Comments on: Update 3: Information http://blogs.ancestry.com/ancestry/2008/02/08/update-3-information/?utm_source=rss&utm_medium=rss&utm_campaign=update-3-information The official blog of Ancestry.com Sat, 18 May 2013 15:09:09 +0000 hourly 1 http://wordpress.org/?v=3.4.2 By: Buy A Keyword http://blogs.ancestry.com/ancestry/2008/02/08/update-3-information/#comment-24026 Buy A Keyword Mon, 27 Oct 2008 16:08:07 +0000 http://blogs.ancestry.com/ancestry/2008/02/08/update-3-information/#comment-24026 Excellent article on your blog post!. I just digged and stumble up as you will get more interested readers and high traffic to your blog post ! :) . PS: Can you please on exchange buy a keyword for a friend that will lose his house on January 2009 or before...? if you he will appreciate it a lot , here is the link to PAY A KEYWORD http://www.payakeyword.com , as he lost his job and can not find anything actually as he is over billing... :( and can not pay his mortgage and will lose the house forever before 2009 .... Thanks in advance ! Cheers , Mike Freije Excellent article on your blog post!. I just digged and stumble up as you will get more interested readers and high traffic to your blog post ! :) .

PS: Can you please on exchange buy a keyword for a friend that will lose his house on January 2009 or before…? if you he will appreciate it a lot , here is the link to PAY A KEYWORD http://www.payakeyword.com , as he lost his job and can not find anything actually as he is over billing… :( and can not pay his mortgage and will lose the house forever before 2009 …. Thanks in advance !

Cheers ,

Mike Freije

]]> By: carl reddick http://blogs.ancestry.com/ancestry/2008/02/08/update-3-information/#comment-16858 carl reddick Tue, 12 Aug 2008 07:50:40 +0000 http://blogs.ancestry.com/ancestry/2008/02/08/update-3-information/#comment-16858 i am not o good at this. cant see to good .but i cant stop this is so interesting.an the people thart are helping. with all this ; are wonderful to.its something'history that you will neverget about your family in reg.school..thankyou alllllll. i am not o good at this. cant see to good .but i cant stop this is so interesting.an the people thart are helping. with all this ; are wonderful to.its something’history that you will neverget about your family in reg.school..thankyou alllllll.

]]> By: James Ralston http://blogs.ancestry.com/ancestry/2008/02/08/update-3-information/#comment-9398 James Ralston Thu, 01 May 2008 02:27:47 +0000 http://blogs.ancestry.com/ancestry/2008/02/08/update-3-information/#comment-9398 Well Benjamin, you have done it again. PROMISE PROMISE PROMISE, nothing but promises on this patch and again you lied. It was mid April and hey, guess what, tomorrow is May and no patch. Then you have the guts to make a statement to one person of: "this patch should or may clear up the problem of crashes". Why do you even continue to sell this crap to the public, if you know up front that it crashes. Tell us, Benjamin, are you the head cheese at this joke of a company? Right now, I would like to have a dollar for every good customer that you once had, who, now, because of the incompetence at the highest levels, have decided to drop you like a hot potato. You people have no credibility with the buying public anymore. Well Benjamin, you have done it again. PROMISE PROMISE PROMISE, nothing but promises on this patch and again you lied. It was mid April and hey, guess what, tomorrow is May and no patch. Then you have the guts to make a statement to one person of: “this patch should or may clear up the problem of crashes”. Why do you even continue to sell this crap to the public, if you know up front that it crashes. Tell us, Benjamin, are you the head cheese at this joke of a company? Right now, I would like to have a dollar for every good customer that you once had, who, now, because of the incompetence at the highest levels, have decided to drop you like a hot potato. You people have no credibility with the buying public anymore.

