Comments on: Family Tree Maintenance Tonight (10 February 11:00 PM MST)

By: Vicki Whitaker

Vicki Whitaker — Tue, 16 Feb 2010 01:37:32 +0000

I hope the downtime is to get rid of the usless and annoying “+add media to this event” option for every life event. This isn’t Facebook.

By: Dick and Rene'e Mattson

Dick and Rene'e Mattson — Sun, 14 Feb 2010 23:13:04 +0000

The Family Tree Maker 16 had a merging system that I liked when you entered the month, day, and year a person was born, it would automatically ask if you wanted to merge if you happen to have the same person in from the other side of the family?

I do not know if I am explaining this right but my 2010 Ancestry will just add the person again????

Thank you for your time.

Dick

By: Ross Eddy

Ross Eddy — Sun, 14 Feb 2010 19:13:22 +0000

Since Friday evening Feb 11 I have been able to open Ancestry but when I enter names and dates that I know are correct in censes, family tree or SSDI I get “no match”. This is almost two days without service.

By: jane griffith

jane griffith — Sat, 13 Feb 2010 18:57:44 +0000

Is this why I cant link from my family tree maker direct to someones tree on ancestry?

By: Charlie

Charlie — Sat, 13 Feb 2010 06:58:39 +0000

#42 What they call it is “maintenance”. If they were honest and posted a notice about upgrades, we’d have a chance to try and talk them out of more useless, counterproductive, interfering changes.

By: MJ

MJ — Fri, 12 Feb 2010 07:29:28 +0000

The last two times you folks have done maintenance, I have been unable to attach records to profiles in my tree for at least 24 hours. I have also been unable to attach profiles from other trees…Today was a wash in this regard and I can only hope the problem cures itself by tomorrow as it did last time. Meanwhile, I do not understand why people who have spent hundreds or thousands of hours and dollars creating a tree and attaching records to it lose access to those attached records once their memberships have expired. I understand not being able to search for more but I paid for access to those attached records. Access to the tree is of considerably less value once the records are inaccessible. It’s a bit much. Having said that, it would be a truly great site were it not for these issues.

By: Dorothy

Dorothy — Fri, 12 Feb 2010 05:23:57 +0000

The website has been down now for 2 nights. I like the site but I really don’t like paying for something that I can’t use. Off tomorrow for a snow day and was looking forward to being able to doing some research- now I’m not so sure! Please get the site working again! Thanks!

By: Wayne

Wayne — Fri, 12 Feb 2010 02:56:09 +0000

I forgot to add this. I used to be able to open 3, 4, 5 pages at one time. View a census, copy and paste names from another source and so on. Now you have taken all that away with this new updated program. Almost all all items or buttons you can not right click on the mouse and open items in a new window to view. Your company has great things in scanned documents and ect but you need to start getting all this working together and quit adding all this other stuff to your program.

By: Wayne

Wayne — Fri, 12 Feb 2010 02:40:55 +0000

Well, I am still having the same problems as always with a lot more screen changes you have added. Half loading pages. Half loading images. Half loading data. Bottom of my screen keeps saying “Done but with errors” Ad servers that can’t get the information for your Turbo Tax ad you would like to sell and on and on and on. The good thing is the old screens that you have left in place still work just fine. It just all the other items you keep adding. In the day time it works fairly well but at night forget it. You would think customer satifaction would be higher on your list for your web based software. My thoughts are I wish you would go back 2 years and re-install that program. Not near the problem as all these NEW UPDATES. It is pretty bad 2 years ago I could work on the tree and do 4 hours at night without any problems. Now I work four hours and may get a hour worth of information in. By what I am reading on your blogs I am not the only person that is having problems so please dont say clean my history files and all the other things.

By: Debbie Baker

Debbie Baker — Fri, 12 Feb 2010 02:32:19 +0000

“Add Media to this Event”
“Add Media to this Event”
“Add Media to this Event”
“Add Media to this Event”
“Add Media to this Event”
“Add Media to this Event”
“Add Media to this Event”
“Add Media to this Event”
YOU CALL THAT AN UPGRADE? Please leave well enough alone. This is overkill, not an improvement. Now, when I want to add a comment I have to go through 3 or 4 more screens to make the change. There’s plenty enough for me to do – I don’t want to waste my time trudging through more screens. In the rare case I have Media to add, I know where to find that tab. (THAT “upgrade” took me a few days to find last year.)