We have recently been working with Symantec, the makers of Norton Internet security products, on an issue one of their programs causes with our Enhanced Image Viewer. If you are able to load an original image, but then your browser freezes or locks up and you have Norton Internet security products installed, Norton assures us that their latest update will resolve this issue; please run LiveUpdate to receive this fix. For instructions on how to run LiveUpdate, please see this article from Symantec’s Knowledge Base: http://service1.symantec.com/Support/sharedtech.nsf/docid/1999121613163206
About Kendall Hulet
Kendall Hulet has served as our Senior Vice President of Product Management at Ancestry since March 2015. He joined the Company in 2003 has held a variety of roles in the product organization including Director of International Product Management and most recently Vice President of Product Management for AncestryDNA. During his tenure, he was deeply involved in some of the most popular innovations at Ancestry, including the “Shaky Leaf” hinting system that has delivered over five billion discoveries; the Ancestry Family Tree system that has led to the creation of over 70 million family trees containing six billion ancestors; and the creation of the award winning Ancestry mobile app, which has been downloaded more than 12 million times.