problem/glitch & I waste time trying to figure out what’s wrong with my computer or net connection,

May 19, 2010 at 10:51 am
Peter Norton 

Computers go wrong all the time. I went to work this morning and our computers were down for 6hrs so couldn’t do anything there. I’ve come home and thought I’d work on the tree but hey ho, I’ll have to do something else. Frustrating, but not the end of the world.

May 19, 2010 at 10:51 am
Catherine Pearse 

Is it likely to be back today at all? Only have certain days to be on the sight and it has been down for the best part of the day.

May 19, 2010 at 10:51 am
Shana 

This is the last of my straws. The end of my subscription is coming next month. I am tired of the speed on the site. The traffic that is screwing up my trees I have been working on since 1999 on the Ancestry site. Yes I have been paying for the services for over 10 years. As before, the duplicates will all show up again and I will have to spend several days figuring it all out.
It is time to pay attention to what your members are saying. Maybe you should upgrade the system before you blanket the world with your commercials of how easy it is to see who you are related to!It would be really nice to turn off the leaves. I have trees with prime source docs that are done. Then one day they light up with the leaves. And every single one has to be looked at and told to ignore.
$1 a day for service is starting to hurt my budget. This is the next thing on the list to let go.
Shana in Southern California

May 19, 2010 at 10:52 am
chris jud 

Wow. This is crazy… the site is great is not the end of the world. they are working to make it better. Time to exercise and do other productive things while they fix things.

May 19, 2010 at 10:53 am
framwell 

I think what is getting (some) people annoyed is not the fact that sites crash from time to time but a pervasive sense that management doesn’t have much of a clue.

I’ve been a member of this site now for a year and the marketing is clearly getting ahead of the basic competence at programming and data management.

Today I called once the lines opened at 10 am EST US and from what I was told it sounded like people had been totally unaware overnight that the family trees were unavailable. You’re running a worldwide set of sites, folks, with *how* many subscribers? You may not need customer support 24/7 but someone ought to be monitoring the servers and incoming messages and bug reports.

As an added bonus, and entirely independent of the buggy family tree module, although I want to keep records of my dialogues on the site I was told I can’t export my “sent” messages, other than by printing screen captures which are garbled especially where the message spans pages. There is no print function, or even a way to review messages in “printer-friendly” mode from which you could activate your browser. For incoming messages I have the notifications that ancestry sends that quote the messages, but for outgoing messages there is nothing.

This is not brain surgery, people. This is stuff that message board freeware on obscure gaming sites with 50 subscribers has handled satisfactorily for 20 years.

At least I do back up my trees regularly so I am not at risk of losing more than a few days work.
And it is considerable work. I’ve got a main tree with a couple thousand heavily documented profiles and a few thousand more on private auxiliary trees, but the hassles of dealing with your site and unresponsive customer service have me looking into alternatives.

May 19, 2010 at 10:53 am
June 

Hay Guys,

I am getting fed up with this, come on pull your finger out and get it sorted. It should not take this long to sort out maintenance.

May 19, 2010 at 10:53 am
Matthew Siegmann 

I find this no problem. The fact that I have to pay for this service is not a problem either. I spend far less for the full package Ancestory.com has to offer than my grandmother did when she did a lot of her geneology research in the 1980′s and 1990′s. Back before there was any sort of online geneology sight, my grandmother told me she spent about $1,000 to $2,000 driving cross country, paying for copies of public records to be mailed to her, and joining some geneology societies. I’m sorry if you feel cheated out of one day, but look at it this way, in the old days public records were only accessable five days a week or less if there was a holiday. If you needed access to something that only a genological society had, they often times are only open on average three days a week. Sorry some of you feel cheated by a service that costs less and provides more info almost 24/7, as apposed to the old days. Perhaps you would rather go back to the old way of geneology research?

May 19, 2010 at 10:53 am
TamaraMyers52 

Yes, this is fustrating. I agree, that all subscribers should be compensated. Ancestry, usually experences issues, during the middle of night, and that is when it seems like most of you want the maintenance to happen. I’ve been a member for a number of years now, I have used other sites and actuall still use some of them. I do not mind that I have to wait to get to my trees, that I have, so that the folks at ancestry can fix, whatever it is that is broken. This is still the best site out there, for the price we all chose volentarily to pay. We didn’t ask them, before we signed up, if we could have discounts, and it isn’t in the contract. Myheritage.com might be up all the time, but their information isn’t there, for people who have worked on their family tree for 20+ years. And it doesn’t have the community that ancestry has. I have spoke to cousins on three continents and regularly help people find their missing relatives. Please be patient folks. When you have something, that messes up your day, don’t you want people to be supportive, not condemning? Just asking.

May 19, 2010 at 10:53 am
A Phillips 

Databases crash, welcome to the world of information systems!

The more users, the more files get manipulated, the more work it takes to manage it all – and more problems occur, software and hardware.

I’m sure the IT dept at Ancestry is likely pulling their hair out.

Happily, this isn’t the system that manages your bank account, or prescription drugs or something that threatens your well being.

Heck, the rest of the internet works!

May 19, 2010 at 10:53 am
Bob 

Maybe now would be a good time to call or visit that elderly family member. Next month may be too late. Record the conversation and upload it later when the system is back online – do something for future family researchers.

May 19, 2010 at 10:53 am
cindi 

I have been on this website daily for over three months now without a hiccup. Although I was REALLY wanting to look at some new info today, I have no complaints. Other systems have unexpected problems, it is part of the instant gratification that we all expect now.

May 19, 2010 at 10:53 am
DNewGA 

It is obvious to me that a lot of the ones complaining have no idea how web-based applications are built or work. You will have times where there is an iisue with the hardware hosting an application. 99.9% of the time, an outage like this is not from the code, but rather a piece of hardware that has finally bitten the bullet.
It’s not the end of the world, and its not really that big of a deal. The dead people that you are researching will still be dead tomorrow.

To Gene – Do you really work in IT? Because your comments on backups has no relevance to the issue. Seems to me you don’t really understand outages. This is a Sev 2 at best.

May 19, 2010 at 10:53 am
Heather 

Does everyone know you can still get access to censuses and birth records etc etc.. In case that helps with anyone’s anxieties a little..

May 19, 2010 at 10:54 am
Lynne 

Its the last day before my sub expires and I was hoping to do some work on my tree, as I dont know if it will be back up this evening do I get the day lost back and a day added???

May 19, 2010 at 10:54 am
Nico 

I agree with those who say that we should be compensated for this. It’s understandable that this sort of this happens, but it is not reasonable to charge people for this time.

May 19, 2010 at 10:55 am
Jean Bawcutt 

Prior warning that the Ancestry site was going to be unavailable would have been good – I had a friend round today to do some Ancestry research together only to find the site unavailable and a wasted day for us – not best pleased as you can imagine.

It’s a shame as I think the Ancestry site is great but not happy about today’s events.

May 19, 2010 at 10:55 am
BARRY R CHAPMAN 

Having been on your site for almost six years, I, for one think you have an absolutely incredible site. I’ve been to most of the other sites and they can’t even begin to compare to this one, in terms of ease of use and data bases! In the world of computers, stuff happens people! Get over it!

May 19, 2010 at 10:56 am
Mary 

A little hint, purchase a Family Tree Maker 2010 software program. A program developed by ancestry for your desktop. You can download your ancestry tree directly to it and it does not remove it from ancestry. (Read directions) Do not delete your tree from ancestry, your just moving a copy of it. When ancestry is down you can work on your tree, clean it up merge duplicates make or publish forms such as pedigrees, family tree charts, add or delete family members. When you’ve cleaned it up you can even upload your tree back to Ancestry. When Ancestry is up you can work directly from your destop sign in and access tree information from there. This way you always have a copy of your tree if you are afraid of losing it. I back it up to a disc. I’ve had FTM since 1998. Purchased every new version that came out it works with Ancestry.

May 19, 2010 at 10:57 am
Jean 

I understand if this was unexpected, but please place this announcement on your home page so that those wishing to use the websites services are not frustrated with the lack of information coming their way or the hard work that they have done on their family trees. Will those of us who paid the services be given the extended time that the server was down?

May 19, 2010 at 10:57 am
Bryan 

Amen Jim at 31.

May 19, 2010 at 10:57 am
Liz 

I am disappointed in the inconvenience as well as the rest of you. Might I suggest that you try joining in on the Ancestry.com World Archives Project and key in some information for them while you are waiting. I find it an intersting way to pass the time while I wait for my tree to become available.

May 19, 2010 at 10:58 am
Mark Connolly 

That’s a shame. I was just bragging to a co-worker about the site and she wanted to see my tree. I think you just lost a sale. :(

May 19, 2010 at 10:58 am
Caroline 

Get a life people, before there was such a thing as ancestry.com, we didn’t know diddly about our ancestors. Cut these people some slack, go outside for a walk, see some friends, take some down time from the internet. I for one am grateful that there are those who know more than I about such things and the programs that drive them…. cause I can promise you, I couldn’t get the bugs out at all if I worked there. Be patient for heaven sakes.

May 19, 2010 at 10:58 am
Ken Draper 

Your promise of service resumption is nebulous at best. This is too large an enterprise to experience service delays of this magnitude.

Perhaps you should consult with some of the more successful website operators!

May 19, 2010 at 10:59 am
Camchic 

The subscription you pay for is for access to the records, not for your family tree.
Family tree access comes at no charge, and so they are not required to refund anything. You still have the access that you are paying for.

May 19, 2010 at 10:59 am
Rach 

Was up until the wee hours of the morning tracing a lead into the James family and couldn’t wait to find out more this morning…great, now I have no excuse not to go to the gym. When did this “crash” occur? I really hope all my new reasearch isn’t erased in the process!

May 19, 2010 at 10:59 am
Claire 

Well this is the first time ive ever experienced any problems with the site, yes its disappointing but i seriously hope that there are other things that we can all get on with i really dont think its worth getting angry or annoyed about…….. i think its really good that they’ve put a post explaining that it wont be working, they could’ve just left it and said nothing…….. thankyou, i’ll try again tomorrow

May 19, 2010 at 11:00 am
Christy Nelson Marsh 

I agree with Jim (comment 31). If you were doing this the old fashioned way it would take weeks and weeks to gather the information you can get in an hour on Ancestry.com.

May 19, 2010 at 11:00 am
pdinger44 

Yes, I have a life, and yes, I have a lot of other things to do. But I’m working under a publication deadline and I need to access one of my trees for information.

I think that what bothers me as much as not having access is the gobbledegook we get for excuses. At the price of the world membership, one expects a more professionally run site.

And something that is at the back of my mind, and maybe some of yours, too, is this: Is the data to our family trees really safe? If any of it has been lost, it will be a serious problem for many of us.

I have downloaded gedcom files for a few of my trees to my computer, but if and when the website is working again, I am going to download all of them, and do so on a regular basis.

May 19, 2010 at 11:00 am
Rick Hageman 

I just bought Family Tree Maker 2010 and registered…this is not a good way to start out. I won’t be a happy camper if I’ve lost my tree I started…also…I can’t even access the search results…just keeps flicking back and forth with a white screen. Anyone else having that issue, too?

May 19, 2010 at 11:01 am
Amy 

Does anyone understand the Royalty lines. I am distantly related and I dont understand the lines because they either married multiple times or had mistresses.. I could use some guidance in that area

May 19, 2010 at 11:01 am
Julie Shields 

I realise that as this is a world-wide site, maintenance is never going to convenient and this was ‘unplanned’, but I have to agree that it’s happening more and more. Also when you report a problem ie ‘wrong image’ as with so many of the St Giles Camberwell (London) census records nothing gets done. This site isn’t cheap and I feel as though we’re hostage to the fact that our trees have been built here. You need to be more customer pro-active. (Now been down at least 6 hours and counting)

May 19, 2010 at 11:01 am
Becky 

Normally, I’m more than happy with the service. That’s why I’ve been a member for so many years. I’m curious, though. This started with “due to heavy traffic, this tool has temporarily been removed”. Is the system overloaded due to increased traffic resulting from the recent TV programs? If so, is there some way to give preference to long time loyal paying customers?

May 19, 2010 at 11:01 am
Helen 

Of all the days for Ancestry to completely FAIL!

My Canadian cousins were here, (UK) today. Would have been nice to be able to access trees, photo’s etc that we are all paying for!?

May 19, 2010 at 11:01 am
Russ Young 

I have called their customer service number before when this happened. I had a month subscription, and wanted to know if they could rorate my sub. for an extra day. They told me they couldn’t give me a refund. I said I don’t want a refund just an extra day because I was paying for that day that I couldn’t use. They told me no, and I was very angry. Someone should bring up a class action suit against them for failure to deliver services paid for. It is the equivalent of stealing. Basically, they reduce your subscription time down a day shy of a month. Everyone one should flood them wiht calls and demand a refund or extra days, or threaten to not use the site anymore.

May 19, 2010 at 11:01 am
Amanda 

Oh my goodness, what a bunch of crybabies. Things happen, maintenance happens, whether it’s often or not at least this site provides us with volumes of information I would have never imagined I would be able to get my hands on. Be a little thankful instead of expecting Ancestry.com to evole around your schedule. You can still search without going directly to the tree.

May 19, 2010 at 11:02 am
Jan Hussey 

Thank you for keeping us posted!

May 19, 2010 at 11:02 am
denise dufour 

First the Drouin Collection and now this…what is going on? Too bad you don’t have the MYCanvas option in Canada to protect our years of research!!!!!!

May 19, 2010 at 11:03 am
Steven 

To Administrators,

I understand that things happen which are unforeseeable. I have read all of the posts which are on this blog. I love your site and I thank you for providing the service. I understand that our information is safe and that you will be back up when you are able. I share some concerns with some of the other people though. Since I have opted for the most expensive monthly option, I would like to know if I (we) will receive an additional day to our subscription?

Thanks

P.S. I would like to field some of the remarks, not that I am an expert or anything;

For post #32, (Chris Hesse), First, if you are going to put such emphesis into this site, back it up. You can try http://www.rootsweb.com or http://www.myheritage.com or one of the other sites. You can also puchase the TreeMaker (or one of the many others) which allows you to save it onto your computer.

For all angry posts, see post #31. This is not the end of the world and things happen. If you are so upset that the site is unaccessable, this just means that (like the rest of us) you are addicted and the site is really needed. Get a grip though and have a little patience. Maybe you would rather research like they did 30 years ago, which sometimes took years to do what is done in minutes here? This site is exceptional and you should be thankful.

For post #36, LOL, love it, and yes I am addicted.

May 19, 2010 at 11:03 am
Bemused 

What a lot of moaning about a breakdown. Things do go wrong from time to time, Murphy’s Law.
So those who suddenly don’t have access to their trees should maybe do the work on their PC’s and then upload a gedcom from time to time.
All the rest of Ancestry is still available, and I have been working away happily when ever I have had a bit of time to spare.
Stored locally, backed up regularly, and uploaded whenever there have been enough additions to make it worthwhile.
As Aleksander says, “Simples” :-)

May 19, 2010 at 11:03 am
Shirley 

Will we recieve a credit to our accounts for this loss of service? I Had today off and planned to use it for research on my tree.

May 19, 2010 at 11:04 am
R Clapper 

Everyone,

I share your pain, I live on this site when not working or sleeping. While this unscheduled down time for the family trees is inconvenient, consider how my grandfather and great grandfather had to conduct their research after they had exhausted the family bible and asking other family members.

Traveling many miles to trudge through cemeteries, page through church registers and records at the county/town/city clerks office and often not getting any useful information for their efforts. Or writing queries to said clerks and waiting many days for a reply. Think of the time and expense if you had to use that old process and compare that to the subscription fees.

An inconvenience… yes, something to have a fit over… no.

May 19, 2010 at 11:04 am
Susan 

dear Eric and the Ancestry Family,

I love your product, but your business model is flawed. If my local grocery store is unable to figure out how to open the doors in the morning, they do not expect me to slip my credit card under the door to allow them to charge me for what I would have spent should I have been allowed access to their product. The only other product that I find as unreliable as your is my cable company which finally had the common decency to credit me for days without service.

The way I see it, you have 4 options:
1. create a more stable user environment so that we don’t feel ripped off.
2. lower your annual subscription cost so we don’t feel ripped off.
3. credit users for the the time we are not able to use the product by adding time to the end of our subscription so we feel respected and not ripped off. OR
4. continue to piss us off and lose membership as word of unreliability ramps up among potential subscribers.

Just a thought.

May 19, 2010 at 11:04 am
Joan Willis 

Oh for crying out loud folk’s stop complaiming.. It is only for one day, or however long it takes to get the site up and running again. I for one am glad to have the service at all! Chill out everyone! If this is the only thing in your life you need to get a new one!

May 19, 2010 at 11:05 am
Arlene 

As a retired programmer – you didn’t do your testing – unplanned maintenance – come on

May 19, 2010 at 11:05 am
Patty 

I’m with Gail. Forced to do housework :( Or tidy up the office, or do laundry. Shoot! Well, hurry up and get back on line.

May 19, 2010 at 11:05 am
Beverly 

I have been searching on different things & each time a page comes up saying I cannot get to it. I agree with the person who said to just put across in big letters that the site is down. I was really planning on using it all day today as this is my free day but I will go to one of the other sites.
I also agree with one of the other persons that you should let us know when our subscription is up–you send out enough email for other things.
Also I see that these comments can be made up until June 2nd. I hope you are not going to be down that long!!!!

May 19, 2010 at 11:06 am
patricia boen 

another backup option that is FREE: PAF (personal ancestral file), and provides an additional source to search other genealogists’ information.

I’m leaving for Quebec in three days on a genealogy trip. Hope you have things up by then! I was planning on working on some records today :-(

May 19, 2010 at 11:07 am
Bemused 

Arlene – message 210 – Has the possibility that it might be a hardware failure crossed your mind?

May 19, 2010 at 11:08 am
Theo Repper 

That is a good point, do we as customers be granted an extra day on our subscriptions for the down time caused by the computer link issue? It would good customer service to do so.
Theo

May 19, 2010 at 11:08 am
HamburgerHelper 

#31 – Jim…I can agree to some point, but then I bought this service and we have the federal government overseeing that dilemma in the Gulf…looks like we lose on both of them! Perhaps our Fearless Leader will step in to make Ancestry. com right! lol

May 19, 2010 at 11:08 am
a lynch 

I really think people shouldn’t complain so much. Yes, it’s annoying and inconvenient, but it’s not like it was a deliberate act to rile everyone up! I have been using Ancestry for years, and the continual development has helped me find new information on my ancestors on a regular basis.

For anyone having a free trial, it really isn’t usually like this. I normally have no trouble. And once you get to know the site, and how to use it, it is incredibly powerful and becomes easier to use.

Regarding complaints about the timing and ‘why couldn’t this be done at night?’ – it’s always day for someone somewhere in the world, and so those wanting to search are just unlucky. Perhaps there are a lot of people actually sleeping through this!

May 19, 2010 at 11:08 am
Annie 

With all the bugs, Ancestry is still an astonishing bit of technology at work. I’m sure it’s possible the site was not quite prepared for the response it got to the program airing, but have to imagine that once the present problems are caught up with the site will be even better. At some point there will doubtless be more ‘growing pains’- just an inevitable process since technology is slightly less perfect than the humans who create it.

It really is fairly amazing, and beats the bejeesis out of trapsing through court houses with pen and paper in hand.

May 19, 2010 at 11:09 am
Mari 

The fact that people think that they are going to get a refund for today’s charges is laughable. If I had a refund for everytime I had an issue with Comcast, it would be nearly free. The fact of the matter is, crap happens with computers whether it is planned or unplanned. Your information will be there when it is done. I cannot believe people are so angry about this. Yes, it is an unconvenience, but it’s not like it’s the only genealogical resource available on the internet at this given moment. Use this time to find and utilize other resources. Wow, this is an angry group. I pay for it as well, but I refuse to be a bitter person over a temporary inconvenience.

May 19, 2010 at 11:09 am
Devin 

I just wish it a speedy resolution. I’m sure it’s just as big a headache for the person/persons fixing the problem, as it is for us who are encountering it.

May 19, 2010 at 11:09 am
DONNA D 

TONY..DRINK MORE PROSCECO FOR ME-MINE GOT DESTROYED IN THE VOLCANO CLOUD COMING HOME FROM THERE LAST MONTH. SEE ANCESTRY? THIS DELAY IS CAUSING US TO DRINK!

May 19, 2010 at 11:10 am
Janet 

Well this is upsetting, I am 2 months into this site and have done a great deal of work. I am not all that tech savvy, can anyone tell me how to save all my info on a memory stick for safekeeping.
Thanks Janet

May 19, 2010 at 11:10 am
Bill Synwoldt 

Very inconvenient. I expect no less than 99.9% application uptime up time on a 365 by 24 basis. That’s less than 45 minutes scheduled and unscheduled down time per month. Ancestry.com needs to spend less on advertising and more on building in necessary redundancy.

May 19, 2010 at 11:11 am
Alicia 

Good grief! I had no idea what I’d see when I opened the comments. I’ve been on ancestry.com for seven or eight years. I love the site.

So, what do you people do when your electricity is off for a day? Or cable tv is out? Are you those people that call and want a refund for 12 hours of cable tv time? And, of course, you don’t receive it. I’m paying the full monthly price because the yearly subscription is just too much at one time, so I’m probably paying MORE than most of you. I’ve also worked in IT and if you all have a crystal ball that will tell you when anything possibly could happen I wish you’d pass it on to the rest of us.

I’d also love to know if all of you who are moaning have your home computers backed up. Do you have all of your information pulled to either cd or an external hard drive? All your photographs? Scans? Documents? Do you run virus scans weekly? I’d hazard to guess that less than 25% of you have done your own REGULAR maintenance (and, yes, I have done mine).

As other people have posted…go take a walk. Smell the roses. After doing genealogy for almost 20 years I’m just glad to have one place to have all my information.

May 19, 2010 at 11:11 am
Ginger 

Eric it would be nice to have your notice time stamped and a notice sent to your members. This many comments on your IT causes me great concern and while your day for however long that will be. I will be looking at other options.

May 19, 2010 at 11:12 am
David Wise 

Being down on an eCommerce site this long is very unacceptable. Having been a Senior Architect for major airline hospitality website (TVY), Director Product Development for a eFile solution which was bought out by Lexis-Nexis, and Chief Technologist for a undisclosed company post 9/11 for U.S. Homeland Security initiatives to include biometric security and disaster recovery processes at the government level, I have understanding and experience on production outages; they are not always planned. However, companies who are in this space usually have a strong Disaster Recovery plan in place to ensure the end user is not impacted greatly….hmmm, 4 hours now; guess they do not have 5 9′s in place ….I guess that is why a summarized bio is at top of page!

May 19, 2010 at 11:12 am
mfarm 

family tree maker for mac is not good software. this site does not support mac enough. there are more macs out there than ever and this needs to be addressed by ancestry.com.

May 19, 2010 at 11:14 am
Pam Vick 

Please give me a free day to substitute for this one I can not get any info on.
Also Unplanned Maintenance is poor planning or there is a BIG problem.
I use to really love your site but there have been so many changes to it I think it has degraded.
Making everything so people can find it?….I can not even find the basics now!

May 19, 2010 at 11:15 am
Jim McKinney 

ALICIA – TAKE YOUR OWN ADVISE….GO FOR A LONG LONG WALK FOR ALL OF US WHILE WE STEAM OVER THIS OUTAGE….

May 19, 2010 at 11:15 am
Chuck Maurberry 

Wow, I must say 90% of the people posting blogs on this are acting 100% like children. Seriously, is it really that big of a deal? I too have a subscription and am not abel to access my research today, But I’m not going to sit here and complain for hours over this blog, I have better things to do with my life. Keep up the good work Ancestry.com because of you i’ve able to find all sorts of ancestors that would have been impossible otherwise

May 19, 2010 at 11:15 am
Elaine Humphrey Williams 

I understand things happen that you have no control over but I do hope the site is up and running soon. Today is my only day off for the next 6 days and I really wanted to spend the day working on my tree. I had a bit of time yesterday and found a ton of new connections that I wanted to go through today. I do agree with the others as the site has been going down so much lately we should all get some free time or let us download family tree maker for free so that we have a way to back up or info and work on it when the site is down.

May 19, 2010 at 11:15 am
Sheryle DePirro 

I hope this unscheduled maintenance fixes all the glitz-es cause my site as been acting up for months. Maybe we all should be given a copy of the family tree software to download for Free. This way, we can work on our trees and up load the information when our sites become available. Plus we would have copies of our trees in our own systems. Just in case ancestry looses our information. I mean they call things a accident, for a reason. Just a thought. It would be a major smart idea!

May 19, 2010 at 11:16 am
Judy 

I love this site, but it’s definitely been getting slower lately.

May 19, 2010 at 11:16 am
Lori 

How can you be sure that “the information in your family tree is safe and will be available when the maintenance is completed”? You weren’t sure that maintenance would be needed at this time, and you’re not sure when the site will be available again. Are your accounting and advertising departments down as well?

May 19, 2010 at 11:16 am
Nick 

I agree with two comments. Surely it is the fault of the CIA. I think they shut it down so they can install new “jet trail” mind control drug dispensers on commercial aircraft.

Seriously, everyone should be reminded by this that doing your own backup is a really good idea. You can do that by creating a GEDCOM file often. So if you did that then today you could as mentioned above, spend some time finding a way to help clean up the oil in the gulf.

May 19, 2010 at 11:16 am
Bonnie Baetz 

I feel it’s time for Ancestry to satisfy their paying customers. Your rates have gone too high and if you want another up grade you pay pay pay. It’s your way of taking advantage unfairly. Now we often are waiting for you to put a band aid on your site and we still pay for down time. You need to get a clue!

May 19, 2010 at 11:17 am
Jim 

CATASTROPHE!!!!!………..My horse just came 2nd. at Goodwood[U.K.], never mind this temporary problem with Family Tree’s.

May 19, 2010 at 11:17 am
Glen Heckman 

Hey Folks;
What’s the problem with waiting a few hours?
Your searches are for people who have been dead for 100′s of years. Do you think they mind waiting?
Ancestry is not down very often and when it comes back up I am sure it will be better than ever.

May 19, 2010 at 11:17 am
Edith Flannigan 

Ancestry is all the entainment I get, and I am really disapointed that the site is down as much as it is, and the cost is quite high for poor service and two months ago, charges were deducted out of my account and my husbands account, for one month. How does that add up? I paid twice for one month! I’m not at all happy and I have been with ancestry for alot of years.

May 19, 2010 at 11:18 am
Linda J 

Youre having a laugh now 18 11pm and I Still can’t Do any work on my tree.that’s a full day lost.

May 19, 2010 at 11:18 am
Ellen Logan 

This is not acceptable seeing as your yearly charges are outrageous as well as making a book from your site.
Hopefully another genealogy site will come along, do a better job and charge less.

Shame on you!

May 19, 2010 at 11:18 am
Rodney 

David – #226 (as well as everyone else here),

It’s a genealogy web site. Paid memberships are for access to records on the site (which have not been affected). Building a family tree is a free feature.

However, rest assured, we’re all very impressed with your credentials.

Get a life.

May 19, 2010 at 11:18 am
Kathy Naumann 

I have been a subscriber for more than four years now and while I do miss getting to my tree today, Ancestry is one amazing platform — and as frustrating as this may be, all subscribers should stop and take a deep breath — Ancestry has always been very accountable and reliable. They will repair this in due course.

May 19, 2010 at 11:18 am
Loretta G 

What’s annoying is paying for something I can’t use. After numerous problems with Comcast I downgraded my service and cut my bill in half. I don’t regret it one bit. Now I’m thinking that taking a year off from Ancestry and just using the free library version sounds like a good idea.

May 19, 2010 at 11:19 am
Pat 

Bravo to comment 224 Alicia! At first I was upset, but she is right on. I back up everything, and scan regularly as well. I wanted to work today on my tree, but I have friends to visit that I have neglected because of the “sickness” of researching!! I will wait. All will be well. Thank you Alicia.

May 19, 2010 at 11:19 am
Bob 

While it’s an inconvenience, I find some of the comments downright disgusting. Take yer tree and run. It’s more expensive to hire an expert than to be a member. Shit happens, deal with it. Use google or New England Ancestors to do some research. You’ll be surprised what you might find.

May 19, 2010 at 11:20 am
Bill Fairbanks 

Greetings Fellow Researchers,
I remember the “old days” – no internet, constant expensive travel, no immediate access to indexed records, grumpy clerks, endless hours scouring scratchy micofilm – pitiful results for huge effort, no blog enabling us to share our family history passion with other researchers. I can’t drive to the local library and back for the cost of a month’s service here. It’s a pain when the servers are down, but Ancestry is infinitely better than NOcestry!! Easy on.

Bill

May 19, 2010 at 11:20 am
julie 

I just joined yesterday and was looking forward to working on my tree today. I am disappointed and will take this into consideration when I decide to keep or cancel my membership.

May 19, 2010 at 11:20 am
Sue Guerra 

I am very disappointed! Not only that, but I am angry. It is prime time (for those of us who wish to work on our trees), and WHY are you closing during that time??? That is extremely unprofessional.
I am getting tired of these “closures” due to “maintenance” and I thoroughly agree with those who have written before me. We need to be reimbursed for this time!
We pay good money to use this site!
In the best interest of all concerned, please do all maintenance work in the early hours of the morning.
I was cut off once at midnight, but it was understandable; this is not!

May 19, 2010 at 11:21 am
Sarah 

I have been a paying subscriber since Oct 2009, online almost daily.

This is the FIRST encounter with an unscheduled maintenance. I say do whatever you need to do to get back up and running. I will still be coming back.

Keep up the great work Ancestry.com!!

May 19, 2010 at 11:21 am
Bob 

Mary – #183 – please contact me concerning the use of Ancestry.com with Family Tree Maker 2010 – look for my user name “craftmed” when system back up.

Thanks!

May 19, 2010 at 11:21 am
Annette 

People really should invest in Family Tree Maker. I am also frustrated by the site being down but if you have family tree maker at least you have a backup. I have been using FTM for years and the only problem I have had is when I got a new computer with windows Vista. I had to wait for FTM to iron out compatibility issues. I did not loose any data. With FTM you can create a family home page and upload your tree to the home page. You can also upload your tree from ancestry to FTM.

May 19, 2010 at 11:21 am
Teri 

Figures! The morning I bust my hind end to get chores done…to give myself a few hours to download all the research I’ve done over the past few days before going to work…and the site’s down. My trees better be safe.

May 19, 2010 at 11:21 am
JEvans 

I think the main reason so many people are upset is that this is an EXPENSIVE site. We are paying a LOT of money to use it and investing our precious time to working on it.
If they would give a better description about why the site is down and when it will be back up that would help. If they would reassure us that we will be reimbursed for lost time on our memberships, I would still be disappointed that the site is down, but I would at least feel like they are doing their best.

May 19, 2010 at 11:21 am
Judy Zeller 

I called in today @9:00 a.m. about not being able to access the ancestry site sine $:00 a.m. pacific time. I was informed @ that point in time that they had been informed that there was a maintenance problem one hour prior to my call. This infers to me that there is no one working during the after hours shifts to resolve issues. As an avid user and contributor to Ancestry, I feel that my customer needs are not be considered. Please address this issue. Thanks

May 19, 2010 at 11:21 am
Judy Kish 

I’m sure that after Primetime aired, a bazillion people just signed up — be patient everyone; it just means you’ll be meeting anther new relative! lol…

Note to Ancestry.com — would love to see all the same functionality that is in the Family Tree Maker software to be included on-line – ESPECIALLY where duplicate individuals are concerned.

Currently appreciate how nice your site is — have used several others, but yours is the best. Think you should consider compensating the subscriptions for the maintenance down-time somehow. I feel bad for the ones that were on their last day in the trail period for sure. Keep up the good work – maintenance included!

May 19, 2010 at 11:22 am
Shelly 

I guess I am upset, I am an Ancestry Addict. I look forward to my “Quiet time” on this site.
Please, Please be fixed soon, I am having withdrawls.

May 19, 2010 at 11:22 am
Sergio López Zamudio 

Yo uso http://www.mundia.com un sitio que parece utiliza la maquinaria de Ancestry.com, digo esto, por que tampoco puedo abrir sesión en mundia.com

Creo que hay que ser pacientes, pues el sitio tiene buena funcionalidad y no cuesta nada. Tambien creo que los amigos de Mundia debieran de informar al momento de detectar el problema de la situación a los usuarios, una simple página indicando la causa es suficiente.

Y para todos aquellos desesperados, tranquilos! estas cosas pasan en los sistemas de software. ¿A poco a ustedes no les ha dejado de funcionar algo en algún momento? y ¿les ayuda mucho la presión?

May 19, 2010 at 11:22 am
Anne 

Been considering cancelling my worldwide membership for a while now as most of the records available on the US site aren’t available on here….hence it’s not really a ‘worldwide’ subscription….think this glitch in the system has made my mind up for me!

May 19, 2010 at 11:23 am
cajunPaul 

Thank you, I need the time to do some scanning of obits and photo’s, this way I am forced to work on something instead of the family tree.

May 19, 2010 at 11:23 am
Robin Bittner 

To # 37
I have a life thank you. Part of that life is choosing to research my family which I pay ancestry for the privilege of doing. While I can understand glitches – yes they happen – assume the site is down for 6 hours today, add that to the 19 hours I couldn’t research in the last two months – I DO have a problem with ancestry taking my money for time I can’t use, with no offer of compensation. That is, in anybody’s life, just bad business.

May 19, 2010 at 11:23 am
Magdalen1959 

This is actually the first time I’ve experienced this kind of problem and I’ve still been able to carry out searches for the info needed to order certificates – and I’ve used the site almost everyday for quite a few weeks now. The improvements made to the site in the last couple of years have made things sooooo much easier. I think this is worse for those who are on trial periods or paying for a month at a time and, if the problem lasts for the whole day, I think they should have an extra day added to the end of their subscription.

May 19, 2010 at 11:24 am
W. Burton 

How much longer? Ballpark?

May 19, 2010 at 11:24 am
Alicia 

Jim: That would be “advice” not advise (=

I’m perfectly fine with waiting for the site to correct its issues. “Steaming” over this seems quite excessive. I’m thinking there are some really angry branches of these family trees out there! How sad!

May 19, 2010 at 11:24 am
Katie 

While I agree that this inconvenience is certainly not the end of the world, I am getting really tired of Ancestry’s recent focus on marketing and “partnering” with scamming websites rather than customer service.

Before, it seemed like they were dedicated to serving us and bringing new things to the table…now, all we get is WDYTYA ads, a million email reminders to watch the show, all kinds of links to their shady partners, and decreased functionality all so they can attract new customers and make a name for themselves at the expense of those of us who have been around since the beginning.

I have been a paid member for over 3 and a half years and my satisfaction level keeps going down. I am very happy that we even have this service, but I don’t see why with more members, the price is going up and the service level is going down. Where is all this money from the new signups going??? Probably the CEO. That’s my big problem. They should be reinvesting in better infrastructure and better tools, not hoarding the profits and using them to get more customers.

May 19, 2010 at 11:24 am
Brenda L. Brown 

I think you should give people the option of getting their money back. It’s too easy to make excuses. Live up to your end of the bargain.

May 19, 2010 at 11:24 am
MLH 

Yikes. Bad timing. My free trial just expired a few days ago, and I was putting the finishing touches on an extensive chart to take to my grandmother–who lives across the country, and our flight leaves tomorrow. Hopefully the site will be back up, and hopefully the information will be intact, otherwise I’ll be visiting her sans gift.

Having the family tree finished for this specific occasion was part of the reason I joined the site, and if the project can’t be completed, I’ll be very disappointed. Also not thrilled that I can’t use the site two days after being charged for the membership. Does this happen often?

Thank you for updating us, and good luck on the site fix.

May 19, 2010 at 11:25 am
kympeck 

Darn, I guess I’ll just have to go to the beach !

May 19, 2010 at 11:25 am
Heather 

Round of applause for 224 Alicia!!! :D Brilliantly put!

And if people actually read Eric’s post at the top they would see that all our trees are safe anyway.. They will still be here tomorrow..

For those of you who were planning to do things today that couldn’t, I feel for you, but please just stop and think about how you could have done this, with this much access and so easily, ten years ago.. YOU COULDN’T!

We are too quick to shout and not quick enough to praise and be grateful, we have become used to having things at our fingertips and throw our toys out of the pram if a web page takes longer than ten seconds to load..

Think about how far technology has come in recent years, and think about how soon it will be tomorrow and you will have forgotten all about this relatively short breakdown..

Oh, and of course, spend time with your families while they are still around, the dead will still be here tomorrow.. :)

May 19, 2010 at 11:27 am
Alicia 

#242 Rodney – bawahahahahahaha

May 19, 2010 at 11:27 am
Charlette Grove 

Because I am social Security I pay by the month. Under normal circumstances I work on my tree everyday. As I see it I will be loosing a day from my paid for month. Is there something that can be done about that.
Thank You
Charlette Grove Family Tree

May 19, 2010 at 11:27 am
theenchantedthyme 

I have 4 days left to do my searches. Will I be able to get back some of the time that the site is down?

May 19, 2010 at 11:28 am
Sharon Arnold 

I can handle my trees not being displayed, but I also have Family Tree Maker, which I purchased through you. I can’t even use it to work on while you are play around with this problem of YOURS. It has been a week now that I have had problems getting my family tree maker to work with your site. I think some sort of compensation should be due your customers who purchase your product.

May 19, 2010 at 11:28 am
Jeaneen Hess 

Am I to assume this problem includes the problem with all the attached stories, etc? Is this why the persons show up as having a problem? Because when I am in Family Tree Maker, they are all gobbledgook.

May 19, 2010 at 11:28 am
Paul E. Williams 

Over and over again, always for some reason or
another ~~ this has been happening way, way too
frequently this past year of 2010!!

May 19, 2010 at 11:28 am
thelma cuellar 

ok
but how do you create a gedcom file for your computer?

also why does Family Search Archives have census records for 1880 that I can’t find on ancestry.com?

May 19, 2010 at 11:28 am
kympeck 

Dang it, I guess I’ll just have to go to the beach!

May 19, 2010 at 11:29 am
Chuck Maurberry 

all you angry people refer to Rodney #242.

You Rock!!!!!!!!!!!

May 19, 2010 at 11:29 am
Cheryl Oliver 

It would have been nice to have an advance notice of the maintenance on main page somewhere near the sign-in. The system going down was very unexpected because I don’t usually read the blogs, which is my fault.

I love Ancestry and do not have a problem with Ancestry taking the time to do site maintenance. You have to realize that unexpected computer issues come up that need to be resolved, which takes time. Ancestry is working on the problems as fast as possible to make it better for everyone. Give them a chance to get the job done. Everyone is acting like Ancestry is doing this just to get them angry, which is unfair to Ancestry’s IT department. Give them a break!

May 19, 2010 at 11:29 am
Vicki 

I tend to agree with the majority that the price of your service should provide a site without unscheduled maintenance issues and that, if these occur, the members should be compensated by additional days or a credit for the days the site was not usable. After much schedule juggling, today was the only day in a very busy week that I was going to be able to use the site. I am very disappointed that this is now not possible as I don’t know when I can schedule free time again. It is odd that these problems don’t seem to affect my ability to enter data for you – only to use the data entered.

May 19, 2010 at 11:30 am
John Orley 

What a lot of moaners there are out there. Have you ever tried to research your Family Tree without the information you get from Ancestry.com?
I am in the UK and started my tree years ago, I spent hours searching through microfilm files and old newspapers – I gave up after 6 months – too much hassle.
I have been with Ancestry.com for the last 6 months and have traced back to the pre 1000′s with over 3000 entries in my Family Tree.
The only frustration I have with the site is duplication of names which I am sure could be eliminated by prompting you when a duplicated name is researched.
I find this programme (proper English spelling!) brilliant. The data base is still available for research but you can’t add anything to your tree.
WHAT’S THE PROBLEM? I’ve actually spoken to the wife today!!

May 19, 2010 at 11:31 am
Carla Ayers 

Well, as long as we’re here and the blog is working might as well do some research. Looking for parents of a Zina G. Ayer b. 1810 probably St Johnsbury, VT. Any takers? No? Shucks.
Oh Well, guess I might as well utilize other websites for the time being. Down but not out………

May 19, 2010 at 11:31 am
J Tahsiri 

Everyone understands a “glitch”, but most corporations offer their paying/subscribing customers compensation. Ancestry.com should rethink keeping their customers happy.

May 19, 2010 at 11:31 am
Lorraine Butler (Traumajunky) 

I’m not so sure about all these “down all the time” comments……I joined in February, and feel like I am way too obsessed with this, spending sometimes as much as 6 hrs a day and THIS IS THE FIRST TIME I HAVE ENCOUNTERED A PROBLEM. I say, it still beats the hell out of traveling to court houses cemeteries and etc!!!!!!!

I’ll spend some time with LIVING people today, and let the guys have the time they need to do their jobs.

The site is phenomenal (I guess in every sense), and I have learned more in 3 months than I did in 30 years.

May 19, 2010 at 11:32 am
Jan 

I’ve been a member since 1999; rarely have I had problems with the site, and this is the first time I have ever seen a banner proclaiming “Unplanned Maintainence on Members’ Family Trees”. I am surprised, with the recent media blitz Ancestry has been doing that the server hasn’t completely crashed before now!

Google has issues, so does Yahoo, Hotmail, eBay and the like – just take a moment, breath, and hopefully, they will be up and running soon – I have to think there is a lot of running around at Cooporate right now trying to get this issue resolved.

May 19, 2010 at 11:32 am
lin 

Well, I am SURE that Ancestor.com will rush to give all of their subscribers that pay the already TOO HIGH fees a refund for the time they cannot access Ancestor.com!!!! I will not be holding my breath on that one. It also seems that there are too may times that Ancestor.Com is down and unavailable to it’s many subscribers. If Ancestor.com would do the right thing, they would return some of their high fees to their subscribers, especially for days they couldn’t access their sites. Come on now Ancestor.com step up to the plate for once and do what is right!!!!

May 19, 2010 at 11:33 am
Jim 

I assume you have attracted too many customers to have this site work properly. Looking forward to being compensated for this “unplanned” maintenance.

May 19, 2010 at 11:33 am
kympeck 

#226, I’m SO not impressed !

May 19, 2010 at 11:33 am
lin 

Why is it possible to access Ancestor.com’s blog if they are experiencing trouble with Ancestor.com????

May 19, 2010 at 11:34 am
Silvia Ford 

When the water or electricity goes down here in Australia we don’t get or expect compensation,we’re just grateful that there’s people working their butts off to fix things. Your brakes aren’t failing & this isn’t going to kill you, or even shorten anyone’s life, so please stop the whingeing,& if anyone thinks they’re going to find a better site than Ancestry, then go for it, you’ll soon be back. Good luck guys & girls at Ancestry!

May 19, 2010 at 11:34 am
Heather 

lin, sorry but have to tell you, it’s ancestry.com :S

May 19, 2010 at 11:35 am
Garland 

We all break down from time to time so lets give them a little breathing space before we chop their heads off.I have been on here since 1998 and have always got good service so I will just hold my tongue until they get it up and runnin.

May 19, 2010 at 11:35 am
Barbara 

Thank you for letting me know. I appreciate it.

I love Ancestry.com – I have no complaints. Yes, there are times when I’m frustrated, but for the amount of information that I’ve found, the brick walls that I’ve been able to work past, the connections I’ve made with other researchers and family, I’m more than happy.

Just because your Family Tree portion is down, does not mean that I can’t use Ancestry in other areas. There is noting wrong with a pen and paper.

Thank you for your site. Without it there is no way that I could have gone as far as I have with my family tree – over 35,000 researched individuals and growing.

May 19, 2010 at 11:35 am
lin 

You say “We expect family trees on Ancestry.com and its related international sites to be down for an extended period today”. That is for INTERNATIONAL SITES..What about just a plain ole standard subscription where one cannot access any international site. WHY are they down then???? We want a refund!!!!!!!!!!

May 19, 2010 at 11:36 am
Carl Seibert 

Really folks. Why all the moaning and groaning? Things break every now and then.

Although if they would have told us a little more info about what the failure was or whatever, maybe the whiners would not whine so loud.

A previous blogger wrote that they should buy the “Family Tree” software and they’re right. It’s only $38.76 at Sam’s Club and probably cheaper on the net. My stuff is safe on my PC and it’s backed-up.

Now, if I could only “push” the new data to Ancestry.com from home. The only way (besides repeating the same steps) is to delete the old tree and download a new one. If it’s in the help files, I must be using the wrong keywords to search on.

May 19, 2010 at 11:36 am
gizzi1213 

I have to agree with everyone else who is frustrated with this site. I’ve been a paying customer for years. If you planned on doing a blasted TV show that would generate new researchers, you SHOULD have made sure your servers were up to handing the influx! Obviously, you were only concerned with the new comers to the site.

I also want to know if I’m going to be credited for all this recent frequent down time!

May 19, 2010 at 11:36 am
YVONNE 

This has now been 8 and a half hours and no Ancestry, will you be compensating us for being unable to use the site???
A few hours we can understand, btu this is now rediculous.

May 19, 2010 at 11:36 am
Mark 

I am amazed at the childishness and petty comments made by many others.

Unexpected down time from a server system that is as large as ancestry must be, I would think is not supprising.

And all you money grubbing people need to lighten up!

May 19, 2010 at 11:37 am
Leslie 

Really annoying to find this happening a 10:30 in the morning on a weekday.
I can understand it happening in the middle of the night but finding way too many “Unplanned Maintainence on Members’ Family Trees” in daylight hours lately!

May 19, 2010 at 11:37 am
LeiLani Frederickson 

I held off joining Ancestry because I consider your fees too high to begin with. Now this “unscheduled maintenance”, which translates to “broke down,need to repair”. I will expect another day added to my year! Hope this doesn’t happen too often.

May 19, 2010 at 11:37 am
Jim 

Since we can’t get on the site, can we order from an online grocery store in Hong Kong?

May 19, 2010 at 11:37 am
Dani 

This is really quite entertaining and forget the wine, lets get the blender out and have a nice cold calming margarita.

May 19, 2010 at 11:38 am
Patt Angell 

I like many others pay a substantial amount for the International service. This certainly isn’t routine maintenance. All sites do routine maintenance in the early hours of the morning when there are less people using the sites. That only makes sense to inconvenience as few people as possible. Even free sites do that. When you pay hard earned money for something you expect it to work. I realize that emergencies arise, but it doesn’t usually take all day long to fix. Routine maintenance times are supposed to keep “emergencies from happening” or at least keep them to a minimum. When you acquire more users obviously you are going to need more bandwidth. Ancestry should have planned for that in advance. I too would appreciate a day or two of service at no extra charge for the inconvenience. That would make a lot of the “complainers” a little more happy, including me. Please use the money that you received from us to improve things instead of not planning well enough and having the system crash.

May 19, 2010 at 11:39 am
Eleanor 

Hi folks at Ancestry.Com—it’s almost worth your having problems, cause these 270+ comments today are such a kick!! Your subscribers never cease to amuse me. Good Luck, though.

May 19, 2010 at 11:39 am
Debbie 

I am tired of this maintenance being done on this site. It should be done when people are sleeping, not on their days off or when we try to squeeze in some quality time to do our trees. Are we going to be compensated for all these interruptions? I think everyone on this site should be. Then there are times when I am working on the site and it will reset itself back to my sing in page. Why? Someone needs to do better in fixing the problems. Don’t get me wrong I do love the site but I shouldn’t have to pay for your mistakes or should anyone. Didn’t you’ll just have maintenance a couple days ago? You’ll have been down now for over four hours, when will you be back up and running? I will make a call to you’ll.

May 19, 2010 at 11:39 am
Daniel Filtness 

Had my dinner, did the washing up. Fed the dog, took dog to park. Come home, made a mug of tea. Come back on here…..
Still not working :-( 18.37hrs UK.
Not happy one bit…
Still not working on FTM2010 nor FTM2009.

Mind you, we could all get together and have a sing song i suppose…. what about ‘why are we waiting’ LOL

May 19, 2010 at 11:40 am
Linda 

It’s not your fault. This day an age a computer with a bad trojan or virus is bound to crash any company. People don’t realize how many viruses are on websites they visit everyday of the week.

