Comments on: Norton Tools problem with Enhanced Image Viewer resolved http://blogs.ancestry.com/ancestry/2008/07/14/norton-tools-problem-with-enhanced-image-viewer-resolved/?utm_source=rss&utm_medium=rss&utm_campaign=norton-tools-problem-with-enhanced-image-viewer-resolved The official blog of Ancestry.com Wed, 22 May 2013 16:27:59 +0000 hourly 1 http://wordpress.org/?v=3.4.2 By: Brenda Perritt http://blogs.ancestry.com/ancestry/2008/07/14/norton-tools-problem-with-enhanced-image-viewer-resolved/#comment-31170 Brenda Perritt Tue, 27 Jan 2009 19:30:12 +0000 http://blogs.ancestry.com/ancestry/2008/07/14/norton-tools-problem-with-enhanced-image-viewer-resolved/#comment-31170 I am getting the same thing, and I did all the suggested fixes, still unable to download. What else can I try please? Inquiring minds want to know! LOL I am getting the same thing, and I did all the suggested fixes, still unable to download.
What else can I try please?
Inquiring minds want to know! LOL

]]> By: Suzanne Dodge http://blogs.ancestry.com/ancestry/2008/07/14/norton-tools-problem-with-enhanced-image-viewer-resolved/#comment-29680 Suzanne Dodge Sat, 10 Jan 2009 02:46:54 +0000 http://blogs.ancestry.com/ancestry/2008/07/14/norton-tools-problem-with-enhanced-image-viewer-resolved/#comment-29680 I cannot download the Enhanced Image Viewer. I keep getting an error message that reads: Firefox could not install the file at http://c.mfcreative.com/MFInstall/npImgCtl.xpi because install script not found-204 What do I need to do? Please help! I cannot download the Enhanced Image Viewer. I keep getting an error message that reads: Firefox could not install the file at http://c.mfcreative.com/MFInstall/npImgCtl.xpi
because install script not found-204
What do I need to do?
Please help!

]]> By: RWolff http://blogs.ancestry.com/ancestry/2008/07/14/norton-tools-problem-with-enhanced-image-viewer-resolved/#comment-29573 RWolff Thu, 08 Jan 2009 17:37:12 +0000 http://blogs.ancestry.com/ancestry/2008/07/14/norton-tools-problem-with-enhanced-image-viewer-resolved/#comment-29573 Sooooo. What is the deal? I wait and wait and wait until the advertisement catches up with the page. Why so? If I see right off that the page doesn't contain the information I was seeking. I still have to wait and wait and wait for the page to return to the previous page while yet another advertisement loads. This is downright annoying and I lose valuable research time. Is there any hope that this annoying issue will ever be resolved? Am I the only one who has this issue? Ancestry.com is the only website that I experience such a long wait to view a page. Often as long as 45 seconds per page;very, very annoying. Would someone 'tech' department be so kind as to respond this query? Before I shut down for the day I make sure that my Temporary Internet File is cleared of the day's history. I also delete all cookies. My SpySearch program as declared that my computer is free of spy/malware. If Genealogy wasn't my passion I would gladly cancel my subscription and take up knitting. I'm not getting any younger, but I'm am getting a lot more testier! Soooooo, whats the deal, can I get help for this issue? RWolff Sooooo. What is the deal? I wait and wait and wait until the advertisement catches up with the page. Why so? If I see right off that the page doesn’t contain the information I was seeking. I still have to wait and wait and wait for the page to return to the previous page while yet another advertisement loads. This is downright annoying and I lose valuable research time.

Is there any hope that this annoying issue will ever be resolved? Am I the only one who has this issue?
Ancestry.com is the only website that I experience such a long wait to view a page. Often as long as 45 seconds per page;very, very annoying. Would someone ‘tech’ department be so kind as to respond this query?

Before I shut down for the day I make sure that my Temporary Internet File is cleared of the day’s history. I also delete all cookies. My SpySearch program as declared that my computer is free of spy/malware.

If Genealogy wasn’t my passion I would gladly cancel my subscription and take up knitting. I’m not getting any younger, but I’m am getting a lot more testier!

Soooooo, whats the deal, can I get help for this issue?

RWolff

]]> By: katyknock http://blogs.ancestry.com/ancestry/2008/07/14/norton-tools-problem-with-enhanced-image-viewer-resolved/#comment-27377 katyknock Wed, 10 Dec 2008 03:13:26 +0000 http://blogs.ancestry.com/ancestry/2008/07/14/norton-tools-problem-with-enhanced-image-viewer-resolved/#comment-27377 I have issues with the "enhanced viewer also". I use Mozilla to try to limit the number of cookies these sites deposit and leave in my computer. But when I try to download the enhanced viewer it tells me there is script missing. Ancestry has been up to their usual Customer "No" service again. Anyone tried any of the other geneology sites for quality. Do they work any better or provide similar information that perhaps we all can switch and remove the frustration. I have issues with the “enhanced viewer also”. I use Mozilla to try to limit the number of cookies these sites deposit and leave in my computer. But when I try to download the enhanced viewer it tells me there is script missing. Ancestry has been up to their usual Customer “No” service again. Anyone tried any of the other geneology sites for quality. Do they work any better or provide similar information that perhaps we all can switch and remove the frustration.

