When I uploaded my material to the
site I’ve lost all the notes that I had. I’ve also got tons of other notes that have not been transferred to the tree online.

Do I have to retype all these notes individually?

Contact me and I can help you.

I have been into computers for years and have a suggestion. Take your Norton and put it in the trash can. You are throwing good money away for using it. And, the biggest problem with it, is that it hogs your system and slows it down badly. Simply trash it. If you need Anti-virus protection, use the free stuff. You can’t beat ThreatFire and Avast. Just Google them and download for free. I never have a problem with viruses or adware.

Thank you SO much for fixing the pop-up on the initial page that was interrupting our log-in attempts (#5 comment). I greatly appreciate that one frustration being eliminated.

Although it seems to us – at times – that nothing is being done; I know these problems are difficult to assess and reconfigure. I thank you for your efforts.

Regards,
Sherry

i have experienced slowness in attaching hints before but this is the first time it stalled totally. It is just past midnight here on the “left coast” and I thought fewer people would be on the site, and it would be faster. I checked Eric’s post about maintenance but it is early Sunday moring and not on his schedule.

What new surprizes are just around the corner?

I have been posting on this blog about poor performance, slow performance, poor to nonexistant customer service,and getting answers to my questions that don’t answer the question. The last time I posted, I said I would not post any further messages because it didn’t seem to get any results. Something must have hit a nerve, because the post was removed. I guess TNG doesn’t like to hear the truth anymore. Well, before I cancel my subscription March 1, here’s a few things you folks need to understand.

I can only speak for myself, but until TNG “updated” the home page,everything was fine. The addition of the “new search” was actually like pressing the self destruct button. It appears to me that when someone at TNG gets a brain storm, they throw together a program, uploads it to the website and wait for the customers to find the bugs so you can patch/repair the program. Nothing “new” in the last couple of years has worked as advertised. We pay a substantial amount of money to use this site for research, not debugging programs. Nothing should be uploaded until it is thoroughly tested. Granted, there will be minor glitches in any new program, but what we have here is not minor.

If you really want to improve this sight, drop the new search, the new home page, and any other “Updates” you have made in the last couple of months and start over.

I realize most of these folks may be content to spend good money to help TNG fix these fiascos, but I can’t afford it. I’ve lost countless hours of research time trying to get search engines to work and pages to load, and holding for the greatest of all TNG’s disasters – “Customer Service”. What an insult.

It has been suggested several times on this blog that TNG should implement a program to suspend the subscriptions of your loyal customers until the site is operating as advertised. The silence has been deafening. Canceling this after eight years will put me light years behind in my research, but I don’t have to listen to bogus excuses or incompetent company representatives talk down to their customers about why the site doesn’t work as promised. You (TNG) say you listen to your customers. I say your hearing is selective. The customers have two choices – stay for more of the same or leave. Bye