Posted by Russell Hannig on August 28, 2008 in Family Tree Maker

For our valued Family Tree Maker 2008 customers:

As we announced earlier, we’re giving our loyal Family Tree Maker 2008 customers a free upgrade to 2009. Last year around this time we released Family Tree Maker 2008. There was some initial customer dissatisfaction with the functionality in that release. We heard from customers who felt they didn’t receive what they were expecting. Over the past year, we’ve listened carefully to their feedback and have added many new features in the form of free patches which have been enthusiastically received. Family Tree Maker 2009 has even more features and functions that were not in previous patches. We listed some of these features in a previous post, along with additional features that will be part of Version 2009 when they become available.

In the next few weeks, Family Tree Maker 2008 registrants will receive an email with a one-time-use coupon that can be redeemed for a free version of Family Tree Maker 2009. You might have heard about a previous email that went to a portion of Family Tree Maker users. Don’t worry if you didn’t receive that first email; you’ll probably still receive the full offer, and if for some reason you don’t, we’ll make sure you have a way to get the free version.

We want you to be completely satisfied and delighted with the product you have purchased. The family history work you do is important, and we want to support you the best we can.

Sincerely,

The Family Tree Maker Team

373 Comments

  1. Dave

    I did register but I haven’t got an email ?
    I am located in Canada, is the release different for us?

  2. Lynn

    I am also a registered user and have not received an email (I am in the US). How can this be resolved? I previously sent an email to FTM on this topic, but received no reply.

  3. Robin

    How can you check whether you are a registered user ?

    I’m sure I did register, but is there a way to check on it?

  4. Robin

    I did register. I received an email on 2 September 2007 from admin@ftm.com confirming registration and giving me a Username and password.

    I haven’t received an email advising of the new release.

    However, as my previous request, Is there a way to confirm registration with FTM?

  5. John Donaldson

    Dave, Lyn, Les, Robin etc please read what Russ has posted.

    In the next few weeks you will receive an email…..

    This email will provide you with the information

    John D

  6. Lynn

    John,

    We realize their is a pending communication/email; the issue for me is I never received the prior email Russ referenced above “As we announced in an email to you earlier, we’re giving our loyal Family Tree Maker 2008 customers a free upgrade to 2009.” This would lead me to believe that the distribution list for the prior email is what will be used for the “free 2009” coupon (i.e., the concern/desire to be on the distribution list)

  7. Martha Brewer

    So we FTM 2008 users are doubly messed with? We get a crappy product, and now we have to for weeks while others get FTM 2009 already? You suck.

  8. John Donaldson

    Lynn

    I don’t know where you live but some USA registered users got a sort of early alert email but I understand that emails will be going out shortly with the details

    For users in other countries (I live in AU), nothing has yet been sent but I understand soon.

    John D

    John D

  9. John Donaldson

    Martha I don’t think anyone has FTM 2009 as yet as whilst it is announced I don’t think it is released.

    I don’t think you post accurately reflects the situation?

    John D

  10. Okay, I am a register user of FTM 2008 (at least I’m pretty sure I am), and was a beta tester for FTM 2009—and I did not receive an email about the release of FTM 2009.

    What gives?

    Dale

  11. Gretar Einarsson

    Good to hear from you Russel, we where a bit worried.
    Looking forward to receive my email. I am located in Europe. There should be a (perhaps it is in FTM2009) opportunity to see in “About” window that your copy of FTM is a registered one.

  12. Russell Hannig

    If you have registered Version 2008 and didn’t see our first email, you’ll probably still get the second email telling you how to get the free version. Here are some reasons why you may not have received the first email:

    1) Your address is in a country other than the United States. Our first email went to the US. Our next email will go to customers around the world.
    2) Your registration doesn’t show an address. Our next email will go to this group, too.
    3) The first email got marked as spam and could be in your spam inbox (in this case go to your spam box and look for an email from Ancestry.com)

  13. Charles A. Gustafson

    I hope this doesn’t mean that those of us who put up with 2008 from day one aren’t going to be waiting for two months down the road to get our copy of 2009 while someone else walks into a store tomorrow and buys it.

  14. Les Sullivan

    I look forward to my free “upgrade” which I consider to be well deserved and hopefully will restore some of the functionality of earlier versions, functions that were quite essential and yet taken away from us when 2008 came out.
    New capability such as mapping an ancestors “route” may be nice but all in one trees and the ability to list by aka are much more important to me. Fingers crossed, and hopefully I shall get the appropriate email when it is sent out.
    Yours patiently…..
    Les

  15. Glenwood Robinson

    I did resister 2008 and am a beta tester for 2009. I did not receive this email concerning a free upgrade to 2009. I live in Idaho.

  16. Gretar Einarsson

    Thank you Russel for clarify for us why e.g I did not get the first email, but I have registered my FTM 2008, I can not see any information about that registration when I go to both ancestry.com or ancestry.co.uk. I would assume that all products that you register are visible or perhaps I have been looking at a wrong page that is “My Account”.

  17. Brad Johnson

    Thank you for thinking of your dedicated, if not sometimes frustrated, users by offering the coupon. I sure hope 2009 is better than 2008! Hey, if we really didn’t like your products you would never hear from us again.

  18. Robin

    Gretar has a point. It would be helpful if our copy of FTM showed “Registered” in the “about” window. Most programs where you have to register the program show this.

  19. Art

    I like most have registered 2008 and am waiting for my email containing the 2009 upgrade.

    I however must be old and slow thinking – which I am at times – but my issues with 2008 have been with stability of the platform and not some of the other items others are talking about. Oh well, I await my email.

  20. John

    I, too, registered (actually multiple times, just to make sure) and did not receive an email. I will be very surprised to receive an email for this new offer.

    Why not just bypass the coupons and have 2009 install as an “update” to 2008? Sounds like a win-win for everyone — less hastle for TGN and great PR, plus the likelihood of many more loyal and happy customers!

  21. John Donaldson

    Martha

    I have no idea of what you are talking about (you have an unique turn of phrase) but I do not work for Ancestry.com

    All I am trying to do is clarify the situation that Russ H has officially clarified

    John D

  22. Michelle MM

    i have also registered and not recieved an email i am based in the UK , I wait your free upgrade with anticipation in the hope that it will re establish the printing option for the whole tree. Please advise how to check if software is registered?

  23. John Donaldson

    Michelle

    If you can do a web search in 2008 your software is registered

    I believe that the emails for UK and AU users will come from the UK soon.

    What do you mean by re-establish the printing options for the whole tree?

    John D

  24. Eileen Sullivan Tormey

    I, too, have registered my 2008 version and not received the update email offer,

    How do we go about getting the coupon for the free upgrade!

  25. Eileen Gross

    If you are unsure if you’ve registered your FTM 2008, register it again. On the tool bar in FTM Simply go to Help and Activate ancestry subscription.

    I too, never received the email re: FTM 2009, I registered, I have no spam filter on my inbox. They are obviously having problems sending out this e-mail.

    They have also taken about 6 months to answer my support question. Clearly they are overwhelmed.

    They need to provide us with a mechinism for US to ASK THEM for the free upgrade, not WAIT for their e-mail, which may never arrive.

    Good luck to all.
    Eileen

  26. Eileen Gross

    Woops, i meant to say the instructions to register are:

    Help
    Register Family Tree Maker

    (my previous posting for for the 1 month free subscription for Ancestry)

    Apologies to the group.

    Eileen

  27. Pat Blanchard

    I am also a registered user of FTM 2008 and have participated in the Beta tests. I received the first e-mail saying that I would receive instructions at a later date for installing the free copy of FTM 2009, but as yet have not received that second e-mail. Hopefully, the volume of folks to receive this e-mail is what is holding up the works. If I do not receive this e-mail within the next few days, what should I do to get the download?

  28. Janice Heidt

    I am also a registered user and have not received an email (I am in Texas). Is it possible that we have not received the first email because we aren’t signed up for regular emails from Ancestry.com? I subscribe to Ancestry but haven’t been receiving regular emails for months.

  29. Judith Hiatt

    I bought the Australian 17th Edition Platinum FTM 2008 – an update from my FTM2006: I am registered but no email? Does the free version 2009 not apply to Australian users?
    Judith Hiatt

  30. Willem Berris

    Hallo FTM team.
    I am living in the Netherlands and did get your FTM 2008 service pack 2 and 3.
    Why not supplying all 2008 users an servicepack 2008-2009 ????
    You already do have my email adres so must be an easy job !!!!!!!

  31. Sherry Marshall

    I live in Michigan, USA and have not gotten my 1st email, plus the help they tried to give me didn’t work for 2008. I really hope that the 2009 is better.

  32. Tony Cousins

    I too registered 2008 but haven’t received an e-mail. I’m just wondering if it may have something to do with the account e-mail preferences.
    The only one I have checked is the ‘NOW on Ancestry’ for new additions to records.
    Maybe Russell can check on that one.

    TonyC

  33. Russell Hannig

    You might have heard about a previous email that went to a portion of Family Tree Maker users. Don’t worry if you didn’t receive that first email; you’ll probably still receive the full offer, and if for some reason you don’t, we’ll make sure you have a way to get the free version.

  34. I have not gotten any emails with regard to the 2009 upgrade. I had just purchased 2008 when today I was told on the phone by Ancestry tech support a free upgrade is being given. I would say after using 2008 the upgrade would be welcomed as my version 9 seems to be superior in functions.

    Respectfully,
    William Walls

  35. James Weir

    I am in Australia, I am registered,having purchased Family Tree Maker 2008.
    I have not received an email to obtain the free update for 2009.
    What do I do to get the update to 2009.

    Thank you ……… Jim Weir.

  36. Gary

    If I buy the 2008 version now and register within teh next couple of weeks, do I get the upgrade to 2009 for free?

  37. John Donaldson

    James and other Australian registered users please be a bit more patient.

    The emails to Australian users have not been sent as yet.

    When they do I will post to this list

    John D

  38. Max

    Does FTM 2008 have to work to get the 2009 version to work, or is it a stand-alone version? My registered version of 2008 is useless and simply stops working. In frustration I uninstalled it to get that junk off of my computer, and I feel much better about it now. If the 2009 version requires 2008 to be functional to work, don’t bother.

  39. Judy Wright

    Thank you for listening to subscribers about the difficulties we were experiencing and making good on the price we paid for version 2008 software. I know of NO other company who has responded in this same manner.

    I am looking forward to the email with the new version 2009.

  40. Diane McElwain

    I downloaded the Family Tree Maker 2008 lite from Ancestry.com which merged with my original Family Tree Maker. Will I get a free download?

  41. Eileen Souza

    I have not received an email yet but I have also not seen t his version actually available for sale anywhere except Amazon but they are quoting 4 to 6 weeks for delivery. I’m guessing it is not really ready yet.

  42. Robin

    In DearMyrtle’s Podcast it was stated that FTM 2009 would be available on September 3 for download, but the retail version would not appear until mid to end September.

    So Amazon would be correct in saying 4 to 6 weeks.

    However, for us, September 3 has already passed. Where is FTM 2009?

  43. vernon brewer

    I,m excited about the 2009 release.

    2008 was such a disapointment, when will the update emails go out?

  44. Bill

    I’m another “registered” FTM 2008 user in Australia that hasn’t received *any* emails of *any* sort about FTM 2009!

    *Not happy*!

  45. John Donaldson

    Robin

    I don’t think Dear Myrtle said anything about a downloadable version?

    As I understand it, the program (in various retail and other packs depending on markets) will all be CD based

    John D

  46. John Donaldson

    Good one Eileen

    There is a difference between announcing a product and actually getting the supply pipeline filled in all markets.

    John D

  47. Denis

    got the email today, and learned that I am not eligible for the upgrade as I am not from the UK, Australia or New Zealand (I’m located in the Republic of Ireland). May I ask WHY Ireland has been excluded?????

  48. Bob

    I hate being so negative all the time, but is there anyone out there who remembers The Generations Network ever keeping their word about anything???

