Comments on: If you’re still experiencing site errors…

By: Darren Enns

Darren Enns — Wed, 18 Mar 2009 17:22:30 +0000

I joined ‘Ancestry.ca’ in January, under the impression that Hamburg passenger lists destined for Canada would be available. As it turned out, this doesn’t appear to be true. Now I have found that the records I am looking for are only part of the ‘Deluxe’ membership. I have also found out that one pair of my ancestors did *not* take a direct route to Canada, so (again) the records I am looking for appear to be only in the ‘Deluxe’ package. If anyone is willing to look up this *single* request for me, I would appreciate it!

By: Guy Cote

Guy Cote — Sun, 08 Mar 2009 23:36:10 +0000

keep getting a robo form bug error when manuvering around the family tree onsite. It suggests that I email the information to an email address and proceeds to shutdown windows explorer. Is there a cure for this?

By: Nicole

Nicole — Fri, 06 Mar 2009 16:12:51 +0000

I’m using firefox on a mac, ancestry.co.uk and for at least a month I have been having issues with the “page load error”. I know it is definitely the site, not anything else (knew that before I read this!) and it’s driving me insane. I don’t have massive subscriptions like some of you – I pay per view, but it’s still hopelessly frustrating to pay for credits and then not be able to use them. Research on this site is currently impossible – for every page that loads correctly 10 don’t. I give up, really, and I’m disgusted that the people at ancestry don’t seem to be doing anything about it. Why did you make changes in the first place – it was a perfectly good system before!

By: Tom Vought

Tom Vought — Wed, 25 Feb 2009 21:27:40 +0000

OK, Internet Explorer 6.0 works, but Firefox 3.0.6 has the netscape dot inserted in all the links before the com and slash.

Source text for the pages in Firefox show the links clearly as:

http://www.ancestry.netscape.com/..whatever..

By: Tom Vought

Tom Vought — Wed, 25 Feb 2009 19:43:38 +0000

What the heck is going on now? It’s 2:38pm Eastern Time and every link has been changed to http://www.ancestry.netscape.com
which WON’T LOAD! There is no such animal as ancestry.netscape.com!

My Home Page presents me with:

“Everything has been removed
from your page.”

Tried to attach a record, and NETSCAPE is in the link or the java script instructions.

STOP BREAKING STUFF THAT WORKS!

By: Cindy Gregory

Cindy Gregory — Thu, 19 Feb 2009 08:43:18 +0000

Is anyone still having problems with this site running so slowly you feel like pulling your hair out!!?? Too many ads taking so long to download that it’s not very enjoyable coming to the site.

By: BEE

BEE — Wed, 18 Feb 2009 16:01:09 +0000

AGAIN, can’t add documents!

By: teresa

teresa — Sun, 15 Feb 2009 06:54:33 +0000

I always want to know who is my ancestry sister but I don’t know must about them.I wish that someone out there could show me where to look for.All I know is my grandmother and aunts my mother brother and that’s it.could you tell me how to go about it I would be more then happy to do the research.What if I don’t there last name of my ancestry sister?could someone help me on this?

By: Diane Lindsley

Diane Lindsley — Fri, 13 Feb 2009 22:27:08 +0000

Thank you to message #152 from Judy. I will call them tomorrow. The search function comes and goes no matter how many “hard refreshes” one does. I think they tell you that just to give you something to do. If things don’t clear up soon, I, too, won’t be renewing my $300 subscription. If enough of us cancel, maybe they will “feel our pain”.

By: Judy

Judy — Fri, 13 Feb 2009 21:39:10 +0000

To everyone (like me) who has e-mailed Ancestry.com repeatedly, who has expressed their frustration (like me) on the blogs, and who has received absolutely no satisfaction–I want to share an eye-opening experience.
I had e-mailed them at least 4 times since November, when all my problems with the site began. I had E-MAILED, rather than CALLED the support team, out of courtesy to them, with the mistaken belief that I was doing them a favor by not tying up their phone lines. Their reply to my latest email, however, suggested that I call, so today I did just that. What a shock I received when I was connected to a very friendly, helpful, knowledgeable, and TRUTHFUL Tech guy, who told me right off the bat that yes, indeed, they have been having problems with the site for several months now; & yes, indeed, the slow navigation HAS been an issue for many, many people; & yes, indeed, they were still working on the issue. In other words, it’s NOT just me, as all the replies to my e-mails seemed to indicate; I’m not crazy or incapable of understanding simple directions; I’m not just imagining things; there is REALLY a problem with the site itself!!!
I’m telling you, it was a HUGE load off my mind just to hear someone admit it! AND—during the course the conversation, it was revealed to me (or perhaps just inferred) that e-mailing them is a waste of time. What I ‘got’ from the conversation is that they have, as we’ve all suspected, standard ‘form responses’— you send an e-mail; they stick on a ‘form response’ & they’re done with it. There’s virtually no record maintained, no matter how many times you e-mail them. BUT–if you CALL (1-800-262-3787), that call is recorded & they therefore have a record of when & how many times you have called.
SOOO—as for me, I’m done with the e-mails, and with trying to vent my frustrations on these blogs. I will try all of the suggestions this nice fellow gave me; if that doesn’t work, I’ll be back on the phone again & again; and it THAT doesn’t work I’ll be canceling my subscription. BTW–he did tell me that if the technical problems could not be solved, Ancestry.com would refund my money from the date of cancellation to the date of expiration. (They will NOT however be reimbursing any of us for time lost due to these technical issues.)
If this helps even one other person who is/was as frustrated and confused as I was I’ll be happy.
Best regards,
Judy