Comments on: Temporary website problems earlier today (now resolved)

By: David Graham

David Graham — Mon, 29 Jun 2009 20:17:22 +0000

Thanks to everyone for your comments on this post. A number of issues have been reported that we will look into. At this point we have not identified any site-wide errors. If you continue to experience difficulties with a portion of the Ancestry website I recommend that you contact Member Services at 1-800-ANCESTRY (1-800-262-3787).

At this point I am also going to close comments on this post as it does not appear that there are any current issues relating to the brief website problems on 23 June 2009.

Thanks,
David Graham
Ancestry.com Product Management

By: Tony Cousins

Tony Cousins — Mon, 29 Jun 2009 17:12:41 +0000

Carole #42

I totally agree – the vast majority of the trees are simple clones of other trees that have been created by the name-gatherers with no source records and a mountain of flawed and incorrect data.

One tree I followed just for fun went all the way back to Charlemagne, Nero and Herod and even further – how is that really possible? – all in the same tree. I was actually thinking I was going to find an Adam and Eve, or a pair of apes depending on your point of view

TonyC

By: Carole

Carole — Mon, 29 Jun 2009 15:27:40 +0000

ANCESTRY WORLD TREES STILL DO NOT LOAD. I am on broadband, and it takes up to 2 minutes for the page to load. When the trees finally appear, they look like a grade school primer page. Are you finally squeezing out the freebie pages from Rootsweb?

What’s the problem here Ancestry?

Get your act together and fix the problems instead of concentrating on the fancy graphics, “new” search that is loaded with bugs, drop down boxes and the ridiculous new tree system with the flashing green leaves that are being cloned at a furious rate, unsourced and being accepted as FAMILY.

I want to see the real trees that real genealogists have researched. I don’t want to put in a name and have 45 Ancestry New Member Trees come up, all with the same INCORRECT unsourced information, stolen pictures and documents, and with wives and children duplicated under the wrong parent, or added in twice or three times over.

I am very angry.

By: Barbara Stracener

Barbara Stracener — Mon, 29 Jun 2009 03:34:00 +0000

june 27,2009 at 8:30 pm

I am still locked out of Ancestry..
I upgraded my account Mar.22, 2009
so please help !!

By: Cherie

Cherie — Sun, 28 Jun 2009 21:56:34 +0000

Problems persist.

BTW: I did e-mail Kenny Freestone. Nothing back yet.

Still can’t access WWI Cards or newpaper articles and World Tree is slower than molasses in January.

I know others are having problems with slow loading trees, but is anyone else experiencing image problems?

Also, has anyone else been getting “extra” spam in their mail since Ancestry changed over to the new message system?

Maybe someone hacked their system if people’s trees are getting all messed up?

Up for renewal in a month. Subscribed for convenience of not having to go to FHC or library. Current frustration almost isn’t worth it. This isn’t the FIRST time, but for me it’s the WORST time.

Hope they can get this resolved soon.

By: sharon blassingame

sharon blassingame — Sun, 28 Jun 2009 21:08:16 +0000

I dont know if it has anything
to do with this, but I just attempted to populate parents,siblings, and spouses based
on Ancestry hint ‘leaves’. I’ve ended up with a hodge podge of info
in the family tree. There are names
i’ve never heard of before! does
this mean I need to also by tree maker to keep this from happening again? I would rather do my own
storage if yours are nor reliable.
please advise.

By: sharon blassingame

sharon blassingame — Sun, 28 Jun 2009 19:36:52 +0000

i have also had problems, changed
browsers, and stll had problems.

By: Brandy Halman

Brandy Halman — Sun, 28 Jun 2009 15:07:23 +0000

I am a member of ancestry.com and i just renewed a few months ago for the year. When I log in I am not able to view any records it says I am only a registed guest. My family tree maker will not let me view items either. Is there anyone else having this problem?

By: Patricia Secrest

Patricia Secrest — Sun, 28 Jun 2009 05:37:10 +0000

I am not able to view the entire family tree. Why not?

By: Lee Bennett

Lee Bennett — Sun, 28 Jun 2009 04:46:58 +0000

It’s been over 24 hours, and I still am unable to do most searches from FTM Ver. 16, or directly on the Ancestry site. The issues certainly are lasting more than an hour! I just tried another search and got your generic, “Sorry” window again