Ancestry.com

Family Tree Maker 2008 Program Updates (SP3) are Now Available

Posted by Ancestry.com on May 1, 2008 in Family Tree Maker

Service Pack 3 is now available.

Service Pack 3 contains critical stability and performance enhancements. I strongly urge you to install this service pack at your earliest convenience.

The following updates are included in Service Pack 3:

  1. Major enhancements in performance
  2. Major enhancements in stability
  3. Book layout in charts
  4. Ability to create saved versions for all charts and reports
  5. Ability to save user created templates for charts
  6. Ability to apply predefined templates for charts
  7. Enhancements to place interactions
  8. New Find-and-Replace dialog
  9. And much more…

Click Here for a more detailed view of the enhancements and bug fixes included in SP3.

Do you already have Service Pack 3?
If your Family Tree Maker 2008 version number is lower than 17.0.0.965 you will need to install Service Pack 3. To check your Family Tree Maker 2008 version number:

  1. Open Family Tree Maker 2008 
  2. Click the “Help” menu item at the top of the program 
  3. Click “About Family Tree Maker…” 
  4. On the Product Information tab there is a version number. If the version number is lower than 17.0.0.965 you need to install Service Pack 3.

Auto-installation
Most users will be able to install Service Pack 3 automatically. To do so:

  1. Connect to the Internet 
  2. Start Family Tree Maker 2008 
  3. You should receive a notification that an update is available. Click the “Update” button 

Microsoft Windows Vista users may need to complete the following additional steps to auto-install the service pack:

  1. Close Family Tree Maker if it is open. 
  2. Right-click the shortcut for Family Tree Maker 2008 and select “Run as administrator.” 
  3. You will be asked to confirm that FTM.exe should have rights to access the computer. Click “Allow.” 
  4. The notification that an update is available should appear at this time. If not, please complete the remaining steps listed below. 
  5. Click the “Help” menu item at the top of the program. 
  6. Click “Check for Updates…” 
  7. The program will check for an update and notify you if one is available. 
  8. If no notification is displayed and your product version number is not 17.0.0.965 then please do a manual install as described below. 

To manually install the service pack:
If you do not receive an update notification and you are not running version number 17.0.0.965, you will need to manually install the service pack.

  1. Close Family Tree Maker 
  2. Download the patch 
  3. Unzip the file 
  4. Run the .exe file

Please note: When installing the executable patch, you may be asked to locate the file to patch. You can select either the Family Tree Maker shortcut located on the desktop or the ftm.exe file which should be located in the C:\Program Files\Family Tree Maker 2008 folder.

To verify that the update worked do the following:

  1. Open Family Tree Maker 2008 
  2. Click the “Help” menu item at the top of the program 
  3. Click “About Family Tree Maker…” 
  4. On the Product Information tab there is a version number. If the update was successful the version number will be 17.0.0.965 
  5. If no notification is displayed and your product version number is not 17.0.0.965 then please do a manual install as described above

Technical support is also available at 1-877-FTM-2008 (1-877-386-2008).

220 comments

Comments
1 James ClouseMay 1, 2008 at 5:29 pm

There has been a lot of work going on for this (these) updates. I was quite pleased with responses from the Development Team on issues found by the testers. Issues that were found were quickly acknowledged, verified and repaired.

Regards,

2 Gary McClellandMay 1, 2008 at 8:56 pm

Re: FTM2008 – SP3 The issue of exporting a genealogy report in RTF format has been improved but there are still issues. The exported report is inconsistent in formating. Most of the report is OK but parts of the report are showing up as a table with numerous rows and columns – there is no pattern to what is occurring. It makes it very difficult to use the rtf report in producing web pages or reports in MS Word.
I have not had time to test out any other fixes.

3 LeanneMay 2, 2008 at 1:23 am

I’ve been part of the testing of this patch and am very glad that I did. The developers were good at responding to issues and this version is now much more stable. I’ve been using a 100,000 people file for a week and not had 1 crash.

4 Les SullivanMay 2, 2008 at 5:08 am

I am delighted that the patch has now been released but urge you to release updates more frequently as enhancements and fixes become ready for use. For example, chart export to pdf is not functioning correctly. Certainly not as in earlier versions. Please bring back the option to save a large chart for viewing as a single page pdf. My temporary workaround is to “print” to a third party pdf generator. Surely this should be a quick and simple fix that could be made available as an update quite soon.
Best wishes….
Les

5 Les SullivanMay 2, 2008 at 5:35 am

AKA is not fixed and working as I had hoped.
In earlier versions, the indexed list of peoples names could contain both their name and their aka as seperate items.
For example a womans birth name might be Sarah Smith but her married name is Sarah Jones.
By setting Sarah Jones as aka both names would appear as individual items in the index of names.
I still cannot do this.
The aka is being shown after the name and that does not help to find it quickly.
It will now list either:
Smith, Sarah “Sarah Jones”
or
Sarah Jones
I want it to list both names in the index as seperate entries (as in earlier versions):
Sarah Smith
Sarah Jones
The tick box option in the earlier version was:
“Use aka, if available, as an additional entry”

I live in hope that someone listens…..

Les

6 Kathy MarieMay 2, 2008 at 6:44 am

Following is an Issue with the Source Usage Report in FTM2008 SP3

When trying to run the Source Usage Report for “All Individuals”, the system appears to attempt to generate the report but after a minute or so it just stops and shows zero pages. It seems to be working fine for “Immediate Family” The system doesn’t crash it just stops. It might/probably has to do with the potential size/page numbers in the report. If I try to generate a report for “selected Individuals” and include a very large number of individuals in the filter it also stops running—-indicating it probably stops because of the potential size of the report

7 Kathy MarieMay 2, 2008 at 10:20 am

Problem with documented Facts Report

The same problem I reported in item 6 for the source usage report exists for the documented facts report. When running the documented facts report for the immediate family it works fine. But, when I attempt to run it for all individuals it starts as if it is going to generate the report but then stops and shows zero pages——Note the system does not crash, but just stops. Also, I noted just before it stops the zoom factor jumps from 92 % to 500%. Maybe this zoom factor is what is causing both reports to stop generating

8 David WarwickMay 2, 2008 at 10:31 am

I am very dissapointed with FTM2008. It just made itself unuseable after it told me that SP3 was available and I allowed it to update.

Even reinstalling and then downloading the patch and applying has same effect. FTM2008 will not even start up!

So i’ve reverted to .559 for now ..

9 Ronald ChambersMay 2, 2008 at 11:03 am

SP3 has the same problem with leakage of other items into PLACES. I sent file a long time ago with this problem.

Runs much faster.

Windows still resize by themselves when changing from one to another type.

10 MitchMay 2, 2008 at 11:53 am

The 3rd patch finds that I have no direct relationship with my own parents. Lucky me … it did relate me to my wife.

Importing source information from Ancestry is no longer available. I now have to choose a source from my list of existing sources.

When I installed the 3rd patch two files from my Media folder were tossed into my recycle bin.

At long last, I see some welcome improvements, but are these NEW bugs?

11 Benjamin NettesheimMay 2, 2008 at 12:12 pm

Thank you for the insight. I am passing on this feedback to the group. David, I am going to send you an email directly to see if we can determine what is causing your problem. This has not been a problem in our QA testing, alpha testing, or with our volunteer beta testers.

I am happy to hear the reports of faster performance and lack of crashes. The Family Tree Maker group is already moving forward with the next stage and the continued input always helps with the prioritization.

12 Ann VictoriaMay 2, 2008 at 12:36 pm

Thank you. I just downloaded the update. I appreciate your notice which I received thru Google Alert.

I only wish they would give us the option to print the Birthday Calendar.

13 ChrisMay 2, 2008 at 1:58 pm

Yesterday, May 2nd, I opened my FTM08 and was informed that updates were available so I promptly clicked the update button and I’ve basically lost my program. Now, when I try to launch FTM08 all I get is a message reporting that FTM08 has stopped working. After all the problems I struggled through in the beginning the program had been working quite well but now this! EXTREMELY FRUSTRATING!

14 Robert ChristianMay 2, 2008 at 2:56 pm

I tried updating I have Windows Vista Home Premium in Admin mode. It seemed successful but when I viewed Help – About it continue to say the old version number. I tried restarting the computer but it did not update the version number in Help – About. So I followed the manual update procedures and the version number updated. I tested a few of the changes and everything looks good. Thanks for the hard work. I am still waiting for the All-in-one chart feature, hopefully the next patch.

15 David StarlingMay 2, 2008 at 3:29 pm

I just installed SP3. I have Windows Vista. Prior to installing SP3 FTM would always crash when attempting to open a report. After installation of SP3 it is still crashing every time I attempt. I think you didn’t get it right. I am so discouraged.

16 Benjamin NettesheimMay 2, 2008 at 3:52 pm

You may want to try a manual patch update by following these steps:

1. Close Family Tree Maker
2. Download the patch at: http://www.familytreemaker.com/content/patches/Patch965.zip
3. Unzip the file
4. Run the .exe file (Windows Vista users will need to run the .exe as “administrator.” Right click on the .exe and select “Run as administrator.”

Please note: When installing the executable patch, you may be asked to locate the file to patch. You can select either the Family Tree Maker shortcut located on the desktop or the ftm.exe file which should be located in the C:\Program Files\Family Tree Maker 2008 folder.

To verify that the update worked do the following:
1. Open Family Tree Maker 2008
2. Click the “Help” menu item at the top of the program
3. Click “About Family Tree Maker…”
4. On the Product Information tab there is a version number. If the update was successful the version number will be 17.0.0.965

17 MitchMay 2, 2008 at 5:58 pm

The following two glitches that I previously reported were not a problem the next two times I booted this application up. Perhaps it was just a temporary issue.

1. The 3rd patch finds that I have no direct relationship with my own parents. Lucky me … it did relate me to my wife.

2. Importing source information from Ancestry is no longer available. I now have to choose a source from my list of existing sources.

18 anne vickersMay 2, 2008 at 6:39 pm

i was downloading the patch and my son cancelled it. now i can’t open my family tree, what can i do i have tryed saving to disk also back up copy nothing works please help it is a big family tree and i don’t want do lose it thanks for any help its still on the computer thanks anne..

19 Gary McClellandMay 2, 2008 at 7:37 pm

FTM2008-SP3 After working with the updated version for the last day, it appears the program is faster. However, I have an issue when creating Genealogy reports, namely the Register Report. I have been through the Help and cannot find anything in the Page Setup to disable the headers and footers that are automatically added to the Register Report. I am talking about the line inserted below the register report title, and then the line, page numbers and date which is inserted at the bottom of each page. Can anyone tell me how to get rid of these?

20 AndrewMay 2, 2008 at 11:45 pm

I attempted to use the autopatcher (with auto future updates disabled) but it would shut down before patching. I then enabled auto future updates and it commenced patching but shut itself down shortly after commencement.

I then downloaded the patch manually (4 attempts) but winzip reports a CRC error.

I now cannot open FTM at all.

Hopefully you can repost your patch without errors and advise.

21 DougMay 3, 2008 at 1:43 am

SP3 downloaded quickly without any problems. I have been using it since the download without any crashes. It is much quicker to navigate. I have added individuals and it is as quick at Ver 16. Before it took me three days to add 20 people (between crashes and slowness). If this continues I will recomend it. I have added media and it is quick also. Thanx for the update. I hope I am not premature in posting this.

22 Norma BennettMay 3, 2008 at 4:26 am

I’ve had the same problem as David Warwick. It’s VERY frustrating – the programme refuses to open now – I just keep getting the ‘have to close, sorry for inconvenience’ message. Was going to try reinstall but not download the new patch but will wait for the moment and hope you come up with a solution SOON!

23 Kathy MarieMay 3, 2008 at 4:40 am

See Items 6 and 7 discussing problems with generating Source Usage and Documented Facts Reports

I ran the equivalent reports from Family Tree Maker 2006 using exactly the same Data Base I have loaded into FTM 2008

Both reports were VERY QUICKLY GENERATED for the total set of individuals.

The source Usage Report ended up being 269 pages long and the Documented Facts(named Documented Events in version 2006) ended up being 752 pages long.

So, I conclude that my data base is ok and there must be somethin wrong with FTM 2008 SP3 since it won’t generate either of these reports for the total set of individuals.

I hope this helps in finding the problem and fixing it.

24 Charles BashMay 3, 2008 at 9:42 am

Two items I’d hoped to see in this patch weren’t included, so this note is intended as a “polite” request to keep them in the priority list.

Genealogy Report (Register format) – I need “include all items” not just preferred ones.

I’d like to see the Genealogy Report in the NGS Quarterly format as well (also with include all)

25 Kathy MarieMay 3, 2008 at 10:57 am

ITEM 24

Written by:
Charles Bash

Posted on:
May 3, 2008 at 9:42 am

CHARLES

THERE IS AN “ITEMS TO INCLUDE” BUTTON ON THE RIGHT HAND PANE OF THE WINDOW WHEN YOU ARE GENERATING A REGISTER REPORT. IF YOU CLICK ON THIS BUTTON YOU GET A SET OF OPTIONS TO INCLUDED/NOT INCLUDE WHEN YOU GENERATE YOUR REPORT. IT APPEARS THE “INCLUDE ONLY PREFERRED FACTS” BUTTON IS DEFAULTED (CHECKED) WITH A GREEN CHECK. IF YOU UNCHECK THIS BOX IT MAY SOLVE THE PROBLEM OF ONLY GETTING PREFERRED FACTS.

ALSO THESE CHECK BUTTONS SEEM TO HAVE A HABIT OF RESETTING THEMSELVES BACK TO THE STANDARD DEFAULT POSITION EVERY TIME A NEW REPORT IS GENERATED SO YOU HAVE TO CONTINUALLY RESET THEM.

ALSO BE CAREFUL FOR WHAT YOU WISH FOR HERE —–I TRIED IT AND SET IT TO 4 GENERATIONS AND IT RAN FOREVER. I SCALED IT BACK TO TWO GENERATIONS (TO TEST IT) AND IT HAD A FAIRLY SHORT RUN TIME —–AND I DID GET ALL THE FACTS, NOT JUST THE PREFFERED FACTS

26 Debbie NMay 3, 2008 at 1:42 pm

I am also unable to open FTM08 after it tried to automatically download the patch.

27 MoiraMay 3, 2008 at 2:38 pm

I also cannot open FTW since the update. Is there a solution? Do I need to uninstall and reinstall from my disks?

28 Freda L. GavinMay 3, 2008 at 2:57 pm

I can’t Login and I do not receive any email for help in getting into my site. If I can’t get into my site I see no reason to renew my subscription. I need help. Please have someone call me nest week during your bussiness hours. A online form that never covers my problem is of no use to me.

Freda L. Gavin
573-276-5871

29 AthenaMay 3, 2008 at 4:30 pm

Re comment #9:
SP3 has the same problem with leakage of other items into PLACES. I sent file a long time ago with this problem

I think that’s due to a longstanding problem with the way older versions of FTM handled the “place or description” for various facts. Even though the developers of Legacy have programmed around that defect when importing FTM files, no one at TGN seems to even recognize the problem exists.

You can fix the old file manually by generating a custom report with all the cmt/loc fields then manually updating each one to put a slash before the location (even if there was no comment). The FTM conversion program can then put the individual data items where they belong.

Note: Finding the people was a pain because I had to scroll through the whole report. Updating was easy though because I could just double-click on the entry to display the individual’s facts (another feature that’s missing from FTM2008)

30 AthenaMay 3, 2008 at 4:37 pm

Re: Comment #19:

“I have been through the Help and cannot find anything in the Page Setup to disable the headers and footers that are automatically added to the Register Report. I am talking about the line inserted below the register report title, and then the line, page numbers and date which is inserted at the bottom of each page.”

As far as I can tell, there is no user control whatsover over the headers and footers. The page numbers and “long” date/time stamp appear everywhere and there’s no way to suppress blanks boxes in the preparer block either. It all adds up to some very cluttered and unattractive reports.

If you haven’t already done so, post a feedback comment at http://ftm.custhelp.com/cgi-bin/ftm.cfg/php/enduser/ask_feedback.php

31 Ellen WelkerMay 3, 2008 at 7:07 pm

I just installed SP3 and have not seen any improvement. It is still extremely slow in loading, and the Web Search feature is frustrating to use as compared to v.16. Why was the internet storage feature eliminated or was it put someplace where I have not been able to find it? I admit that I haven’t tried all of the features during the 3 months I have owned the product, but unless there is imporovement in these two areas, I will continue using V. 16 and write off 2008 as a bad investment.

