Comments on: Follow-up on the New Ancestry.com Homepage

By: Len Pellman

Len Pellman — Sat, 27 Dec 2008 00:01:58 +0000

Hope this is the right venue for suggestions …

I would sure like to see a feature in the family trees that tracks the generation of the individuals relative to the “home” person. It could be something as simple as a little icon or circle with the generation number in it, so we would know that if Joe Schmoe is shown as “[27]” he is the 27th generation before the home person. If I’m the home person, I can then readily calculate that Joe Schmoe is my 25xgreat-grandfather.

Would anyone else like that feature? Perhaps a few “amens” could get it added to a future upgrade …

By: Judy

Judy — Sat, 06 Dec 2008 21:26:14 +0000

This is a follow-up to my previous post. I thought perhaps if I was more specific, I might find others who are experiencing similar problems. I have been SO pleased with Ancestry.com up until this past few weeks. Right now I’m about ready to cancel my subscription! Here are (at least some) of my frustrations:

VERY SLOW responses to searches–slow loading, pages that ‘jump around’, etc.
ERRORS IN SEARCHES: I often get a ‘no results found’ message, but changing NOTHING in the search, I click again and get MANY results.
ERRORS IN SEARCHES #2: When the results come up, I click on one and THEN it tells me ‘no results found’ ! Example: I search for ‘John Smith’ and the 1920 census comes up….and when I click on 1920 census it does the ‘no results found’ thing….doesn’t even make sense!!
ADVERTISEMENTS: NO WAY should we be subjected to ads, when we’re paying the price we do for a subscription.
HOME PAGE TAKES FOREVER TO LOAD: Well, I THINK I figured this one out….I just deleted all the ‘extra’ stuff, like the ‘To Do’ list. Unfortunately was not able to delete the ADVERTISEMENTS!
AUTO-RESPONSE SUGGESTIONS THAT DON’T WORK:
1) USE IE7. Against my better judgement I installed IE7 rather than the IE6 I was using–I noticed that was mentioned & felt I needed to try every solution. It seemed to be even WORSE, so now
I have reinstalled IE6.
2) KEEP CACHE & COOKIES CLEAN. I ALWAYS keep my cache/cookies etc clear, so that
can’t be the problem.
3) USE FOXFIRE AS YOUR BROWSER. Hmmmm…downloaded and installed Foxfire, tried to view an image; message came up that ActiveX was needed to use the Upgraded Viewer. Checked the Foxfire site, and found that it DOES NOT support ActiveX…verrry interesting! So back to IE6.

HOW DO WE GET HELP???
Thank you…if there’s anybody out there…..

By: Judy

Judy — Sat, 06 Dec 2008 20:36:36 +0000

1124 Written by:
Judy

Posted on:
December 6, 2008 at 1:31 pm
I do SOOOO agree with those who do NOT like the new homepage!! I have sent two emails to Support in the last week, requesting help & information as to why my ‘browsing’ within Ancestry.com has become so slow and cumbersome. All I get back are “Auto-Response” emails with a bunch of links that lead me to suggestion that either don’t work or don’t apply.
I’ve NOT had this problem until the past month or so, and it doesn’t occur on other sites I visit, so I truly suspect all the changes on the homepage is causing it.
Have others had this happen??

By: Rich Dohm

Rich Dohm — Tue, 18 Nov 2008 18:44:41 +0000

In your redesign, you threw out the one feature I used most… the “Find a person in the tree” quicklink is gone, poof. Consider putting it back? And I liked the old photo array better. Thanks! Rich.

By: Jon

Jon — Fri, 14 Nov 2008 15:51:47 +0000

The to-do list seems to keep disappearing at times from the page it should be on. So much for customising your own page when this keeps happening.

I needed my to-do list as I was going to research in London but it now isn’t where it should be. This has happened before and is VERY annoying.

I almost feel like I’m going mad as it isn’t there at times and then comes back. And now I can’t access my list – what’s the point of having it there at all if it disappears?

What is this fault with ancestry and has anyone else had this problem? I am very happy with ancestry when all is working well but am starting to get increasingly frustrated with the on-going faults with this website.

By: Jeanette

Jeanette — Thu, 06 Nov 2008 03:29:14 +0000

Not sure if this is right venue, but where did you move the setting to find your famous relatives? My family really enjoyed that feature.

By: Michael

Michael — Mon, 20 Oct 2008 22:42:18 +0000

Pretty site, but I quit a long time ago and still keep getting Ancestry.com shit in my email box

By: Dorothy

Dorothy — Sat, 06 Sep 2008 21:49:55 +0000

Why are there ads for Coldwater Creek jeans and other non-genealogy items on a site that I pay alot of money for a subscription? I don’t believe this is ethical. If Ancestry.com is making money from rotating ads, why am I paying for access to the site? I MIGHT understand if it were genealogy items, but I don’t want to shop for clothes while I’m researching (and paying a big price for that research.)

By: SUE DENTON

SUE DENTON — Mon, 01 Sep 2008 17:02:35 +0000

We need to have a search box where you can input who you’re looking for in the SHOEBOX istead of going through the entire list to find them.

By: Sue Allen

Sue Allen — Thu, 31 Jul 2008 18:11:47 +0000

To everyone again,
Besides and/or blogging try this.
Email Ancestry direct by going into help at top right corner,click on email ancestry support then the catagory–all other questions. You will receive an answer back. A friend did this this morning & they said she would receive an answer within 24 hours,that they were so backlogged. I wonder why!! Maybe if the get backlogged somemore they will listen. HUMMMM!