Posted by on January 28, 2010 in Site, Site Features

To make it easier to navigate to your account information (such as site preferences, email preferences, and alerts), we’ve created quick links in a drop down menu from the My Account link. With this change, account settings are now one click away from any page on the site.


These links replace the ones that used to be on the Collaborate pages just below the right side of the main navigation bar. If you prefer, you can continue to edit your account settings from the “My Account Information” section of the “My Account” main page.

Message Board Favorites Listed In the Message Boards
The message board favorites list has also moved. You used to have to click on Collaborate > Message Boards > My Favorites. Now you can easily get to the topics you care about from the main Message Boards page. Click on Message Boards under the Collaborate main navigation from any page on the site and your message board favorites are directly listed there. If you have a lot of message board favorites, you can click on the “See all favorites” button to get to your full list.


If you’ve never used the Message Boards, it’s a great place to post questions for other members to help you in your research. To keep track of message boards you want to follow, look for the star icon on the category and board pages to save topics to your message board favorites list.


Andy Hatchett 

Bad Move!

Before it took one click to get to either Alerts or Favorites and they were in plain site from any page.

You’ve doubled the amount of clicks it takes to access them- that is *never* a good move, no matter how good an idea may seem at the time.

Just what are you planning to do with the extra space anyway??

January 28, 2010 at 12:06 pm

I want my favorites where I can see them. I thought this was “my” homepage. I agree with Andy, what am you going to do with that space anyway… put another ad?

January 28, 2010 at 2:57 pm
Carol A. H. 

Candy, you may be right. It was my first thought.

January 28, 2010 at 7:21 pm
Susan Surline 

looking for the Surline clan.

January 28, 2010 at 8:55 pm

Please change it back!

January 28, 2010 at 9:34 pm

Why do you people continue to expend finite resources putting lipstick on this pig when there are serious deficiencies in content and indexing that need to be fixed?

Somehow changing the look and feel of pages makes someone at ACOM feel good, but I would submit that none of this affects the company’s 4 key metrics.

January 29, 2010 at 11:35 am

I hate the changes!!! I used to be able to research a death easily. Now I have to click through 10s of pages just to get to the Social Security Death Index. When I finally got there it does not match on the my person. After clicking through several pages, I quit. It’s way too frustrating and time consuming!!!

January 29, 2010 at 11:52 am

Re: #4 and #7

Can we have just one thread where people stick to the topic of the original message rather than bitchin’ and moanin’ about whatever crosses their minds?

I am sure that Stephanie could care less about your difficulties with SSDI or the whereabouts of the Surline clan. This is probably one of the reasons that the ACOM staff has stopped responding — they are tired of wading through all this drek to find any concise feedback.

January 29, 2010 at 4:55 pm
Kirk Sellman 

Re: #8

I agree. If we want Ancestry to value customer input, everyone needs to stick to the topic.

January 29, 2010 at 5:32 pm
Randy Parrish 

For those with complaints or problems unrelated to the blog subject, try reading or posting at the comments message boards:

You’ll get more responses and help that way.

January 29, 2010 at 6:06 pm
Andy Hatchett 

Randy Re: #10

Two other message boards with specific subjects that can be used for complaints are:

Ancestry Improvements

Ancestry Member Trees

Use of those will concentrate discussions and that is more beneficial for everyone- both users and Ancestry Staff.

January 29, 2010 at 8:26 pm
Brady Kerr 

I like the old search-I am spending 10 times more time when searching people. To opt for exact does not do the trick because the spelling of the name could be off-or no periods after an initial will not give you the correct options. The old search was so much easier to navigate through-please bring it back.

January 30, 2010 at 5:00 am
Miriam Baker 

I used Family Tree and for years. I am getting ready to share my research with my local genealogy library but I find your new updated programs harder to use than my old familiar programs. The census pages don’t open all the way so you have to print them to get the full page I could go on with many more complaints.

January 30, 2010 at 11:18 am
Jo Ann Scott 

Since I can’t find a way to comment to ancestry, will do it here. Am sick and tired of inputting info and this stupid pink thing coming up telling me what I put in was wrong and deleting it and then me having to put in the info again and sometimes again. This is not wonderful, the part where it deletes a persons intries is rediculous, it needs to stop immediately.

You’re getting so much business, there are too many times I can’t add more information to Jean Root’s and my tree.
If you’re advertising for more people to use your services, you need to make it accessible to everyone as much as they want to use it and have it work instead of sit there doing nothing. This also needs to stop immediately.
If you can’t meet the needs of your customers, why are you trying go get more. You need to upgrade your site to accomodate everyone.

