Comments on: Thanks for your patience…

By: Brittney

Brittney — Fri, 27 Mar 2009 15:13:08 +0000

I’ve paid for a one month subscription and for the past 3 days have been requesting a new password, but am not getting the email where my new password is. I can’t log on, and I’ve paid! I hope to get some extra days, now. Please give me a new password!

By: Doris Forsyth

Doris Forsyth — Mon, 16 Mar 2009 21:42:15 +0000

May I make a change to the name (title) of my Family Tree? My name is Forsyth (by marriage) but my tree will contain info about MY family name which is Reed. More people doing research will look for the name REED on my tree rather than my married name.

Thanks,

Doris Reed Forsyth

By: Bonnie Monsour

Bonnie Monsour — Mon, 26 Jan 2009 14:22:57 +0000

I have been with ancestry for years and research several hours each day. Images load slow, Images exit slow, Typing in searches are slow, Image errors are frequent and I now take to counting while images load and exit to calm me down. Just fix the system.

Stop the following excuses:
**we are trying**
**It is fixed**

I pay you good money and want a site that works like it did in the past. **New search** is not necessary and maybe you should stop it for a time and fix the problems you have.

Would like some compensation for my lost research time.

Bonnie

By: Tom Tryber

Tom Tryber — Sat, 24 Jan 2009 16:19:57 +0000

I wish people who furnish a service would be a little more pro-active instead of reactive.

When you are providing a service you should be using the most reliable and error proof servers. Dell, Compaq, HP, etc. do not cut it. So if that is what your using, do yourselves a favor and use a heavier duty, more reliable Server. Too many times I’ve seen service operations go on the cheap and it’s their cutomers that end up paying the price. Downtime, slow reponse times, consistant problems, etc. Or they tend to put off the replacement of their Servers trying to make a “$”. What a waste!!!!!

By: djmigra72

djmigra72 — Tue, 20 Jan 2009 20:22:43 +0000

The name search blocks are not accessible from my work computer. These are the blocks wherein I entered the first/last name, year of birth, etc. I could do so before your website was down for upgrades, repairs last week. What happened? I have been a customer for at least 2 years and my subscription is due to be renewed in April. I’m having second thoughts about the renewal if I can’t use the website wherever I can access a computer. At work, I can use the computer during breaks and lunches which great for me. I don’t have a problem at home; but, here at work lies the problem. What can you do to help me?

By: Patricia Panek

Patricia Panek — Sun, 18 Jan 2009 23:14:51 +0000

Extremely frustrated cannot use FTM or do searches for a week. It may start then crash, or state not on internet. When will this finally be fixed. Also, I have not yet received my subscription bill & hope you will allow a discount on it. Does ancestry allow Senior Citizens a discount, you should as most businesses do. Please advise.

By: Alcenia Appling

Alcenia Appling — Sat, 17 Jan 2009 04:41:21 +0000

Please is there any way you can let
us know when we will be able to use
our Ancestry.com for anything.
I have paid for a years sub. and unable to use this site. I cannot and am sure most can not afford this.I for one am on a limited income and love to work on my family research but now I am not able to do any of it. Please let us know something on this.

By: Peggy Strickland

Peggy Strickland — Wed, 14 Jan 2009 23:49:18 +0000

Have been unable to access the site for several days. It is very frustrating. Just keep getting the page that says,
“Check back soon”

Am I doing something wrong? Is this a problem with others? It isn’t just shutting down while I’m doing something…I can’t get on the site at all.

By: Sharlene Moore

Sharlene Moore — Wed, 14 Jan 2009 06:38:28 +0000

Still unable to attach Hints.

By: Mary Beth Marchant

Mary Beth Marchant — Wed, 14 Jan 2009 04:50:42 +0000

Looks to me like y’all have done more than just try to fix your servers. Looks like y’all have done some more tweaking that has messed up my searches. Recently I was able to go to search, click on a state and see the data bases for a particular state in a small way. Now, I click on a state and I get some mess with over 8000+ matches. Why do y’all have to keep messing with this. It’s bad enough without y’all constantly changing things.