Comments on: Potentially Fraudulent Sites Posing as Genealogy Websites

By: J Dickson

J Dickson — Fri, 21 Nov 2008 12:34:22 +0000

Purchased so called 3 year unlimited use on Australian-Ancestry.com, but after getting confirmation email with password and log in page to go to, kept getting told that page could not be found. I sent 2 emails to their support service and also phoned during the hours advised, only to hear recorded message that the centre in Sydney was closed.

By: Tyler Hill

Tyler Hill — Sun, 26 Oct 2008 20:06:23 +0000

Re: #46 Malcolm – OneGreatFamily is an unethical firm. When pressed with legal action they will submit.

They stall refunds of the 10 day free trial. If you complain they then will demand documented proof of your correspondence.

They multiple bill and but will reverse the charges only if you open a formal complaint through your credit card company.

In my case I could not upload a gedcom that already resides on two other sites. After months of no progress I asked for my money back. A tech support agent told me it was my incompetence (i got a http 500 error which indicates a server problem). My credit card company reversed the charge. A representative of this firm spent a significant amount of time with the credit card company to have the charge reinstated claiming I canceled without cause. All this over $50!

They receive satisfactory ratings from the Better Business Bureau and other consumer rating agencies because they will back down in a fight.

They obviously feel this business model works because the complaints go back to 2002.

But would you trust your genealogical information with them?

By: Jane

Jane — Fri, 24 Oct 2008 18:08:36 +0000

I found a great site for looking up obituaries and its free, it is the National Hall of Records their site is http://www.nhor.org. Check them out.

Jane

By: Malcolm Hills

Malcolm Hills — Mon, 13 Oct 2008 17:53:20 +0000

Having read through this thread completely, I am concerned about the claims that OneGreatFamily is fraudulent. Would the people making such suggestion kindly provide some evidence that they are not getting what was advertised or what they think they paid for. My reasons for being concerned – I run some of their adverts on my site alongside ancestry.co.uk adverts and other genealogy offers, if they are not genuine, then I will need to rethink my advert and affiliate strategy rather quickly.

By: Michael Sainsbury

Michael Sainsbury — Fri, 12 Sep 2008 01:43:12 +0000

How am I supposed to verify that you are legit? I do not appreciate being asked for my credit card details, address and phone number before I can access your site for a trial. I bailed part way through the registration process – it felt a bit sketchy to me.

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link:genealogy.com | Google Trends News — Wed, 10 Sep 2008 17:14:26 +0000

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By: Tyler

Tyler — Sat, 06 Sep 2008 01:37:10 +0000

Another fraud to watch for.
http://www.onegreatfamily.com.

Once you give them your credit card number they keep charging until you file a complaint with your card company.

Their parent company is z-corp inc in Springfield Utah.

They are not affiliated with the LDS Church though one of their domain names contains LDS.

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By: Mike

Mike — Tue, 20 May 2008 08:12:11 +0000

australian-ancestry.com is registered through tucows, and would
it not be better for ancestry.com to contact them direct.
this website is a blantant scam site
and should prevented from operating.
Mike
Western Australia.

By: Peter Riley

Peter Riley — Mon, 19 May 2008 19:43:05 +0000

6684874 CANADA INC these people are bad they will lie and cheat please complain to Google about fraudulant behavior otherwise more people will suffer thank you. Prar.