32 djannMay 3, 2008 at 11:18 pm

Windows Vista Home Premium
SP3 zip file will not extract
I have downloaded the patch half a dozen times
I have “run FTM 2008 as administrator”
I have disable firewall and auto-protect
I have uninstalled and reloaded FTM 2008 and SP2
I have uninstalled and reloaded WinZip

AM I DOWNLOADING A CORRUPT ZIP FILE FROM YOUR WEBSITE?

I continue to get the following error message when try to extract with Winzip and similar with Windows extractor:

Extracting to “C:\Users\djann\Downloads\Downloaded Programs\FTM 2008 Service Pack 3\”
Use Path: yes Overlay Files: no
Extracting Patch965.exe
CRC check failed
Error: Unable to extract “C:\Users\djann\Downloads\Downloaded Programs\FTM 2008 Service Pack 3\Patch965.exe”.

The size of the extracted file (23005002) does not match the uncompressed size (23005006) recorded in the Zip file

33 Paul SmithMay 4, 2008 at 4:46 am

Since updating with SP3 I have been unable to access ancestry.com web-site without Internet Explorer freezing most notably after accessing an image. No problem before the patch. I have XP and Viata machines. I can access ancestry within FTM2008 but not external.

34 Denis CroninMay 4, 2008 at 5:29 am

When I attempted to download the patch, it somehow deleted the FTM excutable file, I had to remove and re-install the entire program again, but the patch worked fine after that. A general improvement all round, but still waiting for the All-in-one Tree!

35 Pat BlanchardMay 4, 2008 at 6:37 am

I agree with Gary McClelland. I’m a pretty happy camper right now, but there are still issues with the reporting in RTF format. The random “table” issue is frustrating, since this problem was fixed in Candidate 2 of SP3. I was part of the testing group and was overjoyed when the tables had finally gone away. The problem crept back up in Candidate 3 and is still present in the final version. PLEASE ADDRESS THIS ISSUE … seems a shame to let this go as you folks had already fixed it at an earlier stage. Thanks for all your hard work.

36 NeilMay 4, 2008 at 8:18 am

Re: Register Reports – How can you customize the report(s)? As I understand I seem only to be able to exclude notes but Facts such as Medical, Retirement, Military, Occupation, Height…. are present even if there is not an entry….

Thanks for all your hard work.

37 Debbie NMay 4, 2008 at 11:02 am

I am still having the same problem discribed in my last post which is just like djann. I still get this message as well:
Error: Unable to extract “C:\Users\djann\Downloads\Downloaded Programs\FTM 2008 Service Pack 3\Patch965.exe”.

The size of the extracted file (23005002) does not match the uncompressed size (23005006) recorded in the Zip file

Any suggestions on a remedy?

38 John Dolan-HeitlingerMay 4, 2008 at 2:27 pm

Have these “developers” restored the ability to search by married names and AKA names to the program? This loss of search capability is awful.
Also, this “upgrade” dumped and scrambled some of the information from my previous file.
I have version 17.0.0.965. Is this as good as it gets?

39 BobMay 4, 2008 at 2:58 pm

In my opinion, the improvements from SP3 are dramatic! The increase in speed is unbelievable. I downloaded and installed SP3 in just a matter of minutes.

The only problem occurred while trying to import my data file from FTM2006, version 16, into FTM 2008. An error message popped up after 9% of the import was completed stating something to the effect that “an unknown error had occurred and the program must terminate.” On the second attempt, I got 49% of the way through; however, on the third attempt, the import was completed in just under 15 minutes. My file had just under 21,000 cousins and just over 7,000 families. The file size was about 37MB.

I have also noticed some of the problems described above and agree that there is still a lot of work to be done before I will switch. I hope all the negative comments will not discourage the TGN programmers. They have made a tremendous improvement to the original issue and I foresee a great FTM in the future.

40 Judith HiattMay 4, 2008 at 5:43 pm

I received an email from FTM208 to advise me that there was an update ready to install: followed prompts: installed update: complete FTM2008 has vanished: just window saying there is a problem & FTM has closed!!!
Any ideas?

41 djannMay 4, 2008 at 6:30 pm

See Post 32

for what it’s worth, I tried extracting the SP3 zip file on my old Windows XP machine using Windows Extraction Wizard resident on the machine and got a similar extraction error message as on my Vista machine using latest version of Winzip.

I seems as if the SP3 zip file I’m downloading is corrupt – FTM please check – has anyone been able to extract the zip file since 10 PM Saturday 3 May…?

42 SharonMay 5, 2008 at 3:42 am

I have just manually downloaded the patch for FTM and have not had any problems so far. I am using Vista. I had to move the patch to my downloads folder before I could extract it. FTM is faster to load now and it hasn’t crashed on me yet. I look forward to checking out the bug fixes

43 LisaMay 5, 2008 at 4:04 am

I have successfully downloaded the SP3 patch with no problems at all on Vista. I agree there are vast improvements to the programme and I shall be staying with FTM08 as I do like the user interface. I still miss the ‘All in One Tree’ please bring this back, I also miss being able to view and export a tree as single page pdf. I would also like to see the return of the automically assigning reference numbers. Otherwise well done, keep up the good work and please keep the patches coming.

44 Mark VentMay 5, 2008 at 7:55 am

since applying SP3, the merge function no longer works. As soon as I click merge, the merge window opens .. and then FMT2008 closes down.

Mark.

45 LyndaMay 5, 2008 at 9:29 am

I’m terrified of upgrading. While some people appear to be happy, others are suffering from crashes, etc. I’m running Vista Premium. I’m still not getting any warm fuzzies that by upgrading I just might be setting myself up to far more trouble than its worth. Any comments?

46 BonnieMay 5, 2008 at 9:32 am

Will this new patch incorporate all previous updates? I had 2008 on my machine and the HD died. On reinstall of course it was an ‘out-of-the box’ installation, with notification of SP3.

47 Benjamin NettesheimMay 5, 2008 at 10:39 am

Yes, this patch incorporates all previous updates as well.

I received word from technical support that uninstalling and then reinstalling Family Tree Maker 2008 has solved the issue for users that had problems installing the latest SP3 patch.

Technical support is available at 1-877-FTM-2008 (1-877-386-2008) if you would like a personal step-by-step assistant as you update to this latest patch.

48 Benjamin NettesheimMay 5, 2008 at 12:48 pm

Also,

For those that are having a problem downloading and using the .zip file… we’ve also made the unzipped version (.exe) available at: http://www.familytreemaker.com/content/patches/Patch965.exe

49 Kathleen DeLongMay 5, 2008 at 12:57 pm

I have Version 16 right now. I recently upgraded my CPU and in the process lost photos I had in My Pictures folder. fortunately they are still in my FTM. However, I have not been ablt to figure out how to copy photos from my FTM back to my desktop or to a folder on my desktop. Can anyone tell me if there is a way to capture my photos? Thank you.

50 Daryl RickardsMay 5, 2008 at 2:59 pm

I installed SP3 using Internet Explorer (IE) on my computer with Microsoft XP (home edition) – all went very well.
I then tried to install SP3 on my laptop with Microsoft XP (Professional), IE crashed with the usual send a report to Microsoft which I did (these reports do get back o developers) and then I found I could not access FTM 2008 (V17) at all.
I did a system restore back a couple of days then tried again – all went well with this retry.
My first impressions of SP3 are good, every process seems to run faster including startup (clocked at 30sec). Still working through the enhancement list

Regards

Daryl from Oz

51 PaulMay 5, 2008 at 3:50 pm

Speed and general operation is much quicker on my Vista Home installation. Update was smooth and error free. Thanks.

BUG REPORTS

In the People tab under “Family”, clicking on “Add Spouse” in the middle window in the tree area (not in the lower portion) allows me to enter a name. After selecting OK, the name is populated in the window on the right, but the name is not updated where I clicked “add spouse”. It does work properly when I select “Add Spouse” in the lower center window though… I can make FTM recover and put the person in the tree by finding and selecting the spouse I added in the index on the left column, but it was not this way before the SP3 patch.

I added two children in the Family tab using “Add Child” in the lower, center window while the father was highlighted in the Tree portion. When I select the mother in the tree portion, the children she shares with the father disappear and reports she has no children. When I look at the Relationship option within the Person tab for the children I added, they show “Unrelated Person – Natural”, but they still captures the Father, mother, and sibling relationships. This is a serious error.

For report generation, having the “Generate Report” automatic action for all but the quickest generated reports (hourglass, descendants, etc.) run on EVERY field update is simply the wrong way to do this. I should be able to change multiple settings and then select “Generate Report” when I am ready to do it. I do not want to wait for the (still way to excessive) time it takes to generate source, media, registry, etc. reports after each field update – nor do I want to be forced to press the Cancel button each time.

I’ll report more errors as I find them.

Here are my feature requests for the next patch. I would like the ability to be able to have the Ancestry hints FTM offers to be smarter so that FTM recognizes when the source has already been added previously. At a minimum we need to have an “Ignore” option for each hint like the web site has. Secondly, it would be great to have a report across a selected group of people of what hints are available for the entire collection of people would be very welcome (e.g. not just when the person is visible in the Tree section). That keeps us from going person by person through our entire dataset.

52 Benjamin NettesheimMay 5, 2008 at 4:30 pm

This is great feedback. I will make sure this is sent on to the team.

53 Beverley JohnsMay 5, 2008 at 4:32 pm

After downloading the patch it all worked fine until today. Nothing changed and now FTM wont stay open, it continues to give me an error report and shuts down. I managed to save it and will try it on my laptop. I have had a problem with the program being slow and locking up even after uninstalling and reinstalling the program and patch. I like the old program better, felt it should have been enhanced because of the headaches. I am online several hours a day when the system is working properly, now I hate to use FTM because of the problems.

54 ChrisMay 5, 2008 at 4:49 pm

Ben, Thank you for your nearly instant response to my post! As per your question my OS is Vista. My problem was that when I tried to auto load the SP3 patch my program shut down and I received the message ” FTM08 has stopped working” and I was basically locked out of the program. You suggested that I uninstall FTM08, re-install it, then manually install the SP3. I did just that and it worked perfectly. I really do appreciate all the hard work you’re doing and I think you guys will have a world class product once the remaining bugs are worked out. Thanks!

55 netzbandMay 5, 2008 at 5:55 pm

Grrrrrrrrr! Ben, now I’m frustrated and more than a little angry. I used the beta versions of 2008. I didn’t really like them, but I used them. Then I bought the real version when it came out. I still kept my 2006 and use it mainly, with the 2008 being used for “little” genealogies I do for people. I thought I would get used to it.

I use it mainly on my Vista laptop.

Now, tonight, after hearing about all the changes, I have downloaded it again to my big regular computer (NT), and have tried it on my big family genealogy.

I am trying to resolve place names (a feature I really like). Almost every time I click on more than a couple of screens of names, it crashes.

I’ve never before had a problem with it crashing like this. What’s going on?

56 Scott SilvermanMay 5, 2008 at 6:15 pm

I’ve updated to the third patch and am showing for all of my entries, “No direct relationship found.” Help please.

Scott

57 djannMay 5, 2008 at 8:53 pm

Vista Home Premium

Still unable to run auto patch download even after uninstall / reinstall FTM and ensuring “run as administrator”: patch install starts, then dialog box quits almost immediately

Still unable to extract zip file even in “clean boot” mode – same error massage every time:
CRC check failed
Error: Unable to extract “C:\Users\djann\Downloads\Downloaded Programs\FTM 2008 Service Pack 3\Patch965.exe”.

The size of the extracted file (23005002) does not match the uncompressed size (23005006) recorded in the Zip file

Was pleased to see the link to the unzipped file (post 42); HOWEVER, this is the error message with every download attempt: “Internet Explorer can not download Patch 965.exe from http://www.familytreemaker.com – content decoding has failed.”

Spoke to FTM tech – advised that running in clean boot mode will take care of the problem – said techs at FTM had been experiencing same issues and development team working on it… Running under clean boot had no effect on any of the above issues – all resulted in exact same error messages…

am wondering if there may be an issue in running on wireless network although have not experienced this with any other program patches, downloads, etc…

curiosly, can still extract and install SP2, rev 2 zip file

with about 10 hours of wasted time so far, hoping these notes will provide a clue – looks like a few others are writing about the same problems – is a new disk with latest FTM version avialable…?

58 gljohnson17May 6, 2008 at 5:42 am

Patch updated.

And cannot access FTM2008 ever since due to ‘unexpected problem, must close’

Since I travel and I dont have my disks with me, the uninstall/clean boot/reinstall isn’t really that acceptable of a ‘fix’.

Is there no QA at A.com?

I’ve only seen replies to the downloading of the zip file but nothing for those of us who have been zapped.

59 Kathy MarieMay 6, 2008 at 6:30 am

PROBLEMS WITH GENEALOGY REPORTS (REGISTER AND AHNENTAFEL) IN FTM 2008 SP3

Both the Register and Ahnentafel reports take an excessive amount of time to run whenever there is more than a trivial amount of data to be incorporated by the system into the reports.

The reports can be generated as long as the amount of data to be incorporated into the reports is small and the resulting lengths of the reports are small.

However, as the amount of data to be incorporated into the reports is increased the length of time to generate the reports gets longer and longer

At a certain point (depending on the amount of data to be incorporated) the system appears to become overloaded and it attempts to generate the reports, but after running for a considerable length of time the system appears to just give up and it stops generating the reports. When it does this, the Chart/Report screen becomes blank and the zoom factor at the bottom of the screen jumps to 500 Percent. Note, that the system does not crash when it does this, it just stops

If you try to run either of the reports after unchecking the “Include only preferred facts” box [on the Items to Include Screen] it even gets worse. If you uncheck this box “signifying you want to run the reports so that they include both preferred and unpreferred facts”, it becomes nigh impossible to get the reports to run. Sometimes After unchecking this box, I have had to decrease the number of generations to 1 to get the reports to run and even then when given anything more than a trivial amount of data they will not run

I have run these reports in Family Tree Maker 2006 using the same Data Base that I have loaded into FTM 2008 SP3 and regardless of the amount of data the system has to incorporate, it generates the reports in a very short period of time

My conclusion is that there is something wrong with the Report generation software for FTM2008 SP3. It is not a problem with my Data Base since the reports are easily generated in Family Tree Maker 2006 and they will generate in FTM 2008 SP3 if a trivial amount of data is used.

Bottom line, the above reports are not usable and it is difficult to believe they were tested with any amount of significant data

I also reported problems with the Source Usage Report and Documented Facts Report in items 6 and 7 on May 2
Those issues are repeated and included below

Item 6
Following is an Issue with the Source Usage Report in FTM2008 SP3
When trying to run the Source Usage Report for “All Individuals”, the system appears to attempt to generate the report but after a minute or so it just stops and shows zero pages. It seems to be working fine for “Immediate Family” The system doesn’t crash it just stops. It might/probably has to do with the potential size/page numbers in the report. If I try to generate a report for “selected Individuals” and include a very large number of individuals in the filter it also stops running—-indicating it probably stops because of the potential size of the report

Item 7
Problem with Documented Facts Report
The same problem I reported in item 6 for the source usage report exists for the documented facts report. When running the documented facts report for the immediate family it works fine. But, when I attempt to run it for all individuals it starts as if it is going to generate the report but then stops and shows zero pages——Note the system does not crash, but just stops. Also, I noted just before it stops the zoom factor jumps from 92 % to 500%. Maybe this zoom factor is what is causing both reports to stop generating

So, to summarize, 4 key reports, Register, Ahnentafel, Source Usage and Documented Facts are basically unusable and will not run when given anything but a trivial amount of data to incorporate into the reports
I have not tested the Media Usage Report (nor have I loaded any Media into FTM 2008), since I am awaiting the improvements in the System that still need to be made

One other issue associated with trying to run the above reports needs to be reported. This issue deals with attempting to cancel the reports. After I get tired of waiting for one of the above reports to run I click the cancel button. It appears to cancel, but when I try to run another report the system appears to be trying to continue and generate the report I previously cancelled. Someone needs to look at this to ensure that if a report has been cancelled it really becomes cancelled

60 PaulMay 6, 2008 at 6:59 am

BUG REPORT

In the Kinship report, it creates an entry for the “Kinship of” person and lists them as a Half Brother (or Sister) to themself.

61 PaulMay 6, 2008 at 7:16 am

Here are my comments in reference to post #59 above regarding slow generation of reports. I experienced this same slowness last night and last weekend. However the two odd things are:

1st: I have a desktop gadget that monitors my (quad) CPU % usage. While FTM was tried to generate these reports last night its usage is near zero. I would expect it to be high if it is truly working properly, but instead FTM seems to “sit and spin”.

