Posted by on February 23, 2009 in Ancestry.com Site, Site Status

The first part of our 3-part upgrade of the Member Trees system completed successfully on Friday without requiring any downtime. 

As I mentioned last week, we are spending a lot of effort behind-the-scenes to upgrade this system so that it will continue to meet customer needs as it grows.  As part of this effort, we will be upgrading some software on the servers that house this system.  These servers also support Genealogy and Rootsweb.

We will perform the second part of this upgrade early Tuesday morning from 12 to 8am MST.  We may determine that we need to take down Ancestry.com, Genealogy.com and/or Rootsweb.com but at this point we do not anticipate having to do so.  It is possible that during the 3am to 8am MST timeframe on Tuesday you may see some degraded performance of the Trees system.

 This is part 2 of 3 planned maintenance windows to complete this upgrade:

           Part 1 – Friday, 20 February 2009 – COMPLETE

           Part 2 – Tuesday, 24 February 2009 – 12:00 – 8:00 a.m. MST

           Part 3 – Wednesday, 25 February 2009 – 12:00 – 3:00 a.m. MST

I will post again to notify you about part 3.

Regards

Eric Shoup

10 Comments

Ratgeber Gesundheit 

Your commitment to giving what is best for your customers, is proven by your regular maintenance check. But may I suggest that while doing this, please think of other ways to make your site customer friendly? I mean more informative contents?

February 23, 2009 at 6:29 pm
Michael Dean 

Great site. Just SLOW response on the Family Trees. Anything to improve response time would be greatly appreciated. Researching family history can be painstaking enough, but having to wait long periods of time is no fun. I can switch over to Yahoo and check 3-4 emails in the time it takes for Ancestry to move from one screen to another in the Trees function.

February 24, 2009 at 6:48 am
Phil Brandon 

I have a question about your site.

Why do you choose to host your css and other stylesheets on c.mfcreative.com? Why don’t you use your ancestry.com domain?

For some reason my work proxy blocks c.mfcreative.com, but allows ancestry.com. Without the css and other items from c.mfcreative.com the site doesn’t function.

Any help would be much appreciated.

February 24, 2009 at 9:14 am
Ken 

I guess I’m about the only one who extremely unhappy with TGN so my post on other areas of this blog are deleted or ignored. Finally I’m throwing in the towel since it appears no one wants to hear it. My final search a few minutes ago did it. Since it was installed, I have found the New Search Experience totally unusable. The old search performs better until the “new search” appears while preforming an old search. The only way to get back to old search is go all the way back to the initial search page, select old search and start again. That may last while you preform search 2-3 searches in a database and then it starts over again. The “Tell Us What You Think” option is useless as no one appears to be doing anything. The results need to be available on request by the customers. Those results would probably tell a different story than what we, the customers, are hearing. The same goes for posting on this blog. I posted last week under the “Site Performance” dated Feb. 6. Of course it has been ignored, that’s par for the course anymore. Before that post is deleted/buried, it is copied below.

56 Written by:
Ken

Posted on:
February 19, 2009 at 9:05 pm

Eric,

I have been posting on this blog about poor performance, slow performance, poor to nonexistant customer service,and getting answers to my questions that don’t answer the question. The last time I posted, I said I would not post any further messages because it didn’t seem to get any results. Something must have hit a nerve, because the post was removed. I guess TNG doesn’t like to hear the truth anymore. Well, before I cancel my subscription March 1, here’s a few things you folks need to understand.

I can only speak for myself, but until TNG “updated” the home page,everything was fine. The addition of the “new search” was actually like pressing the self destruct button. It appears to me that when someone at TNG gets a brain storm, they throw together a program, uploads it to the website and wait for the customers to find the bugs so you can patch/repair the program. Nothing “new” in the last couple of years has worked as advertised. We pay a substantial amount of money to use this site for research, not debugging programs. Nothing should be uploaded until it is thoroughly tested. Granted, there will be minor glitches in any new program, but what we have here is not minor.

If you really want to improve this sight, drop the new search, the new home page, and any other “Updates” you have made in the last couple of months and start over.

I realize most of these folks may be content to spend good money to help TNG fix these fiascos, but I can’t afford it. I’ve lost countless hours of research time trying to get search engines to work and pages to load, and holding for the greatest of all TNG’s disasters – “Customer Service”. What an insult.

It has been suggested several times on this blog that TNG should implement a program to suspend the subscriptions of your loyal customers until the site is operating as advertised. The silence has been deafening. Canceling this after eight years will put me light years behind in my research, but I don’t have to listen to bogus excuses or incompetent company representatives talk down to their customers about why the site doesn’t work as promised. You (TNG) say you listen to your customers. I say your hearing is selective. The customers have two choices – stay for more of the same or leave. Bye

February 24, 2009 at 9:42 am
Pat Secord 

Just a couple more comments on all the previous ones – slow, slow, slow. And I have to agree with Ken, I’m still not thrilled with the “new search”. I still frequently go back to the old one-and I’m fairly new to Ancestry.com, so it’s more than just getting used to a new system. I HATE the new “home” page. And for pete’s sake – get rid of the ads – we’re already paying for this and it would leave more room for other things on that page.

February 24, 2009 at 3:02 pm
Gene Brierly 

I would enjoy scanning these files,but I have processed a suggested program recommended by Ancestry Ref Cookies and now I do not have access to Ancestry.com.
I have waited over 24 hours for a response to re-registering and needless to say ,this is not right.

February 25, 2009 at 9:54 am
joyce shepperd 

This program is not user friendly,Its a wonder it works at all…It needs a serious over-haul.

February 28, 2009 at 3:41 pm
judyloch1 

I just stopped by to read about the updating your doing. Thanks for keeping the sites going. As for waiting time for loading, ya I’ve noticed a small wait time. But nothing like those stated here. I enjoy the search. The only complaint I have is that now I need to purchase the world search to continue on some of my branches. LOL

March 2, 2009 at 8:11 am
debbie heger 

I really enjoy this process of tracing my family, I have been doing this since about 2005. I come up with great history and interesting family members. I thank all of you for your hard work.

March 3, 2009 at 8:37 am
Denise Anson 

How about updating the information on the home page about site maintenance? I believe that Feb 25, 2009 is past, correct?

March 9, 2009 at 10:09 am