Many resources are available to help you effectively use Family Tree Maker 2009. Here are some commonly asked questions and their answers.
Q. I’m new to Family Tree Maker. How do I get started?
Here are some options for becoming acquainted with Family Tree Maker 2009.
Option 1: The Family Tree Maker Getting Started Guide is a great place to start. It provides installation instructions, and a step-by-step tutorial.
Option 2: The New Training Tutorials provide an overview of each of the Family Tree Maker Workspaces. To access the tutorials from Family Tree Maker 2009, select Training Tutorials from the Help menu.
Option 3: In addition, Family Tree Maker Help is always available. Select Help for Family Tree Maker from the Help menu.
Option 4: Many helps are available at www.FamilyTreeMaker.com.
Q. I prefer to watch a live demonstration. What options are available?
Option 1: Family Tree Maker Webinars are attended by thousands of people who enjoy live demonstrations. The next webinar is scheduled for November 19th at 8:00pm EST. To attend, you can register here. The past webinars are also available online, and are helpful for both 2008 and 2009 users.
Option 2: Family Tree Maker classes are taught at genealogy conferences throughout the year. Some examples are FGS, NGS, and Southern California Jamboree. While you’re at a conference, you can stop by the Ancestry.com booth and talk with one of the representatives there. As conferences are scheduled, you’ll find information about them here on the Family Tree Maker blog.
Q: What if I have a detailed question that isn’t answered in Family Tree Maker Help?
Option 1: The Family Tree Maker Knowledge Base has the same questions and answers that our Technical Support Consultants use. A big project is underway right now to increase the depth and helpfulness of this resource. Check out the latest Knowledge Base here. For instructions on how to use search, check out this Knowledge Base article. Articles written about Family Tree Maker 2008 almost always apply to Family Tree Maker 2009 as well.
Option 2: A strong community of advanced users is available to answer questions. For example, see the Family Tree Maker topics on the GenForum presented by Genealogy.com.
Option 3: Another excellent source of FTM help is the FTM-Tech list
To Join FTM-Tech
send mail to FTM-TECH-Lfirstname.lastname@example.org with the single word subscribe in the message subject and body. To join FTM-TECH-D, do the same thing with FTM-TECH-Demail@example.com.
• Subscribe to FTM-TECH-L
• Subscribe to FTM-TECH-D (digest)
This list was started in 6 April 1995 http://archiver.rootsweb.com/th/read/GENCMP/1995-04/0797195495 and has been operating more or less continuously since then.
(Thanks to John Donaldson for this information.)
Q: I like reading step-by-step instructions and explanations from a manual. Is there one available?
Yes. The Family Tree Maker Official Guide is available for purchase from the Ancestry Store.
In addition, many people find answers to complicated questions in The Little Book of Answers, also available in the Ancestry Store.
Q: I need to talk with a Technical Service Representative. Is that an option?
Yes, Technical Support is provided free of charge for registered users of Family Tree Maker 2009. You can email Technical Support here.
You can also call Technical Support at 1-800-Ancestry.
Q: What other resources are available?
The Family Tree Maker Program CD has additional resources. Insert the Family Tree Maker disk in your computer drive and an install screen similar to this displays:
Click the Extras tab to see additional resources:
Q: I’m an experienced V16 user transitioning to Version 2009, and the interface is new. What helps are available?
We’re in the process of creating a feature mapping guide that will be helpful for V16 users as they transition to Version 2009. In the mean time, here are two links that can be very helpful:
Version 2006 keystroke mappings to Version 2008
Keyboard shortcuts in Version 2008
I hope these options are helpful to you. Family Tree Maker 2009 is a powerful program, and it takes time to become acquainted with all its features. Please let me know if there are other genealogy resources you’d like to see us provide.
Here you will find informational, and sometimes fun, posts from the folks behind the scenes here at Ancestry.com. We hope you’ll notice just how passionate we are about family history and about the products we’re building to help connect families over distance and time.Visit Ancestry.com