  49. John Donaldson

    It is clear that these emails are being sent out to different countries at different dates and from different Acom centres around the world.

    It would be quite a job to roll them all out so I guess that the roll out is being staged over several days?

    John D

  50. Martha Brewer

    still no email. STILL NOT!!
    Is this promise fake? Another happy ancestry.com press release while you mess with your customers?

  51. Lynn

    Russell,

    Thank you for letting us know that you will make sure current 2008 users we receive the free upgrade to 2009, even if we do not receive the prior email.

    Can you let us know when Ancestry will be sending the “coupon.” Many of us were hoping that simulations with the release of the 2009, on September 3 at the Federation of Genealogical Societies Convention in Philadelphia, that we could receive this coupon/way to access the new version that would address many of our prior challenges with 2008.

    An update on timing, or the email, would be appreciated and appropriate.

  52. James Polzner

    I have been a loyal FTM customer since 1996. I have LOVED every version UNTIL FTM 2008. I’ve tried working with it several times. There is not the ease, the visual aesthetics the intuitiveness in FTM 2008 that there is in all the previous versions. I realize this is my opinion and it is just an opinion. If others like it and use it, I think that is great!!! I would like to ask if anyone knows how I can return to a previous version of FTM. The last version I used was FTM Version 16. Problem is, after having used FTM 2008, I can’t go back to a previous version. When I try and open the file in a previous version, it says that I can’t do it. Please, can someone just tell me how I can revert to a previous version before FTM 2008? Thank you…..

  53. LIsa

    I too have not received an email and I live in the UK and I am a registered user, but I have no faith, I have the boxes ticked to receive the newsletters etc bit I never recieve them let alone get an email for a free upgrade. I will await and see, but so far it sounds like most people are disappointed yet again. Why not just upgrade via an update? Why is Russell so quiet in answereing everyone’s question, he just keep pasting the same answer and ‘probably’ what does not mean, it is not good enough!

  54. bromaelor

    My email from Ancestry UK arrived on 4th Sep and contained an ‘activation number’ for use on the Ancestry Shop site. A credit card is needed to pay the £2.95 postage, and the CDs are due to arrive in 2 to 6 weeks!!!
    A telephone number is given for queries, 0870 850 8752, so perhaps that might be useful for those who have still not been contacted?

  55. TonyC

    bromaelor #75

    You’re one of the luckier ones. I bought my copy of FTM2008 back in July 2007 – I still have a copy of the order confirmation, and I checked that the e-mail I used is still valid – I haven’t seen anything from TGN / Ancestry about a free upgrade – and I live in the USA!!!

    TonyC

  56. TonyC

    I just tried calling the number on the order confirmation – “Telephone Customer Service: 1-800-262-3787.

    If you are calling from outside the United States, please dial 1-801-705-7620.

    Representatives are available weekdays from 7am to 9pm MST and Saturday from 8am to 5pm MST, closed Sunday.”

    Guess what, they’re closed and its a Saturday – 8:53 AM MST.

    That is real customer service.

    TonyC

  57. Bob

    James Polzner, have you tried makibg a GEDCOM file with FTM 2008 which you should be able to open in version 16? You won’t be able to transfer graphics, etc., but all your text should be included.

  58. TonyC

    Re previous about Saturday support – I guess thats a problem keepng old e-mails, the new hours of “support” are clearly listed as Monday through Friday 🙁

    But isn’t that when most of us research our trees, during the working week – I bet nobody researches at the weekend.

    I guess that TGN needed to stop Saturday support so they could fund the aggressive marketing push – their ads for Ancestry are everywhere.

    TonyC

  59. Christopher

    Are “bromaelor” and “Elaine” (http://www.familytreeforum.com/family-tree-software-hints-tips/51000-family-tree-maker-2009-free-update.html) the only people in the UK to have received the email regarding a free upgrade to FTM 2009? I’m touched by the way registered FTM 2008 users still have have to pay £2.95 for the “free” upgrade, and order by 26 September to qualify – that really does rub salt into the wound!!

    As yet there are no reviews of the product, so I’m assuming no one at all has received a copy yet. I wonder why?

    Hmm…despite “Robin” saying that FTM 2009 is available at http://www.familytreemaker.com do I get a message saying “Sorry, your search – Family Tree Maker 2009 – did not match any products”? The same applied for a search for just 2009!

    It seems that Ancestry/TGN itself hasn’t even heard of FTM 2009!!

    Maybe we’ve all imagined it…

  60. Robin

    Christopher

    Yes, it is there. I had a problem trying to find it, and the only way for me to return to it is by a bookmark.

    Have a good look around the site. You’ll find it eventually. They’ve almost hidden it. Why they didn’t display it on their home page, I’ll never know.

  61. Lynn

    Christopher and Robin,

    The link on the US website is: http://store.ancestry.com/index.aspx?p=MFSKU4637&cj=1&sid=blog&o_xid=0002370517&o_lid=0002370517&AID=10464016&AFFSITEID=2370517&ADD=09%252f06%252f2008%2b16%253a07%253a12&AMISC=blog&ATYPE=6

    You can not find this page via a search on Ancestry, so they are probably waiting until next week to publicly feature this on the website, ideally to coincide with the release the “coupon” to 2008 owners in the US (i.e., if you try to process the order, there is a place to input a “coupon code”)

    Fingers crossed for an email and coupon on Monday as well as long awaited enhancements!

  62. Carol

    Just an FYI – amazon.com has updated it’s FTM 2009 Essentials page to say that it will now be released on Sept. 21, 2008. Maybe the rest of us will get the “free” info via email before then! 🙂

  63. gwilanne

    I am in canada and have registered several times to make sure as well but have not received the email either.

  64. Heather Martin

    Im yet another who pre ordered the 2008 and then bunged it back in the drawer because of all the problems I had with it. I returned to my FT2006V16.

    What I cant understand is others who have not bought or registered the FT2008 have received these emails with the offer!

    I am still waiting

    A loyal 6 years customer.

  65. Jay Jethwa

    Hi – I purchased FTM2008 in the first few weeks of release but still not received an email for the free upgrade. When will it be sent to the UK?

    Thanks, Jay

  66. David F. Klein

    I have not received the email coupon for the 2009 upgrade. Also I do hope that the monthly calendar feature will be restored. I cannot understand why it would be dropped?

  67. Robin

    Is it possible for Russ to come back to us and let us know when we may receive the coupon?

    There has been no recent update to us to let us know what is going on.

    The new version is “hidden” in the FTM website, and we are all in the dark as to what is happening.

    It would be nice for Russ to come out and let us know when we may receive the email with the coupon.

    Come on, Russ, give us an update.

  68. Martha Brewer

    “My email from Ancestry UK arrived on 4th Sep and contained an ‘activation number’ for use on the Ancestry Shop site. A credit card is needed to pay the £2.95 postage, and the CDs are due to arrive in 2 to 6 weeks!!!”

  69. Robin

    I noticed at the introduction of this blog, Russ says “For our valued Family Tree Maker 2008 customers” and ending says “we want to support you the best we can”.

    If this is correct, please Russ, can we have your comment on the email and coupon.

  70. Deborah Harrison

    I did get the first email, I live in the U.S., I’ve seen FTM 2009 advertised in the Ancestry.com store and on Amazon, and I haven’t received my coupon.

  71. Robin

    I really don’t think that anyone from Ancestry is looking at any of our comments, otherwise surely someone would have commented.

    Ancestry, are you there???

  72. Bill

    > Bill be patient they are about to be sent soon

    Its now several days later and still no email abour FTM 2009!

  73. June Applegate

    I have 2006 ( which never worked) and I have sign up for the storage of same. I have 2008 which does work. I have not recieved anything about a free 2009 FTM

  74. Jackie

    I have also registered my 2008 Family Tree Maker, but as of 9:00 today, Tuesday, September 9, I have not received an email.

    Thanks for your help.

  75. Richard Ross

    It would appear their servers can not handle all the traffic attempting to download the free update of FTM 2009. Guess I will have to try back early in the morning to see if the problem has been resolved. To add, the link that is supposed to take you to the software download does indeed display an error page and trying to get to the store at Ancestry also does the same thing, at least for me it did.

  76. Terry Triplett

    That’s all well and good but I got my e-mail with the code to down load 2009 and guess what, the link doesn’t work. I like many others do not like FTM 2008 and all I can say is I am glad I didn’t delete my old 2006 version of FTM

  77. Shannon

    You guys are getting the option to download the upgrade? My only option seems to be having the disc shipped.

  78. Terr Rucker

    I received an email at 7:30 tonight that I could get the free 2009 update. At 9:00 until 11:45 I attempted to click on the provided link to obtain the software. I finally was rewarded with a message that read “due to popular demand, I could not receive the offer at this time. Check back later.” When is later???? I am very disappointed that FTM did not fulfill their offer.

  79. William L DeCoursey

    I am a registered owner of FTM 2008 which I purchased about 6 months ago on disk. I received a message that I could obtain a 2009 update to take care of problems and flaws with the 2008 version. The URL for the message that I receive fails to work. I would like to have the free copy of FTM 2009 set to me on disk to William L. DeCoursey, 1735 19th Terrace NW, New Brighton, MN 55112. – My phone number is 651-633-5759. Thank you.

  80. Tony A

    I too have wasted way too much of my time clicking on a link, only to be rewarded with “Due to the high popularity of our FTM 2009 free upgrade offer, we are unable to fulfill your order at this time. Please check back later.Thank you, The Generations Network, Inc.” Another example of a your mouth writing checks your backside can’t deliver. IMHO

  81. Kathie

    I am getting e-mails for free upgrade.

    My 2008 NEVER worked on my XP PC – can not even open it to fix.

    I now have a new PC with Vista 64 bit and I heard that the new FTM 2009 will not work on Vista 64 bit.

  82. Kathie

    They are trying to solve the problems with the free upgrade.

    It seems all new PC are sold with Vista – more and more with Vista 64 bit.

    See below – I will order anyway. Note they are sending CD – you will not be able to download.

    Dear Kathleen,

    We appreciate your message.

    The problem with the free FTM 2009 upgrade page is being addressed by our developers and should be corrected shortly. The upgrade is not for a download, but the coupon gives you the purchase price of the program off of an order for the new version, so it will be sent on a CD.

    Regarding your new computer, unfortunately we do not support 64-bit Operating Systems at this time. We apologize for any inconvenience.

    There have been reports that the program will run on 64-bit, but problems are many and since it’s unsupported, our support staff cannot help with any problems that may arise. For this reason we do not recommend purchasing FTM if you run a 64-bit system.

    If there is anything else with which we might assist you, please let us know.

    Christopher
    Member Solutions
    Ancestry.com
    http://ancestry.custhelp.com/

  83. Shannon

    Are you kidding me? So basically anyone who’s bought a computer in the last year is going to have problems with the program? What a freaking mess.

  84. This, regrettably, seems to exude the aura of “TOO LITTLE, TOO LATE. As an orgiginal user of Banner Blue FTM the software has made some commendable vchanges over the years. the FTM2008 was an object lesson in regression. Deleting many facilities which have become “standard” in geneological software over the years. New users may be awed by the gloss, but I am convinced that you have now alienated a large part of your previously loyal customer base with the “cut-down” features of 2008. Perhaps with FTM 2009 you are hoping toredress the balance. Time, and your balance sheets, will tell. I will not be investing further in this product.

  85. Tony Fisher

    I have not yet received an e-mail regarding the free upgrade from FTM2008 to FTM2009. Can someone please arrange for this e-amil to be sent my way?

    Many thanks.

  86. Joanne

    I have a question. I am only just wanting to purchase FTM. I can only find 2008 (and after reading all this, I don’t know if I want it). If I buy 2008, am I going to get the 2009 upgrade free since 2008 is the only version available “down under” at the moment?

  87. Alan Spencer

    I have not yet received an e-mail regarding the free upgrade from FTM2008 to FTM2009. Can someone please arrange for this e-amil to be sent my way also

    Many thanks.