May 19, 2010 at 11:41 am
Arlene 

Bemused #214 – Yes it could be hardware but still they’ve been changing the site considerably in the last few months – not always to the good – and having more and more problems – but my point is really – don’t use euphemisms. Say it like it is.

May 19, 2010 at 11:42 am
Paula 

I can’t believe all these cry babies… If they were half as concerned with accuracy as they are with chasing leaves this would be a much better website.. But no, we have parents married to children… parents 200 years old and having children after they have been dead 50 years or better yet mothers giving birth before they themselves have been born… Sometimes all I can do is laugh and say “MY Gosh people can’t you even do simple math?” Or do you just click on anything that comes up just to add people to your tree? My suggestion to ALL of you who read this is to PROOF READ WHAT YOU HAVE, before you add any more. And hope that one of the issues that gets fixed is that you can’t name a person the mother and also the spouse, that 6 year olds aren’t giving birth or dead people aren’t giving birth.. Family Tree Maker catches those things why can’t Ancestry? Most of the time it is a simple typo but atleast it is caught… However I do wish that Ancestry would take a double date for the first 3 months of the year during the Julian/Greco calander transition Family Tree Maker Automatically inserts 01 January 1711 as 01 January 1710/11, but Ancestry won’t accept that. Oh well, enough is enough… I’ll just keep ROFLMAO at the stupidity of some people. After all I’ve been doing Genealogy long before there were PC’s and I can still go to the libraries. Ancestry just makes it a lot easier than spinning you way through rolls and rolls of microfilm.

May 19, 2010 at 11:43 am
Gail Brady 

Should I panic yet?? I just purchased a One year membership and can’t access anything.

May 19, 2010 at 11:43 am
Diane 

How much longer do we have to wait to access our sites?
We pay a significant fee for this service and it is also linked to my family tree so today, on my day off, I can’t do any work that I was so looking forward to.
Any idea of when this will be resolved or why it can’t be done at another time which might be more convenient for some people?

May 19, 2010 at 11:43 am
Bob 

Sum ov y’all r phunknee

May 19, 2010 at 11:43 am
JBeaver 

I just signed up yesterday for one month now today cant do nothing. Wonder if they do this to keep you taking another subscribtion. I know I wont!
What I did get yesterday I could get from our local library historical society Oh well had to try it thats all
The tv program made it look like you wouldnt have a hard time finding ancestors guess mine was hiding out somewhere else when the census man came calling….

May 19, 2010 at 11:44 am
Judy Melvin 

So, does this mean the WE will be CREDITED for the time that YOU are using since we can not get on to OUR family trees?

May 19, 2010 at 11:44 am
Joe 

This is an issue that is preventable with simple redundancy. This is “IT sourcing on the cheap”, for which an “information services” company has no excuse. This is not “unplanned maintainence” mode, this is disaster recovery mode.

End of the World? Nope. Credibility issue? Yep.

Will my tree be there when I log on?
Is my non public family info still private?
Is my account information secure?
Should I be promoting your service?

Keyword for your low budget IT management types:
FAILOVER.

May 19, 2010 at 11:45 am
Susan 

This is for Ellen Logan #241. There are tons of other sites out there, when I found them, that is when it really got fun. I use ancestry.com for my initial searches and for storing my information and then I go digging every where else. familysearch.org pilot search engine works well but then I go to individual states and counties and start digging for marriage records, reprints of obituaries, etc. and add that to my tree information. It is great to see how much additional information there is out there beyond census records.

Might as well try it out now, looks like you have some free time!

May 19, 2010 at 11:45 am
Danielle Duguay 

Depuis le début de mon abonnement à Ancestry,octobre 2009, c’est la première fois que je suis confrontée à un tel problême, quand j’ai ouvert mon site, que je ne retrouvais pas mes deux arbres et encore moins mes documents, j’étais découragée, aujourd’hui je vois l’importance de sauvegarder, imprimer et télécharger par GEDCOM mes informations, ce que je ne fais pas toujours.
Je souhaite que Ancestry arrive à résoudre les problêmes et que je n’ai pas travailler tout ce temps en vain. Jusqu’à maintenant je considère avoir eu un bon service, mais je crois qu’aujourd’hui, Ancestry s’est royalement planté,et que cela va au-delà de la maintenance….j’espère le retour de votre bon service. Merci Danielle

May 19, 2010 at 11:45 am
Aileen Wallace 

I would have to agree. It is happening now on a regular basis. When the site is up and active It is soo slow it becomes really frustrating. Yes I also agree it is not a major catastrophy but is a service we are paying for and I think this should be remembered !

May 19, 2010 at 11:45 am
Alicia 

#302 Dani and #304 Eleanor Maybe we should make some margaritas and sit back in our recliners with our laptops and enjoy the show?? This is actually comical. (though sad as well)

OH and BTW “Unscheduled” means NOT planned! Oops! Crap! What happened? Is the electricity out? Did a power supply go bad? Did a hard-drive fail?

May 19, 2010 at 11:46 am
grama471 

I am really disappointed, as I am leaving Saturday, heading toward the area of Missouri where many of my ancestors lived for 4 or 5 generations. I have been busy printing out records to take with me, and I had planned to finish that task today. Not so, I guess. This really puts a kink in my plans.

May 19, 2010 at 11:46 am
Rod the Mod 

This ‘problem’ has gone on too long. Since we are paying substantial sums to access the site you should be ashamed of yourselves. Get your act together!

May 19, 2010 at 11:47 am
Kristina 

Not sure if anyone has noticed this but apparently there was a Family Tree Maker Webinar scheduled for today but they rescheduled it in June:

“Our webinar scheduled for May 19th has been rescheduled to June 16th. We would like to apologize for any inconvenience we’ve caused and also thank those of you who have already registered and submitted questions. We hope you’ll be able to join us in June.
We’ll provide more details in a couple of weeks.”

I’m now thinking this was a planned maintenance (unlike the “unplanned” notice they have given….thoughts?

May 19, 2010 at 11:47 am
Don 

Come on guys, I’m sure nearly all of you have experienced nightmares with computers either at work or at home. I’d like to remind many of you that some of us started doing Genealogy before their was an Internet, or even PC’s for that matter. Sites like this have made the impossible possible in this day and age. I for one will find other things to do, and check back from time to time. Have a great day everyone!

May 19, 2010 at 11:47 am
M 

I hope Ancestry listens to us when we say we would like our memberships extended for the amount of time the trees are inaccessible. Taking advantage of their customers because they can is just wrong. Maybe I need to find a new hobby.

May 19, 2010 at 11:48 am
Dorothy Koller 

I would just appreciate a time frame. I made time available today to work on my research and I would schedule other things if I knew how long the site would be unavailable. As for those who complain about the complainers……it is called free speech.

May 19, 2010 at 11:48 am
Joyce 

And we will all get a rebate for time lost????

May 19, 2010 at 11:49 am
Kathy 

This is happening sooooo often and the site is sooooooo slow. I am getting sooooooo tired of it.

May 19, 2010 at 11:49 am
Merrill 

While doing work on Ancestry.com Monday night, Ancestry suddenly closed down, my browser closed, and I was sent back to my home screen. My apple computer hasn’t worked since!
I recently replaced my hard drive to the tune of $$$$$$, so I sure hope that a lot of blown hard drives did not inspire this sudden “UNSCHEDULED MAINTENANCE”.

May 19, 2010 at 11:49 am
jwh 

All sites have problems from time to time. Ancestry is not immune. Maybe, just maybe they will reward our patience with the 1911 England census OR the more recent BMD for Ontario that are already available at Ontario Archives! By the way Ancestry, just when can we expect the 1911 England Census and the recent Ontario Archives BMD to appear anyway?

May 19, 2010 at 11:49 am
Bob 

It’s the end of the world as we know it! It’s the end of the world as we know it! It’s the end of the world as we know it and I feel fine!

May 19, 2010 at 11:49 am
Vanessa 

Oh Dear,

Lots of grumpy people…Im sure they are working as hard s they can you get this site up and running, its not worth stressing about, lets face your just waiting to use it … not trying to fix it how bad do you think they feel

Thank you Ancestry good luck ill see you sooooon

May 19, 2010 at 11:50 am
Judi Zimmer 

Annoying, yes. Catastrophic? No. At least, not yet. One day’s service (for the most expensive option) is $.82. If you can’t afford it, you shouldn’t be using the service in the first place. Instead of complaining about something which is in the process of being fixed, why not complain about the truly disastrous oil catastrophe in the Gulf of Mexico. Priorities, people!

May 19, 2010 at 11:50 am
Annie 

With you, Paula, 309 – careful research and a little proofreading would make for much better trees. Visited a tree yesterday with multiple family members who lived to be 140 and more, with women who gave birth at age 60 and more. Hope she has filed all that with Guinness World Records!

To all those folks who say this should have been done in the wee hours – since it is a worldwide site, whose wee hours should have been chosen? Plus, “unplanned maintenance” means they had to fix something broken when it broke!

May 19, 2010 at 11:50 am
Bob 

jwh #329……….I’d be happy with an early look at the 1940 Federal Census LOL

May 19, 2010 at 11:50 am
Ruth Gehr 

I’m not sure what happened? I was working on my family tree from 5am-7:30am things seemed to be ok. After going through a lot of records and saving them to my shoe box I realized that’s down too :o ( Now I have to remember everything I just saved so I can look for it all over again.

May 19, 2010 at 11:51 am
Lucy 

I finally am allowed to find about my family, I pay and then nothing works, its not easy on benefits get it fix by tomorrow or i’m calling watchdog

May 19, 2010 at 11:52 am
Wade 

You mean….you mean….I may actually have to go down to the genealogy library in town…and…and…and read BOOKS? and MAGAZINES?

I feel a faint coming on….

May 19, 2010 at 11:52 am
Barbara 

I know things happens!! I work on this everyday and I am lost with out it. you know morning thing, a cup of tea and I work on Family history.
Thanks for your time..Barbara

May 19, 2010 at 11:52 am
Barbara 

I’ve had a paid Ancestry.com membership for over 10 years. In that time there have only been a handful of times when the site is down. I have more issues with other sites than this one – Wells Fargo comes to mind.

If you are unhappy with Ancestry, then cancel your membership and go someplace else to find your ancestors. As another person said, court houses, cemeteries, historic offices, etc. Your gonna pay for gas, copies, etc and you must go when their office is open. Thus you will be taking time off from your job to do so – you can’t go there at 2am when you can’t sleep.

Ancestry has done the leg work for you. They visited the places and made researching easy for the average person. You have to pay for that. The fee’s could be a lot higher.

Go to the FamilySearch.org if you are so unhappy. They are free. Just remember, you get what you pay for.

Good luck.

May 19, 2010 at 11:52 am
Ger Jennings 

@Leslie. It is always daylight somewhere where someone is using A.com.

May 19, 2010 at 11:53 am
Daniel Filtness 

YEA, thats a point…. Does anybody know when the 1911 uk census will be on Ancestry ??

May 19, 2010 at 11:53 am
Bob 

Very good Judi #332……….less than a dollar a day for me as well. Reading these comments is worth the price of admission. I was on from about 0200-0400 EST working on a friend’s tree…….I was coming back to follow up on it after discussing it with her But I can be patient to wait until later. Toodles y’all…..going to bed = )

May 19, 2010 at 11:53 am
Mollie 

Okay guys, lets not get our knickers in a twist. Im a high school student doing my culminating project on my family geneology and my project is due in a week. If i dont get it done, i dont graduate. Im not even freaking out as much as you guys. Besides, cut the guy a break. I get that we are all paying for this but if you never give someone a break, how can you expect anyone to ever give you one. Just relax, im sure that you guys have something else that you can do for a few hours while things get fixed. As for me, Im going to do my Physics homework.

May 19, 2010 at 11:54 am
Anna 

I pissed right now. Where are your back up servers? I’m tired of the constant lag in service and you’re not listening to customer complaints but you are pulling in the money. Yes I am aware of the hours it takes to prepare documents but guess what? I don’t care as I’m a paying customer and I don’t pay for crappy service. I’m sure when you drive a new car off the lot of a dealership that you don’t expect the car to only work sometimes. You should have some system in place that allows users to download their tree in these situations. You’ve had nothing but problems for the past 6 months, consumers get tired of the excuses. Hire yourself experienced people who can keep your service well maintained at ALL times.

May 19, 2010 at 11:56 am
Martha 

The Trees have down for hours, but the search for historical records seems to be too??

May 19, 2010 at 11:56 am
Kathleen R. Sharp 

I am most unhappy with the inability to access the family tree sites for my ancestors. When maintenance is done is the DAYTIME, when people are more apt to be researching, remuneration should be provided!!!! You’re very quick to make sure that the monthly fee comes out automatically so that WE (so you say) are not inconvenienced. Put some of that amount BACK when YOU INCONVENIENCE US!!!

May 19, 2010 at 11:56 am
Daniel Filtness 

I have just made Tea and Coffee for EVERYBODY… Sugar ?

May 19, 2010 at 11:56 am
Joseph Parente 

I was born in a small town in Italy, and I found my paternal ancestry on “OneWorldTree”. I was under the impression that Ancestry has not changed that data base in a number of years, but when I went to enter into my tree, a first cousin, five generations back, the husband and wife’s names were the same, (her middle name is missing), the birth, death, and marriage dates are the same, but now instead of thirteen children, they only have one, who was born 18 years after the marriage. One of the females married into a family with the same surname as my maternal grandmother, so now I can no longer check the descendants of that family. When I phoned, I was told to email the support site, but I still haven’t heard from anyone. Now Ancestry is having this problem, and I wonder what might happen to the almost 400 citations I have in my shoebox. Is there a Homer Simpson working at Ancestry, who might blow up the whole site?

May 19, 2010 at 11:56 am
Ellen 

This technical problem doesn’t really seem like a hardship. My Swiss Mennonite ancestors were persecuted in the 16th Century by being submerged in frozen lakes, burned out of their homes, or sent naked into the Alps in mid-winter. My colonial ancestors’ kids died on shipboard to America. Some survivors from that faced being captured and scalped by Indians or succumbing to smallpox. Women died in childbirth; men died early deaths from horrendous farming conditions. So now, Ancestry goes down for a few hours and Americans are outraged. Outraged! Have we learned nothing from the courage and stamina of our ancestors? Time to review our paper record books, send off for those missing vital records or write our aging relatives. It’s called resourcefulness, and I thought we Americans were pretty good at it. If we can’t break the online addiction, we can even go to familysearch.org to get online records like censes, AGBI and pedigrees. Life is good!

May 19, 2010 at 11:56 am
Cynthia Cox 

I would really like more specific communication. Maybe some updates on the progress. I agree that unscheduled maintenance is vague, like saying, hey, we know it isn’t working and are unsure when/if it will.

May 19, 2010 at 11:57 am
William Holmes 

I hope maybe more research data may be uploaded!! Also I am looking forward to the 1940 Census data!

May 19, 2010 at 11:57 am
AR 

I agree with Paula #309. I’ve stumbled into trees that gave me a good laugh.

I’d like to be working on the site now too but OMG this isn’t the end of the world people. This is a great site and I’m looking forward to the repairs being completed.

May 19, 2010 at 11:57 am
Pam 

I agree that we should get an extra day when we cannot use the service we paid for. I know things happen, but we should be compensated as paying customers. When it is time to renew my subscription, should I say ask me tomorrow, I am having technical difficulties today?

May 19, 2010 at 11:58 am
Mary 

I am like a few others who believe if we are paying for something and not a little but a lot out of a pay check things like this need to be managed better or we get a day free. I do not get many day’s off working 2 part time jobs to support myself and family and doing this because I want to trace family is costly to me so free day at least would be good

May 19, 2010 at 11:59 am
Alicia 

#347 Daniel – sugar for my tea please…and maybe a touch of milk?

May 19, 2010 at 11:59 am
Diana 

There have been “technical problems” ever since Ancestry started their major advertising campaign . . which ar getting worse from week to week. The BEST MARKETING TOOL ??? . . . a SATISFIED paying customer.

May 19, 2010 at 11:59 am
stan walker 

what i would like to know is if one great family and ancestry are combined why are yo trying to collect a montly fee for both also what other trees are also combined but charging for it to

May 19, 2010 at 11:59 am
Raymond 

I live on a fixed income. I spend alot of time on ancestry.com and I make sure the bill is paid on my site every month and on the right day even I have an unplanned expense.
The Ancestry.com site just had a scheduled Maintenance a couple of nights ago.
I am very irriated and am thinking about telling my family and friends about this.
Myfamily.com used to do this junk too and say sorry for your inconvence however they never make it right with us customers gee sounds like the government.

May 19, 2010 at 12:01 pm
Chris 

We should be fairly recompensed for time that the service is not available.

Many of us have been Ancestry’s free advertising through word of mouth, and some of the best such advertising comes when the service screws up like this and then makes it up in some way.

May 19, 2010 at 12:01 pm
Daniel Filtness 

#355 Alicia… sure. there ya go. Biscuit with that? lol

May 19, 2010 at 12:01 pm
Teresa Fraser 

No problem. Thanks for the heads up. As long as I am able to research, no problem. I will add the information later to my trees. Perhaps I will read through some of your archived articles.

May 19, 2010 at 12:01 pm
Brenda Lyle 

This is totally unacceptable! What is really going on???

May 19, 2010 at 12:01 pm
Debbie 

I have over 14,000 names in our tree and truly hope that no information is lost. It has taken a long time for me to load and research.

This maintenance seems to be happening quite often, is there a problem that has been unable to be resolved? We were just down the other night and I am just curious if we should be worried.

I really enjoy your site and don’t want to lose it. It has been extremely valuable for the research I have been able to do.

May 19, 2010 at 12:02 pm
Alicia 

#360 Daniel – no biscuit, thank you… BUT, do you have a box of tissue?? I believe they may be needed here.

May 19, 2010 at 12:02 pm
William La Follette, Jr 

Keep up the good work at ancestry.com….. Keep making it better and keep buying this records that you have on here for us to look at.. Saves me a trip to the courthouse or out of state….Thanks… Bill

May 19, 2010 at 12:02 pm
Donna Thompson 

I think this site is great. But i am tired of the family tree tool, needing maintaince. I am working on two family trees. I have alot of information on this site. I do my backup, but you still should not have to do so much maintaince as you do. Ever since you have changed and updated you web page, their has been more maintaince being done. I would like to know when this problem will be fixed. Thank you for you time.
Jean

May 19, 2010 at 12:03 pm
Grace 

So Ancestry.com people….seems a lot of people want to know if you will be tacking on an extra day to their subscriptions. Or just charging less.
Can you provide that information to all your subscribers who are interested?
I set aside this afternoon to do some work on my family tree, but what can you do!!!
Guess I’ll go enjoy the sunny day up here in Waterloo, Canada.

May 19, 2010 at 12:03 pm
Vivian Simmonds 

If you really do appreciate our feedback then perhaps you should take note of all the comments here. Ancestry just seems to be hitting more and more problems, without ready solutions, resulting in a day like today.

Your fees surely are high enough to employ the right staff for the right job – and if you do have the right staff for the right job then you obviously need to increase the numbers.

Compensation of some kind is due to your members.

May 19, 2010 at 12:04 pm
Daniel Filtness 

#364 Alicia… No sorry. Got kitchen towel if that helps :-)

May 19, 2010 at 12:04 pm
Bob 

LESS THAN A DOLLAR A DAY………1-800-cry-baby

May 19, 2010 at 12:04 pm
dee 

I know it’s a hassle not being able to access our trees but getting mad won’t make the trees come back sooner.

Instead of complaining, why not do stuff you’ve been putting off? Scan those pics. Review your research. Update your To-Do list. File those censuses, SS-5 forms, etc. With genealogy, there’s always something to do.

As for the class-action talk, I’m sure there’s something in Ancestry’s Terms of Service which says there may be times when the site’s unavailable.

p.s. I didn’t know we could transfer our ancestry trees to our FTM – is this something new with FTM 2010?

May 19, 2010 at 12:05 pm
Annette 

I didn’t either. I tried it last night and it worked.

May 19, 2010 at 12:07 pm
maerickson 

Come on guys, speed it up. This is ridiculous. I am a senior and the money you charge doesn’t come easy. My time is still worth something. Not ready for Prime Time.
Thank you.

May 19, 2010 at 12:07 pm
DONNA D 

BOB 330 HAVE A GLASS OF WINE WITH TONY IN ITALY OR A DRINK WITH TH MARGARITA GIRLS

May 19, 2010 at 12:07 pm
Joseph Parente 

Will anyone at Ancestry actually read these comments?

May 19, 2010 at 12:07 pm
Maggie 

If all of you complaining ninnies would cancel your memberships as you are threatening to do, then maybe that will provide the relief the system needs to bring it back on-line for those of us who are exercising a little patience and understanding.

May 19, 2010 at 12:07 pm
Debbie 

Ellen #349- great!!

May 19, 2010 at 12:07 pm
Pete Jenner 

Hi,
At last I found time to do some more research, but to find the site down again, this is getting more and more frustrating.
Not only am I paying for access to this site I have spent more money on your family tree maker, how much more money is it going to cost me and others like me,I trust that you will be reimbursing people for the lost hours or day’s, by way of an extention to our memberships,or do we have to sign up to The Geneologist or Genes Reunited.

May 19, 2010 at 12:08 pm
Don 

Ellen (#349), Nicely said. I see this not only here, but site after site, where people get so indignant when life isn’t being perfect for them. I hope this the worst problem that I encounter for quite some time to come.

May 19, 2010 at 12:08 pm
Alicia 

I believe at the end of December, 2009, ancestry.com posted they had paid subscribers of 1,066,000. I’m sure the approximately 200 people here begging for their .65 for today will get a lot of attention. (i removed about 1/2 for those of us here for amusement only..)

May 19, 2010 at 12:08 pm
Tim 

Well, after reading all these comments it sounds to me that this is not something new for this site. If their IT and software people are that un-reliable then what about the actual research and data that is found that is my history…could that all just be something made up to Make Eric Shoup lots of money on trusting folks like us believe we are investing in something worth while…I was on a trial, but seriously considering just canceling as this sounds alot like the big boys in the finicial sector ( Wall Street) …Just making up anything to get peoplet to buy into so they can make lots of money…ummmm. very srange.

May 19, 2010 at 12:08 pm
Sharon Conley 

This is happening more often, I could understand if it was once in a while. I work on my tree daily and and really expect that my tree would be at hand for me. Over the past year there have been more and more delays, this has me rethinking my renewing my membership. I am paying for a service that isn’t always working.

May 19, 2010 at 12:08 pm
Linda B 

Our family’s business is technology – servers, etc. The internet is great but it is not perfect. Servers going down and maintenance (scheduled or unscheduled)is very common. On the whole, Ancestry.com is very reliable and I have truly enjoyed the ten years or so that I have used your service. I believe I have received my money’s worth. Sorry I’ve waited so long to give you a “high five.”

May 19, 2010 at 12:08 pm
Rebecca Whiting 

I agree with the masses – having been a paying member for a decade and finding it still impossible to speak with a live person there is ridiculous. Please credit my account the prorated amount I pay for an annual membership. I want to be paid for every hour of “unexpected maintenance” and regular maintenance should be scheduled between the hours of midnight and 6 a.m. I must have accumulated at least a week of free service and fully expect it. Didn’t we learn anything from Toyota? You cannot expect to grow like lightning and not work harder on your technology. There are too many free sites out there and my genealogy library offers free use of this site, so get with it.

May 19, 2010 at 12:09 pm
Jack Broome 

Thank you for the update. I know these things happen to any computer system. I would rather you keep Ancestry.com down and take all the time you need to correct the problem than keep an ailing system up risking the loss of data. I’ve been a subscriber for almost three years and this is the first time it’s effected me. That’s a very good record! Ignore the haters!

May 19, 2010 at 12:09 pm
William La Follette, Jr 

i got the USA package for 150 a year…. i think that alone will save me GAS MONEY @ 2.79.9 a gallon
y`all need to get sum cheese to go with your whining… i do understand the letdown your having but you have to remember everything breaks down ever now an then… even your car and your house…. i`m sure they are fixing the problems they have now so just lay back… relax and chat i nthe chatroom…. ops they don`t have a chatom do they? HEY ANCESTRY HOW ABOUT A CHATROOM??????

May 19, 2010 at 12:09 pm
Sandie 

I’m most disappointed with these interruptions in service, most companies would be held accountable for a disruption of service yet ancestry does not feel they are held accountable. Disappointed enough to move to another provider, yes joined one today!

May 19, 2010 at 12:09 pm
Vicky 

Ancestry PLEASE do your best to fix the problem. We have a family reunion coming up this summer & I still have a mountain of people to input & research. Please, Please, Please do more than your best to fix this problem.

May 19, 2010 at 12:10 pm
Katie 

When you pay for a service and you don’t get it, you should be compensated, plain and simple. It won’t happen, everyone knows that, but I’m required to stand behind what I sell and they should too. If you go to the movies and the film breaks, you get another movie and another time.

May 19, 2010 at 12:10 pm
Colin 

Gosh! I’m glad some of these moaners aren’t MY relatives! …. Yikes! Come to think of it, maybe they are! Oh, well, at least I wont’ be finding that out today while the site is down :-)
And for all those who think that down times should only be “after hours”, spare a thought for those of us who live in the rest of World (that’s the place from where many of your ancestors came!) – your “after hours” are our “hours”!

May 19, 2010 at 12:11 pm
Chuck Maurberry 

go Judi Zimmer! #332!

May 19, 2010 at 12:11 pm
Megan 

#309 – ahahahahahaaa! You speak the truth!

May 19, 2010 at 12:11 pm
Don 

#347 Daniel I’ll have my coffee black please.

May 19, 2010 at 12:11 pm
Holly 

Quite a few of the comments I’ve read proves how much our society is demanding Instant Satisfaction!

My goodness the people who are complaining so rudely, are obviously newer to this site. Yes folks we pay for it but come on, things happen. I have been with Ancestry for almost 10 years and have encountered very few interuptions.

Also stop and think how many costly trips you would have to take, how much money you would spend sending away for the information that is at your finger tips.

I use Ancestry at least 6 days a week and am very happy with their preformace. I started genealogy many years ago when there were no computers in homes, no internet, so that meant lots of hard expensive work!

Bravo to Ancestry!

May 19, 2010 at 12:11 pm
Ron 

I can’t believe you guys – your are out running movies on Ancestry.com to get more people to join and you can’t even handle the people you have. This is the third Time within a month that i can’t get to my tree -it sucks. Get your act together.

May 19, 2010 at 12:11 pm
Ellen 

Dee, #371 — You can download your Ancestry tree as a .gedcom file and open it in most any family tree software. FTM has always been able to open .gedcom files. I download my Ancestry family trees about once a month to have backups in case Ancestry goes down. Like today. You find the download link in the “manage tree” section of your family tree. Of course, Ancestry will have to be up again before you can do it! (doink!)

May 19, 2010 at 12:11 pm
John 

Does your electric utility compensate you if the power is off, I don’t think so, does the Cable company compensate you if the cable goes down, I don’t think so.

Why expect theses fine people to compensate you. Like electric utility and cable where would you be without them? Driving all over the country using expensive gasoline in your car.

Give them a break.

May 19, 2010 at 12:13 pm
Debra Thompson 

#309 Paula, There is a lot of mistakes that people make when adding to family trees. But to their defence, it is really hard to put certain names to families and dates. If you have not realized it, but long time ago families named family members after cousins, aunts, uncles, sisters, brothers,fathers, and mothers. So the same name repeats its self a lot and dates of births for the same name are very close. Early census don’t list members of the family by daughter, son, etc., so some of the names listed with a family member could not be their children, but a brother or sisters child. If we could all afford to do it, the best research would be to go to every state and county that our family lived. We are at the mercy of the information that is on the internet. There is a lot of information that has been lost due to war, fires and poor records. I am working on a second family tree book at this time and it is upsetting that I can’t get into my family trees too, but this won’t speed up the fixing of the site. I have been part of this site for almost 1 1/2 now and have never had any problems.

May 19, 2010 at 12:14 pm
Katie 

How about an update on the time line for restoration of service. Tomorrow or possibly today.

May 19, 2010 at 12:15 pm
Don 

Paula (309) You hit the nail on the head. Some of the trees on here would be funny if they weren’t being used by person after person. Another thing that annoys me is that their are messages 10 years or more older on their message boards. They could free up a lot more space on their servers if they would automatically delete all messages more then a couple of years old.

May 19, 2010 at 12:15 pm
Daniel Filtness 

#347 Don… there you go, 1 coffee, black.

Calling out ”Tea…. Coffeeeee… Newspapers….”

May 19, 2010 at 12:15 pm
William La Follette, Jr 

Anyone out there looking for LaFollette’s ? :)

May 19, 2010 at 12:15 pm
Misty 

I am quite enjoying reading the people complaining about the people complaining. Really enjoying the people on the “be patient” side calling the folks on the “what’s going on?” side rude names.

Everyone has a right to express their opinion. I am more shocked at how rude some folks here are being that I am at the downtime, or the folks upset about it.

May 19, 2010 at 12:16 pm
Chris 

My shoebox is also missing. And I too think we should be compensated in some way. I have been debating wether or not to continue my subscription as it is.

May 19, 2010 at 12:16 pm
TamaraMyers52 

#347, I take both cream and sugar, maybe a shot of Bailey’s as well.

May 19, 2010 at 12:16 pm
De Colie 

Computer repair is some times is unexpected if you want to do just research go to a number other other sites and sve your info in a note pad then when Ancestry is back up post it on your tree! There is Genealogy.com, myheritage.com, kindredkonnections.com, and onegreatfamily.com just to name a few I do research on them but my main tree is on here good luck everyone and have a great day!

May 19, 2010 at 12:17 pm
Chris 

Less money on advertising for new members – more money on improving the service for the members you already have.
Still beats sitting around in County Record Offices & Libraries. Sort it out!

May 19, 2010 at 12:17 pm
patricia boen 

To the one who said this: “Google has issues, so does Yahoo, Hotmail, eBay and the like – just take a moment, breath (sic), and hopefully, they will be up and running soon.”

uh, I am not paying three hundred bucks a year to access Google, Yahoo, Hotmail, eBay “and the like”. And I don’t recall ANY of those sites having an extended crash.

May 19, 2010 at 12:17 pm
Rebecca Whiting 

Okay William LaFollette, Jr., don’t sympathize. Just try contacting customer service and hold your breath until a human being responds. I am a realist; not a complainer. I want what I promised in exchange of my hard earned dollars. “chat i nth chatroom….” Yuck.

May 19, 2010 at 12:17 pm
Charlie 

Perhaps the 14 day free trial has something to do with it.

May 19, 2010 at 12:17 pm
Maureen 

Hope you sort things out soon, I love Ancestry and the help given in tracing the past. I know anyone can get a tech.glitch just hope its not serious.

May 19, 2010 at 12:18 pm
Jerry 

I guess I will go over to the National Archieves to find out what I need. As been posted, it’s becoming more frequent that these unplaned events happen and longer offline. Not only that, problems with duplications of material and unable to do something about it. Not only that, I cannot upload pictures and other material into my line. They once had this very nicely but now. woops.

May 19, 2010 at 12:18 pm
Katie 

Thanks for the update. Now I’ll go run some errands and check back later. Hope I can do some work on my tree today.

May 19, 2010 at 12:18 pm
Linda 

Anyone remember the Conflicker worm that happened to Salt Lake City not too long ago?? It seemed to proliferate into worms, trojans, and viruses. I wouldn’t mind ancestry.com going through and scanning the trees. It’s better than a computer crash!!! You are paying to use their services, and post your tree publicly or privately. If you want your tree for your personal use there are all kinds of software you can get for your computer to make your own family tree.

May 19, 2010 at 12:18 pm
Dianna 

I agree with Lynne Black and Kevin H. Give us a way to merge duplicates, please!! And to Williams comment, a free comp to Family Tree Maker 2010 to back up our data is a great idea. Love it Sam, post 18, Kevin H, post 33 and Lorraine, post 119!

Ancestry.com is a great site for research compared to how we used to have to research 20 years ago. Hope you get it up and running again soon! We’re all waiting!

May 19, 2010 at 12:19 pm
Dianne 

#349 Ellen…. great post. I am frustrated because I have tried over and over all day, but I know it is an addiction that runs deep for me. I am reading old hand written letters, preparing to enter bits of data when the site does come back. This sure has reminded me to take a min and download the gedcom every time I exit the site! Only problem is I don’t think I have all the notes and photos with that. Didn’t think about it until just now. I have been out of the game for a few years and recently got the addiction relapse! lol. Hurry Ancestry I am having crazy withdrawls!

May 19, 2010 at 12:19 pm
dixychik 

While you are doing all this maintenance, why don’t you do some things to make it easier for people to enter information. Like a screen where you can enter twelve children or more at one time, instead of one at a time. Or some simple things that any ordinary blog can do, like slideshows. And while you’re at it, get rid of that putrid green color on every page that I despise. The reason you get away with charging outrageous prices, and shutting down whenever you feel like it is because you have no real competition. You aways brag about listening to the customers, but you never listen to the customers. Fire everybody and hire some people who know what they are doing.

May 19, 2010 at 12:20 pm
herb 

I do not really mind this occasional unplanned maintanice, but what I have complained about for so many years is the search function returning to many hits. It would seem to me that if you are looking for a “Name” “Birth Date” and place of birth and “Death Date” and place that the search function would only return those hits that would include the birth state, and death state if different. But alas it will return hits that are from all over the world, and names that are not even close to what your searching for. I know from years of work in the Navy that you can fix the search fields to eliminate those hits from places other than the state or country your looking for. So my comment is long but it would be nice if you would fix your search function to return what it is your actually looking for, I do not like looking thru several thousands of hits that should not be there to start with.

May 19, 2010 at 12:20 pm
Katie 

Herb #419, use advanced search and check “exact” on the name, birth date, year, residence…anything. That will help whittle down your search. That’s one feature I’m really happy about!

May 19, 2010 at 12:21 pm
Len 

I have a problem when I searching my family that the search is not using the birth date or death date or marriage date to pull up the correct census records, family records, etc. Example: Searching for father in my family born in 1823 & died in 1863. Only Census Records 1900, 1910, 1920, 1930, etc. showup with my search.

May 19, 2010 at 12:22 pm
Wendy 

I hope it fixes the problems that I have been having…. At home, I have DSL cable and I have to hit the Refresh button A LOT, because I get pages full of symbols and garbage.

May 19, 2010 at 12:24 pm
carl smith 

Just my luck. I just upgraded my account this morning to a paid account and now I can’t use it!

May 19, 2010 at 12:24 pm
Marshall McCoy 

While you’re at it, please work on the slow displays, guys ! Regards, Marshall

May 19, 2010 at 12:24 pm
herb 

Katie 420, I have tried all the things they tell me to try, they have sent me emails showing me how to do this, I try but it still returns way too many hits on the names I am trying to search for. But thanks for the reply lol

May 19, 2010 at 12:24 pm
sue 

How about offering a discount for the inconvenience.

May 19, 2010 at 12:24 pm
David DeWalt 

Thanks for working on the problem. I’m an IT guy and I know that problems occur unexpectedly whether it be a hard drive/disk farm failure, power outage, network link down or any other issue out of your control. I’d rather you take the system offline and fix it correctly than leave it up and have data corruption. I’ll wait and try again later.

May 19, 2010 at 12:25 pm
Colleen Wilson 

I also would like to know when the 1911 census will be available and are you going to make us pay extra for it.
This old lady does not know what to write in the space that says your website.

May 19, 2010 at 12:26 pm
Jim 

I haven’t read all these entries, but I know this – this is NOT unplanned maintenance – this is a system crash. Unfortunately, you cannot schedule system crashes. You DO NOT have maintenance during peak hours, and in the unlikely event that you do, you will know how long you’ll be out of the water. Either, they have lost a LOT of servers, or some piece of software has glitched – which means it was not tested properly. Too much traffic would result in slow service, not no service. Now, I would hope that they have everything backed up, might lose a few updates, so we should be all right. This smells more than anything like a denial of service or hacker attack messing up some unsecured software.

As for getting a rebate – HA!

May 19, 2010 at 12:26 pm
Karen 

I totally agree with comment #419 & comment #1
…and I might add, when you pay your hard earned money for a service “What kind of service do you expect to receive”???

May 19, 2010 at 12:29 pm
Shalanda Wilson 

I think you are doing a great job and these things happen. This site has helped me so must and I really do appreciate your hard work.

May 19, 2010 at 12:29 pm
Melanie Reed 

My concern is the new people who have never actually done research and don’t know how to source their findings to verify them and will create inaccurate family trees which of course causes more inaccurate hits for us who would never add anything to our family tree that is not sourced. Of course this has already been occurring it has now just exploded.

May 19, 2010 at 12:30 pm
Maureen 

I’ve just begun a further extension to my tree! Logging on and finding my trees missing was a terrible shock. I hope all the info is intact, it represents years of commitment and research. I hope the site is up soon! Refunds and/ or site account extensions would be considerate. Hey #347, I could go for that coffee right about now!
Thanks All.

May 19, 2010 at 12:30 pm
Gloria Haney 

I am so proud to be a member. I was just discovered to be a missing link in our family and was located a family member that had been looking for his birth name, as he had been adopted some 65 yrs. ago. If I hadn’t been a member he would have never discovered his lost family. I can’t thank this sight enough!
Gloria

May 19, 2010 at 12:31 pm
ginger 

This is appalling. I’m working on a deadline to complete a MyCanvas project and need this site to be up. The last time I was on a deadline several months ago, the same thing was happening.

May 19, 2010 at 12:31 pm
Judith Kukowski 

Oh! Such impatience by so many! Yes we are paying for this service. But it’s a whole lot cheaper than flying around the world to retrieve records.
#347, I like mine plain. But a shot of whiskey would be nice. LOL

May 19, 2010 at 12:31 pm
Stu Hitchner 

Everybody just Chill!!!!! Let them fix whatever needs to be fixed and just get over it! It’s not a perfect world….”Do I get an extra day subscription????” Geez….quit being a bunch of babies.

May 19, 2010 at 12:31 pm
familyhistorycrw 

I have several trees on ancestry.com and have had a membership for about three years. I must say, in ancestry’s defense, this is the first time that the tree has been unavailable for an extended period of time. I do not know what the issue, but I am okay with it as long as my information and research is safe. I am a genealogy addict as well and do miss being able to use it but we must understand that things break and have to be fixed.
Thank you, ancestry.com, for making my genealogy research much easier.

May 19, 2010 at 12:31 pm
Eric Shoup 

I have provided an update to my original blog post above. Check it out at http://bit.ly/9Pj56W.

May 19, 2010 at 12:32 pm
Saxon 

HURRY UP !!!!!!!!!!!!!!!

May 19, 2010 at 12:32 pm
Luana Alger 

‘Unplanned Maintenance’??? Could it possibly be that this is the ‘Politically Correct’ way of saying, ”Sorry guys, but someone screwed something up during the ‘Scheduled Maintenance’ we had on Thursday morning. We were just letting a few days warm your feet before doing this so you, hopefully, wouldn’t put two and two togeher. And, by the way, we’ll still be hitting your credit card up as scheduled. That system never goes down.”… Can you say aggravating?… Now for a good question… If my tree is so safe, why did ancestry.com make me create another tree?… You can bet I called your tech support line as soon as it was possible. I can say that ‘an extended period’ tells us NOTHING… That could be 3 hours or 3 weeks for all we know. At 6 1/2 hours since I first logged in to access my tree that was not there, it’s already been way too long as it is already. Grrrrrr!

May 19, 2010 at 12:32 pm
Linda B 

For those of you who are threatening to cancel your memberships or that you can’t afford the other packages, you can always go to your public library – any public library all over the country – and access your account. You can even get into other countries like Great Britain – for FREE ! The libraries have a special version of Ancestry. I did that for a long time until I could afford a membership. Another thing – Ancestry doesn’t go down nearly as much as my Charter service does! I can’t work on my family trees then either.

May 19, 2010 at 12:33 pm
Gary David 

Having been involved with computers (IT world) since before there were pc’s in homes I can understand the glitches that happen, and they DO happen! For people with the lack of patience, or the lack of what goes on behind the “scenes”, CHILL OUT. I’ve been using Ancestry for many years and have had no gripes whatsoever. With the added subscribers and, from what I’ve seen lately, people NOT paying close attention to DATES, I’m sure the “overhead” being seen on the servers is overwhelming and the degree likely not expected. NO business can ever predict what growth happens. If these problems are due to hardware or networking, patience, these things happen and always will. People that aren’t satisfied can always go back to just pencil and paper with a full tank of gas in your vehicle.
I love it here!

May 19, 2010 at 12:33 pm
Jeanne 

I completed by 2 week free trial, I’m 3 weeks into my first month subscription and this is the second time the trees have been down. Hope this is not a chronic issue because I’m enjoying the research immensely and it’s disappointing not to be able to dive in when I have some free time.

May 19, 2010 at 12:33 pm
Sandra 

Do you plan to reimburse me? This is ridiculous!!

May 19, 2010 at 12:34 pm
Ellen 

Diane #417 — When you download your family tree .gedcom, the photos and records that you attached to individuals in Ancestry are included in the gedcom, but they are only http links to the records in Ancestry. So no, you don’t get the actual records included in the gedcom file. One of my continuing projects is downloading the records as pdfs or image files to my computer. I can’t afford to stay subscribed to Ancestry indefinitely, so I do appreciate the ability to download records for my own use. It is time-consuming though. I think that overall, Ancestry is an awesome collection of interlocking databases and the retrievals are just stunning. I will eventually upgrade briefly to get Italian records for my husband’s ancestors, once Ancestry turns more to working on Italy. Can’t wait for Bohemia / Czech Republic, too. We live in an amazing internet era, no? I think the community here is pretty cool, overall.

May 19, 2010 at 12:35 pm
Jamie Tinkler 

This is the first time i have used this site and i was at first impressed and was thinking of paying to become a member, i have now decided against this due to these ongoing problems.

May 19, 2010 at 12:36 pm
Martha 

It took over 1 minute for an historical records search to appear. I would not say “historical records collections hasn’t been impacted…”

May 19, 2010 at 12:36 pm
Christine 

Running out of time, Took the afternoon off to get stuck in.Also Reading others comments finding their Family Tree Maker will not to merge with Ancestry who tells me there should not be a problem or alternatively they are two separate companies. Groan!

May 19, 2010 at 12:36 pm
Ed 

#436 – Aha, so we’ve learned the cause of this outage – Ginger working on a deadline. LOL.

May 19, 2010 at 12:37 pm
melanie 

Are we going to get credit for the time we are unable to access our Trees? I have limited time to work on this and it is very frustrating.

May 19, 2010 at 12:37 pm
Linda Holley 

My goodness what a bunch of children! Bad things happen to websites all the time. Don’t you people have anything to do today but grip about Ancestry. What would we do without it – I know, buy subscriptions to 10 different sites to find the same amount we find on Ancestry – just like they have to do in Northern Ireland and after they find it they have to pay more to actually look at the record.

As for records loading slowly – that’s not Ancestry’s fault that’s your fault that you do not have wireless.

May 19, 2010 at 12:37 pm
Harry Miller 

Here’s an idea………….How about notifying us by email when the Member Family Trees are up and running again. In that way we don’t have to keep bringing up the site to check its progress.

May 19, 2010 at 12:37 pm
Gunilla Anteryd 

#333 Annie: Thank you for being the only (?) one looking outside the US – there are parts of the world where there actually is daytime when it’s in the middle of the night in America. At the moment, it’s 8.30 p.m. here in Sweden, a time of day which is perfect to do some research. I can’t access my tree either, and I use the Swedish ancestry-site. Too bad, but do you know what I’m going to do? I’m going to take my dog for a long walk in this gorgeous weather and maybe check back later. Or maybe tomorrow, there’s no rush.
Be patient, folks, things do break down – and they usually do it at the most inconvinient time.

May 19, 2010 at 12:38 pm
Louise 

What a business! I pay you money to give you information. I’m now thinking of just a desktop tree and doing my research elsewhere, all over the internet, which is rarely down.

May 19, 2010 at 12:38 pm
Debbie 

226- you have got to be kidding. We all have credentials. You need to get a life. What does spouting all of your “accomplishments” (I use that word loosely) have to do with Ancestry.com?
This is crazy to read from everyone. Certainly worth the price of admission.

May 19, 2010 at 12:38 pm
Jamie Tinkler 

Does anyone know of another ancestory website that i could use?

May 19, 2010 at 12:39 pm
Sue Sanna 

I have enjoyed using your site – was sorry however to find the trees not working today. Shall keep checking and hope it can be resolved today.

May 19, 2010 at 12:40 pm
Allison Conklin 

Everyone who is gripping about getting a “FREE” day of usage tacked onto their monthly fee, let’s take a brief moment and do the math. If you pay $29.95 a month (like I do) and you divide that by 31 (there are 31 days this month) that comes out to a WHOPPING $0.97 that you will loss for every day that it is down. It might be a much stronger case if the site is going to be down for half of the month. On another note, I am frustrated just like everyone else is about not being able to feed my “addicition” but tomorrow’s another day. It will be OK. Promise.

May 19, 2010 at 12:41 pm
Charnell 

# 390 – Colin ,I agree!!
I have been a member for several years and this the first time its happened to me. Guess I’ll go take some pictures of headstones for people’s requests.
# 31 – you are correct – this is soo small compared to the oil spill.

May 19, 2010 at 12:41 pm
carl smith 

After reading some of the comments here, it looks like this is a “chronic” problem with Ancestry.com. I think I’ll cancel my account before the 14 day period is up so that I won’t be out the money. Too bad, it seems like this could be a good source for information if they had the right people in place. It seems like they do not know what they are doing!

May 19, 2010 at 12:41 pm
Dee 

Thanks for letting us know. You guys are doing a magnificent job with the work you are doing. I am still amazed by the creative and extensive connectivity tool available, between trees, researchers and search fields. Fantastic! and you are always working to improve and expand. Unbelievable. The price is very reasonable for what we receive in return. Thanks!!

May 19, 2010 at 12:42 pm
Betty Cornish 

At last it’s warm again, there’s a nestbox full of great tit nestlings outside in the garden to watch, the washing has dried nicely on the line, there are lots of flowers in bloom, – all to see from my window. There’s more to life than family research although I enjoy that too of course. Just quit moaning and get a life! Love from Bedfordshire, England

May 19, 2010 at 12:42 pm
Ruth 

For those of you in America who think you are the most important people of all let me just tell you that those of us who live in other parts of the world are on ‘peak time’ while you guys are in ‘sleep time’, so less of the ‘do it on sleep time’ rubbish!
Please give us some consideration as well as it is just as frustrating for us when we try and use the site to be told to ‘try again later’.
I pay a yearly subscription! Like a lot of other people I think we should have extended time on our subs for all the times we can’t get on the site!

May 19, 2010 at 12:43 pm
Kat 

Bothers me too, everytime it happens, even the planned times! I am a night person and stay up late to work on my trees. I guess there is no good time for them to do upkeep work. But I think the service provided is worth the money I spend. This is the first time I have heard that our info is safe, I have never lost anything during these ‘time down’, is that a realistic worry?

May 19, 2010 at 12:43 pm
Linda B 

Carl #464 – This is NOT a “chronic” problem with Ancestry. I’ve been a member for 10 years and am working in Ancestry sometimes 10 hours a day (or until my eyes cross!). I can count on one hand the times Ancestry has been down like this.

May 19, 2010 at 12:44 pm
Molly Kernan 

I have no gripe with Ancestry.com for an occasional maintenance outage. It happens in EVERY business, and in my experience with Ancestry, it has only happened a couple of times over the last year and a half.

My chief complaint is that many people who post trees to Ancestry don’t bother to validate and source their work. (And sorry, I don’t think of OneWorldTree as a reliable source.) As a result, many trees contain really bad data.

While the trees are down, consider using Ancestry’s SEARCH tool to look for new things about your ancestors or to locate sourcing to back up your existing data.

One of my favorite reading sections is the STORIES, MEMORIES, and HISTORIES section of the card catalog. There are a lot of old books in this section. Many are county histories that were published in the early to late 1800′s. Many of them contain biographies of early residents, and I have found several very-lengthy biographies on some of my ancestors with information about their children. With the trees down, now would be a good time to look at what is available.

