Comments on: Trees Service will be down tonight

By: Cindy

Cindy — Sun, 01 Mar 2009 07:11:06 +0000

I currently have the 14 day trial subscription. I would LOVE to spend hours searching from my family members. The problem is, I am spending HOURS waiting for pages to load. I know it’s not my computer because I don’t have any problems with other web sites. Is Ancestry.com always this slow? I don’t want to spend 30.00 a month to sit at my computer aggravated.

By: Bron

Bron — Mon, 16 Feb 2009 11:15:26 +0000

I cannot download anything but ‘find’ information. the hints, the other member ancestry trees, all just display a loading loading loading loading. At the bottom a false or error message pops up. I am not sure what ancestry has done, but on my site its hopeless. (fixxed every thing I have investigated) reboot reboot reboot reboot.

By: Maggie Brost

Maggie Brost — Sat, 14 Feb 2009 18:55:40 +0000

Upon future updates:
After I finish attaching all updates, there is no option to select to take me right back again to “updates.” If I have several people to update, I have to keep hitting “back, back, back” to get back to this menu. The only option otherwise I can see is to “go to my tree.”

By: Marie Ventura

Marie Ventura — Sat, 07 Feb 2009 22:39:53 +0000

Can you please tell me where to find the best information on using and getting aorund my tree here on ancestry.

I have a book for home MFT2008 but the tree here works totaly different.

I seem to always going in circles and get nothing done.

THanks you

By: Oxpictus

Oxpictus — Sat, 07 Feb 2009 19:28:42 +0000

Researchers need to use common sense when posting places of birth, dates, etc.

The tree I am working on is now in the 11th Century AD. Millenium Research will show a person dying in North Carolina, USA (HELLO?? America wasn’t discovered until 1492!!)

I have also seen children listed that are supposed to be born two years BEFORE their mother was born, also borne to mothers in their 70s.

I would certainly hope that those persons entering this data (AND those checking the data) will NOT just mindlessly select a place at random, when the computer program offers several choices.

Especially with the monarchs of England.(From whom my husband descends.) This is plain sloppy genealogy.

By: rdleute

rdleute — Sun, 01 Feb 2009 01:30:01 +0000

Why are you down again for more than 24 hours?

By: Hercules

Hercules — Sat, 31 Jan 2009 10:24:10 +0000

On numerous occasions over the last month I have been unable to access the Ancestry website. Also the ‘Help’ function above yiels the same message = “Check back soon”,
Surely one is entitled to a subsciption refund!

By: James

James — Sat, 17 Jan 2009 10:07:40 +0000

Give me an option to turn off the bloody NEW search!!!! Really irritating>>>I am just about over the slowness of Ancestry to download and move from screen to screen….no problems with find my past or other Sites. Transcription errors are apalling and tonight I found records for WWII filed in WW1……but of course too slow wwwwww…. to be botherd to leave a comment…….glad other agencies are providing similiar services ….get it together Ancestry….really poor service ..new Ancestry is just woeful and totally biased for American users…….filters for screening unwanted info are pathetic…….PLEASE get rid of the helpful pop up box or I will have to get rid of you and use free service at library ONLY when I am desperate…..bring on the competition!!

By: Lisa McCowan [Burnley]

Lisa McCowan [Burnley] — Thu, 15 Jan 2009 00:31:22 +0000

The information that you have on Junita J. McCowan [Portwood] is incorect She died in 1963, and has 8 children. She died in Claycomo Mo. and was buried in White Chappel cemetary.

By: Leona

Leona — Wed, 14 Jan 2009 19:30:49 +0000

There is anyway..I can find any more information the the website…without having to spend money..or become a member..?I am just trying to find out my Family History. And, every time I feel like I’ve come cross something, it tells me I have to pay money..Can’t I just see the information without spending..$79..on one family tree..?