Comments on: What are your questions? The official blog of Ancestry Tue, 25 Nov 2014 22:28:23 +0000 hourly 1 By: John Donaldson John Donaldson Tue, 27 Jan 2009 07:32:02 +0000 #932 Anmdrea

Not directly

FTM 2009 only reads down to version 5

and FTM 3.4 only makes a GEDCOM version 4 not version 5.5 as FTM 2009 needs

Many solutions

Maybe the best to download the free Family Archive view and use it to read your FTM 3.4 file and save it as a 5.5 GEDCOM that FTM 2009 can open

Another option is download the lite version of FTM 2006

article number 3673

John D

By: Andrea Andrea Sat, 24 Jan 2009 22:51:10 +0000 Is the new 2009 Version of F.T.M. compatible with Version 3.4 ?

By: Lysle Meyer Lysle Meyer Fri, 23 Jan 2009 15:22:35 +0000 I purchased Family Tree Maker 2008 and was supposed to receive the 2009 version free. I haven’t received it or received any communication about it. Can you please help me update?

Lysle Meyer

I really enjoyed the Webinar.

By: John Donaldson John Donaldson Mon, 19 Jan 2009 10:20:13 +0000 # 929 Sharon

I think you will need to ring Ancestry to sort this one out

I don’t think this blog can help you on this one.

John D

By: Sharon Schrag Sharon Schrag Sun, 18 Jan 2009 22:00:55 +0000 I would like to try and get my old address back, I was hacked into and had to have my computer fixed. Now I cannot use my username or email, My new email, my old is I cannot get into my other sites, because, they deleted all my passwords, so now matter how I try it will open with my old password.. Thank tou

By: desiree henderson desiree henderson Thu, 15 Jan 2009 20:20:51 +0000 Hi there, gee I am glad I found this.

I have been looking at your site so many times, my eyes are blurry.

My grandad sargeson is listed on your site as being born in 1886 i have his birthcertificate I know he died around 1959-1960 but I can not find his listing in the death columns. His name is Christopher Sargeson dob 1886 married to Everal Williams 23.1.1914 in Yorkshire .

Can you help me here, also Robert Sargeson 1801 married an Eliza (surname) unknown dob 1811 he was a spindle maker, I would like to view there marriage certificate and birth certificate but can not.

can you help me… please….thankyou

By: John Donaldson John Donaldson Wed, 14 Jan 2009 09:35:14 +0000 Susan # 926

A couple of free options

Go to

and have a look at articles 1919 and 1465

John D

By: Susan Bellomo Susan Bellomo Tue, 13 Jan 2009 15:20:40 +0000 Our nonprofit genealogy library received donations of some old Family Tree Maker data CDs that require GRS software to view.

Is there some place we can purchase or acquire the viewer needed to access these CDs?

By: John Donaldson John Donaldson Fri, 09 Jan 2009 02:48:00 +0000 # 909 Joan

You need to get a 5.5 GEDCOM to use in FTM 2009

FTM 3 will not produce a 5.5 GEDCOM as the standard was not in existance when FTM 3 was released.

You can download the Family Archive Viewer which will read your version 3 FTM file and converrt it to GEDCOM 5.5

Go to and search for article 3673

In the case of UFT if it can export a version 5.5 GEDCOM then all is well

If it also has the same rpoblem then a solution (that also will work with FTM 3) is to download a free version of Legacy Family tree (Standard) or The Master Genealogist and use either to open the version 4 GEDCOM from UFT and/or FTM 3

Bit of trouble but works fine

John D

By: John Donaldson John Donaldson Fri, 09 Jan 2009 02:42:30 +0000 # 910 Viginia

Copy the pics into image editing software and save them as image files. eg JPEGs

You can then copy the files to a CD or DVD

IF you want to do it better use something like Photoshop Elements to create a slide show

The free Picassa can also do someting kike this and also the free Picture Story from Microsoft

Lots of good options

John D