Comments on: Family Tree Maker: Webinar on Sept. 30th http://blogs.ancestry.com/ancestry/2009/09/09/family-tree-maker-2010-webinar-questions/?utm_source=rss&utm_medium=rss&utm_campaign=family-tree-maker-2010-webinar-questions The official blog of Ancestry.com Tue, 21 May 2013 01:07:40 +0000 hourly 1 http://wordpress.org/?v=3.4.2 By: John White http://blogs.ancestry.com/ancestry/2009/09/09/family-tree-maker-2010-webinar-questions/#comment-40984 John White Wed, 23 Sep 2009 18:12:50 +0000 http://blogs.ancestry.com/ancestry/?p=2047#comment-40984 I am no longer able to print my descendant charts on banner paper. This capability was in previous versions up to FTM 10 but doesn't exist In either FTM 2009 or 2010. Is it possible to have this part of the program restored?? I am no longer able to print my descendant charts on banner paper. This capability was in previous versions up to FTM 10 but doesn’t exist In either FTM 2009 or 2010. Is it possible to have this part of the program restored??

]]> By: Stephanie http://blogs.ancestry.com/ancestry/2009/09/09/family-tree-maker-2010-webinar-questions/#comment-40980 Stephanie Wed, 23 Sep 2009 15:07:09 +0000 http://blogs.ancestry.com/ancestry/?p=2047#comment-40980 in Web Search- SAVE button in upper right corner does not work, i.e highlight, save to tree, shoebox ect. Have successfully used feature in past. Not working for wks. Overall, FTM 2010 & Ancestry.com are both great sites, helping me to create and maintain my family history. Thank You in Web Search- SAVE button in upper right corner does not work, i.e highlight, save to tree, shoebox ect. Have successfully used feature in past. Not working for wks.

Overall, FTM 2010 & Ancestry.com are both great sites, helping me to create and maintain my family history.

Thank You

]]> By: Michelle Pfister http://blogs.ancestry.com/ancestry/2009/09/09/family-tree-maker-2010-webinar-questions/#comment-40979 Michelle Pfister Wed, 23 Sep 2009 04:40:14 +0000 http://blogs.ancestry.com/ancestry/?p=2047#comment-40979 Hi everyone, We just wanted to thank you for keeping your questions coming for the webinar. We’re going to try and address as many of them as we can, but we only have so much time. Fortunately, there are plenty of other resources for you to learn what you are asking about. For instance, there have been many requests about documenting sources in Family Tree Maker. There are two webinars available in our archives at <a href="http://familytreemaker.com/About/Webinars.aspx" rel="nofollow">http://familytreemaker.com/About/Webinars.aspx</a> dated June 5th 2008 and March 12th 2009 that go over this. These webinars are still up to date with the new program, so they should be helpful. This webinar will also be available in the archives for those of you who are unable to view it live. We also want to thank you for the great ideas we’ve been receiving for new features in the software, and these are helping us set our priorities for upcoming releases even though they may not be addressed directly in the webinar. One more thing we wanted to make you aware of right now is that while we are happy to help out where we can, the blog is not the best way to get answers to specific questions in a timely manner. We are working on getting posts written that answer some commonly asked questions, but we don’t want you to have to wait for those if you’re wondering about something now. The best thing to do if you have a specific question about your tree is look in our Knowledge Base on FamilyTreeMaker.com under the Support menu, or by contacting customer support. The numbers for different areas are listed below. You can also email customer support at support@ancestry.com any time, and you should receive a response in approximately 24 hours. United States: 1-800-262-3787 , Monday-Friday from 10 a.m. to 6 p.m. EST. Within the UK: 0800 404 9723, Monday - Friday from 9am-7pm GMT, Sat 9am - 5pm GMT. Australia: 1-800-251-838, Monday – Friday from 9:00 am – 16:00 pm AEST New Zealand: 0800 442 100, Monday – Friday from 11:00 am – 6:00 pm NZT Hi everyone,
We just wanted to thank you for keeping your questions coming for the webinar. We’re going to try and address as many of them as we can, but we only have so much time. Fortunately, there are plenty of other resources for you to learn what you are asking about.

For instance, there have been many requests about documenting sources in Family Tree Maker. There are two webinars available in our archives at http://familytreemaker.com/About/Webinars.aspx dated June 5th 2008 and March 12th 2009 that go over this. These webinars are still up to date with the new program, so they should be helpful. This webinar will also be available in the archives for those of you who are unable to view it live.

We also want to thank you for the great ideas we’ve been receiving for new features in the software, and these are helping us set our priorities for upcoming releases even though they may not be addressed directly in the webinar.

One more thing we wanted to make you aware of right now is that while we are happy to help out where we can, the blog is not the best way to get answers to specific questions in a timely manner. We are working on getting posts written that answer some commonly asked questions, but we don’t want you to have to wait for those if you’re wondering about something now. The best thing to do if you have a specific question about your tree is look in our Knowledge Base on FamilyTreeMaker.com under the Support menu, or by contacting customer support. The numbers for different areas are listed below. You can also email customer support at support@ancestry.com any time, and you should receive a response in approximately 24 hours.