  88. Margaret

    Same story for me – I am in Australia and a registered user (although you wouldn’t know it as the program does not indicate a. if is a registered copy & b. who it is registered to, in the “About FTM” screen under the Help menu – there’s a tip for you FTM team!)and I haven’t received an email that supposedly went out last week, according to the Gould Genealogy newsletter that comes from South Australia. I enclose the relevant section below, in Quotes:

    “Free FTM 2009 now available to FTM 2008 Users – for a limited time
    Ancestry.com has sent the email so that Family Tree Maker 2008 users who registered a US or Canadian version of the software can get a free copy of FTM 2009. The email contains a unique link and coupon code to be used during checkout at the Ancestry.com store to get the free Family Tree Maker 2009. The free Family Tree Maker 2009 CD will come to your mailbox – it is not a download.

    If you registered a US or Canadian 2008 version of Family Tree Maker and didn’t receive the email, Ancestry.com suggests that you let them know at the Ancestry.com blog in a comment.

    If you are in the UK, Australia and New Zealand and didn’t receive your email last week, please let them know.”

    There you have it FTM team, I didn’t get any notification from you and please consider this my official “letting you know” notice.

    A further bit of feedback: The distribution of this update has been appallingly badly handled.

  89. Hi,

    When are we supposed to get the offer, I bought FTM 2008 last year and haven’t received an email saying I get the upgrade. I definately registered, because it took forever, I ended lodging a request with the help staff.

    Thanks

    Carolyn (Australia)

  90. Annette

    Same story as Margaret. I am in Australia and registered user of FTM 2008.

    I did not get any emails from Ancestry/ The Generations Network and only found out by the Gould Genealogy newsletter.

    Annette
    Australia

  91. Nick Davy

    Same story as everyone else. I am in the UK and a registered user of FTM 2008. Just in case I re-registered last month.

    I have yet to receive any emails from Ancestry.

    Regards Nick (UK)

  92. Nancy Offield

    I am also waiting for the email from Ancestry offering the free upgrade from 2008 to 2009.I bought 2008 when it was first offered to the public from Ancestry.com., and registered the product with them. I use the web search frequently, so I do know I am registered.

    I wrote to the customer help address nearly a month ago, and was given the generic answer that they had just began sending out the free upgrade emails. I then called Ancestry as the answer in the email surely didn’t answer my question of concern about whether or not I would get the free upgrade. I’m still waiting for that email.

  93. Beverly Holsopple

    Still also waiting for an email for my upgrade to 2009 … it is now 9/12/2008. Reviewed the list of changes and I am not optomistic … still see no indication that indexing of reports has been added BACK into the program (was there in FTM 16). Would have loved to have been involved in beta testing … how does one get included? I did make a request, but did not get a reponse. As a former software instructor and tech writer of instructional materials would love to have some input!

  94. Tony A

    Got my email on the new link, clicked on it, was done in about two minutes and even free shipping for “NON EXPEDITED” shipping. Painless transaction.

  95. Cees Rosekrans

    I am registerd using FTM since Version 3. Bought always the updates.
    Why does the Netherlands did not receive an e-mail for the update.
    TWR Computing in the UK informed me
    about this.
    Have not receive any info for a new release either.

  96. Kenneth Crowson

    I would think you would have a better system to provide this upgrade to you customers. Your first try resulted in a overloaded website and shut down. Your second attempt has the same problem. You would better serve your customers by sending out a DVD/CD upgrade.

  97. gwilanne

    Received my email today but when I tried the link I got a time out error several times then I got a store down error. The email only gives until Oct 15 to redeem.

  98. gwilanne

    So I tried again and was able to get into the store- it first told me that there was 129 minutes to wait and 1355 people waiting. I actually only waited less than 5 mins and it came up for shopping- I entered my code and then signed in to my ancestry account and my free upgrade was processed and I was not charged shipping. I received an email confirmation about 7 mins later. I live in Canada. Process was pretty quick and once I got in simple

  99. Bill

    Still no email advice to FTM 2009 for me here in Oz!

    The news about lack of Vista x64 support is ***EXTREMELY*** disturbing…. Vista x64 has been in commercial release for almost a year and three quarters now. I’ve had to keep one older laptop running Windows XP x86 just to support FTM properly and my with patience in doing that has just about run out (Vista x64 is SO much more stable than XP x86)!!!!!

  100. Kathy Marie

    I, TOO, HAVE NOT RECEIVED ANY E-MAIL ABOUT THE FREE 2009 UPGRADE —-I HAVE REGISTERED TWO OR THREE TIMES, BUT HAVE RECEIVED NOTHING ABOUT THE FREE UPGRADE

  101. Bernie Morrison

    I got the message. It was impossible to access the site. When I finally did it kicked mo out. I did not get anything.

  102. Sandra Paik

    I just purchased the 2008 version last week. I’ve been unable to go online with it or register. Now I just found this article. I guess my question is why are you still selling Family Tree Maker 2008 if there are so many known problems with it? What are my options since I couldn’t even get it to register for me?

  103. Allice Reynolds

    I hate FTM 2008! I have downloaded the update patch, uninstalled, re-installed and still cannot register my product or use the web search feature. Don’t you think you should get 2008 working before moving on to 2009?

  104. Kathryn Boulden

    I have not received an email about Family Tree Maker 2009 to replace free my FTM 2008. How to I get the coupon? Thanks!

  105. Barry O'Donnell

    I look forward to receiving my email and updated copy, however how can I check that I have registered? I am sure that I registered as I have for each of the previous versions but would like to check. Can I do this?
    Barry O’Donnell, Australia.

  106. Annette

    I recieved the first notice on Sept 9th I beleive it was on the 10th when I opened my email and clicked on it I was unable to download the update server was over whelmed. Awaiting the 2nd email with the new directions and pass and have not heard from Ancestry yet…

  107. ann piper

    I live in Australia – still haven’t received an email about FTM 2009.

    When can I expect it. Will you extend the deadline for ordering for those of us who haven’t been contacted yet?

  108. Oliver

    I received the 2nd email today but no download link – it proceeded to checkout (coupon code = $0) and finished on a ‘invoice – print for your records’ but no download link?, does this mean I’ll get a CD in the post?, or did something go wrong?

  109. Terry Ingram

    I also have registered FTM 2008 at least twice and have yet to receive an email or coupon to order. Myself and my brother-in-law regularly exchange information and files and he has already received his coupon and ordered his when I haven’t even received my FIRST email. With the technology available today, it would seem that even an initial email saying you acknowledge my registration would be appropriate. I realize that duplicating CD’s takes a little time, but a posted schedule of some sort would alleviate some questions for some of us. Please understand that some of us long-term FTM users are committed to your product, but lack of SPECIFIC communication does not promote faith that you can manage the technology. I might say that I am a retired 40 year employee of THE major IT corporation and this is NOT the way to leave customers dangling.

  110. Barbara J. Yeoman

    I have not received any email with a free upgrade offer to FTM 2009.
    I am a registered user of FTM 2008.

    I have had many versions and never had a problem receiving offers.

    I do want to upgrade to FTM 2009 but do not see where I can register for the free upgrade.

    Thanks,
    Barb Yeoman

  111. Frank Bobak

    I just purchased and received FTM 2008 and there was no mention of 2009 when I purchased 2008. Will I still be eligible for the free upgrade?

  112. Jan Gow

    This is a message for New Zealand FTM 2008 users, especially those who purchased their copy from Beehive Books. You may have received an email re your free upgrade to FTM 2009. It does say you have to live in UK or Australia to take up the offer. Please ignore this – it does cover NZ residents! It also says that you have until 26 Sep to take up this offer. As US users now have until 15 Oct to take up their offer, I am sure that this date will apply to us too.
    If you have not received your email, and you are lucky enough to be reading this, then here is information to help you. Please let any other FTM 2008 users you know this information too.
    “It appears that quite a high proportion of AUS [and NZ] users opted-out of emails so we can not send them the email. Customers can call the call centre:
    Australia 1-800-251-838 Monday – Saturday 9:00 am – 16:00 pm AEST

    New Zealand
    0800 442 100 Monday – Saturday 9:00 am – 16:00 pm AEST

    The agent will direct them to http://www.ancestryshop.co.uk/freeupgrade and give them a unique code to enable them to order the upgrade disc. Please note there is a small charge of £2.95 that will cover P&P.

    Let’s know if this works!!
    Jan

  113. Oliver

    Further to # 143 above:

    I got an order confirmation today (~24hrs after processing) so assume I am being shipped a CD… cool…

  114. Dane

    I have used FTM from the original version. I have just received FTM2008 and based on the comments seen on this site I will not install it..period. FTM V16 has features that 2008 has eliminated…sorry I will eliminate upgrades to newer FTM “enhancements” from further consideration.

    what a bunch of crap….suggest all yall considering FTM 2008 to look elsewhere..vote with your pocketbook evidently thats all they understand.

  115. James Phillips

    I am a registered user of FTM 2008 , purchased through ancestry.com. I have not received any information regarding the upgrade but would like to upgrade.

  116. Ann Metcher

    Have just heard about the 2009 version being offered. I have received no email despite being registered. I am in Australia and hope we are next on the list for an email with good news?

  117. Chuck Dewey

    It would be nice if you also offered a free upgrade to version 16 users such as myself who did some homework and opted not to go the abomination known as FTM 2008. Yet we still stayed with FTM.
    Even now my switch to 2009 will be predicated on whether or not I hear positive feedback on what is being touted as a new and much needed improvement to the merge feature.

  118. John Donaldson

    Anne # 152

    This advice may assist?

    Here is information for those in Australia and New Zealand who did not receive a free upgrade email. This information comes from their International Office:

    A high proportion of AUS and NZ users opted-out of emails so we can not send them the free upgrade email. Customers can call the call centre:

    Australia
    1-800-251-838 Monday – Friday 9:00 am – 16:00 pm AEST

    New Zealand
    0800 442 100 Monday – Friday 11:00 am – 6:00 pm NZT

    The agent will direct them to http://www.ancestryshop.co.uk/freeupgrade and give them a unique code to enable them to order the upgrade disc. Please note there is a small charge of £2.95 that will cover P&P.

    Here are instructions for updating your email preferences:

    http://ancestry.custhelp.com/cgi-bin/ancestry.cfg/php/enduser/std_adp.php?p_faqid=1073

    What that means is if you registered your FTM 2008 but ticked the box to say “don’t send me any information” Ancestry.com will respect what you ticked and won’t send you the email with instructions for updating. Fair enough as that is what you told them to do

    So if you haven’t received an email and have registered FTM 2008 then ring the toll free number and they will sort it on the phone

    I understand that the offer closes around 26 September.

    John D

  119. John Donaldson

    Frank if you are registered before the 26 September then it is likely

    Make sure when registering that you check the box to all Ancestry.com to send you the update email.

    John D

  120. Kathie

    Good news – I order the free cd upgrade to FTM 2009 on 9-13-2008 and today, 9-18-2008, it arrived. I think that is fast for something free.

    I have not tried it yet – little gun shy. Never could get FTM 2008 to work on my XP PC. I use another product as my main genealogy software.

    I have a VISTA 64 bit laptop. Was told by Ancestry 64 bit is not suppoeted. My husband has a Vista 32 bit PC – will try it there this week-end.

    Kathie
    New Jersey, USA

  121. Joe

    Hmmm. This may be selective. I have been a registered user of 2008 since early on. Have checked my registration. My email and snail mail addresses are correct. Never recieved an notice of the upgrade.

  122. naomi misso

    I have recently purchased Platinum Family Tree Maker, 17th edition and would like to know whether there is a MAC version also.

  123. Grahame Lloyd

    Hi,

    I have not recived the offer for the free upgrade to 2009 and currently have a registered 2008 version.

    Can you please send me this upgrade?

  124. Julie Minihan

    Have not recieved an email for the free 2009 upgrade- Purchase 12/11/2007 Harvey Norman Port Macquarie NSW Australia I can supply cd key if required

  125. Ian Murray

    I am another long term user (from v6 onwards) currently running 2007 – with reported but not cured problems – and am wondering where my e-mail for the free upgrade to 2008 has gone to.

