Comments on: Another update

By: Don Row

Don Row — Wed, 01 Apr 2009 07:15:14 +0000

I’m getting this error. What’s happening?????? Is this common????? How long will I not be able to access my tree????

We’re sorry for the inconvenience, but our Family Trees are undergoing maintenance. Please check back soon.

By: Brittney

Brittney — Fri, 27 Mar 2009 15:01:19 +0000

I’ve tried recovering my password for 3 days now! I’ve clicked ‘Request Password’ about 10 times and I have not recieved the email with my new password! I can’t use the subscription I bought if I can’t get into the site! Please send me a new password!!

By: Shan

Shan — Wed, 11 Feb 2009 23:36:07 +0000

having trouble accessing the home & search sites today. Took 1 hour + to downlaod search page, then search never appeared. After 7 hours trying all kinds of ways to access the site, I gave up!I have been a subscriber for at least 3 years and have never had any trouble until about a month ago when things started to slow up and the BMD would not effect a search. Search pages for historical resources was also slow. I haven’t changed anything on the computer, hardware/software/firewall/security etc are all the same. Am I the only one experiencing problems or is it something to do with the recent changes? I would be grateful for a reply because I won’t bother if it’s a problem at your end. 7 hours of trying to work things out when you think you are at fault is wasted valuable time!

By: Monica Greer

Monica Greer — Tue, 03 Feb 2009 16:31:47 +0000

I canceled my free trial it said i canceled it and yet i was still charged all the steps in list to do were no help i says click on this and that yet there is no such thing to click now i get charged and can’t contacted anyone with were my money is Thanks a lot for overdrawing my account.I think your free trial is a scam to get peoples money!!

By: Judy

Judy — Tue, 03 Feb 2009 13:36:03 +0000

Once again, the attachment feature is not working. Everything proceeds as expected, but the record simply isn’t there at the end of the process. I’ve also been getting an error message when I try to add another person to the list of persons on a photograph. The message says my request cannot be processed and suggests I go to some other sites in the meantime…

By: Mary

Mary — Tue, 03 Feb 2009 13:33:11 +0000

I am helping my husband with his research. I find that information and photos that have added come up missing. Some information that is updated has to be corrected time and again. The problems are starting to out weigh the benefits especially since we are not finding that many new facts.

By: Mary

Mary — Tue, 03 Feb 2009 13:27:12 +0000

I am helping my husband with his research. I find that information and photos that have added come up missing. Some information that is updated has to corrected time and again.

By: alan cook

alan cook — Mon, 02 Feb 2009 23:49:20 +0000

can anyone tell me how to stop ancestry changing the date formats on my tree….i spent ages amending them to the british format eg 26 03 1965 and it then changed them again to american format 03 26 1965 which i dont want

thanks in advance

alan

By: Roane Burgess

Roane Burgess — Mon, 02 Feb 2009 23:27:23 +0000

David Graham,
Please cancel my account held with VISA # 4644110396309990. Cancel it effective 2-2-09.
Thank you,
Roane Burgess

By: Mark Worth

Mark Worth — Mon, 02 Feb 2009 20:41:53 +0000

Hello,
I am unable to subscribe. Anny advice?
Mark W