2nd: After leaving the program running idle on my computer all night long, all the reports (regardless of amount of data) are being generated at relatively lightning speeds – instant for most reports, 3-5 seconds for 20-50 page Registry and Ahnetafel reports. The gadget reports 25-35% CPU usage during this time. This seems to suggest that initially resources are not being cleared/allocated properly, but eventually FTM is running the routines to do so…

62 Kathy MarieMay 6, 2008 at 8:25 am

A SMALLL COMMENT ON ITEM 61 WRITTEN BY PAUL

MY COMMENT IN ITEM 60 COVERED TWO PARTS SLOWNESS AND COMPLETELY STOPPING GENERATION

IN MY CASE, WHEN THE REPORTS DO RUN THEY SEEM TO RUN SLOWLY DEPENDANT ON THE AMOUNT OF DATA

BUT I AM ALSO TALKING ABOUT THE CASE WHEN THEY COMPLETELY STOP RUNNING

IF I TRY TO GENERATE A REGISTER REPORT FOR BOTH PREFERRED AND NONPREFERRED FACTS THAT I KNOW WILL BE OVER 600 PAGES LONG (BECAUSE THAT IS HOW MANY PAGES LONG IT IS WHEN I USE FAMILY TREE MAKE 2006),AFTER A LONG WAIT THE REPORT GENERATION COMPLETELY STOPS AND THE PREVIEW SCREEN TURNS BLANK AND SHOWS ZERO PAGES. SINCE THE SCREN IS BLANK AND THE REPORT STOPPED RUNNING MY FEELING IS THAT IF I LEFT THE SYSTEM ON ALL NIGHT LONG WHEN I CAME BACK IN THE MORNING THE SCREEN WOULD STILL BE BLANK AND STILL WOULD SHOW ZERO PAGES —SO MY GENERAL FEELING IS SOMETHING IS NOT WORKING CORRECTLY AND WHEN YOU FEED IT SOMETHING THAT WILL TAKE AT LEAST 600 PAGES TO COMPLETE IT CAN’T HANDLE IT AND COMPLETELY STOPS.

I WILL TRY WHAT PAUL DID I WILL LEAVE THE PROGRAM ON ALL NIGHT TO NIGHT WITH NOTHING RUNNING ON IT. THEN TOMORROW AM I WILL TRY TO GET IT TO RUN A VERY LARGE REGISTER REPORT

63 Benjamin NettesheimMay 6, 2008 at 8:51 am

I have passed on the feedback and observations to the team. As always, thank you.

For those of you that are still having issues installing the new patch, I have passed on your comments and information to technical support. You should be contacted shortly. You can also contact them directly at: 1-877-FTM-2008 (1-877-386-2008)

I am still puzzled by why some of you are unable to download / open the zip or exe file. I’ve also uploaded the unzipped exe to a third party server at: http://drop.io/familytreemaker

The password is: genealogy

I would be interested in hearing if users who have been unable to download a copy of the patch965.exe are able to do so with this third party option.

64 RosemaryMay 6, 2008 at 10:41 am

I just downloaded SP3 and now I cannot even open FTM2008. Help!!!

65 djannMay 6, 2008 at 12:22 pm

Benjamin – see post 57 re download problems – I was able to download the executable file to my work machine with no issues (connected direct to ethernet). That leads me to think my problem may be associated with my home wireless network to which both home machines are connected. I now expect I’ll be able to copy the executable to my home machine and do the upgrade. I’ve had no apparent problems with my wireless on anything else, but maybe “wireless” is common to the others that have cited SP3 download problems…

66 Abbigail wilcoxMay 6, 2008 at 2:14 pm

This is all new to me I am looking for info on the licoln family my grandmother was doris may lincoln she died in 1958 she was married to jack richard wilcox,if I have relatives out there would love to know please help.

67 netzbandMay 6, 2008 at 2:50 pm

djann, I downloaded to my laptop VISTA machine by wireless with no problems, and it hasn’t seemed to crash. I had no problem downloading with a regular DSL line on my NT machine, but in using 2008, it now is crashing constantly. This is just plain frustrating.

68 anne vickersMay 6, 2008 at 3:13 pm

When i downloaded the patch my family tree stopped working..so i panic, well i didn’t save my family tree as a gedcom file.. so now i can’t get it open, does anyone have any ideas,
thanks Anne

69 Benjamin NettesheimMay 6, 2008 at 3:14 pm

Family Tree Maker 2008 has a system requirement of Windows XP or Windows Vista.

I believe the earlier versions of Family Tree Maker 2008 (.416) may have functioned on other Operating Systems like NT or Windows Server 2003, however they were never supported. There have been some security updates since that initial release which may make Family Tree Maker inoperable when using non-supported operating systems.

70 Benjamin NettesheimMay 6, 2008 at 3:18 pm

Anne,

I would consider uninstalling and reinstalling. A number of users have had success after doing this. If you would like help along the way, please contact our technical support at: 1-877-FTM-2008 (1-877-386-2008).

71 Ken AndersonMay 6, 2008 at 3:22 pm

After installing SP3 I am also having the problem with most of my family showing as “Unrelated – Natural” I called support 2 days ago and was told they have not heard of this problem. I then emailed and have not got a response. Otherwise everything is much faster and I am not locking up when I work with Images. Is there a fix.

72 anne vickersMay 6, 2008 at 3:49 pm

thanks for the help benjamin, but i have done everything,uninstalled, rebooted, even phoned the help line they said do a clean boot,well that didn’t help,so i’am lost and have square eyes because dealing with this computer all day…i even tried to run it in safe mode..that didn’t help… i need help…Anne

73 netzbandMay 6, 2008 at 3:53 pm

Well, I blew it. I don’t have NT. I have XP, and that’s the one it was crashing on. Specifically, I’ve been trying to resolve the place names (only had over 3000 to do). If I only do about 25-30 at a time, then it’s been handling it all right. If I try to do more, it either freezes or crashes. I’ve sent quite a few error messages.

I love this feature, and honestly had no idea I had been so haphazard about the place names. It makes a lot of sense to clean them up, but I think it’s going to take me a long time. I’m almost down to 2,500 now.

74 djannMay 6, 2008 at 4:03 pm

VERY INTERESTING…!
Benajamin, downloading the .exe. from the third party server came through just fine – its not my wireless set up…!

the problematic download from the FTM server is slow, with usual estimate of “time remaining” not shown – downloads 21.8 MB consistently before stopping with error message: “Internet Explorer can not download Patch 965.exe from http://www.familytreemaker.com – content decoding has failed.”

75 PaulMay 6, 2008 at 6:54 pm

Just to reiterate what I said earlier and is in post 71, most of my relationships are no longer working. ALL parent – children relationships are gone. However, sibling and spouse relationships are still intact. Without the parent-child link in place, of course there are also no grandparents, aunts, uncles, etc.

Benjamin, can you confirm whether these apparent “lost relationships” are mearly cosmetic (program knows the proper relationships, but they don’t display properly) or are they actual alterations to our data (obviously the worse case). I’d sure hate to try and re-link each parent to each child if FTM accidently destroyed that link in SP3.

Until I know the answer to this, in spite of the other improvements I will once again have to shelve FTM because I do not want to enter info that won’t be linked properly.

76 DerrickMay 6, 2008 at 9:04 pm

After closing and reopening a couple of times, relationships appear to be working again… Just to test, I tried compacting the file again and relationships stopped working. I closed and reopened and relationships were working again…

77 PaulMay 7, 2008 at 7:09 am

I can confirm what the previous post says about compacting, closing, and then opening FTM and having the relationships appear to be working again. We’ll see how long they last…

78 James RalstonMay 7, 2008 at 11:02 am

Benjamin, I have been a harsh critic of yours and your programmers since this junk 2008 came out. Now, after the release of SP3, I see no reason to change my attitude. How wonderful it would be if YOU could explain how, over the years, we all bought versions of FTM as they came out and nothing was wrong with them. Now you people do nothing but sell us junk, give us patches that, on some issues, make things worse than before and still don’t address issues that should have been taken care of prior to release. ONE THING IS FOR SURE, YOU PEOPLE HAVE SURPASSED MICROSOFT IN THE ABILITY TO PUT OUT A PROGRAM THAT IS GARBAGE AND KNOWINGLY DID SO, EVEN WHEN YOU KNEW IT WAS FLAWED. Even more amazing is how the company management allows this crap to still be touted as a wonderful program on their website and still suckers people into paying good money for this junk. If you have taken the time to read this, tell me why it your team cannot make the program keep its settings on the “person” tab page. Everytime you open the program, the settings have changed on the person page and you manually have to move them to see all of your information. But, once it is shut down, it goes right back to the original crap you had to change. Another thing, you would think that prior to selling a program that you would have taken time to proof it. After opening the program and clicking on people, you would think someone would have taken the time to observe that you couldn’t even finish spelling the word death, marriage and divorce. Under the person’s name, on the far right side, you give us the ability to expand the size of it, but on the far left, under the index count, you don’t give us the ability to expand it and that is the most important one of all. Strictly speaking, this is one of the most disasterous programs ever thrown at the buying public and to continue to tout this as great for genealogy, is a total insult to anyone with common sense. As usual, I don’t expect a reply, as you seem to only reply to just certain ones.

79 Benjamin NettesheimMay 7, 2008 at 1:54 pm

James,

Thanks for your feedback. We recognize that there are some people who share your opinions and we consider every comment and suggestion as valuable input. Although we have made significant progress, there are still issues to resolve and ways we hope to make Family Tree Maker better. Those of you who read this blog may not be aware of the many very positive comments and compliments we receive from customers—new and old. Many of them love the new product and are excited about where it is going. But the new design and capabilities of this program are clearly not esteemed by everyone. We especially value those who have constructive feedback whether it is affirmative or critical. We remain interested in all of your comments and suggestions.

80 Benjamin NettesheimMay 7, 2008 at 3:20 pm

The relationship issue is entirely a cosmetic issue and no data loss or corruption is taking place to the relationships. After a compact, the program temporarily fails to recalculate the relationships for display, but the relationship information is still present and unchanged.

81 Ronald ChambersMay 7, 2008 at 5:57 pm

Attempted to print to Acrobat Pro for pdf output. Register report gets all kinds of script errors and I’m told to reinstall Acrobat. Printed through FinePrint and output to Acrobat as pdf without any problem – no need to reinstall Acrobat.

Also tried printing poster to Acrobat PRO and FTM2008 only recognizes letter size whereas FTM16 would use 92×92.

RON C

82 DennisMay 8, 2008 at 5:01 am

The major problem I’ve had with 2008 has been the inability to include AKA as a separate entry in the Index. With many relatives who went by 2 (or more) names in their lives, I find the AKA essential in tracking people down. I had high hopes for SP3, because the blog advertised that the AKA issue was resolved–I thought, Now I can start using this program instead of v16.

Wrong, again. The “fix” of AKA is completely ineffective. It merely attaches the AKA to the main name in a single entry (much as if you added it yourself in quotes), but it is NOT separately listed and is NOT searchable. This doesn’t sound like it would take much to fix it, but I know there were several requests and complaints–to no avail. I’d really like to get involved in 2008, but I still have to do data entry in v16, so I guess I’ll stay there–at least until you fix the index. I think you did allow the indexing by married names, so maybe there’s hope.
Dennis

83 Benjamin NettesheimMay 8, 2008 at 9:49 am

Listing AKA names as a separate entry is something the team is considering as a future enhancement.

84 PaulMay 8, 2008 at 2:47 pm

BUG REPORT

Runtime error has occurred.
Line 41
Error: Object reference not set to an instance of an object.

I got this on the Web Search page while accessing the Ancestry site. I had just finished adding two personal web links and then edited the name of one of them via the Manage Favorites… button. I was in the process of adding a third when this happened. After selecting “No” in the debug window, I was able to continue using the program.

85 Benjamin NettesheimMay 8, 2008 at 3:07 pm

Thank you Paul. I will be sure to pass this on.

Just as an FYI…

If you add a bug report to the Family Tree Maker feedback form

http://ftm.custhelp.com/cgi-bin/ftm.cfg/php/enduser/ask_feedback.php

it will go straight to our development team. They receive the list once a week.

Be sure to list it as “Bug Report” in the “Feedback About:” drop-down box.

Thanks again!

86 AndyMay 8, 2008 at 3:30 pm

The old version of FTM2008 made .ftm files in the FTM folder, but after the patch the program won’t recognise a ‘.ftm’ file. Where is the file we made under the previous version?

87 Benjamin NettesheimMay 8, 2008 at 4:10 pm

That should still be the process. Family Tree Maker 2008 creates a Family Tree Maker folder in the Documents folder. Nothing in this area has changed with the patch. It should still be in that location and should still recognize .ftm files.

88 Martin GoebelMay 8, 2008 at 4:40 pm

I was very happy to see that FTM2008 v965 (SP3) addressed so many of the issues that I had noted. I was almost ready to go mainstream when I noticed that the new patch changed about 10% of my names upon import from FTM ver 16.

I use the round brackets frequently to denote different persons with similar names; (1), alternate spellings; Frederick (Fredrick), minor nicknames; George (Georgy) or items requiring further research; (Anne?).
So a name in FTM 16 such as George (Georgy) Russell is imported into FTM2008 as
(Georgy), George Russell.
Upon close examiniation I see that
Given Names: George
Surname: (Georgy)
Suffix: Russell.

I confirmed this odd behavior in a separate test file. The problem does not appear when using FTM2008 v965 to read a FTM file created under a previous version of FTM 2008 nor does it import the data incorrectly if the same data is transfered to a gedcom first.

This patch is unusable for me because of this problem. I cannot use the program if it arbitrarily changes about 10% of the names in this manner. And I cannot use the gedcom input instead because I will lose all of my pictures. Too bad this wasn’t spotted in beta.
Martin

89 KIMBERLY vELASQUEZMay 9, 2008 at 7:18 am

LOOKING FOR CHILDREN BORN BETWEEN 1966 AND 1970

90 Les SullivanMay 9, 2008 at 7:58 am

Sorry Benjamin but your comment 83
“Listing AKA names as a separate entry is something the team is considering as a future enhancement.”
Is rather scary.
What do you think we have been asking for all this time?
You implied that it had been fixed in SP3 but it has not.
Basic things such as this which existed in earlier versions but have now been taken away from us are not enhancements!!
Aaarrrgghhh

Les

91 Ron GerhardMay 9, 2008 at 8:13 am

Please e-mail me, if you ever get V. 2008 working as well as V. 16 runs. I’d like to try it again, but don’t want to go through an extended period of frustration as you work out each bug.

92 John CellarMay 9, 2008 at 8:43 am

I have v16 of Family Tree Maker and considering the 2008 version. I find no way of controlling the sequencing of multiple spouses in V16. It reports them in the order they were entered. Does the 2008 version allow controlling the sequencing e.g. sorted by marriage date?

93 Benjamin NettesheimMay 9, 2008 at 9:33 am

John,

2008 does not currently have a way of controlling the sequencing of multiple spouses. This is also an update that is being looked at.

94 Kathy MarieMay 9, 2008 at 10:06 am

FYI FOR ITEM 92 WRITTEN BY JOHN CELLER ——HIS MESSAGE FIRST

92 Written by:
John Cellar

Posted on:
May 9, 2008 at 8:43 am
I have v16 of Family Tree Maker and considering the 2008 version. I find no way of controlling the sequencing of multiple spouses in V16. It reports them in the order they were entered.

JOHN

FOLLOWING IS NOT A VERY SOPHISTICATED WAY OF CONTROLLING THE ORDER OF SPOUSES IN V16, BUT I USE IT AND THE RESULT IS FINE AND THEY STAY IN ORDER WHEN I AM FINISHED

IF YOU KNOW THE DATES OF MARRIAGES THEN THE SYSTEM DOES PUT THEM IN CORRECT ORDER.

IF YOU DON’T KNOW THE DATES BUT KNOW THE ORDER THEN GIVE THE FIRST MARRIAGE A FALSE DATE AND THE SECOND MARRIAGE A FALSE DATE. MAKE THE FIRST MARRIAGE FALSE DATE EARLIER THAN THE SECOND MARRIAGE FALSE DATE. THE SYSTEM WILL THEN PUT THEM IN ORDER. ONCE YOU GET THEM IN ORDER DELETE THE FALSE DATES AND THEY WILL STAY IN ORDER —-YOU CAN DO THIS FOR TWO, THREE, ETC MARRIAGES

TO VERIFY THE ORDER CREATE A SMALL TREE CHART OF THE PEOPLE INVOLVED

I TOO WISH THEY WOULD IMPLEMENT AN EASIER METHOD FOR FTM 2008, BUT IN THE MEANTIME THE ABOVE IS WHAT I DO

95 CarmellaMay 9, 2008 at 6:32 pm

Since the the update SP3, both myself and my mother have found that we can no longer delete a person from our trees. We receive a warning message “You cannot delete the last person in your tree. You can delete this tree from the Plan view or you can keep this tree and change the information about this person by editing it in the right pane.” I have never had this problem before and I have over 5,000 people in my tree son this one person is not my last.

