Norton Tools problem with Enhanced Image Viewer resolved


We have recently been working with Symantec, the makers of Norton Internet security products, on an issue one of their programs causes with our Enhanced Image Viewer.  If you are able to load an original image, but then your browser freezes or locks up and you have Norton Internet security products installed, Norton assures us that their latest update will resolve this issue; please run LiveUpdate to receive this fix.  For instructions on how to run LiveUpdate, please see this article from Symantec’s Knowledge Base: http://service1.symantec.com/Support/sharedtech.nsf/docid/1999121613163206

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July 14th, 2008
18 Responses
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Reader Comments

Comment Number:
1
Written by:
Suzanne Hansberry
Posted on:
July 14, 2008 at 12:32 pm

Your system of limited license is the most ridiculous and maddening I’ve seen on the internet in quite some time. One mis-click and you’re out of commission for half an hour. I DO NOT WANT AND WILL NOT BUY another license - I DO NOT NEED another license. What I do need is the access THAT I HAVE ALREADY PAID FOR. How dare you deny me access that has been prepaid. I’ve lost several hours of access since you instituted this stupid system. Sometimes change isn’t for the better.

Comment Number:
2
Written by:
bseichler
Posted on:
July 16, 2008 at 11:57 am

I found my cousin E.W. Longoria,in Ohio, DOD as 1990, and ss issued in Texas, but when I search, it says no death in Ohio for him. His real name is I thought Woodrow Eugene Longoria Sr., 82 years old Cleveland/ Alavda Ohio area, why can’t I find him or his obituary? Anita.

Comment Number:
3
Written by:
bseichler
Posted on:
July 16, 2008 at 11:58 am

I cant find my cousin E.W. Longoria listed as death in Ohio. But is listed in the census and vital Statics

Comment Number:
4
Written by:
JP
Posted on:
July 16, 2008 at 2:10 pm

This is completely the wrong forum for you questions but….

It appears that the E. W. you looked up was Earl Wilson 1937-1990.

If I have the correct one, Woodrow Eugene was b. abt 1928 and appears to still be living.

Comment Number:
5
Written by:
Sallie Bryan
Posted on:
July 16, 2008 at 5:08 pm

I had the Norton problem too and had
to call Ancestry tech support for
help. The steps to remedy the
problem were quick and simple and
now my image viewer works great.
Thank You !

Comment Number:
6
Written by:
Kevin L
Posted on:
July 17, 2008 at 2:26 pm

I cannot get it to install with Firefox and I do not have any anti-virus program running.

Comment Number:
7
Written by:
Walt
Posted on:
July 19, 2008 at 7:37 am

I don’t have Norton installed on my computer and the census images will still freeze sometimes. I now have AVG Internet Security installed and it still freezes. How can I correct this annoying problem?

Comment Number:
8
Written by:
David Boyett
Posted on:
July 21, 2008 at 8:38 pm

I have all the current and updated files for Norton but still can’t download the census pages. The viewer just stops and I have to go back to the index page. A few pages will download but most just freeze.

Comment Number:
9
Written by:
bettty
Posted on:
July 23, 2008 at 7:33 am

looking for background history,and family on george cornelious born in mo.married to marie marquart,3 dauhters,zella georgia anna elsie,first 2 born in ponka city oka.marie born in germany.

Comment Number:
10
Written by:
BFudge
Posted on:
July 25, 2008 at 7:19 pm

I also have AVG Internet Security installed and I am having a freezing up or not downloading of census records and historical newspapers to view. I have had AVG for over a year, yet this problem just began showing up in the last 3 - 4 weeks. I have to believe it is related to something happening with the new additions and changes you have been making. I have no problem in any other site I visit. Why pay for a service I cannot use?

Comment Number:
11
Written by:
Rebecca
Posted on:
July 27, 2008 at 3:23 pm

I got a new computer with Norton and I had to remove it and go back to McAfee, since Norton would not work. Also my old computer ran so slow with the new beta search it took forever, if you have a slow computer the new search is not worth the time.

Comment Number:
12
Written by:
Ken Hyatt
Posted on:
July 31, 2008 at 7:05 pm

I’ve run live update and still get my browser locking up when viewing documents in the enhanced viewer. This issue is not resolved; are you still working on it???

Comment Number:
13
Written by:
Bonnie Grant
Posted on:
August 2, 2008 at 11:34 am

I just started having this problem with Enhanced Image View 3 days ago. I have run the latest updates from Norton. I have emailed Ancestry - no reply. From this blog it appears that others are having this problem so don’t believe it is my computer or settings. Ancestry please help us.

Comment Number:
14
Written by:
Mary
Posted on:
August 3, 2008 at 9:48 am

I’ve downloaded the “fix” several times since this was first announced in July. Yet, I am still having problems with viewing images at Ancestry.

Comment Number:
15
Written by:
Michelle W
Posted on:
August 9, 2008 at 10:18 pm

Cannot view any census or other images at Ancestry.com on this new PC with Norton and MS-Vista Premium 64 bit running Internet Explorer 7. I viewed one image, couldn’t save it, tried to download the enhanced viewer and then the real probs began. Now everytime I try to view a census image or other image a new tab opens and then another and another…. its just a nightmare. Would love any solutions, thanks.

Comment Number:
16
Written by:
JMaule
Posted on:
August 12, 2008 at 4:59 pm

Surely some employee at ancestry.com decided to “tweak” the image databases and now they’re all haywire. It went down last night, was back up early this evening, and now has crashed again. I love the message that tells us to go to some other database. Sure, the immigration records will help with a search of Kansas in 1870.

Comment Number:
17
Written by:
jlmcgarry
Posted on:
August 20, 2008 at 4:26 pm

You have a ajax error on your front page, TypeError:json.transStrings has no properties

Comment Number:
18
Written by:
J. B. Sams
Posted on:
September 24, 2008 at 10:41 am

I received notice that my subscription to Ancestry.com would be automatically renewed, and that I have TWO accounts !!! This is news to me because I can’t log- on to either account! Cancel one account, and tell me how to log-on to the other!!