Even if you don’t find mention of your family, there will no doubt be mention of what was happening in the community when your family lived there. In one of these fabulous old books, I found out that at about the time that my family moved to New York, the entire town had been torched by Indians. This explained their motivation for migration.

You can also start a list of resources checked but for which nothing was found on your ancestors. Keep that list up-to-date and along with the surnames searched, and when you’re looking for something in the future, you’ll know which resources you’ve already tried.

Ancestry has a lot to offer besides the Family Tree section. If you are going through withdrawal, take a look at some of Ancestry’s other wonderful tools.

May 19, 2010 at 12:44 pm
Cheryl Sterrett 

Lighten up people and cut them some slack.
I have been a member of Ancestry at my current level for ten years and prior to that about six for a total of sixteen.
I have never had a problem. Maintenance has to be done to maintain the site.
The people at Ancestry are some of the best to work with including in the area of customer service.
Great Job Ancestry.

May 19, 2010 at 12:45 pm
Misty 

@ #460, Jamie Tinkler: try familysearch.org – they have a lot of records available, including census, birth, marriage, and death. Good resource.

May 19, 2010 at 12:45 pm
Diane 

Today’s my day off and I have really been looking forward to working on my ancestry site which I also pay dearly for!
Can anyone tell us how much longer we will have to wait?
I can’t even work on my Family Tree program as they are linked!
Why can’t this stuff be done at a time that might be more convenient for most of us?
I really wonder about that given the fees we pay.
Any idea how much longer the wait will be as it has been hours already?

May 19, 2010 at 12:45 pm
Brad 

Thanks for the hard work guys on fixing the problem.
For the others, Maybe some reimbursement should be done for those that seem to be checking ancestry.com while at work. Maybe your employer can ask you to reimburse them for the time you spend not actively working. Retired so I can check when I want, and look forward to researching all the people that have been dead for decades. Also, if you are worried about losing your information, your fault for not backing it up. Any 4th grader in a computer 101 class knows that. Download the ged file and keep it as a backup.

May 19, 2010 at 12:45 pm
KIM HALL 

Just to let people know, I have subscribed to this site since 2007 and I NEVER had a problem with the site being down until recently. I guess since the show Who Do You Think You Are aired, the site is being heavily used. Be patient people…..this is a first.

May 19, 2010 at 12:48 pm
Cynthia Jarrell 

This is costing me money when I can’t look at what I have saved and forgot to backup somewhere else. I have trusted ancestry but like others have said many problems seem to arise lately especially since you are expanding. You think maybe the company has taken on to much or shareing the information with someone else? I am a very patient person but this is rediculious. I work late trying to get a job out and forget once to backup somewhere else and now I am waiting on you so I can work. I feel each member should receive some sort of a discount for this since you are costing me around $300.00 and I am sure I am not the only person.

May 19, 2010 at 12:49 pm
Alan Lathrop 

Too bad this site has the best searching I can find. I have tried others and have to keep coming back. Everytime I see you advertising on TV then I try to search and it says that only partial results are available, please try again some other time for complete results. There is much more down time this year than I have ever seen before.

May 19, 2010 at 12:49 pm
Jim 

I am having no problem searching and saving to family tree maker 2009. I have access to everything except family trees.

I can put it in my onsite tree later

May 19, 2010 at 12:50 pm
Ed 

Reading the comments on this blog is (almost) as much fun as working on my family tree!

May 19, 2010 at 12:50 pm
Deborah 

First let me say I really appreciate this site, what is offered, & I have learned so much about my family because of this site. I enjoy it tremendously! However, there are many trees on here that are not reliable & some lineages that are just plain wrong! Some people take information off another tree just so they can add more people to their tree – I have personally encountered people who do this sort of “collecting”. With all the new interest in this website, it is only going to get worse. Even some of the sources are wrong – if you will look in fine print, some source information may actually be coming from something someone submitted from their personal family group information that is wrong. So people beware!

May 19, 2010 at 12:50 pm
Darla 

Thanks for keeping us posted. Unlike many of the posters here, I’m very grateful for your service and will not expect reimbursement of time unless it gets excessive. Thanks for all the work you do to connect us to our history. Keep up the good work!

May 19, 2010 at 12:51 pm
Sue 

Yes, a breakdown is inconvenient. Is Ancestry expensive? No way. Whatever your plan, Ancestry is very inexpensive. Does that mean that everyone can afford it? No. It is way less expensive per day than taking trips(even “downtown” especially to find digital images of documents and books which are not in my home. Did anyone have to get dressed, go out into something less than a perfect weather day, pay for gas/lunch/tolls/parking/hotels/special transportation/child or elder care, set aside a block of hours for research? I didn’t think so. Do you hold each of your other favorite sites to the same standards? Do you pay anything for them? As a set of researchers, we will find the money to get the information we need. Sometimes we have to save for it, but we find a way. Some can go to a local public library (paid for by someone’s taxes) and use the subscription for Ancestry or books there. You pay less directly for the site and you don’t own the books, but you pay more than accessing site from home at generally any hour of the day or buying those books. Users not in the US complain about the maintenance hours which occur during their “prime” time. Breathe in deeply. Exhale slowly. Organize your files and come back. Maybe…

May 19, 2010 at 12:51 pm
Courtney 

For those of you looking for other places to search, this is one of my favorites:

http://pilot.familysearch.org/

May 19, 2010 at 12:51 pm
Tya 

460 – Jamie there is myheritage.com and archives.com

May 19, 2010 at 12:52 pm
Richard Lewis 

#309 Paula – superlative. Superlative.

The issue for me is NOT the fact that the site is down. It is the CONTEMPT in which the paying subscriber is held. It is a ‘need to know’ situation, and WE don’t need to know. You log on to your bank; unplanned maintenance, no explanation. You go to the train station – a cancellation, no explanation. You go to the doctor – they are running half a day behind time, but no explanation.

So; what EXACTLY is the problem? A viral infection? Someone hacked in? Servers beyond their sell-by date?

Seems to me that the business community, world wide (banks included) have forgotten that it us ‘ag labs’ who keep the wheel turning.

I would suggest a free upgrade to world subscription for a month. If you are already on world subscription, ummm.

May 19, 2010 at 12:52 pm
Ruth 

I meant to have added that even with the frustration of finding that the site is down again I think Ancestry do an awesome job and I will stay with them as long as I am researching my tree. They constantly strive to make things better and easier for us mere mortals and I find myself amazed as how everything just works when you add a new piece of information to a family tree.
So even though I get frustrated when the site is down I think we should give them a huge pat on the back.
Without this site me and a whole lot of others would not have found family members and I now have more cousins than I ever new I had:)

May 19, 2010 at 12:53 pm
Gwen 

I have had such a laugh reading your comments – I love this site and use it every day but its not the end of the world if it goes off for a while it is not hurting anyone – there are many problems in the world – just consider that.

May 19, 2010 at 12:53 pm
Linda Lawrence 

What a shame. We use to call “vapor ware” our products that sales promised but were not yet able to do what was promised. Hope this gets “permanently” taken care of.

May 19, 2010 at 12:53 pm
Claire Rosenberger 

Okay, yes, this is not the end of the world. Okay, yes, it is expensive and we feel like we are getting ripped off when we can’t get to what we are paying (a lot) for. Clearly, there are server or storage issues that need to be addressed. I have read a lot of the comments, and I have to say some of you are VERY funny and should have your own show. If it weren’t for this unfortunate situation, I wouldn’t have found out about the blog! I’ll be back!

May 19, 2010 at 12:53 pm
Carol 

I was concerned about the site being overwhelmed since those tv marketing spots started. As if ancestry didn’t overload enough before they decided to double their membership! I certainly hope we are not going to get more of this in the future.

May 19, 2010 at 12:53 pm
Jim McKinney 

BY THE AMOUNT OF TIME SO FAR EXPENDED ON YOUR MAINTENANCE ISSUE IT IS CLEAR THAT THIS IS A SOFTWARE ISSUE NOT HARDWARE. PLEASE PROVIDE A DETAILED EXPLANATION OF THE ISSUE. IT IS FURTHER NOTED THAT YOU HAVE IMPLEMENTED A CHANGE TO THE TOP OF MAIN PAGE IRT THE FAMILY TREES AND WOULD LEAD ONE TO BELIEVE THAT WHEN YOU ATTEMPTED TO MIGRATE THE LINK THAT IT INADVERTANTLY CREATED SOME ISSUE ON THE SERVER WHICH MAY HAVE CAUSED A CATOSTROPHIC EFFECT ON IT’S OPERATION AND RECOVERY. YOUR ASSURANCE THAT THE FAMILY TREES AND DATA IS STILL INTACT IS CONFORTING BUT YOU LACK OF PROVIDING A ESTIMATED RECOVERY TIME IS NOT. MAYBE MOST OF THE SUBSCRIBERS ARE NOT THAT COMPUTER SAVY BUT FOR THOSE WHO ARE A DETAIL EXPLAINATION WOULD HELP.

May 19, 2010 at 12:54 pm
Doc 

Sounds to me like a hacker as got on site or there is a virus running rampant on Ancestry.

May 19, 2010 at 12:54 pm
Margaret Wilson 

It’s all very well saying historical records are still available. What’s the use of these when you can’t access your tree to find out what records to search for. This downtime is really out of order. Just remember that all of us pay your wages.

May 19, 2010 at 12:55 pm
C & J Fuller 

We’ve used your website for several years now and have discovered ancestoral records and stories which we would never have found otherwise. These stories have enriched our lives, as well as those of our children and others relatives (as we share the new info with a growing group of interested famiy members). It has helped us understand some of the family characteristics that we believed were unique to a particular person, or persons, in our family…only to discover that these same traits were apparently part of an extended family heritage. It has made our family stronger.

We also own business web-sites and understand the great frustration when sites encounter technical problems…for both the users and the developers. We understand the expensive cost also involved in the tech support and programming end of the maintence.

So…even though we were disappointed when we couldn’t log-in to our tree to work on it today…we also appreciate your team trying to work on it quickly so it continues to be the valuable resource it has been for years for families.

May 19, 2010 at 12:56 pm
Claire Rosenberger 

oh and by the way, we all know what “Unplanned Maintenance” means. Please don’t treat us like idiots.

May 19, 2010 at 12:56 pm
Carol Y 

I use Ancestry almost daily and the number of times over the years that it has been down when I tried to use it can be counted on one hand. Thank you for literally hundreds of hours of pleasure and entertainment as I search for my various families.

May 19, 2010 at 12:57 pm
YVONNE 

10 HOURS NOW

May 19, 2010 at 12:57 pm
Dee 

It is not a matter of chill. It is a matter of
Professionalism. Would you want your electric to go out this often? Your physicians and nurses are
human too. How about if you wait 9 hours for your meds
or if the surgeon falls asleep during your heart surgery.Subpar performance is becoming acceptable.
Just because you are an IT guy and no one will die,
that is not an excuse for poor planning and poor performance. Those that accept this level of service must work for the government.

May 19, 2010 at 12:58 pm
Becca 

No. 309 (and 398, and 400): LOL, it’s so true about people just blindly accepting whatever someone else wrote, without bothering to read it critically and see whether it even makes sense! In fact, you may notice that often the same typos appear in ten different trees for the same person (e.g., place names). And the biggest irony, of course, is when people copy a note that points out some of the discrepancies – but apparently they don’t actually read it, as they don’t then correct the discrepancies but just repeat them! It’s not a matter of confusing names – but when someone is said to have “married” on a date 60 years after their death (and 110 years after their birth), and when the person they are said to have married also has a complete tree that is incompatible with their having lived in the same century – well, it’s not rocket science to see that something is off somewhere and that a little more research should be done before just adding it all, and perpetuating the errors.

I agree this current situation is a frustrating thing to encounter, but I disagree that it happens “all the time” (I’m on here “all the time,” at least according to my husband, and I surely would have noticed). I also disagree that the site is slow – I have never found that to be the case, and suspect it’s mroe to do with the user’s browser and internet connection, or their computer, than anything on the site.

I can’t imagine doing this research all from scratch – most of it would be completely impossible, because I never would have known where to go to get the “from scratch” records. For instance, through Ancestry I was able to view a photocopy of the original of my great-grandparents’ marriage information, in a handwritten book from 1840 – but before Ancestry I would not have known what state, much less what county, would have the records. The same goes for a different great-grandfather’s Civil War information and his widow’s application for a Confederate Widow’s pension – I got the actual records from the Tenessee State Library, but did not know his full name or his widow’s name, before finding a great deal of information through Ancestry.

It was also through Ancestry trees and the generosity of other members that I was able to show my mother (84 years old) a photo of her own great-grandparents – she was astonished, and I was delighted (and I reciprocated by posting photos of her grandparents, which weren’t previously on line, so some others had the same type of experience). And through Ancesry, I have connected with several family connections, most of whom have information and/or photos that I did not have – and without Ancestry, I would not even have known of their existence, much less been able to exchange information with them. Pesonally, I think it’s a great site, and provides a fabulous service, and at a reasonable price for what it offers.

When it comes to computers, “things happen” (and it does make me nervous so I decided to do something about it; just by coincidence, I finally got around to buying Family Treemaker and installed it – and downloaded my main Ancestry tree – a couple of days ago). And now – I’m going to go back to work, and perhaps get more done than on a normal day (given that a “normal day” includes several breaks to do research).

May 19, 2010 at 12:58 pm
Victoria 

Do you know what? I think Ancestry has been hacked into – never mind I’m off to open a bottle of wine!! Cheers everyone.

May 19, 2010 at 12:58 pm
Lisa K. Pike 

Since I have lost what seems like it is going to be a whole day of my subscription this month due to unavailability, will a day be added to this month before I’m charged for another month?

May 19, 2010 at 12:59 pm
Shelly 

This kind of makes me sad. I always thought of Ancestry as a happy place, I never met my mothers side of the family due to my Grandmother and mother moving to the States. This site has given me soooo much information and I look forward to my time on here each day, and yes, I am addicted, but it makes me happy.
I am sure the IT techs are not sitting around drinking a beer and playing darts.

I guess I will say if anyone on here is from the Walker family in Durham or the Deluce family. Hello!!!

May 19, 2010 at 12:59 pm
DD 

My question is this: How can a church organization have sole ownership of Federal and State government records??? When I began researching back in the 1990′s, it was all free, including DAR!!

May 19, 2010 at 12:59 pm
Annette Rance 

Needless to say that I am one of many who are just a little cheesed off with Ancestry ‘going down’ yet again. What’s the problem? Could it be that your adverts have overpowered your web sight!

I have just signed up and paid for another year of ‘World Wide Service for the 4th Year running and it seems to be that it’s getting worse – should I cancel my membership, sadly because I am retired and have little else to do with my time, being disabled, I must continue to rely on what has become part of my daily life – (sad old thing)

May 19, 2010 at 12:59 pm
Sherry 

To Eric Shoup: Take all the time you need for maintenance, scheduled or otherwise – these comments are far more enjoyable and entertaining!
To #347 Daniel: It’s time for a fresh pot of coffee; I’ll take a cup with cream and sugar, please. . .

May 19, 2010 at 1:00 pm
susan 

WOW…I wish I was as perfect as all of you that are complaining…

May 19, 2010 at 1:00 pm
Gary Davidcom 

#464 C Smith
This is NOT the usual. I suspect most gripes are from new people. Only since the uptick in TV ads has things slowed a little. I expected this would happen and it did. A computer system that has to process “bad” data will get slow, and slower and slower. The bad data is the DATES people tie together. If a mother dies in 1850 she CAN’T have a child in 1860! People going willi nilli on here is another reason. That’s why the system is likely slow. Systems that have outages like this can be caused by many things, like “denial of service” as was mentioned before. Others are hardware failures and hackers.
This should emphasize the need for BACKUPS for everyone.Create GEDCOM files and download them somewhere. Remember, NOTHING is infallible, especially computers. What CAN break ….. WILL!

May 19, 2010 at 1:01 pm
Beverley Harper 

Dissapointed but still waiting. My day off what a waste!

May 19, 2010 at 1:01 pm
Ruth G 

I am one of those complainers. I know that there are starving people in the world, the gulf of Mexico is filling up with toxic oil, 3 houses on my street have been forclosed. Life sucks – it does not give the less serious aspects of life such as Ancestry a free pass to collect a fee and provide shoddy service.

I am plagued by health issues that are of much less consequence than famine, plague, unemployment and Europe’s less than stable economy, but I do look to Ancestry to fill a very long day spent in bed. Because I am on it so much I can attest to the many “temporary” shut downs on A.com. I hope that I am not too much of a whiner but after having invested in this service -why is it too much to expect a reliable product?

May 19, 2010 at 1:01 pm
Paul Andersson 

It is enevitable that equipment does fail and it is to be expected that repairs do take time to sort out, however, I believe that investment in redundancy equipment is important and would reduce failures of this kind in the future. By the look at the posting, ‘Ancestry’ is loosing it credibility. I would suggest that ‘Ancestry’ should offer a free week to all affected as a gesture of good-will. Paul

May 19, 2010 at 1:02 pm
jackie 

if this is an all-day thing, yes i think we should get an extra day of service. its value is less than a dollar but it is the principle. it was agreed upon that we would pay our $20 or $30 for a one month subscription, for which every day counts.
sure, it’s usually less than a $1 a day, but each dollar translates into the labor you did for it. And for every $1 that is lost, the worker’s time is wasted.

Anyway, hope the site is up soon! In the meantime, I’ve found a few things I wasn’t able to trace on Ancestry on familysearch.org (the LDS site… if nothing else, those guys sure can keep track of records!). If yall haven’t wandered over there, and need a family tree fix (ha!), give it a try!

May 19, 2010 at 1:02 pm
Cheryle 

I’m retired and have been on acom, daily, am and pm, until wee hours of morning since last summer. I LOVE acom! I’ve been researching family since 1966 and since retiring last year, I’ve found the research so much easier (for most things) at acom. Ancestry.com has been consistently up and running anytime I have wished to access it, except for two times in the past year, and it was scheduled. I think that is a pretty terrific track record!

May 19, 2010 at 1:03 pm
Larry White 

So many complainers! Yes, it is bothersome, but get a grip folks. I particularly like the ones who want you to spend your time explaining the problem to them (which they would not understand) instead of working to get it fixed.

May 19, 2010 at 1:03 pm
Diana Rogers 

I agree with #309. GET A CALCULATOR people. I know people did not get married at 4 and have kids at 5, no matter where they are from! Do your math. I am really frustrated at Ancestry being down and feel a better explanation is in order. They may not have known when it crashed what was wrong but by now they surely do. Having worked in Tech Support I can tell you that it may not even be them. The infrastructure in the area may be having problems which means Ancestry is skrewed and WOULD NOT have a time frame. While I am at it….. Anyone have a William Freed b abt 1888 and married to Cora Aldrich with a son Allen b 1911 and daughters Mary and Helen?

May 19, 2010 at 1:04 pm
Karis 

#242 Rodney,
I sincerely hope you are wrong and that the family trees are considered part of what we pay for, otherwise they have No responsibility concerning our trees and absolutely anything can happen to them, now or in the future. I guess that means ancestry could just discontinue them at any time-ouch!!! Looks like I need to research what exactly I am paying for. Same for FTM, I guess…. Ancestry, please reassure us about your commitment to the family trees!

#274 Jeanen,
If you get an answer, please share it-very interested in the this.

May 19, 2010 at 1:04 pm
April 

I feel the same way as some of the others. How long is an extended period? I would like to know when the expect this to be up. I paid over $300 for a year and most of the time I cant use it.

May 19, 2010 at 1:04 pm
DS 

I read a few of these and I was surprised at what I was reading! Why is it than when everything is going fine everyone is ok, but the minute that there is an issue people go berserk? Every site that I am a member of goes down once in a while for updates or maintenance, but it usually happens late at night. However, sometimes it becomes necessary to do an emergency fix during the day!!

Maybe today you didn’t get to work on your family tree… and yes it is an addiction, sometimes just as bad as any other addiction.

This site is where I get most of my information! It is amazing, and should not be talked about in such a manner. I have two sites, one here, and one on MyHeritage, and I find that this site has more information and is easier to use than the other one.

It can be frustrating to think that all of your work has been lost, or might have been, but that is why we have computer backups. Back your info up to a DVD.. or a couple. It is safer than loosing everything. No site is perfect and all are subject to occasional maintenance, crashes, and viruses. It happens. Be prepared! Don’t use the easy out of blaming it on someone or something else!!

There is my soap box of the day… I am looking forward to using this site for a long time.

Thanks guys for taking care of the site. Let me know when it is back up.

May 19, 2010 at 1:04 pm
Rebecca Roady 

I just signed up for world service and am NOT happy! I trust you will be extending our renewal dates and/or refunding our payments …

May 19, 2010 at 1:04 pm
Sean 

Apparently, the historical records section has not been affected. So why does it take 5 minutes to download one image? It’s taking longer than usual, and that is saying something.

May 19, 2010 at 1:05 pm
J.J. Hendrix 

Seriously people, this stuff happens.

Eric, thanks for providing a website like this, even if I lose one day, the money has been well worth it.

Lighten up, people.

May 19, 2010 at 1:05 pm
Ellen 

If you’re interested in Revolutionary War records or Pennsylvania Archives, go to http://footnote.com. Those areas are free, and the RW records have the scans of the handwritten original records. It’s all indexed and searchable.

May 19, 2010 at 1:05 pm
Ann 

This seems to happen more and more. I spend many hours on Ancestry because of being ‘homebound’. It is frustating when I have nothing else to do. Grrr!!! Maybe some extra free time would be helpful but PLEASE protect everyone’s carefully gathered records.

May 19, 2010 at 1:05 pm
Diana Rogers 

As a follow up. YES you can have an infrastructure experiencing problems so that some areas of sites are accessable and others are not.

May 19, 2010 at 1:05 pm
Lindsay Hudkins 

Simmer down people. Poor Eric is going to have a heart attack.

May 19, 2010 at 1:05 pm
Ed 

I think Eric should have added: “and our blog is working fine” to his update. LOL

May 19, 2010 at 1:05 pm
Stuart Gourd 

A lot of people have been complaining (rightfully so) about the inaccurate information on trees. I wish that they would take the suggestion that I have been making for years and allow us to color-code individual pages (or even events). Green would mean very solidly researched with reliable sources or personal firsthand knowledge. Red would mean “beware!” (info is just taken from another tree?) and would be the default until changed by the user. Yellow would mean there is some conflict in sources. Other colors could stand for states in between.

May 19, 2010 at 1:05 pm
amnorc 

Whoa, everybody! I’ve been a subscriber for years, use the site almost daily, hours per day, and this is the first time this has happened. This is a fantastic source for genealogy and I have often wondered in amazement that so much info can be provided. I’ve gotten over 3000 people. You have to hold your horses, just like your ancestors did!

May 19, 2010 at 1:07 pm
Paula 

398 Deborah…. OH I am well aware of the naming and renaming. Or a child dies and the next one gets the same name and there is a Benjamin, Samuel, John and Jonathan in Benjamin’s family, Samuel’s family, John’s family and Jonathan’s and the oldest daughter is named for her mother so that makes two Abigail Woodworth’s.. excep Abigail the mother was and as far as genealogy is concerned is not Abigail Woodworth she is Abigail McTavish. and oh by the way UNKNOWN is much better than Mrs. Ralph Woodworth. Now all you Woodworths out there don’t take offence, that is just a name that popped into my head because yesterday I was working on MY “Caleb Woodworth” and wishing to continue to do so today… but back to the subject. Annabell b. 1628 d. 1678 can NOT be the mother and the spouce to Jacob born 1626 if you get my drift. I was not faulting Ancestry in any way I have no complaints I only wish for a few additional things and a little less LAG time and oh yes one more thing. I wish for the search engines to be a little bit more accurate when you give it an answer to every question. When I put in Abigail Woodworth, I would like to get either someone with the name of Abigail or someone with the name Woodworth, not Hubzbah Randolph.. DUH..

May 19, 2010 at 1:08 pm
Drew 

Good Lord, people. Stuff happens. I’m a paying customer and have been extremely happy with the services provided by ancestry.com. I’m sure they’ll eventually be back up. If you’re worried about losing information, they take this as a lesson and make sure you back up your work in a gencom file. That goes for any work done on any computer or network.

May 19, 2010 at 1:10 pm
William 

Every time this happens, Ancestry needs to tag on an extra day to everyone’s subscription. When the paper boy misses me in the morning, the paper does just that.

May 19, 2010 at 1:10 pm
Sherry 

To Eric Shoup; Take as long as you need for maintenaince, scheduled or otherwise; these comments are far more entertaining!
To #347 Daniel: Its time for another pot of coffee; I’ll have a cup with cream and sugar, please…

May 19, 2010 at 1:11 pm
texasgifts 

Since this is occurring more frequently and being a paid customer do I get reimbursement for each time it goes down!

May 19, 2010 at 1:11 pm
Jason 

Too bad they can’t choose their customers … talk about a BUNCH of impatient whiners!!

May 19, 2010 at 1:11 pm
dorothea 

Judging from the frustration more than a few of us are blogging about here, ancestry.com has breached their own contract with their paid subscribers. How about each of us using this time to find a few sites where we can tell EVERYONE ELSE how ancestry.com is not accessible to it’s paid members not just for minutes or hours but off and on for days.

To those of you that think this is acceptable for a pay for use service it is not!

Go spread the word. CNN.com – Twitter – Facebook any where bloggers of comment are taken. Don’t forget to go to your local NBC station and leave a message on their blogs stating how unhappy you are with Ancestry.com.

Come back here and tell the rest of us where to add to your comments.

May 19, 2010 at 1:11 pm
Alicia 

#539 Jason – HAHAHAHAHAHAHA

May 19, 2010 at 1:12 pm
DS 

One other thing. Why should we get an extra day? When you pay for a membership to a site, you are paying for upgrades to their systems for your benefit, maintanence, not just all of the millions of records you find every day! As Cheryle said, they have a pretty good track record, as good as the gardening website to which I belong.

I can’t abide wining, and that is what I hear, a bunch of wining.

May 19, 2010 at 1:12 pm
Stuart Gourd 

Also I wish there was a way to add sources to multiple events. It is a real chore to add the same source to birth, marriage, and death, amybe for each child and their parents. Ugh. And what is up with not adding the source for a marriage to both spouses? Did one decide to get married later at a different place?

Not complaining, just suggesting…

May 19, 2010 at 1:12 pm
Dolores 

This is unfortunate and hopefully will be resolved sooner rather than later.

May 19, 2010 at 1:13 pm
Gary David 

#510 Annette! Rest assured this problem will be solved. You’d be foolish to leave. This is either growing pains from the TV ads or a problem. Both are solvable! These kinds of problems happen everywhere, you just don’t hear all of them.

May 19, 2010 at 1:14 pm
Drew 

#539 …. DITTO!

May 19, 2010 at 1:14 pm
Anna 

MONEY is their game…don’t hold your breath for “compensation”. …as for whiners? We have that right. You figure the money spent and the money lost!

May 19, 2010 at 1:14 pm
Kathryn Goodell 

I agree wi Amnorc and Drew – Cool your jets people…

May 19, 2010 at 1:14 pm
Larry White 

534 Paula – yes that Hubzbah Randolph problem is annoying. It seems to me to be somewhat better now that they let you check the box for EXACT results only. Still wish you could somehow specify which of your search terms are ABSOLUTES (gotta be born in Iowa – the rest is negotiable or last name has to be Withycombe – the rest is negotiable). We can dream.

May 19, 2010 at 1:14 pm
Rebecca 

#309 – Paula – What she said!

There are so many people on Ancestry these days, and much of the information that is being added to Ancestry’s family trees is often sloppy and misleading.

I have been doing genealogy for over 20 years now and have discovered much helpful information OFFLINE, through family, libraries, county courthouses, and government archives. It’s true that Ancestry does make it easier, but it still hasn’t archived all the information we need.

If it’s down for maintenance, simply try researching elsewhere. There are hundreds of other genealogy sites and resources online to search, not to mention writing or calling some of them for more information. Research time can still be used effectively, in spite of technological glitzes.

I wonder how would our ancestors have handled this?

May 19, 2010 at 1:15 pm
Roger 

I am really kind of a cheer leader about all of this. Having been in the customer service arena for most of my adult life, I personally feel that a more detailed explanation, versus technical, would have been helpful to know in advance… or even at the time it occurred.

That being said, I don’t find this matter particularly disturbing so long as I am able to log back in within a reasonable period of time, without damage to my already collected data.

thanks for listening…

May 19, 2010 at 1:15 pm
Jim 

The standard of comments on this Blog are ,[in some way], most Bland and uninteresting. What is needed,is for “Bloggers” to attempt to reach the calibre of Dan Quayle, and bring some intelligence to these questions posed by this on-going situation we are all facing.

May 19, 2010 at 1:16 pm
Abbey 

I just signed up for my free trail yesterday! This makes me want to cancel PRONTO before the charges start coming. Ancestry.com should give those who are on their free trials the days back being lost by this unplanned maintence.

May 19, 2010 at 1:16 pm
herb 

I wonder how many of you in here today have filled out survey pop ups that ancestry puts up? I have done several and in almost all of them I try to explaine what problems I am having and areas that I am happy with, unfortunatly for me I am searching out west in Washington State and living back in Indiana. Seems when Oregon Territory was split and Washington territory became, the record keeping was not very well done. I have enjoyed this site for many years, and have world wide subscription, hoping some day I will find my grandmothers mother up in British Columbia but in all the years I have been looking nothing seems to be out there. Now if anyone wants to help my grandmother is Mary Jane Willis born 10 Apr 1897 her mother is according to the social security application for Mary Jane Willis was Alice Corby, now the father of Mary Jane was William T. Willis he is found in the 1911 census in Vancouver but nothing on Alice, I just can not get the two of them in the same place. Oh well life will go on.

May 19, 2010 at 1:17 pm
Mick 

I’ve worked out that Ancestery have diddled me out of £0.41p today. I think I shall sue. Does anyone know how much that Johnnie Cochran costs to hire ?

May 19, 2010 at 1:17 pm
Ed 

#532 Stuart – great idea.

A confession, I started as a newbie about 4 years ago – had never done a lick of genealogy work in my life – but got hooked on a free trial. At the time, Ancestry had a feature where you could copy up to 5 generations of a family tree at a time (with all the errors). Wow! This is neat – I thought. But, after taking my roots back to Adam and Eve (okay, I’m exaggerating a little). I started to question the data, and actually laboriously deleted most of the (at the time) 10,000 names in my tree (fairly large effort) and essentially started over.

Now, I use family trees mostly as hints to try to find something. I will admit that I occasionally succumb to a “this looks right” based on how credible I find the tree. And, I have learned to never accept anything from OneWorldTree (paint that one a bright Red).

May 19, 2010 at 1:17 pm
Cathy Farrell 

I hope my Nana in her 80s can soon see her tree I helped put together last evening, after all she is paying for this months subscription that only began yesterday! Those names, dates & places may jog some memories of her life in war time England and Eygpt.

May 19, 2010 at 1:17 pm
Brandi 

I just got off the phone with a customer service rep and he stated that the site has limited access due to the fact that they’re in process of adding an additional server. With the addition of this server it should help with the lag that some people have been reporting.

I’ve been a member since 2004 with over 14,000 people in one tree and 2,000 in another. This is the first time that I haven’t been able to access my trees…not bad for 6 years of service!!!

This is definitely an isolated incident! They stated that they hope to be up and running by 5pm (MST), but stated in might be soon – just keep watching the blog for updates!

May 19, 2010 at 1:18 pm
William La Follette, Jr 

aWhile this site is down why don`t y’all go to http://www.findagrave.com and look for your ancestries graves… or add some of your own pictures of the headstones… thats is where i found my greag great grandfathers headstone at. i didn`t even know where he was buried at till i seen it there… Best regards,,,, Bill

May 19, 2010 at 1:18 pm
Todd B 

I am not going to complain as my subscription is set to expire at the end of this month anyway. What I think is funny is the fact that the people that are complaining actually think that someone of importance is going to read their comment and do something about it! That is the funny thing!!

May 19, 2010 at 1:18 pm
Robert 

You know you are a Genealogy addict when
You brake for libraries.
You hyperventilate at the sight of an old cemetery.
You would rather browse in a cemetery than a shopping mall.
You would rather read census schedules than a good book.
You are more interested in what happened in 1710 than in 2010.
Eenrum, Baflo and Groningen are household names, but you can’t remember what to call the dog.
You store your clothes under the bed (or wear the same two outfits to save space), because your closet is full of books and papers.
All your correspondence begins with “Dear Cousin”.
You have traced every one of your ancestral lines back to Adam and Eve, you have it documented and still don’t want to quit.
Your most important social life is meeting people who you run into while searching a family line.

May 19, 2010 at 1:19 pm
Bemused 

Rebecca Whiting message 384 “and regular maintenance should be scheduled between the hours of midnight and 6 a.m.”
Would you care to clarify in which time zone of which continent?
Ancestry provides a global service, so what is convenient to you might well be VERY inconvenient for someone in another country.
Stop whinging, get a life, and do something different for a day.

May 19, 2010 at 1:19 pm
Steven 

#553 Abbey, hang in there and to anyone else thinking of canceling. This is a great site and has a lot to offer. This does not happen on a regular basis.

May 19, 2010 at 1:19 pm
Stuart Gourd 

Adding sources for mutliple events: There could be one page for sources with all the members of a family, and three check boxes by each name, one for birth, marriage and death. Maybe even more check boxes for name and gender. Then the source would be added to each event checked for each person. It’s simple and would eliminate a lot of work, especially when we are adding off-site sources. (books, LDS microfilms, etc.)

May 19, 2010 at 1:19 pm
Wade 

I’m trying to figure out how I’m going to spend my 85 cents in compensation. I’d head off to the Ozarks to do some up close and personal research there, but…HEY…that won’t buy me enough gas to get out down the block! Maybe if they’re down for two days and we get $1.70 compensation I can buy enough gas to get 20 miles down the road…

May 19, 2010 at 1:19 pm
Becca 

LOL #555 Mick – he has been dead since 2005, so probably a good bit more expensive than you or I could afford (but then again, Ancestry would be the right place to look for him!)

May 19, 2010 at 1:20 pm
sarmccor 

Dear Eric,
It would be nice if you guys could at least tell us what the problem is and give us a ball park idea of how long it might take. Just saying. I just started my 2 week trial period and am not impressed with your lack of customer service. Problems happen. Let us know what is going on. Thank you.

May 19, 2010 at 1:21 pm
John H 

This is not on !
My wife see’s her Mum once a month and wanted to suprise her today with her family tree we had started !
Grrrrrrrrrrr !

May 19, 2010 at 1:21 pm
Becca 

Sorry, that Mick # 551 . . . .

May 19, 2010 at 1:21 pm
Bill Roberts 

Seriously some of the posts here are farsical!

Thanks Ancestry for letting me know why your down,i will carry on with life and check back tomorrow.

I shall also be very happy paying my subscription to what is by far the best geneology site on the web :-)

May 19, 2010 at 1:21 pm
Joseph Parente 

Paula (309), you are absolutely right. I have looked into trees with 2000 or 3000 people, checked some of the source citations and found them to be contradictory. One person used a 1900 passenger list to prove the birth of a person who died in 1778. Others change place of birth and date of birth, just to take their ancestry. There is a Maria Parente whose descendants go to the British Royal family. Perhaps I can use her somehow, and add 54,000 people to my tree. We should all just go back to Adam and Eve, skip the people in between, and be done with it!

May 19, 2010 at 1:21 pm
Martin Pelletier 

At this point, I’d like to let you know how sensational and well developed your site is.

Having deployed large scale Internet systems myself, I understand that unexpected software and hardware issues are unavoidable due to the nature and scale of this unique application.

I expect that you work your hardest to avoid situations as these, and will continue to improve service and availability.

Again, thank you. You provide a singularly exemplary tool for ancestry research.

May 19, 2010 at 1:22 pm
Andy Hatchett 

1). NO REFUNDS/REBATES ARE DUE BECAUSE NO ONE PAYS FOR THE MEMBER TREES- THEY ARE FREE! PERIOD-END OF STORY!

2). Subscription fees are for access to the online databeses- not member trees and message boards.

3). As with the Drouin Collection incident this again shows that keeping your main research info in member trees and the shoebox is *very* unwise. Keep it (and all images) in a stand alone program on your hard drive.

4). If you do work online on your member tree then when you finish for the day download a GEDCOM of it- be safe.

5) For those saying they can’t use FTM just take it offline (FILE-GO OFFLINE) and then open a browser window to Ancestry and you can still search and enter info- you just don’t have the online FTM options.

May 19, 2010 at 1:22 pm
Kat 

To the posters who have made the point about research, I also have encountered this and it causes frustration and aggravation, when people just take what others post as the facts and don’t verify. That is why, when I get messages from others, I try to make sure they are serious researchers before sharing with them my private tree or info from it. I hate to be that way but my work is always in progress and sometimes I use something just to sound it out and if I can verify then I will keep it, if not, then I will delete it. It is good to know that there are others out there who work the same way.

May 19, 2010 at 1:22 pm
Gary David 

# 540 dorothea

I read your post and, quite frankly, it’s comments like that which make my blood boil. Take an instance and blow it WAY out of proportion. Maybe you should take it to your state Atty. General office? How about your Congress person? Maybe you should hire a lawyer and see what compensation you might get, like “breach of contract”? What did Ancestry state to you about availability of service in your “contract”? I’ll stop here.
Have a nice day …. I will!

May 19, 2010 at 1:23 pm
Alicia 

#561 Wade – WOW! .85??? I only get .67 and that’s only if it’s out ALL day. Can we pool our funds and maybe buy a snickers bar to share?

May 19, 2010 at 1:24 pm
Victoria 

Had enough – goodnight

May 19, 2010 at 1:25 pm
DS 

I hate the animosity that I am seeing here, but I would personally like to thank the users that stand up for Ancestry… the problem is that so many want to blame their problems on others. Do you not realize that you are paying for more than records? Do you not realize that a UPS or server can go down without any warning? Or a power grid? Or a nasty virus can destroy a hard drive and have to be replaced? These things happen, and we are paying for the things that they have to buy to make this work too!

Chill out people, get a life and find something else to do! There is gardening, shopping, house work, reading, television, crocheting, all manner of other things to do… don’t bother these poor people over one day down… do you realize the stress that you are creating?

And do you realize that if you go and tell others that this site stinks, without giving them all of the facts, that they will blindly listen to you and Ancestry might eventually go under? For those of us who check our research to make sure that it is correct, those of you who don’t, and don’t understand what you are paying for are ruining it for the rest of us.

I am going to go work on FB for a while, and go to my favorite gardening website as well as clean the house. I suggest that the rest of us find something to do also.

May 19, 2010 at 1:25 pm
dixychik 

“we appreciate your continued patience” hahaha! Looks like patience isn’t the main theme on this blog today ha!

May 19, 2010 at 1:25 pm
Drew 

When the new server comes on line and Ancestry is back up, this blog will end up crashing it and they’ll need another server.

May 19, 2010 at 1:26 pm
Lucretia Higgins 

Patience, folks. This is a very complex site. A lot of you remember what it was like scouring through microfilms, card files and old books. The trees we discovered then had a lot of false and contradictory information. Ancestry.com has just put all that at our disposal, in our homes, with search capabilities we never dreamed of when we spent those long days scribbling notes from whatever sources we dug into.

This is no different. You need to look at the data and draw your own conclusion about what is right.

Give Ancestry.com a break.

May 19, 2010 at 1:27 pm
Mugwump1955 

I’ve been tracing my family for over 20yrs thanks to Ancestry i have probably done 20 times as much research in the last two years than i had done in the previous 18yrs. Maintenance!! part of everyday life where computers are involved. Keep up the good work this site is priceless ask some of the others if they have ever looked for a relative in the English census on scratched microfilm it used to take days, we sometimes forget, thanks again Ancestry

May 19, 2010 at 1:27 pm
Brock 

I believe some sort of compensation is in order.

May 19, 2010 at 1:27 pm
Drew 

#574….
Thanks for delivering a bit of sanity to this blog.

May 19, 2010 at 1:28 pm
k mcnamee 

I can’t believe this! My membership is ticking away here. They get their money and I have access to nothing! They should give us some days free of charge in compensation for this outage.

May 19, 2010 at 1:29 pm
dixychik 

#557 Robert – you just described me ha!

May 19, 2010 at 1:29 pm
Drew 

#579
Would you like your dollar in dimes, nickels, quarters or as a rebate check?

May 19, 2010 at 1:31 pm
Bruce O'Connor 

Good Lord. Things do happen. These complainers must be hell to live with. I couldn’t imagine listening to their crap every day. Sounds like many of your subscribers shouldn’t be on here anyway, because they can’t afford it, needing a $1 credit. I have done a lot of work on Ancestry.com and enjoy all the family information that I have accumulated, but if the thing is down for a day, or two, I think I have enough of a life to live without it. Get a life people.

May 19, 2010 at 1:31 pm
Gary David 

Maybe all the people that just signed up and complained will leave and take their complaints elsewhere and leave us serious ones to our “awful” site? I don’t mean to speak for many but …….grrrrrr.
Just venting. I’ve never blogged so much in my life. I hope this is the end! Eric …. if you read this, you people do a terrific job regardless of the unexpected!

May 19, 2010 at 1:33 pm
Bonnie Smith 

I’m having withdrawal symptoms so just hope it will be over soon!! I think Ancestry is an awesome site and it has taught me so very much and helped me find out where I came from. We all have imperfections and Ancestry does too so hope we can be patient till the “bugs” sre worked out!!

May 19, 2010 at 1:33 pm
Alicia 

#583 Drew – I want 2 quarters, 1 dime, 1 nickel and two pennies. But that’s only if it’s out all day………

May 19, 2010 at 1:34 pm
David Reason 

You owe me a buck. You have been down all day and I am still paying.

I want a refund!

My Great Uncle Cliff (1887 – 1956) would be inflamed!!

May 19, 2010 at 1:34 pm
Brian 

If this is the only place you keep your family tree, shame on you. You should have now learned the lesson to save it on your home PC or on a flash drive.

I have been a member with Ancestry since 2000. Actually started using them in 1999 when it was free. Is it an inconvenience that they are down YES…but life goes on. Am I worried they lost my information NO… I have backups! And for all you newbies welcome to Ancestry and it’s ups and downs. Another thing the TV commercials are wrong you really do need to know what you are looking for!

Ancestry really should have a newbie class on here to explain how to keep records (Sources), the proper dating of events, capitalizing your SURNAMES and on and on….it would make life so much easier for the rest of us old timers.

May 19, 2010 at 1:34 pm
beth 

Mick #551, Mr. Cochrane passed away about 3 years ago.

Good idea, anyway. A class action suit?

May 19, 2010 at 1:36 pm
denize 

ERIC…I really hope you’re not researching your family history right now. 9.35pm Malta time 1 hour ahead of GMT.

May 19, 2010 at 1:36 pm
Linda B 

Becca #501 – Thanks for saying what I was thinking. You could say that sometimes it’s like “the blind leading the blind” when people mindlessly copy data without checking its compatibility with other information. I spend more time documenting erroneous trees than I do finding new information. Often names and dates on censuses are taken at face value and added to trees when the census takers and transcribers have butchered names and places. This is all just part of the researcher’s routine. But new people don’t understand what all is involved. Perhaps something good will come out of this exchange today and it will help all of us.

May 19, 2010 at 1:36 pm
Alicia 

#588 David – ummm your Great Uncle Cliff isn’t really gonna care… he died like 54 years ago dude..

May 19, 2010 at 1:36 pm
Lynne Black 

I’m sorry, but with all due respect I can’t quite understand those of you who offer excuse after excuse for this. When is the last time that you saw amazon.com crash for almost an entire day? Or Google.com? This isn’t free, we pay for it. Why isn’t there any system redundancy so that they can get back online in short order if they do have a problem, or did they call the best buy ‘geek squad’ and maybe they are still waiting on a tech to arrive and plug the server back into the power strip..sheesh..

May 19, 2010 at 1:37 pm
Linda Melvin 

Oh, for goodness sake. All of you complainers need to get a grip…and a life. Go find something else to do while Ancestry is trying to make the fix. I have been a member for several years and a once-in-awhile snafu is no big deal. Never has any of my stuff been lost. Like Jim (#31) already said, “The oil spill in the Gulf is a problem.” This is not.

May 19, 2010 at 1:37 pm
BD 

YOU PEOPLE NEED TO GET A GRIP ON REALITY! Boo Hoo

May 19, 2010 at 1:38 pm
Shirley Jackson 

I agree with Melanie #432, So many people put things on their tree without any verification, as a result I never trust other trees and only use them as a guide. I have found DOD’s and when I research it, I find it is totally wrong. I try and document everything and if I can’t verify it I will put unproven so that hopefully anyone that accesses my tree will know that it may not be a fact.
I feel without listing sources and verifying that I might as well use a phone book to enter names.

May 19, 2010 at 1:39 pm
Cayce Franklin 

I have a presentation due for my College Sociology class. I wonder if they will give me the $1000.00 to re-take the class…

May 19, 2010 at 1:40 pm
Brian Polvado 

I would be lying if I said I wasn’t a little disappointed that the website is down. I really don’t care what the supposed reason is. I have a ball on this site. I can get more information in an hour here then over a month in other sites.

You guys do what you have to do. I think some people’s sense of instant gratification has made them a little “gotta have it” today. Life goes on. Ancestry.com will also. I’ll see you guys when you get back together. Thanks for the quality site.

May 19, 2010 at 1:40 pm
Veranda 

Get a grip people. Chances are most of the individuals you are researching are dead, they are not going anywhere. The records will still be there tomorrow.

May 19, 2010 at 1:42 pm
Robert 

To all of those negative commenters about the people complaining about this outage, you have to understand that unless people do complain, Ancestry.com and for that matter anyone who charges fees for service, will get the idea that it’s OK to go offline or not provide the service they are paid to provide…and it’s not OK! It is NOT acceptable and Ancestry.com needs to know it.

May 19, 2010 at 1:42 pm
Laura W. Sullivan 

I am disabled & therefore, much of my time is spent on my computer, and most of that computer time is spent at Ancestry. I haven’t noticed that Ancestry is “down” all that often. I really don’t understand what all of the complaining is about. Other parts of Ancestry are still available. I’ve been spending the last few days combing through the Paterson NJ City Directories and have gathered quite a bit of useful information. Just because you can’t access your family tree at the moment doesn’t mean you can’t continue to do research. Look around and use the databases while you wait.
I have a World Deluxe Subscription. I calculate it costs me about 10 – 20 cents an hour, at the rate I use it. I personally find this quite cheap !

May 19, 2010 at 1:43 pm
lydia 

please get this up and running asap I like everyone else is looking for dead people… not a dead service! please can we all have a week free – i took the day off to do this and now its all for nothing!

May 19, 2010 at 1:44 pm
shelia benson 

Oh great! I have my family comomg over for dinner tonight and I planned to share my discoveries with them.

May 19, 2010 at 1:45 pm
George Kent O'Donnal 

I am sure that You are working on the problem
**** happens.
My comment is in regard to our data being safe.
I download a gedcom about once a month so if anything happens I will only be out a few days material. The gedcom can then be used on any system that uses Gedcoms eg: LDS P.A.F. Files and any number of other sites also I if your ancestry file becomes corrupted you can delete everthing and reload your GEDCOM having said all that please get up and going again

Kenny O’Donnal

May 19, 2010 at 1:47 pm
Terri Clark 

This all reminds me of my husbands family reunion ! Nothin brings people into the same room like a crisis… Ill take a glass of that tea too and TY #347 that so nice of you!

May 19, 2010 at 1:47 pm
don richardson 

Hi Eric

May 19, 2010 at 1:48 pm
Andy Hatchett 

Lynne Black,

Ancestry.com has not- I repeat-*NOT* crashed.

One function is not operating but the rest of the site is fine. Let’s keep things in perspective shall we?

May 19, 2010 at 1:49 pm
Karin Karger 

Do we get one extra free day of subscription?

The german Ancestry didn´t work the last 10 1/2 hours.

