Comments on: Get help from experts at Expert Connect

By: Janie Villarreal

Janie Villarreal — Sat, 04 Jul 2009 03:46:51 +0000

OH MY GOD! Have I joined an expensive Genealogy website scam?
I am rather new here, and to find so many people full of excessive complaints. I have never heard so many people disgusted at your website
Ancestry.com I feel like I have jumped into a large explosive inferno of fire here. I am going to try it and if I feel the same way you do, I will definitely leave. I was so proud of myself for paying such an expensive amount of money just to find out otherwise. I paid for the world connect too. I thought it was pretty steep but then thought I would be getting steep/better assistance. A man from the place I need all my information offered to do it for less than $200.00, does that tell me something?

I just pray to God that I feel better than you all do and get all the information I need in an expedited manner.

By: Mike Fleming

Mike Fleming — Wed, 01 Jul 2009 22:55:53 +0000

Wow, looks suspiciously like genealogyfreelancers.com I’ve been signed up with them for the past year and really like how they do business. None of the bugs and easy to use. They also responded right away to any message I’ve sent. Yes, Virginia, there are alternatives!!

By: Todd Godfrey

Todd Godfrey — Wed, 01 Jul 2009 20:10:35 +0000

Thank you very much for your comments. We have reached out directly to those experiencing site issues. The Expert Connect issues mentioned here have been addressed in an update to the site earlier this morning including the Archives Available page, the payment page security warning, and the format of project titles and details.

Some of the comments posted have been about other features of Ancestry.com and we have our customer service team helping with these. Please keep the feedback coming as we use this beta period to enhance and improve this new service.

By: Sodindo Banana

Sodindo Banana — Tue, 30 Jun 2009 04:06:07 +0000

I like this. Of course, I’d rather travel to these locations myself or have someone help me for free… but if nothing else, I like having another option for getting information I need.

By: Dolores

Dolores — Mon, 29 Jun 2009 23:25:00 +0000

I am at a loss. Done Ellis Is, Kindred, Census, World Vital Rec, My Trees, SS Index. Looking for MARTIN BRUSKO BD 12-7-1895 born Czech/married Eliz Cernak, bd 11-16=1892, SS issued 1936 NYC to both. Need ancestry & geneology for medical. Thanks anyone…

By: Ashton Jones

Ashton Jones — Mon, 29 Jun 2009 19:54:54 +0000

I have been trying to find this one person and tht is how all of this started although i think i need some help? i believe tht he may have died last year but im not sure. if you could help tht would be grt and mean alot?

thnks

ashton

By: Sheree

Sheree — Mon, 29 Jun 2009 19:34:48 +0000

Need some help- just registered on expertconnect. I think I misunderstood about log in or log out- I have a private tree for many years and would like to figure out how to combine my two accounts- my longstanding personal account and the new one I just created for expertconnect- Can this be done?

Seems to many steps with two different accounts- Thanks

By: Sarah McCarty

Sarah McCarty — Sun, 28 Jun 2009 21:16:32 +0000

I tried to send on e-mail to Technical Support but was unable to because there’s an empty drop-down box under the Technical Support drop-down box that was a required field to be filled in prior to sending the e-mail. I need help with the following problem.

Today I received five e-mailed messages to my comcast.net account with the subject: “New message from smokinranchon Ancestry.com”. (All five messages are from the same person with different information.) When I hit either the “Reply Online” or the “View Message” buttons, I get the following message:

“It appears that you are trying to view a message that is not to you or from you. Please make sure that you are logged in to the site with the proper account and then try accessing the message again.” (Why would these messages come to my e-mail if they weren’t for me?)

None of these messages has yet appeared in my inbox on myfamily.com yet.

I would like to reply to this person because she is a known cousin, but I am unable to access the messages. Do the messages only post to my inbox or to myfamily.com once a day and that’s why I can’t access them?

Your help is greatly appreciated.

By: tonia

tonia — Sun, 28 Jun 2009 16:37:25 +0000

I tried to sign up yesterday, and kept getting that I wasnt putting in my information correctly…either at all or incorrect, tried doing it for a monthly payment option.
Each time I did it, there would be a different problem…First it was the city, zip code, credit card not valid…then one time EVERYTHING was wrong…..I am pretty sure I know where I live, and I am damn sure my credit card is good…
so after several attempts…I gave up
Oh well

By: BobNY

BobNY — Sat, 27 Jun 2009 17:45:01 +0000

Your cute little pictograph for Record Lookup states, “Locate the archive you need.”

However, on the Expert Connect homepage if one clicks though on Archives Available, the result is:
“We’re sorry. An error occurred while processing your request. Please try again later, or contact Customer Support for assistance.”

Failure at step 1 makes it rather difficult to provide any meaningful feedback.