Comments on: Family Tree Maintenance Thursday Morning (May 13th at 12:30 AM MDT)

By: Helen Taylor Downey

Helen Taylor Downey — Thu, 20 May 2010 04:44:23 +0000

I have nothing abusive to say. All I know is that I am having withdraws from not being able to work on my tree. It has been over twenty four hours since the site has been busy trying to fix whatever. I understand these things happen with computers. As like humans, with an over abundance of stimulus input, a computer can go haywire. Members,please be patient while the site recovers from a nervous break down. When the site gets rejuvinated it will be better than ever. SO be patient. Like Evelyn M. states, lets sort out our best pics to be in our tree. Have a great morning!

By: Evelyn McCord

Evelyn McCord — Thu, 20 May 2010 02:53:45 +0000

I don’t think anyone at Ancestry.com wanted this to happen. Many new things have been added in a relatively short time. Abusive rhetoric doesn’t make things better. Having said that, I think that sometimes someone could have had a great idea, but we still find that there are glitches. As 99% of us probably have a good idea what happens when Microsoft crashes all over, this is similar but not equal. I think that Ancestry has fewer resources but has done a very good job most of the time. Something is screwy now, but I’m sure it will be rectified eventually. In the meantime, let’s sort our photos, scan ‘em, and get them on the disks you promised to do. The peple hurt the most right now are those who are professional geneaolgists. The rest of us are just bummed out.
Beta testing for a few members might be a good idea.

By: Cynthia Dewolf

Cynthia Dewolf — Wed, 19 May 2010 16:08:32 +0000

I am frustrated at the delay in your repairs with the site. I have limited time to work on my tree and find I agree with Karen and her comment on this and compensation for our lost time to do research is a valid point. I hope you get this GLITCH repaired soon for all paying members.

Cynthia

By: Karen

Karen — Wed, 19 May 2010 14:47:42 +0000

UPDATE your homepage. the “maintenance” was to last 3 hrs only… come on, respect your PAYING customers, keep your homepage UPDATED each hour, along with a statement saying you will extend our memberships for a day for each underestimated, lost, annoying, unprofessional, etc “maintenance” outages.
Interestingly, just was notified my card would be automatically billed $299 for my renewal…

By: Nick

Nick — Wed, 19 May 2010 14:10:35 +0000

I cannot access my tree either. I HOPE it wasn’t deleted…it has taken me over a year to build it.

By: Melissa

Melissa — Wed, 19 May 2010 13:38:12 +0000

My trees are not available still and it is Wednesday 5/19 approx 9:40 am ET. Please advise.

By: Alison

Alison — Wed, 19 May 2010 12:42:04 +0000

Wednesday 19th 2pm European time – still no Trees – what’s happening??

By: Joe

Joe — Wed, 19 May 2010 12:33:08 +0000

Wednesday 7:30am CDT. No access to tree !!! Stealth maintenence? Hope it’s not lost…

By: Andy Hatchett

Andy Hatchett — Thu, 13 May 2010 09:30:42 +0000

What is the problem? There was plenty of notice given this time.

From what I can tell so far this one went smoothly – at least I’ve hit no glaring problems so far.

A site this big and this complicated is going to have a certain amount of maintenance down time.

By: beth

beth — Thu, 13 May 2010 07:20:09 +0000

I cannot tell you how SICK AND TIRED I am of these hours of downtime. Plus, during the past few days, the family tree wasn’t working corectly either. It would be nice to get through an entire month without some glitch on this site.