May 19, 2010 at 1:49 pm
Lisa A 

As Jim #31 and Linda #596 stated, this is so completely MINOR in the grand scheme of life. Good grief. What a bunch of spoiled babies. Plenty of things you pay for need repair from time to time. Welcome to normal life.

May 19, 2010 at 1:49 pm
Kathy 

Yes, I just finished my free time and now I pay for something that I can’t use. I think a free credit of a day or two is in line for all of us.

May 19, 2010 at 1:49 pm
Jane 

Can anyone give me some advice about how to record a customary name or nickname for a person? I have someone in my family who’s name was Stewart Ashley…. but who was called “Bert” for some reason. I have found that he is actually in several census documents as “Bert”. In other cases people are called by their second names or a derivation thereof. How can I make sure that searches would capture this information?

May 19, 2010 at 1:50 pm
Paula Watson 

I have limited time to work on my tree, and I respectfully request that when a full day is lost, you add that back on our fee. We do pay for this service, and it is frustrating not to have a sense of when the site will be available. For me, as for many who’ve written above, the time we can be online and do research is scheduled and limited. An idea of where you are in getting back online would be helpful. Also the extra day.

May 19, 2010 at 1:50 pm
dee 

#396 (Ellen) – thanks very much for the info about GEDCOMs and FTM/Ancestry Trees. I have FTM 2008 and had no idea I could transfer my Ancestry tree to my FTM.

As for the comments about wrong info – I know how frustrating it is. While I’m a believer in miracles, there’s just no way a 91 year old woman can give birth!

May 19, 2010 at 1:51 pm
mbarnard111 

So its down! So what? Nothing but nothing is guaranteed not to go belly up now and again. Its a good opportunity to read through your back-up files for new possibilities. You do have back up files / paper copies surely? your not that daft?

May 19, 2010 at 1:51 pm
Brian 

614 Jane

Stewart “Bert” ASHLEY

May 19, 2010 at 1:51 pm
Drew 

#614 (Jane)
Just add Bert as an alternate name. When the site is up, just find the person and click on the right to add alternate name and save it that way. Just remember to uncheck the box that makes it the primary name unless you want it to appear that way in your tree.

May 19, 2010 at 1:51 pm
JCB 

*snicker* I am thoroughly entertained with all of these comments! Breathe. Just breathe. The sky is not falling … well … at least it isn’t here where I live. Buy Legacy (or Tree Maker) and keep your tree on your home computer and just use this sites for the research (along with rootsweb, familysearch, myhearitage and oneworldtree – which are mostly free). *Uhm. The tree on ancestry.com isn’t what you’re paying for anyway, silly people!*

I love genealogy as much as you all do, but … come on. Life is full of disappointments, I’m sure our ancestors could speak to that. Now. Let’s all join hands and sing “Kum Ba Yah”.

May 19, 2010 at 1:52 pm
Sue 

I just wish they would quit trying to “fix” things that aren’t broken, like their old search. This new search really stinks. I found more info using the Old. I can’t even get the Old Search link to work now. I have to use FireFox in one window for searching while I’m in another window working on my tree in IE. I hate FireFox. Also, when are they going to have Drouin complete again? Their index doesn’t look any different than the old one did. It doesn’t give you parents in the index like they said the new one was going to do. I work back and forth between Ancestry’s Drouin Collection and the Family Search Pilot site. The pilot site has much better scans and easier to read than Ancestry’s scans.

May 19, 2010 at 1:52 pm
sarmccor 

To those of you defending ancestry.com: my problem is not that the system is down, my problem is that ancestry.com won’t tell us anything. No comment on what the nature of the problem might be or when we can expect things to get working again. If one is paying for a service one expects exactly that: service. Ancestry.com is failing at that very basic principal right now. Enough said.

May 19, 2010 at 1:52 pm
Andy Hatchett 

Robert- re:#603

Neither you nor anyone else has ever paid a single penny for online trees-PERIOD. Member Trees and Message boards are free to anyone.

The service that your subscription fees do pay for are still available.

May 19, 2010 at 1:52 pm
Wayne 

Yesterday the TV wouldn’t work because I pushed the wrong combination of buttons on the remote – my call to their ‘HELP FOR DUMMIES’ line included my description of our family’s first B&W TV complete with rabbit ears and NO remote – Gasp!! (After all it was the 50′s).
Today, 90% of us perhaps know about 15-20% of the functions of our techie toys, but we still want more and so in many instances we can blame ourselves.
The part that angers me is the massive Ancestry advertising campaigns in Canada, the US, and the UK to bring in the dollars/pounds and then find out the system can’t cope because of overwhelming expectations.

This is our world folks, and WE made it this way – all of us. But not to worry, with all the disasters happening on a daily basis around the globe, we can thank Nostradamus for letting us know how much longer we have to put up with it.

ps just in case you’re not aware, it all ends in December 2012 at which point the 50′s will look pretty good :-)

May 19, 2010 at 1:52 pm
Jane 

617 Brian,
Thanks! Also, am I supposed to capitalize last names?
AARRGGHH!

May 19, 2010 at 1:53 pm
Nicholas A Sanders 

Just like everyone else using this site, I enjoy looking for the dead—lets get going!

PS: I think you guys are doing a great job

May 19, 2010 at 1:53 pm
Drew 

I wish this blog had the more recent comments on the top. My scroll bar is gonna break.

May 19, 2010 at 1:53 pm
don richardson 

How ’bout that Tea Party. Go Palin!!

May 19, 2010 at 1:54 pm
Benny 

#244 – Just remember,Loretta G., you can’t access your Family Tree on the Ancestry.com Library Edition. Download a gedcom file before canceling your subscription.

May 19, 2010 at 1:54 pm
Joseph Parente 

The Ancestry search box is useless for me. I put in every detail for my grandfather, and come up with zero matches. If it weren’t for “Ocean Arrivals”, “Ontario Marriages”, the “Drouin Collection”, and “OneWorldTree”, where I just put in my surname and get 100′s of matches, I wouldn’t be posting this comment.

May 19, 2010 at 1:55 pm
Bev 

Just to follow up on what Linda B (592) and others have said about the mistakes that get perpetuated in trees, I’m finding that a lot of people with early New England ancestors have them being born in, say, Connecticut in 1605, or Massachusetts in 1610. Doesn’t anyone remember that the Mayflower arrived in 1620 and before that there were no New England settlements (other than Native Americans of course).

May 19, 2010 at 1:55 pm
Brian 

625 Jane
Yes Surnames should be capitalized!

May 19, 2010 at 1:55 pm
Drew 

#623
Excellent point. :)

May 19, 2010 at 1:55 pm
Kath Newton 

Will this comment be No. 605

I wrote in earlier this afternoon and was comment No.23.

Someone else is No. 23 now

This means some comments have been “disappeared”

Please hurry up and fix it – I feel like my daughter looks when she’s run out of cigs and the shops are all shut.

And I had just found out who Willie Robinson born 1909 Stockport was.

Kath

May 19, 2010 at 1:56 pm
Kathy 

I have been a subscriber for several years and don’t remember an unscheduled maintenance like this before. When (hopefully) our trees are back on line please give us an explanation how this happened. The comments show how vital we family historians find this site. Please hurry up11 with every hour that passes I am getting more anxious.

May 19, 2010 at 1:57 pm
Jane 

619 Drew,
Thanks, I’ll look into that too. Does it then get captured in searches if it isn’t the primary name?

May 19, 2010 at 1:57 pm
JCB 

I don’t hear SINGING?!

May 19, 2010 at 1:57 pm
Brian 

631 Bev

Jamestown was settled in 1607. There were lots of people here before the Mayflower

May 19, 2010 at 1:58 pm
Amy 

Now we know what ancestry addicts do during withdrawal! Everyone reacts a little differently.

I do think we will need a full explanation once the “crisis” is resolved. I have a feeling everyone responsible at ancestry is a little too occupied today to compose a satisfactory explanation.

May 19, 2010 at 1:58 pm
Mary Rosaire Anderson 

Gentlemen:

Will I get a credit for the day that is lost on Ancestry.com? how long is this going to be? i have to use public computers a lot, because there is no working desktop at home, (since before i joined ancestry.com); and the netbook that i bought 2 years ago, a Linux – i have to hold down the esc key, in order to access any site, since downloading your stupid toolbar on it, caused an error message.
please tell me how to put my whole ancestry tree on another genealogy site, without copying it down name by name, but just exporting it; so that if your site goes down again, i know that my tree is somewhere. if you dont want to give a credit for the day that is lost, please send me a disk with my entire tree, or a poster showing all 1000 plus names & 12 generations plus on a single poster size sheet.

sincerely,
mary rosaire anderson
mrosaireanderson@yahoo.com
veteransdotter@gmail.com

May 19, 2010 at 1:59 pm
Dani 

OMG…someone should sell tickets! I’m not sure if it should be classified as a Soap Opera or a Comedy!

May 19, 2010 at 1:59 pm
Mary Rosaire Anderson 

Gentlemen:

Will I get a credit for the day that is lost on Ancestry.com? how long is this going to be? i have to use public computers a lot, because there is no working desktop at home, (since before i joined ancestry.com); and the netbook that i bought 2 years ago, a Linux – i have to hold down the esc key, in order to access any site, since downloading your stupid toolbar on it, caused an error message.
please tell me how to put my whole ancestry tree on another genealogy site, without copying it down name by name, but just exporting it; so that if your site goes down again, i know that my tree is somewhere. if you dont want to give a credit for the day that is lost, please send me a disk with my entire tree, or a poster showing all 1000 plus names & 12 generations plus on a single poster size sheet.

sincerely,
mary rosaire anderson
mrosaireanderson@yahoo.com
veteransdotter@gmail.com

May 19, 2010 at 2:00 pm
georgette 

well, I hope they fix the problems this time. It seems that every time I come back, more and more people that I have put on my tree have disappeared.
Obviously their database system is not that robust.

May 19, 2010 at 2:01 pm
Jane 

The best thing about this whole outage is that I have learned some important information. Although it is somewhat frustrating not to be able to access my tree, it has not been a waste of time, rather it has helped me do a better job in the future.

May 19, 2010 at 2:01 pm
JCB 

**shaking head** @642 … Definitely a comedy. I think we need some Xanax spray for some of these bloggers. lmao.

May 19, 2010 at 2:02 pm
Claudia Gaertner 

I just signed up for the monthly world subscription today (May 19) how convenient the site is down – I expect credit for today and an email stating such. This is unacceptable

May 19, 2010 at 2:03 pm
Wayne 

Wanted to comment on the blog referring to the remote possibility of the 91 year old giving birth – how about a competition while we’re waiting – I have a Great (x??) Aunt who didn’t get married until she was 113 and died at 139 !!
DO I WIN ??

May 19, 2010 at 2:03 pm
Andy Hatchett 

sarmccor Re#622

Just how would knowning what the problem is help anything?

They say they are working on a solution but…
part of the solution is knowing exactly what the problem is and we don’t know if they even know that at this point.

Even knowing the problem then you have to find how to fix it, once that is done then, and only then, can you give a time estimate as to how long it will take to implement the fix.

There are some things you simply can’t put a time frame on in the early stages.

May 19, 2010 at 2:05 pm
Misty 

Wayne, #648: No, you don’t! I have a great (x6) grandmother who was giving birth to children before she was even born! Ha!

;)

May 19, 2010 at 2:05 pm
Susan 

Thank you for keeping our information safe. In a perfect world this would not happen, but we don’t live in a perfect world and these things do happen and they happen to the best run systems in the world. I look forward to when we are back up. Thanks again for all you do and all you provide for us.

May 19, 2010 at 2:05 pm
Brian 

648 Wayne
I have that beat I have someone who was born before their parents!

May 19, 2010 at 2:05 pm
JM 

@Wayne at 2:03 PM

I have a great X 6 grandfather who lived to be 127 and fathered a son four years after he died!

May 19, 2010 at 2:06 pm
Denise Crawford 

I have suspected that there was something wrong with the database ever since the recent update. My “home person,” (ME!!) disappeared twice, once I could only see one of my entries, and one of my invited family members disappeared. I, for one, am happy that they have noticed, and will hopefully fix the problem. Remember the old saying from the 60s?? ” To err is human, but to really foul things up, takes a computer”? They will fix it, and in a few days we will have found new relatives, and forgotten all about the downtime.

It’s spring–I’m going to go outside and enjoy it.

May 19, 2010 at 2:06 pm
Lori 

I just hope all of the trees have been archived or backed up in someway. Maybe we need to realize that computers do go down and technology is sometimes unreliable. I just hope things are not lost. My brother and I have worked for three years on this project.

May 19, 2010 at 2:07 pm
Clifford Ocheltree 

Good news! The ads still come up.

May 19, 2010 at 2:07 pm
Vanessa 

Pleeeaaassee promise me that my trees are okay. I am totally depending on you guys to keep my information in place and safe. I have tried numerous other sites over the years, but I keep coming back to your service. I hope I don’t regret my decision. I have always had great service, but I do have to agree with several of the other people. If you are going to advertise heavily for more customers, please be ready for the influx. This is happening too much. I also realize this is not the end of the earth, but some of us plan entire days or weekends for our research and we would like to know that we can count on our information being available. How much longer is it going to be?

May 19, 2010 at 2:07 pm
Kath Newton 

To Jane – comment No. 615

I had this problem – a great aunt by marriage who was called Gertrude but everyone called her Trudy.

I decided to add A Custom Event,

When you click on to add a fact and choose Custom Event there is a space for your title and I put FAMILY NICKNAME.

I dated the the “event” the year after birth.

Works well,

I don’t think I would like to be a Gertrude or a Gert.

Bad enough having a name that can be spelt more than eight ways.

I spent some time today trying to find famous people on FreeBMD. No Royals ? ? ?

Still counting the seconds

Kath

May 19, 2010 at 2:08 pm
Becca 

605 & 632 – sorry, I disagree – I hate feeling like someone is SHOUTING about Jane SMITH and I never capitalize last names (and I change the case when adopting names from other trees). It’s a personal preference thing – just be consistent within your own tree, or it will look very strange indeed.

May 19, 2010 at 2:08 pm
Carl Hess 

This “unplanned maintenance” issue would seem to be a VERY good reason why Ancestry.com should have a “save to GEDCOM” feature so subscriber can save compiled info to a personally-owned disk or flash drive.

May 19, 2010 at 2:09 pm
Paul 

Would you guys stop being a bunch of basket cases? No data has been lost so calm down.

May 19, 2010 at 2:10 pm
Wayne 

#650 Okay Misty, YOU ALMOST WIN – about the only other one I can add is someone that was married to ‘himself’ and WE JUST KNOW that wasn’t being registered in the 1700′s !!!
Where do I send the M&M’s ?

May 19, 2010 at 2:10 pm
Valerie 

I totally agree with some of the other comments…Do we get a refund, or an extra day free. With the amounts we pay, we should be refunded or some way compensated. I haven’t been getting on in the last few weeks very much, but the one time I have some info to add and update, it’s down. This has happened before, very annoying. I was given no warning of this “maintenance” was to be done. “Maintenance should be done in a less active time of the day.

May 19, 2010 at 2:10 pm
Heather 

I want a partial refund for this lost day. Or I’ll lose my subscription with you

May 19, 2010 at 2:10 pm
Robert 

I’m very glad that ancestry.com data is my backup and that I have all of my family trees maintained offline in genealogy software packages. As you are currently leaning, your site and product needs the proper planning and maintenance in order to justify the subscription fees. Good luck on the fix as it seems far more serious than you have informed.

May 19, 2010 at 2:10 pm
JCB 

@660 … they do have this feature?

May 19, 2010 at 2:11 pm
Molly 

I agree with many users that this happens way too often. Plus, not to mention those of us who do pay for this service … will we be compensated for the time the website has been down? I know I’ve worked very hard and long to create my tree, so I’m really hoping Ancestry will pull through and our information will be the same when things are up and running. Definitely raises some red flags!

May 19, 2010 at 2:11 pm
Jim McKinney 

At the rate this is being resolved, Ancestry must have been taken over by Obama, you know, that hopey, changey thing…and transparent that all can see what is happening…..

May 19, 2010 at 2:11 pm
Linda 

there is a comedy thread thru all of us OCD people wanting to know what our g-g-g-g grandparents were up to..

Am I the only one who has people listed in census records for up to 20 years after they died with a listed occupation of “deceased”

May 19, 2010 at 2:11 pm
Paul Jackson 

If this was planned – updating us to the great new facilties that would be great | but unplanned do we get a days refund ???

May 19, 2010 at 2:12 pm
zsparks 

Cousins,

A one-day credit is less than a dollar. Surely we can aim higher!

Here’s something we should focus on: This is a big deal to Ancestry. They do not want and will not forget this. THAT’s what we want: motivation for fixing.

Meanwhile: Imagine the improved job productivity all over the country today. Lost productivity due to Ancestry.com use on the job is far more than $1 per user per day, I’m sure.

That said, I did have a customer service run-in with Ancestry about four years ago which gave me the impression of dealing with the Mary Kay Place character on Big Love. Ancestry, please don’t let this be true. Obviously, we’re at your mercy – please remember what mercy means this time.

Thanks,
Z

May 19, 2010 at 2:12 pm
Nick 

While we’re hanging about, can anyone help me with Eve’s maiden name?

May 19, 2010 at 2:12 pm
Valerie 

and yes, I understand it was “unplanned”, but after working at a major corporation for 30 years, and it’s gone down on me before “unplanned”, I’m having a hard time believing that.

May 19, 2010 at 2:12 pm
DL Bach 

Will we receive some sort of compensation for not being able to access and work on our trees?

May 19, 2010 at 2:13 pm
Denise Crawford 

#653…That got me thinking. With fertility technology, what you describe is possible now. I have a friend whose husband died of cancer, but before he started chemo they created frozen embryos, and their baby will be born about 4 years after the father died. Obviously, it wouldn’t have happened before the late 1970′s, but how will genealogists handle this possiblity the future?

May 19, 2010 at 2:13 pm
Christina 

This happens WAY TOO OFTEN and you charge WAY TOO much for a service that you can not reliably provide. If you didn’t have a monopoly on the service, I would switch in a HEARTBEAT!

May 19, 2010 at 2:14 pm
zsparks 

Linda – OMG, were these Deceased workers Chicago or Tammany voters? No, I don’t have any of those.

May 19, 2010 at 2:15 pm
Kara 

I find it funny that so many people are whinning and complaining about something THAT’S BEING FIXED!..sheesh cut this site a break. We aren’t going to forget who we need to look up or find just because the site has a few hiccups. I’ve been a member for almost 10 yrs and it’s worth every penny I’ve spent. I use it everyday and this is the first time, I’ve come to the site and I can’t work. I think, I’ll live.

As for those who want another day added for compensation, get a grip!Trust me you’ll live.

May 19, 2010 at 2:15 pm
Melissa 

Computer and server issues are an unfortunate part of today’s life. There are some things that are unforseeable. Give them a break, I’m sure they are working on the issues and not taking a nap. I’ve worked with this site for several years and have had minimal issues with the service.

May 19, 2010 at 2:15 pm
Roxanne 

I finally was able to join Ancestry.com and I was FINALLY available to do some research! Unplanned Maintenance? Give me a break! Free subscription time seems to be an appropriate compensation for the inconvenience.

May 19, 2010 at 2:15 pm
Penny 

I agree that the site has been slow lately and that does concern me.
And it would be nice of Ancestry to somehow give the people signed up for a free trial the total number of days they are supposed to get.
But people, technology is not a science, it is an art.
Ask any computer tech (my son-in-law is one).
Computers just sometimes do (or don’t do) things.
Have you ever done a process on your computer that didn’t do what it was supposed to do and wonder what you did wrong? Do the exact same thing and have it work?
The techs at the small college I worked out said computers, printers, etc. have personalities. And sometimes they just get contrary.

I love spending as much time as possible at Ancestry and have learned more about my family in 2 years than I could have in a lifetime doing research the “old-fashioned” way.

So maybe we need to quit adding comments like there is no tomorrow and give the guys some space and time to fix this problem.

May 19, 2010 at 2:16 pm
zsparks 

Nick, I think Eve’s maiden name was Unk.

May 19, 2010 at 2:17 pm
Tom Spademan 

I, personally, really want to know what caused such a catastrophic problem, and I suspect many others here would feel a bit better if they knew what the cause was. Just human nature. :)

May 19, 2010 at 2:17 pm
DuncanNeill 

UPDATE AS OF MAY 19, 2010 AT 12:30 pm MT
I wanted to again let everyone know that we are still actively working behind the scenes to get the Ancestry Member Trees system up and running again. Though the trees are not currently available on the site, I wanted to make sure it was clear that searching our historical records collections hasn’t been impacted – so you can search all you want.

I just want to know what good it is going to do for me to try to research without the information that is in my FAMILY TREE that I do not have access to?? I’m sorry – my trees are HUGE and I don’t have readily at hand all the information required to do the research without the trees. I am dead in the water and beyand annoyed at this point.

May 19, 2010 at 2:17 pm
Misty 

#662, Wayne – I say let’s share the M & Ms with all our friends here at the blog. I’m sure they could all use some chocolate. It’s soothing.

#671, Z – Nuh uh. I’m not getting any work done because I’m sitting here refreshing the blog. It’s much more entertaining than working.

:)

May 19, 2010 at 2:18 pm
Linda Rudd 

When Mr. Shoup?

Can’t we at least get a anticipated time frame?

Based on some of the comments, I sure hope family researchers aren’t depending on Ancestry alone to save your info and that you are entering it into your personal computer software and backing that up with a CD on a regular basis.

May 19, 2010 at 2:19 pm
GT 

This is typical. Every time you all have down time or an upgrade there is yet another group of things I can no longer do on your site.

When I started my trees over a year ago, I was impressed by the site and had plans to start a paid subscription — now I can see a paid subscription is not a good idea because the site is often not working when I want to use it. I have added to this site as much or more than I have gotten. I am, however, increasingly frustrated with all of issues on this site. No way I can afford to spend my limited entertainment budget on a site that cannot even stay functional.

May 19, 2010 at 2:19 pm
Ruth Smith 

I have had relatives that both the parents died and they were born. That was really interesting. I know I have had to really search things out because parents won’t match or children. It would be really nice if they could do more international records. My mothers family is from Russia. I can’t find anything past them being in Mexico. I wish they would hurry up with this fix.

May 19, 2010 at 2:19 pm
Gregg 

This is beyond asinine. On a subscription based web site to have problems as often as Ancestry has had of late is bad enough, but to have the site down for over eight hours is enough to lead me to believe that the main focus has been on advertising to get new members not the routine maintenance and upgrades necessary to hold people that are paying a good chunk of money for their monthly or yearly fees.

This latest failure seems to be more than the “high volume” that has been the reasons given for this site’s failure today.

May 19, 2010 at 2:19 pm
Don 

Kara, comment # 678 summed it up as well as anyone. I guess I’ll just take a break today. No big deal.

May 19, 2010 at 2:20 pm
Kathy 

I have subscribed to Ancestry.com for 8 years now. When I first started, it was not unusual for someone in their customer service to call me a couple of times a year to see how it was working for me and ask what records I would most like to see added. That type of service made Ancestry.com worth every penny but there has been a steady decline in their service for the last 2-3 years. Technical problems now take 3-4 days for a response, searches bring up totally irrelevant results which then do not show up when searching under the person who does relate to the result, search results are inconsistant from day to day and their search engine has become increasingly slow. It is a rare day (and I research every day) when things are running smoothly on their site. They state now that the search function is available and working but it is not. I pay on annual basis and am up for renwal in July but will have to reconsider before signing on for another year.

May 19, 2010 at 2:21 pm
Jane 

648 Wayne I had relatives living in Maine before Christopher Columbus arrived!!!

May 19, 2010 at 2:21 pm
Lem 

Of course issues happen and outages are more common than most people know, I should know I have to fix some of them. The reason that people are not more aware is because important systems are built resilient. It clear that ancestry.co.uk is not hosted on a redundent system. Cost cutting!

May 19, 2010 at 2:23 pm
Jim Walker 

Wow, I switched to an online tree because I wanted to have the latest database available wherever I go instead of constantly keeping multiple systems up to date.

I remember thinking what if the site becomes unavailable for some reason.

Now I know the answer to that ‘what if’? The answer is you don’t get anything done until the site comes back up and suffer withdrawl symptoms the whole time….thats what you do. lol

I made a backup gedcom about two weeks ago, now I know I have to do that more often.

I guess the ads worked, they got more data than they can handle.

May 19, 2010 at 2:23 pm
Dee Dee 

Brian (689)Capitalizing last names is NOT required. In fact, it’s irritating. That’s an old method of data entry that ended in the 80′s. Post 589 stated that he wants Ancestry to provide a newbie class. Maybe a refresher course in data entry would be more suitable. Do some reading people.

May 19, 2010 at 2:23 pm
Wayne 

Yo Misty,
is the fact this service is in Utah bring a whole new meaning to the phrase ‘Born Again’ ??

I gotta make dinner but this is hilarious !

May 19, 2010 at 2:23 pm
Nick 

Cheers zsparks. Do you know whether she was one of the Yorkshire Unks.?

May 19, 2010 at 2:23 pm
Garry 

I Hope the down time will make things a Little better to find You make it look so easy on your add,s on the TV !

May 19, 2010 at 2:23 pm
2padogs 

This sounds like the old ebay verse about maintanance, which of course means that either something is broken, or someone hacked the system and they need to clean everything back up. I would expect a reputable company to refund all members for the time this central feature is unavailable. The searches can be found at countless sites. It is the tree feature that brought most of us here. Oh and please treat us like educated members, and tell us before you take down features for “Maintanance”. Seems more like a response to an unanticipated, harmful event.

May 19, 2010 at 2:24 pm
Drew 

Nick (#672)
According to information I stumbled upon in my tree, our common ancestor Eve’s maiden name was Australopithecus.

May 19, 2010 at 2:26 pm
Rob 

What the he11 is taking so long?! It’s been over 5 hours since I first saw the “Check back soon” message!

C’mon, Ancestry! Get the site back online!

May 19, 2010 at 2:26 pm
Laura G 

I work in IT and know what unplanned maintenance means. HA! In addition to the trees being down, the servers are moving incredibly slow for searches.

UNACCEPTABLE for the fees you guys are charging.

I agree with a previous poster: Don’t market your service to larger and larger audiences and not upgrade or beef up your servers to handle the traffic.

May 19, 2010 at 2:26 pm
Chuck Maurberry 

This is an OUTRAGE! I am an ancestry member for the world subsciption yearly!! I demand I get my 82 cent refund for the trees being down. With that money, i’ll buy a bag of chips from the vending machine!!!!!!!!!!!!!

May 19, 2010 at 2:27 pm
Jane 

Kath 658,
Thanks, Does that ‘family nickname” get picked up ij searches/

May 19, 2010 at 2:27 pm
Annie 

It’s still the best possible comprehensive site for research one could imagine, and well worth the occasional fefluffle!Yes, you do have to be quite alert for those silly, impossible dates some people leave in but as a whole, it’s amazing! When I think of the hours spent swapping letters, ‘grilling’ patient elderly relatives and sneezing in court house basements it gives me hives compared to using Ancestry.Plus, the anonymity is fabulous. We have some ‘famous’ people in the tree, and do you think we could get any help from the folks at their ‘official’ society? Not on your life!There’s an awful lot of genealogical snobbery out there, and noone is going to be ‘allowed’ to be related to THEIR famous person, thank you very much! :) Apart from being pleased to have them in the tree, it was nice to be able to finally find the information on Ancestry to find the REST of the nice, un-famous folks we’re related to-which is the point, really.
Taken all-around, Ancestry is a completely amazing site.

If the problem here does turn out to be a hacker, one can’t really be surprised given how attractive Ancestry would be to one of those kooks. I’m inclined to save my outrage for those who would wish to distrupt lives and incomes via these stupid hacking schemes, not the victims of them.

May 19, 2010 at 2:27 pm
Bob 

I have never seen such poor Spelling .No wonder that so many names do not match . Do not blame it on Ellis Island .

May 19, 2010 at 2:27 pm
Eric Shoup 

We have posted another update in our blog post, including details behind to problem and an estimate around how long the trees will continue to be down. Check it out above or at http://bit.ly/9Pj56W.

May 19, 2010 at 2:28 pm
herb 

The comment on using caps on last names, what I have found is that when I get one in my tree I get no hints, but after I put it back to cap on first letter and lower on rest of name I get hints. Not sure if thats why but its worth thinking about

May 19, 2010 at 2:28 pm
Bill 

I’m sorry, this is probably my fault.

I took a vacation day while my roof is being replaced, with all the noise I can’t watch TV or a movie, nor yap on the phone. So I figured it’d be a good day to work on “the tree”.

Murphy’s law : “If anything can go wrong, it will.”

I’m truly sorry …..

Bill

(probably a server that failed with no nearby replacement, plus the time to reload it.)

BTW: FTM10 can download the ancestry.com file quite completely, nice feature (but a long time if you have a big tree with lotsa pix). Previous versions downloaded a stripped down version sans pictures.

May 19, 2010 at 2:29 pm
AlZoCa 

May 20 6.30am

The site is still down??? I am starting to have withdrawal symptoms! Help!
I know you are all doing the best you can. I got to add abit to my tree last night but that ceased just as fast as I started. Anyhoo when do you reckon you will be up & running?

May 19, 2010 at 2:29 pm
Rob 

To Nick (post #672): Eve’s maiden name is Rib.

May 19, 2010 at 2:29 pm
Becky 

To all you folks with abnormal dates showing up with your ancestors: THAT is not the computer’s fault!The computer can only put out that which has been put in it. Those names and dates have been put in by careless and/or stupid researchers. Then along comes another bunch who just copy without really looking. Before you know it, the ridiculous date, i.e. children older than parents, 10 year old parents, 60 year old mothers, etc, look like they should be carved in stone because a whole bunch of people have the same thing.

Another thing than leads to a lot of errors is the way women’s names are entered. It’s supposed to be first name, maiden name. That’s what it says on the entry. If you don’t know the name of John Doe’s wife, leave it blank. Her first and maiden name was not Mrs. John Doe. If you know her first name was Mary, enter Mary. Her name was not Mary Unknown nor was it Mary Doe unless she married her cousin.

May 19, 2010 at 2:30 pm
Theresa 

OMG I am just Grateful that Ancestry has the documents and I don’t have to travel all over the world to find my Information..Stuff Happens in this computer world..Try to be a little more understanding. I love the site even with the glitches.

May 19, 2010 at 2:30 pm
JKite 

When we first joined ancestry.com, we added info from family files, notes from relatives gathered at a family reunion, or other ancestry ‘family tree hints’ (some accurate, some not). As we became more serious (& knowledgeable) about how records were linked & maintained on the site, we began a slow, but methodical review of our own family tree, deleting or validating the information.

A few weeks ago, we began a new project on our family tree: to begin to ‘make notes’ for every record attached to our family tree. We have begun the process to copy/cut/paste documentation from the census or National Archives records to each record listed on our site. (For example: we highlight names on census records, right click the mouse to ‘copy’ that info, ‘paste’ it into word document and click to have it appear in text format, leaving the names/ages listed. We then add the census year. We then highlight & copy that info & paste it into the ‘description’ note of each person listed under that census year.

On military records, we read the record, even down to the hair & eye color, dependents, etc. and are now adding those details in the ‘description notes’ when we link that military record. That has turned up some very interesting information in itself.

What we discovered was that names of the same people may be spelled very differently from census to census. It helped us to remove errors on our tree, but also helped us validate a census as being the correct one for that person.

It also easily shows how a name slowly changed from one format to another (ie: Fowler to Fuller).

So for those out there who question the validity of the site, remember there are those, like us, who are gathering info and bringing new & accurate info & records to the table.

We’ve also been delighted to meet other amateur geneology researchers who are doing the same thing:) and moving from ‘beginners’ to serious researchers. We help each other correct errors and help each other find valuable records. We also add notes about possible inaccuracies on the census records to be reviewed, that we believe have contributed to the geneology community overall.

So for the ‘purists’ out there…be patient & give us some time. You may discover the broader community may actually become a great & enthusiastic resource for your own research discoveries:)

May 19, 2010 at 2:30 pm
Deb 

Thanks for filling us in on the maintenance progress. Today I took this time to check out other parts of the site that I haven’t been to in a while. I was extremely pleased in finding that there is SOOO much more here at ancestry that you all have added and I didn’t even know existed!! It has been a fun day for me today! Keep up the Great work!!

May 19, 2010 at 2:30 pm
NS 

[sigh] Ijust got a whole bunch of new pictures of relatives to load too.

Oh well, will check in later.

May 19, 2010 at 2:31 pm
TerryMoore615 

Amazing! I can’t believe the level of complaint over the site being broke for a day. Take this down time to lodge a complaint with your long broken government about poor service, waste, and wanting money back.

May 19, 2010 at 2:31 pm
Paulette 

Thanks Kara (#678) for reading my mind and posting your words of wisdom and common sense!

I’ve been a member for 10 years and I am greatful for the information accessible on A.Com. Without this service I would have spent thousands of dollars in private researcher fees.

Keep up the good work and thanks for all you do!

May 19, 2010 at 2:31 pm
Nancy 

This issue is becoming more & more prevalent. I wish you would update your system to the extent this time that it does not happen again for a while. I often try to log in and get work done and am unable to access things. Do you need to upgrade your system? If so, please do it as I have just now paid another year and expect superior service. Very frustrating for those of us that link in each day that we can get in! Since the TV Show aired it has been an issue weekly. Not cool.

May 19, 2010 at 2:31 pm
Sheryle 

Why bother complaning, we won’t get 10 days free for this pain in the ass problem! Get your act together!!!!!!!!!

May 19, 2010 at 2:32 pm
mandyk 

What exactly IS the problem anyway? I have seen a lot of post but no explanation of the problem.

May 19, 2010 at 2:32 pm
Katie 

I don’t know why I keep coming back…this is too funny! This should prove once and for all that you can truly get psychologically addicted to Ancestry! Need…a fix…NOW!

Since we’re all sitting here, still…for some reason…

Admit it – Who else is kinda annoyed that all of a sudden genealogy is becoming so popular? I liked it better when we were underground, now it’s trendy. Soon any random person you meet will be able to spout off all of their gggg grandfathers by order of their birth.

Perhaps that could be a good thing – just did a tree for my friend and found out her dad’s grandpa and mom’s great grandma were brother and sister and she had no idea, oops! Maybe knowing a person’s lineage before you date them would be a good thing!

May 19, 2010 at 2:33 pm
Dani 

After 36 years of genealogical research, I cannot believe that any of my fellow researchers keep all their eggs in one basket! Never! Your time researching is so valuable! Please…keep your data in multiple locations for safe keeping.

May 19, 2010 at 2:33 pm
Misty 

#696, Wayne – HA! Well played!

#704, Chuck – can you get chips for that?! Man, they’re .85 in my vending machine. What a crock!

#710, Bill – Thanks, buddy. Thanks a LOT. :P

;)

May 19, 2010 at 2:33 pm
John II 

#528 Stuart – Great minds think alike. I WOULD REALLY like color coding or a symbol to list the degree of confidence in data.

May 19, 2010 at 2:34 pm
Judy 

Yes, it really is disturbing because this is what I do all day. But after the access to my trees was down for more than 3 hours and my house is clean, the laundry done and supper planned, I used Ancestry.com to put together a list of all the Census populated locations in New Mexico from 1850 to 1880. It started out fairly easy as there weren’t very many in 1850! And now, I’m using the maps that I’d researched earlier to add to my documents and show where the locations actually are.

It’ll be a great resource, maybe a best seller…

HURRY UP. I AM BORED!

May 19, 2010 at 2:34 pm
Sharon 

after reading comments earlier I checked out familysearch.org and it’s great found a whole new generation I couldn’t find on here, I’m lucky as I started my family tree on Family Historian before I even joined Ancestory so I’ve been able to carry on but it is frustrating as my partner keeps telling me I’m addicted to searching dead people so hope this is working tomorrow still worse things happen at sea apparantly

May 19, 2010 at 2:34 pm
CJ Cherryh 

I’ve used this site for 3 years, use it almost daily, in fact, and this is the first really extended outage I’ve met. IME the staff is uncommonly good about responding to individual issues and very patient and fair.

There’s a lot you can do offline if you have Family Tree Maker, a lot of just cleaning up addresses that have acquired too many commas, that sort of thing, that will cause flags on your places, etc.

Or go out to the internet and look up some of your people names or place names and see what pops to the surface. There is a way to have fun with this while waiting.

May 19, 2010 at 2:34 pm
Karis 

#242 Rodney and #623 Andy,
Between this blog posting and the previous, there are over 700 responses concerning the family trees. If ancestry.com is JUST a search site, with no concern for the family trees than they need a different business model because this is what the customer wants.

If ancestry is not providing this, than could some entrepreneur please begin the process. Ancestry may not have originally been a full service family history site, but I do think believe they are concerned with our family trees. You’re obviously bright people but follow the money. Financially, speaking the money is in the family trees, that is all new stuff copyrighted to them.

You are probably right that, that it is probably not what we currently pay for, which means I have a growing concern. I have hard copies for my most important family members.

May 19, 2010 at 2:35 pm
Nancy 

While we are having this discussion….. why is it that after purchasing your most updated software and paying the yearly subscription fee, that I am not able to upload my tree to my own computer and software and have my images there? My pics, my documents, none of it downloads. That’s making me do the input twice and so what is the usefulness of this package?

May 19, 2010 at 2:36 pm
Jack Sheldon 

I find it ironic that management at Ancestry.com cannot trust their customers enough to give us an honest and detailed explanation. I, too, have been a paid customer for about 8 years, and have put a lot of time and effort into our family’s history. It is because of the CUSTOMER that those “little leafs” appear as Ancestry advertising lures more and more people to this website. We pay Ancestry to put family trees here while the “little leaf” is the cornerstone for a marketing campaign.

May 19, 2010 at 2:36 pm
luayne pierce 

I pay for full use of this web site. I have many trees here. I AM TIRED OF NOT BEING ABLE TO GET INTO THEM…..THIS IS THE 2ND TIME THIS WEEK.

GET YOUR ACT TOGETHER OR REFUND MY MONEY FOR THE DAYS I COULD NOT SEE OR MAKE CORRECTIONS OR ADDITIONS TO MY TREES SO FOR IS ABOUT 2….ACCOUNT OF WHAT YOU OWE ME IS GROWING BY LEAPS AND BOUNDS.

LUAYNE PIERCE LUAYNE1

May 19, 2010 at 2:36 pm
mikey 

Janie at 701 – now THAT is funny!!!

May 19, 2010 at 2:36 pm
Jeff Ford 

@155, Jeff Meyer, do you really expect them to perform (“emergency”) maintenance on YOUR schedule? I’d rather have them do it ASAP rather than wait and perhaps make it worse. Sheesh.

May 19, 2010 at 2:37 pm
Wayne 

Thank you Laura G (703) – it was my comment (624) about mass marketing without having the resources to back it up.

That’s why when you return something to Zellers, no one even blinks – they just take it back.

Hm-m-m, I wonder if that now means I can return Uncle Harry who drank and beat Aunt Wanda !!!

May 19, 2010 at 2:37 pm
Joseph Parente 

Paula (530)I have the same problem. If I’m loking for someone with my surname on a passenger list and Prentice or Price or Poirier come up as matches, and five pages later I find the person I was looking for, if I got that far.

May 19, 2010 at 2:38 pm
Mat Hastings 

Unfortunately unless you have a source document you have only a “clue.” That’s the tease with genealogy. So many unsourced documents are, in fact, solid but more are not.

May 19, 2010 at 2:38 pm
Benny 

#313 – I have to laugh at the current family history TV shows and the ancestry.com commercials. Doing good, accurate family history research is never that simple unless you pay a professional to do it for you (get that, PAY). You PAY for a subscription to access records on ancestry.com from home, you PAY for a subscription to Genline (Swedish research, so you don’t have to go there), you PAY to drive down to the local library to access ancestry.com or HeritageQuest (you think that’s free? your taxes PAY for it) That’s really where all these protests on the blog come from, people who have no idea how genealogical research was done before the Internet. lol

May 19, 2010 at 2:38 pm
Peri 

One of the reasons I have cancelled my subscription. If I had an added day for every day you were down in the past three years I would go on for a long, long time yet. Too bad because when I joined it was a good site before it was “improved”.

May 19, 2010 at 2:38 pm
Janie Ingram 

Might I suggest a weekly maintanance window. Maybe midnight to 8am on Sundays.
As an it change coordinator, I am surprised that you would do maint. on the weekdays.
This is a program that we pay for. As such, I would expect compensation when I don’t get what I pay for. That being said, if you had a weekly maint window…this would not happen because of a failed change.

May 19, 2010 at 2:38 pm
Steven A. Myers 

I just hope this fixes a specific problem I’ve had for more than 4 weeks. I’ve complained repeatedly to your customer service department that I keep losing my “Saved Family Trees”. This has happened on at least 30 different folks I have in my Tree. For whatever reason I need to research, I go to the “Saved Family Tree” page for various individuals. While it works most of the time, it might show that once I had 13 or 26 “SFT”, but now there are zero! All that valuable information LOST!!! The person in customer service has been very nice about it, but I keep hearing it’s up to the “developers”, and it’s not in their “queue”. I’m very disappointed in Ancestry.com and I’ve been thinking about “suspending” my subscription for the last month or so, anyway. I’ve been a member for about 4-5 years, but I’m thinking seriously about just downloading a GED and saying good-bye! I’ve got so much other research into this program and many, many pictures, though, and you won’t consider adding a feature that allows me to downolad this additional information, either! Also, you should NOT be advertising your services until your “developers” have this RIGHT!!!

May 19, 2010 at 2:39 pm
Jackie B Miller 

I don’t like this at all. By you nottelling what the problem is, sounds bad? President Obama want to control all communication means and ways, control press, control cells, and we already know what he’s controlling now! If you give him our information, you will oue us some ‘skin’ or something! I don’t trust the President at all. He will do anything to get what he wants: pay, bribe, lie, sell, talk. But don’t ask him a question because he won’t know how to answer it- Of course, the natural thing is to do this repair at night, but you didn’t and you should have told us why you didn’t take that course–Hey?? Your as transparent as the President? Did you get a bail-out too? Get with the program please

May 19, 2010 at 2:39 pm
Nick 

Thanks Drew. Now I’m confused. I have Unk. and Austra wotsit. Who is right?

I’m overjoyed to see that you can access your tree again.

May 19, 2010 at 2:39 pm
Conrad 

I can’t believe it. I have been member almost since this website was started and have never experienced any problems. When they have a major glitch, all you newbees start complaining. Really GAL

May 19, 2010 at 2:40 pm
Christina 

OMG I mite be new but the fact that the site is down is not that big of a deal. All the people that want a refund you are being ridicules the site will need maintenance and some time’s those things will need to happen when it is inconvenient for you, get over it. I can’t believe that so many of the people on this site are so prissy that they can’t believe that they are being inconvenienced. What are all of you millionaires, do you get every thing so easily that this is such and out rage. Get over your self and go do something.

May 19, 2010 at 2:40 pm
Rich Pea 

LOL
wow… you’d think this was some sort of drug that people just had to have. I’m glad they’re working on whatever problem there is. Better than them NOT working on the problem and people keep working and something horrible happens that actually deletes information because the problem was never dealt with. I’m good with my tree being down for a day. There’s always looking up info on Findagrave or Google books or even other services for specific counties and states. Ancestry.com isn’t the only place with knowledge, but I can’t do without the records they offer to paying members. That will keep me here indefinitely (especially once I get my world subscription!)…. wooO!

May 19, 2010 at 2:40 pm
Janet 

Get a life people. Sign into Ancestry then go to google and type in who you are looking for. You will find all kinds of information! Just check it all carefully. Ancestry helps in many ways!

May 19, 2010 at 2:41 pm
Myron Bergenske Sr. 

I just keep paying my monthly $29.95 always hoping for a vast increase in the Worldwide data available (19th century ‘Germany’, ‘Poland’ and Russia in particular.)

Over the last seven or eight months I’ve received very little for my money, with this or that part of the service not working (many times not announced.)

It appears that there must be a significant capital investment on Ancestry’s part to speed up access, and eliminate bottlenecks and errors in processing.

Do give us an update plan and strong assurances that Ancestry will be resource which will be fully operational at least 99% of the time.

May 19, 2010 at 2:41 pm
Barb 

I have been a subscriber for close to a decade now and this just keeps happening. There will be no compensation for the “down-time” and most of the existing problems will still not be fixed. Transcription database or whatever they call it will still be dropping vowels, system will still be slower than molasses, unreadable pages will still be unreadable, wrong page on one of my relatives will still continue to pop up and I may never be able to add the 1860 census as a source, and of course, most importantly….I will not be able to do anymore free corrections for Ancestry to all those “Transcription Errors” until the system comes back up…or wait…maybe that is what they want me to do…can’t get to my trees…so spend my time correcting transcription errors.

May 19, 2010 at 2:41 pm
Jane 

715 JKite,
Thank you for your description of your recent efforts to validate your information. I figured out after a few weeks as a newbie that a lot of info was GIGO (garbage in, garbage out) and I actually started my tree all over again…got rid of my relatives living in Maine in the 1300′s!!!! I started saving info from other family trees in my shoebox so I could save it until I had time to verify it, but now I read here that “shoebox” is not such a good idea.

May 19, 2010 at 2:41 pm
Pete Smee 

“We do routine maintenance on off-hours to minimize the impact on the time our customers carve out to do family history research. ”

You claim to provide a Global service, what hours do you think are Off-Hours?
(Oh I know – when the european fools are awake)

“Your search is incomplete due to system issues” is now apparent foor at least 3 hourds every morning (UK Time)

#715 – It’s not the fact it is broke today it is the number of recurrences, of it being broke, I Prophesised this outage as soon as the improvemnents introduced on Tuesady were announced, time an improvement is made the Back up process fails the next night and the part of the system that has been improved is a dodo.

PPPPPR as they say in the IT Industry

May 19, 2010 at 2:42 pm
Kristin 

This has been happening ALOT lately. It seems when I get the free time to work on it is when this happens. I just hope I don’t lose what is already there!

May 19, 2010 at 2:42 pm
Linda 

I LOVE Ancestry, and yes this is a small inconvenience, but things happen! Thank-you #554 for clearing the air for some of the less-polite messages. I appreciate all the wonderful upgrades and millions of records that are provided by Ancestry. I have four very large Trees, that would not be what they are, were it not for such a great provider, in whom I place my trustworthy safe-keeping of them. Looking forward to when Ancestry is back up, till then–I will just continue on with life!

May 19, 2010 at 2:42 pm
Joseph Parente 

Andy (623) If you’r not a paying member, don’t you need an invitation to see someone’s tree?

May 19, 2010 at 2:45 pm
Kath Newton 

It is a mystery to me how none of us think out of the box.

We have got this crazy addiction – no one in my family or circle of acquaintences understands it.

Then I read a comment that they should do the maintenance at night. Whose night do he/she mean.

When I am in bed in the UK, people are on Ancestry i Australia. I have even stayed up so that a just found Australian relative who is a beginner could go through my tree and we could e-mail each other as she looked at it.

So what is maintenance at night for one person is the day time mainenance someone else objects to.

If anyone in Oz reads this = do you know any people called Orr.

An ancestor migrated with wife and an only child a daughter Jane Ann Daniels who married a Joseph Orr in New South Wales.

Oh and I have a Percy John Newton married to Mary Ann Shaw who disappeared paperwise after marriage in 1896, we know he had children but where.

No deaths to be found and nothing anywhere else.

Sorry – I get carried away

Kath

May 19, 2010 at 2:45 pm
Nick 

#712 Thanks Rob. What larks, eh? I can’t wait to put all this stuff on my tree.

May 19, 2010 at 2:46 pm
beth 

It’s very interesting to read the comments, both those pro and those con Ancestry downtimes. For all the site supporters, I suggest you go back and read the blogs–if you can still access them. The last blog on maintenance closed to comments before the date that it was scheduled to do so. As I’ve said before, the blog is for customers to vent–that’s all. I doubt that there would be such a huge number of comments here today if there hadn’t been such a recent downtime of “scheduled” maintenance. Obviously, regularly scheduled maintenance, which we are to accept is necessary, isn’t enough to address the issues the site is having. This is not acceptable regardless of what all the site defenders have to say. I never recommend this site to anyone without telling them about these downtimes and to read the blogs about it.

