Comments on: Temporary Site Problems

By: WebOperations

WebOperations — Wed, 19 May 2010 16:00:10 +0000

We have posted an update for our customers on this blog. Please visit this blog post for addition details – http://bit.ly/9Pj56W. Again, we truly appreciate your patience through this situation.

By: Cynthia Woods

Cynthia Woods — Wed, 19 May 2010 15:58:33 +0000

I use this site every day, too, and this is NOT the first time this has happened for ME. Good for you Mischelle that it hasn’t happened to you!!!! Should we wait until it does? This is not right especially for US paying people!!!!

By: Lee Stout

Lee Stout — Wed, 19 May 2010 15:57:23 +0000

things happen people..and all the huffin and puffin isn’t going to help…the sun will come up tomorrow…

By: Patty

Patty — Wed, 19 May 2010 15:56:20 +0000

My husband is happy; I’m not. I know I have been obsessive lately, but when you’re on a roll and things come to a halt, it is frustrating. I must also add that this is probably the most labor intensive program I have ever worked in. All that aside, please fix the problem(s) quickly! And, I also believe we should get a FREE day. We do pay every month and certainly on time since it is “demanded” of us.

By: Daniel Filtness

Daniel Filtness — Wed, 19 May 2010 15:55:09 +0000

At post 178… Thats why i keep my tree ‘private’.

By: A D Brooks

A D Brooks — Wed, 19 May 2010 15:54:53 +0000

Dang, I am kicking myself for not recently downloading my Gedcom. One of my relatives thinks we’re related to a co-worker, but I can’t access my tree to see to which of my family this could be. I also pay for the deluxe version for quick, quality service. Don’t see it as useful to demand a refund, though. Would rather they invest into a solution that would allow for access to a back-up server, when they experience problems. Unfortunate!

By: Theresa

Theresa — Wed, 19 May 2010 15:54:27 +0000

The past few days my trees have been unstable and slow to load, last night my Shoebox kept crashing, now my Trees are completely unavailable. I agree with all the messages that say we should receive compensation for the time we are unable to use our Trees. How about one week free to World Deluxe?

This indeed is a very expensive hobby!!

I phoned Customer Service on an unrelated issue and inquired about when Trees would be up again and all they could tell me was that they intend to have it repaired sometime today – morning? afternoon? tonight?

By: Amy

Amy — Wed, 19 May 2010 15:53:51 +0000

I want my tree back… Going through withdrawals..

By: JHB

JHB — Wed, 19 May 2010 15:53:45 +0000

Somebody really needs a hug!
Remember – the karma that you spread will be returned to you tenfold.

By: Pete

Pete — Wed, 19 May 2010 15:53:28 +0000

Well its down again.

Oh Well lets trot off to Genes where I have a copy of my tree and then over to FMP to use the Census records.

Can always transfer the updated Gedcom from Genes to here later.