Posted by on January 12, 2009 in Ancestry.com Site, Site Status

We just wanted to quickly let everyone know that we’ve been experiencing some technical difficulties with our servers over the last 24 hours. Because of this you might experience error messages or portions of the site may be inaccessible. It is also possible that some pages, or parts of pages, may load more slowly for you.

We’d like to apologize for any inconvenience this might be causing. Our development and web operations teams are working on the problems and we will have them resolved as quickly as we can.

Thank you for your patience as we work through these issues. We will post an update when things are resolved.

45 Comments

Mike 

That’s what you get for inviting Randy Seaver to tour your server farm. Doubtless he stuck a wad of gum somewhere when it got stale, and maybe the shiny metallic coated wrappers too when he reloaded :) .

January 12, 2009 at 5:03 pm
steven dunn 

just wondering about ancestry

January 12, 2009 at 8:17 pm
rod 

And, I thought it was only that all of the advertising on the pages had finally consumed the entire system.

January 12, 2009 at 9:47 pm
Jade 

It is refreshing to have Monday-afternoon notification (of a problem that was noticeable Sunday evening).

Perhaps a timely post on the Rootsweb side message boards for Ancestry issues (say, the “Comments” board) would have been useful for the many of us who were trying to get into the Ancestry sites.

January 13, 2009 at 12:24 am
Tony Cousins 

Hi Jade, Not sure where you are but we noticed the problem around 2:00 Central time, pages not loading etc.

On a seperate note I just heard that the UK has released the 1911 census online – when is Ancestry going to provide access to this data base???

TonyC

January 13, 2009 at 7:32 am
Gesunde Ernährung 

Might be because of the long generation scanning, the system broke down…(just kidding).

January 13, 2009 at 8:22 am
Betty 

Wondering why I can’t log on to ancestry through aol, but have no problems using internet explorer.

January 13, 2009 at 9:34 am
Mary Lou Klemm 

I have had nothing but trouble for weeks…I talked with Debb on the phone and thought it was all set. I cannot get into my AncestryWorldTree or Ancestry…or Willis DNA. I’m sooooooo frustrated. I need help…but most of all I need to get into the ones I paid for!! I had soo
much on those sites…it seems they have changed them too much…

January 13, 2009 at 10:17 am
Meg 

And you keep asking me to upgrade my mebership? I have been a member for 10 years. Why do you continually cite site issues days later? As of a few months ago all of my family gedcom postings are gone – poof – just completely gone. 10 years worth of work to share with family. You even have the wrong email address listed on the only part you did keep – and you want me to pay double to upgrade my membership. This is great service in a time when economic situations are bad and companies need business.

January 13, 2009 at 12:31 pm
Mike 

Both Ancestry and Family Search are down for me right now (2:55 p.m. EST).

January 13, 2009 at 12:56 pm
Judy 

Ancestry has all subscriber email addresses. Why can’t someone send an email to the subscribers when there are issues like this? Why do we have to depend on Dear Myrtle’s emails to find out the servers are down, pages won’t load, etc.?

January 13, 2009 at 1:47 pm
Mike 

Judy,

They don’t have their non-native English speaking indexers overseas trained to do that yet :) .

January 13, 2009 at 2:14 pm
Ancestry.com Blog - » Thanks for your patience… 

[...] an update to our previous post, we wanted to reassure everyone that we are still very actively working on the server errors that [...]

January 13, 2009 at 3:19 pm
Ancestry.com Blog - » Another update 

[...] those of you keeping up on the server problems we’ve been experiencing, I wanted to give another quick update.  It appears that earlier this [...]

January 13, 2009 at 10:13 pm
RON JONES 

Come on, this is at least a week Ihave not been able to use Ancestry.com. All I receive is the message “CHECK BACK SOON”. All of my records are not available and

Come on, enough is enough! I have been with out Ancestry.com for at least a week and my records are unavailable. All I receive is “CHECK BACK SOON” and that is becoming old. Understand having trouble but this is unaccepable service.

Ron

January 15, 2009 at 9:45 pm
Ancestry.com Blog - » If you’re still experiencing site errors… 

[...] we had some server problems earlier this week, they were generally resolved by Tuesday, January 13th. We have seen some posts [...]