Untill the company makes another “Patch” how can I delete an unwanted person from my tree?

I would like to say that I have been using FTM for years now and I guess all the good things I would say about the program to my mother made her purchase the 2008 version. We are both unhappy with it and she is now considering changing back to her old program.

If there was a contract I would say it was broken.

96 KerryMay 10, 2008 at 2:08 am

I am looking at purchasing FTM2008 AUS/NZ version, however I am concerned after reading these coments, that I could be wasting both my time and money. My questions are: 1) Are these problems occurring with the AUS/NZ version and if so how long before they will be recitified and 2) is there a site where I can try the 2008 version before I buy it? Many thanks for your assistance.

97 Mary Beth MarchantMay 10, 2008 at 6:57 am

Here is a question I would like an answer to from Benjamin. Because I have a Gold subscription to Genealogy.com I was sent a free copy of FTM 2008 which is the original program you started with last year. So far, I have not loaded that CD because of all the horror stories I am seeing and because I am a senior citizen who is not extremely computer literate. Do the newer versions of FTM 2008 contain the new patches and if so, I feel I should receive a new CD for free since the original one is so flawed.

98 JayMay 10, 2008 at 10:24 am

*Installed the new patch
*Application will not open now

So reading through comments, I need to reinstall and upgrade – I travel everyday and have limited access to my disks

I work in a software house – can;t you guys make proper software!

ridiculous

99 Christine HuntMay 10, 2008 at 3:03 pm

I’ve installed SP3 and FTM2008 came up faster but the program would not work. I’ve used FTM since it first came out and I had hoped this patch would fix the program.

100 Methuria Ra*ShadMay 10, 2008 at 3:59 pm

Whaahooo! The Service Pack Update to Vers. 17.0.0.965 has really made a huge difference in the responsiveness of the program. It runs faster and better, and no more waiting a long time for each entry. With an 85KB file and 1 Gg of CPU, I haven’t had any crashes, and system response is wonderful again. Thank you team! I still would like to see an enhancement that allows me to sort my the married name as it would make it so much easier, and I haven’t tested any reports yet.

101 Bruce MorgensternMay 11, 2008 at 5:22 am

SP3 is a great step forward and I am finally using FTM2008 instead of 2006. Features that need some priority are “undo” and “back/next”. Both are important, basic functions. A very desirable feature would be an “active” outline descendant chart (and other charts) that allows you to select an individual from the chart and go to that individual (like you could in 2006). I hope that there are plans for an SP4.

102 Dave MartinMay 11, 2008 at 8:58 am

The “active”outline descent chart was something I used a lot, together with the ability to create a “one page” pdf file.
This was great for sharing my tree with other family members, these would be great additions for SP4!

103 Jennifer GibbsMay 11, 2008 at 7:31 pm

I am running FTM 16.0.350
Is this patch applicable or will I have to purchse an upgrade?
Many thanks
Jennifer

104 William StortiMay 11, 2008 at 10:29 pm

I updated FTM2008 to SP3 and I have had nothing but problems running the program. After uninstalling and re-installing the software numerous times I am now getting the following when I unintall or reinstall it.
ERROR: NUMBER: -2147219705. When cleared and I attempt to run the program I get a “Family Tree Maker 2008 has encountered a problem and needs to close. We are sorry for the inconvenience.” The it futher states that FTM2008 requests that I send error report to Microsoft.

I did not have any problems until I updated to SP3.

Anyone have an idea on how to fix this or what is causing it?

Thanks

105 Ron MachmerMay 13, 2008 at 6:15 am

I have Windows XP, Home Ed., which is updated.

I have lates regular update of FTM 2008

I have tried Backup to CD and the program crashes. What’s can I do to fix this? The Backup works going to the computer.

Thanks

Reading

106 BobMay 13, 2008 at 2:27 pm

After installing SP2, all my “TASKS” listed on the Plan/Current Tree page just disappeared. Now I find that the same thing happened again after installing SP3.

I have spent thousands of hours on my genealogy research and there is no way I will commit myself to such a deficient progrm as FTM 2008. This program should have been tested extensively before it was sold to the public and 9-10 months later it deletes files (among many other faults).

107 AnnetteMay 14, 2008 at 2:27 am

Well after some thoughts about this I am back to using my v16. I downloaded the SP3 and now it will not load and it is totally useless to me also.When I cant run a program I am wishing I had never gotten it. I will be calling today to let them know what I think of it. All my work pufff this is not good.

108 Benjamin NettesheimMay 14, 2008 at 8:24 am

For those posting technical support questions and issues, I have forwarded your comments on to our Member Services team. If you haven’t heard from them yet, you should shortly. I am receiving reports that they are having a very high success rate in resolving the technical issues stated above.

You can also reach Member Services directly via phone at: 1-877-FTM-2008 (1-877-386-2008) or via email at: http://ftm.custhelp.com

109 Larry HirsteinMay 15, 2008 at 6:16 am

When running the Register Report under Genealogy Report the information on my sons first marriage does not show up anywhere, (it did before in version 16, Which I’m still using till you get other issues fixed) it’s like she never existed. This needs fixed, no telling what all else has been left out since I haven’t had the time to check out more to see what else might be missing.

110 Ronald ChambersMay 15, 2008 at 11:24 am

Larry,

I found that I had to have both the parents for a child to show in Register Report. Father alone sure doesn’t. I but Unknown for spouse and it showed the children.

Needs to be fixed.

RON C

111 Larry HirsteinMay 15, 2008 at 1:12 pm

Ron, Thanks for the come back, I have his mother and myself and also my second in and they all show up.
His first wife is what won’t show anywhere. His second wife is all that will come up in the report.
All my other kids show up fine, but they both have had children by there marriages, and my son has not had any children from either wife.

112 LynnMay 15, 2008 at 5:47 pm

I am so disappointed, not only is 2008 still missing prior functionality within the software package as well as when linking to Ancestry.com, but it is going to take me a couple years to fix all the issues you created within my family tree source records. Although there are some nice things about 2008, it does not make up for the damage to my file. I previously reported the bug that damaged my file, about the improper merging of source files, but this was never fixed in SP3; so not only I but also other may spend a couple years fitting source citations in our family trees.

113 John GreenMay 16, 2008 at 1:58 am

SP3 is a distinct improvement but is still missing “Export to rtf” (at least my export via plugin is empty), “Include ALL sources INLINE” rather than preferred only as endnote or not at all and “List by Married Name” for women.

Hopefully the next patch will include these soon and won’t be 4 weeks late like this one.

114 Beryl BlicksteinMay 17, 2008 at 7:16 am

First, thanks for the excellent update in SP#. You seem to have fixed the performance problems, and the other improvements look good. Users should remember that software feature improvement is in the eye of the beholder – different users have varying ideas about their favorite features and how they should be implemented. Let’s not confuse style with substance.
Second, remember that the perfect is often the enemy of the good.
Third, congratulations to Ben for his new policy of rapidly commenting on blog submissions, conveying the message that someone “out there” is listening.

115 MitchMay 17, 2008 at 11:37 pm

Through ALL the patches for 2008 I am not seeing that the application has stopped creating NEW sources when a source already exists.

By that I mean …

I already have a source titled 1850 US Federal Census. If I find a new census record for 1850 a new source is created. After that, any 1850 census records I find are dumped into the new source.

It’s kind of like having two folders to store the same type of info in.

Is this being addressed?

I am quite happy with SP3. This application has real potential!

116 Dale ChamberlainMay 18, 2008 at 6:12 am

While there have been many good improvements with the release of SP3, the “Publish” section still leaves much to be desired. Based upon previous announcements about this release, I was certain that the ability to save report settings, such as fonts, would have been restored. Alas, it was not to be found. When will this be returned?

117 Peter MasonMay 19, 2008 at 12:38 am

I too was disappointed with SP3 in that you cannot go directly from a person in the Descendent Tree chart to their own record in People view.

Also I prefer to have each fact in the Descendents tree chart in a different colour – ie. birth and christening green, marriage blue, death and burial black. This option is still not avaialable and I would have thought this sort of change would be an “easy one / minor one ” to put back to V16 functionality.

118 Benjamin NettesheimMay 19, 2008 at 4:26 pm

Trying to catch up on a few of the comments that came in over the weekend…

When merging a source, Family Tree Maker 2008 will use an existing source title if an exact match exists. If a person has edited the source title, he/she can choose the edited version by clicking the “Edit” button next to the “Source-citation to be added” section at the bottom of the Merge summary page. Then the new source-citation will be added using the user’s custom source title. We are looking to have another Webinar in the near future and a portion of it will likely be dedicated to a discussion on sources and source-citations in Family Tree Maker 2008. More on that to come…

In regard to the Outline Descendant report… Clicking on the other “items to include” will bring up other options. The following screenshot shows that the “Marriage Options” button appears at the bottom when you click on the “Marriage” included fact: http://store.ancestry.com/Media/i2ib.jpg
Additionally, clicking on the + button allows you to select additional facts to be included as shown in this screenshot: http://store.ancestry.com/Media/i2ic.jpg
For the Register report, the “Items To Include” dialog has more than just “Name Options” as shown in this screenshot: http://store.ancestry.com/Media/i2i.jpg
However it does not include the ability to include or exclude specific facts as some other reports do.

The Publish section is certainly an area that is the team would like to improve and expand. You are correct in that currently the user can save the report but the settings are not saved as default for subsequent reports.

Implementing a full featured Edit Person Dialog that the user will be able to launch from multiple places (i.e. The Descendant Tree Chart, as referred to in a recent comment) is being looked at.

Other suggested updates and enhancements have been noted and are being prioritized. Thank you for them!

119 CaroleMay 20, 2008 at 4:59 am

I’ve been very happy with FTM 2008 (Aus & NZ edition) & have been using it for several months without any major issues. I run Windows XP. However, after downloading the SP3 patch I found that FTM crashed & closed whenever I clicked on the Sources or Wesearch buttons on the main toolbar, and also when clicking on the Person tab in the People workspace or double-clicking on a person in the Pedigree view. After a couple of hours of total frustration, I reinstalled the original version (.559) and FTM is once again working fine.
I will await advice/comment……..

120 PaulMay 20, 2008 at 12:19 pm

Expanding on what post 115 states and Benjamin’s response…

I think most users are aware that we can edit source names and categories. However the source of the problem is not users changing their titles, but rather Ancestry.com and FTM are using two different naming conventions for the same source repository thus duplicating entries in our files. This is absolutely creating a future huge waste of time for us users whenever we decide to go back in there and clean up the duplicates that are caused by FTM & Ancestry.com not workign together seamlessly as advertised.

I will have to say that I am very pleased with the “big changes” in SP3 that were critical to operation, but I am very disapointed in all the little things that are still there. Simply put, the program is still very “Quirky”.

Examples? I probably have about 30 or more of these, but here are some of them that are top of mind.

Why in some reports can we right click on the report and get a menu of export options while not on others?

Why when accessing Ancestry.com thru the Web search and double clicking on the text in an Edit box, can I not simply type over the selected text to replace it like EVERY text editor out there? Instead, I have to click and drag the text to highlight the selection (double clicking won’t work for some strange reason) and then press a key to replace the text?

Why are we not allowed to enter our own naming convention for downloading Ancestry.com media? Instead, FTM will have two or more copies of the same Census page with a different title by person. A family of 8 can create 8 files of the same media. Ridiculous. The point is to tie one media item to several individuals listed on it.

Why does the bottom panel minimize itself when swapping between programs on the desktop?

When Benjamin pointed out above that we can report bugs through an online form, the reason I will not is because we loose complete visibility to the users of these issues – the form is just an imfamous black hole. At least to Benjamin’s credit we get a response here…

121 Benjamin NettesheimMay 20, 2008 at 3:04 pm

Thanks Paul,

For a number of reasons (often hardware, software, and/or data configurations) different people sometimes have varying experiences with the product. We always appreciate the feedback and try to address these as we become aware of them.

In talking with the team they are aware of most of these but have not yet been able to reproduce the issue of getting multiple copies of the same media or the bottom panel minimizing itself when swapping.

Just a quick plug for the bug reporting online form… Although I agree that it may seem like it is going out to the “black hole” please know that is not the case. A feed of enhancement request, comments, questions, and bug reports are organized and sent out to the group on a weekly basis. The development team specifically looks at those items listed as “bug reports” and if they need additional information they may contact the user that submitted it. Because of the volume of comments, requests, and reports that are received, we unfortunately are not able to respond to each one individually. However, they are reviewed and organized. Tech support type questions are typically forwarded on to the Member Services team.

Just to review – the resources you’ll want to keep bookmarked are:
Family Tree Maker 2008 Knowledge Base / Email Support Form: http://ftm.custhelp.com
Enhancement Request / Bug Report form: http://ftm.custhelp.com/cgi-bin/ftm.cfg/php/enduser/ask_feedback.php

And of course this blog is a resource as well. Please continue to use it as such. I try to keep it up-to-date but please note that the other resources are a huge help in managing the requests, questions, and reports.

122 Harry MarshallMay 21, 2008 at 1:40 am

Your SP3 still doesn’t fix all the bugs.
I have a lot of entries, where I have the Last name only and are entered as ie: ” Mr (unk) Smith. The index will not show
a “smith,(unk) Mr” when searched as earlier versions do.

Nice try, it seems to be more stable, but it still sucks wind.

Harry Marshall

123 PaulMay 21, 2008 at 8:08 am

Perhaps its a case of FTM not wishing to air their dirty laundry, but given the issues you have had with this program it would sure be useful for FTM to publish a “known issue” list. That is why I post my findings here – so others can see them and know that it has already been reported. Otherwise they go into the “black hole”; perhaps repeatedely for the same issue which also adds extra work for FTM.

I’ll try to pay attention and reportback when I experience the bottom panel miminizing itself – it isn’t an every time event.

Regarding duplicate media with different titles, this will mostly happen with older census pages (1800′s) where Ancestry.com does not have the family info grouped like the more recent census reports. Instead, the older forms are set up on Ancestry.com by individual rather than family. Bottom line is you should be given the option for a file Save As… for your media in the Web search Merge. That will allow you to see if you already downloaded the media and whether you need to link the current Merge to it.

124 Ronald ChambersMay 22, 2008 at 7:36 am

Ben,

Just exported a GED file and every _FOOT “card image” is 81 characters in length which makes some other programs not except the GED file. Seems that the white space removal is still happening.

The is less than amateur level programming. Will it be fixed in next SP?

Also still have problems with how military and immigration arrival is handles both internal to 2008 and in GED file. Probably other tags are not correct or even defined.

RON C

125 Ronald ChambersMay 22, 2008 at 8:54 am

Follow up to #124.

FTM2008 GED export has other problems as the GED file should be HUMAN readable. See example:

4 TEXT Online publication – Ancestry.com. 1900 United States Federal Census [
5 CONC database on-line]. Provo, UT, USA: MyFamily.com, Inc., 2004.Original d
5 CONC ata – United States of America, Bureau of the Census. Twelfth Census o
5 CONC f the United States, 1900. Washington, D.C.: National Archives and Rec
5 CONC ords Administration, 1900.T623, 1854 rolls. Allegheny, Pennsylvania, E
5 CONC D 173, roll T623 1360, page 10B.

Words are broken at line ends not at white space.

I guess we know what grade the programmer received in English. D or lower!!!

RON C

126 Benjamin NettesheimMay 22, 2008 at 1:33 pm

Ron,

I am seeing the same type of GED export in V16, (in regard to post 125) but I have passed your comments on to development. I’m not sure I’m following the issue you state in 124. I’ll send you an email to get additional information. Thanks.

127 PMorganMay 23, 2008 at 12:29 pm

Help, I did the SP3 update, now I keep getting “Family Tree Maker 2008 has encountered a problem and needs to close error”.
I have XP.

128 marilynMay 25, 2008 at 4:21 am

I am a ftm user, but I am using 2005. I was wondering if I should upgrade to 2006 / 16 / 2008. Any helpful advice would be greatly appreciated.. which is better–ease of using ftm and least amount of problems… thanks for your input..

Or should I wait for a newer version??

129 BillMay 25, 2008 at 9:05 am

I too have had problems with crashing. I have installed latest version. I have Vista 64 bit OS but it looks like this has some major memory management issues to resolve. Surprised that product was released with so much instability. Back to FTM 2005 on my laptop for now.

