Comments on: Family Tree Maker – New Contact http://blogs.ancestry.com/ancestry/2008/07/25/family-tree-maker-new-contact/?utm_source=rss&utm_medium=rss&utm_campaign=family-tree-maker-new-contact The official blog of Ancestry.com Tue, 21 May 2013 01:07:40 +0000 hourly 1 http://wordpress.org/?v=3.4.2 By: Leeanne Dyson http://blogs.ancestry.com/ancestry/2008/07/25/family-tree-maker-new-contact/#comment-26251 Leeanne Dyson Sat, 22 Nov 2008 14:42:08 +0000 http://blogs.ancestry.com/ancestry/2008/07/25/family-tree-maker-new-contact/#comment-26251 I think your site is fabulous. It sure saves a lot of time and travelling. I am a researcher with the Barrett Twp. Historical Soc. and am also the archivist. I would be willing to help make the 1920 & 1930 Barrett Tp., Monroe Co., Pa. site more accessible. Thanks. I think your site is fabulous. It sure saves a lot of time and travelling. I am a researcher with the Barrett Twp. Historical Soc. and am also the archivist. I would be willing to help make the 1920 & 1930 Barrett Tp., Monroe Co., Pa. site more accessible. Thanks.

]]> By: David http://blogs.ancestry.com/ancestry/2008/07/25/family-tree-maker-new-contact/#comment-25388 David Wed, 12 Nov 2008 03:28:41 +0000 http://blogs.ancestry.com/ancestry/2008/07/25/family-tree-maker-new-contact/#comment-25388 Have Family Tree Maker installed.Recently a notice came stating I had 14 days left as I was only on Starter version. This of course limits the se I had before -Making of Books, Exporting gedcom and also lost current format.It also prevents me to search files to enable me t retrieve that work. Trying to ring Australian phone Number only results in "Mail Box' Full for the last 5 days. Attempts to reload original disk results in same message ''14 days ' states I'm using Starter Version and still does not allow me to search for back up files. Appreciate if you reply before the so called now 9 days left expires. Regards David Have Family Tree Maker installed.Recently a notice came stating I had 14 days left as I was only on Starter version. This of course limits the se I had before -Making of Books, Exporting gedcom and also lost current format.It also prevents me to search files to enable me t retrieve that work. Trying to ring Australian phone Number only results in “Mail Box’ Full for the last 5 days. Attempts to reload original disk results in same message ”14 days ‘ states I’m using Starter Version and still does not allow me to search for back up files.
Appreciate if you reply before the so called now 9 days left expires. Regards

David

]]> By: Mark Miller http://blogs.ancestry.com/ancestry/2008/07/25/family-tree-maker-new-contact/#comment-18154 Mark Miller Thu, 28 Aug 2008 20:18:22 +0000 http://blogs.ancestry.com/ancestry/2008/07/25/family-tree-maker-new-contact/#comment-18154 I e-mailed Ancestry support to enquire about Russ' MIA status and asked that the message be passed on to the appropriate person yesterday. No reply to my message yet but maybe it will get someone's attention at TGN. Not holding my breath, Mark I e-mailed Ancestry support to enquire about Russ’ MIA status and asked that the message be passed on to the appropriate person yesterday. No reply to my message yet but maybe it will get someone’s attention at TGN.

Not holding my breath,

Mark

]]> By: Tyler http://blogs.ancestry.com/ancestry/2008/07/25/family-tree-maker-new-contact/#comment-18071 Tyler Wed, 27 Aug 2008 22:16:02 +0000 http://blogs.ancestry.com/ancestry/2008/07/25/family-tree-maker-new-contact/#comment-18071 Lynn and Peter, I'm a registered 2008 user and I have received an e-mail announcing 2008 users will receive FTM 2009 for free. So, something has come out. Lynn and Peter,

I’m a registered 2008 user and I have received an e-mail announcing 2008 users will receive FTM 2009 for free. So, something has come out.

]]> By: Peter Mason http://blogs.ancestry.com/ancestry/2008/07/25/family-tree-maker-new-contact/#comment-18020 Peter Mason Wed, 27 Aug 2008 07:48:08 +0000 http://blogs.ancestry.com/ancestry/2008/07/25/family-tree-maker-new-contact/#comment-18020 I too, have not received any e-mail regarding a free 2009 upgrade as a registered user. I have been watching all developments and have never used 2008 as didn't think it was worth wasting my time with it, and hoped 2009 would be nearer to the FTM16 "holy grail like-for-like replacement". I too am disappointed at the lack of communication since Ben left. Can't believe an American company can operate in such a way! I too, have not received any e-mail regarding a free 2009 upgrade as a registered user.

I have been watching all developments and have never used 2008 as didn’t think it was worth wasting my time with it, and hoped 2009 would be nearer to the FTM16 “holy grail like-for-like replacement”.

I too am disappointed at the lack of communication since Ben left.

Can’t believe an American company can operate in such a way!

