Comments on: New! Improved! Customize Your Homepage! The official blog of Ancestry Sat, 23 May 2015 02:27:04 +0000 hourly 1 By: Selhawke Selhawke Sat, 10 Jan 2009 07:32:54 +0000 I won’t be renewing my subscription either. Ancestry has made a real fine mess of things by trying to be too clever. Now nothing works properly and I can never find what I use most – there seems to be a policy of “show ‘em the new stuff and hide the stuff they use most”.
…and UK Census searches don’t bring up what they used to. Some parish returns have simply disappeared.
What a mess!

By: Deborah Deborah Sun, 28 Dec 2008 18:11:51 +0000 Will not be renewing after a 6+ membership.

It fully fails to deliver the required results,
eg Wynford Davies born 1904, Pembrokeshire, Wales brought up 117,220 ‘hits’ for the 1901 census!!

In addition, to get anywhere is SO longwinded.

Never thought I could live without MY ancestry, but it’s not MINE anymore, despite the attempt to ‘personalize’it.

I’m not a Luddite – I embrace change when it is for the best, but this change is atrocious.

Judging by all the other comments, will be losing a lot of revenue during 2009.


By: Andree Gillette Andree Gillette Fri, 12 Dec 2008 22:43:25 +0000 I do not like your New Ancestry search and revert to the old style constantly. Now the ‘My Ancestry’ choice (which still appears on your ‘Ask Ancestry’ page) situated between Home and Search has gone from my top bar. Why is this? After searching records I have to go back through ‘Home’ to reach the person I was researching – very inconvenient and slow. I also find that on some days the pages load so slowly it is tempting to go away and do something else. I don’t think that it is my computer because on other days it is fine. Generally I have been pleased with Ancestry, but some of the latest ‘improvements’ have not improved the service at all.

By: Carol Johnson Carol Johnson Fri, 21 Nov 2008 01:54:03 +0000 I clicked 1 time on the Jewish records and now when I open the home page I can’t get rid of the orange bar at the top that tells me about it. Not a major problem, just a major annoyance like the advertisement that is there all the time.

By: eveh eveh Wed, 19 Nov 2008 16:40:18 +0000 I have worked with computers for a long time. In the 90′s I taught customers to use computers for their first time.
Your help site is very confusing for me to follow. Can you put things into simple english so I don’t spend extended time looking for an answer. A simple “link” for questions instead of multiple choice for what I am supposed to be asking.
Thank you

By: kay risher kay risher Mon, 17 Nov 2008 02:59:04 +0000 by having the create new tree as the first item under “my trees ” with a choice of uploadinga ged or entering data by keyboard you would solve a problem for those of us who have more trees than will display in the box at one time. I have to fiddle around for a while to be able to see the end of my list of trees. The box does not stick (it quickly disappears) or have a slide bar to navigate down the list.

By: Cherie Ross Cherie Ross Sun, 16 Nov 2008 15:36:50 +0000 I am thorougly enjoying and making the journey to learn about ancestors back in time. However, I have come to a road block with my Mom’s side of the family who is from Holland. Your Tilberg study only covers the differnt counties in SOUTHERN HOLLAND. My relatives are all from NORTHERN HOLLAND so my tree on that side of the family has come to an abrupt halt. Would you PLEASE let me know when you might be ablt to get the records from Northern Holland, such as Amsterdam, so I can begin to explore that part of my famioly tree? Thank you so much. Cherie Ross

By: Jon Jon Fri, 14 Nov 2008 15:30:53 +0000 The ancestry to-do list seems to keep disappearing at times from the page it should be on. So much for customising your own page when this keeps happening.

I needed my to-do list as I was going to research in London but it now isn’t where it should be. This has happened before and is VERY annoying.

I almost feel like I’m going mad as it isn’t there at times and then comes back. And now I can’t access my list what’s the point of having it there at all?

What is this fault with ancestry and has anyone else had this problem? I am very happy with ancestry when all is working well but am starting to get increasingly frustrated with the on-going faults with this website.

By: Jade Jade Thu, 13 Nov 2008 20:25:54 +0000 The main purpose of the New Home Page is to provide ‘hits’ for Ancestry income for the immovable advertiseement(s) on that page.

Ancestry users are much better off to bookmark on their own computer what they use frequently, including the old-format Card File, the single-page scrollable Census listing, etc. A browser that enables ‘tabs’ within one window, such as Firefox, may be helpful for users.

By: Deb Deb Thu, 13 Nov 2008 17:21:48 +0000 I have been unable to spend as much time as I’d like on researching my family history due to work. My Ancestry renewal date came and went right around the same time as the infamous “new search” was implemented. I tried the new search and found it to be most unsatisfactory – and that was only for census searching! I only wish I’d known prior to my renewal date. I’ve been following this blog and I have already put a reminder to cancel my subscription next year in my Outlook calendar (I’d do it now but Ancestry does not offer any pro-rated refunds for subscriptions which are cancelled during the year – even if one is no longer getting the same service.) It’s sad but hopefully another organization will step up with a similar service that’s actually geared toward the end user.