January 16, 2009 at 1:14 pm
judith roberts 

Unable to enter ancestry.com on 1-16-09. I have cleaned cache and done the “hard refresh,” with no luck.

January 17, 2009 at 12:46 pm
yogi418 

I can not gain entry into the web site. I tried changing pass word the response is it is sent but I never receive it even with my fire wall down.

January 17, 2009 at 1:17 pm
Cathie White 

no, no it is just as slow Sunday afternoon as it was last week. I see no improvement at all.

January 18, 2009 at 3:51 pm
susan 

I find that I can access ANCESTRY if I go through Ancestry.com but not through Ancestry.co.uk. It is still so slow that it’s a complete waste of time.

January 18, 2009 at 4:29 pm
Cynthia 

Read Susan’s comment with amusement. I cannot access Ancestry.com, but I can access the UK site. It is also too slow to be of use.

January 19, 2009 at 8:06 am
Anne Marie Sullivan 

Still very sloooow!

January 19, 2009 at 4:48 pm
wanda wood 

I am still having problems with getting on to ancestry. It still asks me to become a new member.

January 22, 2009 at 8:28 am
barbara dennis sorice 

I am hopeful that there is a glitch in the system. My ancestry web site says I have no files in there. I have been updating my site as of yesterday and received an email that new content has been added to my site. Now, today, I try to open my tree and it says I have 3 trees dennissoricefamily and none have been updated since 5-27-2007. These are not my trees and there are 0 files in them. I am not a happy camper because I have been a subscriber for years. Please fix this problem.

January 24, 2009 at 2:38 pm
Cathy 

I read all the comments before mine. Today is 1/27/2009 and I am still unable to access the ancestry.com site – all the words are there but no graphics. I can’t click on anything and the usual appearance of the page is not the same at all. Is it me?

January 27, 2009 at 9:51 am
Barbara Lokting 

Still having troubles…
Family tree pages come up nicely, but disappear in 2 seconds. This is after I click on the green icon and bring up a list of possibilities. What now???
Thanks. Barbara

January 27, 2009 at 1:46 pm
Betty J McGrath 

I can’t get to site. I have pay for one year to ANCESTRY. Some time can log on and it well nott me off .I’m soooo frustrated. I don’t what to losee what I have done. I sould not have to upgrade all the time. VERY VERY FRUSTRATED!!!!

January 27, 2009 at 4:14 pm
Diane 

How slow can ancestry become? I see these comments and wonder why we are all experiencing these issues. I cannot research other public trees to potentially update mine. And when I do run searches or try to access a “hint”, the site takes forever to upload. I know it’s not my computer as I access the site from several different computers and get the same experience with them all. This so needs to be fixed! Also, I have an old tree out there that I did delete but it still shows up in searches but not in my tree list…it’s frustrating.

January 28, 2009 at 6:35 am
geraldweeks24 

28 Jan. 2009 Hi, i am having problems on this site it gets slow and slower as i work, so slow till i just quit. This moring i lost a hole family, as i tried to put it back in, it would not put in with dates in order, and when i put the last child in i lost it and one i had already put in. Thay had 6 childern but only 4 well show, PLEASE HELP ME. and PLEASE reply Gerald Weeks Ph. 919-280-3496

January 28, 2009 at 10:47 am
geraldweeks24 

Again thanks for eny help you can do. I have just spent $462.00 checking out my computer and updateing it. I have the same problem, and i see outher people are having the same also. To slow to slow to slow. some times it takes almost 45 seconds for the next page.
Thanks Gerald Weeks

January 28, 2009 at 10:53 am
Robert 

Last week Ancestry told me they were putting in new servers. Still ridiculously slow.

Still, it’s an original way to find one’s ancestors – the page takes so long to load, you die and join them.

January 28, 2009 at 2:11 pm
Gary 

I am “continually” having response problems, and frequently get messages back stating “We apologize, but we were unable to handle your request. Please try again later.”

I recently complained and received a canned message back suggesting I clear my cache. I did that and “still” I have sloe response and the same message coming back, to try again later.

I need the site, when I need it, not when Ancestry.com is ready to give it to me. Where are my subscription dollars going?