    How do we get the free upgrade if we have missed the e-mail?

  126. Ian Murray

    Whoops. The above should have said:

    Currently running 2008 (17.0.0.965)

    Also living in the UK

    Can the 2009 version not be rolled out by the 2008 patch update system?

  127. June Welsby

    I have FTM2008 Australian version that I bought from Gould Genealogy in South Australia and have been given the code “FTM0CCRXHT” to order the free upgrade; how do I go about obtaining this upgrade? Am I in the right area for this upgrade?

  128. Annette

    I have not opted-out of emails from Ancestry and I have just checked on my Ancestry account that all my contact details are there correctly and I still did not receive the email.

  129. Well I’ve not got my free upgrade offer, and I’ve been using FTM for many years, always getting the latest version, would be nice to get a free upgrade but it appears this offer is not forth coming. Who do I phone?

  130. Lorraine

    So if I just wait a little bit longer, I will be sent an email to confirm my free FTM update to 2009? When I reply to that email with the code I was given, all should be fine. I can do that. So log as there is nothing else I should be doing in the mean time.Is this correct?

  131. India Shotts

    I am still waiting on the email for the free upgrade. I have been a family tree user for years. It would be nice to get a free upgrade for a change.

  132. Mark Smith

    I bought the 2008 version of the programme and eventually deleted it because it would not load, kept saying windows looking for a soloution, just loaded the new 2009 version same problem! What is the fix I like the programme but this is damn annoying.
    Thanks

  133. Dennis Rodgers

    Yet another FTM 2008 user here who has still not received the email to upgrade… nothing in the spam box, either.

    Is there some sort of schedule for this upgrade email that is supposed to be sent out?

  134. At last- an email from Genealogy.com!
    (must be registered then). Special Offer on FTM 2009 . Yes, after weeks of waiting…YES, YES….NOOOOOOOO! “Special Offer” DO I WANT TO BUY IT @ 39.95 with free shipping. Answer – NO. I would like an e-mail detailing the 2009 upgrade which to some extent rectifies the deficiencies of FTM 2008. It would be quite nice to have this before the 15th October cut-off point. I really wish you would get your “roll-out” strategy sorted.Please don’t ask me to fill out a customer satisfation survey… please, please don’t.

  135. Art

    \
    I’m a registered user of 2008 – and a looonnnnggg time FTM user who still hasn’t received an upgrade email. I checked my “safe” email addresses and have ancestry as a safe address 4 different ways. What do I have to do to receive this update ???

    HELP !!!

  136. Orerockon

    Have any of you complainers actually tried to call Ancestry support? I called the 800 number on the customer support tab in my ancestry account and was told that the next email will be sent the first week of October, and that if I didn’t receive the email to call after that and I will be sent the upgrade code.

  137. Julie Minihan

    Hi
    I have not recieved the free upgrade for the Family Tree Maker upgrade for 2009 when will this happen and how can I recieve it.
    I did register my 2008 program
    Thanks heaps
    Julie (Australia)

  138. Sharon Jackman

    I have Family Tree Maker 2008 and yet I have not received notifcation about the ‘free upgrade’ from Family Tree Maker 2008 to Family Tree Maker 2009.

    Could you please advise.
    regards
    Sharon
    Australia

  139. David Keel

    I have not received any communication regarding this free upgrade. What I have received is an invitation to purchase FTM 2009. Is it your intention to sell as many copies as possible before offering the free upgrade? All I’ve had from FTM 2008 is aggravation and frustration, so much so that it makes family research a real effort and not enjoyable. I hope that this free upgrade will improve the situation because I will not buy it after the experience of 2008.

  140. I’m in Australia and have received no e-mail offering a free upgrade, only one offering it at a price. How can I find out if I’m on the mailing list for the upgrade as I understand that it will only be offered for a short time?

  141. Sharon Jackman

    For all Australians who need to upgrade from the 2008 to 2009 edition of Family Tree Maker see the following message on this page —
    155 Written by:

    John Donaldson
    Posted on:
    September 18, 2008 at 4:01 am

    I live in Australia, called the number, was given the voucher number, registered it as per the message and on payment of £2.95 will receive the upgrade disks in the mail.

    I think this as close to a free upgrade as I will get.

    Give it a go.

    regards

    Sharon

  142. Sue Lawrance

    I have a registered copy of FTM 2008 but I have not received an email for a free upgrade to 2009. I live in the UK.

    Sue

  143. OREROCKON. There is a world outside the boundaries of the USA where 800 numbers are charged at international rates. Many of the “complainers” are UK, NZ, Australia. Existing customers are only asking that they are informed about, and assured that they are elegible for, an “update”. Receiving an offer to purchase at full price suggests that you are on the customer database. I now know about the “second round of emails” scheduled for October. I have been sent a response which stated that “We will assume your issue has been resolved if we do not hear from you within 72 hours”. 72 hours? ,and what side of October might that be? Come on people, use some common sense instead of “sometime, maybe, never”. As you state yourself – IF you don’t get the e-mail… IF, IF, IF…

  144. Donna

    I have a registered copy of Family Tree Maker 2008 and have not received the email with the code for the 2009 upgrade.

  145. As per the posting for a free upgrade from 2008 to 2009 (I have pasted the posting at the bottom of this e-mail).

    I have been a long time user of FTM and currently have FTM 2008 so I think I fall in the “Free Upgrade” catagory.

    Where is it?

    Karen Adams

    As we announced earlier, we’re giving our loyal Family Tree Maker 2008 customers a free upgrade to 2009. Last year around this time we released Family Tree Maker 2008. There was some initial customer dissatisfaction with the functionality in that release. We heard from customers who felt they didn’t receive what they were expecting. Over the past year, we’ve listened carefully to their feedback and have added many new features in the form of free patches which have been enthusiastically received. Family Tree Maker 2009 has even more features and functions that were not in previous patches. We listed some of these features in a previous post, along with additional features that will be part of Version 2009 when they become available.

    In the next few weeks, Family Tree Maker 2008 registrants will receive an email with a one-time-use coupon that can be redeemed for a free version of Family Tree Maker 2009. You might have heard about a previous email that went to a portion of Family Tree Maker users. Don’t worry if you didn’t receive that first email; you’ll probably still receive the full offer, and if for some reason you don’t, we’ll make sure you have a way to get the free version.

    We want you to be completely satisfied and delighted with the product you have purchased. The family history work you do is important, and we want to support you the best we can.

    Sincerely,

  146. Les Sullivan

    It is now 6pm in UK 25th Sept and still no email but I did telephone the UK Ancestry help line 0800 404 9723 and it was answered almost immediately by Katie who was in Utah and she sorted me out with the upgrade code. I must say that the customer service was excellent and Katie was delightful to deal with. After the recent difficulties it did a lot to restore my faith in FTW.
    Hopefully the upgrade, ordered quickly and easily, will arrive in the next few weeks and I do not object to paying the £2-95 postage fee.

  147. Kerrie

    I have a laptop. I have wireless internet. When I am online with it, family tree maker 2008 states it can not go online I am not connected to the internet.

    Is there a 1 800 # to call or is this normal?

  148. Michelle MM

    i have registered but not received the free update to 2009, can you tell me when this will be rectified?? LOCATED IN UK

  149. Sandor Kopinsky

    No e-mails received at all! I must be in some database since I do get service pack 3 update information. In one of the comments above I read the closing date is 15 October.
    Can I get informed on how to obtain the free FTM 2009 before the closing date has passed??

    Sandor (Netherlands)

  150. Virginia McLain

    I am still wondering if I will get the new upgrade of Family Tree Maker 9. I have registered my version 8 but no reply from my question that I posted earlier this month. Virginia

  151. Glen

    I am a UK registered user, I still have not yet received any official notification of this update. Where can I get it.

  152. Saralyn White

    I received FTM 2008 as a gift a few months ago and have not been able to get it to run to register the product. How can I get the upgrade to FTM 2009?

  153. Sammy Dean

    I bought FTM 2008 a few months ago and have not been able to get it to run to register the product. How can I get the upgrade to FTM 2009?

  154. Hollis Rich

    I have FTM 2008 and have never been able to register it because the program always says I have no internet connection. I can go to your websites, but the program refuses to let me go to any links. I never have been able to figure why. What am I supposed to do. I have the unique activation code that came with FTM2008, but don’t know where to go to enter the information since I can’t register on your site. HELP!!!

  155. Becky A Smith

    I’m pretty sure I registered my 2008 Family Tree, however I didn’t received said email with my free download. Would you be kind and check this for me.

    Thank you for your time
    Becky Smith

  156. Polly Beckley

    I am so disappointed. I just received/loaded my upgraded FTM 2009 and find that the calendar that I used all the time in my previous version is missing. I am not happy.

  157. Lance

    Hey guys. Welcome to the real world. The Ancestry people don’t make any money peddling software at $30 a pop; the real money is in subscriptions to their databases. We get the dregs. Even in California we don’t get the upgrade e-mails. Learn to deal with it.

  158. Ronald Woolcott

    speaking of blogs
    I am not sure if it is included with 2008 or maybe you have it included with 2009 or maybe you are giving it some future thought. What I would like to see is a master Blog that would include all my Family Tree’s, which there are 4 of: Family Tree – A
    and Family Tree B and Family Tree – C
    and Family Tree – D
    What I would like to see is a master Blog that would include all of my Family Tree’s each one would keep be a separate set of Charts and Reports and I would like the ability to make an updates to affect one in Family Tree A that would affect B, C, and D.if they included the same person in all 4 Groups
    I realize that I may have to go back and re-create the charts and Reports, for all 4 groups.Yet the changes that I would make for all Family Tree’s would be taking care of with one shot.

  159. Ronald Woolcott

    speaking of blogs
    I am not sure if it is included with 2008 or maybe you have it included with 2009 or maybe you are giving it some future thought. What I would like to see is a master Blog that would include all my Family Tree’s, which there are 4 of: Family Tree – A
    and Family Tree B and Family Tree – C
    and Family Tree – D
    What I would like to see is a master Blog that would include all of my Family Tree’s each one would keep be a separate set of Charts and Reports and I would like the ability to make an updates to affect one in Family Tree A that would affect B, C, and D.if they included the same person in all 4 Groups
    I realize that I may have to go back and re-create the charts and Reports, for all 4 groups.Yet the changes that I would make for all Family Tree’s would be taking care of with one shot.

    Am I looking for a pie-in-the-sky answer ?

    Regards
    Ron Woolcott

  160. John Kingham

    I didn’t receive an email offering a free upgrade to FTM 2009 that I know of even though I have been using the program for at least ten years. Instead I purchased FTM 2009 and have been thoroughly disappointed because, despite all attempts (firewall off etc), it won’t let me register. The FTM live help was very friendly but sent me an irrelevant fix for FTM 2008. Any suggestions? FTM doesn’t answer emails and calling during business hours is difficult at best.

    Since I can’t register the program I can’t use many of its features.

    All-in-all I’m totally disappointed with Ancestry/FTM 2009. The only saving grace is that FTM 2008 still works. How do you get a refund?

  161. Glen

    Enough is enough I fear, FTM is going down the pan, no support, no working product, FTM2008 a disaster, FTM2009 the same from what I have read. I’m off to seek alternatives – any idea’s folks ?

  162. Glen

    Sorry Folks, I take it all back.

    I have just spoken to a very nice lady at Ancestry.co.uk who helped me get my upgrade code, and via the website have now ordered my upgrade.

    Thank you

  163. cgaskins

    Well, I feel like a flaming fool!!! I thought the 2008 FTM WAS the latest version, so I recently purchased it…for about $70…with the promise that I would get a 3-month Ancestry.com membership. NOT SO! I cannot access anything online via the program because apparently the program is not compatible with Windows Vista, although the box says it is!!! What do I do? Will the place I purchased this take it back? I absolutely HATE the format and refuse to enter any data into this program. I really don’t want it!!! I can’t upload a 2009 to see if I like it better because….you guessed it…my program isn’t speaking to the internet and tells me there is NO CONNECTION!