January 30, 2010 at 11:58 am
Andy Hatchett 

Miriam Re: #13

Click on “Full Image” in upper left corner of census screen and then hit F11. That will get you as close to a full screen image of the census page as you can get.

January 30, 2010 at 2:25 pm

Type your comment here.

January 31, 2010 at 5:27 pm
Shane Lee 

Did you guys blow up the search engine with this update? Why are we back to the old kind? Horrible.

February 1, 2010 at 11:00 am
richard b. corado 

i have trouble inserting pictures and notes on ver 2010. also i find it difficult to pull up a chart, save and send as a file. I think veers 2010 is less friendly user as ver 16. is there any on-line help aids

February 1, 2010 at 7:31 pm

I need help getting started on here we have a membership but dont really know that to do next. Whenever i try to build a family tree with what I do know it just stops and says error on page can anyone help me out to get started. thansk

February 1, 2010 at 9:15 pm

Needed major computer repair last week, so everything looks different. Glad to find everything still on my “trees”, but don’t like these “moving ads” when I do a search! Does this happen on “new search”, or is it just to annoy those of us who steadfastly continue to cling to “old search”?

February 4, 2010 at 4:18 pm

I reported a missing PA WWI draft registration card image a number of times over the past couple of years – it is still missing, and now there are other images missing.

February 5, 2010 at 7:19 pm
Bob Esch 

Comments 8-11 were on target and very helpful to me. Also, Andy’s comment 15 was helpful, too. I come to this blog to hear about problems, as well as solutions. It’s too bad that the message boards are not more well known to us as members. I must admit that I will use them more often.

February 7, 2010 at 2:54 pm
Bob Scott 

I agree with Bob (post No. 6). From what I can see, there are a lot of problems with content and indexing that need fixing. Ancestry’s main interest seems to be a lot of PR to churn membership, and generate revenue to boost its image for Wall Street.

February 7, 2010 at 3:26 pm
Andy Hatchett 

Sam Re:# 24

One post in one Blog article would have sufficed- otherwise it looks like spam.

February 9, 2010 at 10:58 am


#24 is pure spam and was posted February 9, 2010 at 10:14 am.

Let’s see how long it stays here.

BTW Sam, your drop down menu for county doesn’t work, rendering the search inoperative.

February 9, 2010 at 11:01 am
Heather Erickson 

Former comment #24 has been deleted due to it being spam. For more details on our Terms and Guidelines, please see the link at the bottom of the page.

February 9, 2010 at 11:19 am
Andy Hatchett 

Bob Re: #25

1 hour and 5 minutes duration…
I’ll assume that passed the test?

February 9, 2010 at 2:14 pm

I’ll give them a C- on the test.

Having a senior public relations manager respond rather than the blog owner — who has yet to respond to any of the comments here — continues to make ACOM look more like the cororate machine it is becoming.
BTW, I am still waiting for someone on the Search staff to finish studying the 1900 census tract descriptions that they removed in April 2009 to see if they should be returned. How about it Tony or Anne?

February 9, 2010 at 2:45 pm
Ricky P. 

Haven’t used the site in some time, recently came back and I have to agree with Brady.
Things are generally much more time-consuming than in the past, although I do see some positive changes also like loads more information.

February 9, 2010 at 10:58 pm
Andy Hatchett 

Bob Re: #28

My guess is Stephanie et al are hard at work trying to figure out just how to fix this god-awful relocation of Favorites and Alerts without simply putting it back the way it was. She did, after all, promise us a roll out of a fix this month.

February 10, 2010 at 2:23 am

I like the viewer, I’ve been using beta since the day the offers it. I also like the more stream line look of everything, there are a lot of things that get changed due to coding restrictions of the software running this site.
this is my first time responding in comments but a long long time user. I find very oftentimes that most (not all to be sure) are simple fixes with answer usually easily found in help and support threads. To be honest, most board moderators, blog writers and even peerembers around the net in every type of web site usually flame the heck out of people who don’t use search or read common questions articles. I think the staff and peer members here are show some amazing restraint at not responding to foolish statments and quetion only and not responding with the common response of “try reading the faq section dummy”. I’m not saying that the questions and comments in this thread are like that nor that cunstructive criticism is not important, I’m just saying every single statment can’t be responeded to everytime. mom always said if you can’t say something nice don’t say anything.

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