Comments on: London Workhouse Records and More to Come http://blogs.ancestry.com/ancestry/2009/03/27/london-workhouse-records-and-more-to-come/?utm_source=rss&utm_medium=rss&utm_campaign=london-workhouse-records-and-more-to-come The official blog of Ancestry.com Sat, 25 May 2013 04:38:25 +0000 hourly 1 http://wordpress.org/?v=3.4.2 By: roger http://blogs.ancestry.com/ancestry/2009/03/27/london-workhouse-records-and-more-to-come/#comment-37415 roger Mon, 06 Apr 2009 12:53:24 +0000 http://blogs.ancestry.com/ancestry/?p=811#comment-37415 Echo Can you tell me exactly what is going on with access to these Records. I'm on the old UK Annual Subscription till it comes up for renewal in July. At first I had no access to these record and was told I needed to upgrade my subscription. Then for a while I had access and now access has once again been stopped. What is going on? Do I need to upgrade to gain access? From the community pages I note that people in my position, who have complained directly to Ancestry, have had e-mails saying that it is a mistake and they should have access as the old UK Subscription is the equivilant of the 'Premium' subscription level. Just to confuse things I do appear to have access to Irish Records which are part of the Premium package! Please can you clarify this once and for all. Roger Echo

Can you tell me exactly what is going on with access to these Records.

I’m on the old UK Annual Subscription till it comes up for renewal in July. At first I had no access to these record and was told I needed to upgrade my subscription. Then for a while I had access and now access has once again been stopped.

What is going on? Do I need to upgrade to gain access? From the community pages I note that people in my position, who have complained directly to Ancestry, have had e-mails saying that it is a mistake and they should have access as the old UK Subscription is the equivilant of the ‘Premium’ subscription level.

Just to confuse things I do appear to have access to Irish Records which are part of the Premium package!

Please can you clarify this once and for all.

Roger

]]> By: bromaelor http://blogs.ancestry.com/ancestry/2009/03/27/london-workhouse-records-and-more-to-come/#comment-37310 bromaelor Wed, 01 Apr 2009 14:17:37 +0000 http://blogs.ancestry.com/ancestry/?p=811#comment-37310 Elaine, I'm in the same position as you! When I renewed my membership last time I got an email from Ancestry saying .... "Looking forward we will continue to add to our record collections, both existing and new, so giving you even more opportunities to discover new ancestors and create rich pictures of those you already know something about. These will include the addition of major new international record collections." They didn't mention that I would have to pay extra for that privilege!!! Elaine, I’m in the same position as you!

When I renewed my membership last time I got an email from Ancestry saying ….
“Looking forward we will continue to add to our record collections, both existing and new, so giving you even more opportunities to discover new ancestors and create rich pictures of those you already know something about. These will include the addition of major new international record collections.”
They didn’t mention that I would have to pay extra for that privilege!!!

]]> By: Elaine Wareham http://blogs.ancestry.com/ancestry/2009/03/27/london-workhouse-records-and-more-to-come/#comment-37306 Elaine Wareham Wed, 01 Apr 2009 11:28:28 +0000 http://blogs.ancestry.com/ancestry/?p=811#comment-37306 I currently have the UK and Ireland Deluxe membership, which was the standard UK membership before the UK Essentials and Premiums packages were introduced last August/September. I contacted Ancestry last week and was told that I would be able to view the new LMA records with this membership - and I could - for one day (Friday 27th). By Saturday morning the access had been withdrawn. I know I am not the only one in this position - but it seems Ancestry are not very quick to respond to emails this week to tell us all what is going on. I currently have the UK and Ireland Deluxe membership, which was the standard UK membership before the UK Essentials and Premiums packages were introduced last August/September.

I contacted Ancestry last week and was told that I would be able to view the new LMA records with this membership – and I could – for one day (Friday 27th). By Saturday morning the access had been withdrawn.

I know I am not the only one in this position – but it seems Ancestry are not very quick to respond to emails this week to tell us all what is going on.

]]> By: Echo King http://blogs.ancestry.com/ancestry/2009/03/27/london-workhouse-records-and-more-to-come/#comment-37288 Echo King Wed, 01 Apr 2009 01:04:20 +0000 http://blogs.ancestry.com/ancestry/?p=811#comment-37288 Michelle - your question is a very good one. I will try to explain. As our record collections have grown in the last year, the need has arisen to create record packages which are more closely aligned with the various phases and geographical needs of our members’ family history research. The new packages provide options for members depending on their level of advancement and where their ancestors come from, and in doing so also represent better value for money as members only pay for the records they need to access. For example, most new members only use core records such as census and BMD whereas more experienced members want to explore a wider range of records. Also, depending on what knowledge they already have about their family history, members may need just Australian records, or a combination of UK, Australian and/or other international records. You should be receiving additional information soon that explains more about the various package options. Michelle – your question is a very good one. I will try to explain. As our record collections have grown in the last year, the need has arisen to create record packages which are more closely aligned with the various phases and geographical needs of our members’ family history research. The new packages provide options for members depending on their level of advancement and where their ancestors come from, and in doing so also represent better value for money as members only pay for the records they need to access.

For example, most new members only use core records such as census and BMD whereas more experienced members want to explore a wider range of records. Also, depending on what knowledge they already have about their family history, members may need just Australian records, or a combination of UK, Australian and/or other international records.