May 19, 2010 at 2:46 pm
Jim Flack 

The on-site trees being down is inconvenient I agree – but I really don’t think you should all whinge so much.

I pay the full subscription myself and I’d like it to work ALL the time – but I also appreciate that systems get bugs and they have to be fixed, its just part of modern life. The current problem actually helps to remind me how slow searching was BEFORE this and how much Ancestry has improved over the years.

So of course I want it all back and working (as do we all) but there is little point belly-aching about it too much. I still think ancestry.com is worth every penny I pay (or cent as I’m in America now). I’m sure it will be back ASAP.

May 19, 2010 at 2:46 pm
Lymbo4y 

Wow! What a bunch of whiners & complainers. I’m glad you all expect your perfect, flawless lives to continue to be so.
I’ve been a member for 4 years & it’s been rare & short-lived for the site to be down.
Ancestry you’ve done an awesome job. The amount of data & increased searchability over the past 4 years is phenomenal!

May 19, 2010 at 2:46 pm
J C 

When I was in the Systems Programing business, we always had a Backup and Recovery Plan, inplace; in the event our systems upgrades failed. Where is your backup plan?

May 19, 2010 at 2:47 pm
Tim 

There are sure a lot of discontented people in the world. Things happen! I’m sure ancestry.com will figure out some way to make it up to everyone, perhaps a free 14 day trial to the “world subscription”? hmmmmm……….?????????/

May 19, 2010 at 2:48 pm
Peri 

Can’t even post a message. This is why I am not renewing. It was a good site when I first joined but had become increasing frustrating and not at all workable.

May 19, 2010 at 2:49 pm
Nancy Edwards 

Wow……now I can’t even save anything to My Shoebox nor do I have any access to it.

It would have been better to have shut down the entire site for 4-6 hours than to have only a part of it up. I mean, if I find something to download and I end up not being able to download it……what’s the point?

May 19, 2010 at 2:50 pm
Yvonne Bachman-Johnson 

Ok, really??? BTW, HAS ANYONE NOTICED THAT THE WWII RECORDS DONT MATCH? THE TOP PART DOESNT MATCH THE BOTTOM PART. AND HAS ANYONE NOTICED THAT WHEN YOU CLICK ON THE 1910 CENSUS THAT THE PERSON YOU WERE SEARCHING ISNT ON THE PAGE????
AND NOW THIS??????? I CANT WORK ON MY FTM2010 even!
HELP ME!!!!!!!

May 19, 2010 at 2:50 pm
Kath Newton 

Just notice a new announcement saying the “trees” will be down for a few hours, not before late tonight MT time.

What is MT time.

Why can’t they say MT time and GM time.

Kath

May 19, 2010 at 2:51 pm
Becca 

Becky #713 (for now – the numbers keep shifting!): I put the last name as Mary “Smith” when I don’t have a maiden name – otherwise, I would have “47 Jennifers” (as the song says) and not be able to tell which is which when looking at just a list of my tree names. Then, as soon as I find out the real maiden name, I change it. That allows me to keep track of which is which, but keeps it from looking like Mary’s maiden name was Smith (but then, there are the cousins who marry with the same last name, and you think the names are wrong that you are finding – until you find a marriage entry, and even that isn’t necessarily right given that they aren’t usually anything official but just something that someone submitted at some earlier point, and and and . . . .)

May 19, 2010 at 2:52 pm
Rich Pea 

#760 phenomenal indeed! =D
Ancestry.com is the place to be! Been here 3 years now. What about the 8-10 hours of uninterrupted searching I’ve done on here? over and over and over! no stops, no errors, no ‘try back later’, just pure researching and adding new individuals… and I’d love to see ANY company assure a 99% operational service. HAH!

May 19, 2010 at 2:52 pm
Nancy Edwards 

Is it just me or does this message on the Home page seem contradictory?

“My Shoebox
Your Shoebox is unavailable. Please try again in a few minutes.
Due to high traffic, your Shoebox box is temporarily unavailable. Please click here to see all your shoebox items. ”

Can’t get anything to come up when I click as directed.

May 19, 2010 at 2:53 pm
Benny 

#704 – Chuck

LOL!!!!!

May 19, 2010 at 2:54 pm
Bev 

638 – Brian. Actually there weren’t any settlements in New England before the Mayflower.

May 19, 2010 at 2:54 pm
Yvonne Bachman-Johnson 

Please check back soon…. this has been happening since LAST NIGHT people EASTERN TIME. It is now 4:54 p.m. Still NO ancestry.

May 19, 2010 at 2:54 pm
sarmccor 

Thank you, Eric!

May 19, 2010 at 2:55 pm
Tim 

It doesn’t seem like a big deal to have occasional downtime, but it’s surprising that changes that led to bugs requiring several hours to repair weren’t tested against a copy of the database before being placed into production. Haven’t the Ancestry programmers heard of using a test environment? Remember: First, do no harm.

May 19, 2010 at 2:57 pm
lochbihler44 

Your site has gotten slower and slower. I was afraid that the problem was my computer. Maybe not. I agree, since your big membership push things have slowed down. I think yours is the best service out there but I hate to see these types of problems.

May 19, 2010 at 2:59 pm
Jim McKinney 

Thank – You for that more detailed explaination of the situation. While know one thought you were not working the issue, it is clear that you understand our frustration. Will check on the site in a few hours….thanks again…

May 19, 2010 at 3:00 pm
TINA M COEY 

If this is the only thing you people have to complain about then I say you are pretty darn blessed and should realize that. Go talk a nice brisk walk outside and get some exercise instead of sitting there stewing – it will be a hell of alot better for your heart!
Yes I am a monthly subscriber to ancestry.com and I just hope they fix whatever is wrong – now for that nice walk!!

May 19, 2010 at 3:00 pm
Al 

Having retired from computer systems work, I understand that occasionally computers do have problems and sometimes it takes awhile to fix them.

Do I wish I could have uploaded my tree? Yes, but I would have felt really bad if I uploaded my tree only to find that it became corrupted.

Keep working the problem, I can wait. Thanks Ancestry for a quality product.

May 19, 2010 at 3:00 pm
Andy Hatchett 

Karis,

I never said Ancestry wasn’t concerned about the online trees.

What I said was that people who are complaining about lack of access to their trees and demanding refunds/rebates are way off base because they don’t pay anything for that access and thus there is no grounds for claiming they are losing any money by not having access to them.

May 19, 2010 at 3:01 pm
Sally 

I have been a member of Ancestry.com for 3 years and I know it has had a few problems and some growing pains, but think about it. Where you would have to go and what you would have to do to gather all the information you now have on your family tree? Would you even know where to start? Ancestry.com helped me bring my family’s history to life and that has given me a better understanding of who I am.
Hooray for Ancestry.com!!!!!!!!!!!!!!!!!!!

May 19, 2010 at 3:01 pm
Rich Pea 

While using the Search function, I’ve noticed that if you keep getting ‘no matches found’ try removing details from your search 1 at a time. Like any middle initials or specific dates and even siblings or parents. Or try starting the search over by using only the surname and exact search the location by county and state. Sometimes researching with different details in your search can bring up records that weren’t coming up when you first started searching with an individuals ENTIRE details showing. The ‘use exact match’ can also keep the locations from being searched correctly. example, you search for “Knox, Indiana” might not bring up records from Knox County, Indiana” because the word ‘county’ was missing. Little things like this can effect what records are shown in your search because of the amount of details being looked at. I usually just start with a surname and a location (no exact matches), chop the records down from 5000+ to about 1000+ by using given names next, then chop down the matching records even more with dates and THEN using ‘exact match’ on 1 detail at a time. It also depends on what records you are going through. Census, US Public, Military. Locations come up differently because some only show city names without the county (while you had county specified in your search and used ‘exact match’).. etc etc.

May 19, 2010 at 3:01 pm
Tim 

#766 – Kath

“MT” = “Mountain Time”, eg, Denver CO. Two hours behind ET (NYC, US east coast).

May 19, 2010 at 3:02 pm
William La Follette, Jr 

MT stands for Mountain Time… They are 2 hours behind eastern USA

May 19, 2010 at 3:02 pm
beth 

638 & 772

Actually, there were hundreds of thousands of people living on this continent before the murdering, diseased, Europeans invaded and starting killing them off systematically.

May 19, 2010 at 3:02 pm
Bev 

Sorry – correcting myself in post 772 – there were no European settlements in New England before the Mayflower. Of course, there were explorers, but no homes, people, babies being born, etc. except for Native Americans.
In New England. Maybe in Virginia, but I don’t have ancestors from there.

May 19, 2010 at 3:03 pm
chris day 

Whilst I appreciate that maintenance & upgrades need to be done on the ‘live’ website, surely more testing should have been done behind the scenes with these wonderful upgrades before putting it on the live site only to have them kill it?!
Why not just wind back the clock and remove the upgrades again to get the live site up & running again whilst working behind the scenes to sort out the bugs first and apply them later? The web team at Ancestry.com really could do with examining their implementation team who clearly have been rushing things a bit!

May 19, 2010 at 3:03 pm
Sam 

Let’s have some fun everyone! Let’s quit whining and guess when the service will be operational.

The person guessing as near the correct restoral time will have bragging rights. Maybe Ancestry will chip in something, who knows.

Rules are… one guess only and you must state the time in your time zone.

For instance I live down the street from Ancestry, I’m in Utah, my official guess for restoral time is

8:13pm Mountain Daylight Savings Time

Official time will be determined by Ancestry or their announcement or by ME. Currently the system is down on the Tree!

Good luck and guess wisely!

May 19, 2010 at 3:05 pm
Joann Sovelenko 

I forget to mention last week I put my ancestry back on RootsWeb and within a few days it was removed. WHY???????

I didn’t remove it at that time, but later I decided to do something about it.

May 19, 2010 at 3:05 pm
Larry 

Seems like Ancestry is loading the blog with false messages where people say they don’t mind being cheated out of their subscription money.

I know that I am disgusted by this service but what can we do? Ancestry is like the scummy cable compainies who know that you won’t cancel your service unless the down time is extreme.

We should get day for day pro-rated reduction in our bills.

May 19, 2010 at 3:06 pm
Jeanette 

Oh well…..quite dissapointing. Yes I think Ancestry should add another day or two to everyone’s subscription.

May 19, 2010 at 3:06 pm
Allan Simpson 

I’ve been an Ancestry.com member since June 2007. I log in almost daily and this is the first time I remember the site being down for an extended period of time. This site does an excellent job and I’ve enjoyed hours of research to build a large family tree for many members of my family to enjoy.

May 19, 2010 at 3:08 pm
Sharon 

I have been using this site for a very long time. This is just one of those things that happens in computer. Everyone needs to chill out. It will be back tomorrow or the next day. I would rather have something that works right than all messed up even if it takes longer to fix it right.

May 19, 2010 at 3:09 pm
Susan Graham 

Hey, folks, we are all just one big happy family!!

May 19, 2010 at 3:10 pm
Guthrie 

Uh oh, Spaghetti Os! I’m doing a school project and need to make a family tree! NO!!!!!!!!!!!!! must… have… FAMILY!!!!!!!

May 19, 2010 at 3:11 pm
Rich Pea 

Anyone actually call Ancestry’s 800 number and talk to a representative? Maybe you could ask them about a pro-rated bill when the site’s been down for more than a day. Other than that. I don’t think the any altering of bills is necessary because it doesn’t go down all the time. and I use this place quite often. i mean, 16000+ individuals when I started out with about 5000 3 years ago….? it took researchers over 100 years in my family to compile descendancy information for the last 9 generations and took me only 3 years to add on another 10000+ using this service. Pro-rate huh? money back whaaa?? IMO we owe Ancestry a heck of a lot of respect and gratitude.

May 19, 2010 at 3:12 pm
Kath Newton 

Jane 758

No, it does not get picked up – not that I have noticed anyway.

Probably because I chose the title it is not considered a vital piece of information.

It appears in the list on the left of a persons profi chose le long with the residences, census, and marriage and other lines – not at the top.

I have discovered where a spelling mistake was made on one official item – like a narriage of death – they do not get picked up,

Like my William Heard (The whole of his family is Heards) but his marriage is surnamed HARD,

Before now I have changed the name till it picks up the item up then changed the name back.

We have in our tree the names Aspden (Darwen and Blackburn) but Aspden Aspin and Aspen used for the different children in birth certification alone.

My Great Grandmother birth Aspen married as Aspin – her brother was Aspden at birth and Aspin at marriage and death. The eldest sister Aspin at birth and Haspin on the world tree.

Not to mention the Calligan, Callachan, Corrighan, Corrigen, Corrigan in Chorley.

I tear my hair out.

Kath

May 19, 2010 at 3:12 pm
Larry White 

If all the outraged complainers do leave — excellent! Genealogy is about carefully researching records – a FEW of which are online. If they are this outraged about a few hours delay I have no confidence in anything they might put into their trees anyway. Am I the only one who notices that most trees that come up as “hints” have either 1 citation or no citations? The one citation is of course other trees on this site. Sad.

May 19, 2010 at 3:13 pm
Deb H 

I’m amazed the blog server hasn’t crashed. 770 posts and counting (I stopped reading at 400).

May 19, 2010 at 3:13 pm
Kim 

“We do routine maintenance on off-hours ”

Yeah… well you need to be more globally focused – after all, America’s ‘off-hours’ are my ‘on-hours’. Isn’t my $30 a month as valuable to you?

By the way, this outage has been more than 12 hours for me so far.

May 19, 2010 at 3:13 pm
CJ Cherryh 

Sorry. I don’t feel cheated. And I’m not an artifact of the ancestry system. I just don’t feel that the sky is falling because a system has to be maintained. I’d rather have the techs sort out the bugs and KEEP the entries clean, thank you.

If they find out whatever bug loaded Y Somme Picardie or Span Johnson Georgia into the tree, while they’re at it, that would be lovely.

May 19, 2010 at 3:13 pm
J C 

Could this be a test to see how indignant Ancestey.com’s users, customers, employers can get? How many hours has the site been down; 6+ that I know of.

May 19, 2010 at 3:13 pm
Sharon Wade-Coughlin 

I am a six year member and this is the only time that I have been inconvenienced. It’s a good time to take some extra care of the living family members because the dead ones will surely wait until I come back another day to catch up on my research projects. Off to make a cake.

May 19, 2010 at 3:14 pm
Paul Green 

My guess for when the system will be up is 8:14pm Mountain Daylight Savings Time. Perhaps I will win, but only if it doesn’t crash again before the day is out.

May 19, 2010 at 3:14 pm
butch 

after readind a considerable amount of these comments I am not so sure I want to spend my money on this Ancestry.com thing.

May 19, 2010 at 3:14 pm
Lindyhop 

I spend so much time on this site its a good thing it is off for a while to make me realise there are other things in life. I would like to thank them though for the marvellous records I have accessed so far and the extended family I have found-I hope the people who are moaning have now gone off and found something to do-stop worrying about refunds and find a book to read or watch the TV -or perhaps not nothing on in the UK tonight.

May 19, 2010 at 3:14 pm
Andy Hatchett 

Joseph Re: #755

Yes, you need a subscription to view the online trees of others or an invitation from the tree owner.

That said, most of the complainers were talking about being able to see and research their own online trees and that can be done without access to anyone else’s tree at all – and in most cases *should* be done without using other trees.

May 19, 2010 at 3:15 pm
Dennis 

I think everybody should calm down. Speaking for myself, I ponder quite frequently if I don’t spend too much of my time while alive, living with dead people. I have also noticed that since everybody’s got a computer, tolerance levels have gone down as a society. Tomorrow when decide to call or e-mail customer service, remember, “everything is NOT all about you”. The world does not spin because of or around you. One day, the only record that you existed will be on ancestry and nobody will care because you never did anything but sit on here all the time. Your ancestors will deem you a complete waste of life.

May 19, 2010 at 3:16 pm
zsparks 

505 DD: Ancestry does not own the public records. They provide easy access to them. Though some, I think, are basically a resale subscription, rather than access to a free service.

It’s sort of like my favorite drug, Advil Allergy Multi-Symptom. Due to registration for pseudefedrine now, AAM-S is very hard to get now. So unfortunately, I now buy Advil, Chlortrimeton and Sudafed, and make a mountain of pills to replace my AAM-S. I can’t get all of it generic and make my own, but what a pain! That’s what we’d be doing without Ancestry.

May 19, 2010 at 3:16 pm
Rita 

802 JC
All day here in England,calling it a night hopefully all will be well tomorrow

May 19, 2010 at 3:17 pm
kittyfluffs 

RE: Familysearch.org. You have to be careful there too. When you find a page after searching, scroll down to the bottom. If it says that the information was submitted by a person, rather than coming from an actual record, BEWARE! Many are wrong!

May 19, 2010 at 3:18 pm
Nancy Edwards 

One thing you can do is to “bookmark” whatever Ancestry documents you find today (while its down), and then attached them later on when everything gets better. It will work that way. So you won’t lose your research.

May 19, 2010 at 3:18 pm
Gerald Bramwell 

To all of you saying do maintaiance at night time, remember it is a large world and your night time is sombody elses day time. Now 22:16 BST in the UK

Gerald

May 19, 2010 at 3:19 pm
Brian 

772 Bev
So Jamestown in 1607 wasn’t a settlement? Wow they sure are changing the history I learned! The first Englishmen to settle permanently in America were in Jamestown, Virgina in 1607. The first English child, Virginia DARE, is born in Roanoke, Virginia 18 August 1587. Better study your history a little more

May 19, 2010 at 3:19 pm
Pamela B 

I’m shocked at the negative comments. I assumed that most genealogy researchers were patient and understanding people. i agree with previous poster that the amount of information and relaxation we all get from their service is well worth the cost. And if the service needs a day here or there to make repairs and upgrades, then so be it. Get over being so important and put out when you can’t get your instant way.

May 19, 2010 at 3:20 pm
Sean 

Per the most recent update, thank you for FINALLY giving us some idea of what happened and that it might be later in the evening before a resolution will be in place. I have never understood the reluctance in giving an upfront explanation about such matters.

We all can appreciate the very complex nature that the back-end of this service must have, when an issue arises the majority of us I think are understanding and patient once told the reasons for downtime. It’s when people are left stewing for hours with no updates, no clue why the system isn’t working, and trite page notices about heavy traffic like “It sure is busy here” when that was not the reason that people become angry.

May 19, 2010 at 3:22 pm
carol becker 

I am up-set, because I could not get on to my tree this morning, nor at 4:20 in the afternoonI think your prices are high and you get to keep all information that we work harad for I can”t transfer ancestry to my family tree maker
carol

May 19, 2010 at 3:22 pm
Mike Rapp 

I can’t believe how many people are “upset” over not getting where they want too on a site. Most of you were not looking up there family history 15 or 20 years ago when we had to sit in a cramped LDS History Library and look through microfilm rolls. Then when you found the index number you had to get your butt over to where the records were held. For me it was the NYC Archives. Paid parking and for each record you wanted. Very expensive.

Hours would go by on a good day. Bad days your time was limited due to the line of people waiting. If there was one thing the LDS Library and Archive trips taught me it was “don’t expect any luck today, and you’ll just be suprised. bur either way you’ll pay”.

The site goes up when it goes up. I do agree though that a good faith act on Ancestry.com’s part would be to give a 3 day pass to everyone who was inconvienced.

I pay for my service and if the site works better after this glith… Great!

-Mike Rapp-
http://WWW.KA2FBL-K3CWR.COM
http://WWW.SKYANDTRAINS.COM

May 19, 2010 at 3:23 pm
brianne barnes 

You guys are great, reading these comments is making the time go by much faster! I’ve been a member for 6 days, i have over 1600 names and tons of records. So it goes down, yes it sucks and my $1 a day is almost up, but for 1600 names in 6 days, I would pay way more than that. So if you finished reading the comments and are still upset go yell into a pillow. It really does help. Also if any of you have Russian records that you can’t read my hubby is a Russian speaking sun-of-a-gun, send them this way.

May 19, 2010 at 3:23 pm
kittyfluffs 

I’ve used ancestry for over 10 years and am pretty satified. I can count on one hand the number of times that “long” maintenance has occured. They obviously found something else that needed fixing that wasn’t anticipated. Just be glad that they did find it so it could be fixed as it might have caused a larger problem downt he road! Imagine if your tree disappeared altogether!
Thank you ancestry for giving me bang for my buck! Couldnt have done it without you! I’m off to do my own maintenance on my computer tree.
PS – I highly agree with other posters who get frustrated by multiple “wrong” trees! check your info people – quantity is not better than quality!

May 19, 2010 at 3:24 pm
Howard 

Great! It gives me a valid reason to pay attention to my wife tonight. This site is worse than using crack.

May 19, 2010 at 3:24 pm
Joan Wiggins 

I’m on the 2 week free trial….will I get an extra day since the site has been down all day? I’m in FL, tried to access the site beginning @ 8:30am and it is 5:30pm now. I need my tree and access to my info….it is for a school project. Does anyone even read these things anyways?

May 19, 2010 at 3:25 pm
Viv 

I can’t believe some of the comments I’m reading on here.
I’m a paid up member and quite frankly I don’t care if I lose ONE day of service.
I spent 10 years looking for a family member and it was on this wonderful site that I finally found them. If I can spend 10 years looking for one family member I’m sure you can live without your family tree for one whole day.

And before you all ask, I’m not someone with too much time on my hands – I work full time, and I have a disabled son at home who demands a lot of my time so my time is precious, but I have a life and if I can’t get on here for one day – it’s not a great loss!!

With all the crap that’s going on in the world right now is one lost day on here such a big deal.

History is always going to be there, it’s not like there is a time limit and it will suddenly disappear.

You live for 70+ years and are complaining about ONE day – get a grip people!!!!!

May 19, 2010 at 3:25 pm
Jessica 

How long is the extended time period? I am not being unpatient, I just have a humongous project due Friday, and I have a lot of information on my tree.

May 19, 2010 at 3:25 pm
Chuck Maurberry 

I Love Life

May 19, 2010 at 3:25 pm
Tom 

Very interesting reading here today. Having used ACOM for about a year, it’s amazing how slow the day goes by without it. Question: Why do people keep their trees private? Is it to protect their privacy? Is to keep others from taking their hard-earned research for free? Just curious, not judging. I am amazed at how much information on trees is not sourced.

Another point: Please do not enter city/county/state data unless you check it for accuracy first. There’s a lot of false data out there that unfortunately stays in the database, which then perpetuates the error.

May 19, 2010 at 3:25 pm
Jim 

A global event like this should be accounted for by the media.!

May 19, 2010 at 3:26 pm
Jeanette M. 

If you would make your site and software compatible with a MAC, you might not have so many problems. Just yesterday I was having problems getting the “change tree” link to work and the only solution ancestry gave me was that I need to change browsers. Pretty bad when I call to ask questions of ancestry.com and I am directed to buy competitors software if I want to save my trees. I have been a paying customer since Jan 2007 and would like to see some improvements in this area.

May 19, 2010 at 3:28 pm
terri mccue 

not too happy about this since i have 14 days to use my pay per view, i have now lost a day!!!

May 19, 2010 at 3:29 pm
Kath Newton 

Thank you for noticing my comment asking about MT time

If late tonight MT time is when they expect the trees to be back up, can someone tell me what that is Greenwich mean time.

Kath

May 19, 2010 at 3:30 pm
Kathy Morris 

Do we get one extra free day of subscription? I hope when your up and running again I will be able to find new things to add to my family research!!

May 19, 2010 at 3:32 pm
Becca 

About all the wrong information – has anyone else had the experience of telling someone that your relative A can’t be the person they are looking for (i.e., I’m talking about someone about whom you have “real” information, and you know perfectly well that she/he was not married to Mr./Miss X, did not have a child named Y and did not live in Z), but they then simply add them to their own tree, and “adopt” all the actual descendants of that person as their own?

I’ve had that happen several times now. It’s very strange (my own conclusion in one instance was that it seemed to be some kind of numbers game to get the very biggest – alleged – family tree on record, or something), plus that type of mentality certainly would explain some of the completely incongruent profiles/dates, as discussed by several folks above. Any others have this experience?

May 19, 2010 at 3:32 pm
Christopher York 

Okay…. someone just better give me an extra day on my account, sence I lost ALL of this one. I pay for a month of service… I WANT the whole month. Some of us are busy and only have certian times of the day to spend on this site, when we can’t update our family tree (which i would think would be the only reason you are ON THIS SITE for those of you who think we are complaining about nothing important) that is a problem.

May 19, 2010 at 3:32 pm
Bill Roberts 

817#

Make a GEDCOM BACKUP it’s free and you can load it onto most geneology programmes :-)

May 19, 2010 at 3:33 pm
Sally 

772 Bev and Brian 638
The Mayflower and New England settlements were not the first in America!Check this out!
http://colonialancestors.com/va/virginiacolony.htm

May 19, 2010 at 3:34 pm
Kathy Snyder 

This has been the perfect time to gather birth, marriage and cemetary records that have not been available on Ancestry and catch up on documenting those sources and making copies of the images. My notebook is getting organized and tomorrow (hopefully) I can enter the information into my tree. Oh, I also contacted my cousin in Norway for more details that I need. It hasn’t been a total washout!

May 19, 2010 at 3:36 pm
Katie 

Mike Rapp – Thank you so much for trying to put this into perspective for people. It’s a website, stuff happens just like it does with ANY technology. Be grateful you’ve got access to it in the first place. Sure, it’s annoying and sad that I can’t waste hours of my day on ancestry.com today but that’s ok. At the cost of a cent per ancestor I’ve found so far – somehow I’ll manage.

Though I do agree that an extension of our memberships would be awesome! At least they’re letting us know they know about it!

May 19, 2010 at 3:36 pm
Jeanette M. 

Tom, You have asked why some people keep their trees private. I have attached some photos and documents to deceased family members profiles that might compromise the identity of living family members. In this age of identity theft, you can’t be too careful. I want to know who is accessing my information. If you have a need to know my info, ancestry makes it easy for you to contact me and when that happens I gladly share if I know you have a legitimate reason for asking,

May 19, 2010 at 3:36 pm
Sandy 

I was on the site all night last night until 5:00 a.m. this morning and it didn’t go down at all. No problem with it.

I do agree we shouldn’t be charged for a day that the site isn’t working. That being said it’s not the end of the world. Web sites are not 100% perfect and people aren’t either.

May 19, 2010 at 3:36 pm
Dee 

Unbelievable!! I now have a wonderful new site to supplement Ancestry. Thanks to Ellen 523 above, in just a few clicks, a measley $11.?? credit card charge for one month membership, and I have just this moment downloaded to my computer, an copy of the original, handwritten sheet, a key page of a Revolutionary Pension record, which will solve a mystery which has been bouncing around among those of us who have a certain Abraham Hankins as ancestor. Did he serve in Rev. War?, if so did he substitute for his 48 year old father, when he was only age 14 or so? Why would a 48 year old man be drafted in 1781? That does not really make sense. Now I know. Well, as soon is Ancestry is back up, I will add a copy of this document to my tree. I still love Ancestry, and how great to have another source for documents, quick and easy to use.

May 19, 2010 at 3:36 pm
TINA M COEY 

Hey Guthrie
Where are you from?

May 19, 2010 at 3:37 pm
Brenda Curtright 

I am also tired of these problems but also understand that it will be corrected. For every day the service isn’t there we should have another day added to our contract!

May 19, 2010 at 3:37 pm
Brian 

835 Sally
I never said Jamestown was the first settlement! It was the first permanent English Settlement.

May 19, 2010 at 3:38 pm
judy 

I, too, agree with the vast number of complaints – this may be the worst so far but it is by no means the only time this has happened lately. If it were the only time, I would not mind, but it’s just about everyday – the site is slow or “bogged down” most of the time now. If this “maintenance” is going to fix the other – on going problems, then it will be worth it but if they still continue when the site is back up – I think you may be cutting your own throats and I, for one, will be thinking long and hard before I renew again.

May 19, 2010 at 3:38 pm
Katie 

I’ve been using Ancestry.com for a couple weeks now, and simulatneously, I’ve been filling in basic information on my FREE http://www.geni.com family tree. I was beginning to think it silly to keep two trees going, but now I’m so happy I have! I also like Geni’s vertical tree layout – it’s so much easier to view and move around on. I still love ancestry.com for all the sources and learning tips, and will continue to research here. But when maintenance issues arise, I can still at least go to Geni and roam around my tree, and decide what/who to research next. Word to the wise. Cheers!

May 19, 2010 at 3:38 pm
Kathleen Carlson 

Woodman, Spare That Tree!

By George Pope Morris

WOODMAN, spare that tree!
Touch not a single bough!
In youth it sheltered me,
And I ’ll protect it now.
’T was my forefather’s hand
That placed it near his cot;
There, woodman, let it stand,
Thy axe shall harm it not.

http://www.bartleby.com/248/131.html

Any chance you could have rotating maintainence so all of us can sleep through this? FYI, it is 2:34 PDT, which makes it 3:34 MDT. Most folks here turn in early, since the stock market opens three hours ahead of us.
Translate this: GET IT DONE, AND GET IT DONE SOON!

May 19, 2010 at 3:39 pm
Kathleen Tynes 

Are paid members, such as myself Annual World Deluxe Membership, getting a Paid refund credit to their accounts for NO Service Available to us for this 24 hr period??????????????

May 19, 2010 at 3:39 pm
D Wright 

I took the afternoon off work to finish an ancestry project I’m working on for a Memorial Day gathering. Wasted day.

May 19, 2010 at 3:39 pm
Your GGGGG Grandpa 

This is your GGGGG Grandpa here with an IMPORTANT MESSAGE FROM THE BEYOND! Get off your lazy duffs and go plow some fields or milk the cows.
This futuristic “internet” is the most confoundin’ thing ever.
Well, the census takers are here, so I’ll go lie to them so my GGGGG Grandchildren will be confused when Ancestry.com gets back to normal….

May 19, 2010 at 3:39 pm
Amy Levesque 

Familysearch.org (free site) is requesting assistance indexing records – simply typing the data from handwritten forms into individual cells. It is something fun to do while we wait for the site to come back up!

May 19, 2010 at 3:40 pm
Gene Lunsford 

We are going to be compensated for this. Right?

May 19, 2010 at 3:42 pm
Kathy 

Tom- I wonder why people are private and then take things from your tree but you don’t know why unless you contact them to see. As for sources, My unsourced information is sourced in my notebook files because I got it from someplace else and haven’t had time nor inclination to add it to Ancestry.

May 19, 2010 at 3:42 pm
Paula Watson 

To the multi-year members who say this is their first inconvenience: I’m a one-year member, and this is at least my third. Yes, I agree – life goes on (or certainly should!) I just want to get what I pay for, especially when I have certain times and days I can work on this.

ALSO: THANKS to so many members who have left trees public to help newbies (a year ago) like me get started.

YES – folks, even checking BASIC dates would keep many errors from continuing :)

May 19, 2010 at 3:42 pm
Debby 

I have been a member of ACOM for several years now and to the best of my knowledge, this is the first time this has happened. I go to the site daily and have so for the last two years as I have been dedicating more time to do research so I am feeling some withdrawl symptoms. I am also nervous because I want to see my tree. I would also like to support a theme I have seen in the blogs today about not posting info on trees until verified correct. Just yesterday alone on possible tree connections, there was abundant bad info. Please, Please, Please verify facts before adding them to your trees. I stopped using other people’s info on their trees because of this.

May 19, 2010 at 3:43 pm
Dee Dee 

Hurry up already!! If I don’t get my fix soon, I’ll lose it.

May 19, 2010 at 3:43 pm
Rich Pea 

LOL^

May 19, 2010 at 3:45 pm
Rebecca 

In response to Brian (post 589): Capitalizing surnames was absolutely the correct way to go for generations before home computers became part of the genealogy equation. I understand your frustration (I’m a 3rd generation family history enthusiast). I was just hoping to point out one factor that may help ease your frustration. Writing in “caps” is considered rude/shouting by my generation and my children’s generation. It could be this factor that has caused this practice of capitalizing surnames to fall by the wayside. Having said that, I do very much appreciate those surnames written in all caps while poring over fine print in a tree from the 1700′s.

May 19, 2010 at 3:45 pm
parrish 

Are you “fixing” things or making new problems for subscribers? This is happening more often!

May 19, 2010 at 3:46 pm
Your GGGGG Grandma 

I agree with my husband. back in my day, We had to walk to school uphill both ways in the snow. stop complaining.

May 19, 2010 at 3:47 pm
Larry Quezada 

How often does Ancestry back up their servers. I understand that this is a major server outage , especially if it’s “unplanned” – my concern is that Ancestry has lost the data from their databases/servers.

May 19, 2010 at 3:47 pm
Jan Pollat 

How disappointing – AGAIN!! This is getting to be a bad habit.

Makes me think I need to NOT make this my primary spot to store information.

May 19, 2010 at 3:48 pm
SomeDude 

Well said, # 847!

May 19, 2010 at 3:48 pm
rachel 

I use family treemaker to back up my tree, however ancestry only allows the gedcom to be uploaded. I might as well use any genealogy software. I think family treemaker should integrate better with ancestry to enable us to upload our ENTIRE tree including attached records and media. I accept this may be a huge task the first time, after that it should just update.
I am finding tribalpages more and more attractive, with the lower subscription and ability to buy a DVD of the ENTIRE tree including media. (I have not tried this yet).
I am using the search facility less and less on ancestry and really only need it for my existing tree, attached records and media. In order for me to continue to see the attached records, I have to continue my subscription. I was told if I wanted to continue to see them without a subscription, then I needed to download each and everyone of them to my computer.
This facility changed from when I first joined ancestry, when I still had full access to attached records after my subscription lapsed.
I now download each record as I find them.
However ancestry have now sucked me into the need to continue my subscription until I die.

May 19, 2010 at 3:48 pm
Sharon Garner 

As one who works a lot with tech issues, I know how bad it feels to have to put out the notice that something is down. Good luck on getting it restored soon.

As for the public vs private tree – I have public ones both on rootsweb and ancestry. I think most folks are afraid of privacy issues or sometimes of having their data taken (even if, as you say, they’ve taken others.) The only good reason I can think of for the tree to be private is if you want to collaborate with close family members and therefore have current info posted that you would not want getting to the general public. I’d rather have mine sanitized of living people, and visible to all.

May 19, 2010 at 3:49 pm
Betty Warner 

OK I’m not happy. Underline not happy. I’m also obsessive about working on this site. It is hands-down the best site, I sing your praises. Do you have problems? Yes. Please fix them to make us obsessive web genealogists happy. I have logged thousands of hours on ancestry.com. I can guarantee everyone out there that the work you do on ancestry is better than any other sites out there. Yes it’s expensive, but how much time do you save as opposed to other bad sites? Yes I want it to work 24/7. Yes I find glitches in the software. Yes it makes me angry that I can’t complain to a customer service rep, but then how much more would that cost? I saved my nickels and dimes and got a year subscription, much less painful, brings the cost down significantly. Yes I feel better now that I have vented. Yes I feel everyone’s pain. Now fix it, so I can back to my trees who by the way are far the best trees out there because they are the best sourced thanks to all the records I can attach from ancestry.

May 19, 2010 at 3:49 pm
Paula Watson 

850 – the GGGGG Grandpa

Thanks for the humor!

I love finding that my Southern family c. 1800′s died in unusual sounding, often Eastern European countries, or sometimes South America, as someone decided the first two letters was fine, so hit enter . . . Trees are fun.

May 19, 2010 at 3:50 pm
DONNA D 

DEAR COUSINS, PLEASE REMEMBER THAT ALL OF OUR FEMALE ANCESTORS DIED IN Y SOMME PICARDIE FRANCE!

May 19, 2010 at 3:50 pm
pat crawford 

I was on until 3:00am this morning, no problems. But am wondering what the following means. What are big tree system upgrades? Anyone have any ideas?
Also notice that it is plural. So more then one tree system involved.
“Unfortunately, as we were doing some big tree system upgrades overnight last night we found some unexpected bugs. We’ve had to take down the trees system to fix the problem.”

Hope all is well with our ancestral trees.

May 19, 2010 at 3:50 pm
Michael 

Can some of these people complain a little? It’s not a life or death situation. Watch TV tonight or something. The sun will come up tomorrow (most likely).

May 19, 2010 at 3:51 pm
tudor 

This is no longer good value in the uk

May 19, 2010 at 3:51 pm
Sheila Kim 

I’m glad of the uptodate notices, Thank you. Keep them coming,, at least we know you’re alive and trying to resolve this problem! Whilst I’m here…. what are the chances of getting a ‘split-screen’ option?? I often browse through records, find one that might fit and then have to go back to the original person to doublecheck if it does, and then , go find the docs again!

May 19, 2010 at 3:51 pm
Rich Pea 

BTW:
What regions are everyone’s ancestors from? My family is originally French (french-canadian or france-born not sure) and were from Lancaster Co, PA, about 1760′s and moved to Knox Co, IN, around 1780′s, then to Moultrie Co, IL, in the 1830′s and down to Missouri, Kansas and up to Wisconsin, Michigan, and finally over to Oregon, California, Washington in the early 1900′s.

Surnames: Pea-Pee-Pease

May 19, 2010 at 3:52 pm
Heather Anne 

A few more hours still? Maybe 8:00 pm MT? As of 8:00 pm EST May 18th I’ve been unable to log in. (At least I now know no one else has hacked into my account or trees which I didn’t know last night when I couldn’t access my own account.) I’ve been on ancestry for 10 years with worldwide membership doing professional research. Thank you ancestry for your terrific help and records for over 5,000 people over those years. (Yes, I still travel all over and have purchased hundreds of records from Town Clerks, but you’ve often shown me the right route.)

However, I’m becoming increasingly less enchanted every week.Your ads are disruptive – we pay for membership – your sponsored ads do not; your downtime is unpredictable and unacceptable – excepting routine maintenance which we all understand; your customer service and tech support are outrageous – when they’re open; your new format unwieldy. Try saying ‘ignore this record’. It works for that moment only. Go to that person again, you’ll get the same garbage.And why is adding media such a huge space? Am I adding photos and media to someone from 1572? Your search engine parameters are hilarious. Try searching only 1 specific country from a tree if you have world membership…your techies says ‘no, you can’t’.Your Canadian site is a joke!If you have world membership and are only logged onto it seeking people only born and died in Ontario for eg. – good luck! You’ll get everyone and everywhere else in the world! But nothing in Ontario unless you have a very specific date.

BTW – In any country, I know when I’m entering a married name for a woman instead of her maiden. I don’t need a triple reminder that it’s incorrect.If I knew it I’d put it in.

Shall I mention your outsourced to God-knows-where record transcriptions! A reasonable familiarity with UK and N American family names and places would be a nice touch when I’m looking for them.

Hopefully once your IT deals with this ‘unexpected’ issue things will improve. I doubt it though.Since you’re about the only game in town for instant records though, I guess I’ll just grit my teeth keep paying to play.

May 19, 2010 at 3:52 pm
Viv 

859 (Janie) – There is a free family tree program you can download called MyHeritage.com.

You can import a gedcom into it and it’s pretty good for a free one.

May 19, 2010 at 3:52 pm
Keywester 

It just keeps getting worse. Everytime an “improvement” is made to software it makes the functionality worse. The old style search is the best. The old style hints on member trees was better and the member connection is written wrong. Why do we have to accept each individual member connection? I am sorry I have OCD and it drives me even more “nuts” to think I haven’t accepted each member connection and missed something in my searches. And don’t get me start on their FamilyTree Maker – I have found nothing good about it at all. If there was any avaiable online service with similiar software, I would switch my family tree in a heart beat. While we are on the subject – I cannot believe the number of error on the OneWorld site. Incredible amount of errors, generation after generation after generation. I am simply feed-up with high prices and poor service.

May 19, 2010 at 3:52 pm
Susan 

It appears there are a lot of spoiled researchers out there! I have been doing ancestry research since way back when you had to go to a National Archive library to look up a census! Considering how much information Ancestry.com has made available in it’s relatively short life I will forgive a little maintenance glitch once in awhile.

May 19, 2010 at 3:54 pm
pam 

I have been trying all day, off and on, to view the family tree. It is now nearly 11pm here in the UK. I have just settled down to try yet again, only to find the problem has still not been resolved. Glad to see there has finally been some sort of explanation though, posted on here. Thanks for that. I have been with ancestry for years and this is the first time I have encountered a problem like this. Great site. Hurry up with the repairs please.

May 19, 2010 at 3:54 pm
Debby 

to Sam #788

My guess is tonight 11:39 pm MT

May 19, 2010 at 3:54 pm
Southern Family 

Dear SOUTHERN Cousins,

ALL of us fought in some famous Civil War battle.
FEMALE last names are just plain lost.
EVERY ancestor had waaaay too many children . . .

May 19, 2010 at 3:54 pm
Yvonne Bachman-Johnson 

I’m going to bed, this is depressing. Maybe tomorrow will be a better day. It is only 5:54 p.m. but seriously, I am lost without ancestry.

May 19, 2010 at 3:54 pm
Rich Pea 

dang ^ hecka early.

May 19, 2010 at 3:56 pm
Susan M 

I have had an account with Ancestry since 2001 and a paid World Subscription for the last two or three years. I am an avid genealogist and spend quite a lot of time on Ancestry. Yes, there is the odd glitch but for the most part, access is available 24-7.

Nothing is perfect and having worked with computer systems for 25 years, the unexpected happens.

Hang in there, I’m sure things will be back to normal soon.

May 19, 2010 at 3:56 pm
Lisa Ambrose 

I just started this last night and am totally hooked. I waited all day to be able to get on here and when I do….IT’S DOWN? What the heck? It’s been quite an extended period of time. Do you plan on having the tree back up tonight or should I just assume your service is not what I thought it was?

May 19, 2010 at 3:56 pm
AR 

I’m not sure why some people feel intitled to a free day of service. I bought a new refrigerator and it went out while under warrantee. No one paid for the food I lost or lost wages when I had to take time off from work waiting for the repairman to show up & fix what should have lasted for years. This is so minor I’m shocked that anyone feels intitled to a free day. What does one day amount to in $’s? Maybe a buck. Let it go!

May 19, 2010 at 3:56 pm
Brian 

858 Rebecca

Thank you for the support. I started researching in 1999 and it was the then prescribed way to do it. I know about the shouting but a family tree is not a message board or Instant message. It makes it so much easier to find the surname when capitalized when someones name is Richard Richard or Smith Smith……

May 19, 2010 at 3:57 pm
Jo Ann Kunsman 

I have worked with computers in the past and know that these things happen. Anytime you are upgrading things something is bound to go wrong. The truth of the matter is they have probably done thousands of upgrades with no one being aware of it because it all went smoothly. So lets all give them a break because I know how frustrating it can be to try and fix something that everyone blames you for when you didn’t write the program you just installed it.
We appreciate the service here. Without these sites it is safe to say we would not know so much about our ancestors.

May 19, 2010 at 3:57 pm
Roderic Alvin Dietz, Jr 

I agree with those of you who would like a credit for membership time lost. I have not been a paid member for some time. All that does is give me access to the information on the leafs, which only reinerates what I already know. My family has been doing this sort of research for the past fifty, or so, years, so what this website has offered us is a place to compile everything into one GIANT tree. All anyone related to me has to do is log on to my tree, search for whom they are looking for, and trace the lineage back to, in some cases, the early 1500′s. I’m PROUD to have done this work my family. Some day, my prodigy will look back on this and know EXACTLY where they came from !!!

May 19, 2010 at 3:57 pm
Dani 

Just checking…hillarious!!! See ya in the a.m.

May 19, 2010 at 3:58 pm
Becky 

#875 If you know it’s wrong, why put it in? If you don’t know it, leave it blank.

May 19, 2010 at 3:58 pm
Becca 

Janie (859): Not sure what you consider “expensive software” (as “expensive” is in the eye/pocketbook of the person being asked) but Family Treemaker is only about $20 (especially if you watch for their occasional sales, or buy it in a package with something else). That’s really not all that much for something you can store on your own computer (properly backed up, of course).

May 19, 2010 at 3:58 pm
Paige 

I have only been a member for a short time (4 months), but this is the first time of an inconvenience for me. I am on this site almost daily working on three trees. Really, you don’t have anything better to do with your time than complain? For anyone who has ever worked with the public has probably inconvenienced others at some point in their career. This is not a big deal.

May 19, 2010 at 3:59 pm
Sue 

I’m also a World Deluxe Member and I don’t see any answers to everyone asking if they are going to get some sort of credit for this period that the site is down. Someone from Ancestry needs to answer this question. I’ve been trying to get on this site since 7:00AM PDT and now it is 3:00PM PDT…that’s 8 hours not counting yesterday and last night.

May 19, 2010 at 3:59 pm
Shirley Jackson 

# 648, I got you beat I had 1 relative that was born in the 1400′s and married a man that was born in the 1800′s
I WIN

May 19, 2010 at 4:01 pm
Jenny 

I can’t believe so many people are leaving such pissy comments. This is just an *inconvenience*, not a tragedy! For the love of heaven, get ahold of yourselves!! This is the first problem I’ve ever had with this website, and I’ve been a paying member for over 6 months.

May 19, 2010 at 4:01 pm
Larry Rogalski 

This is really funny … I was just ready to pay for a years membership before my trail period ended. I didn’t want to lose the work I already put into my family tree … tic, tic, tic … Stay tuned to next weeks continuing adventure … “Will Larry have enough time to pluck down the dough before the clock runs out?, and his family tree gets cut down before it’s time? … tic, tic, tic …

May 19, 2010 at 4:01 pm
Karen 

I agree with Amanda – get a grip guys – maintenance happens! Try corporate America where important things like our time entry system goes down, or order entry at month end when we are doing billing!!
Also agree that maybe smaller upgrades need to be considered for the future so one large upgrade doesn’t have the potential impact that this one has had.
You have a great product. I, for one, am very happy with the multiple improvements I have seen over the last year. Thanks to your team.

May 19, 2010 at 4:01 pm
Rich Pea 

ai… don’t give up just because its down for a day! omg. this place is the best. even people at work are amazed that I can pull up their family lineages just by knowing their grandparents info (especially when someone else already did the research and has their own tree on here). there are about 1000 pro’s compared with the handful of con’s that make this site worth the wait. if people are getting bogged down, try closing your browser and restarting, or clearing cache and deleting some temporary files if you’ve been googling and searching for hours and hours. all of the java and images and page loads can slow your computer down if its not cleared periodically. also, use your browser’s Tab function if you want to switch between records and profiles on here quickly. allows for multiple screens at once.

May 19, 2010 at 4:02 pm
Sheila 

I had a day off from work today. I printed out maps to all the cemeteries I needed to visit, directions and hours of small town libraries, lists of info I needed to gather, newspapers to check, etc. Set the alarm and loaded up the car and then checked the computer once more and found that ancestry.com was down!! So I did housework and errands. (Yes, I could have gone to cemeteries w/o ancestry) but I’ll just look for another day to get it all in. Very disappointing.

Concerning all the errors on trees: Yes, I very, very, seldom enter any data unless I also add the source. If you put in something w/o source, it’s gossip nothing more.

May 19, 2010 at 4:02 pm
Jo 

To Sue #895…. because you’re not going to! As someone posted way, way up the stream it’s in your agreement, that ACOM doesn’t guarantee 24/7 access.

May 19, 2010 at 4:02 pm
Amy Levesque 

A poster above mentioned the free site myheritage.com. I downloaded it months ago and deleted it within days due to the enormous amount of additional software. Wasn’t I surprised when it replaced my search engine (google) with the heritage version! I have not been able to delete it entirely from my system and when I type anything directly into the browser it reverts to myheritage. Aggravating.

May 19, 2010 at 4:03 pm
Wade 

Who was it…Larry?…who pondered as to whether or not Ancestry is padding the blog with postings from people who aren’t upset by this?

Just for the record…yeah, it’s frustrating to not get on here RIGHT HERE RIGHT NOW THIS VERY INSTANT but, hey, from the times I’ve been on here before, this is a first time event for me; I’ve been looking elsewhere on the ‘net for info, in addition to tending to my photos on Flickr and some other odds and ends (let alone doing a honey-do chore here and there). So padding? No…just trying to offer an alternate viewpoint that while this is a frustrating ordeal, it is NOT…repeat, NOT NOT NOT NOT NOT…the end of the world, or even for that matter even worth considering asking for compensation.

