Comments on: Site maintenance POSTPONED until Tues Sept 1, 2009, 1 AM MDT

By: Sonia

Sonia — Thu, 03 Sep 2009 21:44:06 +0000

I thought the Site Issues Section would be where I’d find a list of reported problems with the new Census Views (yesterday I got stuck & it wouldn’t return) & today I can’t save images. It would be helpful if you had a nice chart showing known problems and anticipated fix dates. On the other hand, I have fiddle around just to get this Comment Box to pop up. Any chance you could send us msgs stating what the known problems are and letting us know that you’re working on them? Thanks

By: Andy Hatchett

Andy Hatchett — Wed, 02 Sep 2009 17:15:32 +0000

Patricia- Re:#25

I hope your problems are fixed by now.

I have no idea why I was able to access it and you weren’t- all I know is that I turned off my computer 11PM Mountain time and when I signed on the next morning about 10:30am all was working as it should be.

By: Estie Bennington

Estie Bennington — Wed, 02 Sep 2009 04:17:06 +0000

I paid for a year subscription and cannot use Ancestry.com. I tried to e-mail the different departments to have this matter corrected,and the e-mails would not send. The program is asking me to begin again and to enter my personal financial information again. Which I will not do. I kept a printed copy of the Secure Your 14-day Free Trial. Please correct this matter. I hope some will receive this message and e-mail me. It is not such a good way to get started. I am disappointed.

By: Patricia Seay

Patricia Seay — Wed, 02 Sep 2009 02:32:32 +0000

#21
It is now 10:30 p.m. eastern time and I still cannot get into my ancestrial tree. I get the cover sheet saying Ancestry is down for maintenance. There are no links on that allowing me to get directly to the Help area on Ancestry, either. I have cleaned cookies/temp files and rebooted – still I cannot get in. How can you be in?

By: Steve

Steve — Wed, 02 Sep 2009 01:36:01 +0000

#19 Ancestry took it away when they did not comply with the terms of the agreement.

Another example of not getting what you pay for and finally, someone is doing something about it.

Ancestry should not list databases on their website “for hire” if they are not done correctly or incomplete……simple as that.

While I agree that something is better than nothing, greater care should be taken with records that folks are paying monies to access.

Most records in Ontario are free anyway and the LDS pilot site is catching up on the rest.

By: Jackie

Jackie — Wed, 02 Sep 2009 00:48:29 +0000

Re: #7 Duff,

Question: is there a way to bring back ignored or merged hints when I need to rebuild someone? I lost many people in my tree also when I listened to the wrong people for advice. I could really use a way that will allow me access to prior records and family members that I no longer have in my tree.

By: andrea burckman

andrea burckman — Tue, 01 Sep 2009 23:39:20 +0000

After the upgrade half of my ancestors disappeared.

By: Andy Hatchett

Andy Hatchett — Tue, 01 Sep 2009 23:30:44 +0000

Patricia – Re:#20

I’ve been on it all day with no problem all in any area. It even seems quicker than normal!

By: Patricia Seay

Patricia Seay — Tue, 01 Sep 2009 22:49:16 +0000

Your announcement about Ancestry being down about >3 hrs….is long past. It has now been down about 15 hours. When will it be brought back up?

By: Andy Hatchett

Andy Hatchett — Tue, 01 Sep 2009 17:07:06 +0000

Willbenow – Re:#16

Ancestry isn’t real thrilled either.

Ancestry did *not* take the collection away- a court of law did… a BIG difference.