Posted by Kenny Freestone on January 27, 2010 in Family Trees

Please be aware that the Ancestry.com Family Tree Service will undergo scheduled maintenance early Thursday morning, 28 January 2010, from 12:00 AM to 1:30 AM Mountain Standard Time.

This tree service downtime will affect Ancestry Member Trees, OneWorldTree, some portions of My Canvas, the sections of the Home Page that are related to Member Trees, and the sections of MyFamily.com 2.0 that are related to Member Trees. Other than that, all other areas of the site will remain functional.

For the vast majority of our members living outside Mountain Daylight Time, 12:00 – 1:30 AM MST is the same as…

Coordinated Universal Time: 07:00 – 8:30 AM
In London: 7:00 – 8:30 AM
In Melbourne: 6:00 – 7:30 PM
In San Francisco: 11:00 PM – 12:30 AM
In New York: 2:00 – 3:30 AM
In Moscow: 10:00 AM – 11:30 AM
In Rome: 8:00 – 9:30 AM
In Tokyo: 4:00 – 5:30 PM

67 Comments

  1. Alton Williams

    After using version 16, and that after several other versions since 1997, I have purchased version 2010. It is the most confusing and difficult thing to use I have ever had! The accompaning booklets are all but useless. I wish I could go back to 16. Thanks for the opportunity to vent my feelings.

  2. JEAN

    i wonder how long they will be down past the stated time this time and what screw ups we will have to contend with over the weekend!

  3. Mary Beth Marchant

    Just how many site maintenance issues are there. Seems like there was one last week which messed up some things and resulted in another site downtime the next night. Gets a bit tedious in my opinion. Wish y’all would get it right the first time.

  4. Pam

    I have been knocked off this site several times in the past 2 weeks for “maintenance” issues. This is really getting old and very annoying. I did not pay for a subscription to this site and then not able to use it. Maybe you should compensate me for time lost. Or I can cancel my membership until you get these issues resolved once and for all!!!

  5. This is the third time in a week that your site has been down for maintenance! I certain that you have advertised so much on TV for people to join that you have overloaded your system! You have so many people joining the site and they have never taken a class nor done any genealogy and they have never taken a class and putting in wrong formats and wrong information. It’s getting more and more frustrating the more people you keep adding and shutting down your site. I’d be better off and cheaper going back to ordering birth and death certificates like I did in the past than paying your monthly membership and always having to turn off the computer since your site is down again!! It’s difficult enough being on AZ time and we don’t change time zones and are just getting starting on the computer when you are shutting down! Enough is enough!

  6. Sandi

    Just as I finally found who my grgrgr aunt married after 7 years of look! It took 15 years just to find the Andersons I just needed a little more time to see the rest of the census on her. Gee, what a disappointment. Thanks

  7. This is the third time in a week that your site has been down for maintenance! I’m certain that you have advertised so much on TV for people to join that you have overloaded your system! You have so many people joining the site and they have never taken a class nor done any genealogy. Putting in wrong formats and wrong information!! A lot of the information you think you’re getting is just not correct! It’s getting more and more frustrating the more people you keep adding and shutting down your site. I’d be better off and cheaper going back to ordering birth and death certificates like I did in the past than paying your monthly membership and always having to turn off the computer since your site is down again!! It’s difficult enough being on AZ time and we don’t change time zones and are just getting starting on the computer when you are shutting down! Enough is enough!

  8. Tim Groves

    I’m just new to Ancestry.com and after reading all of the readers comments over the past few weeks I don’t think I’ll bother wasting a lot of money to research my family here. Thanks to all for your views.

  9. Sandi

    I have to agree with you Sheila, the advertisement makes it sound like if you get that little leaf that must mean it is all true.
    In one world tree, it is listed that my uncle is his father’s father, then it goes on that way a couple of times. This is because everyone just puts it the way they see it. Since one world tree is computer generated I feel that Ancestry can take that off, but they will not do it. So, I’m the niece of my grandfather and the grand daughter of my Uncle, then the great grand daughter of my grandfather. GEE!

  10. Since you insist on inconveniencing those of us who use ancestry during the night, we ought to insist that you reimburse us for time lost this month. I hope you are fixing your incredibly stupid search engine. I can enter, for ex., Bartholomew X. Twinkletoes, have his dob and dod, accurate places already entered – time and again you make me wade through three pages of people named Bart Tweedie from a totally different country, in a totally different time span. My opinion is that it makes you money if it takes us longer to search. Is this what you are fixing????????

