Comments on: Recent Ancestry site downtime

By: rosie howard

rosie howard — Tue, 03 Mar 2009 13:37:52 +0000

im having so much trouble searching my ancestery site because of the slowness,that i am considering changing to another site ie genes reunited,ifeel that my monthly subscription is a total waste of my money,as i am unable to access what i am paying for.i visited the metropolitia archives yeaterday,and did not have this problem accesing ancestry on thier computers.

By: jane risdon

jane risdon — Fri, 27 Feb 2009 01:07:09 +0000

cannot access ancestry.co.uk or .com – bar loads up and sits there forever then nothing! have always been able to go in to friends site as a guest and my own but since early feb 2009m, nothing! checked my computer and seems ok, help please frustrated as working on big family project. thanks

By: Maggie

Maggie — Tue, 17 Feb 2009 22:24:55 +0000

why in the last few days when I am rechecking some relatives on the 1901 census do I have the message no records found ! when I know their ages/names residence/place of birth etc. After all, it was Ancestry.com that has given me this info over the years ! transported by aliens ? I am paying for the subscription only to be told that none of them were alive in 1901 whenI knew they were. What on earth is going on

By: Suzie

Suzie — Fri, 13 Feb 2009 15:19:19 +0000

You could grow old waiting for anything to load on Ancestry. My membership just renewed last month, but I’m seriously considering cancelling it.

By: Diane Lindsley

Diane Lindsley — Fri, 13 Feb 2009 15:14:53 +0000

For the past 24 hours, all searches end with “Come Back Soon”. I can log in and enter data but that’s it. Any idea when the site will be functional again?

By: Shan

Shan — Thu, 12 Feb 2009 00:58:39 +0000

Spent 7 hours trying to access ancestry.co.uk search today. Eventually got on for 1/2 hour at midnight, now will no longer search, taking too long to download again!!!!What is going on???? I have tried various ancestry sites, removed my cookies etc to no avail. I have changed nothing on my computer. Please help!!!!!!!!!!!!!!!

By: Lisa

Lisa — Wed, 11 Feb 2009 19:35:26 +0000

Is any one having a problem with the ancestry site signing you out? it is to the point now I get signed out after every page I look at.sometimes I can re-sign in and it will have me signed in as another user.I am also having problems with my searches,I will be using the old search and it keep switching me to the new search feature.I have been dealing with this since I renewed my subsciption six months ago.

By: Tess

Tess — Sat, 07 Feb 2009 23:01:06 +0000

I just renewed my subscription after a few months off. What’s taking so long?

There’s a 30-40 second load time on every single page, and it appears that it’s connected to a Javascript command; one of these linked to the “View Siblings” line under the parent names. Maybe just remove it altogether?

I would suggest you get a couple new developers on your team. There may be a lot of data but the type of coding needed should be fairly simple for a decent developer to write.

Whatever’s causing it to hang, just remove it and get it working on your test servers before putting your customers through this.

By: geraldweeks24

geraldweeks24 — Mon, 02 Feb 2009 17:59:56 +0000

what is your e-mail address,, i tried sending you a e-mail and it comes back, wrong address.
thanks gerald

By: Robert

Robert — Sun, 01 Feb 2009 19:25:14 +0000

A few days ago I spoke on the phone to a spokeswoman. She said that the problem varied greatly – some had experienced problems for days, some for weeks and some for months. Also that the problem was baffling their experts geographically – even within the UK there were areas with no problems and areas with lots.

She said that they had a special team assigned to the problem. The new servers had still to take effect.

She could offer no guarantee that the site would ever be as fast as it used to be because of the sheer growth in their records and membership.

Basically, she told me that I’d have to make a choice – subscribe to a faster, smaller site, or stick with Ancestry.

That would be OK if they’d refund the unusable part of my subscription!