130 PhilMay 25, 2008 at 2:26 pm

To Ancestry.com:

I think the whole problem people are having with this patch is rooted in your web server. I ran the update; whole FTM program crashed. So I reinstalled and downloaded the .zipfile manual patch; the zipfile crashed. So I downloaded the unzipped patch from your server; it crashed.

Then I downloaded the patch from the remote server (above). It ran perfectly and now FTM runs perfectly, too. The full patch file is 22,466 kb. The version I downloaded from your website was only 8,000 kb. It seems your web server is failing to deliver complete downloads.

Once I got the full patch, it works wonderfully, so thanks.

But I wasted almost 2 hours trying to sort it out. Grrr.

131 ChristopherMay 25, 2008 at 6:28 pm

Thank you for the improved performance of FTM 2008 brought about by Service Pack 3.

Like a lot of people, I’m keen to see the “return” of the All-In-One chart.

I like the Timeline feature in FTM 2008. Is there any way of publishing something similar? I like to present events in chronological order, preferably with people’s ages, as in The Master Genealogist 7, and RootsMagic 3. I can’t see a way of doing this in this version of FTM 2008.

I’d be grateful if you could magic something up!

132 ChristopherMay 25, 2008 at 6:42 pm

… I mean with ages added automatically.

I know the Register Report includes a chronological narrative, but it’s one long, messy paragraph, with some of the automatically generated phrases not making grammatical sense. I know the order of Fact Notes can be changed, but they can still only be grouped together by type.

I quite like the individual Person Report, but again, facts can only be listed by type (e.g. all Census notes together, followed by Residence, or whatever, which may not be the correct chronological order).

Thanks.

133 TonyCMay 26, 2008 at 7:24 am

Well, seeing as the images are not available on the Ancestry site at the time of writing I thought I’d check to see if there was any response to my post a few days ago regarding the way the FTM2005-8 incorrectly handles the Occupation field.

Imagine, my entry was no longer on the blog – why?

I yet to received an acceptable explanation from Ancestry as to why, in the new version of FTM, they insist on having a location along with the occupation. The GED standards do not have a location on the OCCU tag, why does FTM? What does the export of the GED look like.

I’m asking this question because I refuse to use the new software, purchased on release, until Ancestry finally realise that they have created an unacceptable piece of software and do something about it.

This may seem like a rant but what do I do – there are no images available today – second time in a month that I know of, so my research is on hold.

Rant. Rant. Rant etc.

134 AlanPMay 26, 2008 at 9:22 am

SP3 downloaded
I generate descendant trees displaying all residences that a person had throughout their life (generally birth, censuses & death). In the descendant tree there is a check box (ticked & greyed out)for showing only preferred items – I want to uncheck this (yes I know this will mean very large trees). Is there a patch/fix for this?

Also, I want the feature back of creating a single page PDF from a tree that may span 5-20 A4 pages.

I will continue to monitor updates and refrain from using 2008 until such time as it delivers at least the equivalent of FTM 2005, otherwise I will be switching software versions, creating my own data integrity issues.

135 Christine HuntMay 26, 2008 at 1:04 pm

I had trouble getting the program up and running. Followed your steps and they worked. THANK YOU!….Noticed that pictures in my albums did not all import….looks like it is the death certificates I scanned and then opened up and cut and pasted in as a picture in my album….The new software doesn’t know what to make of them and so does not import them.

136 AthenaMay 26, 2008 at 1:45 pm

Re message #133:
I [have] yet to received an acceptable explanation from Ancestry as to why, in the new version of FTM, they insist on having a location along with the occupation. The GED standards do not have a location on the OCCU tag, why does FTM?

That’s a manifestation of a longstanding problem in the old FTM database. Previous versions of FTM had one compound “Cmt/Location” field attached to various facts. To get those fields to convert properly, you have to manually edit the records and add a slash to indicate where the comment ends or the location begins. If you don’t use a trailing slash after a comment, the FTMS2008 conversion program puts everything in location.

Why FTM users have to go through this manual editing is a mystery to me. The publishers of Legacy could program around this known issue when importing FTM GEDCOMS, why couldn’t TGN do the same?

137 TonyCMay 26, 2008 at 2:24 pm

Re Message 136

Thank you Athena, I really was beginning to think I was alone with this one.

“That’s a manifestation of a longstanding problem in the old FTM database. Previous versions of FTM had one compound ‘Cmt/Location’ field attached to various facts.”

The field tag actually stated Place or Location with the emphasis on the word OR.

Isn’t it fairly obvious to anyone with a grain of sense that if the occupation field does not contain a “/” then it is simply an occupation without a location. After all the fact would be redundant if it did not contain an occupation – it would appear pointless.

I’ve been in the computing field for over 30 years starting as a ‘humble’ programmer and this seems a fundamental flaw in the coding – especially as maintaining integrity of the old data on conversion should be paramount.

Again – my thanks to Athena – I’m no longer alone.

138 TonyCMay 26, 2008 at 3:26 pm

Corretion to my previous post #137.

The fact field tag is “Place or Description”.

139 Kathy MarieMay 27, 2008 at 6:13 am

BEN

SEE ALL MY PREVIOUS ITEMS DEALING WITH NOT BEING ABLE TO GET FTM 2008 SP3 TO GENERATE THE REGISTER, AHNENTAFEL, SOURCE USAGE AND THE DOCUMENTED FACTS REPORTS. [FOR EXAMPLE, SEE ITEMS 6, 7 AND 25 IN THIS SECTION.]

I HAVE SPENT MANY HOURS WORKING ON THESE ISSUES SINCE SUBMITTING THOSE LAST COMMENTS. I AM STILL UNABLE TO GET THE REPORTS TO RUN TO FRUITION WHEN THEY ARE FULLY LOADED WITH DATA.

THE REPORTS RUN VERY QUICKLY AND TO FRUITION UNDER FAMILY TREE MAKER 2006. FOR EXAMPLE, THE REPORTS FULLY LOADED WITH DATA WERE GENERATED UNDER FAMILY TREE MAKER 2006 AS FOLLOWS:

REGISTER REPORT ——————————–630 PAGES GENERATED IN LESS THAN A MINUTE
DOCUMENTED FACTS/EVENTS REPORT —752 PAGES GENERATED IN LESS THAN A MINUTE
SOURCE USAGE REPORT ————————269 PAGES GENERATED IN LESS THAN A MINUTE
AHNENTAFEL REPORT—————————-181 PAGES GENERATED IN LESS THAN A MINUTE

SOME STATISTICS ON MY FILE AS SHOWN BY FTM 2006 ARE AS FOLLOWS:

FILE SIZE 35520KB
TOTAL INDIVIDUALS 33688
TOTAL MARRIAGES 12184
TEXT RECORDS 384413
TOTAL GENERATIONS 32
TOTAL SURNAMES 2989

SOME STATISTICS ON SAME FILE IMPORTED TO FTM 2008 [OBTAINED WHEN COMPACTING FTM 2008 FILE]

NUMBER OF FACTS 133,704*
SOURCES 6753**

* I CAN’T TELL IF THIS NUMBER INCLUDES BOTH THE FACTS AND THE SOURCE CITATIONS——THE SYSTEM IS NOT CLEAR ON MANY MANY DEFINITIONS OF THINGS
** AS HAS BEEN POINTED OUT BY OTHERS THE SYSTEM INTERCHANGABLY USES THE WORDS SOURCES AND SOURCE CITATIONS—I DO KNOW THAT I HAVE ALMOST EXACTLY 1000 “MASTER SOURCES” SO THIS NUMBER MUST ALSO INCLUDE SOURCE CITATIONS

ALSO IT SHOULD BE POINTED OUT THAT WHEN COMPACTING A FILE THE NUMBER OF GENERATIONS GOES TO ZERO AFTER THE FILE HAS BEEN COMPACTED. AND THE ONLY WAY I HAVE BEEN ABLE TO FIND OUT IF THE SYSTEM IS STILL GOOD IS TO EXIT IT AND RELOAD IT. WHEN THIS IS DONE THE SYSTEM SHOWS THE CORRECT NUMBER OF GENERATIONS [I HAVE NO WAY OF KNOWING IF THE DATA BASE IS STILL GOOD]

I STILL BELIEVE THE REASON THESE REPORTS WON’T GENERATE TO CONCLUSION IS BECAUSE OF THE AMOUNT OF DATA IS TOO LARGE FOR THE SYSTEM TO DEAL WITH IT.

I ASSUME AND HOPE THE SYSTEM DEVELOPERS ARE WORKING ON THE ABOVE PROBLEMS. IT WOULD BE NICE IF SOME USERS OF THE SYSTEM WHO ARE READING THIS AND HAVE LARGE FILES WITH LOTS OF DATA WOULD TRY AND RUN THE ABOVE REPORTS UNDER ALL AVAILABLE OPTIONS. HOPEFULLY THEY CAN CORROBORATE MY FINDINGS.

HOWEVER, THE MAIN REASON FOR MY ISSUING THIS SET OF COMMENTS DEALS WITH THE REGISTER REPORT.

THE REGISTER REPORT IS WRONG WHENEVER AND WHEREVER A PERSON EXISTS [THAT IS, IS INCLUDED IN A “TREE”] WITHOUT A “SPOUSE” [THAT IS, THE SPOUSE FIELD IS BLANK], BUT HAS CHILDREN.

I HAVE NOT TESTED THE AHNENTAFEL REPORT FOR THESE TYPES OF ERRORS, BUT I AM QUITE SURE THEY EXIST THERE ALSO

I HAVE A FULL SET OF DOCUMENTATION TO SHOW THIS FOR THE REGISTER REPORT, BUT DUE TO THE IDOSYNCHROCIES [SP?] OF FTM 2008 AND THE FEEDBACK MECHANISM USED FOR THIS BLOG AM UNABLE TO TRANSMIT IT TO YOU. [OR ALTERNATIVELY, MAYBE I JUST DON’T KNOW HOW TO DO IT.]

IF YOU WILL SEND ME AN E-MAIL ADDRESS SO THAT I CAN USE AOL TO E-MAIL THE DOCUMENTATION [IN MS WORD OR PDF FORMAT] TO YOU I WILL BE GLAD TO DO IT

IN THE MEANTIME IF YOUR DEVELOPERS OR OTHERS WANT TO CHECK THIS OUT JUST RUN A REGISTER REPORT IN FTM 2006 WHERE THIS CASE EXISTS. [I AM SURE LOTS OF USERS HAVE CASES LIKE THIS IN THEIR DATA BASES.] AFTER YOU/THEY HAVE RAN THE REPORT IN FTM 2066 THEN RUN THE EXACT SAME REPORT USING THE EXACT SAME DATA IN FTM 2008 AND YOU/THEY WILL BE ABLE TO SEE WHAT I AM SAYING

140 Kathy MarieMay 27, 2008 at 10:45 am

Ben

I don’t pretend to know all the details going on in the discussion regarding “Occupation” in items 133 and 136. However, I do know that the relatives I am developing our genealogy for want to know such things as the type of occupation one of our relatives had on a particular date and where they were employed.

As an example, they want to know that on the 25 July 1943 Susan Smith (not real name) was employed as a Telephone Operator for AT&T in San Jose, Santa Clara County, California.

In order to provide that information three subfields are required (See “Manage Facts” Tab of System).

Date 25 July 1953
Place San Jose, Santa Clara County, California
Description Employed as a Telephone Operator

As in many things in FTM 2008 some people would like to see something done one way and other people would like to see it done a different way.

A way to satisfy most of the people most of the time is through an option methodology. In fact, I believe a lot of the issues being discussed in this Blog can be solved through the use of options. And these options should be placed under complete control of the user.

In this case, the user should be able to have more than one way of formatting the three potential subfields associated with “Occupation” and this would be able to be done in the so-called “Manage Facts” Tab of the system
.
To be specific there could/should be three check boxes provided to the user so that they could check anyone of the three possibilities. That is, they could check boxes for Date and/or Place and/or Description. And that way for those people who just wanted to have the Occupation Fact include only Date and Time would check the boxes Date and Time and those people who wanted to see the Occupation Fact include Date, Time and Description would check all three boxes.

Many of these Fact options have been predefined by the developers of FTM 2008. But more if not all should be placed under the control of the user and if the user wants it done a different way the system should allow it. Of course there should be information provided to the user about the possible ramifications of their choices.

So, bottom line I am requesting that, in general, the system should be configured so that more options for doing things are allowed and to minimize “Hard Wiring” the system so that something can only be done one way. In fact, it would probably be a good idea for the developers to go through the system and look for opportunities where they have hardwired something and see if they can’t reconfigure it as an option.

And, in particular I am requesting that the Occupation Fact be changed to allow the user to choose the option they desire.

141 Tony CousinsMay 27, 2008 at 1:30 pm

Hi Kathy

I think I’m guilty of assuming that people know what I’m not telling them!!!

Because I entered this list earlier and because I’ve tried to get Ancestry to admit there is a problem on importing pre 2008 data into 2008 I tend to forget – it also comes with age.

My main problem with converting to 2008 is the conversion of data and of course the problems highlighted here. I don’t want to choose which fields to enter I just want the conversion from pre 2008 to work a little better.

At this moment I will not upgrade my tree to 2008, but I want to keep trying. Every time I import into the latest and greatest 2008 I have to mess about with the difference in the occupation facts and the address checker.

My point was that on the conversion if there is not a “/” in the data from the Occupation field in pre 2008 data then it is only an occupation and should be placed in the correct field in the 2008 data base and the location left blank – there is no point in having a location and no occupation in an occupation field – or is there?

I whole heartedly agree with you that the majority of people would like to know where their ancesters were employed and what they were doing – I would. But if you’ve only been entering occupation into the pre 2008 data base format with the ‘Place OR Description’ heading for the last 10 years it does tend to get tedious manipulating the data on conversion.

I don’t neessessarily agree that a user needs to check boxes to tell the system what they want to enter, in some cases the user may not know the location – so what would the user do then?

To sum up – my problem is with the conversion of data from V16 to 2008. I know it can be simplified by using the location checker then all the occupations I have will be flagged and I can choose to ‘move to description’. The problem with this is that then all the detailed addresses I have are flagged as unknown – some no longer exist like pre World War II street addresses in the East of London. So – simplifying the solution to one problem creates a much larger one, especially with over 20,000 addresses.

I must apologize for being very long winded in this note, but there must be a way to improve this conversion process – and I do look forward to migrating to 2008 (or 2009 or 2010 – sorry – couldn’t resist that one).

142 Vickie WeberMay 27, 2008 at 2:48 pm

I had problems with the program shutting down in the middle of entering data, I downloaded the service pack 3 and it stopped, but now it is back to shutting down again. Any suggestions??? I have Windows XP.

143 AthenaMay 28, 2008 at 10:36 am

RE: message #141
“I don’t want to choose which fields to enter I just want the conversion from pre 2008 to work a little better.”

Exactly, the user shouldn’t have to manually edit the file to get a usable file when converting to FTM2008. I manually edited my test file of ~300 individuals by printing custom reports with all the “cmt/location” fields and editing each entry, one by one. That worked but there is no way I am going spend the hours and hours it would take to accomplish it for my main file.

A simple prompt at the beginning of the conversion process asking how to handle the cmt/location field for each fact type (as Legacy does) would be a big time saver. Even better, would be to display the questionable records with some way for the user to designate where the data should go (similar to the verification list for merging duplicates).

This is only one of several conversion issues that continue to plague FTM2008. Until users of previous versions can be assured that their work will be migrated correctly, they should stick with what they have or look to another program.

144 Benjamin NettesheimMay 28, 2008 at 2:07 pm

I am still following this thread. There has been some great discussion here.

The options for married names, AKA, and titles is on the “Dates/Names” tab of the options dialog that is accessible from the “Tools” menu. Note that if selected, AKA names are not listed as separate entries. That is something that is being looked at for the future, as is the “merge all duplicate individuals” function.

Images from the scrapbook are imported into 2008 in the following ways:
• Items from a person’s scrapbook are shown in the person media tab in 2008 (Family tab right panel or Person tab lower panel)
• Items from a marriage scrapbook are shown in the person relationship media tab in 2008 (Person tab, relationship view, right panel)
• You can see all scrapbook items for your entire tree in the Media workspace in 2008 (Click the “Media” button in the top navigation bar)

Although all types of media can be added to Family Tree Maker 2008, non-image media files that are in previous versions Family Tree Maker currently need to be added manually. You can import images from previous version of FTM, but other media (PDF, MP3, etc) that have been added to previous versions via Object Linking and Embedding (OLE) do not import directly and currently need to be added manually. The team is aware of this limitation and is looking at solutions.