  11. Margaret Campbell

    I am a bit annoyed at the site maintainance issues but have been pleased to see a slowdown recently in terms of all the inaccurate info I’ve been led to in the past with the flickering ‘leaves’… Don’t know if that’s due to my style, or if Ancestry is working on a way to keep people from listing extreme nonsense in their trees, etc. i wish I could get to the View Profile page from anywhere — without having to click onto a bunch of different screens each time.

  12. BTW: TO Alton…I also have Version 2010 and 2009 of Family Tree. They are both so confusing and stupid. They are owned by the same people that own Ancestry.com so you get your own Tree when you use their Family Tree Makers you buy in the stores! I threw out the newer versions and use the old version 16 for 2007 I believe. A lot cleaner and easier if you can find it anymore. I keep it as a backup to use when this ancestry.com site shuts down. The pages print out larger and nicer for notebooks than ancestry.com

  13. Jill

    As a new member, I am very frustrated that I can not utilize ancestry.com because of your maintenance issues. I have follow your instruction and still I am unable to get through your maintenance screen. Please advise ASAP. Thank you.

  14. I agree with Pam and Robin. When the electric company shuts down or the tv cable stops working they reimburse you for the time lost. As I mentioned before, it might be just cheaper to order my birth and death certificates from the counties and states and get correct information like I did in years before joining this mess that it’s becoming.

  15. Dave

    Yet again “MAINTENANCE” withour any warning. How many times is the site going to be closed. Can’t they get the problems sorted at one bit of the cherry? I agree with all the comments azlready posted. Please get your act together. The down time is costing me money. Will we get a reimbursment for the time we are unable to use the site? It’s beyond a joke

  16. You don’t think you can get through to anything until they come back on line which they say they will at l:30 AM MST which I belive they are located on EST at 3:30 AM? Or you can call 1-800-262-3787 and get someone to help you during the day.

  17. Jon Barton

    Well it mat be the best time for a shut down for you but YOU have been advertising here a lot lately and AGAIN you shut down in our most useful time.
    Its 7pm in Australia

  18. I see loads of comments / complaint here re the maintenance issue’s.

    Yes they are tiresome, but at least people are trying to get things sorted out for us in the background.

    and for those that complain about the time being at night, go find something else to do .. after all it’s only 90 minutes!

    Spare a thought for others in the world, it maybe lunchtime or middle of the afternoon (like it is for me) when I would normally be wanting to access the db. Some of you are ‘lucky’ it is in the middle of the night!

    I think we all have to have patience with the developers.

    It’s mainly the members I get more frustrated with …. those that go and ‘grab’ people’s data without confirming info and then upload it as their own. Wrong data is being ‘shared’ all over the place. I think that is more of a concern than these “downtimes”.

  19. LeAnna

    All sites need maintenance. Especially with databases as large as the one this site uses.

    There was plenty of warning. Sure it’s longer then they thought, it happens. No matter what company you are.

    Going live on websites is not easy ask other companies like Blizzard or Microsoft. They always go several hours past their projected schedule.

    Since 2005 this is the first time I’ve been online when a maintenance started. It’s 1am .. I should be asleep.

  20. Sandi: I don’t know who you are but I haven’t stopped laughing after reading your post. It reminds me of my same problems finding your uncle is your father’s father etc. etc….so much wrong info. is out there….some people don’t have a clue what they’re doing. You keep me laughing everytime I read your post…sooo true!

  21. RE: Leone

    I agree with you 100%. I actually found someone that listed me as being dead. I was amazed. 🙂 I publish my own site and had several photos. I found people that took my photos from my site and listed them as their own, even with dates that the photo was taken. I just roll my eyes at people like that.

    Or they change spellings of people names to fit traditional spellings, when in fact the person doesn’t use a traditional spelling.

    But I’ve also found many people that are VERY helpful and nice. It’s been fun working with them and sharing information.

