Posted by on September 18, 2009 in Site, Content

We are pleased to have resolved all issues relating to our use and access to the Drouin Collection. The existing Drouin collection will be available on (and other Ancestry international properties) on Monday, September 21.



good, good. dont scare us like that 🙂

September 18, 2009 at 2:58 pm

It will not be too soon for the collection to be back online. Just wished we had been notified that there was a problem instead of trying and trying over again to have access to the collection

September 18, 2009 at 3:13 pm

Please notify us in the future if there is a potential loss to a collection such as this. It is extremely important to so many people.

September 18, 2009 at 4:30 pm

I’ve really missed this collection as it is invaluable in my current project of extending ancestral lines of collateral families who settled in the upper Midwest.

September 18, 2009 at 5:55 pm
Andy Hatchett 

Phyllis – Re: # 3

Always be sure to copy anything that you want to keep or look at later to your computer- not to your shoebox or tree (which only copies the link to the images and not the images themselves).

That way you don’t have to worry about collections becoming unavailable.

September 18, 2009 at 5:56 pm

Thank you Ancestry and Jean-Pierre Pepin!

September 18, 2009 at 6:06 pm
Diane Fraley 

This is great news for all researchers of Canadian records. For those of us who posted sources in our data, I hope the information will reappear.

September 18, 2009 at 6:09 pm

Thank god it is back. That is pretty well my only source from the 1600s right down to my husband.

September 18, 2009 at 8:38 pm

Thank you very much to call concerned for finding a way to resolve this. These records mean so much to everyone

September 18, 2009 at 9:38 pm
Mary Beth Marchant 

I want to echo Andy Hatchett’s advice about copying the records that you find on Ancestry. Please, if you want those records, download them to your own hard drive or at least print a copy large enough to read. I hope everyone has learned a very good lesson here. Never depend on a web site to always have these records. Things happen sometimes over which they have no control.

September 19, 2009 at 12:05 am

The main reason for belonging is to be able to access these sites.

September 19, 2009 at 5:21 am

Doing the happy genealogy dance!!

September 19, 2009 at 7:57 am
Peg Nappier 

I am delighted – have been struggling through the familysearch pilot site and I actually MISS the less-than-perfect index we had. Will the links be restored for records we had attached? Truthfully, as long as it is back I will be happy either way.

September 19, 2009 at 8:15 am

Thank you for getting them back. It’s really appreciated.

September 19, 2009 at 8:41 am

Does Ancestry have any plans to place any part of Drouin in the World Archives Project?

September 19, 2009 at 1:32 pm

Huzzah!!! Thank you, Ancestry and Mr. Pepin. I really appreciate this. And I learned a very hard lesson in backing up my work!

September 19, 2009 at 2:37 pm
Jeanne Burnell 

thank goodness. I have been very discouraged without….now are we going to be recompensed for not having it for weeks?

September 19, 2009 at 3:11 pm

Thank you so very much Ancestry and Mr. Pepin! This just made my day!!!!

September 19, 2009 at 8:10 pm
Carole Smith Pepin (no relation to JP Pepin) 

Thank you!

Glad it is resolved.

September 20, 2009 at 1:24 am

Woo-hoo! I’m very happy this has been resolved…I’m looking forward to acknowledging & finding more of my Canadian ancestors. Thanks for bring it back!!!

September 20, 2009 at 10:42 am

Great news!

I will continue to make corrections to the index on Ancestry and I will continue to use the site of Jean-Pierre Pepin and everyone will be happy ;-))))))

September 20, 2009 at 1:39 pm

Thank Godness!!!! Such a valuable collection in the Canadian search data.. Hope this is a permanent solution as the Canadian site is a little slim pickings without it.

September 20, 2009 at 3:38 pm

I couldn’t be more pleased that the Drouin database will be returning to It is a primary source for me! Thank you for working out your differences. I really appreciate it! As one of the other posters said —download early and often!

