Comments on: Improved RSS on the message boards

By: Kath

Kath — Wed, 04 Mar 2009 18:14:58 +0000

This has become a wonderful site with so much information, and that is the key ‘too much information’. I like many others now get lost around this site and often have to revert back to the old way of searching to have any chance of finding what I am looking for. Is there any possibility of having an alpha search for all the different data bases. Also can they be further separated in to country of origin. Some times I sit here for hours trying to get to the right country by then I am so lost.

By: Dale

Dale — Sat, 21 Feb 2009 03:29:12 +0000

I, too, get frustrated at how slow everything works. I especially dislike the fact that when a page loads,only the top part of it, including a large blank area, is visible, and not the important section where I want to edit or add information. It takes a while longer before that area becomes visible. I don’t need all that stuff on the top part of the page! I do need the facts section, and want to get to it faster. I’ve also noticed that the longer I am on the site, the slower it gets! I find myself logging off out of frustration. I actually love ancestry.com and all it enables me to do, which is why I find it so annoying when it is so difficult to use.

By: Karen

Karen — Thu, 19 Feb 2009 03:03:21 +0000

HELP from ONE MEMBER TO ANOTHER WITH YOUR SLOW PROBLEM:

One word: Mozilla

If you download a Mozilla Firefox and use it instead of Internet Explorer, you SLOW problem will be solved and your speed with increase DRAMATICALLY. I did this after a tip from another member and suddenly I am living in the 21st century again. Now, if Ancestry.com would only get a real blog for members! Why can’t members start a topic and be authors? I believe a lot of members could and would actually help each other, considering most members know how frustrating it is to not have any true help with Ancestry.com technical and search problems. Most members have a heart. HOPE THIS HELPS EVERYONE.

By: Ed

Ed — Thu, 05 Feb 2009 22:27:26 +0000

Slooooooooooooooooooowwwwwwwwwwwwwwww, gonna have to cancel subscription, hope I get a refund!. Been signed up for 2 hours and the speed is ridiculous! Be quicker to sort through a mountain of info by hand!

By: Melda D Scott

Melda D Scott — Thu, 05 Feb 2009 16:09:43 +0000

I cannot find any access to the message board; ie people looking for Dean Morse and Clayburn ancesrty. I like the older version of the message board.

By: Lantrix

Lantrix — Wed, 04 Feb 2009 05:16:37 +0000

I mentioned earlier in post 27 “I also have had issues creating new trees since the outage. It has been 3 days now and my uploads are still at 0% processed. I contact the tech support who advised wait 24 hours and try again.”

It has finally come good. The trees I uploaded over the last 3 days where gone and I have recreated my initial tree. The site has sped up and it looks like it may be returning to a useable state. All my shoebox and other data loads OK.

By: Dawn

Dawn — Tue, 03 Feb 2009 18:39:15 +0000

Hi I am sorry to hear you all are having problems. I have been a memeber with ancestry for about 7 years now. I very rarely have trouble accessing the site. Also download time is great for me. Are you on a dial up connection or dsl. I am on dsl and it works fine no slow down. I do support this site 100 percent and the time and money it has saved me by not doing foot work and straining my eyes on the library feeds is well worth the money.
But of course that is only my opion.

By: Lantrix

Lantrix — Mon, 02 Feb 2009 23:56:52 +0000

Nick Marklew said:

or at least let us know where we send requests for rebates on our monthly subscriptions … yeah like that’ll happen!!

I was thinking the same thing. Do I want to finish my trial and become a paid member, or will I cancel before the time is up?

So I looked up their policy and as you said, it wont happen. See http://tinyurl.com/dc78l7

I’m digressing from the original post so I’ll stop commenting for now.

By: Lantrix

Lantrix — Mon, 02 Feb 2009 23:50:50 +0000

Pamela Gross said

When I reported the problem I was told my browser (Safari) is not supported

I’m a user of Safari as well. I get a slightly different view on the My Ancestry page on Firefox and Safari. The funny thing is I see the correct info under Safari

My point is that companies should stop writing web sites to a browser, and write to the standards. That way you don’t have to say that it wont work on Safari. I can understand that a platform or browser is “untested” and that is the approach Ancestry seem to take. See http://tinyurl.com/bw6s9e

Safari is just as standards compliant as Firefox if not more so

By: Lantrix

Lantrix — Mon, 02 Feb 2009 22:12:15 +0000

I too signed up for the free trial last Thursday (and gave my credit card info) looking forward to some research on the weekend only to find at least 24+ hour outage.
I checked over on your twitter feed http://twitter.com/ancestrydotcom only to find information about this post and this blog.

I also have had issues creating new trees since the outage. It has been 3 days now and my uploads are still at 0% processed. I contact the tech support who advised wait 24 hours and try again. So we will see

An idea for keeping customer (that’s what we are when we pay!) up to date would be not only to add info to the twitter feed about blog posts but outage statuses as well. If there is a scheduled or even unscheduled outage – even a tweet in twitter goes a long way to helping someone understand that it is not them but your services unavailable. Then a tweet about the re-availability would be seriously welcomed too. Hope that idea can be taken on board.

Also wondering if there would ever be an RSS feed “per thread”?

My first week on ancestry.com.au and it has been difficult. I’m looking forward to the new improvements and the future.