Single page PDFs, descendant trees displaying beyond “preferred,” expanded importing options, and timeline reports, are being looked at and prioritized.

The capability to choose which fields are available for any given fact is currently in the product. You can do this from the “Manage Facts” dialog that is accessible from the “Edit” menu.

1. Select the fact from the list of all facts
2. Click the “Edit…” button
3. Choose one of three options from the “Fact elements” section:
– Date / Place
– Date / Place / Description
– Description only

Also, technical support issues have been passed on to Member Service. You should be contacted shortly if you haven’t been already. The bug reports posted here have been passed on to development and those individuals that posted them may be contacted if more information is needed. Thank you!

145 Tony CousinsMay 29, 2008 at 6:48 am

Ben,

So let me just verify what you said.

If I load FTM2008 and follow the instructions you detailed about the ‘manage facts’ edit option, select description only for the occupation fact then my import will follow those rules and not put the description in the location field?

146 AlanPMay 29, 2008 at 7:32 am

Benjamin wrote:
The options for married names, AKA, and titles is on the “Dates/Names” tab of the options dialog that is accessible from the “Tools” menu.
Is there any intention of placing this option on the Index Menu invokes by F2, whic is where I was intuitively looking for it?

Documented Events Report:
I use this in the negative i.e to establish which facts do not have any associated sources. Is this report being worked on for the next release?

Can we please have the option to uncheck “preferred Facts only” on all reports & charts?

147 AlanPMay 29, 2008 at 9:44 am

Having created a descendant tree of my family, I discovered that there were a number of errors, mostly associated with Occupation data being placed in the Place field, hencing showing an OC: as blank. I naturally tried to jump to the person who has the error by double clicking on the person (expecting to jump directly to the personal details of said individual) – nothing happened! This way of working has become a natural shortcut for resolving errors on charts. In addition to this, after editing the individual, I would use the “Back” navigation button to return to the original individual and chart to search for other errors before repeating the procedure. No back button.
The process of finding the person in the index, correcting the information, returning to the ordiginal person in the index (otherwise the tree is wrong) and then going back to the chart is an extremely long winded process of achieving what was a 3 step process.
Is there another way to do this?
Will the Previous/next page (Navigation Buttons) be reinstated?
Are there plans to jump to an individual by double clicking on the individual in any chart?
All the above functionality is in FTM2005.

148 Benjamin NettesheimMay 29, 2008 at 3:34 pm

Hopefully some clarification…

Currently when importing with Family Tree Maker 2008, text before the slash is put in the description field and text after the slash is put in the place field. If there is no slash, the text is put in the place field. The description about displaying fact fields simply allows you to choose which fields you want to display for any given fact.

Also, enhancements to existing charts and reports, additional charts and reports, as well as greater data editing and manipulation throughout the program are all priorities for the Family Tree Maker team.

149 Tony CousinsMay 30, 2008 at 6:58 am

Trying to get a straight answer here is like pulling teeth – slow and painful.

Ben

I asked – “If I load FTM2008 and follow the instructions you detailed about the ‘manage facts’ edit option, select description only for the occupation fact then my import will follow those rules and not put the description in the location field?”.

There was a question and it wasn’t rhetorical.

Your response in post 148 just highlights, in my mind, the short sightedness of the system designers and the blind following of the system code generators.

I’ve stated before and now for one last time – there is no point in having an occupation fact with only a location. If the field does not have a slash why assume it is the location? For goodness sake – the tag is occupation and not place.

Another problem I’ve just encountered is that some of my census descriptions have a ‘/’ in the middle of a word – it doesn’t take a genius to work out what this package does with that – I refrained from calling it software.

Would it have been too simple to have left the fact as one field? That one is rhetorical.

150 AthenaMay 30, 2008 at 7:59 am

“If I load FTM2008 and follow the instructions you detailed about the ‘manage facts’ edit option, select description only for the occupation fact then my import will follow those rules and not put the description in the location field?”.

The answer is no. Ben was talking about customizing the display (and by extension the input template) of information in FTM2008. That has nothing to do with the import of information into FTM2008.

“Would it have been too simple to have left the fact as one field?”

It was a bad thing and needed to be fixed; GEDCOMS from FTM created the kind of problems you are having everywhere else. What I don’t understand, is why the FTM2008 conversion program didn’t just fix it for users of previous FTM versions.

151 Kathy MarieMay 30, 2008 at 8:18 am

A small comment on item 149

Written by:
Tony Cousins
Posted on:
May 30, 2008 at 6:58 am

I now understand what you are getting at. And the problem basically can exist wherever you have loaded ANY fact in your data base and didn’t separate the “Description” from the “Place” with a backslash [/]. So the potential for problems is much larger than just the “Occupation” fact. I believe there are instructions in your “help” indicating that you should do this.

I don’t know if you load FTM 2008 and follow Ben’s instructions, whether it will work or not. Why don’t you try it and see. Since I don’t believe you are actually using FTM 2008, but only testing it you can’t hurt your original file. If it works then fine, if it doesn’t work then you will probably have to bite the bullet and fix your instances one-by-one

I had and still do (if I am not careful) have this problem. First I didn’t realize you had to add the backslash and had created lots of data without doing it. Once I found out I had a problem I tried everything I could think of to fix it through some general technique, but I was not successful.

So, I began to bite the bullet and fix it. I used all types of techniques.

One technique was to use the map capability in my version (16/2006). This seemed to work quite well and I was able to fix a lot this way, just adding a backslash whenever the map capability said it didn’t recognize the place. Another way was to use the “edit individual” window for a person and scroll down through it and make fixes. Another way was to create custom reports for locations and scroll through it and make changes. Another way was to use the freeware “Map My Family Tree” which seemed to help.

Since I now have it somewhat under control I pull up FTM 2008 on one of my displays and pull up Family Tree Maker 2006 on the other display and go through the “Places” in FTM 2008 and wherever I see I have made a mistake I fix it in Family Tree Maker 2006 [Presently I am only using FTM 2008 for testing and for correcting data in Version 2006]

I think the fundamental problem was caused by previous versions of the software and was finally recognized and “fixed” in FTM 2008. Unfortunately there are probably too many types of cases to write some generic code that will go through all the types of possibilities and fix them as the user is importing their data base into FTM 2008. I think that is what is being requested/desired in this item 149.

If a general methodology is found to fix this it would be nice if it were posted in this BLOG. It is a very frustrating problem and requires a lot of time to fix it one-by-one

152 AthenaMay 30, 2008 at 9:23 am

Unfortunately there are probably too many types of cases to write some generic code that will go through all the types of possibilities and fix them as the user is importing their data base into FTM 2008.

I repeat…Legacy does just that when it imports a file from FTM. The Legacy conversion program informs the user that FTM outputs a non-standard GEDCOM and offers 3 different levels of control for populating the fields: “all cmt/location” fields, by “fact type”, or by individual record.

If the developers at Millennia could figure out how to properly handle FTM’s problem, it should have been even easier for the TGN programmers to a) recognize the issue and b)fix it.

153 Pete RunMay 30, 2008 at 11:37 am

OK some improvements, but how about the important things lost from FTM2006. To name but 2:

1. Where is the “ALL-IN-ONE” tree?

2. The Outline descendant Report is still, to be polite, “very basic”.
Where are the spouse’s parent details.

Is there a timescale for the reversion of these, or do I give up and stay with the now tired 2006, or look elsewhere?

I’m sure I’m not the first to say this, but I’m still totally bemused that a new version has lost many of the best features of the previous version. I’m a big fan of ancestry.com, but FTM2008 has put a great dent in that.

If I’ve been at all unfair, please correct me.

154 Tony CousinsMay 30, 2008 at 12:54 pm

Thanks to Athena and Kathy Marie for the feedback.

Athena, thanks for the clarification, I guess I was just grasping at potential straws hoping that the import would work better, maybe as good as Legacy. I agree with you on the conversion process, each fact ‘tag’ could have a ‘mandatory’ entry that would be logical for the fact – like occupation where you don’t need a place. There aren’t that many fact types, it just takes a logical mind and some clever coding.

Kathy, you’re right. At the moment I keep trying to use FTM2008 just to test and verify before I move to that as my sole platform – that could be some time off but I keep hoping. That’s a good tip using 2 displays but I’m that paranoid about FTM2008 I only installed it on the backup PC.

In general I believe that TGN released the software far too early and should have involved the user community much more before imposing their will on their customers. After all we ultimately pay the bill – and the price for badly designed and crafted software.

Windows XP was released 5 years ago and they’ve only just issued SP3. FTM2008 is already on SP3 and yet does not have nearly the same functionality as 16/2006. What is TGN’s release strategy for the next 12 months and when do they expect to have full FTM2006 features in FTM2008?

155 Ian MairMay 30, 2008 at 1:09 pm

Working with Images/Media:

Like many I have had my share of frustrations in the conversion to FTM2008 and appreciate the contributions of other users, both here and on ancestry.com, in raising issues and having them addressed.

The feature in FTM2008 that convinced me to persist with the changeover is the more powerful handling of images and other media. I found the Scrapbook model of previous versions with its analogy to “cut and paste” paper scrapbooks to be both cumbersome and time consuming. Whilst some users may want to focus on the historical aspects of their family trees with emphsis on correct recording of facts and sources, the abilty to work with images (photographs) can only become of increasing importance. Who now doesn’t have a still or video digital camera? Some day we will all become somebody’s ancestor and the FTM records they inherit will be all the richer for a well sourced set of image files.

Nevertheless, whilst FTM2008 has a more powerful database structure for storing and cross-linking images it has scope for enhancement. Images have provision for adding a meaningful Caption, a Date, a Category and a Description. But there is little or no scope for sorting the images for presentation. Even FTM2006 allowed for sorting by Date which provided a nice chronological photo-montage of a relatives “life in pictures”. My request for future enhancements would be to restore this capability.

But there are other additions that I would like to see. Global Positioning Systems (GPS) are becoming more pervasive and the integration of Google Maps into FTM2008 is a good move. I would also like to see the capabilty to tag images (photographs) with global coordinates and a way to search for images with coordinates within a given (optional) distance from a point of interest. When I locate an address on Google Maps I now take a snapshot of the screen and store it as a static image, along with its coordinates. Who can say when an area will be redeveloped and what I see today will not be the same as that seen by a future researcher / relative.

Other users will likely have other preferences and suggestions for the handling and tagging of images. Ben, you may like to consider an article on the subject so that it can generate its own Blog thread. I note that the June 5th Webinar has a presentation on “Working with media” and that could be a starting point.

I noted with interest a comment on one of the ancestry.com discussion forums that FTM2009 could be available as early as August 2008!!! It would be great to see enahnced image handling included.

Cheers
Ian

156 boban auroraMay 31, 2008 at 9:15 pm

ff

157 Greg CraigJune 1, 2008 at 6:53 pm

I have recently installed FTM2008. I am sorely disappointed. You have dropped entired classes of functionality from the software in an “upgrade.” In 25 years of involvement in the PC software industry I’ve never seen this done.

I will need to remain with FTM16 for foreseeable future or use this as a chance to switch to more capable software otherwise I risk creating an orphaned family history that ran to 550 pages and that we’ve printed as a hard cover book and distributed to several hundred relatives and many libraries. FTM2008′s loss of book publishing, numerous reporting capabilities, ability to use prior books, etc. renders it useless for me. The genealogy reports are substandard and the format of details and level of control is terrible and far different format than prior versions.

The program now appears to be a thin veneer of a storefront for selling ancestry press products and online research. Albeit creaky and tough to use, the book publishing of prior versions was essential and you’re destroying tens of thousands of hours of investment in your product by your customer base by leaving to out when issuing an upgrade.

It is as if Microsoft dropped half of Word when it comes out with a new version. Unacceptable.

To upgrade software implies delivering all of the functionality that came before plus more. FTM2008 is a brand new product with very little of the prior functionality retained.

And, yes, I did fill out the product survey and reflected same sentiments.

Thank you for the opportunity to provide feedback.

158 Greg CraigJune 1, 2008 at 7:05 pm

To add to previous comment, the lack of automated import of non image content media from prior version of FTM wipes out about half of my content of information for inviduals as I had hundreds of pdf’s and word documents attached to individuals.

159 Tony CousinsJune 2, 2008 at 2:03 pm

In response to #157 and #158

“The program now appears to be a thin veneer of a storefront for selling ancestry press products and online research.”

and

“To upgrade software implies delivering all of the functionality that came before plus more. FTM2008 is a brand new product with very little of the prior functionality retained.”

Two excellent and, to my mind, true comments that hit at the core problems in FTM2008.

I’ve spent 30 plus years in the computing arena and likewise have never seen anything as bad as this ‘upgrade’.

Great job Greg.

160 DanielwilmothJune 4, 2008 at 12:04 pm

Posted to wrong blog..sorry.

I just installed FTW 2008 yesterday. I had heard there were some problems with the software, but I never imagined the depth of the troubles. I thought it was just because the interface had changed.

Dead slow, like walking in Jello.

Very disappointing…

Just curious but why are there Cemetery Names in the Locations area???

The “Resolve All Place Names” function needs a major over haul. Sloooowwwww….

I hope that when FTW 2009 comes out, the current users (sufferers) of FTW 2008 get a free upgrade.

161 Tony CousinsJune 4, 2008 at 1:33 pm

Daniel

Welcome to the FTM2008 WoW factor – World of Woe

162 PaulJune 4, 2008 at 3:56 pm

Web Merge Improvements/Suggestions:

Option for “Save As…” for media download. Media name of “John Smith…” even though media is tied to multiple people. People are tied to a media source; people should not be tied to another person’s media. I’d rather name the Media, “1920 Census, My Town, USA, Page 2″ and link each family member to that title, than linking family to a “John Smith, 1920 Census…”
Add option of “Replace” in addition to “Make Preferred”, “Make Alternate”, “Add Source”, and “Disgard”. If I have “John Smith” and a new source lists “John A Smith”, there is likely no need to keep “John Smith” as an alternate, just replace it. Same thing for “County, State, USA” gets replaced by “City, County, State, USA”; no sense keeping the former.
Separate dates from places rather than group them as one merged field to edit. Example, current data is “Abt. 1908 in Minnesota” from a census and Merge data from Military record is “March 3, 1908” with no place info. I cannot save what I want as the preferred data of “March 3, 1908 in Minnesota”. I either lose the “Minnesota” place or the exact date. I have to manually go back and edit the record. Time waster.
Allow all data fields to be text edited in place before merging in the lower right window, not just some of the fields. Example, cannot edit parents names with typos from census forms.
Ability to see a visual flag or indicator when the source in the web search has already been assigned to the person. Saves time from attempting to view it again and checking with the People tab. Alternatively, the minimum requirement is to add the “Source” tab to the bottom panel along with the other media, notes, and facts tabs.
Ability to select “Ignore” for various search records or hints similar to what Ancestry.com does.
Correct problems merging marriage records. Spouse’s name will show up in lower right, but won’t be available to add or merge into your tree in the Merge dialog. Same is true of the marriage date; record contains it, but it is not allowed to be merged.
Similar to marriage records, add all available data shown in public records (phone, address, etc.), not just city and state residence. If the data is there, why not have the ability to merge/add it?

163 PaulJune 4, 2008 at 4:32 pm

Just experienced the problem of the bottom panel minimizing itself again. Here are some details.

I had IE 7 and Outlook running at the same time as FTM 2008 (Vista machine). I did not notice which happened first, but IE 7 locked up. I believe FTM was minimized on the desktop at the time (not sure). I closed Outlook and attempted to close IE7, but couldn’t. FTM stayed running. When I switched to FTM on the Family Tab, the bottom panel was closed. I opened the bottom panel, minimized FTM, maximized FTM and the bottom panel closed itself again. The same thing happens to the Media’s bottom panel if it is visible as the last screen before minimizing. It does not happen to the People (or Media) tab if it is not the last one visible.

I finally closed IE7 via the task manager, but the problem still persists.

Also, when FTM maximizes itself, its screen refresh looks “funny” in that appears to be re-drawing things more slowly and creating custom tools again rather than a ‘smooth’ refresh that it normally has.

Closing FTM and restarting it thus far has not gotten rid of the problem. I have not tried restarting my computer yet to see if that works in case FTM’s team wishes to contact me quickly and attempt to troubleshoot while it is happening.

164 NeilJune 5, 2008 at 6:47 am

Please, return the BOOK section ASAP with improvements that was a fascinating utility which made it possible to bring the bulk of our research in to a cohesive, flowing document.

Why don’t you guys work with Adobe to provide an export filter to port the book to an Indesign format with tags etc. I think most of us who use Family Tree Maker dream of collating all this information into a book.

