Comments on: Welcome to the new Family Tree Maker blog! http://blogs.ancestry.com/ancestry/2007/09/28/welcome-to-the-new-family-tree-maker-blog/ The official blog of Ancestry.com Mon, 13 Oct 2008 13:55:27 +0000 http://wordpress.org/?v=2.2.3 By: Eleanor Roberts Davis http://blogs.ancestry.com/ancestry/2007/09/28/welcome-to-the-new-family-tree-maker-blog/#comment-21842 Eleanor Roberts Davis Sun, 28 Sep 2008 18:33:56 +0000 http://blogs.ancestry.com/ancestry/2007/09/28/welcome-to-the-new-family-tree-maker-blog/#comment-21842 I have Family Tree Maker - 2005 - which I have put on my new Dell which is Vista. when I try to do a web search, FTM simply will not access ancestry - and sometimes says may be behind a firewall. when i first started using my FTM 2005 on the new Vista, frequently the web search of Ancestry would work - now it doesn't ever work. I disabled firewalls and still can't do a web search - from FTM to Ancestry. Help - Thanks. I have Family Tree
Maker - 2005 - which I have put on my new Dell which is Vista. when I try to do a web search, FTM simply will not access ancestry - and sometimes says may be behind a firewall. when i first started using my FTM 2005 on the new Vista, frequently the web search of Ancestry would work - now it doesn’t ever work. I disabled firewalls and still can’t do a web search - from FTM to Ancestry.

Help - Thanks.

]]> By: Keith Russell http://blogs.ancestry.com/ancestry/2007/09/28/welcome-to-the-new-family-tree-maker-blog/#comment-20879 Keith Russell Sat, 20 Sep 2008 02:50:15 +0000 http://blogs.ancestry.com/ancestry/2007/09/28/welcome-to-the-new-family-tree-maker-blog/#comment-20879 @ Dave K of post 131, I had the same problem. Go find the latest service pack or patch for FTM 2008. Download, install, and reboot then retry. Good luck! Keith @ Dave K of post 131,

I had the same problem. Go find the latest service pack or patch for FTM 2008. Download, install, and reboot then retry.

Good luck!

Keith

]]> By: Keith Russell http://blogs.ancestry.com/ancestry/2007/09/28/welcome-to-the-new-family-tree-maker-blog/#comment-20878 Keith Russell Sat, 20 Sep 2008 02:48:18 +0000 http://blogs.ancestry.com/ancestry/2007/09/28/welcome-to-the-new-family-tree-maker-blog/#comment-20878 How can I pull down all the media items associated with my tree into FTM 2008/2009? I will not go through each person manually as I would probably be dead before this is completed. ;-) I would like to see a way to directly connect my FTM tree to peeps in an Ancestry tree and scrape my media items. If it's a copyright issue (which I doubt would be defensible), then perhaps just those I personally posted. Thanks for listening. It can be done for sure. Keith Thank you, Keith How can I pull down all the media items associated with my tree into FTM 2008/2009? I will not go through each person manually as I would probably be dead before this is completed. ;-)

I would like to see a way to directly connect my FTM tree to peeps in an Ancestry tree and scrape my media items. If it’s a copyright issue (which I doubt would be defensible), then perhaps just those I personally posted.

Thanks for listening. It can be done for sure.

Keith

Thank you,

Keith

]]> By: Jane Brent http://blogs.ancestry.com/ancestry/2007/09/28/welcome-to-the-new-family-tree-maker-blog/#comment-20825 Jane Brent Fri, 19 Sep 2008 16:49:57 +0000 http://blogs.ancestry.com/ancestry/2007/09/28/welcome-to-the-new-family-tree-maker-blog/#comment-20825 I eagerly await my 2009 copy of FTM! 2008 is a wonderful program and you are to be congratulated. After your department helped me rid myself of the problem with publishing, (a corrupted font on my computer), I was up and running. Question, will we need to purchase The Official Guide again to be able to see the wonderful new changes you have made for 2009? Jane I eagerly await my 2009 copy of FTM! 2008 is a wonderful program and you are to be congratulated. After your department helped me rid myself of the problem with publishing, (a corrupted font on my computer), I was up and running.

Question, will we need to purchase The Official Guide again to be able to see the wonderful new changes you have made for 2009?

Jane

]]> By: Bill Gmelin http://blogs.ancestry.com/ancestry/2007/09/28/welcome-to-the-new-family-tree-maker-blog/#comment-20621 Bill Gmelin Wed, 17 Sep 2008 16:25:45 +0000 http://blogs.ancestry.com/ancestry/2007/09/28/welcome-to-the-new-family-tree-maker-blog/#comment-20621 I have not been able to connect to the web search feature since, what I am assumming is, when I upgraded to Windows Vista. When I click on Web Search, or when I even click on the "person" tab in the program, the program shuts down. I have ordered the 2009 version of the program - will this solve the problem or is there something else I need to do? I have not been able to connect to the web search feature since, what I am assumming is, when I upgraded to Windows Vista. When I click on Web Search, or when I even click on the “person” tab in the program, the program shuts down.

I have ordered the 2009 version of the program - will this solve the problem or is there something else I need to do?

