Comments on: Family Tree Maker: Pre-sell offer expired

By: Walt Broughton

Walt Broughton — Fri, 04 Sep 2009 19:38:32 +0000

DON”T buy FTM 2010. There is no support. I e-mailed FTM support August 30′th, and as of today, Sept. 4th, have had no reply. The program is very cumbersome. It takes many more steps to enter an individual. The index window is way to small to accomodate anything but short names, and in most cases you can’t see the first name. b&d dates are unavailable together in the index window, it’s one or the other, but not both. The program run’s very slow on my dual core 2 gig XP o/s computer. This program will confuse most people new to genealogy software. DON”T BUY IT!

By: J J Rosselle

J J Rosselle — Thu, 03 Sep 2009 01:09:57 +0000

I did not receive word of any pre-sale opportunity and wonder how it was conveyed.

By: Robin

Robin — Mon, 31 Aug 2009 19:46:59 +0000

#25

Yes, we are still waiting in New Zealand for the Australian Ancestry shop to release FTM 2010.

By: Peter Mason

Peter Mason — Sat, 29 Aug 2009 22:01:29 +0000

I just want to add my comment that I have had no offer yet but I assume this is because I am a UK member, and the UK version of 2010 is not yet available on the Ancestry shop.

Shouldn’t you (Ancestry) have made this clear in your offer Pre-sell offer web pages, blogs etc.?

Come on Ancestry – pull your socks up and clarify what members / consumers you are wanting to target and only target those members which your communication applies to, or clarify to all, what applies to who!!

I note no-one has made any official comment to previous complaints.

By: Judy Brown

Judy Brown — Fri, 28 Aug 2009 16:57:56 +0000

I, too, am very p’oed that I got notified 2 days before the offer expired. I had not read my e-mail for a couple of days, so, the offer had expired before I even knew about it. I have ordered the update at the regular price (due to your lack of timing notice). I have been using FTM for many many years, but I have to say I am beginning to get very frustrated with the service long time users receive.

By: Shirley Trew

Shirley Trew — Fri, 28 Aug 2009 03:42:18 +0000

I didn’t get the pre-sell offer either. I have been using FTM for so long I don’t remember when I started. I too have to receive special offers, so not sure if I’ll upgrade now unless I receive the pre-sell offer from them.

By: Paula

Paula — Thu, 27 Aug 2009 07:42:36 +0000

I received NO OFFER….I have used FTM since version 1 on DOS and am not running 2008.

WHAT HAPPENED TO MY PRESAIL PRICE OFFER ???

Amazing…you can sure find me when you want money for membership. At lease Broderbund valued their loyal customers.

Obviously someone there screweed up and it would be nice if you would come forth with what you seem to owe us.

By: Charles Simoneau

Charles Simoneau — Wed, 26 Aug 2009 14:21:14 +0000

I just received my copy of 2010 and loaded it. When I opened it there was nothing regarding registration, as stated in the mailer that the disk came in. I assume you have an option B. I bought my first copy of FTM in 1994 and you all still have not got your act together. Which means there was not an option A.
I do like the initial look of 2010.

By: Marion West

Marion West — Wed, 26 Aug 2009 13:19:31 +0000

Ditto to other comments -
Preferences set correctly, own 2009, never got the upgrade invitation.

By: Lisa Bowman

Lisa Bowman — Wed, 26 Aug 2009 03:12:44 +0000

I guess I was lucky. I got my first notice of the pre-sell on 08/05 and fortunately, I also received my reminder notice on 08/17 and got mine in time. You must make sure that Ancestry.com is on your list of contacts or e-mail may be considered “spam” and be sent to you junk mailbox. I have never had a problem with the pre-sells [got the disk for this on 08/24 and I ordered on 08/17] or any other Ancestry.com service and I’ve been a member since 2001.