Thank you for a great progam which made my publication possible… started from the 1960′s on paper in the Caribbean, transferred to Family Tree Maker in the 1997.

165 Arvis FranksJune 8, 2008 at 1:03 pm

How do I download Service Pack 3? Or where is it? My Family Tree 2008 that I just purchases keeps saying it has encountered a problem and has to close and I use work that I have been doing, even if I save it regularly……what is the problem. My Operating System is Vista. I used Family Tree 2005 before and didn’t have that trouble.

166 NicoleJune 9, 2008 at 5:38 pm

Arvis,

Open FTM 2005 in administrative mode. It should prompt you to download the update. If not, go to Help -> Check for Update in FTM.

167 Melvis McCayJune 10, 2008 at 10:47 am

What happened to the PDF format, it was so much better than the RTF, and why can’t i print my own book. I have a very large book and I do not want to rebuild it for your publishing format. I like the way family tree was up thru #7, I do not like #8, why the complete change?

168 NeilJune 11, 2008 at 11:02 am

About the book option…I am trying to import my tree from FTM 2008 in GEDCOM format to import into FTM 2006 to generate a book…now, the photos did not appear in the FTM 2006 charts. How can I import my scrapbook photos to go along with my GEDCOM tree?

FTM 2008 file does not display the changes when displayed in FTM 2006. I already tried that.

169 Greg WhiteJune 13, 2008 at 7:05 am

When I try and export selected users from my tree to another FTM file, it seems to go about 95% of the way through the process then tells me their is not enough disk space to complete the task. I am exporting 14 names, and have 750gb (yes gb) of available space on my hard drive.

170 AnnetteJune 14, 2008 at 7:41 am

Seems like we moved backward instead of forward with FTM 2008. I am organizing files, and looking at some of the nice reports from my earlier version of FTM. Will any of these report options be added back? The ability to chose the info in the Ancestor tree report? How about a plain colored background option. The ability to print a book without doing it on line? A timeline for whole line instead of just a single family? A scrapbook” function with captions for the pictures? just to name a few. Some of these reports were my tools to verify validity of info or identify missing info. Some provided custom ways to share the info with family members. Sure wish I knew were my old version was. Thanks!

171 Ruth SkinnerJune 15, 2008 at 6:21 pm

Is anyone else having problems printing reports in FTM2008? I can print a register report on one of my lines that contains 16 generations, but for another line I can only get it to print 9 generations. Customer support seems to think that my data is corrupt, but doesn’t offer much help to correct it.

172 Kathy MarieJune 16, 2008 at 1:00 am

COMMENT ON ITEM 171 WRITTEN BY:
Ruth Skinner

Posted on:
June 15, 2008 at 6:21 pm

RUTH: SEE COMMENTS 6,7,23,25,59,62 AND 139 IN THIS SECTION OF THE BLOG.

THESE ARE SOME OF THE ISSUES I HAVE FOUND DEALING WITH GENERATING REPORTS IN VERSION SP3.

THE ONE INDICATING THE REGISTAR REPORT BEING WRONG MEANS THAT THE REPORT IS NOT USABLE AND HAS MISSING DATA.

MOST OF THE KEY REPORTS WILL NOT RUN TO FRUITION IF YOU LOAD THEM UP WITH A LOT OF DATA AND THEN ATTEMPT TO GET THEM TO RUN. THIS IS PROBABLY WHY IN ONE CASE YOU CAN GET THE SYSTEM TO RUN FOR 16 GENERATIONS AND IN THE OTHER CASE YOU CAN ONLY GET IT TO RUN FOR 9 GENERATIONS.

MY GUESS IS THAT THE LINE YOU CAN ONLY GET TO RUN FOR 9 GENERATIONS HAS MORE DATA TO POTENTIALLY MANIPULATE BY THE SYSTEM THAN THE ONE YOU ARE GETTING TO RUN FOR 16 GENERATIONS

SEE THE ITEMS I INDICATED FOR DETAILS

173 Ruth SkinnerJune 16, 2008 at 2:18 pm

Kathy-Thanks for the info. I finally heard from FTM Support & they suggested that I convert my file to a gedcom & import it into FTM2008 as a new file. I did this and it did solve the problem with printing more than 9 generations on one of my lines. However, the media files weren’t transferred, so I have done that and now have to re-link all of them with the proper people. Also, I have noticed now that I’m no longer related to anyone!! When I look at anyone’s relationship view, we’re all unrelated!! They sure have a lot of work to do on this version of FTM. I’m seriously thinking about switching to something else, or going back to FTM 2006.

174 Kathy MarieJune 16, 2008 at 10:35 pm

COMMENT ON ITEM 173 Written by:
Ruth Skinner

Posted on:
June 16, 2008 at 2:18 pm

RUTH

MORE THAN LIKELY WHEN YOU TRANSFERRED IT TO A GEDCOM AND THEN REIMPORTED, THE TOTAL FILE SIZE DECREASED — YOU HAVE INDICATED SO SINCE YOUR MEDIA FILES DIDN’T TRANSFER. THE TOTAL AMOUNT OF INFO IN YOUR FILE IS LESS AND THEREFORE YOU WERE ABLE TO PRINT MORE GENERATIONS. MY FEELING IS THAT IF YOU INCORORATE BACK YOUR MEDIA FILES YOUR TOTAL FILE SIZE WILL INCREASE AND YOU WON’T BE ABLE TO PRINT THE NUMBER OF GENERATIONS YOU JUST DID—-YOU WILL PROBABLY BE ONLY ABLE TO PRINT THE ORIGINAL NUMBER YOU PREVIOUSLY PRINTED –9

PS I DON’T HAVE ANY MEDIA FILES LOADED IN MY SYSTEM —I HAVE BEEN AWAITING ALL THE FIXES THAT NEED TO BE MADE ON FTM 2008 SP3 BEFORE I DO SO.

ALSO PS I AM ONLY USING FTM 2008 SP3 FOR TESTING AND AM KEEPING ALL MY DATA/REPORTS ETC IN FAMILY TREE MAKER 2006. WHEN FTM 2008 REACHES THE QUALITY OF FAMILY TREE MAKE 2006 I WILL THEN MAKE A DECISION AS TO WHETHER TO SWITCH

175 AndrewJune 16, 2008 at 10:53 pm

I wonder if anyone else is having problems with Web Clipping. Every time I use it FTM crashes. I’m running FTM SP3 on XP SP2.

176 GrahamJune 18, 2008 at 12:44 am

The facility to save reports and charts doesn’t seem to have been implemented with any enthusiasm in that you cannot apparently rename or delete any of the saved charts or reports. They don’t seem to be lying around anywhere so you can’t do the job yourself either. Come on, if a feature is worth implementing it is worth implementing properly.

Also open an individual report, for example, and then go to the fonts dialogue. You’ll get half a dozen fields you can format. Now try it with an individual report you’ve previously saved and you get lots more that have no effect.

177 GrahamJune 19, 2008 at 12:48 am

I have just discovered a collosal bug in SP3. The ‘privatize living people’ in GEDCOM export no longer works. That has serious implications for data privacy.

178 jeanetteJune 22, 2008 at 11:10 am

Glad to have the update, Yook me awhile to know it was out there, as my FTM 2006 kept saying I had the most current version ( .4…)

I am finding that the when attempting to view an ahnentafel report it never actually completed the report, it just keeps generating, also causing the rest of my computer to stall and slow down. And FTM 2008 stopd responding, that I have to maually end the processes. Still too slow and buggy for me to switch . keep at it

179 Patricia C. QuinnJune 23, 2008 at 11:26 am

I am getting a new computer and have been told my present Family Tree Maker will not work on Vista. Is there a new update that can be used on Vista?

180 Kevin LettJune 24, 2008 at 6:39 am

Ben,

I am a member of your test group and I am sitting at version 17.0.0.948. The program says no update in needed but SP3 is version 17.0.965. I tried to install manually but I get an error message: “Patch Error – Old file not found. However, a file of the same name was found. No update done since file contents do not match.” This happens while processing Common.dll. What do I need to do to complete the upgrade? Thanks, Kevin

181 Karen MorrowJune 25, 2008 at 4:54 pm

Just installed Service Pack 3. Now when I look at my grandfather’s relationship to his brothers, it’s list his brothers as half-brothers.

Divorces are not showing up in the Descendant chart. I’ve made sure that the relationship says “divorce”, however you can’t see in that chart. On my 5th try, I add more generations to display and the divorces showed up. Decrease the generations and the divorces disappear. Right now it looks like we have several bigamists in the family.

Is this a bug or what? Very annoying as I’d like to give my relatives an accurate chart.

182 DebraJune 26, 2008 at 10:25 pm

BUG REPORT
I have a couple who had children, the wife died, the widowed husband remarried & his new wife is a divorced woman with a child. So I have natural, adopted, and step relationships. I have been unable to establish all these relationships for all the players. After a couple of hours of deleting & re-making the female spouses and the husband’s first set of children, I have both wives & all kids showing on HIS relationship page. However the step siblings do not show on each other’s relationship pages. I have had the “Unrelated Person-Natural” relationship errors as described by #51 Paul. I only got correct relationships to show after compacting twice & closing down the program. [I got dribs & drabs of correct relationships as I tried to fix the above described family group]
I am running Vista Home w/ the FTM SP3 installed. I am working on a ‘new’ tree & have installed all info from scratch today.
WISHLIST – I really need to be able to see the branch created by the remarriage situation described above: our family claims the man who raised our ancestor as ours – but would like to also research/claim the blood relationship also. I NEED a 5 branch tree instead of a 4 branch tree. The current version only allows me to look at the non-preferred branch if I know it is there & go to it outside of the ‘normal’pedigree
I like the interface much better than the previous product I’d assisted my cousin with over the last year! Keep it up!

183 GrahamJune 29, 2008 at 2:45 pm

Regarding my post 176. Ben has pointed out that you can actually delete reports using an icon at the top right of the window. This is, of course, perfectly correct though I’ve always found icons in those positions easy to overlook (as indeed I did in this case) and not at all intuitive.

Regarding my post 177, the exact problem is that in the original release of FTP 2008 the ‘privatize living people’ option in GEDCOM would suppress all data about a person except the sex. The name would be given as ‘Living //’. While not making it impossible to identify these living persons, it does at least increase the uncertainty and the amount of detective work involved.

After SP3 the full name of a living person is given. So you have his/her full name and the full names of his/her ancestors and siblings. To me that makes the task of finding out more facts about these living persons a whole lot easier, and indeed can make it trivial. I fail to see how that in anyway respects the idea of privacy.

After some correspondence with Ben on the subject he was able to ascertain from the developers that this change was made as a result of a number of requests from the FTM 2008 user community who wanted it done the way FTM 16 did it. They now seem to have convinced themselves that they have fixed a bug in the initial release of FTM 2008 when to my mind they had actually got it right.

I am hoping that in later versions there will at least be an option to choose how you want names to be handled when privatising.

184 Ray KliesingJuly 1, 2008 at 8:17 am

I have been a user of Family Tree Maker for about 4 years now. I presently use Version 16. I have been following with much interest the developments and problems with FTM2008. I recently entered a contest in which I hoped to win one of the 1st prizes—DNA testing, but instead did actually win a 2nd prize—FTM2008 Essentials package. I feel like I won nothing since I have no intentions of ever upgrading my FTM program until they offer a data file conversion…specifically for the cemetery name/location problem. It is just unconscionable that FTM would leave their loyal users in the lurch like this. I should be spending my time on research utilizing my paid subscription on ancestry.com than manually fixing my 14,000+ name FTM database. This was a problem that was originally made by FTM and should be a problem fixed by FTM.

185 JanJuly 8, 2008 at 1:52 pm

Having changed my address without updating my account info I never received FTM 2008 so I paid $30 to buy an item that does not work and that I, as a result cannot use. How disgusted am I? I can’t express it in public.
Paying subscription for a service I can’t use also because the whole thing is messed up. This does not bode well for Ancestry products or their customers. Why put out a product that doesn’t work. I’ve tried everything, nothing works.

186 Jaems RobertsonJuly 8, 2008 at 7:37 pm

My top issues that where not fixed or added in SP3. I use Vista 64 and it still crashes but not as often. The descriptions on media items do not appear online after uploaded a tree to Ancestry.com. The export to Gedcom does not export the images with those linked to the person or the sources. The fact that people who want to view my tree have to pay Ancestry. So to counter that I put a tree in Genopro HTML on my web site. That gets a lot more use.

187 NicholasJuly 9, 2008 at 9:54 pm

The program no longer provides a good method for determining relationships for double relations. Often times it will calculate a very long cousin relationship for a person before it calculates the closer relationship. I have a great aunt who through another side of the family is a distant cousin. The program instead of showing the closer relationship of great aunt for this person shows the more distant relationship of distant cousin. This issue is not an enhancement in my opinion, but a major bug that needs immediate attention.

188 stephenJuly 10, 2008 at 2:02 am

There is still no support for windows XP X64 bit OS. I am only able to use the very first release, no update has ever been compatible. Has anyone else managed to use it x64 platform?

Regards

[...] simple fix that … runtime error has occurred. line 41 Error: Object reference not set to an …http://blogs.ancestry.com/ancestry/2008/05/01/family-tree-maker-2008-program-updates-sp3-are-now-ava…SQLite CVSTrac… line 77 — End of inner exception stack trace — at Eitri.DataAccess. … the [...]

190 James RobertsonJuly 14, 2008 at 9:25 am

I would like to be able to order children both on screen and in the Register Report by date of birth. Apparently they are ordered according to the order they were entered.

191 James RobertsonJuly 14, 2008 at 12:31 pm

Another feature I would like to see is the ability to copy source citations from one source to another in the Sources editor. That can help to clean things up where there are duplicates etc.

192 NicholasJuly 16, 2008 at 8:04 pm

Adding Media in bulk
There needs to be a method of adding lots of media files at one like photos. It is very annoying and time consuming to load one file at a time. Also there should be the ability to batch categorize media instead of doing it one at a time.

193 Valerie PotterJuly 22, 2008 at 12:57 pm

I keep getting “an error occurred while servicing your request. Please try again” in the search result window pane. why is this happening and how can I fix it?

194 AlanPJuly 23, 2008 at 12:18 pm

As this site is now asking for beta testing of FTM 2009, can I take it that FTM 2008 is never going to provide the features dropped from 2005/6?
Have the development team given up trying to get 2008 to a level that users of previous versions can accept as a valid worthwhile upgrade?
Is FTM 2009 a continuation of development team trying to put back the lost functionality?

195 Graham JJuly 24, 2008 at 3:06 pm

Regarding message 193, I do usually see that message now and again, but this evening (24th July in England) I have been plagued by it. Typically it processes things fine three or four times after restarting the programme and then that message starts appearing, or it starts appearing intermittently (majoring heavily on not working). It is driving me nuts.

196 Mark WardJuly 29, 2008 at 7:30 am

All running well except for 1 problem. When i go to the Web Serch tab for someone born in Sussex, England, it always defaults to All Counties. No problem with anywhere else.

197 Robert HendrixAugust 2, 2008 at 4:37 pm

I bought ftm 2008 and have yet to be able to use it. when I load it i get the CoCreateobject dot net error 2147219705. found this area and down loaded the patch. extracted the patch and ran it to get another error “missing or invalid registry/INI entry” click ok on the box and get “Old file does not exist” so now what?
nick6379@yahoo.com

198 JohnAugust 8, 2008 at 8:33 am

I am unable to sart FTM 2008 I have the following message please help
Family Tree Maker 2008 was not properly closed the last time it was used. You may need to compact your last opened file to resolve any issues caused by an improper shutdown

199 JohnAugust 8, 2008 at 1:44 pm

Sorted my problem it Comodo Firewall Pro. The Firewall part is OK its Defence+ that you have to disable

200 Sandy McDevittAugust 8, 2008 at 1:47 pm

I bought the 2008 version when it first came out. I have Windows Vista and have not been able to get the 2008 version to work properly. When I try to create a report of any kind, I get an error message and the system shuts down. I called and spoke to someone at FTM and we uninstalled and reinstalled it and it still does not work. The helper did not know enough about Vista to help me conclude the process so I gave up and went back to my older version.

201 lindagroffAugust 10, 2008 at 7:53 pm

Help,
I am showing my ignorance but need to ask this question anyway. I thought my family tree maker was updated with my ancestry.com updates, is this not correct? Do I have to pay 2 different fees to have both? The programs interact together. I am unable to see family tree info my cousin has sent as I have an older version of familytree maker, but I thought I my updates crossed both. Thanks in advance for any help given, Linda Groff

202 John HueterAugust 17, 2008 at 8:16 am

Is it possible to create a single page PDF Descendant Tree? My family relies on me to keep our family tree updated, and this format is necessary for family communication. A good family tree is NOT some multi-page behemoth that no one ever prints then cuts out then Scotch tapes together then buys mailing tubes then takes to the post office!