When to ask for compensation? It’d have to go into days for me to even consider pondering it.

To put another perspective on things: I can remember heading down to our local genealogical research center and spending hours pouring over books and reference materials, which would in turn offer ways of obtaining copies of the original records, which of course would mean spending more on postage, or if a roadtrip was warranted, spending MUCH more on fuel and lodging, if the target area was more than a day’s drive away.

SO….one day without Ancestry? Yeah, sure, it’s not what I want right this second. But c’mon, folks, it’s not that common, and it’s sure not worth bellyaching and crybabying over monetary compensation.

May 19, 2010 at 4:03 pm
Barbaranewton1 

No big deal Ancestry, I hate to think how much time and expense it would have taken me to get where I am now without you.

May 19, 2010 at 4:06 pm
Peggy Haines 

I can understand a few hours….But, this really is out of hand to be down the entire DAY!!!

I hope it is NOT because you are overextended!

May 19, 2010 at 4:06 pm
Rich Pea 

come on 1000 posts! =D

May 19, 2010 at 4:08 pm
jenniefer 

all day i been waiting to get online and sort my tree out,its my only day off and my night off and i cant do no work on tree and i paid for this month and not been able to use the site. maybe next week be a different excuse and following month we could all have a free month. or better still they can do all the hard work for us all

May 19, 2010 at 4:08 pm
FrauMorgan 

I agree that Ancestry.com is like a miracle to those of us who remember having to travel to distant locations, stay in a motel and then go to a microfilm machine to realize that there are hundreds of James and Mary Williams in the mid-1800′s in Kentucky.

It’s a wonderful site and I can use it with my MacBook!

May 19, 2010 at 4:09 pm
Don 

To Becca (Comment #832), Yes I have had that problem with people attaching information & even pictures of An ancestor & attaching them to entirely different family. That’s when I said enough of that and went private. I don’t like having my tree private, but I don’t like having it misused either, especially when it seems to have been intentional. I let anyone that asks view my tree. At least that way people who are more serious about doing this are using the information & pictures from my tree, not some nit wit trying to impress Aunt Nel.

May 19, 2010 at 4:10 pm
Jon Larson 

I honestly do not know whether Ancestry’s level of service is comparable to similar data intensive sites. I do know this, no commercial bank could afford to have its customer interfaces go down for a day. The costs would run to the millions. And eBay and Amazon would suffer serious financial damage with an outage as long as we have experienced today. To avoid such damage, I believe that they must have back-up servers capable of running their systems while they fix the problems on the main servers.

I wonder why Ancestry did not invest in such systems? Certainly, the financial wherewithal is there. After all, their balance sheet shows $285 million (more than half their total assets) in goodwill, which does not represent one single cent of investment in the actual business but represents the amount that a buyer is willing to pay the seller greater than the seller’s investment in assets.

Wouldn’t it have been nice if the company had taken half of this mad money to actually make a reliable site?

As to the multi-year members who never have experienced outages: Well, you must not use the site much. There have been several outages (but none this long) in the past 9 months.

So, Ancestry, now that you are growing your membership, why not take $100 million of the new subscription fees and create an actually realiable site? That would be less than half of the funny money on your balance sheet.

May 19, 2010 at 4:10 pm
Kevin 

In response to post # 865. I subscribed to Tribalpages.com for two years. I had a beautiful tree that I compiled for about 25 years. One day it was gone. I wrote to their customer service for help. I was accused of removing the tree myself (which was not true). I was ignored. Now I am rebuilding my tree on Ancestry.com. In some respects it’s better. In some worse. But you can’t compare the customer service. As long as my tree doesn’t vanish, I’ll stick with Ancestry. Tribalpages is unprofessional.

May 19, 2010 at 4:11 pm
Steve Braid 

To 873 (Sheila Kim)

I find the best method is to have 2 or 3 Ancestry sessions running simultaneously, that way I can flick between sessions to check records against each other.

Enjoying the verbals! I’m in NZ, so have come into this much later.

Software being software, it’s always going to fall over at one time or another. Go with the flow!

May 19, 2010 at 4:12 pm
Dona Terry 

Am I #1000?????? I predict that Ancestry.com will come up at 10:35 pm Central. . . .

Personal Ancestry File (PAF) is an excellent program, and it’s free. . . . . go to:
http://www.familysearch.org
and look for FREE DOWNLOAD.

That’s where I keep my backup copy of the family tree.

I’ve recommended PAF to many people and most people really like it. . . .

May 19, 2010 at 4:16 pm
Jackie Clevenger 

I’ve cleaned flower beds and closets and since it is still not up I decided to fool around with one of the new sites I hadn’t noticed – naturalization records for Illinois. Found the record for my immigrant gr-grandfather! Doubt I would have noticed that update if I hadn’t been in need of a research ‘fix’ this afternoon. Had to stick the record in my shoebox but also printed it off – just in case!

May 19, 2010 at 4:16 pm
Claudia 

Golly gee whiz folks, can you step it up PLEASE!
what an addiction I have, and its’ yours too..

oh please hurry! please….

May 19, 2010 at 4:16 pm
Jane 

I just hate it that they raise prices when the economy is in the dumper. I wonder if they have a free trial of FamilyTreemaker. I haven’t used it since 2006 and I may give it another try –if they ever fix the system.

May 19, 2010 at 4:16 pm
mg 

This is now untenable.
It is time that Ancestry Com Inc CEO Timothy Sullivan spoke to his customers. Where are you Tim?

May 19, 2010 at 4:18 pm
Tom Spademan 

Most comments in a thread ever!! :D

May 19, 2010 at 4:19 pm
ANCESTERFAN 

It does little good to say the site will be down for an “extended period.” It is more than aggrivating. An expectation date is needed. It matters little to be what the problem is – it matters that I can’t access my tree and I WANT TO KNOW WHEN THIS IS GOING TO BE FIXED.

May 19, 2010 at 4:19 pm
Carol 

Ok..we seem to have a split decision about whether this inconvenience is “acceptable” or not. On one side we have those who accept life’s inconveniences as they come….on the other hand we have those who wish they could control everything that happens to them in life. Personally I’m with the poster who mentioned the oil geyser/spill flowing into more and more water…..now that’s something major. This is a minor inconvenience, however, if in 2 days from now the system is still down I’m switching to the “wanting to control everything” side!! LOL BTW here’s a thought…we should all go out like our hard-working, self-reliant ancestors and do some real work instead! haha

May 19, 2010 at 4:19 pm
Karis 

By the way the computer does make some of the problems. I have tried to copy from my own tree and the computer has “helped” me by adding in extra information or leaving items out. This may be one of the things they are working on. One example was a location another was an interpretation about brothers. It was not a straight out copy of what I had.

May 19, 2010 at 4:19 pm
Carrin 

I was as disturbed as anyone when I realized I could not get on “right now.”

I was not as disturbed as those people who left such angry messages for something EVERYBODY wishes had not happened.

Hey, stuff happens. Get a grip!

May 19, 2010 at 4:19 pm
Chris 

When things like this happen, it makes me more and more nervous that I am dependent on the availability of ancestry to update my tree. Sure, I can download a gedcom, but until you guys develop a sync feature, it doesn’t do me a lot of good. Any hope on that front, btw?

May 19, 2010 at 4:20 pm
Judith Kukowski 

Thanks Barb #750. Now I’m not the only “idiot” correcting transcription errors for free!

May 19, 2010 at 4:20 pm
Judith Rapping 

Ok, everyone addicted to their genealogy search raise your hands. Now repeat after me: “…admitted we were powerless over the internet and our lives had become unmanageable…”

It’s just the internet, folks… We all know it’s just the Wizard of Oz behind the curtain, and right now he’s in panic mode…

And before we get back on line, one personal plea, PLEASE, if you’re entering new data, CITE YOUR SOURCES!!

May 19, 2010 at 4:21 pm
Rach(2nd entry) 

HOLY MOSES, IT’S STILL DOWN?!?! I am on vacation today, which NEVER happens, and decided to go baby sitting tonight, I have hours at the computer, and ancestry is down. Only free time I will have for a long time, and time I wanted to work on this project. My main concern is your vergabe here. You are saying that UNFORTUNATELY SOME TREES HAD TO BE TAKEN DOWN? Woah. Def. will cancel my subscription if anything has been erased!

May 19, 2010 at 4:21 pm
garland 

Kevin you mean to say you have been compiling and building your tree for 25 years and you dont have a backup??? I have an up to date gedcom in 4 different places besides my tree on tribalpages and ancestry

It only takes a jiffy to make a gedcom file…….

May 19, 2010 at 4:22 pm
Tony 

Kevin (post #912),
After a long career in computing I’d always recommend regularly downloading a copy of your JEDCOM file – that way even if everything crashes and burns you’ve got a backup you can reload (or load into another system). With any luck I shouldn’t lose more than around a weeks worth of updates even if the worst happened…
Tony

May 19, 2010 at 4:22 pm
SEG 

Stop your whining.

Try getting in your car and gather this info that ancestry.com offer you, it would cost you thousands of dollars for gas. I have traced my family across this great nation of ours from the east to the west coast , for $180 a year, I live in Texas and would be had pressed to drive to either coast and back on that amount of dollars.

I have been in the IT field for 13 years and I know sh** happens, backhoe cuts a fiber line that is you only connection to the internet what can I do have two or three lines to the internet coming to the building? Servers that store backup data can keep you from pulling your hair out when one of the other servers go down, but the massive amount that ancestry.com has will take hours to recover. It seems that it is time for ancestry.com to have the data stored and operation in multiply locations say Dallas Texas.

ancestry.com keep up the good work and I hope you learn something from todays outage.

SEG

May 19, 2010 at 4:22 pm
Emmlee 

ok. so i accept that someone somewhere screwed up bigtime and you have to repair your site but – for the benefit of those of us that don’t live in the US – what the hell is MT time and what does that translate to in Australia?
A message when we were panicking when the site first went down would have been nice though.
And for those who don’t have an offline backup of their trees, why the hell not? There are several free tree programs available – try Legacy – been using it now for many years and can’t fault it. When the site is back up, download Legacy, download your trees and back them up!!!

May 19, 2010 at 4:23 pm
Lou Decker 

Well, might as well make the best of a bad situation! while I’ve got all of your attention, do any of you have photos or information about Auphy Caroline Ward or James Wilburn (J.W.) Baker from NC/TX/TN?

May 19, 2010 at 4:23 pm
Rach(3rd entry) 

For # 575: I actually ABSOLUTELY understand what I’m paying for, which is why the fact that they are saying some of the trees had to be taken down is really unacceptable! It took a lot of hard work to trace my family down, and I don’t want to lose all that info.

May 19, 2010 at 4:24 pm
Phil 

yes… it’s got everyone talking, anyway… :)

May 19, 2010 at 4:24 pm
Christina 

OMG I love the person doing the GGGGG Grandparents messages. It’s beautiful and I love it. It does suck for the people doing family tree projects for school maybe your teachers will give you and extra day. 850 and 861 are my favorite posts. ^.^ I also like to tell poster 825 you have a grate out look on life it is refreshing.

May 19, 2010 at 4:25 pm
Bobby Hunt 

Things happen. Until 4 years ago, I only knew of my grandmother, 2 uncles and a aunt on my dad’s side…being out of state, I used ancestry.com, and found my great-grandfather, his two marriages, and 19 children. I’ve contacted a lot of the ancestors of those children, and now have a “new” family. As long as my information is still there, so I miss one day. Big deal.
I did myheritage long ago, when I first started. Deleted that within a month. No help.
As for cemeteries here, I actually use findagrave, and have had really good luck with that…plus, it’s free. :)
I understand putting source..however, most of my sources are the people standing in front of me, as in the “new” members of my family, and I’m not about to say “such and such is my source”.
I’ll worry about compensation when it’s down for a month or so.
C’mon, guys, don’t get your blood pressure up right now.

May 19, 2010 at 4:26 pm
Kristina 

#933 – Rach

You are paying for the access to the records, not the use of the Family Tree on their website. and I think what they mean is that they had to take the tree system offline so they could repair it. I highly doubt that they would erase any trees.

May 19, 2010 at 4:27 pm
Carol 

Good for you poster 932 to be proactive! Sorry I don’t recognize those names from any of my lines…how about surname Bowman from PA to IN anyone? Thanks!!

May 19, 2010 at 4:27 pm
AW 

@927 Rach….Where did you hear some trees were removed????

May 19, 2010 at 4:27 pm
Keith White 

My guess is 10:22 EST

Maybe they’ll give a free years sub for the right time?

Actually other than a few misfires here and there this is the longest.

May 19, 2010 at 4:27 pm
Elizabeth 

i am very thankful for the updates as to what is going on but its just my luck i sign up for a 14 day free trial and then theres a problem uuugggg one hole day of my free trial down the drain.

May 19, 2010 at 4:28 pm
Kevin 

928 & 929: I had a gedcom file. But I still have to upload all of the photos and documents. Very time consuming.

May 19, 2010 at 4:28 pm
Michele 

Boy Sure is alot of people complaining !! I agree that most of these complaints are valid but what if you were a cancer patient working on leaving your kids the family legacy ?? I think time would be very important !! I also think that the Ancestry website has so many people on it that they should really really think about getting a larger server!!!!

May 19, 2010 at 4:28 pm
Brian 

I wonder why they don’t just rollback the update to the previous version, work on the bugs of the update, and then try updating the system at a later time. Even crappy Microsoft Windows allows you to do roll back to a previous version before an update.

May 19, 2010 at 4:29 pm
Keith White 

Actually i wish more people would do the DNA test as my ancestor i think was a naughty boy

May 19, 2010 at 4:29 pm
Roger 

Good grief, people, take a deep breath! I’m just as anxious as anyone to get into the public member trees since I’m hot on the trail of some ancestors and was making great progress until stymied today by the site problems. But, you know what, there isn’t a computer site in the world that doesn’t suffer a major problem from time to time (airplanes occasionally crash, too). Even though I’ve used Ancestry for a long time, this is the first time I’ve encountered a problem. Maybe I just need to ensure I’m using it every hour of every day to run into some of the “many” outages described on this blog!

May 19, 2010 at 4:30 pm
Jim 

just hitting the refresh button….and waiting….and reading….and waiting

May 19, 2010 at 4:30 pm
Damien 

Updated ETA?

May 19, 2010 at 4:31 pm
Jess 

I am freaking out right now! Not because I am one who stays on ancestry.com all day to research, but because I have a giant project due Friday! I reallllly need access to my tree; I have a lot of information on it. I am not going to ask for one extra day on my membership; all I’m asking for is a more accurate time on when the trees should be up and working again. Thanks a lot!!(:

May 19, 2010 at 4:32 pm
Jim 

Do you know that “Shoup” spelled backwards is “puohS”

May 19, 2010 at 4:32 pm
AW 

I’m perfectly ok with the trees being gone for a couple days.As long as my tree is still all there when I get it back. :)

May 19, 2010 at 4:34 pm
Kathy 

Does this unplanned maintenance have anything to do with my Trees being private and they appear public?

May 19, 2010 at 4:36 pm
Francie 

Good post #930! This is aggravating, but I see your point. Hopefully, Ancestry.com will do what’s necessary in the very near future to handle all of the info and members they have.

May 19, 2010 at 4:36 pm
Judith Kukowski 

I’m enjoying this down time very much. Reading this blog has been a “riot”! I have been laughing all day. My problem is that at my elevated years I can’t keep up with you youngsters to type all this. And yes I still believe that spelling and grammar matter. But I have been hearing some very intelligent ideas out there. Here is my problem. The copy of the marriage record from the Drouin Records is incomplete. Part is at the bottom of one page and the rest at the top of the next page. Whoever filmed it didn’t place it in the filmer correctly so part of the imaqe is missing. So now I can’t see the names of the brides parents.

May 19, 2010 at 4:37 pm
Hal Taylor 

I just joined two days ago and was going great guns then BAM. My troubles started about 7PM ET last night. When I called this morning about 10:00AM I was told “oh yes we are experiencing some trouble this morning, we will be back up momentarily” When I mentioned I had been down since last night I was told “Oh well, that was probably something else, we will be back up in an hour or so.” Now it is 6:30PM on the 15th and still no movement. If my math serves correctly that would be 24 hours.

I understand there MUST BE a huge increase in traffic on this site due to the new television programs on ancestry so I am not alarmed that the site would have trouble keeping up with demand.

That said, what is wrong with the truth??

When I discovered today that one of the big kahunas was an X Ebay exec it all fell into place. It’s all about profit being more important than good customer care.

So – what’s new?

May 19, 2010 at 4:37 pm
Bill Crawford 

I appreciate all your efforts, but I hope you don’t take too long as I’m 80 years old and don’t know how much time I have l left.

May 19, 2010 at 4:38 pm
KENNEDY 

My local library has a great resource called Heritage Quest. I can access it with just my library card number. You can access Heritage Quest at home. In addition to finding books and family histories that include ancestors, I have found photos of some family members. Great resource.

May 19, 2010 at 4:39 pm
Tim Fackler 

Seeing a lot of “it’s O.K. Everybody needs to do maintenance.” Planned maintenance yes, unscheduled means something broke and we have to fix it. For those that don’t know: IT departments such as this one pride themselves on having NO UNPLANNED maintenance issues.

For them to have an issue taking this long is a huge problem from their perspective. I certainly hope there is no data loss. Those that are asking for a day’s rebate may have a legitimate point. If this is due to hardware failure, the department show have ready spares on hand to fix the problem. If this is a result of their upgrades, someone has some explaining to to do because proper testing was not done.

In any case the most important part is for them to be able to fix the problem without data loss. Until then go find something else to do.

May 19, 2010 at 4:39 pm
Betty Warner 

It has been fun to read everyone’s post.

How about George Washington’s great great grandmother being born 100 years after poor George died and then she married her son?

OK everyone give, what is your most hated email you get from newbies? Here’s mine: No salutation, just “how do we relate?” No further information such as which tree are you asking about and could you give me a hint as to which common relative you think we have? AND if you respond asking these questions, the second email: “I don’t know–your tree.”

May 19, 2010 at 4:40 pm
Victoria 

I could understand being “down” for a couple of hours, but geez…all day! I think a credit on the monthly bill is in order.

May 19, 2010 at 4:40 pm
Jan 

Come on people…give these guys a break. IT/web issues happen. I am sure they are working hard to fix it. Hang in there guys, I appreciate the site.

May 19, 2010 at 4:40 pm
Barbara Newton 

good on yer 932, I am only uk and Ireland and have to visit Library for usa so – My husbands ggrandfather born usa abt 1874 but as child of uk bricklayers, no evidence of either uk or usa registation. went to usa about 1910 never returned but WW1 Canadian record showed him suggesting abt 1881 birth. Lived in USA Cleveland ohio,anyone any info. ?

May 19, 2010 at 4:41 pm
Colin 

to Rachel #865
Rachel Famil Tree Maker (FTM) 2010 allows you to download your entire tree (including photos etc) from ancestry.com. Unlike downloading a gedcom file from ancestry, doing it through FTM2010 also brings across all your notes and sources etc. I find this a good way to back up my ancestry.com tree which I do regularly on FTM2010.

May 19, 2010 at 4:41 pm
Diane T 

Oh my goodness, I have never laughed as hard as I have been reading some of the comments. Too funny. At 953 (and growing) comments, I might still be reading when the trees come back.
I also wonder how much got done at other jobs since some of us couldn’t goof off and check out the site.

May 19, 2010 at 4:43 pm
LEWiegand 

This has been happening ever since Ancestry.com has advertised and gone prime time. Almost daily there is some part of the search that is not available and with increasing frequency.Hope you got your piece of the pie Ancestry before none of us can afford to use your site any longer. It is a wonderful program!, However, it is your paying customers endless hours of research that add information for all to see and share, and it is your paying customers free contribution of hours to index archives for free to have a site like this at all!! All without any kind of discount. I think we all have a right to complain, shame on you for not being better prepared when you invited the onslaught!!!

May 19, 2010 at 4:43 pm
Granna 

Your unplanned downtime has been an eye opener for me. I now realize, I’m addicted. Hi, my name is Granna and I am a geneaholic!

May 19, 2010 at 4:43 pm
herb 

959 Betty I have received that same stuff, its hard to tell when your out in the little branches of your tree to figure out just how you are related at least for me so far it is.

May 19, 2010 at 4:44 pm
Tom Spademan 

We wine because we care. :)

and, yes, the best posts are the GGGGGG Grandparent posts…

May 19, 2010 at 4:45 pm
Mary Kolz 

Take a deep breath to bring your blood pressure down. Ancestry.com is obviously addictive!
Thousands of people world wide have lost a loved one today, thousands of others have found out that they have terminal cancer or another terrible disease.
You just haven’t been able to use use your family tree. You’re worried about a $2.00 refund. Let’s work on some perspective here.
Call a lonely friend or neighbour. Visit someone in the hospital. Take an elderly person out for a walk.
Get a grip on reality and some balance in your life. This situation is disappointing not earth shattering.

May 19, 2010 at 4:45 pm
Adrian 

So long as all our info is safe, why can’t we all just be patient ? ….

May 19, 2010 at 4:45 pm
Jim 

963—–HUH? Typical!

May 19, 2010 at 4:45 pm
Janet 

LOL…way to go Gail……but hang the housework, I’m going back to my scrapbooking & gardening……very soothing at times like this, I can recommend it! Eric, thanks for letting us know.

May 19, 2010 at 4:46 pm
Dawn Love 

For those of you bitching and moaning about this problem, you need to take a pill and get over yourselves. Having worked web design, I know that even the slightest change to the code can screw something up royally. The fun part is checking those million lines of code in such sophisticated software to find the culprit.

For those of you demanding compensation for a few lost hours? I say suck it up and deal like an adult instead whining five year-olds. They may very well recoup the lost day. You haven’t even let them fix the problem much less deal with the aftermath. I am on the site regularly and these outages are few and far between. I think the services they offer that save hundreds of dollars in hands-on research (all the driving to libraries, photocopying, sending requests snail mail for vital records that might not even be the right ones) is well worth what we pay and then some.

Kudos to Ancestry for the hard work they do with the large amount of traffic they handle and data they deliver, and deliver well.

p.s. Can’t wait for the new season of “Who Do You Think You Are?”

May 19, 2010 at 4:46 pm
Tom 

So who is going to post comment #1000?

May 19, 2010 at 4:46 pm
SomeDude 

C’mon number 1000!

May 19, 2010 at 4:47 pm
retrowfmk1 

I think a credit for all users should be in order. An hour or so isn’t a huge deal, but this is…especially at the rates we are forking out for public information. And you better believe I will be pursuing that credit if it isn’t automatically credited.

May 19, 2010 at 4:47 pm
John Bradley 

What a bunch of whiners. If you have a computer system it is going to crash from time to time. Ancestry.Com is not running National Defense or the NASA. For those who are crying don’t get your panties in a bunch, the system will be back up and running.

May 19, 2010 at 4:47 pm
Phyllis Stice 

Oh my goodness people do get unhappy when they can’t get what they want right now. From reading a good portion of these posts one would think that Ancestry has this problem all the time and I have to differ with that assessment. I spend much of my free time in the a.m., p.m., and in off hours, messing with my trees and since I use a Mac I don’t get the luxury of Family Tree Maker searching for me, etc. So basically, it means I keep separate duplicate trees on Ancestry AND in a MAC compatible software program, which is what EVERYBODY should be doing anyway – BACKUP BACKUP BACKUP – if Ancestry is the only place you keep your trees, I can’t really feel too bad for you. But notwithstanding all that, Ancestry is an excellent site, which provides top-rate service, and it has made the search for family members a lot easier than it used to be. It WILL come back up, your trees WILL be there, and when they are back, download a gedcom and BACK IT UP for Pete’s sake.

May 19, 2010 at 4:48 pm
Cayce 

Anyone do the DNA test? what did you learn?

May 19, 2010 at 4:48 pm
Bobby Hunt 

public vs. private. It’s a choice people make for various reasons, and I understand that. However, I have mine public and plan to remain that way.
When researching my “new” family I mentioned earlier, I could not find the first born of the 19 children of my great-grandfather. Last I saw was a 1920 census with a “new” wife and a son, in West Virginia (my family is from Virginia).
A comment by another ancestry psoter, on the name of the son, saying it probably was her grandfather (yeah, right, was my first thought) let me to the first born son’s new family, his ancestors and all sorts of information. I’ve been able to fill out that branch nicely..all due to a random comment on a public tree.
I’m staying public. :)

May 19, 2010 at 4:49 pm
Nelson 

Who will be the lucky 1000th complainer? What will he or she win? A month of downtime?

May 19, 2010 at 4:50 pm
Cayce 

If I win the lotto, I’ll buy ACOM and make it FREE!!!

May 19, 2010 at 4:50 pm
cathy 

If you guys are going to sponsor major network TV shows you should up your server capabilities first. I feel duped! I have spent almost three weeks developing our family tree and would go bonkers if it all went away!

May 19, 2010 at 4:50 pm
Jennifer 

There are a lot of really mean and impatient people in the world.

Be thankful you have a computer, internet service and the discretionary money to spend doing this, and stop complaining.

Personally, it’s been awhile since I’ve been on DeadFred.com. The people there are (mostly) smiling.

May 19, 2010 at 4:51 pm
Durinda 

#956 – Hang in there, it will all work out.

May 19, 2010 at 4:51 pm
KENNEDY 

I choose to keep my trees private but am more than happy to help anyone who inquires for more information.

May 19, 2010 at 4:51 pm
Cayce 

No, you are 984…

May 19, 2010 at 4:51 pm
R Gibson 

Brian #944: I would imagine at this point it would probably take longer to rollback than resolve the issue. I would imagine there we’re DB schema changes and such that would complicate the situation and possibly cause some data loss.

Upset Ancestry Subscribers: While this is frustrating…these things do happen and I’m quite confident that this incident will spur Ancestry.com re-evaluate how they go from development to testing to staging to production. At most, it’s $2/day. I am sure with the $$ this site drives, these operational issues will be addressed and be a distant memory

Mr Shoup & Ancestry.com: For what it’s worth, I’m an IT executive for a large professional services firm. I would offer that, in the future, you be more up front with your customers. It will save Ancestry.com face and pain. When I first tried to access the site this AM I received an arbitrary message stating that in order to improve site performance, the Family Tree Tool was not being loaded. There was no mention of any outages nor was there any obvious way for me to discover that an outage was the issue. I was left with the impression that I still had access, but just wasn’t available on the homepage widget.

I think you finally got it right when you posted the notification at the top of the page pointing users here. I think you could have saved yourself, the IT group and the organization as a how a lot of trouble from the onset had you simply posted an alert that the site was experiencing technical difficulties and leave it at that. The user community does not need to know that your testing procedures are not up to snuff and thus allowed bad code to be loaded into the production environment.

You can be both upfront/honest without giving the details of the incident. Much of these development to testing to staging to production processes should be very routine this day an age. I strongly recommend you get your team together and put more rigorous QC processes in place to prevent this from happening again in the future.

Sincerely,

R Gibson

May 19, 2010 at 4:52 pm
brianne barnes 

Oh, please tell me it will be running again soon. I am so board. Any Russians out there?

May 19, 2010 at 4:53 pm
herb 

I had to type in a code for my last entry wonder if I will this time, it took me to a different page and I had to x out of that window and restart over lol

May 19, 2010 at 4:53 pm
KENNEDY 

PA GEN WEB project has alot of headstone pictures for anyone who is doing reserach in the Fayette Co. PA area…they have a clickable county map for each county in PA that is a great tool as well.

May 19, 2010 at 4:53 pm
Durinda 

If you’re day was bad for not having access to Ancestry.com, imagine what is was like working at Ancestry.co today.

May 19, 2010 at 4:54 pm
herb 

they should still be working right?

May 19, 2010 at 4:55 pm
Cayce 

I will be # 1000!

May 19, 2010 at 4:55 pm
Betty Warner 

988 are you related to Edgar? If so when will ancestry be back up?

May 19, 2010 at 4:55 pm
Al 

Been with you guys for about 10 years now, and down-time for maintenance always seems to be a problem. When I pay for something I expect that service, not excuses.

May 19, 2010 at 4:55 pm
Kelly 

1000 (mostly negative) comments?! It’s only one day…

May 19, 2010 at 4:55 pm
Cayce 

Yes I CAN!!!!!

May 19, 2010 at 4:55 pm
Kathleen Woodward 

Is there a way to back up our trees from Ancestry.com? I knew we could upload a tree but did not know we could download it as well. Would be interested to know if this is the case….

May 19, 2010 at 4:55 pm
Kelly 

!

May 19, 2010 at 4:55 pm
Curt 

oh my christ! get a life! I know this site is addictive – but take a break – have a drink and a smoke – remember when it was all passed down by stories and pictures? Your ancestors would think your’e all a bunch of “puohS’s”!

May 19, 2010 at 4:56 pm
Betty Warner 

Kathleen what did you win?

May 19, 2010 at 4:56 pm
herb 

I have downloaded mine several times after I add a large number of people

May 19, 2010 at 4:56 pm
Al 

Kelly, yes you can download your gedcom files from ancestry.com. If the site were up, I could explain it to you!

May 19, 2010 at 4:58 pm
Betty Warner 

Cayce you won!

Bells and whistles?

Give it up…

May 19, 2010 at 4:58 pm
Nelson 

She won nothing. Just like we have gotten from this site today!

May 19, 2010 at 4:58 pm
Cayce 

I did it! Number 1000!I win the prize! A year’s supply of NOTHING!!!!!!HAHAHAHA…..

May 19, 2010 at 4:58 pm
wslemmer 

Just what is the definition of “extended period”

May 19, 2010 at 4:59 pm
Terri Clark 

TY Brian #814 I was begging to think the lost colony was my imagination … and the DNA the lost colony of Roenoke project took was for naught .

May 19, 2010 at 4:59 pm
j.d. 

Am I number 1000?

May 19, 2010 at 4:59 pm
Jeanette M. 

Back to the public vs private tree issue. How many times have you been asked to provide answers to questions to verify your identity when accessing credit card or bank accounts? A common question is “What is your mother’s maiden name?”. So I don’t care to have it out there for just anyone to see. I have found family I did not previously know because they did contact me through ancestry.

May 19, 2010 at 4:59 pm
Jim 

If this “Outage” continues much longer, Questions should be asked in the U.S. Senate,and The U.K. Parliament, not to mention the United Nations. This is Serious, so C’mon Ancestry….Pull your fingers out,and Get the Site “Up snd Running” again…………….As for Beth#785, She should buy a Hairshirt without delay !

May 19, 2010 at 4:59 pm
midge1249 

Maybe while they’re at it, they can fix the link to “historic newspapers” which hasn’t worked for ages. Once you get to the newspaper site, then click on “historic newspapers”, you are taken to a lovely blank page which says ‘done’ at the bottom on the page.

I also enjoy looking at some of these public trees of well over 100,000 people who have just absorbed other ‘wrong’ trees into theirs without doing due diligence. I particularly liked the one of the man who died the year before he married his wife. Quite a remarkable feat! I hope she dusted him off.

May 19, 2010 at 4:59 pm
Robin 

For all those asking…MT is Mountain Time and it is exactly 5:00pm or 1700, right now, in beautiful Idaho!

Sure hope this helps you and the trees come up soon…

May 19, 2010 at 5:00 pm
towner76 

Yes, Thank you for telling me, so I know it was the sight, not my problem, I just bought a new computer and might have been discouraged. I have been a member for years and you have the best sight on the internet…with great help, training and service when needed…thank you for continually finding new info for me to integrate…there’s always something new….give a “thank you” to your all your experts. And thanks to everyone who shares so willingly and unselfishly.

May 19, 2010 at 5:00 pm
Mike 

I appreciate the update and the explanation on what is going on. Thanks Eric. Those of us that have been on here awhile understand that with any new upgrades there is a chance of the site being down. I understand you’re doing the best you can on the problem and will rectify it as fast as possible.
I personally think the glass is half full. This shows just how important genealogy is to people nowadays. I can remember when there was a time when you said “I do genealogy” and eyes would roll. I am thankful for this web site and the ability to find things fairly easily. Imagine all of us having to go back to the old way of finding things…. Yikes!

May 19, 2010 at 5:00 pm
brianne barnes 

So, no Russians huh? Too bad.

May 19, 2010 at 5:00 pm
art 

956 — Don’t buy any green bananas.

May 19, 2010 at 5:00 pm
herb 

oops burnt the ribs got to go now

May 19, 2010 at 5:01 pm
AW 

I wish they wouldn’t have added the leaf feature or at least with family trees.New researchers would rather copy a tree than do the work to make sure its right.Then you see 10 others copying that tree, do they not even look???

May 19, 2010 at 5:01 pm
Cayce 

New Game: Who will be the first to post that the site is fixed (and not be lying)? I’ll check back in a few (hours)

May 19, 2010 at 5:01 pm
Monica Pattangall 

Good info on keeping us in the loop. Thanks. I miss the access, but retired after 40+ years of systems work. Been where you are today and wouldn’t wish your nightmare on anyone. Hang in there. There is life after systems tarfus.

May 19, 2010 at 5:01 pm
donna 

servers were down when l went to bed last night wake up and there still down ?

May 19, 2010 at 5:01 pm
David De Witt 

People, there are things that are not scheduled and we should be able to accept that, to make things better for us real genealogist. I am on Ancestry.com from the time I wake up till I go to sleep, but I have other sites I can go to also, that’s not pay site with about the same information on it. Also, lose things..why isn’t your tree backed up. Work off of it. Well have a good day, and that’s for the updates and for keeping this site affordable….dave

May 19, 2010 at 5:02 pm
Marilyn 

Come on People get a Grip! I have been a world member since 2005 I am on probably more hours then anyone. You can ask my family. Usually from noon till 4-5 am every day and I have never ever ran into a problem during the day like this..NEVER! Upgrades and Maintenance is usually done after midnight and they always have posted a few days before at the top of your page where you can’t miss it.

They charge a fortune, yes I agree and I wish they were less. BUT the records you can get from here are priceless. If you had to go drive or fly to get them and then pay for them it would cost so much more.

All websites have issues from time to time and all do maintenance. I am sure you have tried to log into your Credit card or banking and found it was down.

Welcome to the world of sit on your ash and pay and have access to anything you want at your finger tips. With millions of people on the web at all given times, I’m surprised we don’t have Major Crashes with the computer highway.

All of you complaining will complain about anything..you’re all a part of the new wave selfish generation that has hit this country and made it what it is today!

May 19, 2010 at 5:02 pm
Preston Cook 

I’ll admit I was a little miffed this morning at what was happening with not being able to access my tree. I have to say that with the last statement made @ 230 that I feel better about the whole thing. Knowing that you were trying to upgrade your system for better use for us and something didn’t compute puts my mind at ease. I’m sure once I can get back on I will see the improvements and be happy with them. I have accomplished a lot with the help of your site and will continue to I’m sure.

Sincerely,
Patient and waiting.

May 19, 2010 at 5:02 pm
Elizabeth 

Here I am at 00:00 trying to get on the trees and still down! from the update it said a couple more hours, 10 hours later, still no progress!

May 19, 2010 at 5:03 pm
Barbara 

For those who don’t have a back up of your family history you should make one. You should also print one out. I love Ancestry!!! I lost some of my information though when my computer crashed! Luckly I had a backup copy also a hard copy I printed out and all my information is NOT on the web (Just a sugestion).

My information is very important, as is yours, and I would not want to lose it again. Ancestry is just a help to me in the research. Just one of the sights that are! Anything I add to Ancestry I may add it to my family tree maker program.

So is anyone out there doing the Tolliver line? Pernat line? or Dahl lines??

What about Cox?

May 19, 2010 at 5:03 pm
Ted B 

This blog is the best laugh I’ve had for ages!
One day – and I hope that is all it will be -away from full time research is OK.
Keep up the good work Ancestry – preferably by tomorrow!

May 19, 2010 at 5:03 pm
Johnny Butcher 

@961

same here. this website has provided me with info i never would have found by myself. and for that i am very thankful.—-sh*t happens and i’m sure they’ll have it fixed and up in running soon. so let’s not get our knickers in a knot and just relax…

May 19, 2010 at 5:03 pm
Tom 

Just putting my two cents in:

To those criticizing the “whiners”:
Sure it’s not a big deal in the grand scheme of life. Nothing really is. To #969, even the death of a loved one can be considered “not a big deal” – people die every day, no big deal, that’s life.

But from a Business perspective, customers drive the business, and should be allowed to voice their opinions when they have complaints…especially legitimate complaints. Good businesses will thrive on resolving customer complaints to make their product/service better and evolve with customer needs.

I have been waiting checking in every now and then since I woke up. That’s 8 hours ago now, and I don’t know exactly when this system downtime began, but I’m sure it was several hours before that. It must be a pretty significant “bug” to be down this long. The couple paragraphs of “notification” from Ancestry does not look like they care much about their customers.

That’s all I have to say, now back to life :)

May 19, 2010 at 5:04 pm
Dennis O'Brien 

I’ve used Ancestry 1-3 hours every day for the past several years, and I can honestly say this is the first time I have faced an UNEXPECTED maintenance issue. Come on … doo-doo happens. Give them time to fix the problem. If it ends up taking several days or even a week, I might be annoyed – but it would certainly not be life-threatening, right? So, until then, get a life all you gripers. Find something really significant to complain about. Surprising as it may seem, Ancestry did not intend to disrupt your personal solar system … nor do the planets revolve around you. My guess is that the vast majority of users feel as I do … but are simply willing to wait patiently and quietly. Out of the many, many thousands (millions) of Ancestry members, look how few are dissatisfied enough to waste their time complaining. Anybody agree?

May 19, 2010 at 5:04 pm
Michael 

Ancestry is a wonderful resource, I wouldn’t have come anywhere near as far as I have without it. I often brag about the site to my friends. However, this kind of downtime is unacceptable. I am paying for a service that they aren’t providing, and it is completely reasonable that they credit everyone’s account for the downtime when it is this severe.

May 19, 2010 at 5:07 pm
Marla 

Funny, I just talked to your 800# yesterday and told them I would be signing up soon. I probably try the 14th day trial, but consumers now, expect “If we pay for a service-it worked, no excuses”
I hope my info isn’t lost , I have spent over 120hr in the past 10 days looking up stuff. I will really be mad. Then I probably won’t join.

Is their a better way to print the tree instead of 5 generations at a time, it gets pretty confusing, my tree is huge.

May 19, 2010 at 5:07 pm
David De Witt 

AW…I agree with you, I see so many trees with bad information and most are duplicates of another tree or two or three. Why is that, cause they copy and paste. People, get your information right, don’t copy, research, put in facts, be accurate. I ensure I have birth certificates, death certificates and marriage license, census records, service records. Now transcribed information I take with a grain of salt, use it as a guide till I can prove it……dave

May 19, 2010 at 5:08 pm
bellatea 

I love finding out that I’m not the only addict who comes here everyday.

Hurry up, Ancestry! This is why you need Beta testers.

May 19, 2010 at 5:09 pm
Jane 

954 Judith
You can “turn” the page by clicking on the back or forward arrows at the top right hand corner of the document

May 19, 2010 at 5:09 pm
Jim 

“puohS” happens!

May 19, 2010 at 5:10 pm
Christopher - Kansas 

I have the FEVER, and the only prescription is more ANCESTRY.COM, or more cow bell. I’m not sure now… I miss my tree! :-)

May 19, 2010 at 5:11 pm
Nikki 

Being a free member currently myself… with less than a week to go til I would need to start paying, I must admit this is quite frustrating
Not quite as angry as some, but I can appreciate both sides of the argument. Yes, there are more pressing issues to life, yes this shouldn’t be all we do all day every day… however, like most, I don’t have all that much free time to get on here – I work 48 hours a week, on shifts, so spend a lot of time working and sleeping! Until today, I was more than happy to continue my membership as of Monday… but if this is going to happen a lot… well..Jury’s out there folks.

May 19, 2010 at 5:11 pm
Cayce 

This is proof that if all the TREES went down, it would make a sound!

May 19, 2010 at 5:11 pm
busterpurple 

I must say I am very suprised that ancestry.com would let something like this happen. I would expect this from a site such as ebay but not one that is so large and requires a membership and fee to belong. This is a site that is made of records and record keeping and one that you would have thought would have tried the changes on a model over and over before actually turning it loose. I am very disappointed and if I ran my business this way very often I would not have one for long.

May 19, 2010 at 5:11 pm
Terri Brown 

Wow what a lot of comments!! Now me too.
I love ancestry.com and realize there will always be hiccups in any computer program – so no complaint from me – at least my basic data is stored on family tree maker so if i had to start over it would just be a matter of finding the finer details. Hope you get it fixed soon.

May 19, 2010 at 5:12 pm
Marilyn 

Purchase another program for your computer and download your tree from Ancestry and import it into the bought program. You can then do print outs all different ways. You can get programs off Ebay cheaper then anywhere else. That is, when Ebay is up and running!

May 19, 2010 at 5:13 pm
Curt 

so now we have ancesty snobs? so you would knock someone who uses other family trees (your probably one of those “privates” that doesn’t want to share) – yet YOU are using a search site??????? what hypocrites.

May 19, 2010 at 5:14 pm
Paula 

For all of you wanting to know about an extra day free… Well lets see… 30 days has September, April June and November all the rest have 31 except of course February which has 28 and leap year with 29. So why weren’t you crying in February when you only got 28 days or even last month when you only got 30.. WAH WAH WAH the fee boils down to 8 cents an hour. Give um a break… STUFF happends…

May 19, 2010 at 5:15 pm
Cayce 

TIIIIMMMMMBER!!!!

May 19, 2010 at 5:15 pm
Katie 

#963 do you have a name for your husband’s gg grandfather?

May 19, 2010 at 5:16 pm
Wayne 

I am like many, a newly addicted dead persons fanatic :-) , and totally by coincidence put up a new website today to work with others; that plus the fact I was already booked to go to the UK in June.

In a short period of time I have collected more than 1400 records, but for everything I can find on Ancestry or with others generous help, I still have blanks and inconsistencies that are driving me nuts.

I will be focusing on records for Cheshire and Somerset at the records offices located in Chester & Taunton respectfully and will try to help you if I can – if not on this trip, perhaps the next.
(I have no idea where all this might lead, but it’s nice to be doing something fun for a change, plus I get to visit all my relatives (the ones still alive of course !)

You can contact me at http://www.RelativesDeadOrAlive.com

May 19, 2010 at 5:17 pm
Christopher - Kansas 

I live in Kansas… I have nothing else to do, except milk the cows… Bring back, bring back, bring back my ANCESTRY.COM to me to me… bring back, bring back….

May 19, 2010 at 5:17 pm
Steve 

I notice your “Who will you discover? Find out with a 14–day free trial” page is working just fine. Good thing that little Ancestry money-maker is safe and sound.

How many people have signed up while those who have been paying are shut out and shut off?

I especially enjoy those celebs like Jessica Parker get problem-free (likely completely free) access for your self-serving NBC opus. Certainly regular folks don’t get the celeb treatment.

I’m a journalist and a while back, I attempted to speak with a Ancestry media person, who promised to call me back – never ever heard from her – I could tell by her cursory responses she wasn’t into giving out informative answers, which I suspect is company policy.

May 19, 2010 at 5:17 pm
wendy hall daubert 

wow i love ancestry.com but it is down alot and sometime hard to get on. or it may be slow to down load some items. we have gone back to 1120 thank you

May 19, 2010 at 5:19 pm
Christopher - Kansas 

Knock Knock, Who’s There, Tree, Tree Who, Tree more hours of this and I’m gonna go crazy… I miss my tree!

May 19, 2010 at 5:19 pm
Susan Graham 

Love poster #850 topic

At least we all came out to see our neighbours! And some of us are kin! :D

Yep. We are all just a big happy family, grumblers included.

May 19, 2010 at 5:19 pm
AW 

@1047 Curt….No one is being a snob.I just don’t like seeing people copying WRONG information.It is better to do the searching and finding yourself than copy someones tree who is WRONG.Copying other people’s trees is NOT researching,its just copying anyway.New researchers don’t know that trees can be wrong and this makes it worse.They just take it as fact.

May 19, 2010 at 5:20 pm
Julie 

While it is inconvenient, this is very rare, and remember, patience is a virtue. Of all the great information I’ve gathered over the past 10 years, the best of all is that I’ve found a cousin I would have never even known existed. We have finally met in person. The ash clouds lifted so she could fly from UK to US, and it is like having a sister that I’ve known forever. If I never gather another piece of info, I will have her and her family for the rest of my life.

May 19, 2010 at 5:20 pm
Trey 

I just bought the years membership today. They had no trouble with the part of the site that that takes my money :)

May 19, 2010 at 5:20 pm
Steensb 

@ CJ Cherryh, I really enjoy your books, thanks for writing them (off topic I know).

I had some family members I wanted to check out on Ancestry today, like everyone else. But since I can’t, there are a lot of other sites to explore. Some state and county sites have transcriptions from old newspapers. Gold Nugget Library is good for finding info about early Calif. settlers for example. Also, try googling some family names. You may come across a family tree or family history book that helps. There is a lot we can be doing instead of sitting around complaining.

May 19, 2010 at 5:20 pm
Barbara 

1036 Marla is ancestry your only copy of your tree??

May 19, 2010 at 5:21 pm
Barbara Newton 

Re Jim 971.
No Jim I assume you think I am looking for a freebie? But not so. I have undertaken various research options but as no requirement to register in either us or uk unable to ascertain. and I have evidence of obvious lying of age for WW1 service. This makes USA searching difficult. this is why I was seeking a bit of potentially extras!

May 19, 2010 at 5:21 pm
Rocky 

I am glad that I keep my Family Tree Maker software updated with my Ancestry.com family trees. I don’t need to go online to access the information.

May 19, 2010 at 5:22 pm
Jim 

Micro Soft sends out info dailey they advised that the server was down, fix it, get on still a great service.

May 19, 2010 at 5:22 pm
Mary H. Johnson 

I agree with the members who say a few days extension on our membership is in order to compensate us for the lost time and inconvenience. For me, today I was planning to review my tree before heading out of town tomorrow to do further research at courthouses and libraries where I hope to fill in some missing gaps in my tree. What incredible bad timing to have unscheduled maintenance!

May 19, 2010 at 5:22 pm
Sandy Albright 

Since patrons are paying for your service, I think you should have more people working on this problem to solve it immediately. I needed to use the sight tonight, but cannot. It better be working by tomorrow or all you customers deserve a refund.

May 19, 2010 at 5:22 pm
Glenn 

I only just started a subscription. Any rebate for % of the time that features were not available? Or given the expressions in this blog that this happens more and more have I purchased a product that is not fit for purpose????

May 19, 2010 at 5:23 pm
Carol 

I think we have become spoiled – we are always able to just “click” and there it is. I do appreciate the hard work you guys do. I wouldn’t know what to do without Ancestryl.com, it is my only stress relief at times…..thanks

May 19, 2010 at 5:24 pm
V Morris 

I agree with post 1034. If anyone has ever worked with computers you would know sites need maintenance. It’s not something they are doing just to see how many customers they can upset. If you are that upset then cancel your subscription, and quit threatening to do it.

May 19, 2010 at 5:24 pm
Kevin 

This reminds me of when the electricity goes out, and my family memmbers have to talk to one another.

May 19, 2010 at 5:25 pm
Jesse 

I must say this rather egregious breach in service comes at a particularly bad time for me. That said, yes, I do realize these things happen. However, when you’re talking about a paid service, the customer should be entitled to a pro-rated refund (no, I won’t hold my breath, but it should be said). A few glitches are one thing, but this is far more serious – and if it happens again, I for one will not be renewing my subscription. I simply cannot afford to pay this much money for something that is this unreliable.

May 19, 2010 at 5:25 pm
Christopher - Kansas 

WWJD?

May 19, 2010 at 5:25 pm
connie rollins 

Well I started trying to get on the site at six am this morning because I have a free day to research. I sure hope someone out there is working on giving ancestry.com some competition, they sure need some costomer relations competition. I love the research and family history, but this site is getting worse all the time.