]]> By: Lynn http://blogs.ancestry.com/ancestry/2008/07/25/family-tree-maker-new-contact/#comment-18007 Lynn Wed, 27 Aug 2008 02:58:56 +0000 http://blogs.ancestry.com/ancestry/2008/07/25/family-tree-maker-new-contact/#comment-18007 I do not really care who provides an update, Russ, his replacement or otherwise, but this is getting ridiculous. I realize you may be trying to minimize traffic to the blog, given all of the negative comments, but some of FTM’s most loyal customer check this blog for updates. At least Benjamin had the common sense to provide the paying public (FTM customers) with a period update, even if he did not have all information finalized/available. Based on Google searches, I see the FTM has been spending a lot of marketing time and energy making certain Amazon start collecting pre-orders as well as other sites for FTM 2009, but there are been no updates or listing of enhanced functionality on this blog. From what I can gather from other sources the enhancements from 2008 to 2009 are pitifully small. Additionally, per other blogs I understand email have gone out to registered 2008 users about the free 2009 free upgrade. I am hoping this was a miss-statement, since I am a registered 2008 user and have not received any related communication (I have even sent FTM a related email to validate my account, without a reply from FTM) I do not really care who provides an update, Russ, his replacement or otherwise, but this is getting ridiculous. I realize you may be trying to minimize traffic to the blog, given all of the negative comments, but some of FTM’s most loyal customer check this blog for updates.

At least Benjamin had the common sense to provide the paying public (FTM customers) with a period update, even if he did not have all information finalized/available.

Based on Google searches, I see the FTM has been spending a lot of marketing time and energy making certain Amazon start collecting pre-orders as well as other sites for FTM 2009, but there are been no updates or listing of enhanced functionality on this blog. From what I can gather from other sources the enhancements from 2008 to 2009 are pitifully small.

Additionally, per other blogs I understand email have gone out to registered 2008 users about the free 2009 free upgrade. I am hoping this was a miss-statement, since I am a registered 2008 user and have not received any related communication (I have even sent FTM a related email to validate my account, without a reply from FTM)

]]> By: TonyC http://blogs.ancestry.com/ancestry/2008/07/25/family-tree-maker-new-contact/#comment-17783 TonyC Sun, 24 Aug 2008 20:23:19 +0000 http://blogs.ancestry.com/ancestry/2008/07/25/family-tree-maker-new-contact/#comment-17783 Knock knock. Who's there? Russ. Russ who? Exactly......... TonyC Knock knock.

Who’s there?

Russ.

Russ who?

Exactly………

TonyC

]]> By: James Robertson http://blogs.ancestry.com/ancestry/2008/07/25/family-tree-maker-new-contact/#comment-17768 James Robertson Sun, 24 Aug 2008 16:58:17 +0000 http://blogs.ancestry.com/ancestry/2008/07/25/family-tree-maker-new-contact/#comment-17768 Russ: I was a beta tester and posted a crash issued after the FINAL version. I have not heard any response. Your silence here is a bit disturbing. A note of clarification would be good as well as a note to the beta test group. Russ:

I was a beta tester and posted a crash issued after the FINAL version. I have not heard any response.

Your silence here is a bit disturbing. A note of clarification would be good as well as a note to the beta test group.

]]> By: Tony Cousins http://blogs.ancestry.com/ancestry/2008/07/25/family-tree-maker-new-contact/#comment-17571 Tony Cousins Fri, 22 Aug 2008 19:01:09 +0000 http://blogs.ancestry.com/ancestry/2008/07/25/family-tree-maker-new-contact/#comment-17571 OK Russ - it is now 4 weeks since you took over, we didn't frighten you away did we? Or is it that there is absolutely nothing to tell us - in 4 weeks? TonyC OK Russ – it is now 4 weeks since you took over, we didn’t frighten you away did we?

Or is it that there is absolutely nothing to tell us – in 4 weeks?

TonyC

]]> By: Mark Miller http://blogs.ancestry.com/ancestry/2008/07/25/family-tree-maker-new-contact/#comment-17301 Mark Miller Wed, 20 Aug 2008 00:09:07 +0000 http://blogs.ancestry.com/ancestry/2008/07/25/family-tree-maker-new-contact/#comment-17301 Welcome Russ, Maybe you can help me. I lost my beta copy of 2009RC1 due to a hard drive failure. I e-mailed FTM_dev 1 1/2 weeks ago( Ihad to guess at the address since my address book was lost too) and since it wasn't bounced back as undeliverable I guess they got it but NO reply yet. What I need is the download link and password to get another copy. Can you help? I know the public release is coming shortly but I'd rather not wait. Thanks, Mark Miller Welcome Russ,
Maybe you can help me. I lost my beta copy of 2009RC1 due to a hard drive failure. I e-mailed FTM_dev 1 1/2 weeks ago( Ihad to guess at the address since my address book was lost too) and since it wasn’t bounced back as undeliverable I guess they got it but NO reply yet.

What I need is the download link and password to get another copy. Can you help? I know the public release is coming shortly but I’d rather not wait.

Thanks,
Mark Miller

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