]]> By: katyknock http://blogs.ancestry.com/ancestry/2008/07/14/norton-tools-problem-with-enhanced-image-viewer-resolved/#comment-27376 katyknock Wed, 10 Dec 2008 03:09:38 +0000 http://blogs.ancestry.com/ancestry/2008/07/14/norton-tools-problem-with-enhanced-image-viewer-resolved/#comment-27376 Is anyone else having issues with hints lately? I have been told by the wonderful customer "no" service to delete what I have entered and try entering the data again because the hint they provided did not only not add the data to the record, but the hint disappeared with no action after I sat and verified the information in it. It seems I get more customer "no" service than I actually get help from their "Help" line. Is anyone else having issues with hints lately? I have been told by the wonderful customer “no” service to delete what I have entered and try entering the data again because the hint they provided did not only not add the data to the record, but the hint disappeared with no action after I sat and verified the information in it. It seems I get more customer “no” service than I actually get help from their “Help” line.

]]> By: Patti Valuikas http://blogs.ancestry.com/ancestry/2008/07/14/norton-tools-problem-with-enhanced-image-viewer-resolved/#comment-25597 Patti Valuikas Sat, 15 Nov 2008 15:53:11 +0000 http://blogs.ancestry.com/ancestry/2008/07/14/norton-tools-problem-with-enhanced-image-viewer-resolved/#comment-25597 How do I get technical support? How do I get technical support?

]]> By: NancyDrewFan http://blogs.ancestry.com/ancestry/2008/07/14/norton-tools-problem-with-enhanced-image-viewer-resolved/#comment-25413 NancyDrewFan Wed, 12 Nov 2008 16:32:20 +0000 http://blogs.ancestry.com/ancestry/2008/07/14/norton-tools-problem-with-enhanced-image-viewer-resolved/#comment-25413 I feel like I am living in the dinasaur age of dial up. Have you guys sold too many subscriptions that your servers are unable to handle via your leaf commercial? This last week has been ridiculous!!! PLEASE, PLEASE FIX THIS PROBLEM BEFORE ALL YOUR SUBSCRIBERS DIE WHILE THEY WAIT FOR A RECORD OR PAGE TO LOAD. It has not escaped my attention that as I use your service, each page I load comes up SLOWER and SLOWER. Are you attaching too many tracking cookies? I have tried clearing them and it doesn't help much. I can sign off, reboot my computer, sign on again and then I am much faster at first, until the whole process repeats itself again!! It's maddening and EXTREMELY TIME CONSUMING!!! I would have my entire family tree done right now if it were not for the SLOW SLOW SLOW page loading. I have premier ISP service and I fly everywhere but here. HELP!!! SPEED IT UP PLEASE!!!! It does not encourage me to correct bad records on census either!! I feel like I am living in the dinasaur age of dial up. Have you guys sold too many subscriptions that your servers are unable to handle via your leaf commercial? This last week has been ridiculous!!! PLEASE, PLEASE FIX THIS PROBLEM BEFORE ALL YOUR SUBSCRIBERS DIE WHILE THEY WAIT FOR A RECORD OR PAGE TO LOAD. It has not escaped my attention that as I use your service, each page I load comes up SLOWER and SLOWER. Are you attaching too many tracking cookies? I have tried clearing them and it doesn’t help much. I can sign off, reboot my computer, sign on again and then I am much faster at first, until the whole process repeats itself again!! It’s maddening and EXTREMELY TIME CONSUMING!!! I would have my entire family tree done right now if it were not for the SLOW SLOW SLOW page loading. I have premier ISP service and I fly everywhere but here. HELP!!! SPEED IT UP PLEASE!!!! It does not encourage me to correct bad records on census either!!

]]> By: J. B. Sams http://blogs.ancestry.com/ancestry/2008/07/14/norton-tools-problem-with-enhanced-image-viewer-resolved/#comment-21365 J. B. Sams Wed, 24 Sep 2008 17:41:33 +0000 http://blogs.ancestry.com/ancestry/2008/07/14/norton-tools-problem-with-enhanced-image-viewer-resolved/#comment-21365 I received notice that my subscription to Ancestry.com would be automatically renewed, and that I have TWO accounts !!! This is news to me because I can't log- on to either account! Cancel one account, and tell me how to log-on to the other!! I received notice that my subscription to Ancestry.com would be automatically renewed, and that I have TWO accounts !!! This is news to me because I can’t log- on to either account! Cancel one account, and tell me how to log-on to the other!!

]]> By: jlmcgarry http://blogs.ancestry.com/ancestry/2008/07/14/norton-tools-problem-with-enhanced-image-viewer-resolved/#comment-17394 jlmcgarry Wed, 20 Aug 2008 23:26:05 +0000 http://blogs.ancestry.com/ancestry/2008/07/14/norton-tools-problem-with-enhanced-image-viewer-resolved/#comment-17394 You have a ajax error on your front page, TypeError:json.transStrings has no properties You have a ajax error on your front page, TypeError:json.transStrings has no properties

]]> By: JMaule http://blogs.ancestry.com/ancestry/2008/07/14/norton-tools-problem-with-enhanced-image-viewer-resolved/#comment-16892 JMaule Tue, 12 Aug 2008 23:59:40 +0000 http://blogs.ancestry.com/ancestry/2008/07/14/norton-tools-problem-with-enhanced-image-viewer-resolved/#comment-16892 Surely some employee at ancestry.com decided to "tweak" the image databases and now they're all haywire. It went down last night, was back up early this evening, and now has crashed again. I love the message that tells us to go to some other database. Sure, the immigration records will help with a search of Kansas in 1870. Surely some employee at ancestry.com decided to “tweak” the image databases and now they’re all haywire. It went down last night, was back up early this evening, and now has crashed again. I love the message that tells us to go to some other database. Sure, the immigration records will help with a search of Kansas in 1870.

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