May 19, 2010 at 5:27 pm
Christopher - Kansas 

Okay, Wheel of Fortune is on now… Got to go… it’s been fun… I miss my tree… :-)

May 19, 2010 at 5:27 pm
Mark 

Tried to log in to the site at 9am UK time Wed 19th May and it wasn’t working, it’s now 12:30am on Thurs 20th May and it’s still not working.

Must be some “unplanned maintenence” going on. Any idea how long it will be down for?

May 19, 2010 at 5:28 pm
Tom Spademan 

#1043 – Cayce – Geo. Berkeley would be proud… :)

May 19, 2010 at 5:28 pm
Jon Larson 

SEG at #930

So, SEG, how much would Bank of America lose if they let something like this happen?

I suspect the number is at least in the millions.

That is why Bank of America makes sure that no single (and probably no three or four) backhoes can screw up their systems and that their systems are 100% redundant. Why are the Ancestry servers not at least 100% redundant?

As to the cost and reliability of Ancestry versus other genealogical sites. I agree that Ancestry is the best that we have available in the United States. But, it does not even come close to the comprehensiveness and reliability of the genealogy sites in Sweden. Birth certificates, baptismal certificates, and ANNUAL censuses for almost everyone. And, when a person moves, records showing whence they moved – back to the late 18th Century!!

May 19, 2010 at 5:28 pm
Brandi 

Judith Kukowski – are you out there? What records are you looking for?

May 19, 2010 at 5:29 pm
Gordon Jump, Jr. 

I’ve been in Information Technology for twenty (20) years and to do an upgrade of this magnitude without first testing it and doing basic debugging is inexcusable.

All subscribers to Ancestry.com, MUST call Customer service and DEMAND a credit for your extra days and/or $$$ credits to your account.

May 19, 2010 at 5:29 pm
Mark 

#1071 Kevin – What’s electricity? We still got candles here in Scotland! ;O) lol

May 19, 2010 at 5:29 pm
Trish W 

Is this going to fix the problem of the vanishing tree branches I’ve been having trouble with? I’m tired of researching and adding 3-4 generations only to have them disappear the following day. When I called ancestry.com they said I “unlinked” the branch myself. I’m fairly new to this (2 months) and extremely frustrated!! I’m tired of re-doing the missing pieces over and over and over…..

May 19, 2010 at 5:29 pm
Maree 

I agree with you Dennis .. no. 1034 !! It is a small inconvenience … Ancestry is a great site .. what would we do without it ?
I’ll wait patiently .. maybe do some housework .. yuck ! lol

May 19, 2010 at 5:30 pm
Robin 

Thank you so much Cayce for making me laugh out loud! I really enjoy your sense of humor about the TREES and it sure made me smile today! Keep up the good work!

Well folks…this outage certainly shows me how insane I am about this! Sometimes I wake up in the middle of the night, get onto Ancestry, because I just figured out what some brother of a sister of a cousin who married someone that happend to live in a county near where my husband’s ancestor once lived, maiden name was! Then I search for 3 hours attaching records for all of her siblings and parents just to discover that by solving her maiden name just gave me a dozen more maiden names to find!

If Ancestry doesn’t fix this soon thouh…who knows how many dead people I’m going to see tonight, in my bedroom, wanting me to document them in my tree too! :) Glad I’m not the only one obsessed about this though. Or is the correct word possessed? :)

Salud!

May 19, 2010 at 5:32 pm
Ralph Holloway 

Unfortunately, most of the so called upgrades I have seen recently have been programmer schenaigans done to prove the programmer exists. No product improvement, no research material added, just baloney. Stop it already. I know you want to be millionaires, just do it a dollar at a time. Let me have my tree back.

May 19, 2010 at 5:33 pm
Linda 

The last update is 2:30 pm and it implies several hours. It is now 7:30 pm. Someone should be posting an update at least every hour so that we know you are working on it and not sit here all night hoping to get on.
Thanks, have a good evening
Linda

May 19, 2010 at 5:33 pm
Kawika 

Maybe their fix is going to make it so when people enter data you can’t have people 400 years old. Or maybe they’re fixing it so you can’t have parents born after the kids are born. Those must be obvious problems eneryone runs into so they have to be fixing it. I mean all pc client software has those checks, how hard can it be to add them here. When will it be back up? Frustrated…………………

May 19, 2010 at 5:33 pm
Barbara 

Kevin 1071 – You are so right!
Also, I never give credibility to anything that isn’t sourced. Even then ‘people check your dates for feasibility’. It is not likely that a person born in the early 1800′s would have died in 2003!!!

May 19, 2010 at 5:34 pm
Patricia H 

I’m a fairly new (paid) user, and love this site. What concerns me most after reading some of the comments is this: What is ancestry.com’s process used to back up the individual trees?? How often? Where is it stored? How safe is it REALLY? Why should I trust it? What can I do about it???? I would appreciate any insight on this matter. Thank you.

May 19, 2010 at 5:34 pm
J L Lehne 

I do understand that problems arise, but this is a premium service and lately its been unavailable way too often. It’s frustrating to have a lot of new info to enter and the site is constantly down. YES! We should get credit for this.

May 19, 2010 at 5:35 pm
Bev 

I have been a member of Ancestry.com for the last 5 years. I oftentimes spend 6-8 hours a day on the site doing research, and this is the first time that I have been unable to access it for an extended period of time. Although Ancestry is a great resource, and I have found a wealth of information, I do not use it exclusively. There are any number of other (free) resources out there that have valuable information not available on Ancestry. Try searching through State and County Historical Societies, State Digital Archives, Find-a-Grave, Genweb, the LDS website (familysearch.org). I am always back and forth between Ancestry and at least two other sites during the time I am online. Some sites have historical newspapers, where I have found a lot of information. Others have birth, death, marriage and other historical records (some with digital images you can save or print). Genealogy entails a lot of digging into a lot of resources. If you have time on the computer, do a search for useful sites other than Ancestry. Then if there is a time when the site is down unexpectedly, you won’t be wasting your limited hours. Or spend your time sorting and scanning all those photos you have. Save them to your computer and they’ll be ready to add to your tree when you have a chance. There’s always something productive you can do in the meantime. You can always add the information to your on-line tree when Ancestry is back up and running.

May 19, 2010 at 5:35 pm
Trina 

I certainly hope that we get an additional day (or whatever time we lose) added on to our membership. Late afternoon and evening is when I do most of my searching and today has been a total loss. Look forward to the problem being solved soon.

May 19, 2010 at 5:37 pm
Catherine 

I’m trying to be patient but SHEESH, it’s been all day! I’d rather FACEBOOK be down for a day than my Ancestry! I admit it, I’m ADDICTED.

May 19, 2010 at 5:37 pm
Barbara Newton 

Katie 1050. thanks for responding.
My Husband gggfather was simply William Newton, which doesnt make things simple. He was a Bricklayer when he left Preston, Lancashire. I do have other info which I might not want to share on Blog but can share when trees come back up. (which I am sure they will)
Hope we will be able to connect. B

May 19, 2010 at 5:38 pm
Barbara 

1062 Arlene, Hello, no I do not have Kendall in the tree I just looked.

the name was Charles David Dahl (1867), or was it I just receieved something from a cousin the name WAS (??)
Carl J Nelson Dahl born in Sweden. My grandmother was born in Minnesota. Mothers name was Bollette Backman Dahl. The name was changed to DAHL.

Thanks for writing!! this is great!!

May 19, 2010 at 5:38 pm
Norman Morrow 

I’m somewhat amused reading the blogs entered since your tech problem began. Like everyone else, my concern is for the integrity of the hours of records search I’ve invested to be preserved. My common sense tells me your organization would not try to manage such a data base without considering the possibility of this present event. So, that said- PATIENCE PEOPLE. I’m sure that if things go for the worse Ancestry.com will be forthcoming with proper compensation. And consider this- there could be regular shutdown periods for needed troubleshooting, so maybe this isn’t all that bad. As a final note, I want to thank all at Ancestry.com for providing a service which has allowed much enjoyment and insight.

May 19, 2010 at 5:41 pm
Linda 

I am going on my third year with Ancestry – not as long as some, longer than others. This is the FIRST time I have not been able to access my information at all. Yes there have been times when some “small” feature hasn’t been up but that has been so minor that it hasn’t even been marked as an inconvenience in my book. I generally pay for a year at a time (would probably be cheaper if I just paid for the months I really had time to put into this) and have learned things on this site that I could NEVER have hoped to gain on my own. This is not because I couldn’t have found the information, but because I don’t have the resources to do so. Most of us can’t afford to take trips to Scotland, Ireland, England or other far away lands – much less just visit the many states here in our own country that our ancestors settled in. It is a small price to pay to have access to all of the information available here at Ancestry. Am I disappointed I can’t do research tonight? Of course I am, however I will just work on Family Tree Maker 2010 and do some clean up work to my latest copy of my tree. (for those of you who are just getting started – if you are serious about this search I highly recommend getting one of the programs that works with Ancestry and allows you to upload/download your tree back and forth between the program and Ancestry.)

So give it a rest, let the IT folks work on their problems. Many of you have said this is lack of planning – Not always, we just moved our entire business from one host to another and spent a considerable amount of time doing so – didn’t matter given that our planning could not possibly account for problems occuring on the end of our original host! So even though we did the move at night when most of our potential customers sleep, we still ended up with down time the next day and data that was lost which we hand to manually re-enter. As the old saying goes “The best laid plans of mice and men…”

May 19, 2010 at 5:42 pm
kyhome178 

I have waited until now to make a comment. I do not copy other’s trees…I do however get in contact with them to ‘discuss’ our information. Yesterday I did find someone who could shed light on my family…but I cannot look at their tree to logically discuss it with them.
I am in agreement with several others. After being with Ancestry for several years, I would expect a reduction in the price I am paying.
Wonder if Eric will respond to that?????

May 19, 2010 at 5:42 pm
colleen 

Im in 7th grade and I have to do an extra credit report using my family tree and teach the class for a day and my teacher chose me especially and no one else is doing this and I can’t not have this! THIS IS MY WHOLE REPORT!

May 19, 2010 at 5:42 pm
Tom Duncan 

State, County and town historical or genealogical society sites are a great resource. I make it a point to join the ones that are most relevant to my family history, usually the cost is minimal and it helps to support their research and websites. For Kalamazoo County, Michigan some wonderful person has posted all of the vital records online for free, what a gold mine. Just Google (county name) genealogy and you’ll be amazed at what you can find. If you like the site, send them the $20 to be a member.

May 19, 2010 at 5:42 pm
Joyce Price 

I have learned so much about our family branches thru researching on Ancestry. Please get these problems solved for us soon.

May 19, 2010 at 5:42 pm
brianne barnes 

He, he, he! #1071 Kevin is funny! I agree with #1047 Curt, i have a public tree and I use public records. I have a lot of family all over the place and the easiest way to get them on my tree is to be public. I am related to Hilda Hensley, Patsy Clines mama. I am having a hard time making the connections I need to to get it all worked out. I was going to again try to find the right records today to add her and her branch of the tree. Can’t do that right now, boo!

May 19, 2010 at 5:43 pm
Tim Fackler 

To those that say “feces occur” you’re right. However in the IT world you strive for zero UNPLANNED down time. Our IT department has had exactly 10 minutes of UNPLANNED downtime in 10 years. Hours is NOT excusable. Ancestry should spend more time in their test bed before deploying.

May 19, 2010 at 5:43 pm
Bob 

L. O. L.

May 19, 2010 at 5:45 pm
Carol 66 

This is beyond a bloody Joke!!!!!!!!!!!!
Its now GMT 00:37 Thursday morning and the dam site is still down. Ive been on here all day, it roughly went down around lunch time.
Thank god I also subscribe to Genes Reunited!!!!
Now I’m off to bed and woe be tied if the site is not up and running in the morning!!!!!!!!!

P.S. Is customer services down or just inundated with calls of complaint, Ermmmm, I wonder.

May 19, 2010 at 5:46 pm
Brandi 

**** To All The People That Believe That They Deserve A Refund/Credit ****

Why would they credit your accounts? The services that you are paying for are for the records NOT the family tree. The family tree portion of the website is FREE! The records are working just fine.

I realize, myself included, that we would all like to attach them to our tree, but bookmark them and attach them when the trees are up and running. You can also save these documents to your hard drive.

Yes, double work, but at least you’re accomplishing something.

And I will reiterate that this is the first time in 6 years (member since 2004) – that this has ever happened!

May 19, 2010 at 5:46 pm
Dorothy Koller 

Now I am getting mad…. we need an update on how much more unplanned maintenance we should expect.

May 19, 2010 at 5:48 pm
Blake 

I’m going through some very serious withdrawal symptoms. Somebody help me!

May 19, 2010 at 5:48 pm
Gen Rawlins 

Dang! And I was just on the verge of finding out how Grandmaw died! I was in the process of stealing it from some guy’s tree in Poughkeepsie. I suspect it was in the library…with a lead pipe…and Colonel Mustard was the perp. Now I have to wait to see how it all turns out!!

May 19, 2010 at 5:48 pm
Carol 

@1047 Curt great point about the ancestry snobs. I couldn’t agree more. People leaving comments on your tree demanding to know your connection to “their” relatives, as if that particular ancestor doesn’t belong to hundreds, if not thousands of other descendants!

To you people who complain that we’re “copying” from your trees – if you don’t want others using the information, then make your tree private. But if you make it public don’t assume it entitles you to engage in a discourse with me about whether Uncle Albert was really born in 1756 or 1758.

And to those who complain about others copying “unsourced” info from tree to tree – I have a real easy solution for you – don’t use the trees. If they offend your sensibilities so greatly, ignore the hints attached to the trees. Go to libraries all over the danged country and pat yourselves on the back for being superior to those of us who have no choice but to rely on the internet. You have direct sources for every relative back to Constantine. You’re wonderful. We get it. Now shut up.

May 19, 2010 at 5:49 pm
Troy 

Well put Brandi.

What a bunch of crybabies.

May 19, 2010 at 5:49 pm
Barbara 

1100 colleen, what do you need maybe we can help you out!! What family?

Barbara

May 19, 2010 at 5:50 pm
Dana Roquet 

TOTAL Panic when I tried to log on this morning and it said I had no tree. Nearly had a heart attack.

I banner should have been in place immediately to notify users of a down time.

I still am concerned that all my hard work AND RECORDS I DESPERATELY NEED RIGHT NOW FOR A DEATH CERTIFICATE AMENDMENT ARE NOT AVAILABLE TO ME.

May 19, 2010 at 5:50 pm
Dee Dee 

My name is Dee Dee, and I’m an addict…..give me my tree and nobody gets hurt!

May 19, 2010 at 5:51 pm
Troy 

Maybe you should all thank ancestry for reminding you how important it is to backup your work instead of blaming them for your irresponsibility.

May 19, 2010 at 5:52 pm
Bev 

Brian (814), I said nothing about Jamestown not being a settlement. I’m talking about New England. Please read my post. New England is Mass., RI, Conn., Maine,New Hampshire & Vermont;.. People wouldn’t have moved from Jamestown up to New England. You read your history. I reiterate that New England was not settled until the Mayflower.

May 19, 2010 at 5:52 pm
Kirk 

Unplanned maintenance means something broke. And you know what? Stuff breaks. Being the largest site of it’s kind, and wanting to protect their reputation, I guarantee those in charge are working as fast as they can to fix the problem.

I don’t envy them. But want them to know that not every member is demanding a refund or credit. Some of us understand that stuff does indeed happen.

Good luck guys.

May 19, 2010 at 5:52 pm
Benny 

#1080 – Gordon,
How do you know the upgrade wasn’t tested or debugged? How do you know that the real problem isn’t that someone uploaded and attached a file that was buggy, infected, virus-ridden, etc., hm? Even the big boys (MS, Google, etc.) get slammed by the little nasties let loose in cyberspace). lol

May 19, 2010 at 5:53 pm
Dee Dee 

1110, I’ll put you out of your misery…the butler did it with the rope in the library!

May 19, 2010 at 5:53 pm
Vicki Brechun 

How long will the site be down I was thinking about renewing for a year, but now I’m not sure. I need to be able to use the site when I have time and so far I’ve had diffilcuties off and on for over a week.

May 19, 2010 at 5:54 pm
Patricia Keen-Diaz 

As a very new customer, who planned to work on my tree all day today I can tell you I’m very unhappy. Painted the kitchen instead – unplanned maintenance brought about by your unplanned maintenance.

May 19, 2010 at 5:55 pm
jan 

as someone once said ‘I’m sick of my family’ :0) – in a way it’s a lot more fun reading all these posts- thanks Ancestry- (tongue in cheek)

May 19, 2010 at 5:55 pm
Theresa Mikulka 

sigh……..:0(

May 19, 2010 at 5:55 pm
Lauren 

This is what Ancestry says on Facebook:

“Ancestry.co.uk belongs to the global network of Ancestry websites (wholly owned by Ancestry.com Operations Inc.), which contains four billion records. To date more than 12 million family trees have been created and 1.25 billion names and 26 million photographs and stories uploaded. 7.1 million unique visitors logged on to an Ancestry website in September 2009″

They better not have lost all those 12 million family trees……

May 19, 2010 at 5:56 pm
GT 

To those “it’s not a big deal people” — yes it is. A lot of people are paying real money for this service, they deserve actual service or have an automatic refund. Note over all these hours, no one from Ancestry has responded to that issue — irresponsible, greedy, and bad customer service not to address reasonable concerns of customers asap.

Like some of you here, I also have a tech background, and know bad things happen. Sometimes that cannot be helped, but you CAN take responsibility and stop charging people for services they do not get.

Thousands of people are watching, Ancestry. You will show us what you are made of through your actions or inactions.

May 19, 2010 at 5:56 pm
Sandra 

I am totally disgusted and all paying people need a refund.

May 19, 2010 at 5:56 pm
Peg 

I do mainly Fr-Canadian research and we had a similar scare last year when we “lost” Drouin for a bit. End result was I spent weeks making hardcopies of all the docs I had attached for 1st 9 gens, and downloaded my gedcom for backing up. Then I got lazy – guess I’ll be at it again when our trees return.

I personally believe that Ancestry is worth every single penny I pay for World membership. Those same docs would have cost me $10-20 apiece to purchase apiece.

And, yes – I, too, am an addict!!

May 19, 2010 at 5:57 pm
DCMR38 

Instead of spending my time today griping about the service at Ancestry.com, I simply went to the Search area and spent the day doing searches which I wrote down on paper. Remember pen & paper? I will then add them to my Family Trees when the site is back up again. It isn’t the end of the world!!

May 19, 2010 at 5:57 pm
Nancy Edwards 

Troy (#1116): You cannot be serious……we are to blame because we paid hundreds of dollars for membership to a site that we had reasonably assumed would have a back up plan? Oh please!

May 19, 2010 at 5:58 pm
Nancy 

I think many of the people commenting on this down site for maintance know very little about computors. Even the most advanced computer person can have unexpected problems with their computer and with their website. With all of the old and new viruses out there it can’t be helped. You should be greatful that they are willing to work very hard to keep this website current and up to date and virus free. I spend a great deal of time on this site and yes I am disapointed when it is down, but they always have it up again as soon as they can. If you are going to deal with computers learn to deal with problems, and appreciate the fact they are trying to fix it as soon as they can.

May 19, 2010 at 5:58 pm
brianne barnes 

And we are still down

May 19, 2010 at 5:58 pm
Deborah 

“…as the world turns…”

May 19, 2010 at 5:58 pm
Barb 

Judith Kukowski #925, You are welcome and Thank You! Between you and me, maybe will be able to make enough “free corrections” to find some of those on our trees who have fallen into the “Ancestry Black Hole”.

May 19, 2010 at 6:00 pm
carol 

I wish I had backed up my family tree beforehand – at least downloaded the GEDCOM file to my computer. I appreciate the feedback from ancestry.com and the fact that we can write what we think here. As long as the information in my tree is really safe, I am okay with doing something other than working on my tree today. Hope it won’t be too much longer though!

May 19, 2010 at 6:00 pm
Krissy 

I could not access my tree from 9.30pm EST and still can’t access it over 12 hours later. NOT HAPPY ERIC! I don’t get to see my 91 year old Grandmother very often and wanted to show her our tree. Looks like this isn’t going to happen this trip.

Unhappy Ausie.

May 19, 2010 at 6:00 pm
Richard 

This is dragging on forever. I will be pretty upset if this happens again about 10 days from now when I am at the National Archives in DC doing research.

How about telling us exactly what is wrong.

Thanks

May 19, 2010 at 6:02 pm
Gary David 

#1104 Tim
I suspect you have a misprint, 10 min in 10 yrs? Companies would be blessed with that in 1 year. Don’t forget, Ancestry is not a firm that would stand to lose millions of dollars, or anything life threatening, each minute or hour of down time. If what you said was true consider yourself fortunate, extremely fortunate Tim! You must have a huge IT budget.

May 19, 2010 at 6:02 pm
Robbie 

Well said #1111. We are all struggling to fill in the gaps and find our ancestors. Ancestry snobs can always keep trees private if they so choose. Also no-one is forced to use unsourced info. My trees are all public and BTW I have noticed some “mis-use” of the information contained therein but I just assume it’s a newbie and they will figure out their mistakes eventually. I try to help if I can. I have also used unsourced info from many trees and then proceeded to find sources. My trees are “works in progress” as I assume all of yours are too.

To all of you private tree owners: there are many of us out here that will not ask for your help even though you are obviously related. Your choice to make the tree private makes us think that you wish to be left alone.

Hope they get the trees back up soon…it’s been a wonderful diversion today to see all of these blogs.

Robbie

May 19, 2010 at 6:03 pm
Nancy Edwards 

Nancy (#1131): I know lots about computers but still think that this is completely unreasonable. Ancestry should have had their servers mirrored, with a back up copy of the site on a separate server. They could have kept the secondary copy up while they worked on the problem with the primary copy. The secondary copy would reflect what had been updated before the primary copy was corrupted. So it would not have been 100% updated but at least, for most of us, it would have been workable and explainable.

May 19, 2010 at 6:03 pm
garden15 

Hi Eric, i know you’re trying as hard as you can to resolve the problem. i’m writing to ask when Ancestry will have the 1911 English Census? i saw MyPast.com has it so when will we be getting that. I’m new to this and very addicted as it appears many are from some of the posts and want to get the most bang for my buck. Thanks for the other things that are available here.
regards
D

May 19, 2010 at 6:04 pm
Vickie 

Unplanned maintenance I can understand but not being able to publish my trees because I live in Canada is a much bigger problem–and I don’t get any membership discount for that!!! Nor did they let me know that I wouldn’t get full membership privledges b/c i live oustside the US. Nobody cares about customer service anymore:(.

v

May 19, 2010 at 6:05 pm
rachel 

Ok
I have now bought an upgrade from FTM2008 to FTM 2010. If I ever get my trees back on ancestry, I will do a complete backup – not just a gedcom backup.

May 19, 2010 at 6:06 pm
Linlu 

I’ve had three email messages from Ancestry today saying “new data has been added to my tree today”. Now that’s pretty scarey, since I haven’t been able to work on it today.

May 19, 2010 at 6:06 pm
Betty Warner 

I have SAWS–Severe Ancestry Withdrawal Syndrome.

May 19, 2010 at 6:08 pm
Donna 

Hi Eric i just filled in this form and was told i’d already said that and it didn’t post but i’ve been patient all day and haven’t said anything!!!
it appears this system might have bugs too! anyway i’d like to ask when we’ll be getting the English 1911 census like mypast.com has? i’m new to this and have enjoyed my experience here but want to get the most bang for my buck!
Regards

May 19, 2010 at 6:08 pm
mightywrighty 

$300. a year for this??????? Too many times in recent months this has happened. Grant not THIS bad, but down times nonetheless. Completely unnecessary if system would have been upgraded before the media blitz….someone forgot to plan ahead….naughty, naughty….it may be time to start some competition here.

May 19, 2010 at 6:08 pm
Terri 

Wow, I am saddened it has taken so long. I am wondering if you guys knew this was going to happen and just chose not to tell us, I hope not, I want to believe you at Ancestry.com are a company of integrity.

May 19, 2010 at 6:08 pm
Ellie 

Just my luck! A power outage the other day fried my computer the day after my modem went out and we replaced it. So we bought a new computer and switched to verizon VZ Access for $59 per month allowing me only 5 GB of usage plus .05 per mb if I go over. I live in a small town and only had access to dial up. I lost all the Census and other records I downloaded to my computer, so I am starting over there and re-scanning all the pictures I still need to upload to Ancestry. I have to renew this subscrition in June. My hope of publishing a family book looks grim!!! And, very, very expensive.

May 19, 2010 at 6:08 pm
Sam 

Until the problem is over it might be a little premature to expect some kind of response in regards to service credits or goodwill from Ancestry.

They would do better to have more timely status reports. People want to know and the lack of communication is maddening to some people as evidenced by the frustration level and comments on this blog.

If there’s a couple of things to be learned it’s this, if you are upgrading the system, invest enough dollars to test it on a backup test system and for the rest of the people, by FTM to backup your data or some other program to work with!

Yes, it’s obvious that a lot of people’s routines and planned activities for the day have been disrupted but what can you do?

At the end of the day or this outage, which ever comes first, it should all work out. I’ll get over this pretty quick…you will too!

May 19, 2010 at 6:10 pm
M W Smith 

I have only been a member a short time and have notedmany discripancies in the research process which I have begun to work around. This, however is unaccepable, I have to agree with a prior post that all members should be compensated of the time lost due to outages. For however long the site is down in this case a day and if this continues in to tomorow then additional days added to make up for lost time.

May 19, 2010 at 6:10 pm
Peggy 

Although I dearly miss my family’s tree, I’m spending time researching other sites. Ancestry isn’t the only game in town. The blog comments are highly amusing and I’m going to indulge in a glass of wine…AAA (Addicted Ancestry Aficionado)

May 19, 2010 at 6:10 pm
Brandi Taylor 

How much longer?? We need an update.

May 19, 2010 at 6:10 pm
Kevin 

All you guys who are demanding a refund ……… why are Americans obsessed with money. You cannot watch an American news station without hearing the phrase “your tax dollars” every few minutes!

May 19, 2010 at 6:10 pm
Lida Hartley 

I appreciate your need to give us a quality product and the problems which might occur. I am on a very limited income and am not happy paying for the time in which I cannot access my tree. I have tried several times today. Please let me know when you are back up. Thank you, Lida

May 19, 2010 at 6:11 pm
Kyja 

Thank you 1083 midge1249 for the links! They will be really helpful!

May 19, 2010 at 6:11 pm
Tim Fackler 

To Gary #1138:

State funded University in the poor state of Idaho. They have a small budget. They leverage it well, have a dedicated staff (which I believe Ancestry does as well) and EXTREMELY high and restrictive standards prior to doing anything to the system.

May 19, 2010 at 6:11 pm
Judy Buck-Glenn 

It is frustrating, to be sure, but there are many other things one can be doing even to research family, if you want to do that. On a scale of daily disasters, with being blown up in at attack in the market in Kabul at number 10, or hearing you have been diagnosed with cancer, or that your mother has just had a stroke, where do you think having this site down seriously ranks? Anything as complex and interconnected as this site is bound to have compatibility issues from time to time. And while I have beefs with certain things about it–including how hard it is to delete bad family lines still too easily picked up from trees from other researchers–it is still a very impressive achievement.

Surf the web and look for other ancestral information–look at maps or google their names or check out ancestral villages on Google maps. You may surprised at what is NOT on Ancestry!

May 19, 2010 at 6:12 pm
Emmlee 

while everyone is here and reading the comments can i ask why? WHY? WHY aren’t indexes double keyed to prevent transcription errors? I’m still waiting for a page that only had half of its entries transcribed to be fixed. And GREEN SUIT is probably NOT going to be the correct name, nor is JOYEE BELLY lol
And while i’m at it…how about rewarding those of us who correct entries by extending our subs by a certain amount for each valid correction? i don’t know about anybody else, but i’ve corrected hundreds of entries and i haven’t been a member that long.

May 19, 2010 at 6:13 pm
Betty Warner 

I’m getting weaker, I’ve developed SADS–Severe Ancestry Deprivation Syndrome.

May 19, 2010 at 6:13 pm
Jennifer 

Eric, I want my Ancestry.com…no, no I NEED my Ancestry.com! LOL!

May 19, 2010 at 6:14 pm
Ed 

At least my iPhone retained My Family Trees from before the breakdown. I can reference it while I do my research. Just can’t edit until the Trees are back up

May 19, 2010 at 6:14 pm
Andrea 

ok.. a few hours is turning out to be an entire day… and then some. I agree with everyone that states that we should get an extra day on our monthly subscription.. eh !

But I do have one question. I understand that you guys did maintenance last night and when putting the system back up.. outch.. major clitch.. system will not comply.. fatal error.. main system will shut down in 30 seconds…. BOOM ….. but seriously, when you do a major update, don’t you run it on a test server BEFORE putting it live? I mean, that would be the least you guys could do. Make it work BEFORE it breaks?

I don’t know.. just a thought !!

May 19, 2010 at 6:14 pm
May 19, 2010 at 6:14 pm
Jean 

This has been down all day. I don’t think an extra day on the subscription is too much to ask.

May 19, 2010 at 6:16 pm
trisha 

Robbie #1139, I started out making mistakes and right now prefer to keep my tree private until I have truly sourced it all. I don’t want to give somebody else my bad findings, and will put it public to help anyone that needs any of my sources. I have learned through my mistakes that it is very hard to take something off of my tree and redo, so it’s still a work in progress. Best to you and your searching, hope we cann all get on with it very soon, this delay is very frustrating.

May 19, 2010 at 6:16 pm
Alex Lafleur 

I Hope my tree return as I left it because I have information, that I actually scanned from the Court houses in South West Louisiana Parish’s. I’m the leading researcher and I’m only 22 my tree as 7,250 people with 9,000 actual photo’s!! My tree is very popular in Southwest Louisiana and Southeast Texas!!!!

May 19, 2010 at 6:17 pm
Julie 

I have an off the topic question. My husband’s grandfather was born out of wed lock. I have both his parent’s names but it lists as “spouse” in the father/mother section, when in fact they were not married. Is there any way for me to change the label “spouse”, as I’m following the bloodline or do you have any advice on how to document it?
Thanks
Julie

May 19, 2010 at 6:18 pm
Linda 

I have come to the site several times today and it has been down, that is more than several hours, (5am CST til now 7:20pm) I feel that at least a day should be added to our subscription. I use the site everyday and can understand that you have a problem but we should be reinbursed for the downtime.

May 19, 2010 at 6:19 pm
Mark 

Just need to write a pointless comment to vent a bit. To those who say “stuff happens” – sure it does. But for the trees to stay down for several hours can only be the result of bad IT management. And the site does go down regularly, at least weekly for me, although rarely for long. I don’t care about getting a free day but I am concerned about how well managed our data is. Are backups stored on floppy disks in a cupboard?

May 19, 2010 at 6:20 pm
Barbara C 

If this has taught us anything, it’s to be responsible for our own backups. Backup everything and backup often.

Peggy @ 1152 – I have port, imported cheeses, and assorted crackers. Meet you at 6pm PDT

May 19, 2010 at 6:21 pm
Kara 

Comment on #1139 – Well Robbie as one private tree owner. I see what you do, people putting things on their tree and saying I am the source, which isn’t true. This is the number 1 reason I stay private. And if you think, just because I’m a private tree owner, that I’m a snob, then that’s your problem. I’ve had many many many relatives contact me. I’m always willing to share my information with anyone who wishes to add it CORRECTLY. My trees are all works in progress.

The word you used is “Assume”…you shouldn’t assume anything when your doing Genealogy. I know I don’t.

May 19, 2010 at 6:21 pm
dee 

#1041 (Christopher) said:

I have the FEVER, and the only prescription is more ANCESTRY.COM, or more cow bell.
****

LOL, thanks for the laugh!

Also, I liked the idea of having some sort of color coding for Trees. Here’s my Wishlist item:

Have an error message come up if I’m adding someone who’s already in my tree. I have duplicate names (born same day) and never seem to find out until after I add their spouse and children (all duplicates, of course!)

Oh, and fix the WWII Draft Applications.

May 19, 2010 at 6:22 pm
Jen 

Well, it has been 12 hours now since I woke up early to work on my tree. I’m expecting it will all be back online about 5 minutes after I go to bed. So, I’m thinking in about 5 hours all will be well…

May 19, 2010 at 6:22 pm
Tim Fackler 

1171 – Barbara C

I do have a backup.

The point would be Ancestry needs to test more before deploying to avoid these unplanned maintenance periods. If they did that perhaps they wouldn’t tick off the very people that pay their bills and supply the funds for their paychecks.

May 19, 2010 at 6:24 pm
Carrie 

Julie (1168), if you go to that person’s profile, click to edit, then choose to edit their relationship, you can change their status from there. I’m not sure if it works with unions because I’ve never tried that, but I know you can do that for children (biological, adopted, etc…).

May 19, 2010 at 6:25 pm
Brian 

They lost all of our information and are working frantically to get it back. Delays like this don’t happen without serious problems. We’re talking about a reputable site and business, correct? If so, we’ll be getting bad news soon. Just my two cents.

May 19, 2010 at 6:25 pm
Baker 

uuuhhhhhhh…

didn’t the recent fiascos FUBAR during “improvements” give you any clue that your software programmers are NOT seasoned enough to “go live”

i cannot even watch this train wreck

i’ll tip-toe back in a week from now

***heavy sighing***

May 19, 2010 at 6:26 pm
Chris 

Ok, question. I have a current backup. BUT, all I get is error messages for the attached media when I try to open it in PAF (don’t laugh). If they have killed some of our trees, does everything import into the FTM or any other program? I have about 1700 attached media files in my tree. I would like to be able to have the ability to restore the entire gedcom file.

May 19, 2010 at 6:26 pm
Benjamin 

Despite these numerous complaints you are getting, I’ve always appreciated all of the information that I’ve gotten in the past from Ancestry.com – it’s been a tremendous asset to me. I’m currently in the final stages of completing my family tree on my home computer, and then I will upload it to ancestry. I’ve already done my father’s side of the family, as well as my wife’s, and posted them. It would be a shame if all the hours I’ve spent on these projects were lost, if my trees were deleted.
With the maintenance over the past month, I can’t help but worry. I would rather not post my final tree, if it may be lost, or if I am unable to view it frequently. I understand that computers have maintenance problems occasionally, and unlike the other’s I will not beg for a single day’s compensation (although I am falling on hard times as well).

May 19, 2010 at 6:27 pm
Kev S 

To all who say that this service is costly (arouund $15.00 a month), look at your cell phone or TV bill. I pay over $100.00 a month for family cell phone and the service does not work in many places I go. So I use it when I can.
modern tech is great but everything needs down time for repairs.
I will still search and discover and save information until the trees are avalible to add the info to

May 19, 2010 at 6:27 pm
jan 

Dear 1139 – private tree owners love to be contacted – and what is this ancestry snob stuff- (I say to myself, stop writing, ‘don’t go there’)

May 19, 2010 at 6:28 pm
Leaflin 

trisha #1166
That is also why I keep mine private for now and will make them public when I am as sure as I can be that I got it right.

May 19, 2010 at 6:29 pm
Chris 

#1177 Brian, do you have personal knowledge of this or are you making an educated (and logical) guess?

May 19, 2010 at 6:29 pm
Julie 

Thank you Carrie! I’ll give that a try when my tree is available….;).

May 19, 2010 at 6:29 pm
Tregowath 

I’m so glad this didn’t happen yesterday when I was home sick and spent 15 hours on Ancestry.com.

…on the other hand, maybe I broke it…

May 19, 2010 at 6:30 pm
Rita 

@Curt 1047, Carol 1111, Some of us take our research serious. I’ve gone to several states to get info and for someone to make a mess of it by adding whatever they want, then it gets copied by others, then others take it for truth. Before you know it you’re the only one with the true picture of your ancestor. My tree was public, then private, then I realized mine may be the only one with the truth on it. Others need to see that not all “go with the flow”. And yes, I let people know that the info they have for my great grandfather is wrong. If they don’t like it, let them check their facts!

May 19, 2010 at 6:30 pm
Loy 

Wow…it is hard to think one can’t get to their tree, would bash the site as they have. I’ve got over a years work on here, and never could of done it the old fashion way. So why is everyone so upset. Things happen!! Maybe once the glich is fixed it will be even better, anyone think of that?

Mick #551 you will find Johnnie Cochran services free these days…man is dead! LOL

May 19, 2010 at 6:30 pm
Tracy 

I notice that the sight seems to be having more and more issues with repairs needing to be made. I used to be on almost everyday until the last few months and now it seems when I do get a chance to get on their are messages about maintainence or like today its just down. I have been a member for almost 2 years and this is the most trouble I’ve noticed. Will it get better?

May 19, 2010 at 6:30 pm
Veronica 

Hello to the rest of the world from Sydney Australia

Ancestry went down here at about 9.30pm on Wednesday night and it is coming up for 13 hours later and still we are unable to access our family trees, like everyone else. Why is it that the ‘powers to be at Ancestry’ haven’t given us a more detailed explanation of what the problems are? … heaven forbid that Hackers have got into their site!!

I think a lesson we should all learn from this … (must remember to take it onboard myself) is that we should not rely on just one form of data base to store our wonderful hobby of family research …

By the way, thanks to 1083 for the excellent free sites.

To those who are not aware of free sites here in Australia, google TROVE and you are able to browse the main newspapers from their inceptions (or when they have the first available copy) up to 1954 … it is great source of info in the FAMILY NOTICE section regarding deaths and funerals. Also the RYERSON INDEX is excellent for finding death and funeral notices too.

Happy hunting to all when were back on line ……

May 19, 2010 at 6:32 pm
Rita 

I realize systems have bugs from time to time. However, this is a site that charges money. Based ont that I truly believe when a service that a person pays for is not available then whatever hours or days they were unable to provide that service should be added on to the subscription the user had already paid for. It is only fair. So right now you owe me one day as I see it.

May 19, 2010 at 6:32 pm
Krissy 

Alex 1167 are you related to the Le Fleur’s from Regina Saskatchewan Canada?

Please make our trees come back ASAP Eric we need them.

May 19, 2010 at 6:32 pm
mike. 

i know that you have a crashed system in relation to the trees that much is obvious. but lets see just how long we have approximately been down so far.

some on the previous post said the first messages started to appear re problems at 8.11 am your time. the previous post this was 6.16pm your time.

the previous post re site problems has a post #118 from a UK use like myself and they stated it was 16:31 in the UK post time for you 9:31. its now 01:25 here in the UK so the site has been functioning with no trees for at least 9 hours. i see that equaling 1/2 a day almost. ancestry you should give every one one day extra as a jester of good will for the inconvenience that we have been suffering to day and as i type continue to suffer. it would compensate for those who have had repeated down time on this site since Jan 1st alone. and please remember when it is night time maintenance for you it is day time for others across the world.

at least 9 hours and counting

May 19, 2010 at 6:33 pm
Carol Norman 

I’ve been a member almost 4 years, log on almost every day, and have never had this problem before. I have no idea what other people are talking about when they say the site is always down. Not my experience at all! Get a grip, people!Don’t you know what REAL problems are??

May 19, 2010 at 6:38 pm
Julie 

When I’ve used information from other people’s tree, it automatically sources it. I then go back and gather records, if I didn’t already have it. Sometimes people get wonderful information from relatives that give them leads. I put my tree public and consider it a work in progress. Ancestry.com also “hints” to other member’s trees. I appreciate any information I can get and don’t take any of it for granted.

May 19, 2010 at 6:38 pm
Stephen 

Your site has been very sluggish in performance for many months now. Hopefully this will take care of this problem.

I finally had one full day off from work today, and had hoped to work on my tree, all day.

The information that you provide is indeed, only available here on Ancestry.com, and we do pay dearly for that.

Perhaps some free time on Ancestry.com would make all of your loyal suscribers feel a bit better about this snafu that we are experiencing today.

May 19, 2010 at 6:41 pm
BarbaraB 

Well, let’s see, I logged on this morning at 8:00 a.m. EST, Trees down…….had breakfast, read for a while, cleaned the kitchen,….trees down,….arranged for a banquet for an organization and had lunch,…..trees down…….went shopping, took a nap,…..trees down……..read for a while, had dinner….trees still down….explored the National Genealogy Society website, joined and signed up for an online course…..trees still down at 18:35 p.m. EST. It sort of sounds like we are talking about lumberjacks doesn’t it, with all these trees down. Well at this point I am going to watch “Ghost Hunters” and then check again.

I agree that we should be able to get some compensation. After all, if you do not get your newspaper they extend your subscription by a day, not a sermon..just a thought.

May 19, 2010 at 6:41 pm
Bob 

Thankfully, this outage does not impact me as I have already found all my ancestors.

May 19, 2010 at 7:27 pm
Katie 

Hahaha oh my gosh you guys finally crashed the blog server.

May 19, 2010 at 7:29 pm
donna 

it went down last night abt 100 pm australia time its now 11.30 am and its still down ?

May 19, 2010 at 7:31 pm
Duane Wolfe 

S-o-o-o-o let’s see: going to be off for an extended period of time today. Today ends at 12:00 midnight. I am going to check again at midnight and it should be fixed. NOT!

May 19, 2010 at 7:32 pm
donna 

sorry it was 11.00 pm australian time

May 19, 2010 at 7:33 pm
Jennifer 

How about an update? There hasn’t been one for 4+ hours. And certainly, Ancestry should automatically give one free month to all subscribers as a good faith gesture.

May 19, 2010 at 7:34 pm
Leaflin 

Greetings fellow tree huggers!
I’m in the foothills of the Blue Ridge Mountains, Culpeper Virginia, USA.
Where are you?

May 19, 2010 at 7:34 pm
Linda Rudd 

Okay Mr. Shoup, it’s been 5 hours since your last update. Time for another one.

I think this little episode today gives me a pretty good idea of what to expect once ancestry.com has gobbled up all the free internet genealogy sites.

May 19, 2010 at 7:35 pm
Katie 

I’d like a free day! This is too expensive to be skipping a full days work!

May 19, 2010 at 7:36 pm
Judith Kukowski 

Thank you for trying Jane #1039. I know how to turn the page. The filmer didn’t place the page correctly and cut off the top of the second page.

Brandi #1079: I’m looking for the parents of Catherine Marie Louise Malboeuf who married Charles Pigeon dit Destroismaison. Her father was a Frenchman and her mother a Native Indian. Date of marriage is 1800 at Ile Perrot, Quebec, Canada.

May 19, 2010 at 7:37 pm
Becca 

Alex (1168): I’ve been trying to do research for the parishes around Baton Rouge – I know that’s not the southwest, but wondered if you have a reliable LA web site to check? I am looking specifically at the 1800-1820 period, and have tried LAGenWeb but for those parishes it’s pretty much useless (mostly just links to other commercial sites). If you have a username that you’re willing to share, I will send you a message about this. Thanks in advance.

May 19, 2010 at 7:38 pm
Dona Terry 

I could not get into this BLOG for 30 minutes. Boy, I was really worried. . . . . . Let’s set up a Yahoo Group, where we can met, in case Ancestry cuts us off. . . .

Anyone?

May 19, 2010 at 7:38 pm
Maria 

So, I’m checking back to see if the site is up and no it isn’t BUT I loved the “ancestry snobs” comments! Hmmm.

You know you’re an ancestry snob when you refuse to respond to a message another member sends to you….You know you’re an ancestry snob when you’ll use my information, but you refuse to answer my very polite message to you! GRRR!

Anyone else got one???

May 19, 2010 at 7:39 pm
Steven Zuidema 

Since I typically work at night, I get to experience the “routine” downtime more often. It’s less frustrating when ancestry.com announces beforehand, but even then service could be greatly improved by sticking to the time announced (in practice, it often happens earlier or later than announced). Also: please consider in future appending your time zone to such announcements!

May 19, 2010 at 7:39 pm
cathy 

ummm this has happened AGAIN???? WTFD Ancestry! Sounds to me like a bigger problem that you don’t want to admit to…………..WTF

May 19, 2010 at 7:40 pm
Andrew Wells 

Not everything is down. I just got my daily automated e-mail telling me what I added last week. It’s reassuring to know my tree is growing without even being able to access it.

May 19, 2010 at 7:40 pm
JR 

For all those that are complaining about not being able to work on their family tree . . . ah, don’t you have a back up on your computer that would allow you to continue to work?

Oh, you don’t.

How foolish can you get. Every system needs multiple backups and one of those should be on your own computer . . . .

In addition a family tree on ancestry.com, I have the Family Tree Maker on my computer in 4 diffent locations: 1. on the hard drive; 2. on a Flash chip; 3. on a laptop; & 4. on two different external hard drives . . . .

Plus I periodically download the tree on the web to back that tree up.

So during this unfortunate interruption of service, I’m quietly working on my PC based family tree . . . . :-)

May 19, 2010 at 7:40 pm
ShariPDX 

Hey people, Sheet happens.

It’s not like this is THAT important. Get pissed off at the really important things that are not working right and that we pay for …. like the FDA, Big Pharma, national security, etc.

I hope they send us a message when it’s back up.

Shari
Oregon, USA

May 19, 2010 at 7:40 pm
Cindy 

I am an Ancestry.com addict too. I am really sad it’s been down all day. I live in Oklahoma and the only thing on TV today is tornado watch/storm warnings and I can’t do Ancestry. I guess I will have to resort to the good old days of card playing or reading a book. Not nearly as fun :(

May 19, 2010 at 7:41 pm
Serena 

I understand everyone’s frustrations but it’s also unfortunate that we have become a nation of whiners. It’s just a few hours folks, relax!! (No, I am not an employee). Where has all the patience gone?

May 19, 2010 at 7:42 pm
Barbara 

957 KENNEDY, you wrote:

“My local library has a great resource called Heritage Quest. I can access it with just my library card number. You can access Heritage Quest at home. In addition to finding books and family histories that include ancestors, I have found photos of some family members. Great resource.”

So how do you get to the photo’s, that’s where I go to get the free census. You can type in any combination of numbers. The first digit has to be a letter then the numbers. Have you tried that?

Barbara

May 19, 2010 at 7:43 pm
Dee Dee 

This isn’t funny anymore!!! I DEMAND a refund of 85 cents back for today! I’m at my breaking point, I think I’m going into the DT’s as I speak. Hurry up, pretty please, with sugar on it!

May 19, 2010 at 7:45 pm
Carole L. Alden 

Thank you for all your hard work. Nothing runs purfect all the time. God Bless you cla

May 19, 2010 at 7:46 pm
Craig Donor II 

I am a new user as of 2 days ago and am still in the trial period…. Is this how the site is normally run? How can they expect me to pay for THIS kind of service?

May 19, 2010 at 7:47 pm
mightywrighty 

Funny the juxtaposition of the ad for a blood pressure wrist monitor on the home page of Ancestry and this “temporary problem”……HA
Funny….NOT…………..come on this “extended period” has become a joke………Funny…..NOT

May 19, 2010 at 7:47 pm
Toyia Brown 

Hope we didn’t lose anything. I am addicted and work on my tree every day but even I need to take a day off once in awhile. I understand that folks are upset but it isn’t the end of the world! Good luck IT guys!

May 19, 2010 at 7:48 pm
Robin 

When when when will it be fixed???

May 19, 2010 at 7:48 pm
Kathy 

#1139 I have had my trees public for awhile now, the people that I contact concerning people in their trees don’t even bother to answer my posts. And yes,I’m polite. Whether you tree in private or public when someone contact you with a question concerning someone in your tree please have the courtsey to answer them. I sure do!

May 19, 2010 at 7:48 pm
Frank 

I just hope they stocked up enough cheese to go with all this whine.

May 19, 2010 at 7:48 pm
Arthur Evans 

WOW! I’ve programmed software for over 40 years. Never, never, never change the program without a working backup copy. I have about 9000 people in my tree…a lot of years work may be lost by some programmers bad practice…not good. Debug offline, not online!

May 19, 2010 at 7:49 pm
Wade 

Personally I’ve gone from frustrated at first with the down time, to being completely amused at the petty griping of people demanding refunds. Now it’s getting old. I’ve STILL….STILL, mind you, STILL…managed to do plenty of searches in the census records, and various other records offered by Ancestry tonight. I’ve STILL managed to find information that I deem important, and most of all, easy to find thanks…THANKS…to Ancestry. The only inconvenience I have is that I’m not able to add them to my tree here immediately, but you know what? I’ve added the info to my Family Treemaker software, plus, I’ve copied the information down BY HAND (yes, folks, I still use a pen and paper). I’ll just have to wait till tomorrow now to add it to my information here. Last I checked…I’ll survive until then.

