Comments on: problem resolved

By: W.P. Wooten

W.P. Wooten — Sun, 10 Jan 2010 21:19:17 +0000

I feel like most of the others making comments. Your site has problems!!

When opening Ancestry.com “Home,” I am logged in automatically. When I click on search, I am asked to log in. I do so and fill in my search information, click on “search”, then find myself logged out again and the information I asked for unavailable. I re-suscribed a few days ago after a several year hiatus and have found the site to be much more difficult to obtain information from.

W.P. Wooten

By: Marta R Mougin

Marta R Mougin — Sun, 10 Jan 2010 02:14:34 +0000

I cannot log in automatically. I have requested a look up of my passwords twice. There has been no response. I paid a year subscription & have not been able to use ancestry.com for weeks. Please reply.
Marta Mougin

By: Betty Jones Mikell

Betty Jones Mikell — Sun, 10 Jan 2010 00:09:50 +0000

I’ve been a happy member of Ancestry for many years and feel like I can navigate the system fairly well, however, for the past few days I cannot access a full page of any original census nor can I attach a record to a person in my file. I really prefer to read the census for myself, when possible!!! Yes, I’m addicted and use it everyday but I know there are other usable sites.

I believe Ancestry has a screwworm.

By: Linda Apted

Linda Apted — Fri, 08 Jan 2010 17:10:25 +0000

I cannot access my tree.

By: Wendy Lavender

Wendy Lavender — Fri, 08 Jan 2010 10:42:12 +0000

Well is would appear that I’m not the only one with Ancestry’s site. At this same time last year I found myself to be a “registered guest” even though I had been paying for a monthly subscription of $19.95AUS. By the time I realized after the Christmas rush, the price had gone up $2 and I would have to re-subscribe at the new price. I didn’t bother until August of 2009 when I joined for a full year. Now I find that when I log in I’m a darn “registered guest” again for Pete’s sake. What happens over the Christmas holidays at Ancestry? Do they reboot the system and it falls over? Still waiting for replies but only just sent the email so I must be patient but I have research to do!
FindMyPast is looking better every day.

By: MOI

MOI — Thu, 07 Jan 2010 08:28:04 +0000

No. 45 Bev – There is a message board for Vintage Photo Identification where some have posted photos that need dating or identification.

However, I agree that Ancestry.com should perhaps consider establishing a bulletin board for posting photos with brief comments about the information needed and the owners user name. Members could then send an Ancestry message to the owner with their input. The only drawback is that other members would not be privy to those comments. At present, the Vintage Photo Identification Board seems to be the best bet.

By: linda Webster

linda Webster — Thu, 07 Jan 2010 06:11:22 +0000

help keep geting 14 day trial thing cant get to work like it tells you. Iwill try calling for help.

By: Penny

Penny — Thu, 07 Jan 2010 02:20:39 +0000

Are you having a problem with recent/current activities, it seems like it’s stuck on Jan. 3, and has been the same since. No updates for the 4th-or 5th. There are usually 40 or more activities to check out, per day. I miss seeing whats going on by other members.

By: Florence

Florence — Wed, 06 Jan 2010 16:16:45 +0000

Follow up to my message #23 – December 29:

It has now been over three weeks since I have been able to utilize the website. As stated in my previous post, I cannot access help or technical support. This seems to be the only avenue to seek help. Judging by the recents posts, I am not the only one experiencing these problems. If anyone from ancestry is monitoring the blogs, perhaps they could help us get back to the service we are paying for — please.

By: Clayton Yendrey

Clayton Yendrey — Wed, 06 Jan 2010 08:40:19 +0000

The website can no longer access my tree that I was building – IE and Chrome both say the link to my tree from the home web page is no longer working.