Comments on: Service Pack 2

By: yvonne Lacey

yvonne Lacey — Mon, 22 Sep 2008 13:23:20 +0000

I have entered Creator 10 suite onto my computer but nothing happens. Can you help?

By: Lianne Stevens

Lianne Stevens — Sat, 23 Aug 2008 20:49:51 +0000

PLEASE HELP!! My uncle installed the Family Tree Maker Version II SP2 on my computer. He passed away 2 years ago and I have continued inputting on the program. I have 5000 names and do not have the original disk. In fact I do not have a disk. My seventh and eighth generations do not show up when I print a report and I would like to know how to update my Program. How many generations does this program print off on a report and how can I purchase program to update or how can I purchase the orginial program with info and go from there. HELP HELP. I also have inputted family pictures, etc. I continually do a backup because my worst fear was losing the information. I have been trying to get the info on this but to date no response. Can you help.

By: Alana

Alana — Thu, 17 Jan 2008 23:07:22 +0000

I’m having a problem with ancestry.com freezing up. The page looks as if it is downloading and then never finishes. If I press the Back button, nothing happens. I usually have to wind up pressing the End Now button to make it stop. I’ve called ancestry.com and my ISP but they can’t seem to figure it out. Help!!

By: Holly_Meyers

Holly_Meyers — Wed, 09 Jan 2008 21:46:56 +0000

I have updated by computer with the new sp2 but if I work to fast for the program the program can’t keep up with what I am doing.

By: Rolfe Bradbury

Rolfe Bradbury — Thu, 20 Dec 2007 01:22:56 +0000

Family Tree Maker has been badly damaged. When the outline descendant tree was removed the spine of the program was destroyed. How long the spine needs to be is determined by the number of generations one can find, not the size of the paper it is put on. Some can get by with 4-5 generations, but others require many more. So if you want to make the program useful to all, you must allow more than 30 generations. Each individual can then utilize whatever number required. I have two trees that have 30 plus generations.

By: Norman Law

Norman Law — Mon, 19 Nov 2007 14:34:57 +0000

Hi
I am unable to create a gedcom file from FTM 2008. The process always causes the program to close whether I try a full export or as little as 1 person.

Regards,

Norman Law

By: jay

jay — Fri, 16 Nov 2007 16:58:21 +0000

Ben – Any update on SP2?

By: Bob Thompson

Bob Thompson — Thu, 15 Nov 2007 13:00:38 +0000

I agree with so many of the comments made especially those of James Ralston. It is almost beyond belief that a reputable company with a loyal following could release a new version of its software which does not even have the funtionality of its predecesors. Many users around the world must feel tricked and conned by the people at Family Tree Maker and are your new company owners happy with their purchase? I hope they feel tricked as well as us.

By: James Ralston

James Ralston — Sun, 11 Nov 2007 02:51:17 +0000

Plain and simple talk. You folks are worse than Microsoft when it comes to software (FTM 2008) Any chance of telling us in plain and simple Englis the, truth of when you are going to fix (for real) this junk 2008 version. Believe us, the consumer can stand truth more than being BS’d. How you put out this piece of junk is beyond us, because the fact is that the program is very beautiful in design and a lot of it is simply great, but the programming management that went in to it is poor to say the least. If I were running a company and my people put out something like this, without proper testing, I would FIRE them. This has caused you more grief than you can imagine and we, the consumer, will always be leary of you in the future, when it comes to new products. I have owned every version since your beginning and never had a problem. Right now, a real boost to your health would be an apology and some forward truthful messages to us, as to exactly what you are doing and when we can expect some help.

By: Richard

Richard — Sat, 10 Nov 2007 01:32:15 +0000

Ben–

SP2 doesn’t need to fix EVERYTHING. Much better to release many patches frequently to kill the bugs as they’re solved, than to wait for a grand master patch. Surely some of the bugs are a quick one-line-of-code fix, which could be released ASAP.

Why the long wait since SP2 was pulled?