Comments on: Good Way to Learn About New Content

By: Diane

Diane — Thu, 28 May 2009 16:00:25 +0000

Gary and Jana,
On May 16, I asked you to let us know when the next monthly newsletter will be emailed. There has not been a reply.

It is obvious that there are others, like me, who are not receiving the monthly YET who receive the weekly.

Being tech savvy, trust me — my settings are correct. My suspicion is that your newsletter selection settings are holding on to an old email — probably the one I originally used when I started with ancestry.com some 8-10 yrs ago. My suspicion is that you are not clearing that old email address for the monthly newsletter — even when I opt out of the newsletter and then re-select it.

Since you won’t be allowing replies on this blog posting soon, getting this in before you close it down.

I can live without the monthly newsletter of course. It’s more a matter of customer service and communications. Would never have complained but Gary’s original blog posting stimulated frustrated customer responses that many of us don’t receive it. Would someone please reply to us?

By: Ida French

Ida French — Thu, 28 May 2009 12:42:58 +0000

Where is all the new U.S. Content that was promised?

By: Pablo

Pablo — Thu, 21 May 2009 09:44:50 +0000

Carolyn, I guess that might help. City of Hotels

By: Carolyn

Carolyn — Wed, 20 May 2009 16:25:38 +0000

How about a daily short short email listing the new databases added that day, at the end of the day? No ads, no axtra stuff, just links to the new stuff. I check everyday to see what it new, I don’t wait for a newsletter with extras stuff I’m not interested in it. Thanks

By: Vona

Vona — Tue, 19 May 2009 19:18:44 +0000

I wonder how I can info when I am a member. I have been since 5-5-09

By: Virginia

Virginia — Tue, 19 May 2009 14:17:52 +0000

Like many who have responded here, I do not receive the weekly or monthly newsletters. I have checked both many times, with no luck. I don’t have a filter, either, so they wouldn’t be stopped by my email.

I liked the 24/7 pages very much and wish they had continued.

By: Sara Brinton

Sara Brinton — Mon, 18 May 2009 19:18:04 +0000

I have nver received the newsletter or update, even though the boxes are checked, and have been for a long time

By: Mary Beth Marchant

Mary Beth Marchant — Mon, 18 May 2009 16:26:09 +0000

To Sylvia #14–As state census records go on line, you may find your name on them. Ancestry has Florida State census records for 1945 on line and the Federal census for 1940 will be released in 3 years. If you are listed in a telephone book you will find your name on different web sites-In this day and age of the internet, it is impossible to keep your name off a web site unless you live completely under the radar-never have a phone, never buy anything, etc. If you were born in Texas as I was, my birth date and location as well as my parents names are available on line through Texas records. I believe North Carolina does the same.

By: Tony

Tony — Sun, 17 May 2009 12:14:47 +0000

I have bought your family tree maker deluxe and have found it a rip off. It won’t do anything until
you committ buying more of your product. Fool me once!!!!!

By: Diane

Diane — Sat, 16 May 2009 21:55:01 +0000

Jana, please advise when the next monthly will go out so that we can confirm we didn’t receive. All my selections were already correct but I redid them anyway. And it hasn’t been going to spam.