Comments on: Some of our data sets are not returning results in search http://blogs.ancestry.com/ancestry/2009/04/27/some-of-our-data-sets-are-not-returning-results-in-search/?utm_source=rss&utm_medium=rss&utm_campaign=some-of-our-data-sets-are-not-returning-results-in-search The official blog of Ancestry.com Wed, 23 Jul 2014 22:18:17 +0000 hourly 1 http://wordpress.org/?v=3.5.2 By: Constance Peckhttp://blogs.ancestry.com/ancestry/2009/04/27/some-of-our-data-sets-are-not-returning-results-in-search/#comment-37979 Constance Peck Tue, 05 May 2009 23:20:56 +0000 http://blogs.ancestry.com/ancestry/?p=1095#comment-37979 What Andy said…
Anne,

Just one question…

Why does Ancestry refuse to acknowledge that they are a 24/7 worldwide business and set their staffing requirements accordingly?

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By: Susanhttp://blogs.ancestry.com/ancestry/2009/04/27/some-of-our-data-sets-are-not-returning-results-in-search/#comment-37941 Susan Mon, 04 May 2009 23:55:22 +0000 http://blogs.ancestry.com/ancestry/?p=1095#comment-37941 My blood pressure is through the roof trying to do my genealogy. Ancestry, you are taking the joy out of it> Why do you keep changing things that used to work. Search in the census do not work half the time. I put in a name and county of a person whom I know to be there, but you bring back either no results, or they are in the list somewhere within 50 pages of results. When I put in Louis C. Holloway in Ellis Co Texas for the 1920 census, and get no results, after just looking at the darned thing on Heritage.com, and a whole lot faster than Ancestry, it makes me crazy.
PLEASE PLEASE fix this, and I think you owe everyone some free time at the end of our subscriptions, because we can’t use this half the time.

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By: Topics about Rootsweb » Archive » Ancestry.com Blog - » Some of our data sets are not returning …http://blogs.ancestry.com/ancestry/2009/04/27/some-of-our-data-sets-are-not-returning-results-in-search/#comment-37918 Topics about Rootsweb » Archive » Ancestry.com Blog - » Some of our data sets are not returning … Mon, 04 May 2009 12:49:11 +0000 http://blogs.ancestry.com/ancestry/?p=1095#comment-37918 [...] Anne Mitchell placed an interesting blog post on Ancestry.com Blog – » Some of our data sets are not returning …Here’s a brief overviewIsn’t that one of the staff monitored Rootsweb boards? Comment Number: 7; Written by: Tony Cousins; Posted on: April 27, 2009 at 10:14 am. As a follow up, how on this earth can you state that “We have fixed the issues with databases not … Not working yet: Scotland censuses 1841, 1851, 1861, 1871, 1881, 1891. Comment Number: 16; Written by: Sherry; Posted on: April 27, 2009 at 10:55 am. Ontario Databases Not Working (have not checked each and every one) 1851 Census … [...]

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By: Maryleahttp://blogs.ancestry.com/ancestry/2009/04/27/some-of-our-data-sets-are-not-returning-results-in-search/#comment-37899 Marylea Sun, 03 May 2009 21:20:40 +0000 http://blogs.ancestry.com/ancestry/?p=1095#comment-37899 When trying to narrow down the census search to a specific year (i.e.1880)the choices I get do not include the US 1880 Census. Is this part of the data set problems?

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By: Russ McClehttp://blogs.ancestry.com/ancestry/2009/04/27/some-of-our-data-sets-are-not-returning-results-in-search/#comment-37886 Russ McCle Sun, 03 May 2009 16:29:24 +0000 http://blogs.ancestry.com/ancestry/?p=1095#comment-37886 I just re-searched Anna Morris adding Year of birth, and date and place of death and received 7,156,642 results, how broken is your search engine? And no tech support until Monday? Very poor customer service or should I say disservice. If you want to keep your customers, you have to improve customer service.

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By: Russ McClehttp://blogs.ancestry.com/ancestry/2009/04/27/some-of-our-data-sets-are-not-returning-results-in-search/#comment-37885 Russ McCle Sun, 03 May 2009 16:17:47 +0000 http://blogs.ancestry.com/ancestry/?p=1095#comment-37885 The results issue has NOT been solved. I just tried to search for Anna Morris, born in NJ and lived in NJ and received over 1,290,000+ results in the census database alone. It picked up every Ann, Ann and Morris in the US Census collection. Why do you keep screwing up your search engine and the search and results page. KISS Keep It Simple Stupid and if it ain’t broke don’t fix it. I am getting very tired of all this BS.

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By: Kathiehttp://blogs.ancestry.com/ancestry/2009/04/27/some-of-our-data-sets-are-not-returning-results-in-search/#comment-37844 Kathie Sat, 02 May 2009 15:32:31 +0000 http://blogs.ancestry.com/ancestry/?p=1095#comment-37844 I’m really glad we got the results issue taken care of but what about the “ads” issue. When we hit the back button, we have to go thru a series of Ancestry ads. You told me it was my PC but I think its obvously not since it appears that many others are having the same problem. Like one person said, we’re all members. What are you trying to sell us?

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By: Jan Rubenkoenighttp://blogs.ancestry.com/ancestry/2009/04/27/some-of-our-data-sets-are-not-returning-results-in-search/#comment-37796 Jan Rubenkoenig Fri, 01 May 2009 03:46:25 +0000 http://blogs.ancestry.com/ancestry/?p=1095#comment-37796 In response to #25 who said just click on switch to old search…..it no longer works for me. I can only use the new search option and I don’t even like it that much. Some things have been an improvement but I would prefer to use the old search option and I can’t even get it activated. When I emailed the help desk I was told to try again. I would not have even reported it if I had not tried numerous time with no sucess to switch back to the origina search option. Maybe #24 is haveing the same problem as me.

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By: Anne Mitchellhttp://blogs.ancestry.com/ancestry/2009/04/27/some-of-our-data-sets-are-not-returning-results-in-search/#comment-37719 Anne Mitchell Wed, 29 Apr 2009 18:43:08 +0000 http://blogs.ancestry.com/ancestry/?p=1095#comment-37719 Brian,

Have you tried setting “Lived in (Residence”" to Louisiana, USA?

And if you are in exact search, try just making that field exact,no others.

And then on the left hand side, scroll down and choose Census and Voter list — that will narrow down to census’s.

And from there you can choose the era or decade.

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By: hdouglas161http://blogs.ancestry.com/ancestry/2009/04/27/some-of-our-data-sets-are-not-returning-results-in-search/#comment-37718 hdouglas161 Wed, 29 Apr 2009 18:38:42 +0000 http://blogs.ancestry.com/ancestry/?p=1095#comment-37718 I have been trying to locate various ancestors on the 1850 and 1860 census in Louisiana. When I input my search criteria I get a list of names, few if any of which are in Louisiana. I then have to troll through page after page of irrelevant names and still haven’t found the person I was seeking. I’ve seen these ancestors on the 1850 / 60 census before, but was foolish enough to think I didn’t need a paper copy, that I could just go to Ancestry.com. I’ve spent hours on this stuff and am getting pretty disgusted. Is this a temporary problem or is it systemic? brian

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