]]> By: Benjamin Nettesheim http://blogs.ancestry.com/ancestry/2008/02/08/update-3-information/#comment-8975 Benjamin Nettesheim Fri, 25 Apr 2008 22:32:26 +0000 http://blogs.ancestry.com/ancestry/2008/02/08/update-3-information/#comment-8975 Robbie, Stability and performance have been the top goals of the Family Tree Maker development team when working on the SP3 patch. Crashes should be greatly reduced or eliminated after installing the SP3 patch. Please see the latest post to read a more detailed list of upcoming enhancements and fixes in SP3. http://blogs.ancestry.com/ancestry/2008/04/21/news-about-sp3/ Robbie,

Stability and performance have been the top goals of the Family Tree Maker development team when working on the SP3 patch. Crashes should be greatly reduced or eliminated after installing the SP3 patch. Please see the latest post to read a more detailed list of upcoming enhancements and fixes in SP3.

http://blogs.ancestry.com/ancestry/2008/04/21/news-about-sp3/

]]> By: Robbie http://blogs.ancestry.com/ancestry/2008/02/08/update-3-information/#comment-8972 Robbie Fri, 25 Apr 2008 22:09:56 +0000 http://blogs.ancestry.com/ancestry/2008/02/08/update-3-information/#comment-8972 OK, here is another example. Tried to merge a fact, source and media to a person. Her family is already merged, so the media exists in my program. Just shuts down. Family tree maker has quit working. User objects were about 5,000 OK, here is another example. Tried to merge a fact, source and media to a person. Her family is already merged, so the media exists in my program. Just shuts down. Family tree maker has quit working. User objects were about 5,000

]]> By: Robbie http://blogs.ancestry.com/ancestry/2008/02/08/update-3-information/#comment-8962 Robbie Fri, 25 Apr 2008 18:23:11 +0000 http://blogs.ancestry.com/ancestry/2008/02/08/update-3-information/#comment-8962 Update, that sure isn't the only cause for crashing. I was monitoring the user objects carefully. They do go up fairly quickly with data manipulation. I was at about 7,000 when boom it crashed. Rebooted, let FTM look repair any damage it found because I!!!!! didn't shut it down correctly. File opened, compacted file. Decided to check for any unlinked sources. Lots there, so decided to remove them. Went ok for a while. User objects not rising. Suddenly touched a source that FTM didn't want me to touch--even though unlinked and that frequent [no source-citation information]. Program crashed. Does everyone else see that no source as often as I do? Ben, Where does that come from? I seem to see it often when I attempt to merge data from the ancestry web site. The program tells me that the source and media were merged. When I go to the person view, I find that the fact, ie 1850 Perry, Tennesse, was merged but the source lists a 0 number and there is no media. What am I doing wrong? Update, that sure isn’t the only cause for crashing. I was monitoring the user objects carefully. They do go up fairly quickly with data manipulation. I was at about 7,000 when boom it crashed.
Rebooted, let FTM look repair any damage it found because I!!!!! didn’t shut it down correctly. File opened, compacted file. Decided to check for any unlinked sources. Lots there, so decided to remove them. Went ok for a while. User objects not rising. Suddenly touched a source that FTM didn’t want me to touch–even though unlinked and that frequent [no source-citation information]. Program crashed.
Does everyone else see that no source as often as I do?
Ben,
Where does that come from? I seem to see it often when I attempt to merge data from the ancestry web site. The program tells me that the source and media were merged. When I go to the person view, I find that the fact, ie 1850 Perry, Tennesse, was merged but the source lists a 0 number and there is no media.
What am I doing wrong?

]]> By: Robbie http://blogs.ancestry.com/ancestry/2008/02/08/update-3-information/#comment-8943 Robbie Fri, 25 Apr 2008 12:48:53 +0000 http://blogs.ancestry.com/ancestry/2008/02/08/update-3-information/#comment-8943 I don't know what they are either, but the young lady at tech support (very nice) said this was one of the emails they had been sent to use in troubleshooting user calls. She gave me permission to post. I Hops it helps someone. I don’t know what they are either, but the young lady at tech support (very nice) said this was one of the emails they had been sent to use in troubleshooting user calls. She gave me permission to post. I Hops it helps someone.

]]> By: Tyler Rasmussen http://blogs.ancestry.com/ancestry/2008/02/08/update-3-information/#comment-8857 Tyler Rasmussen Thu, 24 Apr 2008 14:41:39 +0000 http://blogs.ancestry.com/ancestry/2008/02/08/update-3-information/#comment-8857 Robbie, this sounds like a major leak of some type. User objects are getting created but no destroyed. I started FTM and it initializes with about 440 User objects. My system has been running for a couple days straight now, and the only other application with more than 200 user objects running it Internet Explorer. Ben, is this one of the things being fixed in SP3? I'm not totally sure what user objects are, but reading on Microsoft's website they sound similar to event handlers or threads. Either way, it sounds like a major leak for a program that initializes with less than 500 user objects to reach 10,000. Robbie, this sounds like a major leak of some type. User objects are getting created but no destroyed. I started FTM and it initializes with about 440 User objects. My system has been running for a couple days straight now, and the only other application with more than 200 user objects running it Internet Explorer.