]]> By: Christopher Onufrieff http://blogs.ancestry.com/ancestry/2007/09/28/welcome-to-the-new-family-tree-maker-blog/#comment-18302 Christopher Onufrieff Sat, 30 Aug 2008 01:21:05 +0000 http://blogs.ancestry.com/ancestry/2007/09/28/welcome-to-the-new-family-tree-maker-blog/#comment-18302 Your help service is a complete failure. You do not respond to calls for assistance with dismill failures of your program. Your programing expertise is obviously primitive because I shudder every time you patch something with your updates and something else ceases to work in FTN 2008...ie internet connection to Ancestry through Web Search, online connection to register or account details, failure of bookmarks to function at all, shutting the program down completely, etc., etc. Very impressive, sophisticated work by your "team"!! I think after years of unpleasant experiences with your poor quality programme that won't upload to or download from all the data that one would expect it to do, I will be definately selecting some other program that can execute basic functions and would recommend that other clients of FTM 2008 do the same. Then maybe you will clean up your act. I was for a long time willing to give you the benefit of the doubt when reading all the complaints online but no more!! Your help service is a complete failure. You do not respond to calls for assistance with dismill failures of your program. Your programing expertise is obviously primitive because I shudder every time you patch something with your updates and something else ceases to work in FTN 2008…ie internet connection to Ancestry through Web Search, online connection to register or account details, failure of bookmarks to function at all, shutting the program down completely, etc., etc.
Very impressive, sophisticated work by your “team”!!
I think after years of unpleasant experiences with your poor quality programme that won’t upload to or download from all the data that one would expect it to do, I will be definately selecting some other program that can execute basic functions and would recommend that other clients of FTM 2008 do the same. Then maybe you will clean up your act.
I was for a long time willing to give you the benefit of the doubt when reading all the complaints online but no more!!

]]> By: Dave K http://blogs.ancestry.com/ancestry/2007/09/28/welcome-to-the-new-family-tree-maker-blog/#comment-17916 Dave K Tue, 26 Aug 2008 13:54:18 +0000 http://blogs.ancestry.com/ancestry/2007/09/28/welcome-to-the-new-family-tree-maker-blog/#comment-17916 I just bought the software for family tree maker 2008 and I can't seem to connect to the internet. As you can see I am on my Labtop and the connection is just fine. BUt when I try and connect through the software to registar, go online or just search after installing the software, it won't connect.. any ideas? I just bought the software for family tree maker 2008 and I can’t seem to connect to the internet. As you can see I am on my Labtop and the connection is just fine. BUt when I try and connect through the software to registar, go online or just search after installing the software, it won’t connect.. any ideas?

]]> By: Jewel http://blogs.ancestry.com/ancestry/2007/09/28/welcome-to-the-new-family-tree-maker-blog/#comment-17579 Jewel Fri, 22 Aug 2008 20:22:41 +0000 http://blogs.ancestry.com/ancestry/2007/09/28/welcome-to-the-new-family-tree-maker-blog/#comment-17579 Is it possible to remove a category from the Research Journal Is it possible to remove a category from the Research Journal

]]> By: John Payne http://blogs.ancestry.com/ancestry/2007/09/28/welcome-to-the-new-family-tree-maker-blog/#comment-17457 John Payne Thu, 21 Aug 2008 13:41:34 +0000 http://blogs.ancestry.com/ancestry/2007/09/28/welcome-to-the-new-family-tree-maker-blog/#comment-17457 Help. I upgraded and purchased FTM 2008 and imported my database containing over 36,ooo individuals. 10 years of work. Downloaded the "patch". As I began working with this new program, there are many things I like about it. I like the feel and the new view of it. One major problem It seems that it did not import my custom facts that I generated in my original database. Why? Without this information it is not worth continuing! Help. I upgraded and purchased FTM 2008 and imported my database containing over 36,ooo individuals. 10 years of work. Downloaded the “patch”. As I began working with this new program, there are many things I like about it. I like the feel and the new view of it.

One major problem It seems that it did not import my custom facts that I generated in my original database. Why? Without this information it is not worth continuing!

]]> By: Ron Mosoff http://blogs.ancestry.com/ancestry/2007/09/28/welcome-to-the-new-family-tree-maker-blog/#comment-16901 Ron Mosoff Wed, 13 Aug 2008 01:13:35 +0000 http://blogs.ancestry.com/ancestry/2007/09/28/welcome-to-the-new-family-tree-maker-blog/#comment-16901 Benjamin, I am troubled. Tell me if am wrong, does Family Tree Maker 2008 publish it's trees to Genelogy.com's web sites like previous versions of Family Tree Maker? I have not found a way to do this using this version. Your support people have not addressed this issue correctly with me. If I cannot update my website on Genelogy.com through Family Tree Maker, I will be very upset. Benjamin, I am troubled. Tell me if am wrong, does Family Tree Maker 2008 publish it’s trees to Genelogy.com’s web sites like previous versions of Family Tree Maker? I have not found a way to do this using this version. Your support people have not addressed this issue correctly with me. If I cannot update my website on Genelogy.com through Family Tree Maker, I will be very upset.

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