Comments on: Linking to more resources on the Message Boards The official blog of Ancestry Sun, 26 Apr 2015 14:15:52 +0000 hourly 1 By: winnie winnie Sat, 27 Dec 2008 23:43:27 +0000 should that name be. J. Langley?

By: Susan Howell Mock Susan Howell Mock Thu, 15 May 2008 22:06:50 +0000 Ok this is a message board so where do I go to find out who out there is looking for the same people that I am. I have not seen anything about this and maybe I jsut missed it let me know.

By: jenny jenny Sun, 20 Apr 2008 06:50:38 +0000 Unfortunately I am unable to LINK onto anything in will there be an alternate way to join other than credit card?.
Like many other babyboomers I have never had a credit card and shudder at the thought.
Could someone tell me why a money order or cheque or direct bank transfer can’t be done.I have been told its simple.Many people are uneasy about plastic cards.Its a huge untapped market out there.Changes would benefit everyone.I can’t even connect with the paying people and I have a lot of info.
Make it easier for people to be a part of!

By: Ron Bestrom Ron Bestrom Sat, 22 Mar 2008 21:45:09 +0000 Yes, they added the option to stop the underlining. BUT IT ISN’T ENOUGH. You have to go to one of the underlines and indicate to stop the underlinings. BUT THEY ARE BACK THE NEXT TIME YOU GO TO A BOARD.

We want a PERMANENT stop that can be added to our preferences. They are STUPID, for ALL the reasons previously posted. I WANT a PERMANENT stop.

By: P. Boswell P. Boswell Fri, 14 Mar 2008 05:03:54 +0000 I just saw that the option of turning off the underlining and links has been added. Thank You!

By: P. Boswell P. Boswell Fri, 14 Mar 2008 04:54:14 +0000 I can’t tell you how annoying these new connecting links on the message boards are. I find all that underlining and popup boxes very distracting. I hate coming to the message boards now.

By: frostfree frostfree Thu, 13 Mar 2008 18:41:41 +0000 The new feature announced today to Board Admins and on the Rootsweb staff blog, a ‘turn off links’ link on the popups, is alleged to work for one’s ensuing visits to Message Boards.

It works in IE browser if you don’t go elsewhere in Ancestry or Rootsweb sites between Boards visits. If you come back to a Message Board, the popups are back.

It only works in one message, in Firefox browser.

This turn-off feature was a request by Boards users. Thank you, but it is not very effective.

You can completely eliminate the tags linking to same-named-counties in other states. They are illogical, genealogically speaking, and useless.

Eliminating these tags from the messages completely, and putting them only in the surname-list field heading each message, will eliminate the high error rate — in tagging non-surname words in Message Boards messages. This would also help Ancestry to seem less stupid.

By: Linda Linda Wed, 12 Mar 2008 15:00:25 +0000 David – As a product manager should have a lot of say of what stay, what to add, and what to eliminate. When I was a QA Manager, I worked with product managers. Sometimes ideas sound better than they realistically can be implemented. This is one of those ideas! In our company, this would not have gotten past the customer focus groups and if it did, it would have been pulled by now.

Real users have real concerns about this “feature”. It is not helpful and detracts from the value of the message boards. Have some guts. Recommend that it be removed or at the very least, implemented with surnames in the surname box only. If changed to surname box only, try it on customer focus groups first.

By: Laurie A. Barthlow Laurie A. Barthlow Wed, 12 Mar 2008 13:27:48 +0000 This post is in response to Mr. Keisler’s post in item 26, although it is off-topic from this blog-thread (if that’s the phrase.)

As I type this, above this comment box is a direction to visit the “help” section for account issues, (including technical issues.) When you click on “help” you go to another window with a series of tabs that seem to contain much pre-recorded or pre-printed information, but nowhere will you find a telephone number! What happened to the Live Help tab? Where is webchat? Can’t we at least be given an explanation as to why this has gone away?

I emailed about this a couple of days ago, and did receive a reply that webchat is no more – no explanation – and I was given a telephone number. When I called that number yesteray morning at 7:00 PST thinking I could be first in the “queue” I held for a whopping 35 minutes before I got through to Julie, who was of no help. (I was really calling about a small technical problem on the Military Pages.) She did tell me, however, that as a World Deluxe member, my phone calls are supposed to go to the head of the line. Is this true? Is 35 minutes the head of the line?

I sent another email about all of this yesterday afternoon, and have not yet received a reply, although I did get an automated response that my query is supposed to be answered within 48 hours.

I am resorting to this Blog hoping that I will get somebody’s attention. I have been a subscribing member of for many years, and a World Deluxe member for the last few years. I have put countless hours into my Ancestry Trees – and now Ancestry Press – and I have steered dozens of people to Ancestry, many of them being paying customers. I therefore feel like I should be heard when I say that your customer service right now is atrocious.

I watch this blog every day for updates. I was very pleased to see the recent posting admitting that Ancestry’s servers had become really slow and the problem was being addressed. That’s the kind of forthrightness that I appreciate. I am waiting to see an upfront explanation as to why Live Help was eliminated, and why Ancestry seems to hide its phone number!

In concluding my rant, I will say that I urge Ancestry to listen to its customers and address the known problems before moving on to something else. There is no point in rolling out more untested bells and whistles if nobody can get through to you to tell you what problems they’re having!

As for the topic at issue, I will say that I haven’t even ventured onto the message boards given all of this negative feedback. Who could I complain to about it anyway?

Laurie A. Barthlow

By: Arnold Garson Arnold Garson Wed, 12 Mar 2008 02:30:01 +0000 Reiterating what others have said: Concentrate on the stuff that really needs fixing. Some specific BIG issues with the new FTM software, for example — such as too slow to load and publishing tool much more restrictive than the previous versions.