The more experienced of genealogists who use this site seem to be the most patient. We’re the ones who’ve gone to libraries, or courthouses, or cemeteries, and spent hours looking for one bit of information. A day or so without Ancestry will not kill.

AND…you out there who are the most impatient and the most greedy, dollar signs shining in your eyes….you want a day’s refund? Figure out what you pay per month, or per year. Figure out the daily rate. A dollar, at most? Take that to court. Take it before a judge. Take it to a jury. See how much pointing and laughter at YOU there’ll be.

Take a few minutes and read the Terms of Service. They’ve been referenced several times throughout the day. See what you’re NOT guaranteed.

Again, most people who use Ancestry have probably not even come to visit this blog. Look at the number of complaints on here…and look at the number of people who use Ancestry. A little over 1,000 out of a couple of million? And how many of those million have even tried to get on here today?

SO sorry for the long rant…I’m just finally fed up with the immaturity of a handful of people.

May 19, 2010 at 7:49 pm
cathy 

ok I’m back. went to ancestry to see if it was back. It’s not so I thought I would use this time to look at all the items in my shoebox that I have saved for further review. and….. guess what, THATS NOT AVAILABLE EITHER!!!!!!!!!!! WHAT is going on ancestry???? Someone mentioned that we should get mad at stuff we actually pay for, well I PAY FOR MY ancestry membership. I can see being down for a couple to a few hours but THIS is a little much. I want Ancestry to tell us WHEN our stuff will be back!!!!!!!!!!!!!!!! NOT a happy ancestry member…….. maybe I should cancel…

May 19, 2010 at 7:50 pm
Linda Rudd 

I think the funniest thing about this thread is all the whiners complaining about the whiners.

I think those who use ancestry to post their personal family trees so that Ancestry.com can use that information to generate more profit for the corporation and the contributor gets no compensation for that revenue, have all the right in the world to pitch a hissy fit about this debacle. Because that is why they provide the family tree service.

May 19, 2010 at 7:50 pm
Toyia Brown 

Good one Dee Dee!!

May 19, 2010 at 7:50 pm
Bette 

I have learned quite a lot today reading this blog. As someone fairly new to the ancestry process I have received information on a variety of websites I wasn’t aware of and methodologies to confirm information. It’s been great for me.
I was surprised to see the comments about us “newbies” which I am guessing applies to me as I’ve been doing this for about 5 months. I certainly did make mistakes and had to go back and correct them and I still do. Didn’t all of you begin as amateurs? I certainly hope that is just the opinion of a few, not the majority. I have found my journey so far to be exciting and filled with joy. I have been in contact with relatives I didn’t even know existed 6 months ago. Isn’t that what this is all about?

May 19, 2010 at 7:50 pm
Debbie 

I have had a subscription on and off for many years. I am very pleased with the site and the information you guys have is amazing. I understand that things happen in the tech world, it is just the way things are. I’ll just keep checking back to see if things are up and working. :)

May 19, 2010 at 7:50 pm
Marciecaudell 

Im scred to death of losing the info on over 3500 ancestors and 20 years of work , like all the rest here wondering whats going on. I have also just gotten three cousins to join in the past week and now they all want to know if ancestry is a rip off…Lookin Good guys!!

May 19, 2010 at 7:51 pm
Leah 

So today I finally convinced my 89-year-old mother to come over to my house, promising her a special presentation on her Irish family tree. She’s never seen any of my genealogy work. Get on the web and then I read about the “unplanned maintenance” [please, I used to work at a university; I know politically correct when I see it.]. I don’t know if I’ll ever be able to get Mom to sit down in front of this Mac again. Shame on you, Ancestry! When you had us fill out that survey about new features, were you thinking about test driving it first?

May 19, 2010 at 7:51 pm
maryeleanorduttonurso 

We East Coasters need our ancestry.com back. Come on please! It’s been all day and it’s almost bedtime for us. What gives?

May 19, 2010 at 7:52 pm
Brandi 

# 1221 – Craig Donor II

I’ve been a member for 6 years and this is the first time that the members tree were NOT accessible.

It’s just a fluke!

May 19, 2010 at 7:52 pm
Brenda 

hopefully this is just a glitch from an upgrade, i found new information yesterday at the library and was looking forward to progressing my tree with it today. However when i saw the site was down I went back to the library and now have even more information to add.

the only thing i didn’t like was last night when it told me i was signed in on another computer this was a little scary considering the “sensitive” information in a family tree and no 24 hour service number to report an unauthorized access..

May 19, 2010 at 7:53 pm
Nelson 

Mr Shoup you’ve exceeded all your estimates now so stop sugar coating this. What’s a more realistic time frame?

May 19, 2010 at 7:54 pm
CathyK 

I am amused at reading all these comments. Some are very good, some very amusing… I hope they get they system up and soon. But in the meantime, I will go search other places and just save that info to my pc till I can add it to my tree.

It is exhausting reading all the comments here.
I do have laundry that needs to be finished, and my husband thinks I am a genealogy junkie… I do need my fix but I can find other websites to search.

Good luck and I hope the admins.. do read this blogs.
There is a lot of good stuff on here.

May 19, 2010 at 7:55 pm
Larry Preston 

What wont work this time when they get it running again? The last time some the family shown on the census records would not tie in with the main family.

May 19, 2010 at 7:55 pm
JR 

I’m amused at the IT guys that never have systems down . . . and then don’t have backups of the material on ancestry.com.

I thought you said you were IT guys and they always have multiple backups.

May 19, 2010 at 7:56 pm
beth 

1210 Maria: I guess I’ve become an ancestry snob. That was due to the abuses of other subscribers. Intially, my trees were public but after I realized that there were trolls out there grabbing off everything they ran across to the point where they had trees with 50,000 people I made my trees private. Then, I once allowed someone access, naively, to one of my trees and he/she copied 3/4 of it without a by-your-leave or a thank you. I had spent COUNTLESS hours on this material and for someone to just grab it was infuriating. Additionally, when I have asked others for details or clarification about individuals on their trees I have received NO answer, or an answer without any data in it. SO, my trees are still private AND I have checked off the option that NO e-mails can get through to my account.

May 19, 2010 at 7:57 pm
Lori (Again) 

Eve’s maiden name? Probably firstwoman. I am with all of you. This is addicting…getting to my tree and my ancestors makes me feel that I am living on their shoulders…in case the software goes down…I guess I am standing in quicksand…hang on …tomorrow will be here …and so will our relatives.

May 19, 2010 at 7:57 pm
Zellaisme 

How much longer is this going to be down? Its been all day and night.

May 19, 2010 at 7:57 pm
Lori (Again) 

We have trees going down all the time in Montana…from forest fires, bark beetles, and from loggers.

May 19, 2010 at 7:58 pm
Pete Pettingill 

I love Ancestry.com and all it has to offer. I was disappointed I could not work tonight. I find this happens very very infrequently, and don’t ever recall prolonged unplanned downtime. I am really not bothered at all. Happens at the Fortune 100 company I work for. What I find disturbing is the rude and insensitive comments by so many of my “cousins.” Wow. No, really, wow. I thought we were all in this together but was I wrong. Really disappointed.

May 19, 2010 at 8:00 pm
KM 

Not cool guys…AGAIN! For those of you who are telling everyone to have patience…zip it, it’s not your place to tell us anything. when you pay a serious premium for ALL of the “add ons” here, it is expected that these interruptions are kept to a minimum, not a few times a week with sluggish at best performance. After the first day of waiting…patience has eroded and it ticks me off to hear others tell me what to do…let us vent, be mad and then glad again when it comes back up, like you have said, get over it!

May 19, 2010 at 8:00 pm
Gary 

This is ridiculous.
I have spent a lot of money to be a member here for over 10 years.
I never get a thing in return.
I don’t get a discount, no loyalty benefits, just “unplanned maintenance”.
If I had “unplanned maintenance” on my job, I wouldn’t have a job the next day.
I know that doesn’t matter to you, because Ancestry.com has developed a genealogy monopoly on the internet. I can’t get any genealogy information unless it’s through Ancestry. This company knows that and doesn’t care how much we are inconvenienced by this very lengthy outage.
We will get an apology posting on a blog, big deal.

May 19, 2010 at 8:01 pm
powerpen 

As long as you can ensure the safety of my genealogy research, I’m perfectly fine with the fact that things are offline for awhile. This is nothing more than a minor impediment to my hobby, nothing more. I love this website, and although I don’t agree with the doctrines of the LDS, I’m extremely grateful to all those church members who have spent time in courthouses, etc., logging the information I’m using today to identify my ancestors. Don’t listen to the bashers. I love Ancestry.com.

May 19, 2010 at 8:01 pm
JR 

1248 KM Obviously you don’t have a backup on your PC. Bad planning.

May 19, 2010 at 8:02 pm
James 

Post #1246, and that’s all I’m going to say about that! …

Regards,

May 19, 2010 at 8:02 pm
Katie H 

Welcome to my world, everyone. These guys have known about overuse of their servers for quite a long time, and I have the correspondence to prove it. Some useful addresses: Better Business Bureau of Utah, 5673 S. Redwood Rd, Ste. 22, Taylorsville, UT 84123//or utahbbb.org. (BBB for bad business practices…if you feel that in your particular case there are unfair business practices, you might consider the following address.) Office of the Attorney General, Mr. Mark Shurtleff, 350 N. State St., Ste. 230, Salt Lake City, UT 84114// or uag@utah.gov

May 19, 2010 at 8:02 pm
C.J. Jensen 

#1218 is right….Heritage Quest, in my opinion the site is offering more of what I am looking for than this site offers…..if I could even look for it.

Does anyone know how to get refunds from this site or do we just have to ride it out until our subscriptions expire.

May 19, 2010 at 8:03 pm
Yvonne Bachman-Johnson 

It has been OVER 24 hrs. I am on East Coast, I went to bed depressed and got back up again, hoping against hope Ancestry would be up and running again. Here it is 10:00 p.m. another night gone and wasted. I cannot afford this, unlike the ones who say it is no big deal and that we shouldn’t ask for a refund, know that some of us, really don’t have the money to pay for something we cannot use. Even if it is one day, we should at least get one day credit. We only live off of 900.00 a month for a family of four and this is our passion, that’s why we pay for Ancestry. It is what we do as a family. Plz, get this fixed already and give us some type of refund! I will be calling about it in the morning.

May 19, 2010 at 8:03 pm
James 

Sorry, too many posts since posting my last…

May 19, 2010 at 8:03 pm
JR 

1253 Katie: how about telling Al Gore . . . he could get another Peace Award or something . . . maybe even do a movie.

May 19, 2010 at 8:04 pm
Annie 

To Bette 1232
Yes, we all started at our personal “ground zero” at some point – recently or a long time ago, depending on the person.

I won’t try to speak for others, but I, personally, am happy to help others who are searching for our joint ancestors.

It’s the newbies who copy from our years of research, misspell the family name and then say “I’m only going on what ancestry gave me, not on what you say” who drive me around the bend.

Of course, when I checked the tree of that particular VERY distant relative by marriage, I found the note she made on her tree that her mother had been incarcerated for theft and other offenses and institutionalized for bipolar disorder that I began to understand that the individual was not responsible – she had not clue and no hope.

Anyone who truly wants to connect with distant/potential relatives will reach out and I will be happy to help.

May 19, 2010 at 8:05 pm
Beverly Camlic 

Since we only are offered 14 days for a free offer to see if we want to pay for a full year – I believe we should be allowed an extra day since you closed down the web site.

May 19, 2010 at 8:06 pm
Gary 

Can anyone recommend any good geneology web sites that are alternatives to ancestry.com? What are some of the pros and cons of each? Thanks!

May 19, 2010 at 8:06 pm
Patricia 

I’m sorry, but this is really unacceptable. The World Deluxe subscription is very pricey and it’s not fair to just “take away” the service for whatever “an extended period of time” is. Discounted renewal fees should be applied to all accounts. I do hope ancestry.com is reading all of these comments and taking them seriously.

May 19, 2010 at 8:08 pm
judy 

this shutdown for maintenance has been quite long. longer than a normal shut down and thus one, you should extend credit to all ancestry customers.

May 19, 2010 at 8:08 pm
Rosie 

I really don’t understand why everyone is whinging about. I’ve used Ancestry for over a year and this is the first real problem. I also use Family Tree Maker so my family tree isn’t reliant on Ancestry.com (i’d recommend it if you want to keep backups).

I come a family of Genealogists and I know the value of keeping hard copies and backups and not relying on an online service to keep my family tree.

Be patient and always keep copies of anything you think is important!

May 19, 2010 at 8:09 pm
Peter G Parkhurst 

Per your post i have a question “do you ever expect bugs?” Aren’t all BUGS unexpected?

May 19, 2010 at 8:10 pm
Kay Smith 

I am amazed that there has not been another update since 2:30. These folks are really upset, Ancestry. I’m OK got my tree backed up, but you should give your subcribers another update. Rumors are getting out of hand.

May 19, 2010 at 8:10 pm
Christine 

Darn it, now I’ll have to do some housework!

Hey guys, that’s life. Sometimes things break down! And there’s no good time for scheduled maintenance either, as here Downunder in Australia, your night is our day, and vice versa.

Overall, Ancestry is a great site!

May 19, 2010 at 8:10 pm
Scott Harmon 

Thank you for lets us know about the promable. I’m sorry that you are having trouble. i hope it will come back in good workings.

Please us know asp.

May 19, 2010 at 8:10 pm
lin 

Why doesn’t Ancestor,com just say they CRASHED???? and just a silly little thing to mention here but did you not have any “backup” in place in case of an emergency like this?

Mine has been out of service for 2 days now and if it ever gets back up and running, I hope it isn’t as sluggish as it was. (and yes, I have cable ladies) I can hardly move when I go to Ancestor.com. I think it’s because there is so much “java”. OHHH, By the way, my credit card is going under an unscheduled maintenance soon and I sincerely hope this is not an inconvenience for you.

May 19, 2010 at 8:11 pm
Melissa 

I agree with #1248 … Besides, I have been patient. The site went down last night on me and I come back tonight and it’s still down.

May 19, 2010 at 8:11 pm
Scott Harmon 

Thank you for lets us know about the promable. I’m sorry that you are having trouble. i hope it will come back in good working.

May 19, 2010 at 8:11 pm
HamburgerHelper 

I’ve decided to jump in my car and head to the nearest cemetery to scour the area for decendants. Yeah, I know it’s late…even dark out, but oh, what the heck…it’ll reduce my stress level waiting for this site to go back up!

May 19, 2010 at 8:13 pm
Donna 

As a part of the World Subscription we should also get a free copy of family tree maker so that we can periodically back-up our Genom file.

As compensation for the inconvenience and lack of service, can we get a free day added to our subscription?

Can you notify us before our subscription expires?

Thank you.

May 19, 2010 at 8:15 pm
Krissy 

STILL NOT HAPPY ERIC!

When will this “problem” be fixed?
We pay good $ for this service and it’s now been down for almost 15 hours here in Australia.
When will we get answers?…….ever……still waiting……

May 19, 2010 at 8:15 pm
Stephen 

Now let me guess, Ancestry.com is yet another branch of the Mormon or LDS church, an organization dedicated to the making of money (American Greed), and the collecting of information so that the church may “baptise & seal” everyone, regardless of the individual’s religious beliefs when they were alive.

Did you know that the LDS church frowns on it’s members consuming alcohol, nicotine or caffeine? Yet through history the Marriott hotel chain, Hot Shoppes (owned by Marriott) and several other businesses owned by Mormons, would send 10% of their profits (including alcohol, coffee, cigarettte, and Coca-Cola sales) to the LDS Church? The LDS Church willingly accepts all of this “dirty money”

Only after being forced by law, this LDS organization gave up polygamy as an accepted practice (although an offshoot of this church still practices polygamy), they have turned to the making of money. Greed is the root of all evil!

Now what is wrong with a group of people that consider something evil, and yet they are willing to profit from the sale of said evil to others? Yet, they call themselves, Christians!

May 19, 2010 at 8:16 pm
Cindy 

I just purchased a mon subscription this morning to find everything is down. It would of been thoughtful to say pls try our site tomorrow sry for the inconvenence rather then take our $ an the feeling of we got ya sucker. Im hope we dont loss to much time I only have 1 month.

May 19, 2010 at 8:16 pm
Chris 

1228 Well said Wade!

May 19, 2010 at 8:17 pm
Rossie 

I can’t believe peoples shortness. I have several years and can count the times down on one hand. Get a life and some manners, good lord.

May 19, 2010 at 8:17 pm
Marshall 

Time to cancel ancestry.

May 19, 2010 at 8:18 pm
Fred 

I’m a fairly recent subscriber, but have noticed quite a few glitches to various parts of this site from time to time. This “unplanned maintenance” is one of the more annoying problems I’ve seen. Seems like this site should be much more stable and reliable considering the fee. Perhaps fees should be reduced if you can’t deliver a reliable product. I’m assuming subscriptions will be adjusted accordingly?

May 19, 2010 at 8:18 pm
Bruce Gillies 

Wow…people expect everything to work all the time. I bet your site availability is 99.9%. It is a sad comment on people’s impatience. This is the first time I’ve seen this in a year and a half. The best comments were from those who could not access the free stuff and were complaining about it!

Remember people….all these records are for dead people. It is not like they are going to do something and you will miss it.

May 19, 2010 at 8:19 pm
richard 

i feel like i am a weeble wobbling that wont fall down. although ancestry stays down.!

May 19, 2010 at 8:19 pm
Tregowath 

1261 Gary – I love FamilySearch’s records site.

http://pilot.familysearch.com/recordsearch/start.html#start

Maybe I’m the only person here who didn’t already know about it, but I thought I had milked FamilySearch dry and didn’t realize they’d updated so much. I found marriage records on their records site I’d been looking for for YEARS (and had been planning trips three states away to track down); AND they included the bride’s and groom’s parents’ names. I punched through three brick walls in a day. None of this was available on Ancestry.com.

May 19, 2010 at 8:19 pm
Ruby 

As I read most of the comments here, I am disgusted. Yeah, I got upset this morning that I couldn’t get onto my tree. Then I got busy with LIFE! Most of us have a life and this is a hobby. To those of you who are threating to cancel, Do you throw away your computer when it needs maintence, or your car to the junkyard when it breaks down?

May 19, 2010 at 8:19 pm
william 

I dont have that much time to do the thing i like to do – SO IT TICKS ME OFF when i cant

May 19, 2010 at 8:20 pm
Stephen 

1228 Wade – GTH

May 19, 2010 at 8:20 pm
Christine Stipe 

Looking at the blog, it looks like the last ‘update” was much earlier this afternoon….are there any new updates as to when we’ll be back up & running again?…..Will we be credited for the almost complete day we lost?….I mean, I understand this was unfortunate & that it was un-expected for you all at Ancestry, but at the sametime, we didn’t ask for this to happen either and we’re the ones paying for it….literally……..I’m sure your working on a compromise that we can all agree is fair in this case….

Still a fan…
Looking forward to hopefully being up and running tomorrow…

May 19, 2010 at 8:21 pm
Melissa 

1251 – And how would you know that? FYI, mine is backed up and I have FTM2010 as well. Perhaps it isn’t an issue for KM either.

May 19, 2010 at 8:21 pm
JR 

Obviously your ancestors didn’t teach you patience . . . .

May 19, 2010 at 8:22 pm
Stephen 

1278 Marshall – Yes, it is time to cancel, but make sure that you download your gedcom first! And then post it on a free site!

May 19, 2010 at 8:22 pm
Reva J. Fields 

Too many grumbles for tonight. Take a breath folks! I know maintenance sometimes takes more time than planned. To me, it sounds like life! Glad all’s intact. I’ve enjoyed my subscription. The research has been great, so easy from the way I used to do it. I’ve no complaints with Ancestry on my end.

May 19, 2010 at 8:22 pm
Dan 

Is there a new ETA? The last one at 2:30PM MST seemed to suggest that the Trees would be accessible tonight, but here we are, and there is no update and no accessible trees.

@Ancestry: If you guys are looking for a good production operations guy, let me know: I might be interested in the job.

May 19, 2010 at 8:23 pm
jeanne 

I JUST HAD TO COMMENT ON THE PUBLIC VS. PRIVATE TREE ISSUE. I KEEP MINE PRIVATE BECAUSE I PUT LIVING PEOPLE’S INFORMATION ON MY TREE TO SHARE WITH COUSINS WHO I ALLOW, BY INVITATION, TO SEE MY TREE. I ALSO ENJOY HEARING FROM THEM AND ALWAYS RESPOND TO MESSAGES I RECEIVE. IF MY TREES WERE PUBLIC, I MIGHT MISS THE OPPORTUNITY TO MEET SOME VERY WONDERFUL PEOPLE WHO I NOW CALL FRIENDS AND COUSINS NO MATTER HOW DISTANT. CALL ME A SNOB, BUT A HAPPY ONE!

May 19, 2010 at 8:23 pm
Melania 

I have been a member for several years and this website is not “down” all of the time, I am using it daily and very seldom have any type of problem, and if I do it is usually on my end. Maybe you should all take a deep breath and relax. The world has not come to an end. If you are using the website for “free” you haven’t really had much experience with it.

May 19, 2010 at 8:24 pm
Tess 

Sending your servers positive, healing energy. :-) In the meantime, I’m glad your Shoebox still works!

All these negative comments.. they’re just angry addicts. Everything will be fine once they get their fix again. lol

Good luck!

May 19, 2010 at 8:25 pm
Veronica Grace Armstrong 

Thanks for letting me know it was not my connection. Computers can sometimes be a real pain.

May 19, 2010 at 8:25 pm
Cayce 

JUST A JOKE, so don’t go crazy anyone;

By the time this gets fixed, our ancestors will be searching for US on here! LOL Good night all!

May 19, 2010 at 8:25 pm
Ruth Moriarity 

I think I deserve another day on my contract!

It has been VERY slow! Just what was the problem!

May 19, 2010 at 8:26 pm
Janie Ingram 

No update since this afternoon is outrageous.
I am in IT and if we were ever to keep our external customers guessing for this long we would not have any business.
The reputation impact alone will cost you a great deal of money.
If this is the kind of customer service that we can expect may I suggest we all explore a different option.
Hit them in the pocket as I can imagine that Eric is having a steak, sipping some wine and having a nice evening and has left work…at work…while we all wait.

May 19, 2010 at 8:26 pm
David 

I have not been able to download GEDCOMS in 2 months. They said they are working on the problem. Lots of “i’m soory for the inconvenience” but no offer to give me a partial refund. They keep raising the price but give less service. I really like this site when it works but this is getting old.

May 19, 2010 at 8:28 pm
davilex 

No further updates? I’m SO glad I use a separate program to keep my files. Hopefully will be resolved soon and maybe will not be as sluggish as it’s been.

May 19, 2010 at 8:28 pm
jack 

I quote, “Looking for help with a specific problem? Try contacting Customer Service.” I would but they work only on Eastern Time so therefore they are useless, maybe fire them and hire more Techs to keep your site up and running.

May 19, 2010 at 8:29 pm
Irene 

OK, I don’t mean to be contrary, but hello, ANCESTRY.COM folks… the search engine is totally wacked at the moment. When I search for something as simple as last name “HOOD”, born in MARYLAND in the 1860 census (as i can’t get to my tree, i’m trying to find some siblings) NONE of the resulting hits for surname hood have anything to do with the State of Maryland.
Guess I’ll come back tomorrow and try again. But rest assured, the family trees aren’t the only thing wonky with your website at the moment.

May 19, 2010 at 8:30 pm
J. Carolyn Rice 

Oh Bother……Tomorrow just has to be a better day for family research. I hope we will receive compensation for our day of frustration. I did buy FTM 2010 so I can back up my trees and work on them whenever unexpected maintenance occurs again.
Can’t wait to transfer all my info into FTM.

May 19, 2010 at 8:30 pm
CH 

“We’re sorry, but this page or feature is temporarily unavailable. We are undergoing maintenance or resolving some errors. We apologize for the inconvenience and ask for your patience at this time. Please try this page again shortly or visit our Ancestry Blog to find up-to-date information about any possible website errors we may be experiencing.”

So how about a new “update”… or maybe clarifying terms like:
_temporarily unavailable_
_shortly_
_up-to-date_

For those who think some of the posters are being unreasonable or impatient, please bear in mind some of us have very little time for “hobbies.” So when the rare time we may have for genealogy falls victim to “unplanned maintenance,” I don’t think it is unreasonable to voice disappointment. Ancestry holds the history of our families hostage unless we can afford to pay for access, and for some of us this fee-for-family-history is more than pocket-change.

May 19, 2010 at 8:33 pm
Valerie 

It’s rather amusing that the error page for the now also unavailable Shoebox is redirecting me to the Family Trees. So, what’s next to break?

May 19, 2010 at 8:34 pm
Jennifer 

I agree with 1268… After 24 hours it’s not “unscheduled maintenance” obviously the system crashed. Everytime there is “scheduled maintenance” there seems to be a problem, involving downtime that follows; this is just the worst to date. In the 4 months I have been a member I have observed the download time getting slower and slower, and at least one day a month without access. As a consumer I always have a choice, and if this isn’t up again in the next 24 hours (which doesn’t look likely, as the last “update” was almost 10 hours ago) I think I will make a choice to not continue to pay for unreliable service. It’s not life or death here, I can certainly live without addictive hint leaves… but can ancestry.com survive losing the majority of the customers they just campaigned to bring in???

May 19, 2010 at 8:35 pm
Pete Pinckney 

I’m just glad that this time the problem is being openly admitted. I’ve been having problems off-and-on with inconsistent results and “behaviors” with the search feature.

I thought it was related to the “new search” that was being introduced, and the more I read the more I think there was a minor crash two weeks ago that went unreported.

I agree with those who feel we should get an extra day or more for free as reimbursement for lost service. Even the cable company does that.

I’m in the software business too. Fix it and let’s just move on.

May 19, 2010 at 8:35 pm
Mary 

While your sitting there with nothing to do go up to the search box at the top click on card catalog there are over 29,000 records to search it does work type in the name your looking for you might actually find sources to back up your Information from State marriage records, to SS records, to Indian Records etc. The Card catalog is full of resources. Or read the slave narratives very interesting site of actual slave stories.

May 19, 2010 at 8:38 pm
Brandi 

When I called earlier, they stated that they were adding a new server to deal with the added traffic to the site, thus fixing the lag that people were talking about. Obviously, something went wrong.

We’ll just have to wait it out!

May 19, 2010 at 8:39 pm
Justin 

I hope I get an extra day on my 14 day free trial otherwise I won’t be subscribing. Many complaints from other users. Doesn’t seem worth it. Too expensive and unreliable.

May 19, 2010 at 8:41 pm
Kay Smith 

Because there have been no further updates, makes one wonder if they have gone home for the night. I think it’s time to call in some new blood, call in the Calvary.

May 19, 2010 at 8:42 pm
Melinda 

I think I’m experiencing withdrawal symptoms.

May 19, 2010 at 8:43 pm
Tammy 

Of all days it had to be today….I just connected with two cousins. The site has been extremely slow and I have actually lost info and tried to enter new info only to return the next day and have it missing. That doesn’t scream my data is safe…I guess we shall all see.

May 19, 2010 at 8:44 pm
karen 

what a bunch of crabby people! it’s been ONE DAY! i know i enjoyed my “down time” looking thru old photos, reading letters, etc. & occasionally checking to see if the site was up yet. how about some sympathy for the poor guys trying to get it up & running? i’m sure it wasn’t on their itinerary for this to happen … LIGHTEN UP!!!

May 19, 2010 at 8:45 pm
dee 

#1083 (Midge) –

Thanks for the links!

Here’s one that I use:

http://www.usa.gov/Citizen/Topics/History_Family/State_Genealogy.shtml

Anyone else have any good links?

May 19, 2010 at 8:46 pm
Denise 

Hope it’s on soon because I’m driving 900 miles to TN for vacation/research in two days, and I really needed the information off my trees!

Sounds like the trees got hacked.

May 19, 2010 at 8:46 pm
Nelson 

Tammi 1302 I just made a new important connection with someone yesterday and now this. So I know how you feel. Very frustrating!

May 19, 2010 at 8:47 pm
zsparks 

Okay – mea culpa. The amount of time that’s passed is alarming. I say 3:13 a.m. Central.

May 19, 2010 at 8:48 pm
SJScott 

I think I’m very glad that I’ve used this site for research only, and am not dependent on getting into it in order to access my data. I may never upload. I wonder, is the census database available? That’s the main reason I’m here.

May 19, 2010 at 8:48 pm
Judith Kukowski 

To all my Ancestry.com cousins: You have been so helpful and supportive. I especially need to thank those who mmentioned http://www.familysearch.com. I found an uncorrupted entry for Charles Pigeon dit Destroismaison marriage to Catherine Malboeuf and copied it. Her father’s name is Francois Malboeuf. But her mother’s name is not given – just the fact that his relationship to her was “pays den haut”. And Catherine is said to be “fille naturel”.
I’m finished for today. Goodnight to all. :)

May 19, 2010 at 8:49 pm
Stephen 

Doesn’t anyone understand? They do not have a clue. They are a “greed driven organization,” they have no idea of when they will provide us with the service that we paid for.”

Just like the corporations that we work for, they are telling their people to do “more with less.”

This is American Greed (or Capitalism) at it’s best!

What a great system, they still have us all on the hook, with their revenue guaranteed!

May 19, 2010 at 8:49 pm
Mary Goehler 

I keep checking ….No Service!
Today I really needed to pull some photos from my Tree and print them for a Memorial Service tomorrow. Bad timeing.
So do we get a free day?

May 19, 2010 at 8:50 pm
Linda 

Very disappointed.

May 19, 2010 at 8:50 pm
zsparks 

Forgot to say that I predict limited access for 3:13. This is reminding me a little too much of the time I spilled an entire Dr. Pepper into my laptop.

May 19, 2010 at 8:50 pm
Brian 

I’m sure that ancestry.com will make this up to paying customers. This site is the best for researching family history. If you think that this site is expensive, imagine trying to do this same research in the past. Impossible. We get the luxury of sitting in our homes with all of this information at our fingertips. The traveling, letter writing, waiting, etc. that needed to be done in the past is for the most part gone. See ya back soon.

May 19, 2010 at 8:50 pm
Kevin H 

No offense to those who are trying to “give them a break”, however, although I agree things do crop up, systems fail – I’m not willing to give them a free pass and here is why. High end “blade” servers have monitoring software built into them. In most organizations have worked in the administrators know the physical “box” is stressed and that there are issues long, long before a “crash” occurs. The application servers inside that hardware also have monitoring systems which should kick off reports showing utilization – when spikes occur these reports using set off all sorts of bells and
whistles. This isn’t your father’s Oldsmobile here.

These systems are usually so expensive that they’re leased – not purchased. You can foresee these issues before they occur. The apps have been running very slow for several weeks. “They’re doing everything they can” works when its several hours of outage time, however when you approach 24 hours that tells me there is some systemic issue that they probably could have foreseen. Somewhere along the line someone didn’t cut the resources loose fast enough. So did they have warning? Ummmmm…yeah – when my apps were running very, very slow that tells me something – either my network and machines are running slow or theirs are. I ran some basic network utility tests and frankly their response times compared with other sites were poor. The processing from the time I entered a search item to the time the application responded was unbelievably slow – so much so that things crashed.

Their own applications timed out when I tried to combine different Family Trees together – the apps crashed nearly every time. If this had started just yesterday or the day before that would be one thing – but the writing has been on the wall for a while – and the TV series probably did cause some spikes in usage – but they were getting to some kind of threshold long before this. I think they are probably trying to make their cash position look good because of the IPO and because its a publicly traded company. I’m sorry folks but these are not “nice folks” who are doing their best – this is a multimillion dollar corporation – and they just went public. They have a responsibility as an entity to both shareholders and to customers like us. They need to step up to the plate.

I’ve worked for companies before whose CIO’s were cheapskates or who tried to “get by” and honestly this is what has happened almost every single time – systemic failure occurs, finger pointing starts and everything goes awry.

May 19, 2010 at 8:52 pm
Dennis Day 

I must say, ancestry.com has been a very valuble site in doing my my family research for almost 10 years. As a former IT person, I fully understand the problems that can occur from time to time and know how frustrating it can be for both the user and the maintainers of the hardware/software. Like so many of the other junkies making comments, I also use ancestry.com daily after work and on weekends. My only real complaint is with trying to re-subscribe. I even called customer service to assist me in using PAYPAL, it has been declined twice after it was accepted. I have a website http://www.biblefamilytree.com that has a genealogy of the bible and people pay using PAYPAL all the time. I wish you would sort out the problems with this feature and make it work, not easier, just work. That is my major complaint and hopefully this downtime will also correct that problem.

May 19, 2010 at 8:53 pm
Robert Bowman 

I’m extremely irritated your unplanned maintainance has taken over 10 hours now!!! I’ve tried 4 different times this afternoon & evening to work on my ancestry on one of my few days off work. No use. I hope you’ll add an extra day free to my subscription. Has everyone there gone to bed for the night? I haven’t heard any recent updates on time repair estimates.

May 19, 2010 at 8:53 pm
Colette 

For Pete’s sake… there are lots of great genealogy resources on the web. Use one of them, or Google an ancestor and see what you find. Do I miss not being able to get on my tree? YES! But in the meantime, I will be looking at Google books to see if I can find anything to read up on to fill in the missing stories about my ancestors, and I will read a book I checked out of the library that features a few people from my tree as well. Take this opportunity to step out of the box and discover something new!

May 19, 2010 at 8:55 pm
Steve Gulbrandsen 

You are phenomenal. Glitches happen. In over 3 or 4 years of very active involvement, this is the first glitch I’ve seen. If you have made any error, it is overextending your marketing efforts to people who take this for granted and don’t really understand how phenomenal your service is.

May 19, 2010 at 8:55 pm
Stephen 

1314 Brian – Oh Yes Brian, I am just sure of it, too!

May 19, 2010 at 8:55 pm
Craig 

For those reading or claiming that this happens all the time – lies I tell you!

I’m on quite a bit almost every day, generally from around noon CST to around 2am CST. This is the first outage like this I’ve seen in about 3 years of use.

99 out of 100 times if you’re having slow response it’s going to be traffic that your ISP is having. I have a cable modem and have had no trouble at all downloading images or accessing my tree… except when ancestry caused my power to go out a couple weeks ago. Their CS claimed to have no involvement but if they had proper procedures in place I would have still had access to my tree… I mean really I pay a monthly fee where’s my backup generator?

May 19, 2010 at 8:55 pm
dee 

Maybe we haven’t received any updates is because Eric went home for the day?

May 19, 2010 at 8:56 pm
Jr 

Oh please people. Here’s your whole $1.00 for the day for it being down, as it’s what, $30 for 30 days for the international plan.

Suck it up and grow up with your whining about refunds already.

May 19, 2010 at 8:56 pm
M Long 

I try to be very diligent about my tree, and try to source as much info as possible. But occasionally, I notice that somebody in another tree has taken information and used it incorrectly. The most obvious instance is someone showing that my grandmother died when she was 1 year old.

The problem I have is that I try to politely ask why they did that and where they got their information, because there is always a possiblity I’m wrong. I get no replies, which is very frustrating. So much for responding, and it’s more than once. And I’ve had several people contact me, asking to share info, which I have happily agreed to, and then never heard another word. So forgive me if I’m leery of contacting people with PRIVATE trees. As was suggested above, it would strongly suggest you don’t want to be contacted.

Regarding public vs. private, I’m glad that Tom Pick made his research into the Eifel region of Germany public. What a goldmine. There is so much I wouldn’t know because I’ll never be able to get over there to find out. Because of things like that as well as hints from other trees, that I then work at validating, I am so much further along.

Yes, there’s a possibility of identity problems, but so is there when I go to a hospital, work, use my credit card, drivers licence, etc. etc. It’s a risk I take and try to use some common sense and a little caution AND constant checking of files that might show problems. Be friendly to all and keep your hand on your wallet.

May 19, 2010 at 8:57 pm
jen 

the one whole day that i had in over two months to work on my tree, this stupid website is down ALL day

May 19, 2010 at 8:57 pm
Christina Mullins 

Ok this has been down all day and from what I’ve seen on the Blog nobody is happy with this. I pay for the use of Ancestry.com monthly and so I better get an extra day since Ive lost out for this entire day due to your so called maintenance/problem. This is the only way I can afford to pay for my membership, because honestly it’s a bit expensive to pay the annual membership fee.
I hope by the time your maintenance is through I get an extra day added to my month or you can reimburse me for the day lost for this month’s membership! Either way I want one or the other. It’s only fair!

May 19, 2010 at 8:58 pm
Stephen 

1323 Jr – Thanks so much for putting that into perspective!

May 19, 2010 at 8:58 pm
Scott 

Maybe this downtime will serve as a “heads up” for those that keep all of their information on ancestry.com’s family tree thing.

You might try using a genealogy program from your own computer that doesn’t rely on ancestry.com to function. There are plenty of low-cost options out there.

Then you won’t have to worry about ancestry.com losing your data, etc.

May 19, 2010 at 8:59 pm
Anne 

Really?!?!, Still?!?! I mean I love this site, it has let me do more in researching my family then anything else I have been able to do. I don’t know when they went down, but I have been unable to get on for over 14 hours now. This make me frightened that files will have been lost and destroyed. Last time my computer went down for this long, my hard drive had fried and was unrecoverable.

May 19, 2010 at 9:00 pm
Silver Mama 

Instead of finding fault with ancestry why don’t you spend your frustration on the people who put in wrong information and refuse to correct it? As an example, people who are born 100+ years after their children and the children have children when they are 75-80 years old. Refusing to correct something that is known to be wrong, or pointed out to be wrong, is just pure laziness as far as I’m concerned!! I’ve been treeing for 11 years now with over 7k on ancestry but on my personal separate tree I have over 37k. Since my husband passed in 1999, it has filled a lot of hours. The pictures and information that I have gleaned from ancestry and elsewhere is worth a little inconvenience on a very rare occasion. In over 10 years, this is my first experience of them being down this long. Thanks for letting me make my feelings known. Are you aware that you find a lot more information if you put 1/1/year than just the year by itself?

May 19, 2010 at 9:03 pm
Chuck 

Eric and all,
I am sure that you are all doing your best to get the site back up and running. Thanks for the effort that you all put in. Ancestry has been a great resource and I have thoroughly enjoyed it. This is just a slight inconvenience, there are way bigger things going on around us that are more important to get riled up about.

Keep up the great work!

May 19, 2010 at 9:03 pm
Andy Hatchett 

Quite frankly, it wouldn’t bother me a bit if the online trees *never* came back.

Then perhaps Ancestry would loose all the namegatherers to some other site and leave the real researchers*- who don’t need trees to do research- to get on with doing actual research.

*Real researcher: one who depends on actual documents rather than family trees, maintains their research on multiple off line back ups, understands that genealogy is not a hobby for those seeking instant gratification.

May 19, 2010 at 9:05 pm
Jeffrey Johnson 

Progress always includes setbacks. Avoiding them is only possible when you are satisfied with the status quo. I am not satisfied, and applaud this sites efforts to always progress, even when it’s tfour steps forwad and one step back. Keep it up. This site has been a gift beyond any value we could dream. Thanky your techs for me…Jeff

May 19, 2010 at 9:05 pm
Scott 

Re: 1332– Andy, ditto times a million.

May 19, 2010 at 9:07 pm
Candice Goodyear 

I think you guys should keep us updated. I have no problems with the maintenance just would like you guys to keep us posted. I see that the thing says that the trees are unavailable but why is my shoebox unavailable too?

May 19, 2010 at 9:10 pm
lkwinchester 

So it’s been all day long without being able to work on my searches. Sure, I can look things up, but I can’t save them to anything which seems like more work in the long run. I can’t help but feel disappointed that those “few hours” amounted to more than 18 thus far…
Frustrated…

May 19, 2010 at 9:10 pm
audrey 

1331 Chuck
I couldn’t say it better….I agree totally with your comments.

May 19, 2010 at 9:11 pm
Jerry 

This does not surprise me at all. This is the same website that tells me I need to use Foxfire or IE 7, because, although it has been out for quite some time, they can’t be bothered to fix it. I mean, why should I complain when I click on a link to a census report and get sent to the home page? It surely will not be long before someone buys ancestry.com or its parent because the buyer knows that simply making it work will produce great dividends.

May 19, 2010 at 9:12 pm
Stan 

It would be a great idea if a version of FTM had the capability of holding the photos and Docs included in my tree.

I have spent over 5 years and thousand of $$ to get to the point I have. There are almost 6000 individuals and over 2500 families in my tree and I would like to be able to back it up TOTALLY!

May 19, 2010 at 9:12 pm
David De Witt 

1330 Silver Mama….What I hate most is to find my own family on somebody’s tree with wrong information, not talking grgrgrgrandparents but my own parents or grandparents…I refused to put my grandmother’s date of death on my tree cause I had no actual proof to the day till recently..now maybe that’s taking it pretty far but I had to be able to prove it…………dave

May 19, 2010 at 9:12 pm
Lynne Black 

kevin h(1315) you are 100% correct. My husband is an IT tech for a fortune 500 company, if their servers were down for a day they would lose millions, and my husband would be out of a job, that is why they have redundancy built into their systems. I worked on SQL databases for a software company and before you do any modifications to your database, you pull the data to a test server and make sure that you aren’t doing something to hose the database, only when you are sure that you didn’t mess something up do you push the changes to the server and go back online.

Like I said in an earlier post (which drew some criticism)it seems like ancestry.com should put some of their marketing money into bringing their servers into the 21st century..I can picture some poor tech sitting there scratching his head looking at his 1999 era P3 server wondering what’s wrong…

This company is not some nice group of homesy folksy lovers of genealogy, it’s a for profit corporation, and while they have an obligation to their stockholders to make money, they also have an obligation to people who pay money in the expectation that they will receive what they are paying for..and this little ‘glitch’ is not something new- for weeks my queries time out about 40% of the time..

May 19, 2010 at 9:12 pm
Craig 

Someone should have kept the gnomes fed

May 19, 2010 at 9:12 pm
Kevin H 

About folks making their information “private”. I’ve had a few folks share their “private” information with me on occasion. I’m awestruck sometimes by how bad that private information can be – often worse than the information from publicly available trees. Also I have another thought – and this concerns folks who have sniffed at “unsourced” information. For the “average Joe” finding information before the 1850 census in the United States for the most part is very difficult at best. You might get lucky and have personal family information – but even the grand ‘ole” “DAR” which Historical Societies rely on – frankly their sourcing strategies weren’t all that hot. I’ve seen some DAR information with sourcing that made my hair curl. Creating proper sourcing on Ancestry.com is NIGHTMARISH. Most of their sourcing doesn’t really have data fields for online sources – so if you find a source online – you are more or less “sunk”. You have to improvise – and improvisation means the information is lost. I’ve seen perfectly respectable genealogists do things like listing “Joe III Thomas” so that many of the search engines are completely thrown off – because they assume III is a middle name. What boggles my mind are the number of folks who use the wife’s married name as their last name in the Family Tree. These are folks who have either been genealogists for years or have copied the information from people who were genealogists.

Give me an unsourced or semi-sourced Family Tree any day because I can probably find the origin of the information – and oftentimes – frankly – it’s from a pretty reliable source.

Back in October or November I started seeing a really disturbing trend – some of the European and American data records with dates from the 1700′s displayed location information in various parts of mainland China. I think the data was hacked but I can’t prove it.

So before you start to blame someone for messy genealogy let’s consider that some of this stuff is pretty complex.

Recall too that one child might be named Joe Smith born in 1870 and the next record might be Joe Smith born in 1872. Aside from the fact that data wasn’t especially sharp – we also run into another sad fact – infant mortality. So the 1870 baby named Joe may have been succeeded by a brother named Joe in 1872. Why did they do that? Because it was painful to think about losing the 1870 baby – it was far easier to place a headstone that said “Baby” whomever and simply go on with the child that lived.

We are so lucky,I think we can’t imagine how hard some of our ancestors lives were – so when you find yourself complaining about accuracy – consider that even primary sources have bad information. Birth certificates and death certificates not only contain inaccurate information – but even family lies – perpetuated by family members to cover up issues that are not only painful but extremely private. This does happen…Illegitimate births, rape, infanticide – it’s all there in some of those family records. So be careful where you tread because you may unravel some very unpleasant mysteries and the criticism could be more than a relative can bear….

May 19, 2010 at 9:12 pm
Stephen Hale 

How much longer is this delay going to be?

May 19, 2010 at 9:12 pm
Rusty 

HEY EVERYONE! I JUST CALLED TECH SUPPORT AT ANCESTRY.COM AND THEY WERE ABLE TO PUT MY TREES BACK ON. THEY SAID THAT THEY HAVEN’T FIXED THE WHOLE PROBLEM YET, BUT THEY CAN DO IT INDIVIDUALLY. GIVE THEM A CALL!!!!!!!!!

May 19, 2010 at 9:13 pm
Paula Watson 

11:00 East coast time; giving up and worrying.
I have learned a bunch, though: figure out how to back up my three trees and hard work, put the terrific contacts I’ve made with cousins all over the US and in England into my iPhone, visit some of the excellent sites I did not know about before this blog, and hope my “people” will be there when this site resurrects itself.

WOULD appreciate another update as it’s been nearly nine hours and the “unscheduled maintenance” seems rather silly at this point.

May 19, 2010 at 9:14 pm
Ken 

There should be compensation due everyone who uses the Ancestry.com websites for this extended snafu. Free extensions for paying members; free access to records for the rest. How does that sound?

You don’t have to “give us the store”, just be fair and treat your members to something of value to compensate us for putting up with a bad system.

Ever sit in an airport when your flight it canceled and you’re told there’s no flight but you get no real useful information? It’s frustrating. You can do better than using the “extended period” and “unplanned maintenance” euphemisms.

If there’s a problem, tell us what it really is. Tell us when the problem will be fixed.
Thank you.

May 19, 2010 at 9:14 pm
Stephen 

1332 Andy Hatchett – FRANKLY, I do not care if the online trees come back either, with the exception of my own. YES, I have backed it up sever times, but what good is it to research records that I cannot save to my tree? Yes, I will take mine private, now.

May 19, 2010 at 9:14 pm
Phyllis 

You have most of our email addresses. Why not send out an email stating the problem and possible time resolution? Why do we have to log on to read that there is a problem?

Are you going to add a day to our subscriptions?

May 19, 2010 at 9:15 pm
beth 

For all the people who have commented on this blog with such support and tolerance for this horrible outage: What would you have to say if your cell phone service or if your cable or dish service were down for the same period of time?

May 19, 2010 at 9:15 pm
Dani 

I am hoping that maybe a credit for the whole day of downtime will be given?
I use this daily and it is not my computer that isn’t working.

May 19, 2010 at 9:17 pm
David De Witt 

If anybody has family from either Tazewell County, Virginia or McDowell County, (Va) West Virginia, found a good site to use as a guide to your family…only as a guide though…

http://www.coalexchange.com/smith/mcdowella/index.htm#TOC

May 19, 2010 at 9:17 pm
Jill 

What’s so wrong about adding a woman’s married name to a tree if her maiden name is unknown? I have found numerous records this way. The system doesn’t search for ”unknown”s.

I know it’s her married name listed, and that’s all that matters.

May 19, 2010 at 9:19 pm
lincoln Lowery 

It is still down…

May 19, 2010 at 9:19 pm
Christine M Clayton 

I love searching my family, but it does sound like a lot of you have lost fun in this hobby.

May 19, 2010 at 9:19 pm
madi 

why dont they put it on serecly some people dont have a life they need something to do they cant do anything with all the other websites

May 19, 2010 at 9:20 pm
Jessica D. 

After spending close to $1000 in subscription fees and thousands of hours (several YEARS) doing research, what I wanna know is, how solid is your back-up system? Your customers should be informed how our information is being stored. My hope is that it’s being stored off-site at multiple locations.

I agree that Ancestry’s product is – by far ̵