    My last purchased version before the 2008 was Version 16. I like it and I like the format. I may have to revert back to it as soon as I can dump this piece of trash I purchased. By the way, don’t presume to tell us you have changed things to help us! If it ain’t broke, don’t fix it. Mine wasn’t “broke”! I just stupidly thought an upgrade would be nice. It isn’t. I think you understand. I await your assistance, please.

  164. cgaskins

    2nd post: By the way, I have called the 800 number and it is ALWAYS busy…night and day. There is another # that charges $2 per minute, but I still could get no one on the phone. Someone from our Historical Society informed me that Windows Vista and FTM 2008 are NOT compatible, although the box says they are, and there is a “patch” you can download from somewhere that should fix the problem…..but where is the patch? Also, he told me that it doesn’t always work. Sometimes he has heard of it working, and sometimes it doesn’t. No rhyme or reason.

    I will try to return mine to the store where I purchased it, along with copies from this blog to prove I am not making all this up. I may see if the a FTM2009 is available. Rather than go to all the trouble of waiting for a download I may never get…..that may not really work for a program I hate, I may see if the actual 2008 program is more to my liking and will work. Can anyone tell me if I will have the same compatibility problems with 2009? Thank you.

  165. cgaskins

    2nd post: By the way, I have called the 800 number and it is ALWAYS busy…night and day. There is another # that charges $2 per minute, but I still could get no one on the phone. Someone from our Historical Society informed me that Windows Vista and FTM 2008 are NOT compatible, although the box says they are, and there is a “patch” you can download from somewhere that should fix the problem…..but where is the patch? Also, he told me that it doesn’t always work. Sometimes he has heard of it working, and sometimes it doesn’t. No rhyme or reason.

    I will try to return mine to the store where I purchased it, along with copies from this blog to prove I am not making all this up. I may see if a FTM2009 is available. Rather than go to all the trouble of waiting for a download I may never get…..that may not really work for a program I hate, I may see if the actual 2009 program is more to my liking and will work. Can anyone tell me if I will have the same compatibility problems with 2009? Thank you.

  166. Helen Bates

    For some reason the weekly newsletters are NOT reaching me. Please let me know what I can do to begin receiving them again. Also, I haven’t received my notice on how to receive my free update for my 2008 FTM.

  167. Helen Bates

    I need help to find out why I’m not receiving the weekly newsletters and update information. I haven’t received a notice for the free update for the 2008 FTM.
    Please advise me on what to do.
    One other matter, my email address needs to be changed on my family tree. I believe that it is listed unter the title HALL/BATES. The family tree begins with me, Helen Elizabeth Morton and my parents Aubrey Wilson Morton and Margaret Young Hall. Thank you for any assistance you can give me on these matters.

    Yours truly,
    Helen Bates

    Thanks,
    Helen Bates

  168. Niki

    I never got the first e-mail announcing registered users would get 2009 free, much less the e-mail with the cupon??? I mean, this was posted in August and it’s mid October? I’m in the US….

  169. Lucy

    It appears that I am one of many that purchased FTM 2008 but have never received a free upgrade offer.
    FTM 2008 was money down the drain as I promptly uninstalled since the ability to continue with my family “book” was no longer a function in the new version.
    Regardless, I never received any offer for a free upgrade. I am not interested in a free upgrade to 2009 unless this feature has been restored. Has it been restored?
    Thanks, Lucy in TN

  170. Justin Rossney

    Type your comment here.
    I Bought FTM 2008 and registered it.
    I also think my older version was better and I hope up grading to 2009 version will be an improvement, I also have not recieved any notification of any free upgrade. I live in Ireland.

    I look forward to your reply

  171. gay lynne kegan

    Please tell me how to get my free Family Tree Maker 2009 update. I am teaching a class on genealogy and would like to use 2009 but haven’t heard anything from you.

  172. Gregory D. Mostella

    Just found article on free 2009 upgrade for 2008 owners : ) THANMKS! I purchased my 2008 in early August. When can I expect the upgrade? Will it be available on-line or mailed? Thanks.

  173. Justin Rossney

    I think my earlier question about notification of free upgrade was sent using the wrong email address, so I am sending it again on this address.

  174. Peter W Payne

    Well, here we are Oct 23rd and I am still waiting. Have also sent e-mails to you, but still no response.

    HAS this e-mailbeen sent out and, if yes, how did it miss so many people (ref to various forums of customers still waiting)
    Regards, Peter.

  175. Mary Van Allen

    I have purchased my FTM program through you for the last number of years and have not received info about the 2009 update . Why?

  176. Dennis_Kleid

    I just got a new computer that has Windows XP and then on October 14, 2008 I installed Family Tree Maker 2008 (activation order 25015226). I bought this through Amazon (order 1-2-4215330-175460) on April 11, 2008, and I just started using it. I would like the free upgrade to Family Tree Maker 2009. Please send me the E-mail for the upgrade. Thanks.

  177. Al Santos

    just bought a copy of your 2008 software and can’t register (I’ve read that IS one of its problems, among many others)

    Here’s the activation key:

    6395120019358105941

    As I mentioned, I can’t register (or is it ‘activate) the software becaus the message I keep getting is, “UNABLE TO CONNECT TO THE INTERNET” but, as you can see by this email… I, in fact, CAN CONNECT!!!

    Please tell me how I can go about getting FTM 2009 as I’d like to get started on my tree as soon as possible!

    I’ll await your reply!

    respectfully,

    Alfredo Santos

  178. I too purchased FTM2008 but have been unable to register for the same reason as Alfredo Santos. It keeps telling me I do not have internet connection. I’ve contacted FTM about this and they were unable to help me. As you can see, I do have internet connection…just not with FTM2008. HELP!!

  179. michelle mm

    Good morning, thank you my upgrade disk arrived this morning, and i have upgraded the program, however i am still disappointed to find that the feature of the all in one tree is still unavailable, please please can you tell me when a patch will be available as this is a very important feature to me. For others still waiting i telephoned ancestry uk and asked why i had not received the disk. they sent it to me

  180. Jim D

    Good News and Hope!

    I am perhaps one of the most complicated cases för FTM 2009 upgrade!

    I am an American living in Sweden who purchased FTM 2008 (and all other versions) through TWR in England. They special shipped to me the US version as I was not interested UK CD’s. This was the only one they had and had actually purchased it themselves for evaluation before the UK version was released.

    I registered this program in august 08.

    I also recieved the first E-mail from FTM and the 2:nd telling me to ignore the first.

    I recieved a third E-mail regarding the free offer, followed the directions, and got an immediate confirmation of the order.

    About 3 weeks later the CD arrived in my mailbox from the US with both postage and custom fees paid! (and yes… 3 weeks is not an unusual transport time for a non-priority package from the US to Sweden)

    I have to thank FTM for their service… at least to me.

  181. Joanne C. Williams

    I recently purchased the Deluxe Family Tree Maker 2008. I cannot get it to register! I have tried and tried and keep getting a message that there is a connection problem and to try again later. I have a free 3 month subscription to Ancestery.com if I can ever get it to register. I certainly don’t want to lose that nor do I want to lose the free upgrade to FTM 2009.
    Can you please help me?
    Joanne Williams
    jocwilliams@iowatelecom.net

  182. Sharon Newton

    I have family tree maker 2008 , it wwill not let me register it, so I will lose ny free 6 month Ancestory .com
    All the promblem I have ben reading on the intenet really make me unhappy. How can we resolve this problem. This is my second request to you. When will I get a answer?

  183. Very pleased to see the note about free upgrade to 2009. However can you help me with a problem?
    I work away from home a lot and have put 2008 on my laptop. However FTM says I am not connected to the internet nor can I re-register it from my laptop. My tower, at home, works on the internet link with no problem. Any ideas?
    Thanks

  184. SJ Atlee

    To those having trouble getting FTM 2008 registered. Here’s the solution I was emailed:
    ——————————–
    We appreciate your message.

    If you are having problems registering your Family Tree Maker 2008 or connecting to the internet please make sure your Family Tree Maker is up to date. Open the program, click on Help, and choose About Family Tree Maker. If your version is up to date you will see the number 17.0.0.965. Below is a link to update your version if needed.

    Answer Title: Manual Patch Installation Instructions for Family Tree Maker 2008
    Answer Link: http://ancestry.custhelp.com/cgi-bin/ancestry.cfg/php/enduser/std_adp.php?p_faqid=4080&p_created=1220549874

    If you are having other problems or have a general inquiry please explain exactly what problem you are having.

    If there is anything else with which we might assist you, please let us know.

    Audrey
    Member Solutions
    Ancestry.com
    http://ancestry.custhelp.com/

  185. John O'Donnell

    so I was happy with FTM2006 and I gladly purchased a copy of FTM2008, and I am sorry to say If ever I took a retrograde step this was it.

    I regret ever even comtemplating getting 2008, now I hear all registered users of 2008 will be getting a free copy of 2009.

    I only purchased 2008 amatter of weeks ago and did anyone tell me there was an upgrade in the offing, no I was not told if I had been I would have waited till the new version was issued.

    Why the format of 2006 was abandoned I have no Idea. the pressnt version appers to be so retrogade I can see why FTM2009 is required.

    I can assure you this is the last time I purchase such a program from you.

    Regards

    J.O’Donnell

  186. Mike Hobbs

    I purchased a copy of Family Tree Maker 2008 some time ago but did not receive an email regarding a free update to the 2009 version of the software. Is it still possible to obtain that free update?

    Please note that the post code (6002)used on my order of the version 2008 software has now been changed to 6023.

  187. Elaine Birdsley

    Regarding the coupon for 2009:
    I look forward to what ever changes you have made over 2008 FTW. I have been so frustrated with this program after the using earlier versions for so long. Typing in data is so tedious.
    How can I get the coupon for the new version?
    Elaine.

  188. Garry Pyett

    I have never received an email for a free upgrade to 2009, and I have been updating & registering since the first versions of FTM, 2008 was a real let down,but I stuck with it, I sincerely hope that I will not be penalised, by missing a cutoff date of 9th Oct 2008, that I have just seen.
    Please advise how I receive this voucher for 2009.

  189. William Lager

    I had ordered FTM 2008, however, there were problems with that program so I sent it back and have continued with FTM 2006, Version 16. Now that you have fixed the problems, can I re-order and use it as a continuum for FTM 2006, Version 16?
    I hope to hear from you.

    Thank-you
    W. Lager

  190. robyn chandra

    I am a reg user of family tree maker but as yet have received no upgrade to FTM2009 I am in New Zealand.

  191. Bob Boutland

    I have just tried ringing the number that was displayed only to be told that the free upgrade has ended.

    I did not receive an email and have been a registered user for nearly a year.

  192. EILEEN INGRAM

    I purchased FTM 2008 Platinum in Sept/2008 and can’t get on-line with it to Register it or register for the Ancestry subscription. I tried your various suggestions, but no joy. Can you help me or give me a contact for assistance?

