Other problem, I also have (and don’t see anyone responding to that) is the family tree hint, then the next page states you have no more hints. I get a leaf on my mother and on a grandfather but there are NO MORE HINTS. I’ve tried to click ignore, cancel and anything else I spot, but the next time I enter, same old shakin’ leaf!!

I found the resolution to the pages not loading properly with ancestry. It is not an sp1 issue, nor is it ya’ll.

I thought back to what has changed, it was My fault!

In thinking of what software I’ve recently installed, it dawned on me that I had installed CA Security Suite which is AV, Firewall, etc, this weekend.

I just disabled the firewall and now the pages are loading properly. Remember this fix in case others encounter it.

Sorry for the trouble, but glad to have a resolution. Now it’s time for me to backtrack and pick up all of the things that I missed.

I believe it is an issue with cookies that are not enabling, I must have denied one and the program is remembering my answer so it’s not allowing all cookies on ancestry to be stored.

Until I know more about this program (that I bought in Jan which was sitting unopened until a few days ago), I’ll have to disable the firewall for now to get ancestry pages to load properly.

Geez, I’m glad I took computer repair classes back in 99. They’re still paying off!
Cathy

Can you please email me with an answer to this:

My problem:
As of yesterday, I can no longer get a page to load in the attach mode to my family tree and the start page will not load.

I go from the census page, click Save > Save to someone in tree > choose name (the auto fill type in a name has stopped functioning) I have to go to the letter of beginning of last name to get the correct person. Whereas before I could type in the box and pick up the person that I needed.

Once I choose the person, my page(s) try to load but can’t quite get the job done. It just spins in the loading mode. I noticed on the home page the same thing is now happening. It just reads Loading. This happens on all pages that are using whatever this technology it is.

The page is in perpetual loading mode and it never completes. I have to click on my family tree, then manipulate to get who I want. But once I find records, I cannot attach them because of the technology that is being used to link the information. I’m lost here, what’s happened? It worked the day before yesterday!

While my research continues, I’m frustrated that the page(s) not let me see the Review Mode. I’m having to mark these to “add later”, the java or active x is not functioning properly.

Do you know of a bug or a fix for this?

I’m using the same computer (for these last months) winxp sp1, up to date firefox 2.0.0.0.16 version. I even went so far as to try iE 6.0 and it failed as well.

I’ve rebooted my system, dumped temp internet cache files, cookies and nothing is helping. Did a virus scan, adaware scan, etc, no help whatsoever.

Can you suggest a fix to this or is it perhaps an SP1 issue and I’m going to be forced to upgrade to SP2? My system is not very stable that’s why I never upgraded to sp2.

Also, just as a side note, this week I’ve noticed other things that are not sp1 supported now, which is why I’m asking if this is an sp2 related issue. My free anti virus software, and my free ftp program are no longer supported with sp1, they ask me to upgrade. Both are now forcing me to upgrade to sp2, but I’m waiting until I can back up my data.

Could my ancestry trouble be a sp1 issue? I went into control panel and went to Java, It’s Sun I believe, clicked update, but it stated that there were no updates. I keep that updated as they come in.

Do you have any suggestions or ideas?

When I first log in to ancestry now the start page has many boxes where you will see the circle(s) which spins and spins until it’s loaded (meaning that feature is loading), never completely loads any longer, all of the different areas are just circles, they spin and spin and never loads. I don’t get it.

Why did it work 2 days ago and now BAM! it won’t? I think it’s something that’s changed with your pages, coding.

At one point, I walked away to let it go and see if it might load if I was more patient, but 5 mins later, it never loaded. I had to get off of that page and say away from that type of page now.

I’d appreciate help on this, I feel like I’m a sitting duck and I can’t do what I need to with my genealogy.

If the techs need to email, please do so with my thanks.

I can move to “People” in my tree and the “Family view” page loads.

Another issue that I just noticed a couple of days ago, about the time this all started, is when I click on the family tree hint, the next page loads and states you have no more hints (or whatever it says). I hit return to tree up top, to get it refreshed and it will show again that there are hints for a family tree match or possibility. I go forward again and I see the same message, there are no more hints.

That’s happened on a lot in the last couple of days. Is this related by chance?

Thank you for any and all help,
Cathy

Please help this beginner!!!!

Now for the real big question why don’t you also have a merge features that would let us merge multiple names in our trees on here?? Also it would be a real time saver if we could merge info from FTM into our tree without having create a new tree and then having to delete the old.