September 20, 2009 at 5:40 pm

I am DELIGHTED that the Drouin Collection will be available on Monday! I was so upset when it was taken off Ancestry. It is an incredible source for primary records, and I am glad that the legal issues were resolved. Hopefully, the legal issues won’t return. I do think that has an obligation to its subscribers to be up front and notify its customers IN ADVANCE that a resource may be removed from its holdings.

September 20, 2009 at 7:33 pm
vasilichia barba 

I wont to know ssi nr. of my grandfather,[my mother side],nastu dimitrie how leaved in america 35 yers.thank you.

September 20, 2009 at 9:36 pm
Dale Renaud 

Very happy to hear. So to all the nay sayers that said it wouldn’t be back. You were wrong

September 21, 2009 at 4:03 am

#25 vasilichia barba

Birth: 02 Jan 1901
Death: 17 Dec 1999 (Verified)
Last Residence: 06604 (Bridgeport, Fairfield, CT)
Place of Last Benefit: (none specified)
SS Number: 040-24-0679
Issued in: Connecticut

September 21, 2009 at 6:37 am

This is a second to that “do not scare us like that again!” message.

thank you for endeavoring to work this out.

September 21, 2009 at 7:23 am

Very happy to hear.Thnk for sharing.

September 21, 2009 at 8:07 am
Verlina East 

Thank you so much.

September 21, 2009 at 9:11 am

A heartfelt and sincere “thank-you” to all parties responsible for finding a way to restore the availability of this database. These records are extremely valuable to many researchers and their loss was a huge blow.

While there appears to be a happy ending to this particular story there are several important lessons to be learned: For the many users who innocently relied on records saved to trees – we all now should know how crucial it is to save all records, documents and images to our personal hard drives and to print out large, legible, high quality hard copies of all source documents.

One of the other lessons was one that Ancestry has hopefully learned — i.e., if they want to maintain the trust of their subscribers they must be frank and forthcoming about any and all developements which may impact member research, well in advance of any such possible changes.

Don’t keep us in the dark until the 25th hour…please.

Thanks again for returning these records to us so swiftly.

September 21, 2009 at 12:02 pm

Unfortunately, the Drouin collection is still no longer avaiable through my public library’s Library Edition. I have tried this morning in two separate Massachusetts towns and it is absent from the Ancestry menu. I used to be able to access Drouin records at both of these libraries. The library will look into it and get back to me but I wonder if the settlement resumed access only to individual accounts and is no longer available through the library edition.

September 21, 2009 at 2:40 pm

I was so confused for the whole afternoon just looking for it. Finally I smartened up and googled it and it was explained to me why. But, for the money I pay every year, I think that we should have gotten a heads up concerning this, these records are so important it and it was a hardship not to have them at my fingertips. On another note, I do not like the homepage, I like the other set up much better, why change a good thing? If its not broke why change it?

September 21, 2009 at 4:59 pm

Thank God it’s back. I have used the collection to advance the family lines two generations. Even an incomplete index is better than no access; while the search is more time consuming, it is worth it for the results. It would be nice if the records that we find could be indexed as they turn up if they are not already.

September 21, 2009 at 10:06 pm

Al – RE #31
Extremely well said and to the point. I agree.

September 22, 2009 at 5:46 am
Pat Gadue 

I am delighted to be able to access the Drouin Collection on Ancestry again (even with its flawed index), but I wonder if anyone else has experienced the problem I am having with the collection. I have a Family Tree Maker program on which I also have my tree. When trying to access the Drouin Collection from this site (as I often did in the past)I no longer get a listing in the directory. I have discovered that the records are listed under the name, place and date, but if I attempt to atttach any of these records as a source, it fails to do so.