    So in the end it sort of balances out. I don’t need this site, I just like using it to find nice people with the same interest as me 🙂

  22. beth

    #24 Wrong data…

    I’m glad someone mentioned that. I haven’t found a forum for discussing the issue of “name collectors” and those who are deliberately posting erroneous info. I don’t understand why anyone would be so motivated. Another issue is people with trees that have no attached records to document their claims.

  23. Leone: They’re fixing things constantly because they are signing up too many people and overloading their system. Those of us complaining can’t go do something else. It’s 1 AM in Arizona and I can’t use the computer during the day. Sorry you are on another time but this has been going on 3 times now every night in the last week or so. They should stop advertising for people to join until they get their site better able to handle the “crowds” joining!

  24. Atn: Kenny Freestone

    You said:
    [QUOTE]
    This tree service downtime will affect Ancestry Member Trees, OneWorldTree, some portions of My Canvas, the sections of the Home Page that are related to Member Trees, and the sections of MyFamily.com 2.0 that are related to Member Trees. Other than that, all other areas of the site will remain functional.
    [END QUOTE]

    Please explain how moving My Alerts to the My Accounts Menu and moving My Favorites to the Message Board Menu has anything to do with the tree service??

    Now it takes two clicks instead of one to get to either of them!

    Has Ancestry now decided to not try and reduce the number of clicks needed?

    I keep trying to give Ancestry the benefit of the doubt but….

  25. Beth Re: #27

    I can give you one reason for trees with no attached records.

    I have a tree online that contains several hundred living people. No dates, no places- just names and relationships.

    I depend on people recognizing their line in that tree and contacting me for discussion and sources.

  26. Geoff Wilson

    Hi Ancestory
    Thanks for all the information you have supplied over the last year of my membership.It is not just the info supplied by this site It is to do with the verification of the right family you are researching and this can take hours if not days and when you think you have the right family origins then it costs you hundreds of dollars for certificate verification which is all part of tracing your family accuratly. Mistakes can happen but that’s where we can talk to each other over your site to solve these problems Have not got a problem with maintenace it is a necessary part of any business
    keep up the good work
    geoff

  27. Carol A. H.

    Thursday, January 28, 2010 1:42 am PST

    Well, I guess I will add my thoughts for whatever they are worth. I need those source references in my trees and I add additional notes to them. I cannot keep track of all the places I have looked for people and all the people I have. I get those shaking leaves and find most of them to be good hints. A few are way off base. However, I only check other people’s trees when I get really struck. Just maybe they have something I don’t. I still have to do the research.

    I too find many people follow the trees like they were gospel. I made a mistake on one of my ancestors and people copied it. Later when I made the correction, I noticed no one else had copied the correction. I realize there are many name collectors. I guess it is just something you have to live with. Don’t let it stop you from your research. Do your own thing.

    No living people go into my trees. That’s my preference. Now I will go check that site reference Andy posted.

  28. Jade

    Beth, re: #27, you say

    “Another issue is people with trees that have no attached records to document their claims.”

    I usually do not attach “records” except Ancestry’s so error-prone US Census extracts (as marker-events, not for the purpose of accepting the given partial and often faulty extract).

    The vast majority of my private tree documentation has been found in actual County and State records that are not available on the web, much less through Ancestry.com. With few exceptions I do not enter them as “sources” since Ancestry’s format is wonky & cumbersome and I am not interested in contributing them to the Sources database for some future Ancestry use. Instead, I give the documentation citation(s) in the “Description” field for a given event, as ‘comments’, transcripts as [Grrrrrrrr] “stories”, and document images as ‘photos’.

    There is more than one way to skin a cat.

    Many of us have had others lift our hard-won work without any notification, and often *one* source does not tell the story (a narrative necessary to discuss evidence). So this particular tree will never be public. While it is well documented the indexing will usually not indicate that there is a ‘source’ for an individual, particularly for those who lived before 1850. Ancestry.com’s actual *records* (not the idiot extracts) for before 1850 are mighty sparse. Even the War of 1812 records are highly incomplete.

  29. Randy Parrish

    Beth #27; Carol #37; Jade #39:

    That is precisely why I’ve made my tree private; and I prefer to collaborate with serious researchers, not someone who just clicks and does no real research. If they want to know more, they can ASK.

    I pay to find information (badly indexed and often erroneous, unfortunately), not paying to share the hard-earned information I’ve found elsewhere.