    Thanks

  193. Sam

    It’s funny that I keep coming here every day to see if someone from FTM actually responds to their own boards. I work for a major software company and if we ever treated our customers this way, I’d feel ashamed. I read post after post of people asking politely for info about something that this company offered to make amends for. Now it seems that they need to make amends for trying to make amends. I have 2008, I use it all the time. I started on 2006 but didn’t really get into using the program until 2008 so I don’t have the same feelings about the loss of functionality from 2006 to 2008. I registered (and reregistered) many times and I still haven’t received my email either. Now hearing that people are calling and FTM is telling people that the offer is over is ridiculous. How can any respectable company offer their customers a free version, completely ignore their own boards, where people are asking for help, and then deny people when they finally get through on the phone. For some people, the phone call ends up costing people money. This is just not right and it’s sad. I’m sure there is some legal action the customer’s of 2008 can take. Are there any lawyers reading this board? Class action lawsuits usually get a company moving. I guess it wouldn’t be so bad if someone from FTM would just respond and tell us what is going on. And for future reference, please do not think your customers are idiots. If you offer something…deliver it, or don’t offer it. It’s a hard economy right now and the fact that people are paying for the service to do their research is hard enough for us. Again, it’s sad. When your competition is so far below you, software companies become complacent and believe that customers will stick with you because there is no place else to go. Unfortunately, that’s usually the case, but eventually, a company will come around that will seize this opportunity to build a simple but solid program that treats their customers with respect. I only hope, for your sake, that you realize that your customers should be your focus before you lose them all. Between the disrespect for your customers, the weak development of your programs, your obvious lack of customer research, and you’re diminishing “free trial periods”, it looks like you have become another corporate machine that cares more about your bottom line than you do with sharing your customer’s love of researching their family histories. I’ll keep checking this board every day to see if someone in your company decides to care and give us what you originally promised. We honestly hope you become the company that we used to love.

  194. Lynda Greaves

    I never received an email for my update to Family Tree Maker 2009. What do I have to do to get it. I have been a loyal customer and I am a little frustrated about it. Thank You.

  195. Vanessa Thomson

    I am very upset at the way I have been treated by the Family Tree Maker Team.

    I read this blog with interest and have waited patiently for my email to update from FTM 2008 to FTM 2009.

    In September I emailed to see what was going on and was told that I would be contacted by Ancestry.com.

    I have chased again this week to be told the upgrade has expired and I do not qualify for it any longer.

    I would like someone to explain how an offer for the users of FTM 2008 can expire if they were not sent the email in the first place… We have put up with a substandard product for the past 12 months – I went back to using FTM 2006 so was looking forward to FTM 2009 but now feel very let down.

    Has anyone else actually got their upgrade?

  196. Carole Johnson

    I don’t believe anyone received a free upgrade to our inferior versions of Family Tree Maker 2008.
    I too have reverted back to my 2006 version of this software. I shall not be buying Family Tree Maker 2009 because I don’t believe it will be any better than the 2008 version.
    Our queries and complaints have been ignored so there is little chance of an improvement.
    When my 2006 version no longer receives support I shall be looking for other genealogy software.

  197. William Mango

    I am a registered owner of FTM 2008 who also reverted bach to FTM 16. I read that there would be a free upgrade to FTM 2009 for 2008 customers. I never received an email regarding this upgrade. Is this free upgrade still in effect?

    Bill Mango

  198. I own the Deluxe Family Tree Maker 2008; and the activation code. However, I also have a new computer with Vista software. How do I go about getting the free version of Family Tree Maker 2009 (which I assume will be compatible with Vista)? Than ks for your gracious help. I think it is commendable that you are offering the free version! Dr D A Hanson

  199. Doyle G Standifer

    I finally was able to register my 2008 Family Tree Maker software around the end of Sept 08. I have not received an email re the coupon for the free 2009 version. How will I obtain the free 2009 Family Tree Maker version of the software?

  200. I have been using family tree maker for years. when I installed 2008 on my computer it says not online. I was online I tried everything still can’t get it to work. how can I get the coupon as I can’t rest. because it won’t let me go online. thanks

  201. Angela

    I purchased Family Treemaker 2008 last year about this time and registered it. I have also updated it. I have not eceived an email regarding a free update for 2009. I have checked my spam mail folder and it is not there also. How can I get the free update?

  202. Theresa Conti

    I just purchased Family Tree Maker 2008 and when I try to register it, it cannot find an internet connection. My internet connection (cable modem) is working just fine. Please send me the coupon for 2009 Family Tree Maker so I can resolve this issue.
    Theresa Conti, 7993 Gator Palm Drive, Fort Myers, FL 33966
    239-938-0261 Thank you

  203. Fiona

    I am a registed owner of FTM 2008.
    Ihave awaited my e-mail concerning the 2008 upgrade to 2009. I have phoned to ask about progress. I have sent e-mail and posted on another blog where others are also enquiring….. What do you have to do to get a response from ancestry???? On the 2nd Sepyember RUSSEL you said

    ‘Don’t worry if you didn’t receive that first email; you’ll probably still receive the full offer, and if for some reason you don’t, we’ll make sure you have a way to get the free version.’

    I was told when I phoned this weekend that it was too late the offer was finished???!!!! so…… I AM ONE DISAPPOINTED CUSTOMER AMONG MANY THAT HAVE BEEN LET DOWN.

    Fiona

  204. Betty

    Today I installed the new FTM 2009, however now I can not open any reports or charts, a menu eventually comes up saying the program is not responding and do I want to close. Any suggestions. Thanks

  205. Vic Johnson

    So what IS the deal? I bought FTM2008 in February 2008 and installed it in my Vista machine, right here in the US of A (California). It IS registered. I can do web searches.

    There has been NO email to me regarding anything about FTM2009 – free or otherwise.

    A casual surfing of the Internet brought me to this site today (12 Nov 2008).

    So the questions after 264 other postings are: How do I get my FREE copy of FTM2009? Or is the supposed “offer” of a free copy no longer available?

    Vic

  206. Ivan B. Linnabary

    We are going to purchase the new 2009 Family Tree maker for her new computer. We have been users of Family Tree Makers for many years. My computer has an older verision of Family Tree Maker. We want to up grade my verision to match hers to know exactly what was put into the file. Can I use her Tree maker CD to up date mine.iblil
    Ivan

  207. Fiona

    Another week passes and still to response even to try and answer questions about the ‘free’ upgrade from 2008 to 2009!!!!!!!!!

    Fiona

  208. Neil Woodward

    I also bought the 2008 version around this time a year ago (actually, August 2007), finally installed it during August 08, couldn’t register it, then promptly had a major computer failure. Have just installed it again today, found that I could not register it again till I found the patch.

    Looks like I will be out in the cold as well – too bad that they do have my email address and I paid good money early.

  209. Donald B Davidson Jr

    I do not seem to have recreived an offer or coupon for an upgrade from FTM2008 to FTM2009. My former Email is This article said “within a few weeks” of its date (August). please advise as to which Email address that you sent this offer and the date and I will make a re-search for it. Don

  210. Terry Earll

    I have been a user fro a number of years and the 2008FTM has not preformed as advertized, it keeps telling me that there is a problem a needs to close. Also I did not receive any notice about receiving a 2009 FTM to correct my problems with my 2008FTM

  211. Donna Casabonne

    I never received the e-mail with the coupon for the free upgrade to Family Tree 2009, and I’ve heard from the webinar that the offer has been extended. As an owner of Family Tree 2008, can I qualify for the offer?

  212. James McDonald

    I have FTM 2008, but did not receive the e-mail offer for a free version of FTM 2009. I would appreciate it if you would send me the offer. Thanks. I enjoyed the Webinar today.
    Jim McDonald

  213. Sandy Duncan

    I have not received the email with the 2009 update. I have had computer issues with Dell and they changed settings that might not have allowed the email to come through.

  214. lori lanum

    I am a registered 2008 user but never recieved an email about a free upgrade. Can obtain the coupon refered to int he blog?

  215. Jennifer Roberts

    How can I recieve my free upgrade? Is there going to be another e-mail sent for those who have not recieved it yet?

    Help!

  216. Mildred

    I just listened in on the webinar on the Family Tree Maker 2009. I have been using your software since I started my research on my family. I have copies of every version since I started with version 7. I have not yet received an email telling me about a free upgrade to version 2009. How do I go about getting my code to get my free upgrade. I have stayed with you through the years, even having to go out and purchase a second copy of 2008 when I had problems getting it loaded and working last year.

    How can I get my code to get my free upgrade? I don’t understand why I did not get an email. Not only am I registered with Family Tree Maker, but I am also a member of Ancestry.com and have been for over 3 years.

    Thank you,
    Mildred

  217. Renee Saari

    I still have not recieved information on how I receive the free upgrade to FTM 2009. How do I get this?

  218. George Rapp

    I never got a second mailing for the free upgrade to Family Tree Maker. Original link on mailing of 9/9/08 comes up to a message it’s a jungle out there. Couldn’t find the information on the Blog mentioned in the webinar all I see are messages saying it will be or has been sent and wait.

  219. Myrna Courtney

    I have been using FMT for many, many years. I have 2008 and absolutely hate it. I have been out of genealogy for two years or so and have just come back. I just heard of the free 2009 offer. How do I find it.

  220. I received the first email which told me I would be getting a free FTM 2009, but I did not hear anything further until I was listening to the Webinar yesterday, when the subject of the free FTM 2009 for registered users of FTM 2008 came up. Is it possible that I can still get my copy?

  221. Fiona

    And another week passes, lots of people joining the request for an answer as to why we have not been offered the upgrade from 2008 to 2009 but no reply is given!!!

  222. Bernie Rafferty

    I have a registered FTM 2008 and live in Ireland but have not received any email for 2009 update but seem to get lots of emails selling 2009 product.
    Thank you,
    Bernie

  223. Don Johnson

    I would like to know why I didn’t get notice of the free 2009 update?
    Is it still available?
    Thanks DHJ.

  224. David Wicks

    I am a registered owner of FTM 2008 and have not received an email for the free upgrade. Can you tell me how I get the free upgrade please.

  225. Lis Quinn

    I attended the webinar last wednesday and thoroughly enjoyed, I purchased FMT 2008 a few months ago, but had such a problem registering, I was in various parts of your website to find out how the register. I finally managed to locate the problem after the webinar. My issue is that I did not know about the free upgrade to FTM 2009 until the webinar. I am wondering if that offer still is available and if so, how do I go about it.

    Lis Quinn

  226. Lorinda Gail Poole-Fowler

    I’m not sure if I’m this is where I am to address this issue, and if I am in the wrong area, please advise to whom and where I am to take this issue. I listened on the web about the 2009 program, and am happy to have been a part. I may have missed hearing information on the 2008/2009 program switch over….but…I have the 2008, and to my knowledge I never received the 2008 upgrade. Do I understand right that the 2009 is offered to me FREE? I would appreciate more information on this and how to obtain or download it. Thank you…. Lorinda

  227. Keef Hellinger

    Hi I have been a loyal FTM user since vers2 I have FTM 2008 but as yet have not been emailed my free upgrade to 2009 Can you please have someone look into this for me especially as I spent much time in the very early days of FTM2008 on the phone to your folk with feedback and ideas Thx Keef

  228. Ronald Roggow

    I am an Ancestry.com paid member. I bought FTM V16 and thought I registered it.

    Am I to receive free upgrades?

    How?

  229. Ian Armitage

    Can you please update me on the 2009 FTM upgrade for 2008 FTM users,
    Probably due to changes in e-mails addresses I have missed any notification
    My use of FTM has been the 2005, 2006 & 2008 editions

  230. Colin C

    Hello,

    as a FTM 2008 user could you please explain how you go about receiving the free upgrade to FTM 2009?

  231. Jackie

    To add to this long list…
    I too am a registered owner of FTM 2008( registered in May) and have not received an email for the free upgrade. I live in hope but nobody appears to be replying to this blog.

  232. Edith

    I have not received the notice to upgrade to 2009. I am a registered user of 2008. How do I get the free upgrade

  233. Teresa

    Oh my gosh, I’ve been doing research for over nine years and bought FTM 2008 over the summer along with a new laptop to work on. Because my daughter was getting married and we were busy with wedding plans I didn’t begin to use either until just this week. I bought FTM 2008 because I used it when I first started my genealogy but now I’m really upset that this program isn’t any good, users of 2008 don’t seem to be getting the free upgrade to 2009 and some people have mentioned that the upgrade ruined their computers. I’m on a brand new computer and I don’t want to mess it up with bad software. I couldn’t even register my FTM 2008, it won’t connect. I’m not sure what to do now. Should I look for new genealogy software? I just installed FTM 2008 tonight and I’m not able to upgrade to 2009? Is this going to be a safe program on my new computer? This is really disappointing and distressing. It sure put a damper on my excitement of being able to get my years of research into the computer and share with my family.