January 29, 2009 at 8:01 am
tony barbee 

If this site gets any slower I will soon be able to drive to each states archive repository and find info quicker that way.
You folks have always been top of the line in what you do and I greatly appreciate that, but come-on, the Ox is in the ditch, get someone to get moving.
“Service” is all you have to offer, after that NOTHING !!!

January 29, 2009 at 7:03 pm
Donna 

I just signed up for this site, and now it will not let me logon with my confirmed user name and password. If I try to change either, it will not accept my submitted e-mail address either.

What is going on?

January 31, 2009 at 1:56 am
Jon 

The site has gone down today Donna so it just seems you have registered at a really bad time. And no word as yet from the ancestry team what the problem is and when it may be fixed.

January 31, 2009 at 4:48 am
Robert 

A few days ago I spoke on the phone to a spokeswoman. She said that the problem varied greatly – some had experienced problems for days, some for weeks and some for months. Also that the problem was baffling their experts geographically – even within the UK there were areas with no problems and areas with lots.

She said that they had a special team assigned to the problem. The new servers had still to take effect.

She could offer no guarantee that the site would ever be as fast as it used to be because of the sheer growth in their records and membership.

Basically, she told me that I’d have to make a choice – subscribe to a faster, smaller site, or stick with Ancestry.

That would be OK if they’d refund the unusable part of my subscription!

February 1, 2009 at 12:25 pm
geraldweeks24 

what is your e-mail address,, i tried sending you a e-mail and it comes back, wrong address.
thanks gerald

February 2, 2009 at 10:59 am
Tess 

I just renewed my subscription after a few months off. What’s taking so long?

There’s a 30-40 second load time on every single page, and it appears that it’s connected to a Javascript command; one of these linked to the “View Siblings” line under the parent names. Maybe just remove it altogether?

I would suggest you get a couple new developers on your team. There may be a lot of data but the type of coding needed should be fairly simple for a decent developer to write.

Whatever’s causing it to hang, just remove it and get it working on your test servers before putting your customers through this.

February 7, 2009 at 4:01 pm
Lisa 

Is any one having a problem with the ancestry site signing you out? it is to the point now I get signed out after every page I look at.sometimes I can re-sign in and it will have me signed in as another user.I am also having problems with my searches,I will be using the old search and it keep switching me to the new search feature.I have been dealing with this since I renewed my subsciption six months ago.

February 11, 2009 at 12:35 pm
Shan 

Spent 7 hours trying to access ancestry.co.uk search today. Eventually got on for 1/2 hour at midnight, now will no longer search, taking too long to download again!!!!What is going on???? I have tried various ancestry sites, removed my cookies etc to no avail. I have changed nothing on my computer. Please help!!!!!!!!!!!!!!!

February 11, 2009 at 5:58 pm
Diane Lindsley 

For the past 24 hours, all searches end with “Come Back Soon”. I can log in and enter data but that’s it. Any idea when the site will be functional again?

February 13, 2009 at 8:14 am
Suzie 

You could grow old waiting for anything to load on Ancestry. My membership just renewed last month, but I’m seriously considering cancelling it.

February 13, 2009 at 8:19 am
Maggie 

why in the last few days when I am rechecking some relatives on the 1901 census do I have the message no records found ! when I know their ages/names residence/place of birth etc. After all, it was Ancestry.com that has given me this info over the years ! transported by aliens ? I am paying for the subscription only to be told that none of them were alive in 1901 whenI knew they were. What on earth is going on

February 17, 2009 at 3:24 pm
jane risdon 

cannot access ancestry.co.uk or .com – bar loads up and sits there forever then nothing! have always been able to go in to friends site as a guest and my own but since early feb 2009m, nothing! checked my computer and seems ok, help please frustrated as working on big family project. thanks

February 26, 2009 at 6:07 pm
rosie howard 

im having so much trouble searching my ancestery site because of the slowness,that i am considering changing to another site ie genes reunited,ifeel that my monthly subscription is a total waste of my money,as i am unable to access what i am paying for.i visited the metropolitia archives yeaterday,and did not have this problem accesing ancestry on thier computers.

March 3, 2009 at 6:37 am