    I’m beginning to have serious second thoughts about using Ancestry, given the site problems and all of the other stuff going on. :\

  30. Carol A. H.

    #40 Randy:

    I too have had second thoughts about giving out so many sources to anyone who wants them for the taking. People do not contact me, usually. But I have had, and still have, some very good realtionships online with others, and they are very sharing. I guess we will always get all kinds of people.

    My mother started this work and I took over. I found several errors in her work and once had to toss 4 generations because she chose the wrong guy. She did not have the resources I have so I have forgiven her.

    What I don’t understand is how anyone can have over 150,000 or more people in their trees. I’m plugging away with a few hundred (less than 1K). I spend many hours searching online and can’t get anywhere near that number unless I don’t bother to source my work. Of course I do have many trees so I guess I do have more than 1K.

    Don’t give up folks. I think genealogists are the only people eager to go into a cemetery! Tombstones, markers, and ancestors!

  31. sabadie

    Things that I have found before you “made the search better” I can not find now. You made the search more confusing and give us information that we did not ask for in the serach.

    In the California Birth Index you took away the ability to look for persons with the day and month of birth you can use only the year.

    I am with some of these people I pay for the whole package and you are always changing it or it is down. I have asked before and everytime someone has emailed me the easy fix that has nothing to do with my question. What people do you hire?
    Are they anyone who does research and can understand?

    Susan

  32. Bud Cullens

    I agree with Alton. I had the 2006 Version bought the 2008 version & thought it was real confusing, so I bought 2010 version thing it would be easier (wrong) it is just as bad. So I am back to using 2006. I don’t have years to learn those confusing systems. Thanks

  33. Debbie

    I just want to say thank you to all who have made their trees public. I also have my tree public. I have enjoyed sharing my photos and stories. True sometimes you get wrong information but with some research you can correct it. When anyone has contacted me, I always respond and appreciate their input.
    Thanks to all who have shared their photos and stories so that I could add them to my tree. One person wrote a comment about how some trees have so many people on them. I know for me what I do is add the children from a census record that really is not my direct ancestor but maybe someone else doing research may want that name and are able to find it on my tree and follow up on their own. I know that I have done that myself with information from members trees.
    So thanks again to all who have been willing to share and have contacted me.
    Debbie

  34. Wayne

    I have written on this before. The data and the page loads are getting slower and slower and your advertisement servers seem to lock up every so often and take forever to load their information to the pages. Please don’t tell me it is my Internet provider and browers. I have already checked into that and they are just fine. During the day your servers run and down load the data and the pages most times just fine. Then at night all they do is drag in loading everything or miss load. When will this problem be solved? Before you made all the changes to your web site it used to work well not perfect but well. Since you have changed most everything except some of the older pagse it has been nothing but problems. It also seems as more people get on your system the slower it gets. Is any one else having these problems?

  35. i can get on to your homepagem, but when i try to go to searchs all i get
    is a message that ancestry is down and to come back later, this has been going on since you went down for maintenace. so what is the deal.
    thanks for responding

  36. i can get on to your homepagem, but when i try to go to searchs all i get
    is a message that ancestry is down and to come back later, this has been going on since you went down for maintenace. so what is the deal.
    thanks for responding
    strange that i get a duplicte comment from your service when this is the first time i have responsed to this issue

  37. CONSTANCE

    Right in the middle of my research and trying to respond to a post I get the ..
    ‘an error occurred’ response and the next thing I know I am asked to log and when I do it states it in not a valid password…which I know it is…
    It is Jan 31 2010 @ 4:03 pacific standard time

  38. Joan M Sewall

    I have lost all of my Family Trees.When I try to bring them up using my icon,I get a pop up saying the program I want is newer then the 2005 version of Family Tree Maker.The one I want to use is the 2006 version ,I find it much easier to use than the 2008 version,and wish to keep it. What happened to my records and how do I get them back?

  39. Joan,

    If you opened you file with 2008 then I believe it was converted to 2008 specs and is not compatible with earlier versions.

    If you have a backup of your latest 2006 files then I would open 2006 and restore that backup. Of course, you’ll loose any work you did in 2008 and have to re-enter it.

  40. Linda Rood

    I have had Family Tree Maker for years, updating every few years. I also went from version 16 to the 2010. I have to agree, it is the most difficult version I have seen. It is taking the pleasure out of doing my research. Everything is more complicated. Please keep the good things (there are some) and give us back our old family page, etc. It took a lot of years to make FTM great and this version 2010 takes away from all that came before.

