Comments on: Scheduled Site Maintenance Wed. October 28

By: Susan

Susan — Sat, 07 Nov 2009 23:51:12 +0000

The ancestry site stopped working for me last night and said I needed a new brower. I followed the instructions, downloaded the new browser…no luck. The top of the ancestry pages are filled with a bunch of random looking letters and figures symbols. The site still refuses to let me view census images, etc.

By: Andrea Hemingway

Andrea Hemingway — Mon, 02 Nov 2009 12:19:01 +0000

It’s becoming an absolute pain in the ‘you know where now’! I’ve now lost 5 days worth of research! I cannot even perform ONE search on the site. Thank goodness I have The Genealogist to fall back on. I hope ancestry subscribers are going to be compensated in some way!

By: peg miller

peg miller — Sat, 31 Oct 2009 21:16:29 +0000

I am still unable to access the front page by using the “Front Page” back button while in other parts of MyFamily. I am sent to the Ancestry page regarding maintenence issues.

Is anyone else having this issue?

By: Chagoi

Chagoi — Sat, 31 Oct 2009 09:35:33 +0000

#67 Lorraine

I’m also on a Mac. Both Opera and Firefox stopped working for me the day *before* the maintenance. Whenever I click a Search button, Firefox puts up an error message:

You have chose to open sse.dll
which is a: Windows DLL
from: http://search.ancestry.co.uk
Would you like to save this file?

I’ve done all the usual clearing of caches/history/cookies etc. and the site maintenance didn’t fix the problem which still exists.

However, I downloaded the Seamonkey browser, and everything is now hunky-dory.

By: Andy Hatchett

Andy Hatchett — Fri, 30 Oct 2009 01:03:44 +0000

I don’t know how many more times it needs to be said but… Ancestry does *NOT* support Safari.

Get Firefox.

By: Lorraine

Lorraine — Thu, 29 Oct 2009 22:24:04 +0000

Tried to clear my history but it still doesn’t work. Have a Mac and using Safari.

By: Melissa Philips

Melissa Philips — Thu, 29 Oct 2009 16:19:50 +0000

For those of you who are still having trouble accessing Ancestry.com, please try clearing your cache.

Try clearing your cache. To do this, please go to “Tools” in your browser and then select “Internet Options”. In that menu, you will see an option for “Browsing History” and select “Delete”.

Sometimes your browser “caches” a page to make things run faster. You might be getting the old “down” page and this will clear out that cache.

If you are still having difficulties, please send me an email at mphilips@ancestry.com or call our tech support team at 1-800-ANCESTRY

By: Kristi

Kristi — Thu, 29 Oct 2009 13:15:40 +0000

It is 8:15am central time and I still can not access myfamily.com thru either AOL or Internet Explorer

By: suzanne a. Jackson

suzanne a. Jackson — Thu, 29 Oct 2009 12:05:07 +0000

7 AM central standard time Oct29 still no access to ancestry.com. I pay a healthy sum of money for a deluxe membership, No one at ancestry has ever told me it was not “Mac” copmpatible How and when do I get back on ? Do I get a refund for time lost?

By: Sandi

Sandi — Thu, 29 Oct 2009 05:45:33 +0000

Elizabeth,

I was told by tech support that Ancestry does not support Safari, and that I was just lucky that I was able to get on using Safari. He told me that I would have to up load Firefox to access the site. So sad Safari was so much faster.