United States:
1-800-262-3787 , Monday-Friday from 10 a.m. to 6 p.m. EST.

Within the UK:
0800 404 9723, Monday – Friday from 9am-7pm GMT, Sat 9am – 5pm GMT.

Australia:
1-800-251-838, Monday – Friday from 9:00 am – 16:00 pm AEST

New Zealand:
0800 442 100, Monday – Friday from 11:00 am – 6:00 pm NZT

]]> By: Robin http://blogs.ancestry.com/ancestry/2009/09/09/family-tree-maker-2010-webinar-questions/#comment-40978 Robin Wed, 23 Sep 2009 04:34:57 +0000 http://blogs.ancestry.com/ancestry/?p=2047#comment-40978 # 135 John The last webinar that was archived took 4 or 5 weeks before it appeared on the website # 135 John

The last webinar that was archived took 4 or 5 weeks before it appeared on the website

]]> By: Lynn http://blogs.ancestry.com/ancestry/2009/09/09/family-tree-maker-2010-webinar-questions/#comment-40976 Lynn Wed, 23 Sep 2009 03:55:27 +0000 http://blogs.ancestry.com/ancestry/?p=2047#comment-40976 Is anyone having a problem with FTM 2010 freezing-up when they try to use the 2010 "Find & Replace" functionality. This continues to occur every time I try to use this functionality (i.e., numerous times over several days) -- I have compacted the file several times, but I have not yet un-installed/reinstalled FTM 2010 (a potential next step). I am currently not experiencing other technical difficulties as well as I have not had this issue in prior FTM versions that offered "Find & Replace." I am running FTM 2010 on XP. Is anyone having a problem with FTM 2010 freezing-up when they try to use the 2010 “Find & Replace” functionality. This continues to occur every time I try to use this functionality (i.e., numerous times over several days) — I have compacted the file several times, but I have not yet un-installed/reinstalled FTM 2010 (a potential next step). I am currently not experiencing other technical difficulties as well as I have not had this issue in prior FTM versions that offered “Find & Replace.” I am running FTM 2010 on XP.

]]> By: John Donaldson http://blogs.ancestry.com/ancestry/2009/09/09/family-tree-maker-2010-webinar-questions/#comment-40975 John Donaldson Tue, 22 Sep 2009 22:49:38 +0000 http://blogs.ancestry.com/ancestry/?p=2047#comment-40975 #125 Gordon Use the people menu attach and dettach John D #125 Gordon

Use the people menu attach and dettach

John D

]]> By: John Donaldson http://blogs.ancestry.com/ancestry/2009/09/09/family-tree-maker-2010-webinar-questions/#comment-40974 John Donaldson Tue, 22 Sep 2009 22:48:20 +0000 http://blogs.ancestry.com/ancestry/?p=2047#comment-40974 # 127 Arlis The webinars are archived and can be watched over and over again They usually turn up on this site a few days later http://www.familytreemaker.com/Support/ John D # 127 Arlis

The webinars are archived and can be watched over and over again

They usually turn up on this site a few days later

http://www.familytreemaker.com/Support/

John D

]]> By: John Donaldson http://blogs.ancestry.com/ancestry/2009/09/09/family-tree-maker-2010-webinar-questions/#comment-40973 John Donaldson Tue, 22 Sep 2009 22:46:12 +0000 http://blogs.ancestry.com/ancestry/?p=2047#comment-40973 #130 Mike I understand yes John D #130 Mike

I understand yes

John D

]]> By: John Donaldson http://blogs.ancestry.com/ancestry/2009/09/09/family-tree-maker-2010-webinar-questions/#comment-40972 John Donaldson Tue, 22 Sep 2009 22:45:03 +0000 http://blogs.ancestry.com/ancestry/?p=2047#comment-40972 # 132 Mary Have a look at this tutorial http://www.familytreemaker.com/Support/Tutorial2010/Tutorial2010.aspx It is also on your FTM under help John D # 132 Mary

Have a look at this tutorial

http://www.familytreemaker.com/Support/Tutorial2010/Tutorial2010.aspx

It is also on your FTM under help

John D

]]> By: Mary Storey http://blogs.ancestry.com/ancestry/2009/09/09/family-tree-maker-2010-webinar-questions/#comment-40968 Mary Storey Tue, 22 Sep 2009 17:45:06 +0000 http://blogs.ancestry.com/ancestry/?p=2047#comment-40968 I have Fammily Tree Maker 2009. I have yet to understand how the Media works. I have pictures I would like in the persons site but the only place I can put them is in the media on that person's page Is this the way it works? They don't move the picture, it just copies it to that media site. Is this the way that works? I have Fammily Tree Maker 2009. I have yet to understand how the Media works. I have pictures I would like in the persons site but the only place I can put them is in the media on that person’s page Is this the way it works? They don’t move the picture, it just copies it to that media site. Is this the way that works?

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