203 BridgetAugust 27, 2008 at 3:24 pm

Ben….I have been very displeased with the tech staff. See the below threads.

A computer hardware savvy friend installed the latest Windows XP service pack…which seemed to fix the problem. I’ve not seen it yet for my own eyes. But…your folks could not come to this answer. Very disappointing, as is the Ancestry version of what was a great family tree maker. The verdict is not yet in…when I get my computer back home and restart my latest project, I will decide if the Ancestry version is worth keeping. I still have FTM 16 on my system….think I’ll hang on to it.

One subject I did not see addressed in the blog was the ability to drag and drop photos. In the Broderbund version, on my banner length descendant chart, I could insert photos from file and drag them wherever I wanted them, for example wedding photos above the boxes of the persons, and size them to be easily seen, 3×4 or 2×3. These pictures were in the blank white space above the chart boxes…and really add to the look of the 22 foot banner. I did not put them in the chart boxes. Makes the image way too small.

Does the Ancestry version have an INSERT PICTURE tool, or do the pictures have to be in the chart boxes??

I can see many other folks have the same frustrations as I have had. Honestly, Ancestry FTM has too many bells and whistles, if you ask me.

Now…here’s the unhappy threads…

> 08-27-08 – My computer has been upgraded with addtional RAM and storage capacity, and newest service paks, etc. It’s been cleaned, defragged, etc. . We tried again and there is NO text showing in any of the CHARTS other than the relationship chart. I don’t need that one. I need the hourglass chart. No text appears in the boxes. Yes…there are facts in all the PEOPLE sheets. I select NAME, Birth and Death for items to include. Then generate the chart. NOTHING….only boxes. What is your tech help telephone #?? I can’t call during business hours…so I need a # that answers after 6pm Central time. Thanks. Meanwhile, I am going to try to get some answers by googling this problem. Bridget in KC

> [===> Please enter your reply above this line
>
> Subject
> no text in charts in preview or print mode
>
> Discussion Thread
> Response (Troy) 08/08/2008 11:49 AM
> Dear Bridget,
>
> We appreciate your message.
>
> The problems that you are seeing is not normal for use I have never had anyone not have data in a chart.
>
> You may want to call in and see if someone can help you over the phone. There is too many variables to go over thru email.
>
> About the pictures if you have pictures in your profiles for people, then on the right of the screen you will see picture in the options and you can pick between thumbnail or photo
>
> If there is anything else with which we might assist you, please let us know.
>
> Troy
> Member Solutions
> Family Tree Maker Support
> http://ftm.custhelp.com/
> Customer (Bridget Bauer) 08/08/2008 09:46 AM
> OF COURSE, THERE IS INFORMATION ABOUT ALL THE INDIVIDUALS!!! But I am not talking about REPORTS!!!!! I am talking about the CHARTS, the family tree graphics feature. You missed the whole point of the question. This is a problem with the CHARTS….
>
> I have over 700 individual records in my family tree database. All the data is there in individual records, family records, etc. For my current project, I am selecting less than 200 of those records. Reports work fine. The charts do not.
>
> I never had this problem with the Broderbund version of the CHARTS. I could always preview any style of chart, hourglass, ancestry, descendants and all the requested information would be there in the little boxes. In FTM 08…even if I request a small chart, for example, of myself, my parents and grandparents (not a lot of data for such)…the boxes appear, the thumbnail photos appear but NO text, no matter how I size the boxes and fonts. In a few of the boxes, some text appears, but it is all
> scrambled, no matter how I size the font, or the box. I thought it might be a problem of the thumbnail occupying too much space, so I deleted that from the Items to Include list.
>
> My computer is Windows XP….it’s about five years old. But like I say, I do not have this chart problem with the Broderbund version of FTM I’ve used for years.
> Honestly, I am tempted to dump FTM 08. It just is more complicated, has features I don’t need but are in the way, and the chart doesn’t work. I had other questions you didn’t answer, like the* insert picture in to the chart feature *I described. I have not tried to do that yet, but if we can’t get a basic chart to appear with text, I am not going to proceed further. Most of the reports functions in FTM 08 are available on the old Broderbund I know and love.
>
> I am having my computer serviced….just in case this is a hard drive capacity issue, but I don’t think that’s it. I printed the 700 person chart, complete with pictures and basic information (name, birth – death) last fall on this computer, using the old Broderbund FTM. No problems. I think you all messed up this fine old program.
>
> looking forward to your reply.
> Response (Troy) 08/07/2008 07:01 PM
> Dear Bridget,
>
> We appreciate your message.
>
> So let me see if I get this right, in FTM 08 when you run a report not matter what report it is you have NAME,BIRTH,DEATH selected in items to include and you are not getting any information populating in the boxes.
>
> If you go to your PEOPLE and select PERSON ( where it shows the facts is there anything in this section)
>
> If there is anything else with which we might assist you, please let us know.
>
> Troy
> Member Solutions
> Family Tree Maker Support
> http://ftm.custhelp.com/
> Customer (Bridget Bauer) 07/29/2008 09:51 AM
> I just started using FTM 2008 – have downloaded the patch, etc, and updates. Have used the Broderbund FTM for years, so I am not a rookie!! Since 1995, I have prepared family histories for four different families.
>
> I am very frustrated with Ancestry.com’s version. While all the existing data seems to load, the general layout and workability is way too process oriented.
>
> One product I produce is the family tree charts (always very easy in the old FTM). My current project includes many generations of ancestors and descendants , using my grandfather as the primary person.
>
> When I generate the hourglass chart, NO text appears, in either PREVIEW or PRINT modes. The boxes are empty. I included basic name, birth and death info. If it appears, it’s garbled…but most of the boxes are empty. I’ve changed box sizes, etc. That didn’t help. I added thumbnail pix, and some of those appear, but not the ones tagged as primary in the OLD FTM database.
>
> I zoomed in and out, thinking it was so small not to be seen. Nope…nothing there. In the old FTM, I could zoom in and out and see all the text, pictures etc. I didn’t put pictures in the boxes on the old, because I could insert and drag them where I needed near the box for the particular person. And, in print preview and print…the pictures would stay where I put them.
>
> But right now, pictures are not the issue. I want basic information to show up in the chart boxes, and it doesn’t. At all.
>
> I tried the other charts and the same thing happens. The ONLY chart where text appears in the boxes (partial at that) is the Pedigree Chart.
>
> Do I have to buy the Charts program advertised in your store?? This is ridiculous.
>
> I am tempted to junk the new version entirely unless you can tell me what’s wrong. Again, when I generate an hourglass chart (or any of them) NO TEXT appears in 99% of the boxes, and if it does, it is garbled no matter how I size the font and box. It’s not my computer, because I have routinely printed a 25′x 4′ banner desecendant chart for past family reunions, complete with pictures!!! And been able to see it on the screen before I hit print.
>
> I am at work now, my family tree project is on my home computer. I will read your answer here, and send it home. Tell me a phone number and hours I can call from home for this kind of tech support.
>
> Last thing….I didn’t receive a help guide with my software. Can I get one? I’ve been going on basic instinct and experience with the Broderbund FTM.
>
> thank you
>
> Bridget Bauer
> 12245 Charlotte
> Kansas City MO 64146
> Auto-Response

204 Lloyd SeverenceSeptember 2, 2008 at 9:21 pm

Everytime I attempt to install SP3, it crashes at the very end, and then each time I try to use FTM2008 again it crashes. Only an uninstall/reinstall fixes the issue.

205 BridgetSeptember 9, 2008 at 12:52 pm

Ben

following is the conclusion of exchange with your tech staff regarding Chart graphics not being visible in preview or print modes. I was in disbelief. By all means they need to be versed on how FTM 08 works on various generations of XP etc, and suggest OS tweaks as needed.

Now, here’s the rest of the threads.

> [===> Please enter your reply below this line Well...then you can't help the average user very well, can you?. I guess you read from a script of expected questions, and don't think outside the box. Look, some of us are at best computer literate, but not well versed in the programming and tools that make operating systems work, various service paks etc. As a software seller, Ancestry.com needs to HELP the average user by asking those little questions about their operating systems...considering an older computer just doesn't support all the Ancestry FTM graphics. I feel bad for the community that doesn't understand older operating system limitations and spends countless fruitless hours, as I did, trying to get answers from you folks. This is a freebie for you, and I hope someone writes it down for lessons learned. If you are using Windows XP circa 2001, you need the latest XP service paks to make the Ancestry FTM charts work.

Subject
> Re: no text in charts in preview or print mode [Incident: 080729-000480]
>
> Discussion Thread
> Response (Troy) 09/08/2008 05:37 PM
> Dear Bridget,
>
> We appreciate your message.
>
> That is great. I am sorry about not knowing that we are not trained on Windows products only our own.
>
> If there is anything else with which we might assist you, please let us know.
>
> Troy
> Member Solutions
> Family Tree Maker Support
> http://ftm.custhelp.com/
> Customer (Bridget Bauer) 09/05/2008 09:33 AM
> my office computer technician installed the latest service pak for Windows XP. That solved it. Now why couldn’t you figure that out?? All you had to do was consider my computer specifics that I gave you and ask if I had installed the latest XP service paks. Brilliant. Thanks for not much help.

206 Eberhard RonnewinkelSeptember 10, 2008 at 5:38 am

Hallo,

last month I bought and registered FTM2008 and it shows the version-Nr. 17.0.0.757.

On your Homepage I found the message , that I have to Update with a patch.

I tried it manually but I always get the Error-message as being seen in the attach.

Please help,
I am a german user and I have FTM2008 in german.

Thanks in advance and kind regards

Eberhard Ronnewinkel

Email: eronnewinkel@netcologne.de

207 Amy HoldenSeptember 11, 2008 at 8:46 am

Yesterday I purchased Family Tree Maker 2008 and am now wishing that I hadn’t opened it and waited until th 2009 version arrived. I have been trying for almost 24 hours to regiter and am told that “there is a problem connecting to the registration server. Please check your internet connection and try again or close this dialog and register later.” I am connected to a high speed bandwith and my internet service is working fine. What is the problem?

208 Rachel BarkleySeptember 18, 2008 at 7:15 pm

Your links still do not work so I am still not able to download the new version, and hopefully it will be soon, as I still don’t like the old version.

209 Esther DaviSeptember 21, 2008 at 8:28 am

I am looking for the ancestry article about the new DNA testing.I mistakenly deleted it yesterday.Thanks

210 RayOctober 3, 2008 at 5:34 pm

I was going to Purchase FTM 2008 but after reading all the problems with this programme I will go buy another programme.Legancy or Brothers Keepers is much better to use.
I have been using FTM for 6 years and find it incredible that you cannot go back to another vers of FTM eg I have 2006 and cannot revert back to 2004 vers without deleting all the information and going into the registry to delete all FTM references. I paid for FTM 2006 software and you should provide upgrades for all years so that if I buy 2006 I can upgrade it to the latest for free.As other readers say if you remove a function of software you should replace it with a better programme, and the owner should have the option of reverting back to the older programme.Sounds to much like Microsoft.

It seems to me that you are making lots of money from your Ancestery . com from the researchers and genealogy users and not worrying to much about the FTM programmes.
Remember that we are the ones that can choose what programme that we use. eg we pay your wages….
I would like to see a lot more report features eg Fan Chart covering 8 generations.

Box Charts and a few more general reports that work.

Also deletes of spouseless relationships to be able to delete wrong information entered.
A new data box for christning dates there is nowhere in the entering fields to place this information.

Thanks

211 ElizabethOctober 29, 2008 at 9:14 pm

I just bought FTM 2008.

I couldn’t even get the program to install at first, and got numerous nonsensical error messages. I finally got it to install and now it insists I have no internet connection, and I’m unable to register it because it can’t connet with the “registration server”.

I tried to download the sp3 zip file.

Didn’t work.

Someone suggested to move it to my computer before opening.

I ran the program, after which FTM wouldn’t even OPEN.

Ben suggested uninstalling and reinstalling both the program AND the service pack.

I did.

It still refuses to even open the program.

Should I return this?!? With thousands of people on line jumping through hoops to figure out how to RUN the software, why shouldn’t I buy a cheaper program that actually FUNCTIONS?

212 mary brockmeyerOctober 30, 2008 at 9:39 pm

Evidently I’m not related to anyone in my tree – can you help me? It seems I have already downloaded and installed the patch.

213 Rachel HagenNovember 12, 2008 at 10:21 am

I purchased FTM 2008 earlier this year, I got errors when I loaded it and registered, but thought it might have just been for the Ancestry.com membership. I didn’t worry about it at the time, as I thought I could just retry later, I dont recall getting emails to upgrade, but found the SP3 Upgrade Patch accidentally, when I was reading on the FTM webpage.
After installing this, I lots of trouble with my program, I can’t open my backup files,
After numerous uninstalls, reinstalling and manually removing it… etc. I tryed system restore to eradicate the update, that didnt work either…. Is there a fix for this, I cant open it to even tell if it properly registered and it was many months ago when I installed it so I don’t remember checking for updates automatic or manually either. I hope I didn’t wast my money… one of the blogs I read said it is too late to get the free 2009 upgrade , and since I couldn’t open my program I wouldnt even have known about it…. is it necessary to have updated with sp1 and sp2 first… because they are no where to be found, only the sp3. ????

214 Sharon I DicksonNovember 16, 2008 at 1:16 am

I’ve been using 2008 ever since it came out and now I’m getting an error message popping up saying
Authentication with server failed.
What is that?

215 steve ledwithNovember 24, 2008 at 2:54 pm

My wife has 7.0 . Can i download newer versions and update the program software to the current edition.

216 David RobinsonDecember 29, 2008 at 9:50 am

It seems impossible with either FTM2008 or FTM2009 to get pedigree charts as in FTM2006. I want to include all my CENSUS data but it will only allow Preferred Facts not all facts the option is permanently greyed out. I also want to include all siblings but there is no such option in this new version. When can we expect these features or do I need to lok at alternate packages?

217 MARY JO MUELLERJanuary 6, 2009 at 6:12 pm

IAM TRYING TO FIND CHILDREN BORN TO JOHN JACOB HOCHBERG. I AM HIS DAUGHTER FROM A LATER MARRIAGE.
THANKS,’MJ

218 Howard J LewisJanuary 17, 2009 at 8:13 am

Type your comment here.

219 Wanda ReedMarch 6, 2009 at 2:54 pm

I have desperately been trying to output an Outline Descendant Report that I could edit.

The thing is this: I don’t want to hand a report to somebody I just met that contains vital information on living persons. That’s not a good thing to do. Oh yes, and I’d like to leave those people in the chart to show they are there, just shown as living persons. When FTM 2008 privatizes a file, it leaves complete names, notes, and in some cases dates and places in all reports. That is bad. I’ve talked to the Technical Support people and they told me that “trying to hide information about living persons is contrary to the goal of FTM”!

I tried dumping the descendants into a seperate file, privatizing as it did so, then changing living person’s names to living person LASTNAME and deleting any residual data. After about 40 people, the program crashes. Apparently FTM does not like to have too many people with the same name.

I tried exporting the report to RTF, then going into Word and editing it myself. But when Word pulls in the RTF file, it changes parts of it into tables, losing my formating. I tried exporting to PDF, which worked, but the text editing capabilities are very limited. And converting PDF to a DOC was disasterous in terms of formating.

The tech support guy at FTM says I should not want to do this thing. Nobody wants to do this. Everybody wants to give out personal information about themselves, their children, their cousins, and everybody else who has entrusted their information to me to any stranger that comes along saying they were related to me 7 generations back. And FTM does not even want to fix this problem in future releases because it violates their philosophy.

And all this would be fixed if I would just post it all on Ancestry.com. I have news for them, not every genealogist in the world has access to Ancestry.com. And even if they did, I have a 7000 person database with 1600 sources and heaven only knows how many notes that would all get stripped if I put it up on Ancestry.com. Besides, if they can’t fix the program to output a simple report correctly, why should I trust my data to work properly on the internet?

I see blog entries on here posted a year ago complaining about the RTF table problem. Why hasn’t this been fixed yet? Is there anybody who knows a way around this?

220 Michelle PfisterMarch 6, 2009 at 5:44 pm

#219 Wanda

Thanks for your comments. I think you were given incorrect information regarding living persons. I’m taking steps to correct the mis-information. Protecting the information of living persons is an important thing, and I understand why you would want to do it.

We’re working on making the RTF export better.

As with many of the bug reports here, I’ve forwarded your concern to our best FTM technician. Best to you.

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