Comments on: Updates to the enhanced image page

By: Sharon Medley

Sharon Medley — Mon, 17 Aug 2009 22:33:24 +0000

I don’t like the new format one bit. It is not easy to navigate and when I press advanced search you do not have the blanks to fill in additional information such as parents, spouce, etc. Before you could get several options of people and records when you typed in a name ( an easy way to find possable relations. Please go back to the old format.
Sincerely,
Sharon

By: Jade

Jade — Mon, 17 Aug 2009 15:28:54 +0000

State-by-State browse list for 1860 US Federal Census restored! Thank you!

By: Ken

Ken — Sun, 16 Aug 2009 13:30:14 +0000

Is there any possibilty that common sense will ever return to Ancestry,com? If something is not broken, don’t “fix” it. I returned to this site in hopes sanity had also returned. I was wrong. The very first Census record I attempted to save with this fiasco of an image program could not be saved because every time you tried to select save, the the page started flickering and jumping around. OK, so I tried to report the problem and guess what? You guessed right, that didn’t work either. Why am I not surprised. Nothing has changed. I see that the powers that be still insist on throwing together a slipshod program, and have the subscribers do the beta testing. It would be nice if someone would put this company out of it’s misery or would get someone in charge who has a clue as to what to do to fix this mess. By the number of unanswered comments on this page, the silence is deafening. If you stick your head in the sand far enough, you can’t hear the comments. If you can’t hear the comments, then everything is OK and we look for something else to “FIX”.

By: Lee

Lee — Sat, 15 Aug 2009 22:09:39 +0000

The “upgrade” you released on July 29th put us back into the dark ages. Gone is the ability to pan across the screen, to print current view and to view a screen full of real data rather than junk and green leaves. The ability to use the “old viewer” helps although it isn’t really the old viewer. What I need most from you is the ability to print “current view”. I run XP PRO and it does not matter WHAT BROWSER I use IE7 or Firefox I DO NOT get the option to print current view. I have been a subscriber since 2001 and I can truly say this is the worst mess I’ve seen from you so far. Why you are so intent on cramming this down our throats, I don’t know, but you are certainly wasting my time, money, paper and toner.

I began doing genealogy when the only way to view the census was on microfilm, and while I like the convenience of doing research in my own office, I do NOT like paying good money for something when I am receiving NO value for it.

And NO value is what I receive when I cannot print the information I need in the format which best suits my needs.

I believe your corporate philosophy needs an UPDATE. Do something nice for all of your long-time users–GET RID OF THIS UNFORUNATE UPADTE AND GIVE US BACK THE PREVIOUS SEARCH ENGINE AND PRINTING OPTIONS.

If you really want to update something and want to please you subcribers, concentrate on making the screen less cluttered, the images sharper, and acquiring more data collections. Also, make navigation easier and allow more options for resizing the screen images. And please provide good printing options so the data is readable once it is printed.

The last two weeks have been hell trying to make a very poor program work. Please make the nightmare go away.

By: Barbara Kollhoff

Barbara Kollhoff — Sat, 15 Aug 2009 22:03:37 +0000

I hate the new way or whatever you call it. I find it very difficult to find the things I use most. Why “improve” something when it wasn’t broke in the first place. I’m thinking of cancelling my subscription – there are surely better places to search w/o all the pain.

By: BobNY

BobNY — Sat, 15 Aug 2009 16:54:47 +0000

Helen, (#176)

And here is the unhelpful response I got from the US content product manager:

Bob, One of our genealogists is assessing the severity of the issue you’ve noted. More to come on this.

By: Jade

Jade — Sat, 15 Aug 2009 12:03:08 +0000

Anne,

What happened to the state-by-state browse links for the 1860 US Census?

I know what page an enumeration is on and want to look at the image again. The surname is strangely written by the enumerator, but I can’t figure out how the family is indexed by Ancestry.com (not even close to the way it was written).

Help!

By: Helen Clayton

Helen Clayton — Sat, 15 Aug 2009 06:00:27 +0000

Why has the description pages of each District now become unavailable on the UK Census Collections.
This is a vital piece of information when moving from one geographical area to another within the same town, village etc for finding the other part of a road etc that was not included fully in one eneumerators book.
I find the whole Enhanced Viewer images much more cluttered and includes too many added bits and pieces thus making movement on one page a maze of extra headings, buttons and small screen shots.
Please put back the desciptions pages of the Districts.
I notice that BobNY [Aug 3] had the same problem with the US Collections.

By: Nancy

Nancy — Fri, 14 Aug 2009 19:29:00 +0000

Have there been any Ancestry posts since the roll-out “fix” on Wednesday? There are people here who have posted problems with printing. Is anyone still having problems viewing some of the images and having the other controls not work on those pages? I am using Firefox and Vista Home Premium.

By: Carole

Carole — Fri, 14 Aug 2009 18:01:30 +0000

I cannot print any of the census pages. It comes up as this page is too large to print, please save to your computer.

I use Vista Home Premium and my browswer is IE7. I have not upgrated to IE8 browser.

I was under the impression this problem had been corrected.

It is very important for my noteboooks that I print out the entire page of the census and then zoom in and print out a close up of the names of my family members on the same page.

This can no longer be peformed.