We are looking forward to our free online class about Family Tree Maker 2010. This “webinar” should help answer many of the questions you have about the new software.
To help us prepare, please ask your questions here. While we won’t be able to answer every question during the webinar, we’ll do our best. If you already entered a question in the preceding Family Tree Maker post about the online class (webinar), there’s no need to re-enter here. We’ll look at all the questions in preparation for the webinar.
When you want a question answered right away, a good place to start is the knowledgebase on http://www.familytreemaker.com under the Support menu. Just type in a few key words of your question, and click “Search.” For example, to learn how to register Family Tree Maker, type in the word “register” and click Search. Several articles display that have similar words in them. When you see one that looks promising, click on it to see the detail.
For times when the knowledgebase doesn’t provide an answer, you can email customer support at firstname.lastname@example.org. You should receive a response in approximately 24 hours.
The webinar will provide a helpful overview and step-by-step instructions for using many of Family Tree Maker 2010′s new features. To attend the webinar, please register, and enter your genealogy record questions here. Thanks!