Comments on: Tips on using the enhanced image page

By: Anne Mitchell

Anne Mitchell — Mon, 03 Aug 2009 19:31:54 +0000

This post is now closed. The conversation is being continued here: Updates to the enhanced image page

By: Alva L. Van Houten

Alva L. Van Houten — Mon, 03 Aug 2009 19:31:39 +0000

As I said in my previous post. I DO NOT LIKE THE NEW AND IMPROVED VERSION. I have one question. What age group do you think is using your website? Most serious genealogists are in the 45 plus age group. As such we were not born with a cumputer in our crib and coming to use them is not easy. To me they are a tool to acomplish a job and when some computer hot shot makes a site or service harder to use it is a large diservice. I am still thinking about discontinuing my subscription.

By: Jane

Jane — Mon, 03 Aug 2009 19:18:10 +0000

it doesn’t work. i’m unable to view it any larger than 50%. zoom doesn’t work. other buttons don’t work. i’m using latest version of firefox and at the suggestion of 136, i upgraded Adobe Flash and it still doesn’t work. i’m on ancestry every day. please go back to the old way till you get the bugs out.

By: Alva L. Van Houten

Alva L. Van Houten — Mon, 03 Aug 2009 19:16:26 +0000

What a crock!!!!! New and improved, hell no. All it does is make me swear and I HATE IT!! It is just something designed by computer hot shots with no thought given to the average genealogist who is already struggling to use an already complicated service. I am close to cancelling my subscription to Ancestry and use just Family Search. The saddest part is you cannot even get back to the old search although they have left the button there to drive you crazier!!!!

By: Katy

Katy — Mon, 03 Aug 2009 19:08:51 +0000

I’m trying to be patient as you work out the kinks. The “Maximize Image” button is my favorite because it gets rid of that transcription thingy at the bottom EXCEPT that today it isn’t working, or perhaps I’ve just hit webpages that don’t work. I’ve also found some that don’t print at all. When I try to Maximize or print, or change I get an “Error or page” at the bottom of IE8 and nothing happens. I save the images as jpg to my hard drive so I can view them in full and print them out. But why do I have to do this work around????

By: Connie S

Connie S — Mon, 03 Aug 2009 18:53:29 +0000

What happened to the Comments that we used to be able to see when someone corrected a census record?
Now it only tells us the category of the change, not why the person was making the change or how they knew they were right and Ancestry’s indexers were wrong. Hopefully, that potentially valuable information hasn’t been completely deleted…if it hasn’t been lost to the ages, puh-lease bring it back.

By: JamesJ

JamesJ — Mon, 03 Aug 2009 18:38:15 +0000

Using Firefox 3.0.12, I am not able to view any of the census info.
My browser goes into a continuous ‘loop’, switching between ancestry.com and another web site.
I eventually get tired of waiting, and open the same pages in an older version of IE – which works.
Not sure why you do not support Firefox – or what I am doing wrong.
I guess you can mark me down as a ‘not impressed’ with the ‘new’ viewer.
Thanks – James

By: Joy

Joy — Mon, 03 Aug 2009 18:21:36 +0000

Hate it get rid of the new inhanced viewer. You just got rid of a great thing to something you cannot use if you do a lot of researching and researching in different ways. Evidently you people don’t use it.

By: Connie

Connie — Mon, 03 Aug 2009 18:17:11 +0000

The problem I reported in 138 above seems to be specific to Firefox. It is working fine for me in IE, but still blinking with nothing coming up when I use Firefox.

And I certainly prefer Firefox…come on guys, Firefox is a standard browser, in fact the preferred browser for many, many people.

Please thoroughly test out these enhancements before switching, or if there is some secret to successfully using this viewer with Firefox, give us clear, written instructions with the download.

By: Pete Smee

Pete Smee — Mon, 03 Aug 2009 17:38:39 +0000

133 Written by:
James Turner Harris

James, you are wrong, there have not been 130 complaints, you didn’t see the previous 250 before they closed that thread and started this one because it was taking too long to load.