September 22, 2009 at 8:27 am
Linda Waggoner 


September 22, 2009 at 9:05 am

I am trying to become a member and to get started on my father’s family tree. But I cannot get past the user and password feature. Each time I try to get the password I run into one road block after another. I have tried to get intouch with someone but no answer. The links are as confusing as trying to find a real human being on the phone. I am about to give up and cancel my membership. I am frustrated because the help is no help.

September 22, 2009 at 11:00 am
Andy Hatchett 

Judy – Re:#38

I’m a bit confused by “trying to become a member”.

Have you actually subscribed to Ancestry’s service or are you just registering?

September 22, 2009 at 10:34 pm
Lee Ann 

Glad to have the records back!!!! Now could someone explain to a computer almost illiterate how to save records. I only sort-of paid attention when it was posted in the blog when the Drouin Collection was down (it didn’t matter very much then) I too depended on the records always being there. I hope to be smarter now. Thanks in advance for your advice.

September 23, 2009 at 10:31 am

Thank you for the return of the Drouin collection. And I echo another’s comment, keeping us informed before if, God Forbid, this happens again, (instead of after.)

I’ll renew my subscription..of which I had cancel because of this debacle

September 23, 2009 at 6:04 pm
Virginia Myers 

Having previously been very unhappy that I had lost so many records, I tried to save one of the Drouin records to my hard drive and got a notice that copying was blocked. Is there some secret to doing it that I do not know about??? I used the same procedure that works successfully for census reports, pictures, etc. If it makes a difference I have Windows Vista.

September 23, 2009 at 7:10 pm

In response to #42 I have also found a problem saving this collection to my computer.

When you go to the save it goes through the steps BUT does not save the document. I get no error message or any thing. Just no document

September 25, 2009 at 7:11 am

Ancestry, are there any plans to re-index this collection in the World Archives Project? There is so much material in those parish registers that does not come up when doing a search (e.g. names)….you have to read through them on their own sometimes to find what you’re looking for.

September 25, 2009 at 9:51 am

Que je suis content !!!!!

Merci !!!

September 25, 2009 at 12:40 pm

Great to have this collection back. Should note that many of the parishes around Ottawa were staffed even in the early days by Irish priests since they were mostly settled by Irish immigrants. The records for the most part are in English though the spelling of names leaves something to be desired.

September 26, 2009 at 2:45 pm
Sue Ellen 

I will have to admit that I have no idea what the Drouin Collection is or how to connect to it through Ancestory. It sounds very important and useful. Especially since I have Canadian ancestors who arrived early in Quebec.

September 26, 2009 at 5:43 pm
Charles Willford 

I’m still getting “error processing image” FTM 2010 and IE8.

Have not ever connected since it went back up on the 21st. Does it require a setting change?


September 28, 2009 at 1:46 pm
Jacqueline Sleeper Russell 

Really glad that the DROUIN is back. I have to agree with one thing though – there are many records missing from this collection – whole years are missing for some areas. I hope that more work is being done by Ancestry to complete this invaluable database.
I try to correct the many index errors I find and hope others take the time to do the same.

September 28, 2009 at 1:49 pm
Roger Verboncoeur 

One method of saving copies of primary records — A primer:

The intent is to make a copy of the primary record on your own computer from any source.

Go to and download and install their FREE PDF-Maker software. It will set itself up as a printer on your computer.

When you find a record you want to keep, adjust the sides of your browser to eliminate the black edges around the record. Click the PRINT button just above the image and select ‘normal print’. In the dialog box select the CutePDF printer and click on the Properties button, select either Portrait or Landscape and click OK. Select “Current View” in the lower left corner and click OK.

You will now be presented with a dialog box to select a path on your computer to save the record and a place to enter the file name. Complete the entries and click OK to save the record.

File names should be constructed to make it easy to relate to the person that it applies to. My Brother’s Keeper software assigns a number to each person and I use that to create the filename (you could have multiple Dave Smith records). My file names look like:
030891 1903-11-25 Baptism

Hope this helps. Roger…

September 29, 2009 at 9:43 am