Comments on: Temporary site problems

By: Lorena

Lorena — Tue, 31 Mar 2009 17:24:57 +0000

hey, this is lorena! be my friend, just give me some more updates from you.since i'll be working at background check

By: RP McMurphy

RP McMurphy — Thu, 26 Mar 2009 22:15:36 +0000

HOW MUCH LONGER AM I NOT GOING TO BE ABLE TO ACCESS MY TO DO AND QUICK LINKS??? AND YES, I’M SHOUTING SINCE NOBODY SEEMS TO BE ABLE TO HEAR ME!!

By: Annette

Annette — Sun, 22 Mar 2009 00:28:11 +0000

As of today I am still having problems with the site. I was sent an email that some documents matched someone. I went and followed the link and it was saying above the document that this person already had this document. So I hit ignore. Well I went back to view there was no documents at all. Also when clicking on hints to view a hint tree it will not load. This is really annoying and thought most of this had been fixed. Thank you for hearing me out.

By: Joyce

Joyce — Tue, 17 Mar 2009 19:13:05 +0000

I don’t know what is wrong with this web site, but I have been unable to use it for over a week. The home page says All Widgets have been added to your page, and more to come and will let you know. I didn’tpay for widgets, week before it work perfit. and now its a complete mess. I do believe you need the old web site person who use to be in charge, and not the one you now have. THis never use to be like this. I could use it any time day or night, and get around on it. Not now. Family of the person you are looking for is hid, and when you bring up the family you only get family tree. So what is going on out there in Utah!!!!!!!!

By: Carol A. H.

Carol A. H. — Tue, 17 Mar 2009 04:14:38 +0000

To Amanda Green #28

I would be very interested in learning if you got your trees back. I haven’t lost a whole tree yet. I don’t know how you would get them back. Call Tech Service at 1-800-262-3787 10 am to 5 pm, Eastern time, if the problem still exists. I find they try to be helpful to a point. The point is how much they know. Some of them just don’t know what all the problems are but at least they are in the United States and speak English as a first language.

I spent 2 hours with Microsoft tech service Sunday afternoon! I spoke to 5 different people In the Philippines and India before I finally got to someone ( #6 ) who could fix my problem. That was a nightmare! Too bad companies out-source techical help to foreign countries. Understanding their English is half the problem.

Make a GEDCOM file of each of your trees and save them somewhere on another medium.

By: Frank Haberman

Frank Haberman — Mon, 16 Mar 2009 19:49:01 +0000

I too, have been a customer of Ancestry, dating back to the days when Broderbund was managing the software side.

I use to write reviews for the software when Broderbund was running the show, that stopped when new management moved in.

As for the changes and problems at Ancestry, I have switched my service to a month to month and now pay more and get less in return.

Each time, I cancell my service, I get a pop-up and explain why and how to improve things, but surprised no reply.

I choose to retain the old format when searching for family, however, after review two to three pages, it swithches to the format, that I hate with a passion. When I click on the tab, to switch back to the old format, it starts me over again. This is just a plain waste of time and money.

Ancestry, should take a hard look at the state of the economy. Ancestry is not many of list today as being required to make it from day to day. I don’t know how much Ancestry values my money or yours, but someone needs to open their eyes. Remember it our dollars that built your company, not your programmers. It’s time to maybe start rewarding your customers that Ancestry, what it is today.

By: Amanda Greene

Amanda Greene — Mon, 16 Mar 2009 00:31:33 +0000

Help!!! All of my family trees are missing. I did a tremendous amount of work last month (Feb 2009) and printed screen images, but not did not download the trees to back them up. What did you do with them??? Will you fix this problem and put my trees back???

By: Carol A. H.

Carol A. H. — Sun, 15 Mar 2009 04:17:34 +0000

Well, now that I’m calmer, I can send a new blog. Friday is my day off and the only day I can really talk to a Tech Service person, since I tend to save up my problems and questions and sit down prepared to wait while my phone is on speaker. Yesterday, I got through with very little wait time.

I have learned that if you have Windows 98 or lower, you are going to have more problems with ancestry than XP or Vista. Not good news for some folks, I’m sure. I have XP. If your browser is IE, it should be at least version 7 or higher. Firefox version 3 is supposed to work well but I never noticed any improvement on my system. I have the highest speed available on a dedicated cable through my ISP.

I mentioned that I was getting duplicate source records in my online trees. The support guy said they knew about that. (Another problem they don’t talk about.) The quick links are back so I have just a scant bit more efficiency. I changed my subscription to US Deluxe For $155.40 instead of World Deluxe for $300 and joined the New England Historic and Genealogical Society for $75 a year. I realize this is not something that would be a good option for everyone but most of my ancestry is in New England. It works for me. In just one day I found many records and sources that would have cost me a lot in money and time waiting for films from the FHC. I say this even though I’m a volunteer librarian there. I have to be practical; I don’t have unlimited funds for genealogy and I certainly don’t have a lot of years ahead of me. What I do have is a reasonable amount of patience and tenacity, plus I’m a born snoop.

Hope some of this helps folks and again I say: backup, backup, backup!!! Download you own trees from ancestry and save them somewhere safe.

By: Karin Kirkwood

Karin Kirkwood — Sat, 14 Mar 2009 14:37:54 +0000

I understand everyones frustration and probably more so cuz I only have a limited time each day to work on my ancestry. I’m a truck driver and on the road up to 3 mos. at a time and only get to try to enjoy this service while I’m trying to get to sleep in the bunk. So when problems arise during my only time to search, I tend to get very frustrated.
Then to top that off, the other day I was invited onto a family tree and when I tried to accept, I kept getting “that tree is no longer avail. on ancestry.” which I knew was a bunch of crock. I would like to stay with Ancestry but my time is very precious and I hate it being wasted for no reason.

By: Denise Anson

Denise Anson — Fri, 13 Mar 2009 22:03:46 +0000

Please share with us your definition of the word “temporary.”