  234. Colleen Allen

    Am I able to import my family tree from http://www.ancestry.com to Family Tree Maker 2008? I really like the features of 2008 and the new 2009 but find I use the internet alot, too. (Depends on where I am and what computer I have access to.)
    Please advise and give instructions if this is possible.
    thanks,
    C Allen

  235. Colleen Allen

    I just looked at some other requests for registered FTM 2008 users to get the free 2009 upgrade. I went back to my file and found the gift from FTM “We’ll soon be releasing Family Tree Maker® 2009. When we do, we’ll send you an email that will tell you how to get this latest version for FREE.” (8/8/08)Then on 9/10/08″So many people have tried to upgrade to Family Tree Maker 2009 that it overwhelmed our online store site. We’re very sorry for any inconvenience this may have caused you.

    In the next few days we’ll send you an email with a new link and coupon code, plus instructions for getting your free upgrade before October 15th” That was it, no link, no code.
    Please provide this upgrade information to me.
    ThanX,
    C Allen

  236. Teresa

    I posted last night that I was very nervous about installing FTM 2008 after reading the blog but I wanted to say that I’ve now got it installed and after downloading the patch the program is working great. While many have complaints I personally love the new lay out and the new features of the program. All that stressing last night for nothing, LOL I’m very happy with FTM 2008 🙂

  237. Kathy Ahlbrandt

    I have just read this message about a free upgrade to FTM 2009 & wonder how I can get this. I also have been a little disappointed in my 2008 version but don’t recall ever receiving an email with info or a coupon for the free upgrade. I would appreciate your letting me know about this.

    Thanks.

  238. Freddia Scott

    As of today, November 29, 2008, I have still not received my coupon for a free update for the Family Tree Maker 2009. Thank you.

  239. James Stevens

    I just purchased FTM 2009 from Sams and on the box it says three months of ancestry.com. However, when I register online it only shows 14 day trial period. I want my three months please. I also need some kind of confirmation fast so the 14 day period does not run out before you clear it up. Thank you.

  240. I bought the 2008 FTM and registered but did not receive a coupon. I was one of the dissatisfied users who backed out of 2008 after my files were corrupted (which I still have not receovered from) to FTM VS 16. I still have lots of clean up to do. I am sure all my note statements where I had lots of my research were truncated. Please add me to your list for the free 2009 version of FTM. Thank you.

  241. Helmut

    Hello,
    I have FTM 2008 and would like GEDCOM import data.
    FTM the error message when importing “The version of the GEDCOM file must be 5.5 or higher.”
    The format of the file is:
    1 GEDC
    2 VERS 5.5.1
    2 FORM LINEAGE-LINKED
    1 CHAR UTF-8

    thanks

  242. Darrell Stevens

    I let this get away from me, expecting that some additional information would be forth coming. I have been a fan and user of FTM since the 90’s. I was one of those that had FTM 2008 in my hands for months until the patch came thru to allow me to successfully move from FTM 16 to FTM 2008. But I seem to have been lost in the cracks. Is the new version still being provided to people who purchesed FTM 2008 when it first came out?

    Also, I have been a subscriber to the US Census for many years(if that counts for anything)

    Darrell Stevens

  243. Kathleen Pletsch

    I bought FTM 2006 and have had continual problems with running it on my new HP computer running Vista. I had bought a new computer with the sole purpose of doing genealogy. So I bought FTM 2008 but never ran it as I didn’t like the interface. I haven’t heard anything from Ancestry offering me 2009. What do I need to do to receive the free program? Hopefully it will resolve all my problems.

  244. Tony Baker

    I have never been able to go online. When I go to File /Go Online, I get the message: “Canot go online. The computer is not connected to the internet”. When I click on “Web Search” I get the message “No Internet Connection”. I can go online for all other websites, what is wrong with Family Tree Maker ?.

  245. Charles Stewart

    Very interesting. I just surfed to this board for the first time to learn that it is not just me , since I like many of you made the mistake of loading my genealogy files to FTM 2008. Each time I attempt to work with the files I become so disgusted that I just close it down. That has been my plight for the past year, I upgraded to FTM 2008 in December of 2007. I did not know that there was a promised free upgrade to FTM 2009 and have never received any notification. Under the parameters outlined I would assume that I am entitled to not receive the upgrade as it appears that others have not received it either. I did not renew my subscription to Ancestor.com this year as there is little need for me to search for information to input to such a flawed program.

    Knowing that their organization developed and sold such a flawed program don’t you think someone in the organization would have initiated an effort to repair the damage with their loyal customer base. Does anyone in the organization read these comments or are they just funneled into a vast delete file? I dont see any recent responses. I guess they are too busy selling FTM 2009.

  246. Fiona

    Family tree maker team!!!!! Why is no one replying in any form to the questions being asked about upgrades to 2009 to quote from your own opening comments on this blog:

    Don’t worry if you didn’t receive that first email; you’ll probably still receive the full offer, and if for some reason you don’t, we’ll make sure you have a way to get the free version.

    What happening to customer satisfaction which you claim to value?????

  247. Wesley R. Fortman

    I recentlybought the 2008 version and cannot register or get help, please tell me how to upgrade to the free 2009 version.

  248. mansoor

    From ..Mansoor
    EMAIL..mansoor39@live.com

    I got your contact and would like to share a very important matter with you. If it does not interest you, I apologize for the inconvenience . I am Mr Mansoor, I am an average-aged man of 43 years of age, a Persian of Iranian origin; I work in Iraq with the U.S. military as a translator. I have evidence to show after you.
    In one of our military operations in Iraq, we have found a safe in a large house of a great businessman in the Iraqi city of Tikrit. The safe contained a large sum of money, U.S. dollars, ie U.S. $ 24 Million. We immediately have kept this safe in a safety place with three other American soldiers. After long deliberations between us whether we should put these funds to American authorities in charge dead place or not, we all decided to share these funds between us. For sharing, each of us has received the sum of U.S. $ 6 million.
    For my part because of security problems in Iraq, I decided to arrange with private security guards in Iraq to transfer my share of these funds outside Iraq, specifically in London.
    I put the money in a package as family and I have coded which means that nobody knows that the package contains money except me.
    So I contact to see if you can help me get the package from London and transfer it to your country or I would invest the funds in profitable areas.
    I give you some percentage of these funds for me to accept, the percentage we will discuss when I receive your reply.
    Iraqi insurgents are against me so they are looking for me to kill me because I do translations for the Americans military. I do not go out any way without the U.S. military to avoid the worst. I do not use phones either not receiving calls here. I use only the Internet and walkie-talkies to communicate with soldiers with whom I work.
    If this transaction is concluded, I will resign from this work because to live here in Iraq is too risky.
    I thank you and I am expecting your reply.mansoor39@live.com
    Mr Mansoo

  249. Judi Soutar

    Hi
    I have FTM 2008 which I purchased in June this year and am experiencing a heap of problems with it and do not get any replies to my queries. I check for updates and am informed that my program is up to date and have not been advised of any patches you might have released. I have just found out that this program should have been replaced by you with FTM2009 version. As per your August info I have never recieved this offer even though my program was registered with you at the time of loading. I have checked all your newsletters which I recieve regularly to no avail and have never had any mail with regard to this in my Spam filter which I check daily. Could you plese advise me as to exactly when I will recieve FTM 2009. & also if it includes the appropriate manual as I purchased the one to go with FTM 2008 and assume that the FTM2009 version is not compatable with FTM2008
    Plese do me the courtesy of a reply to the following email address in New Zealand
    judi.soutar@actrix.co.nz
    Thank you

  250. I registered FTM 2008 when I bought and installed it on my new computer earlier this year. I still have not received an email re the free update. Why not?

    An unrelated question is whether there is any way to display a tree in the family view in 2008.

  251. Mary Schroedl

    I have tried for 3 days to register my 2008 Family tree maker and can’t. I have entered so much of my family and am afraid to reload the program for fear I’ll loose the info. I am so disappointed in the program because I can’t register and get information. Please help
    Mary

  252. Irene Moran

    Could you please tell me where and how I can upgrade my 2008 program to the 2009 version. I have had no notice as yet.
    Yours faithfully
    Irene

  253. Michelle Procter

    I’ve been a registered FTM 2008 for several months and helped test various patches for this program earlier in the year. I haven’t received any message or coupon regarding an upgrade to 2009. Have they just given up on us?

  254. Natialene Schopf

    I too have not received any information about the 2009 package. I have been a long time customer with FTM. It appears there are more issues with the email than with the 2008 package. What’s up?

    By the way… I have also been a long time member of Ancestry.com and now have family trees in both areas. How do I make this easy on myself and download the Ancestry family tree to my FTM tree and vise verse?

  255. Sue

    I’m not supposed to know this but my husband has bought me FTM2009 for Christmas.I currently have 2008, and no free upgrade offer.If the upgrade offer should happen, I would like to know if I will be given some sort of a credit since I will already have 2009. My husband is not into genealogy so he has no way of knowing about this freebie, and I can’t tell him, or he’ll know that I found out quite by accident that he got me this for Christmas

  256. Stephen Held

    I never received an email offering a free copy of the 2009 version. I registered my FTM 2008 software in January 2008. How can I get my free copy of FTM 2009?

    Thanks.

    Steve

  257. bev King

    well i was never able to register my 2008 or go on line with it or successfully download the patch.

  258. Jeanne

    I just got back into my 2008 Family Treee Maker and it cannot connect to Ancestry.com etc. I tried to install a patch and it ruined my whole File so I had to uninstall and reinstall. HELP! I was never notified about an upgrade to 2009.

  259. Shelia

    I purchased FTM 2008 (Platinum Edition) late in 2008 and installed and registered the software Oct 30, 2008 (lot of trouble registering, had to finally download a patch). I have yet to receive an email regarding the update to 2009 and only heard about the offer through magazine articles sometime after I had bought 2008. If I had known about the problems people are having with FTM2008 and now getting with FTM2009 I would probably have have looked elsewhere for genealogy software. As an additional matter, I also never received the Ancestory Magazine that was supposted to be part of the Platinum Edition purchase.

  260. Nancy C Long

    I am a long time user of FTM and did register my 2008 version of FTM but have not received any communication regarding my free upgrade to 2009. Please let me (and all the others) know how to proceed with this problem. Thank you.

  261. Eunice Preston

    I also have not recieved an e-mail about the free 2009 version. Reading the comments on this blog every one is having the same problem . The company is getting a very bad reputation.

  262. David Rawsthorne

    Never received the email, forcing my wife to purchase the 2009 version. A reformat of the main PC here was then followed by the FTM V16 CD being unreadable in the drive, nor on other PC’s

    The only option was to use 2008 (no way!) or buy a new version of 2009.

    Whats it been, 4 or 5 months now since the announcement was made – long enough to get our free upgrades, but nope, no sign of them.

  263. Richard Walker

    I am a long time user of Family Tree Maker going back many versions.
    I presently have V 2008 and understand that there is a free upgrade to V2009 available. Please advise how I can obtain.

  264. Dorotha Gammie

    I have tried to register my FTM 2008 and can’t do it. I have tried doing what you suggest on the help line and it says I have everything I should but it still won’t let me register.

  265. Dorotha Gammie

    I have looked in the searach for the meaning of Parsing and what to do about it. When I put some GED information into my 2008 it came up with this.