Ben, is this one of the things being fixed in SP3? I’m not totally sure what user objects are, but reading on Microsoft’s website they sound similar to event handlers or threads. Either way, it sounds like a major leak for a program that initializes with less than 500 user objects to reach 10,000.

]]> By: Robbie http://blogs.ancestry.com/ancestry/2008/02/08/update-3-information/#comment-8690 Robbie Wed, 23 Apr 2008 17:09:28 +0000 http://blogs.ancestry.com/ancestry/2008/02/08/update-3-information/#comment-8690 Hopefully this might help someone. One of the folks at technical support gave me this tip and permission to post it. It seems that when the "user objects" gets to about 10,000 FTM crashes. This occurs after you have been working in the program for a while at one sitting. The fix to this is to monitor the level of "user objects". If the number of "user objects" gets to say, 9,000, close the program down and reboot. Supposedly, this will help stop the crashes. In Vista, you check user objects by 1. Open task manager 2. Click Process tab 3. In the menu bar at the top, click view 4. In the veiw menu, select columns 5. Scroll down to User objects and be sure there is a check mark in the box. Click OK. 6. In the column labeled Image name, scroll down until you find FTW.exe. Highlight and check the number of "user objects". If higher than 9,000. Close program and reboot. I hope this helps someone. Too late for me Hopefully this might help someone. One of the folks at technical support gave me this tip and permission to post it.

It seems that when the “user objects” gets to about 10,000 FTM crashes. This occurs after you have been working in the program for a while at one sitting. The fix to this is to monitor the level of “user objects”. If the number of “user objects” gets to say, 9,000, close the program down and reboot. Supposedly, this will help stop the crashes.
In Vista, you check user objects by
1. Open task manager
2. Click Process tab
3. In the menu bar at the top, click view
4. In the veiw menu, select columns
5. Scroll down to User objects and be sure there is a check mark in the box. Click OK.
6. In the column labeled Image name, scroll down until you find FTW.exe. Highlight and check the number of “user objects”. If higher than 9,000. Close program and reboot.

I hope this helps someone. Too late for me

]]> By: Robbie http://blogs.ancestry.com/ancestry/2008/02/08/update-3-information/#comment-8687 Robbie Wed, 23 Apr 2008 16:57:28 +0000 http://blogs.ancestry.com/ancestry/2008/02/08/update-3-information/#comment-8687 OK, Ben, here I am again. I went back and tried 2008. Result, worked for a while, then crashed. Rebooted. Search worked, tried to merge data from ancestry site. The fact merged. The source and media did not despite the fact that the program indicated that it had. Called tech support. uninstall program. Edit registry. empty temp folder. reinstall, don't let program boot up. install patch as administrator. Program worked for a little while, then crashed. Reboot. Won't merge data. Call tech support. uninstall. make new user account. reinstall. reinstall patch. This at 6:00 PM last night. Sure hoping it will work. Won't work. Call tech support this morning. Check error log. Nothing there. Check user objects. Low number. started a new file. It would merge, so not a problem with the website. But I am back to having a file which I have worked very hard one which I believe to be corrupted from the crash. Can you help me. What is causing this failure to merge? OK, Ben, here I am again. I went back and tried 2008. Result, worked for a while, then crashed. Rebooted. Search worked, tried to merge data from ancestry site. The fact merged. The source and media did not despite the fact that the program indicated that it had.

Called tech support. uninstall program.
Edit registry. empty temp folder. reinstall, don’t let program boot up. install patch as administrator. Program worked for a little while, then crashed. Reboot. Won’t merge data.
Call tech support. uninstall. make new user account. reinstall. reinstall patch. This at 6:00 PM last night. Sure hoping it will work. Won’t work.
Call tech support this morning. Check error log. Nothing there. Check user objects. Low number.
started a new file. It would merge, so not a problem with the website. But I am back to having a file which I have worked very hard one which I believe to be corrupted from the crash.
Can you help me.
What is causing this failure to merge?

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