You should be receiving additional information soon that explains more about the various package options.

]]> By: Echo King http://blogs.ancestry.com/ancestry/2009/03/27/london-workhouse-records-and-more-to-come/#comment-37285 Echo King Wed, 01 Apr 2009 00:47:22 +0000 http://blogs.ancestry.com/ancestry/?p=811#comment-37285 Alex Our main focus right now is to complete the name indexes for the parish records from collections of the London Metropolitan Archives. We are always reviewing our options for the other collections and are interested in indexing as much as we can. In the meantime we hope you will enjoy the access you have to the images. Alex

Our main focus right now is to complete the name indexes for the parish records from collections of the London Metropolitan Archives. We are always reviewing our options for the other collections and are interested in indexing as much as we can. In the meantime we hope you will enjoy the access you have to the images.

]]> By: Moragh http://blogs.ancestry.com/ancestry/2009/03/27/london-workhouse-records-and-more-to-come/#comment-37277 Moragh Tue, 31 Mar 2009 22:22:49 +0000 http://blogs.ancestry.com/ancestry/?p=811#comment-37277 When are you going to include Scottish and Irish records , poor law records birth, death and marriage etc. I have to pay for them again from an other source. I can understand why no new Census records, But not the others. I have a World delux membership that up for Renewal soon! When are you going to include Scottish and Irish records , poor law records birth, death and marriage etc.
I have to pay for them again from an other source. I can understand why no new Census records, But not the others. I have a World delux membership that up for Renewal soon!

]]> By: Tony Cousins http://blogs.ancestry.com/ancestry/2009/03/27/london-workhouse-records-and-more-to-come/#comment-37272 Tony Cousins Tue, 31 Mar 2009 16:45:26 +0000 http://blogs.ancestry.com/ancestry/?p=811#comment-37272 Hi Michelle, I didn't realise you were in Australia - but the same situation still exists. Back in September 2008 the exchange rate to the US dollar for the Australian Dollar was .848 so 299 AUD was equal to around 253 USD. That same 299 AUD now converts to 207 USD at .693 exchange rate. A huge drop in revenue from Australia - what do you think? TonyC Hi Michelle,

I didn’t realise you were in Australia – but the same situation still exists.

Back in September 2008 the exchange rate to the US dollar for the Australian Dollar was .848 so 299 AUD was equal to around 253 USD. That same 299 AUD now converts to 207 USD at .693 exchange rate.

A huge drop in revenue from Australia – what do you think?

TonyC

]]> By: Michelle http://blogs.ancestry.com/ancestry/2009/03/27/london-workhouse-records-and-more-to-come/#comment-37261 Michelle Tue, 31 Mar 2009 02:34:06 +0000 http://blogs.ancestry.com/ancestry/?p=811#comment-37261 All true, but I'm not in the UK. I'm in Australia, so the exchange rate is not good. It's more the principle of calling something the UK package but then not including all UK records. Cheers, Michelle All true, but I’m not in the UK. I’m in Australia, so the exchange rate is not good.

It’s more the principle of calling something the UK package but then not including all UK records.

Cheers,
Michelle

]]> By: Michelle http://blogs.ancestry.com/ancestry/2009/03/27/london-workhouse-records-and-more-to-come/#comment-37260 Michelle Tue, 31 Mar 2009 02:33:18 +0000 http://blogs.ancestry.com/ancestry/?p=811#comment-37260 All true, but I'm not in the UK. I'm in Australia, so the exchange rate is not good. Cheers, Michelle All true, but I’m not in the UK. I’m in Australia, so the exchange rate is not good.

Cheers,
Michelle

]]> By: Tony Cousins http://blogs.ancestry.com/ancestry/2009/03/27/london-workhouse-records-and-more-to-come/#comment-37241 Tony Cousins Mon, 30 Mar 2009 15:34:50 +0000 http://blogs.ancestry.com/ancestry/?p=811#comment-37241 Hi Michelle, Not wanting to be too cynical but have you considered the current exchange rates vis-a-vis the pound and the dollar. Not too long ago when the rate was around two dollars to the pound the UK world coverage charge of 155 pounds did sort of compare to the US rate for world subscription of 299 dollars. At the current exchange rate that same 155 pounds converts to around 220 dollars - a whopping drop in revenue from the UK customers. Now the cynical part, maybe the new UK Heritage Plus package is a way of clawing back some revenue. My renewal is coming up in June, I may cancel my US subscription and get my daughter to join in the UK, I think I'd still get the access I needed - and save 79 dollars :) TonyC Hi Michelle,

Not wanting to be too cynical but have you considered the current exchange rates vis-a-vis the pound and the dollar.

Not too long ago when the rate was around two dollars to the pound the UK world coverage charge of 155 pounds did sort of compare to the US rate for world subscription of 299 dollars.

At the current exchange rate that same 155 pounds converts to around 220 dollars – a whopping drop in revenue from the UK customers.

Now the cynical part, maybe the new UK Heritage Plus package is a way of clawing back some revenue.

My renewal is coming up in June, I may cancel my US subscription and get my daughter to join in the UK, I think I’d still get the access I needed – and save 79 dollars :)

TonyC

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