We have removed patch number 18.104.22.1689 (Service Pack 2) to improve performance and eliminate reported issues. Although it was briefly available last week, it is now undergoing additional development until we can ensure that it resolves issues that are still affecting the product. We have increased our QA resources to allow more testing and development before releasing a completed version of the update. We will re-post the patch as soon as we can ensure the issues have been solved.
We appreciate your feedback through this process. I encourage you to use your real email address as you post to this blog. I have been contacting some users on a one-on-one basis in an effort to recreate what some of you are experiencing. Obviously I can’t talk with every person in this manner, but I am taking on specific cases where the development team may not be able to recreate what is reported.