  266. Carla, Lake Tapps

    Hi-
    I did not receive the email to receive the coupon for the free 2009 family tree maker. Please let me know what I need to do to receive this coupon.
    Thank you,
    Carla

  267. dsc8w

    It sounds as though I am among the many registered users of the 2008 version, who are not only unhappy with the original product and have raised many queries, direct with the authorities, but have yet to receive the obligatory email advising me of the 2009 FREE upgrade. I have often tried the menu button to see if there have been any updates, but have been told there are NONE, and yet the authorities have been secretly getting a 2009 version up and running. Here in the UK the Platinum version of 2009 is for Sale, but no mention is showing on the packet if it can be an upgrade to a 2008 version.
    I would love to hear from the programmers what improvements they have come up with ?
    Feel free to email me direct !!
    Regards from the UK
    David S C Wilson

  268. Linda Moeller

    I also purchased the 2008 version, couldn’t register, etc. I used it long enough to note than it is a stripped down version–obviously replacing usefulness with worthless CDs with come with the program. I can do better charts, etc. with my old version 11 which would allow me to use my wide format printer to produce great 13 x 19 charts. I uninstalled 2008 and am quite happily using ver. 11. I suggest that Ancestry has removed features to make room for integration with their web sites. As for updates, or emails related to any updates, I have received none–couldn’t register! I’m looking elsewhere for software.

  269. Mike Patry

    I have never received an offer for a free upgrade to the 2009 version. I had to register my copy thru FTM customer services who opened my account for me.

  270. April MacLeod

    I purchased FAmily Tree Maker 2008 last spring/ summer and began my free subscription 22 August 2008. I did receive an email for the free upgrade but I cannot find it and I would like to upgrade to 2009. When I received the email I was working so hard and fast on my family information that I did not want to risk implementing an upgrade. I now have sufficient back-up to do this. I am enjoying the genealogy research. Thank you, April MacLeod

  271. Rob

    I purchased Family Tree Maker 2008 in December 2007. It was registered in January 2008. I never received the free upgrade e-mail.

    Today I called Family Tree Maker support to inquire about this. They told me that the free upgrade offer ended in September 2008. They refused to give me this upgrade even though they told me they found my registration in their own computer records!

    Well now I am mad. What kind of customer service is this to make this kind offer and then yank it away in such a short time? I can understand setting a deadline but less than one month? Ancestry.com needs to realize that e-mail is not a reliable way to get the message out. Spam filters can block these messages. Most people wouldn’t notice this blog, I only discovered it recently. Ancestry.com needs to give more time for this upgrade!

  272. Diana Creque

    I recently added my copy of Family Tree Maker 2008 to my new computer.

    Now I can’t use the internet option.

  273. David Vest

    Probably the biggest problem that I have with Family Tree Maker 2008 is the constant “No Internet Connection”. I purchased FTM08 on 8-Feb-2008 and have never been able to connect to the Internet with it no matter what I do including adding the application to my firewall allow list. This obviously has also prevented me from registering the product. Given that, how may I obtain my free upgrade to 2009? -Thanks

  274. Joan Renfrow

    The following was written on another article from Michelle regarding FTM 2008 and the free upgrade that was never received. I also never received an e-mail, answer or see ya! from anyone at Ancestry.

    Do you really not care?

    643 Written by:
    Joan Renfrow

    Posted on:
    January 2, 2009 at 8:10 pm
    Hello Michelle,

    I am quite frustrated at the moment as I had never received any notice of my upgrade (although I was told many times that I would be getting it). I am now told that the time is for the upgrade to 2009 is over and I will not be receiving any help from Ancestry over the agonizing, absolute defeat that I received from your version 2008.

    I am a member of ancestry.com and have used Family Tree Marker since the 1st edition.

    I was never able to register on line as my version 2008 would never bring the registration page up on my screen. I registered through customer service, or at least that is what I was told.

    Have I been abandoned by your company?

    Have I not complained loudly enough? I thought that I would give y’all the benefit of the doubt and allow you to resolve the many problems but now I see that all that got me was out in the cold.

    I am very disappointed in the 2008 product but I am even more disappointed in being abandoned.

    I really hate to have to end a very long standing trust and relationship in this manner but I feel that Ancestry is giving me no choice.

    Sincerely,
    Joan Renfrow

  275. David Posner

    I’ve been a registered owner of FTM for many years, but I never received an offer for a free upgrade to FTM 2009. I’m getting real tired of my FTM 2008 crashing every five minutes.

  276. Deb

    I purchased the 2008 version from ‘Ancestry’ before it was shipped. I held off installing it after reading comments about problems with the 2008 version. I installed & registered it a few months ago after I read that I would get a “FREE” upgrade to the 2009 version.

    As with others, I NEVER received that 2009 “FREE UPGRADE” offer, although I have had ‘every’ Family Tree Maker version since #1 and have been an ‘Ancestry’ subscriber for years.

    I am quite aggravated as per this and suppose I have to continue to use my 2006 version as I cannot trust ‘Ancestry’ with newer versions or broken written statements. They are real quick with sending e-mails so I can ‘purchase’ the 2009 version though!

  277. Janet Donegan

    My son-in-law sent me this link. I have Family Tree Maker 2008 and although it hasn’t been a total loss, I am experiencing so many issues. I have paid to have it looked at because I thought it had something to do with my computer. I was told it was the program. The biggest issue I am having with it right now is that whenever I have to enter/OK I am kicked out of the program. Please consider sending me the 2009 upgrade so that I may continue to enjoy my years of research. I look forward to hearing from you.

  278. Wanda Homen

    I registered my 2008 version and I don’t remember getting an e-mail about 2009 update. Please contact me and let me know if there is an update version of 2008, and if the upgrade to 2009 is free.
    I have been an Ancestry.com and Family Tree Maker customer for many years and I can’t afford to buy the newest version of Family Tree Maker.
    Please let me know if you have the free version of it.
    Thank you,
    Mrs. Homen

  279. Frank Z Brill Jr

    I purchased Family Tree Maker 2008 when it was released. I never installed it because there were problems moving my data over from an older PC. Lucky that I had made hard copies of all of my data because it looks like the data has been lost from the PC and will have to be completely reentered. Meanwhile, I just found out from a geneology friend that there is already a 2009 version out. I had saved all of the Family Tree Magazine Newsletters I had been receiving (but not yet reading). Scanning through them, I found that version 2009 had been offered for free, but I never received one of the coupons. Maybe this was because I never installed/registered the v. 2008? What do I need to do to get the free v. 2009 now?

    Sincerely,
    —Frank Brill

  280. Bill Loytty

    I have a copy of FTM 2008 (order 20557341, from 8/15/2007) and I never received a coupon code for a free version of FTM2009. How do I get the upgrade?

    Thanks,

  281. Judy Wilder

    Totally dissatisfied with FTM 2008. Please make sure I get the email for the free upgrade. Hopefully, 2009 will convince me not to look for another genealogy software.

  282. Phillip E Smith

    I also registered my copy of FTM 2008 in August and on e-mailing them inquiring about my free upgrade was first informed that I had not registered my copy. then that the offer was no longer available as time had run out. that is not what their web site claims, in fact it claims that Quote “if for some reason you don’t, we’ll make sure you have a way to get the free version”.
    I have e-mailed again demanding my upgrade, Ill keep you informed.This is no way to treat their loyal customers and you should all complain and complain until you receive the free upgrade or use the small claims court to make them comply

  283. Sheila Brown

    I also have been dissatisfied with FTM 2008. I’ve used FTM since version 4 or so and have always loved it, until 2008. I did not receive any word of a free upgrade until I stumbled onto this blog. I believe that I did register my FTM 2008 in Jan. 2008. Is there any way to still get a free upgrade? I really hate to have to purchase 2009 to see if it fixes the things that I miss from the older versions.
    I am active in my local genealogical organizations and used to teach classes on using FTM before this 2008 version came along. I have not been comfortable recommending FTM to newbies since then.

  284. Alison

    Hi i stumbled across this by accident. My family tree maker 2008 won’t connect to internet. how do i get the free update? i registered when i bought it last year?

    thank you

  285. grace Furtado

    Help Help, I can’t even get on to the web site to register, I have tryed all the information on this matter, even tryed to download the patch.no luck. I have used FTM for 10 years, this is the first time I had trouble. I have Vista- pease help thank you grace

  286. Nikki Byfield

    Hi I am enquiring about the updated version I have 2008 and have never received an email – please could you let me know what action I have to take, Many thanks

  287. Dr. Jordan Atinsky

    I still can’t understand why I have not received the 2009 version. I never received any coupons etc.

    I am also interested in the World Wide registration. I was a member, at $150 in 2007-2008 however the increse in price in 2008 and the present economy resulted in my needing to drop it. I would be intereste in re-joining at the $150 level.

    Looking forward to some positve results. Dr. Atinsky

  288. Susan Watts

    I just came across this site and didn’t know there was an upgrade.
    Never notified. I’m about to throw out this product!I have 25 generations and can’t print a chart of more than 14 or customize it and always a problem.
    Can anyone suggest a better product?

  289. Heather

    I am a registed user of FTM 2008 I didnt recieve an email telling me about the free upgrade to 2009, I live in Australia, I have checked all my Ancestry emails over 700 since 1 Aug last year and no email telling me I could up grade free, I did get one on the 22nd of Sept telling me if I purchased the 2009 would get shipping free until the end of Sept!!
    How can I and others that I now know of get the free 2009 upgrade now.as its March 09 ,and like everyone else I would like to upgrade to 2009 freeor did the offer not apply to Australian users.
    Thank you

  290. Heather

    Where are the people from ANCESTRY I am message 362 and there has not been a reply from an Ancestry staff member since message 45 assuring every one they will get the free up grade but it still hasnt happened and it is plain no one from Ancestry is even reading these messages there is even one about one of the wars happening at this time not even to do with FAMILY TREE MAKER, if I stood at the counter of my employer and ignored the customers who arrived for help I would not work for long. Come on let us at least know whats going on.

  291. Dianne Gauntt

    I have Family Tree Maker 2008 and have not received an email message for the free coupon to upgrade to the FTM 2009. Why is that? I am registered. Thanks in advance for your help. Dianne

  292. Heather

    how and when will i get the email about the free upgrade to 2009 from 2008 I even had a paid membership but didnt get the email to the free upgrade but i live in Australia others who belong to my Family tree group did not get the email either
    What is happening

  293. Heather

    i live in Australia others who belong to my Family tree group did not get the email either
    What is happening I now know a machine reads these posts and checks for duplicates

  294. Armand Fiola

    I have been a satisfied Family Tree Maker booster for 12 years. When I bought FTM 2008, I found it so difficult to use that I reverted back to FTM 2005.I hope that FTM 2009 has solved all of these problems. Please include me in the free version list.

    Thanks,

    Armand J. Fiola
    720 Main Street
    Windermere, FL 34786-8723
    (407)694-1859
    ARMYOL@aol.com

  295. Armand Fiola

    I have been a satisfied Family Tree Maker booster for 12 years. When I bought FTM 2008, I found it so difficult to use that I reverted back to FTM 2005. Please include me in the free FTM2009 version list.

    Thanks,

    Armand J. Fiola
    720 Main Street
    Windermere, FL 34786-8723
    (407)694-1859
    ARMYOL@aol.com

  296. Lindsmic

    So I haven’t worked on my tree in a long time and this is the first I’ve heard of the upgrade for FTM2009.
    I recently sat down to work on my tree again and I can’t do anything – My 2008 version doesn’t even see my internet connection. I wish you had a better place to go for help. What and how can I get the update?
    Mick

  297. anne hendrickson

    i just finished reading thru comments on upgrade to 2009. i have had FTM 2008 for a while, don’t know when or even if i’ve registered it. i have not used FTM for quite a while but am back at it again. i wonder if there is a way to get the upgrade to 2009? i guess i’ll understand if you say no since it is my fault i’ve missed this info. please let me know! thanks

  298. Heather

    I would just like to thank Ancestory for getting me the 2009 update free I am very happy although I have not tried it out yet I wished to thank you for getting it to me today.
    March 30th 2009

  299. Lillian Clarke

    I live in Australia and received no email about free update to 2009 family tree maker.How do I go about upgrading

  300. You offered a free upgrade from 2008 to 2009 for our Family Tree Maker
    we did not receive any advice on how to obtain the upgrade
    now when we enquire,you tell us you are no longer shipping the Free Upgrade
    what sort of organisation are you?
    do yu honor your promises or not?

    Please respond as we will continue our enquiries
    regards

    Ron Manners
    http://www.mannkal.org

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