  41. Janice McCoury

    Is there any possibility that we will see a ‘all in one’ tree like on the older versions? THe extended family one isn’t the same. I know I have asked this before, but I’ve not got a real clear answer.

    Thanks for your time.

    Janice E. McCoury

  42. barbara scott

    i have been trying for a week to call ancestry and keep getting a busy signal. I cannot get on my family tree.
    barbara

  43. Kenny Freestone

    Hi Barbara (#55)

    Which number are you getting a busy signal on? Try calling 1-800-ANCESTRY (1-800-262-3787). The hours are Monday – Friday : 10:00 am – 6:00 pm EST; On Saturday and Sunday we are closed.

  44. Kathy Cofield

    Help! Every time I try to go to a census record, I get a message that seems to assume I am not a member. This has been happening for several days now. I can not access any records.

  45. Yes, I get the same results as Kathy….Every time I try to go to a census record,or newspapers I get a message that seems to assume I am not a member. When I sign in again it just takes me back to my homepage…..This has been happening for several days now. I can not access any records. Please, HELP!

  46. MARY JO MUELLER

    HOW DO I PULL UP INFO FROM PEOPLE IN MY PREVEIOUS FAMILY TREE TO MY NEW FAMILY TREE WITHOUT ENTERING IT ALL AGAIN.

  47. judy

    hi

    KENNY

    can you explain why it is that tonight while editing notes on my tree that i have been able too remove a small section on most i wished to do so but on two of my entries i have been unable to remove the small section i wanted to.

    my notes look tipically like the following and i have been removing the section concerning the 1911 census and leaving the rest

    …other preseding data…..Sutton, Hampshire, England Son Itchen Stoke Hampshire

    ********************

    Last names First names Sex Birth year Age in 1911 District

    APPLEFORD ELSIE MAY F 1900 11 Alresford Hampshire
    APPLEFORD FREDERICK M 1903 8 Alresford Hampshire
    APPLEFORD GEORGE M 1861 50 Alresford Hampshire
    APPLEFORD MABEL F 1906 5 Alresford Hampshire
    APPLEFORD MARY ANN F 1896 15 Alresford Hampshire
    APPLEFORD SUSAN F 1905 6 Alresford Hampshire
    APPLEFORD FANNY F 1866 45 Alresford Hampshire

    ********************

    England & Wales, Death Ind…continuing data…

    i have as i said been able to remove the required section on over 20 other records but on two i have received the following message!

    Invalid or Unauthorized Input Has Been Detected

    There is a problem servicing your request—it contains invalid or unauthorized data. The details of the problem have been automatically logged to our servers.

    If you feel that you have reached this page in error, use your browser’s Back button to identify the page and data that caused the problem. Then re-enter the information.

    why when all i am doing is exactly the same as in the other people i accessed

    i was able to remove all the data on one of the two people which generated the above message but when i tried to replace my notes with a new set i once again recived the unautherized message so now that person has no notes at all! i even tride restarting my browser and restarting my computer clearing my cookies ectra but still i get the unautherized message on these two people. its my tree my notes and all i am tring to do is to remove a section of my notes which i have do on 20 + other records and which concers the same refs to the cenus for 1911 just diffrent people this evening it makes no sence to me why i cant do so in these two people.

  48. Kenny Freestone

    Hi Judy (#61),

    I can’t make sense of why this would happen for you. This sounds like something we will want to investigate.

    Please email me the URL for the person, as well as your ancestry username. (Or feel free to contact our member services team directly.)

    Kenny
    kfreestone at ancestry.com

  49. Lee E.

    RE maintenance issues – please work on the Print function within census records! Over & over we cannot print the original record, only the transcribed record. This has gone on for a number of weeks.

  50. AdrienneI

    Why can I not upload my “tree” I have been trying for two days and keep getting on the website connection error, which I guess is your server am I correct, or am I at the wrong area?…..HELP PLEASE

  51. Weldon Youngblood

    A very good program, has allowed my son to trace tree back 410 years that we were not aware of. Joined it myself, don’t know why have been unable to sign on the first time. Son has no problem.

Comments are closed.